Clean secure and excellent customer service!Benjamin M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Port Charlotte
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience would have been excellent but there was discrepancy in my bill (contract). Jamie the manager wrote up my contract I declined the insurance, sh explained that my card would be charged for damage if any I said â€œthat's fine I'll declineâ€. There was no screen button to hit for me to acknowledge the decline. I was in fact charged the $10.00 for insurance. I'm sureideclined it on the inspection app as well. In 9/23 Jamie said I was good to go and I'll get receipt via email, she never sent it. I called on 9/24 to ask the guy working the desk to send it to me and what was the amount. He read it to me and I told him I declined the insurance, he said I was wrong (like a rude representative) and that I was going to have to pay. Just wanted to vent, it's only 10 bucks so no biggie, it's more a principal thing for me, thank you for allowing these two to represent your company.Douglas W.
Customer did not leave a comment.John B.
Jami. Was wonderful! She went over and beyond to find me a good location within the facility. Very friendly and up beat. I highly recommend.Michele O. | First Impressions
the staff was always helpful and courteous.Georgette L. | Overall Experience
Very clean and well managedMike K. | First Impressions
Jamie was vert polite and friendly and helpful.Betty B. | Overall Experience
Customer did not leave a comment.RICKY P. | Overall Experience
I love this place. The customer service representative are always so pleasant and greet you with a smile. They treat you like you are someone specialAlfred H.
Customer did not leave a comment.Krisztian K.
Customer did not leave a comment.Daniel K. | Overall Experience
It took over 1/2 hr. to do the paperwork for a van rental needed for a couple hrs. I was the only customer at the facility. I rented a truck the week before in Fort Myers and was out the door in around 5 minutes. The employee blamed it on the computer. Vehicle rentals are new at this storage location so it might be that he just wasn't good on the process yet.Albert S.
Jami was very friendly and helpful. Process was very smooth to get my unit. Jami explained everything. The facility was very CLEAN. I'm very happy. Thank you!!Christine M. | First Impressions
Raised the price of the storage facility without mine or my wife knowledge 10 extra dollars. As I was going to check out the guy at the facility pulled off in his car as he seen me walking up to the building to go in to check out the facility did not close till 5:00 so I didn't know if he was leaving for the day or coming back we had a 11-hour drive and could not hang out to wait and see if he was coming back. So I called you all and checked out with the lady who was very helpful I insured her that we took pictures because the guy had left that was supposed to do the walkthrough with us she said that was perfectly fine and to hold on to the pictures in case of an discrepancy. As I was pulling off the guy had returned I went in and gave him my key card he said we could not leave until he did the walkthrough I told him I talked with the lady that said it was fine to leave and she had checked us out he then said he don't know how she can check us out over the phone but looked at his computer and seen that she had he successfully check this out he said we was good to go and gave us our receipt and that he would do the walk-through. I assured him also that I took pictures and everything looked good in the unit other than a few dead water bugs on the floor that obviously came from another unit but they was dead. Other then the price hike without my knowledge everything was great. Just had to get my things because I don't know if they took the price up 10 dollars what it would be next time without my knowledge. So I my stuff out of there quick once they took it up! Anyway for this reason i wouldn't recommend this storage facility to anyone unless you ask questions about how much this unit goes up and how offen cause again they took the price up $10 and when I asked why the guy couldn't even tell me why the price went up. Just said they taking everything thing up now and days. Well that wasn't a good enough answer and the following month i went and got my stuff cause They wasn't gonna get over on me with price hikes and couldn't give me a good enough reason to why. Anyway staff was great friendly just gotta be honest about things and stop price hiking people.Lamario J. | Overall Experience
I haven't moved in to my storage unit yet but I have reserved it over the phone. It has been an excellent experience so far!! Jami has been SO helpful in making the transition in my move to the Port Charlotte area. I can't say enough good things! I will be there in a few weeks and am looking forward to meeting Jami & everyone else!!Kerry H. | First Impressions
I had told Jami, the General Manager, that when I had called to make the reservation for the pick-up truck that I wanted a ball hitch also. When I had called U-Haul and asked if they would have a 2-5/16" ball size they said yes it would be available at the location that I pick up the truck at. Unfortunately they did not have a 2-5/16" ball hitch and I had to go purchase one. The people at the U-Haul location in Port Charlotte where I rented the vehicle were very nice and this minor hic-up shouldn't be a reflection on their service. Don SchedlbauerDon S.
Jami and her staff were all very friendly and accomodating!Lynn W. | First Impressions
Professional customer services.Luis O.
Customer did not leave a comment.Fernando C. | Overall Experience
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Susana V. | Overall Experience
Customer did not leave a comment.Marcia P. | Overall Experience
Customer did not leave a comment.Connie Lorraine H. | First Impressions
Nice clean new facility. Lots of parking. On site staff quite helpful.Tim L. | Overall Experience
General Manager Jami Collier and her staff were great. First time we have rented a storage unit and Jami did a great job of explaining how everything worked and was very cordial. The staff took us to our unit and spent several minutes showing us how to access the facility, access our unit and secure it when we are done. Was a good experience!Andrew S. | First Impressions
Excellent customer service.JOEL V.
Customer did not leave a comment.Loren P. | First Impressions
Customer did not leave a comment.Joseph T. | First Impressions
Jamie (mgr) and other girl in the office were very helpful, knowledgeable, prompt w getting me signed up, and friendly. Would definitely recommend this facility.Lori G. | First Impressions
Customer did not leave a comment.Gina S. | Online Move In
The manager Jamie and her assistants were absolutely wonderful. Very helpful and courteous. The facility was spotless. I have used storage facilities in the past and have never been as pleased as I was with this experience. I would highly recommend. them.James B. | First Impressions
Customer did not leave a comment.Charles G. | First Impressions
Customer did not leave a comment.William P.
The new employee (young man) is very condescending and just plain Rude. He's needs to complete Customer Service or redo, the class. I have two storage units and I can go elsewhere. I don't need his condescending attitude! Jamie and John and Wendy are awesome and they have excellent people skills. The young man does not !Deborah R.
Customer did not leave a comment.Niki B. | Overall Experience
Wonderfully clean and convenient staff was greatMark L. | Overall Experience
Customer did not leave a comment.Michelle G. | Overall Experience
Customer did not leave a comment.Marc F. | Overall Experience
Customer did not leave a comment.Judith S. | Overall Experience
Excellent service. Yeah to John and all the workers. Great peopleSharan O. | Overall Experience
All the staff were great. Jami was the best. Honestly couldn’t ask for any better experience.Frederick B. | Overall Experience
Customer did not leave a comment.Eleanor F. | Overall Experience
Outstanding facility, well let and great security. Jami Collier and the employees customer service is top notch!Catherine c. | Overall Experience
Customer did not leave a comment.Aisha J. | First Impressions
Fire the rude young disrespectful boy that works the office. Racism is uncalled for even if you have a worker shortage. Soon you'll have a customer shortage with him working.Christopher M.
Great customer service.Max F.
Thank you.David P. | Overall Experience
Customer did not leave a comment.Ahkeem S.
Customer did not leave a comment.Judy W. | First Impressions
Very pleased with every one we dealt with thanks.William S. | Overall Experience
Customer did not leave a comment.Christina P. | First Impressions
Jamie was so very helpful during the process. She’s an excellent person for the job.Patricia D. | Overall Experience
I’m really upset that it’s so hot in there. I thought climate control meant that it would be cool but it was almost 90° in there and the sign says it would be kept between 65° and 85°. I talked to other of my friends that have storage units and they said that it should be in the 70s if not the 60s inside. I’m worried that the hot temps are going to ruin my things in storage.Brandon R. | First Impressions
Customer did not leave a comment.Edward W. | First Impressions
Customer did not leave a comment.Sharon S. | Overall Experience
Customer did not leave a comment.Steven B. | Overall Experience
Everything was great, just a Lil pricey but great, the gentleman there was awsome..thank you for your help and the directionMaria F. | Overall Experience
Customer did not leave a comment.Jesse R. | Overall Experience
Customer did not leave a comment.Mary C. | Overall Experience
Customer did not leave a comment.Jason N. | Online Move In
Customer did not leave a comment.Florence S. | First Impressions
Customer did not leave a comment.Dwayne A. | Overall Experience
Customer did not leave a comment.David C. | Overall Experience
Customer did not leave a comment.Eric V. | First Impressions
Customer did not leave a comment.Alfredo C. | First Impressions
Vapor from spraying insecticide is dangerous for human beings. It will contribute to disease.Dennis Y. | Overall Experience
Customer did not leave a comment.Craig C. | First Impressions
Customer did not leave a comment.Dennis Y. | First Impressions
Jami is great to work with - very helpful and thoroughRobin R. | First Impressions
Thanks so much Jamie for all of your help!Bob V. | Overall Experience
Customer did not leave a comment.Christopher O. | Overall Experience
The girl there is great!!!!John H. | Overall Experience
Jamie was efficient, helpful and friendly. She made our experience with Veterans Blvd. U-Haul storage excellent.Lily K. | Overall Experience
Very nice and promptKeith G. | First Impressions
Jamie is wonderful to work with....Great follow up and keeps her word....Kenneth G. | First Impressions
Great customer service clean unit price was reasonable, easy to move in. The storage location makes you feel secure where you are leaving your personal belongings.Gregory B. | Online Move In
Customer did not leave a comment.Carol G.
Nothing. Everything was excellent! Will definitely use again!Denise H.
Jami was awesome and friendly! Seamless transaction.Travis G.
nothing. customer service was grestalfred H.
new place, staff were excellent! Overall a perfect experience. Will be coming back. Thanks!!!Christian G.
Jamie was amazing. Top notch service, pleasant, always smiling.Andrew S.
Great service, Jamie and staff are super helpful and knowledgeable. Made the process smooth. Ty will definitely rent from this location when needed.LAURA S.
Jamie was great ! Super knowledgeable of the Business and went above in Customer Service she provides to the Customer. Highly recommend this location to family and friends. You won't be disappointedâ€¦this location is clean and has great people working thereâ€¦.my kind o place !Deborah R.
Customer did not leave a comment.Anthony I.
Jami was an excellent help and all the good things I've seen people say about her are correct. For some reason, when I scheduled a van pickup at her location for 7am this past Saturday the appointment was moved to a different location and later time without my approval. When I showed up, Jami told me that records show that corporate sent me a text late the previous night telling me about the change but I didn't have one on my phone. I still don't understand why someone decided to change my appointment location and time (I needed the van at 7 which is why I scheduled it for then) but I'm glad Jami was there to help. She had one van left and needed it back the same day but that was perfect for what I needed. I met Doug when I brought the van back later in the day and he's a good guy and very helpful as well. Very good team there at U-Haul Moving & Storage of Port Charlotte and I'm a happy new customer.Samuel P.
Jamie was so helpful and pleasant and everything was with a smile. This entire experience was very rare in todays working environment. We need more Jamie's in the world. The smile was exceptionally nice to have on a day that was emotionally stressful. DeborahDeborah G. | First Impressions
Jami was very helpful kind and friendlyGeorgette L. | First Impressions
Customer did not leave a comment.Richard C. | Overall Experience
Nice people, brand new,Kevin M. | First Impressions
Miscommunicated hours of operation causing a delay in being able to get into my storage unit as well as an additional day having to be paid to my movers to be able to unload into my storage unit the next day. When brought to staff attention they basically called me a liar told me that they communicated it to me as far as the closing hours and didn't offer any apology for any accommodation or inconvenience that they caused me. Very rude and accommodating staff. Would not recommend to anyone.Jennifer P. | First Impressions
Jami was professional and courteous to work with, and was always helpful and pleasant. Will certainly recommend to anyone looking for storage space.William T. | Overall Experience
Very friendly and helpful! The facitlities are great!John W. | First Impressions
Customer did not leave a comment.Jennifer G. | First Impressions
Doug is friendly and knowledgeable. showed me around and set up the rental quickly.Tim L. | First Impressions
ExcellentJennifer G. | Overall Experience
Only problem encountered was when a large truck was unloading and those people took ALL the carts and completely blocked the unloading dock so that all the customers had to wait and they took all the car parking spaces as well.Charles F. | First Impressions
Customer did not leave a comment.Mike M. | Overall Experience
Customer did not leave a comment.Ray L. | Overall Experience
Customer did not leave a comment.Brian G. | Overall Experience
Great experience. Team calls back very promptly if you have to leave a message and is very thorough in their overall care of the process.Clark B. | Overall Experience
Customer did not leave a comment.Lamario J. | First Impressions
Friendly and professional experience. Jamie made it easy and was helpful.Bob V. | First Impressions
Staff was very friendly.Stanley P. | First Impressions
I have had good experiences with UHaul in the past but this facility had been the best so far. It has been the cleanest and easiest to access. Jami and the rest of the staff were very accessible, helpful and professional.Susan R. | Overall Experience
Customer did not leave a comment.William L. | First Impressions
Customer did not leave a comment.Carolyn H. | Overall Experience
Stuck with full load in u-haul truck, partially disabled , extending rental, because the facility closes at 10 PM without 1 x ability to access after hours, which most storage companies will do, this accumulated more charges for the truck. Now with NO help, that was available only yesterday, not sure how am I going to unloadElena R. | First Impressions
Jami was amazing and so very professional! Great experience by far!!Timothy K. | First Impressions
Customer did not leave a comment.Glen H. | First Impressions
Customer did not leave a comment.Susan B. | First Impressions
Customer did not leave a comment.Paul F. | Overall Experience
Customer did not leave a comment.Chad P. | Overall Experience
I was treated well , staff was professional and well kept in appearance. And very helpful. I would recommend this location to anyone.Jeff W. | First Impressions
Customer did not leave a comment.Alfredo H. | First Impressions
Staff was awesomeMarc F. | First Impressions
Customer did not leave a comment.Tara K. | First Impressions
Everything was as promised. The unit was clean and ready to store our belongings.Harold S. | Overall Experience
Jami is fantastic, professional, very nice and on top of everything!Lily K. | First Impressions
Customer did not leave a comment.Linda F. | First Impressions
Jaime is great !!samantha c. | Online Move In
Customer did not leave a comment.Christopher G. | Overall Experience
Keep up the good work!James L. | Overall Experience
Customer did not leave a comment.Teddy P. | Overall Experience
Customer did not leave a comment.Betty B. | First Impressions
Jami is so thoughtful and helpful! Anything you need she is there to lend a hand!Courtney M. | Overall Experience
I like the security systems that give excellent assurance that your goods are safe. The large elevators make it easy to move goods in and out, with large carts to carry your goods . A great system !Rodney W. | First Impressions
Customer did not leave a comment.Jean C. | First Impressions
Excellent Service!!!! Thank youWilbert L. | Overall Experience
Staff very helpful, facility very clean, I recommendThomas S. | Overall Experience
Customer did not leave a comment.Jason F. | First Impressions
Jami was so knowledgeable and helpful. So impressed with the security they have implemented. Would recommend this storage over all others.Joseph S. | First Impressions
Customer did not leave a comment.Kaila M. | Overall Experience
Cl ean and neatJorge B. | First Impressions
Customer did not leave a comment.William L. | First Impressions
When we checked In, Doug behind the counter was very helpful and accommodating. He explain everything we needed to know about accessing into our unit.Steven B. | First Impressions
Doug was the best! Very helpful and friendly! Highly recommend this facility!! Thanks!Joyce K. | Overall Experience
Jami was extremely efficient in the check-in process and very cordial on showing me the unit to be rentedcharles s. | First Impressions
I have nothing but good things to say about the U-Haul storage facility on veterans highway in Port Charlotte Florida your staff is courteous helpful and informative I feel very very safe when I go there whether it's 2:00 in the afternoon or 2:00 in the middle of the night it's well lit well maintained but I moved in my unit was brand new nobody's ever been in it and I would recommend this place to anybody who needs to storage unit the price seems reasonable enough and thank you for everything Elizabeth personnelElizabeth P. | First Impressions
Customer did not leave a comment.Charley S. | Overall Experience
Jamie, is a very professional lady. She is a keeper for sure.Bob M. | First Impressions
Love Love Love Jamie the Manager . Jamie was so very helpful, Friendly, Kind and made me free, "WELCOMED". Love the new facility UHAUL on Veterans Hwy. Nice inside and OUT ! Clean. II have told many neighbors in and out of my community, about the new facility and about Jamie and John in the front office. I am so glad I opened up Storage Unit at the Veterans Hwy Location. Debbie Rakowitz 1014 Unit.Deborah R. | First Impressions
Customer did not leave a comment.Todd Z. | Overall Experience
Very friendly, knowledgeable, and helpful.James W. | First Impressions
Customer did not leave a comment.Darlene B. | First Impressions
Jami was very courteous and helpful as she spent time with me looking at different size units.William T. | First Impressions
We were promptly helped and Jami went out of her way to make sure we were comfortable with the unit and the way to get in and out of the facility. We were quite impressed with the cleanliness and easy accessMeg M. | First Impressions
Customer did not leave a comment.Ernest L. | First Impressions
The staff here is very informative and very helpful the building is new and very clean Jami showed me my unit access is amazing and best of all is the security system Thank YouThomas M. | First Impressions
Customer did not leave a comment.Vincent M. | First Impressions
The service was exceptional. Everything was explained and how things work. The experience could not have been better.Harold S. | First Impressions
Customer did not leave a comment.Carol F. | Overall Experience
Customer did not leave a comment.Nicholas C. | First Impressions
Customer did not leave a comment.Juan V. | Overall Experience
Customer did not leave a comment.Barbara C. | Overall Experience
Customer did not leave a comment.Jonathan F. | First Impressions
The store manager Jamie went above and beyond. She was fabulous to work with.Carol C. | Overall Experience
Great storage facility and fantastic people (jami) working there.Mark H. | Overall Experience
Excellent experience.James L. | First Impressions
Customer did not leave a comment.Marcia B. | First Impressions
Customer did not leave a comment.Patrick L. | Overall Experience
Customer did not leave a comment.gregory B.
Only one employee on-site at check-in. Several people had to wait in line. My wait was over 30 minutes to get checked in.Gregory W. | First Impressions
They place was amazing Climate control security and lights that light up when you walk through it was amazing. However the carts that you furnish which is an amazing ideal was not sufficient enough when there’s four other trucks and people in vehicles using two carts at a time.Jenny V. | First Impressions
The general manager of the facility was great! Definitely would recommend!Stacy G. | First Impressions
The gentleman that helped us was very nice and thorough . The facility is extra clean and secure !Crystal S. | First Impressions
Customer did not leave a comment.Jayne B. | Overall Experience
Jami very friendly and awesome to work with. Thank you very much.Nigel B. | First Impressions
Los precios son accesibles y buena atenciónLeon P. | First Impressions
Customer did not leave a comment.Arlene O. | First Impressions
Customer did not leave a comment.Lauren W. | Online Move In
Customer did not leave a comment.Shawn S. | Overall Experience
Jami was most helpful and professional. You are very lucky to have her as an employee.Karen R. | First Impressions
Customer did not leave a comment.Jeffrey W. | First Impressions
This place was absolutely amazing! I made sure to tell the staff every time I saw them how unreal clean it was. I mean they were cleaning all the time and it shows!! I only have two suggestions and I’m just being nit picky: if they could change the timing on the elevator doors closing by deleting it just about two or three more seconds that would be very helpful. The doors always closed too fast after entering or trying to leave. The second person pushing a cart would not make it out after the first person before the doors would close and the same after a person would push the first cart back into the elevator. The second thing is, most likely nothing can be done on it, again with the elevator. When pushing the carts in or out there steel track is extremely rough and vibrates the cart where things can fall off. Kind of hard to explain it’s the part right when you enter the elevator and then the part right on the building floor as you exit the elevator. It’s like rumble strips on the shoulder of the highway. But seriously those two things are it and aren’t that important but if you wanted perfection there you go. The office staff were awesome explained how to use the cards, security, cameras, hours of operation how to hire movers. They all went above and beyond and should be recognized for keeping this place the most outstanding storage facility I’ve ever been in!David V. | Overall Experience
Jami (management) was a pleasure to do business with from general information to details involving the complex concerning security and the climate controlled storage spaces. The location of this facility is perfect. Easy access and at the center of everything and very near I-75. Thank you!William C. | Overall Experience
The security measures helped me feel good about coming and going. The staff at the front desk was always helpful and approachable. Everything about the facility was professional and the location was ideal for my needs. I would use this facility again if needed.Debbie P. | Overall Experience
Customer did not leave a comment.Teresa H. | Online Move In
Great and easy experience. Clean facility, the security setup is awesome. Nice knowing your individual unit has its own security system beyond what's already used for the whole building.Scott W. | First Impressions
Very nice, brand new facility. Allow plenty of time to get new contract set up.LEO B. | First Impressions
Customer did not leave a comment.James G. | First Impressions
The young lady who works behind the desk is absolutely one of the best employees I've ever met .always very helpful and friendly . Exceptional ,and goes out of her way to be accommodating .Sharon D. | Overall Experience
Our first time using the storage and won’t be our last.Khamkiang M. | First Impressions
Excellent customer service from Jamie thank you for my you all experience.Greg T. | Overall Experience
ExpensiveGabriel A. | Overall Experience
I finally bought my home and now it’s time to unload. I did ask men to help me unload.William P. | Overall Experience
Customer did not leave a comment.Jayne B. | First Impressions
Very helpful and friendly with our move to Florida, would highly recommend them.Scottie O. | Overall Experience
Customer did not leave a comment.Pamela R. | First Impressions
this was my first time using u-haul storage and i was very pleased with the service i got from the staff. very clean place. the facility manager was very friendly and very helpful . i thank you very much.David G. | Overall Experience
This particular location and staff have gone over and beyond to help myself and family get through difficult times. They are so helpful and always with a smile too!Sabrina W. | First Impressions
I'm absolutely blown away by the professionalism of Jami Collier, John, Doug and everyone from the moment I made my reservation. It's been a long time since a company literally made me feel at home, like family. They helped me in ways that was above and beyond how most companies treat you. Very clean, safe and such lovely folks to have helped me. Thank You.Lorrie N. | Overall Experience
Customer did not leave a comment.Michael S. | First Impressions
Customer did not leave a comment.Gloria M. | First Impressions
Customer did not leave a comment.Clark B. | First Impressions
Customer did not leave a comment.Katherine R. | Overall Experience
I was lied to by the agent on the phone which put me in a big bind. This was wrong and she should be fired.Mark H. | First Impressions
Everything an everyone was extremely clean an polite we use them again if needed to an recommended them to everyoneRobert A. | Overall Experience