Customer Reviews for U-Haul Moving & Storage of Port Washington

1,821 reviews

835 E Green Bay Ave   Saukville, WI 53080
(I-43 Exit 96 to WI-33 East)

(262) 261-0510

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(262) 261-0510

835 E Green Bay Ave
Saukville, WI 53080
(I-43 Exit 96 to WI-33 East)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
3.0

The colleague that helped was polite and helpful. The signage at the location was lacking - where to pull in, where to drop off, etc.

DAVID Z. 
Rating:
5.0

Customer did not leave a comment.

WYNN T. 
Rating:
4.0

Customer did not leave a comment.

SUMMER S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

JOAN H. 
Rating:
3.0

The trailer we rented had bent bars. We spent an hour trying to get the ramp down we used a hammer to straighten the bar to get it off and on. Then realized the 6ft wide wasn't even 5 ft wide at ramp and couldn't get our golf cart loaded so returned it without getting any use out of it.

Paula O. 
Rating:
5.0

I was charged double what I thought I'd be charged. This is the second time. My bill was supposed to be 80 something and ended up being 140 something. Not to thrilled.

KAILA K. 
Rating:
5.0

Customer did not leave a comment.

Susan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

If it got any better I would think the deck was stacked

Chris C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey I. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
1.0

The original location reserved did not have our equipment available. We were then requested to visit two different locations 30+ minutes apart to get our truck & trailer. We were able to pick up the truck in Saukville without issue. The trailer however was not at the new location in Milwaukee (nor was it open when we were told it would be), and we had to visit various UHaul's on our own in order to find a location with a trailer available ASAP. I understand things happen, but please don't commit to equipment being at a location when it won't be. This affects major move logistics.

Kaela B. 
Rating:
4.0

Never got a receipt. Need a receipt

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

ADRIANRICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
3.0

Agent was late opening the store on Saturday morning. Had a line of angry customers. He cleared us out quickly, but it was basically "here's the keys, good luck"

RICHARD G. 
Rating:
5.0

Amazing customer service! We will only use and recommend U haul going forward!!!

WILLIAM S. 
Rating:
2.0

Communication

JASON G. 
Rating:
5.0

Everything was A O K

james E. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER S. 
Rating:
5.0

Smooth experience, helpful staff.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

Joe V. 
Rating:
5.0

When I picked up the trailer, I encountered a problem making the lights work. It turned out that the fuse for my car's trailer electrics had blown. So the problem was with my car. The location manager, Jermaine Johnson, figured this out and helped me replace the fuse. He did a great job! He was knowledgeable, helpful, courteous and professional. A class act. I would definitely recommend U-Haul to a friend. Thanks so much and please pass along my thanks to Jermaine. Sincerely, Maarten Vermaat

MAARTEN V. 
Rating:
5.0

the general manager was great. We had a problem with check in and the general manager, I think he was Jermaine Johnson, was so helpful. He did exactly what he said he would do and I appreciated it because I was super stressed. Also Jackie the lady at the 800 number was very helpful also. Thank you to Jackie and Mr Johnson!

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

AARON G. 
Rating:
3.0

Customer did not leave a comment.

Nathan S. 
Rating:
3.0

I dont understand why I was charged for 1 galon of gas, I brought it back with more fuel than when I picked it up. Other than that no issues.

Raphael D. 
Rating:
4.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

The vans don't do well above 70-75mph on the highway. Had it at 77 (in a 70) and it felt like the steering was all over the place, and could be quite scary for an inexperienced driver. May want to put a speed recommendation on the vans to stay under 75 while empty because the speed causes them to feel extremely unstable, especially when empty. Other than that, would have liked a tie-down ring on the driver's side of the van near the driver's seat to strap down to, rather than the wood screwed into the side panel. Ramps for the vans... It would make rolling things into it so much easier. I just picked up a motorcycle frame with wheels on it, and it was difficult to load/unload without a ramp, even though it didn't have an engine in it. Back up camera was a nice touch, and was much appreciated. Service was good. Location is convenient and easily accessible.

Erik H. 
Rating:
4.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

EDWIN H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
2.0

The mobile pickup and sign in process is slow. I should be able to do 95% of that before I arrive. I specifically needed a furniture dolly and selected to have it with the truck. I assumed it was in the truck when I picked it up and when I got to my destination there was no dolly. I wasn't able to pick up the item because of this. So I paid for a truck I didn't use. Could not be more disappointed in Uhaul or my self for not checking before I left.

Sean C. 
Rating:
3.0

Offer plans for multiple days or more miles for a single day especially when moving from one town to another

Matthew U. 
Rating:
4.0

Customer did not leave a comment.

Chelsea B. 
Rating:
4.0

Customer did not leave a comment.

PAUL L. 
Rating:
2.0

The manager at the U Haul location in Saukville, WI, (Jermaine) was very helpful and courteous. However, 2 of the employees there were not. Both had little to no experience working with U Boxes. I had to hand hold the employees through the process and there were issues/problems throughout the entire rental process. Finally, the U Haul drop-off team in Florida didn't even bother telling me when their truck had a flat that they were not coming to deliver the U Box due to the flat--extremely unprofessional and discourteous. Other than in-city moves, I will never use U Haul again for out of state moves.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Vince D. 
Rating:
5.0

Don’t want to pay $5 for 24hr access. Why? It’s secure. Do I get protection for that money? No. Of course not. It’s a coded door. Just a way for Uhaul to make a little more money.Too bad.

DALE F.  |  First Impressions 
Rating:
5.0

Everyone was friendly and the order I placed was accurately entered into the system. No issues.

Julie P. 
Rating:
5.0

Wonderful experience, and a special thank you to Dan for calling to confirm the truck size and to ask if we needed any add-ons!

Scott P. 
Rating:
4.0

Take more time to make sure trailer lights are working properly.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Excellent service

DANIEL F. 
Rating:
5.0

Excellent service

Carlos G. 
Rating:
5.0

The communication stunk for reserving a 10' truck and 5' x 9' trailer. We thought that these items would be held for us at our requested destination. We only found out, by chance, two days before, that only the trailer would be available and the closest truck would be over 60 miles away. NOT COOL!!! They also said somebody called me that same morning and said I was ok with this situation. NOBODY called me. After three stressful and frustrating hours, we were finally able to borrow somebody's Ford Edge and pick up the trailer ONLY from our desired location. Darren was great from Mercier Properties LLC in Iron River, MI. I don't think I'll be using U-haul for future endeavors.

CHARLES S. 
Rating:
5.0

Great staff very helpful

Patricia F.  |  First Impressions 
Rating:
5.0

Our appliance dolly had a crank that didn't work. However the 2 employees we worked with at the Saukville location were extremely helpful and very friendly and customer oriented. This was by far the best experience we've ever had at UHaul due to those 2 employees. They were working there on 9/5 & 9/6.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

The guy we worked with today was great. Very helpful, very nice, and very professional.

MICHAEL B. 
Rating:
4.0

Only complaint was too long wait times on phone. Location may be understaffed. Very happy with drop off and pick up. Overall a very good experience in getting things moved and stored.

Reyne K. 
Rating:
4.0

Customer did not leave a comment.

LEAH H. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Simply initial experience (overwhelming signage) so first time renters don't feel lost and can find the right desk.

AMY M. 
Rating:
5.0

Customer did not leave a comment.

LORI K. 
Rating:
5.0

Don't rent out trucks that need shocks and ride like the truck is going to fall apart any minute. The truck had 115000 miles and should have been retired.

RIYA K. 
Rating:
2.0

Customer did not leave a comment.

GERALD S. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

I used the online/app to check out my vehicle. Couple of things of note. The application had tons of information, and was easy enough to use and complete check out. My one comment though, the one thing missing for those of us that don't do this very often. We are advised through the app to identify the target vehicle via the "number" of the vehicle, however none of the instructions explain where to find said number. Other than that false start, no worries. I was a bit distressed to find the vehicle with only 1/4 tank of gas, must be the only time I have renting a vehicle where such was the case.

Leslie B. 
Rating:
4.0

Customer did not leave a comment.

ANDREW W. 
Rating:
4.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

The man who handled the transaction was very efficient and helpful. I watched him address concerns and process three different customers at the same time so that no one had an excessive wait time. He was very helpful and concerned about the customers. He deserves a huge thanks and appreciation for how well he worked!!

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA H. 
Rating:
4.0

Dan was really helpful with the truck rental and Storage

Pamela M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

TAMI K. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  Online Move In 
Rating:
5.0

everything was great

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Jeffry B. 
Rating:
4.0

Customer did not leave a comment.

HOPE F. 
Rating:
4.0

Customer did not leave a comment.

Betsie A. 
Rating:
5.0

The staff did great getting me on the road and on return. No issues whatsoever.

TODD K. 
Rating:
4.0

Just had some difficulty in checking in after hours using our phone. Otherwise great experience.

STEVEN S. 
Rating:
1.0

We had trouble from the check-in on. We couldn't get the lock on the back of the truck open and after being told by the man in the lot that I couldn't bread he too had problems getting it open. The truck was filthy inside. There was a pair of flip flops on the floor and food crumbs, all over we had to wipe down the truck before we left the lot. When we asked if the trucks are cleaned out between people the guy who told me I couldn't read told us he didn't know, it wasn't his job. When we pulled my husband opened the back up and the dolly we rented wasn't in the truck so we had to find someone to get us a dolly. Hopefully I won't have to rent from there again.

Lyn M. 
Rating:
4.0

I had planned to pick up the truck at 7am. The app was not working so I had to wait 2 hours for the store to open. I'm glad I was first in line as the other 4 parties had to wait for the one employee to process every order. I know others were complaining about the app not working for them either. Also, the convex mirror on the passenger side was broken which made driving difficult. And it was not disclosed as broken at the time of pickup.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS K. 
Rating:
4.0

The air conditioning in the truck was not working and my husband was quite uncomfortable. Otherwise, great experience. The customer service rep at the location was amazing.

Jeff Z. 
Rating:
5.0

All good … thank you

ERIC S. 
Rating:
4.0

Customer did not leave a comment.

ROGER E. 
Rating:
5.0

Customer did not leave a comment.

BRANDI B. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Not much. Excellent customer experience.

JAMES G. 
Rating:
3.0

Customer did not leave a comment.

RONNIE E. 
Rating:
5.0

The customer service was excellent when I called to find a different pick up location than I planned. Operator was very helpful in changing to a closer location that had the size of trailer I needed. Info was transferred to the new location and I picked up the trailer an hour or so after my call. Thanks for the great experience.

Mike M. 
Rating:
5.0

Staff was very helpful and easy to work with (my first time renting a Uhaul)! Thanks for your help!

ELIZABETH T.  |  Overall Experience 
Rating:
2.0

The item I reserved was not there. Apparently someone at uhaul changed my order. Had a new kid working , could not use computer could not answer basic questions could not help hook up a trailer

Patricia V. 
Rating:
3.0

When we hooked up the trailer my car gave an error for the left side light. I checked and the trailer light was not working. I went back into the counter and the girl there acted like there was nothing she could do. Finally she agreed to try and find a new connection wire set. She found one and we replaced it and the lights worked perfect. My beef was/is that her initial response was that she couldn't help or even wanted to try and fix this situation. I wasn't going to take a larger box trailer which hid the tail lights of my car with tail lights that all weren't working. Just struck me as odd and a bit irresponsible.

Jan P. 
Rating:
5.0

Customer did not leave a comment.

Rita B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

The staff explained everything quite adequately, were very helpful and friendly. It was a pleasure to work with them. The facility and office hours are quite convenient. The facility looked very clean and well maintained.

sonia l.  |  First Impressions 
Rating:
3.0

Truck was unsafe I felt like my life was in danger driving this vehicle.when trying to tell person at uhaul he told me to park truck and not to worry about it. It was the worst experience ever in renting a truck. People driving with me have same feelings.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

LYNN B. 
Rating:
5.0

Very clean and even smells good as you walk in. Excellent service. Quick and easy payment plan. I've recommended this facility to family and friends. Thank you for keeping all my furniture safe...

Colleen M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Very polite & helpful staff. Great equipment, appeared clean & well maintained.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

WILLIS H. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

james E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

Thanks for letting me park my food truck in the back of your location. It was a very convenient place to park.

robert m.  |  Overall Experience 
Rating:
2.0

Accuracy in billing, more user friendly check-in with mobile device

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

THOMAS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Overall Experience 
Rating:
5.0

Is nice.. No complaints

Kimberly F.  |  First Impressions 
Rating:
5.0

I am glad to be able not to worry when I need a storage unit it’s there and The vehicles are in good shape I’m ready to go and clean thank you

derek o.  |  Overall Experience 
Rating:
4.0

Later night access hours would have been helpful on 2 occasions over 4 months

John S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS B.  |  First Impressions 
Rating:
5.0

Great service

Sherri H.  |  Overall Experience 
Rating:
5.0

The staff was very helpful

Sherri H.  |  First Impressions 
Rating:
2.0

On 5/27 I showed up after the office was closed to move in. I was able to get into the entrance with my code but the sliding doors were locked so I was not able to move in as expected.

Nathaniel P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anna R.  |  First Impressions 
Rating:
5.0

Everyone is very friendly & helpful, thanks.

JEFFREY S.  |  First Impressions 
Rating:
5.0

Very nice units. The only concern I have is that the garage doors don’t always work. It would be helpful if light was red when space is occupied. They are usually just flashing yellow. Other than that I like the units & the staff. Thanks

peg s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA P.  |  First Impressions 
Rating:
5.0

Great people to work with, very polite & friendly. Extremely clean facilitie. Feel my stuff in storage is totally safe, I'll be telling my friends, thanks to Ross & his staff, OUTSTANDING!!!

JEFFREY S.  |  First Impressions 
Rating:
5.0

Ross is fantastic and made our experience so easy. Will be telling our friends.

Susan K.  |  First Impressions 
Rating:
5.0

Ross has always help me in my time of need.

robert m.  |  First Impressions 
No reviews have been submitted for this location.

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