Customer Reviews for U-Haul Moving & Storage of Port Washington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Port Washington

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Shaun D.
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I don't think you can, service was friendly, fast and efficient, 1st. rate all the way.

kevin R.
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Customer did not leave a comment.

FRED H.
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All went well

WILLIAM N.
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friendly, helpful counter people. Truck was there and ready. No issues.

paige P.
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I live in Sheboygan and there was no truck available for pickup at any of the 3 locations. If you want better customer service you should have trucks available at the location the customer is asking.

ella p. | Overall Experience |
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The best......

LAURIE S.
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Very unprofessional service when trailer was returned. Attendant complained about co-worker, indicated I parked in the 'wrong' location, customer should not have to return a trailer to a designated spot, especially in the dark. Attendant did not say thank you or good-bye.

Thomas K.
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System was not working properly the employee working the counter was very disgruntled and announced to me that she was living in 2 days.

Morgan C.
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Customer did not leave a comment.

Aaron E.
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Customer did not leave a comment.

STEVEN Z.
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Great job all around.

GREGORY M.
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A very young manager was running the store; and had very poor customer service skills. I am highly upset. This person left the store front empty and unattended for 45 minutes. No one was available to help. I would like to talk to a district manager about the experience.

MARK V.
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Returned trailer After Hours. Authorized, and and directed by U haul staff. No mention of any after our fees whatsoever. Was only told to return the trailer clean and on time to avoid late and cleaning charges. I was charged extra 20 dollarsfor returning the trailer after business hours. This was returned before the rental agreement ended... Staff was more concerned with training a new employee, than taking care of me. The customer.

PHILIP S.
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For me every thing excellent no problems at all thank you

David P.
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Customer did not leave a comment.

Lawrence K.
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The Staff was outstanding!!!! At both pick up and return Staff was very accommodating, knowledgeable, friendly and “on the ball” I will absolutely use their services again and highly recommend the location to others.

JOSEPH K. | Overall Experience |
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Customer did not leave a comment.

FRANK L.
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Customer did not leave a comment.

Daniel B.
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Customer did not leave a comment.

DARIN S.
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Website to complete mobile check-in failed on so many levels. Very frustrating. Finally went into the store and waited nearly 15 minutes for someone to come in and assist me with checkout. The person saw my frustration and was very helpful in getting me checked out quickly.

Erick D.
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Customer did not leave a comment.

DOUGLAS M.
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Customer did not leave a comment.

HELEN C.
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Customer did not leave a comment.

Michael B.
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As other experiences I have had with this location this one was excellent. The associates that serviced me were courteous and efficient. The vehicle was clean and available as promised. Check out and check in were quick and easy.

GREGORY W.
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I rented a 20' truck and when I got there, the mobile app said I was picking up a 26' truck. That size is way too big for my driveway. It took me almost an hour on live chat to get it resolved. So much for using the mobile app to save time checking in.

THEODORE M.
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Customer did not leave a comment.

Neal B.
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Customer did not leave a comment.

KARL W.
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Up date you computer systems, it took me 35 minutes to check out on a $15 rental of a motorcycle trailer.

Willie L.
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Customer did not leave a comment.

Gene L.
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Great Service!

Paul P.
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Customer did not leave a comment.

Kenneth S.
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Customer did not leave a comment.

Jose V.
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Customer did not leave a comment.

Jackie G. | First Impressions |
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Best moving experience. U-haul made it easy, fast...very accommodating to changes.

Jacqueline G.
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Fast, easy and the U-haul crew was very accommodating to changes that were needed.

Peter W.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Chad C.
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Nothing to improve at this site. 5 Star rating!!!

Darrin H.
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Customer did not leave a comment.

Nick H.
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The on-line portion of the transaction was more difficult than it should be to navigate, check-in, verify phone numbers etc. It's not the location or the store itself, fix the on-line portal. Also it was difficult locating the vehicle in the parking lot, the size trucks could be marked better

JOHN H.
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Daniel Jakubowski was professional and knowledgeable. Made pick-up and return smooth and easy.

Jamie P.
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Customer did not leave a comment.

Darin S.
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Customer did not leave a comment.

Joseph D.
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All good

Mary M.
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Super easy to rent and pick up.

michael G.
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Customer did not leave a comment.

Patrick A.
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I filled out a reservation on line but when we got there we basically had to do everything again because he said he didn't have access to the online reservations. It was frustrating to have to do everything twice. especially now when we're aiming to have the least amount of contact as possible.

David P.
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Customer did not leave a comment.

Randy P.
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Customer did not leave a comment.

VICKI S.
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Customer did not leave a comment.

KEVIN D.
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Customer did not leave a comment.

Lisa W.
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Customer did not leave a comment.

TERRY M.
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CSR Agent was wonderful, quick and very knowledgeable!!

SHAWN B.
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Outstanding assistance from the Manager Ross and All that work there very friendly

Thomas J.
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Customer did not leave a comment.

CINDY H.
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Lee M.
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MIKE G.
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Autumn O.
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RANDY A.
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Clifford W. | Online Move In |
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Customer did not leave a comment.

Gerald S.
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paul F.
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Prepaid for blankets for the weekend, returned 2 days early and was charged AGAIN and it was in their computer under a completely incorrect name but the email was correct. Totally understaffed and hard to find the ONE employee. Then employee offered me a job! What an insult. Hire more than one person would be a suggestion and one who knows what they are doing!

BRIAN G.
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Customer did not leave a comment.

GREGORY H.
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This was a great experience, love U-Haul

Jerome L.
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Customer did not leave a comment.

Taylor B.
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Did a late night drop off but was nice and easy to return.

Andrew G.
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Customer did not leave a comment.

Scott P.
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We have used the Saukville location for many moves. Staff is so helpful and courteous.

David G.
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Your network is not reliable and constantly goes down. Couldn't get a receipt when returning the vehicle due to your system being down.

max m. | Overall Experience |
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Very helpful and friendly staff!

Nicholas K.
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Customer did not leave a comment.

BARBARA P. | First Impressions |
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Customer did not leave a comment.

Penelope V.
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Customer did not leave a comment.

Jackie W. | Overall Experience |
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Customer did not leave a comment.

brian P.
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Customer did not leave a comment.

Darrett G.
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I have an issue as to the amount of fuel I used and subsequently charged in a recent van rental. The U-Haul rep indicated I used approximately a 1/4 of a tank when I rented a van to travel from the U-Haul location (Port Washington/Saukville) to the Home Depot store in Grafton and back to the original pickup location. The total round-trip distance traveled was 16 miles. There was no delineation on the fuel gauge reguarding the specific amount of fuel used and the judgement of the rep was purely subjective. This will be the last time I will use a U-Hall product. If requested for a recommendation from friends for such friends, rest assured I will not give U-Haul a positive recommendation. Please don't request any such surveys when I'm relatively sure that you really don't care about the customer other than to squeeze every penny out the customer for such service. Have a nice day.

CHRISTINA F.
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Wow! What a great experience! No fuss, no muss, just straight forward impeccable service even with COVID precautions. This location in particular will get all our future business as well.

GLENN P.
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Can't understand anything being said with people wearing masks!

Joseph K.
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Daniel the sales associate did a very good job. Very friendly and personable.

Pamela S. | Overall Experience |
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Exceptionally clean facility. Easy to rent and helpful staff.

Corrine B.
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Check engine light came on during my rental.

CHRISTOPHER M.
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Customer did not leave a comment.

John S.
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Saukville was great and the individual who took my truck in last night was very nice and he was extremely efficient. This was my first time with UHAUL but it will NOT be my last. I was very impressed from the start to the drop off

Erwin W.
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Well done; repeat performance!

ignacio E.
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Customer did not leave a comment.

ANDREW Q.
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Fire ross.

Michael M.
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Employee we dealt with gets an A+. Took no time at all to get the trailer initially and the return was also quick and easy. Good job!

Mari-Kay B.
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About an hour and half after our arrival at the Saukville, WI location we were finally able to leave. The women that helped us was ok with the exception of undermining and continuously criticizing her coworker and barking orders at everyone who either pulled in or the poor man working when we returned. She is a bossy bessy that I would imagine know one enjoys working with. This was all on Saturday 08-30-2020. She does need to learn some manners and work as a team with her coworkers

David K. | Overall Experience |
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Customer did not leave a comment.

Fred S.
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Customer did not leave a comment.

James R.
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Bad part was they changed my pickup location at the last minute even though I made the reservations months in advance. Not nice!

Steven N.
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Customer did not leave a comment.

LINDA B.
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Customer did not leave a comment.

CHRISTOPHER H.
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Customer service was awful. Made you feel like a criminal . Trying to find something wrong to ding you for. Gas tank was on 3 quarters full when I pick up. When I returned 3 quarters full they claimed it was 3 quarters and 7/8 full charging me $10.00 extra dollars. Total bull.

chris S.
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Customer did not leave a comment.

Thomas J.
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Customer did not leave a comment.

JEFFREY S.
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Very neat & clean facility, Every one Very helpful. Easy rental & return. ROSS RULES!!!!!

Gary C.
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Customer did not leave a comment.

Tracey H.
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It was the worst experience as well as most disrespectful customer service I have ever received. I was in a crisis and mistakenly chose the wrong location for pick-up and yet desperate for a truck immediately. From that moment on, I was treated like a number or even just a "pain." The employees were rude, insensitive and acted like my request was a bother. Not only that, but because I was unable to fill the cargo van despite the appropriate means as stated by the "unopened" manual, I was charged an additional $100 to fill half of a tank. I am outraged!!!! I plan to contact corporate as soon as my health issues are addressed. UHaul ripped me off and made me feel like dirt.

RYAN C.
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Customer did not leave a comment.

William W.
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Customer did not leave a comment.

Nancy F.
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Customer did not leave a comment.

GLENN M.
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The manager here is so rude! I wanted to pay in cash and had told the person that checked me in that. The manager checked me out and automatically charged the card. He said that's policy, and thats fine, but he kept interrupting me as I was trying to explain that I was paying cash. After charging a card without my consent that doesn't even belong to me, the least he could do is not be a dick.

Terry P.
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Customer did not leave a comment.

Timothy H.
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Customer did not leave a comment.

Christopher B.
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Not charge them extra for an early return.

PETER H.
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Regarding port Washington pick up location. Staff were not wearing masks. This was required by the governor. Would not use this location again!

Ralph S. | Overall Experience |
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Customer did not leave a comment.

Kai G. | Overall Experience |
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Good stuff

Nancy M. | Overall Experience |
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I was given a lock with a key attached to a U Haul card when I rented the storage. When I was done with the storage they made me keep the lock. The owner said that the U Haul card had a hole in it where the key was attached and that would no longer work with their system. He accused me of punching a hole in the card. I did not punch a hole in the card. That was how it was given to me. So I got stuck with a lock and no refund.

PAIGE D. | First Impressions |
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Several days prior to check in, I received a call from the manager-Ross, in case I had any questions. The morning I checked in, Ross was also working the front desk. He was very helpful, explaining all the details I might need to know and making sure to answer any questions I had. I was very impressed with the cleanliness of the facility and also with the "for free space", where customers could leave items for others to take.

Elizabeth B. | Overall Experience |
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Customer did not leave a comment.

Danielle G. | First Impressions |
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Customer did not leave a comment.

Kevin C. | First Impressions |
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Customer did not leave a comment.

Devon V. | Overall Experience |
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Ross brooks is an a**hole and can go f*** himself. And was severely unprofessional with me on 4/20/20. After I called on Friday 4/17/20 and explained to someone working there that the only time I had to empty my two units out was on 4/18/20 and 4/19/20. Ross had a big attitude with me about that and was trying to demand more money for rent when those were the only two days I had to get the stuff out. Bear in mind, all that stuff in those units was my father's who just recently passed away and Ross did not care one bit in the world about any of that. Along with this other lady on Sunday 4/19/19, this lady had a big attitude when I asked about extended access in the storage facility she was walking around yelling an had an attitude to her coworker max, he said something to her and she mumbled something under her breath. Overall nice facility over on the storage side and in the office. From what I experienced on the dates I listed, and after storing there for about a year I believe, I will NOT be coming back to this location for anything EVER again.

Garold B. | First Impressions |
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Customer did not leave a comment.

DENISE B. | Overall Experience |
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Customer did not leave a comment.

Emilio D. | First Impressions |
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Customer did not leave a comment.

JEFFREY S. | First Impressions |
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Great people to work with, very polite & friendly. Extremely clean facilitie. Feel my stuff in storage is totally safe, I'll be telling my friends, thanks to Ross & his staff, OUTSTANDING!!!

gary b. | Overall Experience |
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Clean and convenient. Staff was helpful with renting truck and then using storage facility. I don't know how they could have improved the experience. Great job.

Beckie H. | Overall Experience |
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Renting a storage unit temporarily at this location was a positive experience all around. Facility is immaculate and has so much to offer and then some!

Jeff T. | Overall Experience |
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Great experience for a first time user of a storage unit!

Michael M. | First Impressions |
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I seem to rent a truck every 6 months for one reason or another and THIS is by far the best place to do so. The staff and management are personable and easy to work with.

chris S. | Overall Experience |
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Russ and his team helped make our storage and move as pleasant as moving could be. Very clean.

David K. | First Impressions |
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Very helpful!!

autumn o. | Overall Experience |
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Great owner and storage unit!!

Gennine F. | Overall Experience |
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O thought that the facility and the service was very good

John F. | Overall Experience |
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Very nice facilities. Very easy to get around. Well organized security.

Richard M. | Overall Experience |
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Very well maintained.

Susan K. | First Impressions |
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Ross is fantastic and made our experience so easy. Will be telling our friends.

Jennifer S. | Overall Experience |
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Ross was extremely helpful, professional and knowledgeable. We were very happy with his services. Would definitely utilize his establishment again with future needs and will recommend to friends!

Pam P. | Overall Experience |
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Very clean

tracy k. | Overall Experience |
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Ross made special rules for some customers.

DEANNA T. | Overall Experience |
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Ross you and your staff were very kind and caring and I would reccomend your storage to all my friends!☆☆☆☆

Liz L. | First Impressions |
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Great storage facility! Really clean!

Elizabeth L. | First Impressions |
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Great storage facility!

Pam P. | First Impressions |
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Very clean and friendly

Raymond S. | Overall Experience |
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Very clean. Staff is very helpful. Ross, the GM, was always kind. Not only did I rent storage, but also utilized the truck rental from the saukville location. I would use again and do recommend.

Timothy B. | First Impressions |
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It was quick and painless

Jeff T. | First Impressions |
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Staff was friendly and helpful. Storage unit was clean! Indoor facility with security is awesome!

patricia m. | Overall Experience |
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The UHaul computers never work. It takes so long to transact business because the computers are set in STONE. That system is from the Stone Age.

robert m. | First Impressions |
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Ross has always help me in my time of need.

Mary L. | Overall Experience |
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Ross was super helpful and the facility is super clean. Great experience.

Raymond S. | First Impressions |
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Great service. I am pleased

Pamela S. | First Impressions |
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It was incredibly easy to rent this storage unit.

JoAnn O. | First Impressions |
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Very informative. Walked me through process of checking into storage locker.

Ted K. | Overall Experience |
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Matt was great to work with! Very clean storage easy to use . I had a great experience!

Katie K. | Overall Experience |
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Mr. Brooks is always so friendly,helpful and informative. I recommend U-Haul to everyone I know.

larry d. | Overall Experience |
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Used them many times and will use them again. Pam is terrific.

Julie R. | Overall Experience |
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Recently, our area was hit with a lot of rain, many houses flooded. U-Haul offered a month free storage. It was a very generous thing for you all to offer to help people in the community. Thankyou

Serena M. | Overall Experience |
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No employees in store for about 20 minutes.

Mollie G. | Overall Experience |
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Manager was rude

No reviews have been submitted for this location.

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