Customer Reviews for U-Haul Moving & Storage of Port Washington

1,902 reviews

835 E Green Bay Ave   Saukville, WI 53080
(I-43 Exit 96 to WI-33 East)

(262) 261-0510

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(262) 261-0510

835 E Green Bay Ave
Saukville, WI 53080
(I-43 Exit 96 to WI-33 East)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Dude i picked up from was rad as hell. Super chill and cool as f**k Drop off was the same Your location ROCKS!!!

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

Courtney V. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
1.0

I have stopped by the Saukville store emails and called you for my credits and still have not received them! Please issue

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Absolutely the best. Awesome, helpful staff.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

The guy at the store was great. Super kool guy to work with. checking the truck in smoth and fast as well

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

Customer did not leave a comment.

CORY O. 
Rating:
5.0

Customer did not leave a comment.

SHELLY K. 
Rating:
5.0

Great service

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Drive inside doors for loading and unloading are for ‘standard’ vehicles, we were unfortunately towing a trailer so we could not use it, but it’s nice it’s available. Building is very clean and smells nice. Flat bed style carts are also available at a handy spot too. A+

Gordon S.  |  Online Move In 
Rating:
5.0

Quick and knowledgeable.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

JANE R. 
Rating:
3.0

Have a more friendly employee who works on Sunday mornings. He was not helpful and pretty rude.

LESLIE P. 
Rating:
4.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Checkout area seems cluttered/crowded with displays. Maybe these displays are to space people apart due to Covid, but it interferes with reaching the counter.

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN Z. 
Rating:
5.0

Customer did not leave a comment.

KATIE S. 
Rating:
3.0

To make sure the trucks odometer and gas tank is where it should be at. It was almost empty and the odometer was 1,500 miles off.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY K. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Fast, smooth rental. Thanks

David B. 
Rating:
5.0

Convenient location, very clean facility, reasonable rates.

RAINER H.  |  First Impressions 
Rating:
5.0

The representative working there was very pleasant and professional. Working without power in the building no less.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Everything was good. Trailer I rented has a light out. Driver side top front orange.

NATHAN B. 
Rating:
5.0

Easy drop off

William S. 
Rating:
5.0

Customer did not leave a comment.

Rob R. 
Rating:
1.0

First off, the employee that checked our truck out to us, at the store was so rude and unprofessional, I wouldn't even know how to begin. He basically ruined our entire experience this time around. And nothing changed at drop off, the same nasty acting employee was unfortunately also the one that we dropped the truck off to. With that being said, the gentleman that made the reservation for me via phone, as well as the person that took my complaint via phone, we're very gracious and professional. The truck itself really needed breaks, when brakes were applied, it took way too much pressure to get the truck to slow down, it's what I call squishy brakes, but when you're in a 26 foot truck, that becomes more dangerous than ever. The truck could definitely use some maintenance.

Kody D. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Catherine J. 
Rating:
5.0

The check out procedure was cumbersome and confusing. I do not have means or tech skills to make photo copies or scans of my driver's license. Can't all Uhaul locations just do that on the spot with their own computer equipment? Eventually the clerk figured something out so I could rent equipment. If Uhaul is going all high-tech with its check out procedures it might lose me as a future customer.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

IHOR S. 
Rating:
5.0

Customer did not leave a comment.

Raul P.  |  Overall Experience 
Rating:
4.0

The morning employee was super nice but the evening employee just tolerated me. Tried to joke with evening employee and he was having none of it. Morning employee was friendly and helpful.

LESLIE P. 
Rating:
4.0

We dropped the truck off in Saukville WI and that site was very clean and friendly.

CHERI S. 
Rating:
3.0

I find that the rental fee is very misleading. It's advertised as $19.95, yet I paid over $80. The truck was clean and it did the job but I won't be using your services anytime soon again. The way you advertise is basically lying and being lied to is never appreciated.

JAIME Z. 
Rating:
5.0

Customer did not leave a comment.

Trent W.  |  Online Move In 
Rating:
4.0

The cloth seats were not vacuumed & had a lot of fuzz & what looked like animal hair on them.As a woman on a cross-country trip, I had wished that someone would have shown me where the lights were, side view mirror operation button & operation modes. I really had a hard time with adjusting the side view mirrors, especially, once I was on the road. It wasn't safe to be fiddling with buttons. I had to pull over 3 times to try to figure them all out.

SANDRA P. 
Rating:
5.0

This was the best uhaul experience I have ever had. The new owner/manager of the Saukville location is amazing. Going to recommend to everyone!

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

Colleen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL D. 
Rating:
5.0

Josh was great. I will definitely use this location again if I need to rent equipment.

JEREME M. 
Rating:
5.0

Relatively painless trailer rental. I was comfortable with the equipment and was able to get in and out pretty quickly on both pick up and drop off.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Stephen K. 
Rating:
4.0

Customer did not leave a comment.

HOPE F.  |  Overall Experience 
Rating:
4.0

Trailer Jack was broke, but staff was apologetic and offered a discount.

DARREN W. 
Rating:
4.0

Customer did not leave a comment.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Excellent rental- by far the best uhaul experience I've ever had.

Joel B. 
Rating:
4.0

Customer did not leave a comment.

JULIE K. 
Rating:
5.0

Great service from all employees at that location. They were very helpful setting up the trailer and getting me going. When I returned, it was super fast service and assistance. I will be using that location from now on. Thanks.

LUIS R. 
Rating:
5.0

Quick and easy drop off. Better signage to indicate office location for drop off, because it is a large facility..

Philip S. 
Rating:
5.0

Good & complete full service operation in an easy to get to location. Personnel were pleasant and competent. The only issue was that the U-Haul computer program said the trailer would not fit the car I was hauling. It was a standard car & fit on with no problem.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Jack F. 
Rating:
1.0

Absolutely terrible. The customer service was very rude to me and didn't help me when I reached out for help.

VANESSA D. 
Rating:
5.0

Customer did not leave a comment.

Roxanne R.  |  First Impressions 
Rating:
5.0

The man that helped us was awesome! Gave my boyfriend and I a great deal! So happy and blessed to have been able to work with that guy. Sorry I forgot his name! But he is awesome at his job!

Karla B. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

There Were Times when I had a concern but when I got to the Site They Could not have been more helpful and pleasant and organized. The New manager was great. The staff had planned ahead and were Quick. Extremely positive experience.

arlene K. 
Rating:
5.0

Customer did not leave a comment.

Patrick H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Great customer service picking up and on the return.

FRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
5.0

Professional, courteous, understanding, expert team will facilitate your entire experience. Thank You Saukville!!!

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Jerome L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH ALLEN S. 
Rating:
4.0

More training to some employees to get accurate information to clients. Employees were very nice though but need more coaching. Couldn't accept cash not trained to do that..

JAMES B. 
Rating:
5.0

Efficient and easy drop off process. Thank you.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
3.0

The colleague that helped was polite and helpful. The signage at the location was lacking - where to pull in, where to drop off, etc.

DAVID Z. 
Rating:
5.0

Customer did not leave a comment.

WYNN T. 
Rating:
4.0

Customer did not leave a comment.

SUMMER S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

JOAN H. 
Rating:
3.0

The trailer we rented had bent bars. We spent an hour trying to get the ramp down we used a hammer to straighten the bar to get it off and on. Then realized the 6ft wide wasn't even 5 ft wide at ramp and couldn't get our golf cart loaded so returned it without getting any use out of it.

Paula O. 
Rating:
5.0

I was charged double what I thought I'd be charged. This is the second time. My bill was supposed to be 80 something and ended up being 140 something. Not to thrilled.

KAILA K. 
Rating:
5.0

Customer did not leave a comment.

Susan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

If it got any better I would think the deck was stacked

Chris C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey I. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
1.0

The original location reserved did not have our equipment available. We were then requested to visit two different locations 30+ minutes apart to get our truck & trailer. We were able to pick up the truck in Saukville without issue. The trailer however was not at the new location in Milwaukee (nor was it open when we were told it would be), and we had to visit various UHaul's on our own in order to find a location with a trailer available ASAP. I understand things happen, but please don't commit to equipment being at a location when it won't be. This affects major move logistics.

Kaela B. 
Rating:
4.0

Never got a receipt. Need a receipt

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

ADRIANRICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
3.0

Agent was late opening the store on Saturday morning. Had a line of angry customers. He cleared us out quickly, but it was basically "here's the keys, good luck"

RICHARD G. 
Rating:
5.0

Amazing customer service! We will only use and recommend U haul going forward!!!

WILLIAM S. 
Rating:
2.0

Communication

JASON G. 
Rating:
5.0

Everything was A O K

james E. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER S. 
Rating:
5.0

Smooth experience, helpful staff.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

Joe V. 
Rating:
5.0

When I picked up the trailer, I encountered a problem making the lights work. It turned out that the fuse for my car's trailer electrics had blown. So the problem was with my car. The location manager, Jermaine Johnson, figured this out and helped me replace the fuse. He did a great job! He was knowledgeable, helpful, courteous and professional. A class act. I would definitely recommend U-Haul to a friend. Thanks so much and please pass along my thanks to Jermaine. Sincerely, Maarten Vermaat

MAARTEN V. 
Rating:
5.0

the general manager was great. We had a problem with check in and the general manager, I think he was Jermaine Johnson, was so helpful. He did exactly what he said he would do and I appreciated it because I was super stressed. Also Jackie the lady at the 800 number was very helpful also. Thank you to Jackie and Mr Johnson!

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

AARON G. 
Rating:
3.0

Customer did not leave a comment.

Nathan S. 
Rating:
3.0

I dont understand why I was charged for 1 galon of gas, I brought it back with more fuel than when I picked it up. Other than that no issues.

Raphael D. 
Rating:
4.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Don’t want to pay $5 for 24hr access. Why? It’s secure. Do I get protection for that money? No. Of course not. It’s a coded door. Just a way for Uhaul to make a little more money.Too bad.

DALE F.  |  First Impressions 
Rating:
5.0

Great staff very helpful

Patricia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita B.  |  First Impressions 
Rating:
5.0

The staff explained everything quite adequately, were very helpful and friendly. It was a pleasure to work with them. The facility and office hours are quite convenient. The facility looked very clean and well maintained.

sonia l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna R.  |  First Impressions 
Rating:
5.0

Everyone is very friendly & helpful, thanks.

JEFFREY S.  |  First Impressions 
Rating:
5.0

Very nice units. The only concern I have is that the garage doors don’t always work. It would be helpful if light was red when space is occupied. They are usually just flashing yellow. Other than that I like the units & the staff. Thanks

peg s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA P.  |  First Impressions 
Rating:
5.0

Ross is fantastic and made our experience so easy. Will be telling our friends.

Susan K.  |  First Impressions 
No reviews have been submitted for this location.

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