Customer Reviews for U-Haul Moving & Storage of Porters Neck

Rating:

1.0

Location is poorly lit in the dark. No lighted signs, the pickup/drop off area is dark. The location is hard to find unless you are familiar with the area. There is some road construction in the area but that is no excuse in my opinion. The staff were very professional, helpful, and knowledgable. Additionally, the UHaul email system is compromised. Several emails from UHaul had links to spam sites with malicious content.

Rating:

5.0

Friendly staff and willing to help, Great experience!!

Rating:

5.0

Nothing comes to mind. Staff was very curtious & pleasant to work with. Definitely would recommend this location to others.

Rating:

4.0

Service and equipment was great! Location was just out of my way and required Uber to get there. Added expense I hadn’t budgeted.

Rating:

4.0

Contract# 97630404 for Ariston. I left two boxes in the U-Haul last night, I need to swing by tomorrow morning to get them before someone takes off potentially with the same plate. Please make sure to let the employees know first thing tomorrow morning, I’ll make a call as well

Rating:

5.0

Easy access and easy to return.

Rating:

5.0

Fabulous job by the attendant and all the equipment was well maintained. Our ride was smooth

Rating:

5.0

I mean everything went smoothly no complaints. People at the location were super nice and helpful.

Rating:

5.0

This is the u haul site.I always go to .everyone There is very pleasant and helpful, and the vehicles are well maintained..

Rating:

3.0

Van had strong odor of urine and door locks not operational. If I would have needed it for anything other than a 15m move of one item I would have not been able to use. Very very disappointed and will not use this service again.

Rating:

5.0

Ariana was professional. Courteous, and kind. She was great

Rating:

3.0

gave us old truck that broke down

Rating:

4.0

Trailer floor had a hole in It all the way thru.

Rating:

5.0

They were very nice, and I forgot my cell phone mount in the truck, they held it and returned it to me.

Rating:

5.0

The staff was friendly and helpful. The trailer I rented was well maintained, and worked well.

Rating:

3.0

Market Street construction!

Rating:

5.0

The two young ladies that helped me were beyond helpful and friendly. Very professional and gave me best prices .

Rating:

1.0

On Friday, September 5, 2025, I scheduled delivery of my mother’s U-Haul storage pod, which has been in storage for a year. It was supposed to arrive on Saturday, but it never showed. When I contacted customer service on Sunday, I was told I could not access the pod for at least three weeks due to construction at the warehouse. This was shocking news, as my mother’s pod contained essential items, including medical equipment she relies on. I then contacted the local U-Haul manager, who promised to look into it and call me back on Monday. That call never came. On Tuesday, after more time spent on the phone with customer service, another representative finally arranged for the pod to be moved into the parking lot so that I could access it. If the pod could be accessed and moved out of the warehouse into the parking lot, I do not understand why it could not have simply been delivered as originally scheduled. Instead, I was forced to rent a U-Haul moving truck at my own expense and move my mother’s belongings twice — first from the pod into the truck, and then from the truck into the house. When I arrived on Tuesday with the rental truck, I was confronted by an employee named Josh, who came out in the middle of the move and began yelling at me in a very aggressive manner. His tone was hostile, and he questioned me inappropriately about the medical equipment in the pod, dismissing it as “not medically necessary.” This was both insulting and completely unacceptable, especially given that my mother is 82 years old and cannot breathe without her CPAP machine. Instead of assisting, Josh continued to berate me about a missed phone call, turning an already stressful situation into an unnecessarily hostile one. His conduct was unprofessional, confrontational, and disrespectful. In summary: • My scheduled delivery was missed with no proactive communication. • I was given misleading information about access to the pod. • A promised follow-up call from the local manager never happened. • I had to spend multiple days and phone calls just to gain access to my mother’s belongings. • If the pod could be moved out of the warehouse into the parking lot, there was no reason it could not have been delivered, forcing me into unnecessary expense and duplicate labor. • I was subjected to yelling and harassment by an employee (Josh) during the move. This entire experience has left me questioning U-Haul’s reliability and customer service standards. I expect a formal acknowledgment of this complaint, a clear explanation for why the pod could not have been delivered, and consideration for compensation for the costs and stress incurred as a result of these failures.

Rating:

1.0

horrible experience with the moving help that was recommended.

Rating:

5.0

Ladies were very helpful

Rating:

5.0

The gentleman I worked with was incredible. from beginning to end, he was pleasant professional and expedient - could not ask for better service.

Rating:

1.0

Open on time. Not 15 minutes late. Van had a bunch of sand in it. Failed to check van back in even though I dropped it off 45 minutes before close.

Rating:

3.0

When I put gas in the unit 8/16 AM, the gas line 'neck' (Leading to the tank?) was LEAKING gas to the ground at a fair rate. I even took pictures and showed the lady when I turned it in! After leaving the gas station, when driving the 'check engine' light came on advising to check the gas cap - which I did after pulling over on the side of the road. (The gas cap itself was NOT properly secured / attached to the vehicle and could very easily be lost or left behind at a gas station! Realize this was a one-way with specific drop off but even the lady at this site was very surprised I had to drive '30 miles' from LELAND to drop it there - where it did not seem there was an urgent need for it ! )

Rating:

5.0

Staff at the front desk are very helpful and very knowledgeable of equipment and processes we (we the customer) must follow. Regards, Edgar Suarez

Rating:

5.0

The check in was seamless and quick. I was greeted with professional kindness. He had me on my way in less than 5 minutes. He explained everything well and efficiently.

Rating:

5.0

Check in was a breeze. The man that assisted was very pleasant, knowledgeable and quick.. Will definitely use this location again.

Rating:

5.0

I put Chloe and Ariana through paces on my trailer needs, even returning a trailer I thought I'd no longer need only to return the next day and rent it again. Ariana was really accommodating, even helping me reserve a trailer at another U-Haul location which I wound up cancelling...then returning to the Porters Neck location to rent again because the rate was better than the other location. The help I got was always with a smile and genuine care. I'll recommend this location to anyone that will listen!

Rating:

5.0

The employees there’s were very friendly and helpful.

Rating:

5.0

Excellent. I needed a last minute change in equipment and the young lady working there was wonderful to help me. When returning the trailer it was pouring rain and she never hesitated in going out there to unhook my trailer and smile while doing it. She was fantastic. Customer service was her main goal. Thanks,

Rating:

5.0

Adriana(general manager) was excellent installing hitch and handling customers at same time and in a timely manner!!!!

Rating:

5.0

The staff are great.

Rating:

5.0

Quick and easy process to reserve my uhaul truck. Even more when I went to pick it up. No issues at all.

Rating:

5.0

The bad - The parking lot is a disaster due to the road construction going on. The traffic getting in and out of the parking lot was very heavy and dangerous to pull out in. The great - the two young ladies running the place were exceptional at making the overall experience good for me. They didn’t let the conditions in the parking lot slow them down. The contract signing was fast and easy. Then off to hook up the trailer. Upon inspection of the first trailer, they discovered a potential safety problem and decided to go with a different trailer. Thank you ladies. They helped with the hook up and I was off. Without the customer service provided by these two young ladies, this could have been a very difficult situation to deal with. They made the difference.

Rating:

5.0

Quick and seamless

Rating:

5.0

Your Wilmington office was very helpful and there no surprises. Josie the driver was super helpful and very personable - a good U-Haul ambassador! Our move, delivery, and pickup of boxes when great - so uneventful and stress- free. Thank you!

Rating:

5.0

The staff was AMAZING!

Rating:

4.0

Storage yard was under construction, difficult to find a place to park or maneuver trailer

Rating:

5.0

I wanted to take a moment to express my gratitude for the amazing job your associate (younger brunette woman who met me at the uhaul truck when I pulled in.) she took my keys as I got out & thanked me for using uhaul with a smile. she asked if there was anything she could do or any questions I had. I asked what I needed to do to complete our transaction and she said we are all set and she would send me a confirmation receipt. I didn't need to do any paperwork and was able to hand her the keys and exit your facility. She had exceptional service with a wonderful personality. The service was outstanding, and the she went above and beyond to ensure that I had a great experience. I would highly recommend this company to anyone in need!

Rating:

5.0

Very quick and efficient staff. Chloe very helpful and informative about options.

Rating:

4.0

Smooth and easy transaction. Ariana was friendly, knowledgeable and pleasant to interact with.

Rating:

2.0

The equipment was clean. However, it had not been well maintained. I had rented the automobile trailer and the ratchets straps needs to be grease/ lube. Also the female work that was there during drop off had a piss poor attitude. She definitely needs more training on her costumer service skills.

Rating:

4.0

Understaffed but friendly

Rating:

3.0

Trailer was completely dirty. Couldn’t re shut the door without vacuuming after the first open because of the level of trash blocking door.

Rating:

4.0

Do some customer service training with staff.

Rating:

3.0

My order was supposed to have a utility hand truck and a furniture dolly with the truck when I picked it up. This location didn't have either one available when I arrived. I had to purchase a hand truck at this location for $75.00. The pickup was scheduled at 7:30am and the movers were coming at 9am. This didn't leave me time to find a hand truck or furniture dolly. U-Haul needs to provide what they say or at least notify people days in advance to make arrangements for other rental options.

Rating:

5.0

everything went according to plan. Very satisfied and will recommend U-haul to others

Rating:

5.0

Service from the staff was great. Trailer inside was dirty though. Took out like one 13 gallon trash bag full of trash.

Rating:

5.0

A great experience - start to finish. Customer service was great - particularly in Wilmington. The drivers couldn't have been more friendly and professional on the delivery and pick-up.

Rating:

5.0

No problems at all. Very nice people and I was in and out within 15 minutes on pick up and return.

Rating:

2.0

My pod was late. The forklift truck destroyed my driveway with dark black oil stains.

Rating:

5.0

Have a jack stand for your trailers so you don't have to lift them up onto your hitch

Rating:

5.0

Play some benches or chairs in the waiting area for the people to sit in for while they’re waiting I have their car hitch put on this is a two hour job with no place to sit

Rating:

5.0

Very good experience with U Boxes. Highly recommend.

Rating:

3.0

When checking out the truck my service was poor. I was told computer had been down but my assistant did not seem to know what she was doing and had to get her mother to actually help finish the process.

Rating:

3.0

We were told delivery would be made on Wednesday 3/5 in the morning so we arranged to have helpers available at that time. We received a call on Wednesday that the driver was unable to deliver that day, but we would have our containers the following day before noon. They did not arrive until 2:30 in the afternoon. We were told that the containers would be picked up between 1 and 3 pm in the afternoon on 3/10. At 9:30 am my husband heard a beep and realized one of the containers had been taken and the other was in the process of being moved. Since we had not completed putting our things in them, we requested that the driver wait about 30 minutes to take the second container. My husband also went and made sure he had placed our lock on the container that she had already taken. We then had to rush about to strip the beds and bag up the bedding and other items that needed to be put into the box. This was very stressful and we were not happy about that at all. If we knew that they were coming early, we would have been prepared. If my husband had not heard the backup beep, our containers would have been removed without locks and without bedding and towels and other items that we still had in the condo, We had to leave some thing there because we just could not get them in the box she had not loaded on the truck. The driver was accomodating, and did not "rush" us. However it was not good. MaryJane LeKanides

Rating:

1.0

My wife and I flew from Massachusetts to Wilmington, NC to help our daughter move. We went online to check if the store on Market Street had 10 foot trucks available and it was confirmed online there were 3 available. When we arrived at the store we were greeted by a very unpleasant and soft-spoken young women. We had a brief belabored conversation and my wife said, "there are 3 10 foot trucks listed online". The saleswomen said, 'Oh there it is". She never told us that the store didn't have any 10' trucks, and that we would have to rent a larger 16' truck. When we went out to start the truck we realized she charged us for the larger truck, because we didn't have time to look at other locations and we would have had to pay for an UBER to go to any other location we didn't have a better option. I wish we had been offered the larger truck at the smaller rate, because the store falsely informed us of its truck inventory, and the saleswomen was not very clear what we were renting. We had to drive one way from NC to MA and when we returned the truck in MA, I was surprised to know that we had a mileage limit. The young women never explained if we went over mileage that we would be charged. I would say the young women that helped us needs some more training. She needs to know that treating her customers the way she would want to be treated will add value to her as an employee and add value to your store. Speaking from past experience with U-Haul Chicopee, MA, the employees are so pleasant, and I welcome using their location. We should have read more reviews about this particular U-Haul store and read the rating, I'll know next time the reviews will make my experience more pleasant.

Rating:

1.0

I rented a truck to pickup a fridge I purchased (it was second hand, so I had to pick it up myself). I reserved an appliance dolly along with the truck rental because I didn't have help moving this. When I picked up the truck, there was no dolly. I asked the girl inside and she said they have none because "they can't keep track of them" - I'm not sure why I was able to reserve a dolly online if it's not a tracked inventory item. Because of this, I wasn't able to move the fridge as planned and returned the truck without accomplishing my goal. The $60 was completely wasted. I'm out money and still have no fridge.

Rating:

5.0

Clean up the parking lot better

Rating:

1.0

This place is horrible first we’re u lock it it’s held by one screw second they lie and treat u like nothing my gate did not work for 7 months strait and I complained and all they would say is we will take care of it and never did then to top it off even after all the negative crap they come and tell me that all of my stuff had to be out by the 17 of June with no care in the world as far as we’re my stuff would go now that they surprise u with a kick out and the excuse is we are destroying the storage units just a horrible experience I would never use uhaul again in my life

Rating:

1.0

Barely surrounded by a wire fence and we received less than 30 days notice to vacate because they decided to tear down the building. Absolute trash.

Rating:

1.0

The entire process of forcing all tenants to vacate on short notice was horribly handled. Staff provided no assistance whatsoever.

Rating:

3.0

Water in storage unit from rain. Was very difficult to get U-Haul truck in and out of area

Rating:

3.0

Very difficult to access storage units with a U-Haul truck

Rating:

5.0

The men working in the office went above and beyond to help me.

Rating:

4.0

Dennis was an excellent company representive.

Rating:

5.0

John is always very accommodating. Thank you, John, for all your help!

Rating:

2.0

Maybe I would recommend it. We had rain water get into the unit, which I reported. They said they would check it out. It appeared to come from under the wall of a neighboring unit. Later when we over a month later when we came to get our things again there was standing water. There was evidence that water had been there for a while. Black mold was evident up more than 2 two inches up any wooden pieces. Granted it was isolated to the back five 5 feet of the unit. We reported it and were told that we have take pictures and file a damage claim. Which do plan on filing. I thought that one of them would have come and looked at the water to see for themselves how it got in or where it came from in the first place.

Rating:

3.0

Storage facility was rundown,definitely needs to be updated

Rating:

5.0

The place was organized, however, I really appreciated Josh's kindness and patience to help me and not rush me. He gave me options. Immediately cleaned the space that was just vacated. I will recommend them and use again if necessary.

Rating:

1.0

I had to throw away every single item in my unit because it went moldy and was destroyed. It was below ground and I’m devastated.

Rating:

5.0

Jeff and his team are amazing. They went above and beyond for me in my time of need as a young professional. They are the epitome of customer service and I am blessed to have stumbled upon this specific U-Haul location.

Rating:

3.0

I took the storage unit because it was a U-Haul facility, and it offered the first month free. When I got there to unload my things it was unavailable so I did not get the month free and was in a time crunch and had to return the truck so I just basically had to except the storage unit.