Customer Reviews for U-Haul Moving & Storage of Porters Neck

Rating:

5.0

Don't understand how they charged me extra mileage after Uhaul should send a printout

Rating:

5.0

Frankie made this experience so easy. She was polite, helpful, and very professional! We will return here next time we are in need of a uhaul.

Rating:

5.0

Please see comments about UHaul overall.. would not recommend again. Not location specific.

Rating:

3.0

There was no communication of the return time in Raleigh. Never had this issue with other companies, as the last day was until usually 5:00pm. Not sure I’ll rent again from Uhaul

Rating:

5.0

Excellent service and experience.

Rating:

5.0

Josh was an absolutely amazing person. Helped me through a very tough time on my move to town.

Rating:

5.0

Staff was great and well versed.

Rating:

5.0

Always a pleasure dealing with this location. Will use this location again.

Rating:

5.0

I would recommend a dedicated row for return parking. Some lines on the pavement would help.

Rating:

4.0

The computer system was down, which was not the fault of the staff. The vehicles should be filled up like rental cars are and returned full.

Rating:

5.0

Always professional and friendly. Great customer service. Always use this location.

Rating:

5.0

Everything went great. Staff has always been very professional, friendly and helpful. Highly recommend this location and will use it in the future.

Rating:

1.0

The trailer chain was broken and I had to fix it myself when the employee couldn’t figure it out

Rating:

5.0

The staff that picked up and dropped off the containers were excellent. I do wish I would have known, in advance, that the container pickup team (when I filled them) would not be able to pick up any blankets outside the containers. The blankets were left at my residence after the containers were picked up.

Rating:

5.0

Staff was very pleasant!

Rating:

5.0

The truck bed floor needed some mopping which the crew did and did a great job. The lady at the counter was very professional and polite. I would recommend her and this market street location to my friends and family.

Rating:

5.0

Everything went well from beginning to end.

Rating:

2.0

The location opened 7 minutes late (I had arrived at the 7am opening time). I was promised a small dolly but none was available. I was charged for a utility dolly but none was provided. There was a dirty spot in the van that should have been tidied up. When I returned the vehicle, there was a problem calculating the mileage that took awhile to fix. (Apparently the odometer reading in the system was wrong.) On the positive side, the equipment worked fine.

Rating:

5.0

Every one was friendly and very helpful.

Rating:

4.0

Nothing

Rating:

5.0

Very smooth

Rating:

5.0

Francie Edmundson is the most helpful employee I have ever had; Spanning back almost 40 years! She is a top notch employee and is a huge credit to Uhaul!!! I can't say enough good about her and her help in coming up with solutions to the problems I was having!!! Wonderful experience despite problems because of her!

Rating:

5.0

Brand new facility.

Rating:

4.0

Price was higher than other places but the rental went well.

Rating:

5.0

Very courteous and good equipment

Rating:

5.0

The woman who helped me was amazing and knowledgeable with wonderful communication tools. Her name was i believe Frankie? She was amazing

Rating:

5.0

Very helpful staff

Rating:

3.0

Have probably rented from U-Haul 50 times over the years. I called toll free number was quoted $138 for 15’ truck and during conversation was told I could rent it for $110 (has happened often, either because of some kind of promotion/special, or because I agree to drop truck off at a location other than my original destination.) went to pick the truck up ( Wilmington to Morehead City, N.C.) and was told $138 and that there was no record of $110 being discussed.). I was already there and needed the truck a few minutes later. Disappointing.

Rating:

5.0

It was our first time using U-Haul and we had a very good experience. Staff was polite and ver accommodating. We definitely recommend this site for pick-up as they also have a lot of trucks available.

Rating:

5.0

Excellent customer service! The manager and desk associate were kind and patient. I will return again.

Rating:

5.0

So convenient to do business with this UHaul location. Will recommend/use them again in the future.

Rating:

5.0

Professional everything

Rating:

1.0

Went to return after location closed for the day and there was no key drop box to be found even though the location was supposed to have one. so now i need to go back another day to do it

Rating:

5.0

Seamless drop off.

Rating:

5.0

Polite staff, provided a discount since my original requested location did not have the truck needed

Rating:

5.0

Frankie (the store manager) was an excellent employee—expeditious and helpful! She dropped what she was doing to help me drop off my trailer right away. Always an excellent experience at the Porter’s Neck U-Haul

Rating:

5.0

The staff at Porters Neck location went beyond normal help. They made sure we had a truck and helping the time to have it. Someone didn't return a truck so they gave us a different one to make sure we could do our move. Definitely will use again when needed afain.

Rating:

5.0

Frankie was great!

Rating:

2.0

Staff was rude seemed like they hated working there was just an unpleasant experience will drive further next time to not deal with the staff

Rating:

5.0

Everyone at this location was sooo friendly and helpful. I will rent from them every time I have a need. Great work!!

Rating:

3.0

the associate who handled getting my rental to me on the morning of Sat Feb 14 was rude and arrogant but otherwise the process was smooth

Rating:

3.0

The fuel gauge said tank was half full but in reality, it wasn't based on the mileage indicated above the fuel gauge. I did not need a larger truck-nice gesture and would have preferred a smaller truck. The truck vibrated a lot and since I was driving on an interstate, did not feel comfortable driving the truck. Radio did not work, for 2 + hrs, I listened to the vibrations of the truck body-odometer said 19K miles-felt like 119K!

Rating:

4.0

My containers were delivered on 2/6, that day I received an invoice for another month. Called the location who said someone would call me back. Never happened so I’ll need to follow up. Josie who delivered and picked up the boxes was outstanding. Very personable and professional. She should be in charge of the place we stored our boxes. So, I expect a call regarding the extra month storage fee

Rating:

5.0

Everything was easy to return.

Rating:

5.0

The customer service was exceptional.

Rating:

1.0

Having the utmost care for their trucks!!! Fixing whatever is needed to ensure the safety of the driver; enabling them to reach their destination in an orderly manner!!!

Rating:

5.0

I have always had good service from this location. There was something sticky on the cup holder but didn’t interfere with the function. The employee took care of it immediately after I told him about it.

Rating:

1.0

The guy operating the Uhaul in Porters Neck area of Wilmington in the morning of January 4th was awful. We have rented from this Uhaul numerous times with no issue at all, until this day. He first refused to rent to us after we drove over an hour to get there. He really needs some kind of customer service training. Simply awful experience and we will never rent from there again. Extremely disappointed.

Rating:

5.0

I was serviced by a gentleman named Erin. Despite the fact that he was understaffed due to vacation leave of other employees, Erin took me right in as per my scheduled appointment to install a trailer hitch on my 2026 Hyundai Santa Cruz. He simultaneously took care of my needs as well as other customers that entered the store. Again, this poor guy was understaffed due to scheduled employee PTO. Erin never complained once and took care of everything in a professional, pleasant and courteous manner. His installation was clean and neat. I couldn't recommend this location enough and this is solely because of Erin. Thank you again, Erin. Great job. Anthony P

Rating:

5.0

Great that Aaron was there to help me unhitch trailer on New Year's Day!

Rating:

5.0

Very nice staff and clean facility. Manager helped secure trailer and was very helpful.

Rating:

5.0

Nice facility upgrades and great customer service.

Rating:

3.0

Was not able to bring U-Haul truck to a different U-Haul location. It was 60 mile round trip to bring truck back to original rental shop.

Rating:

1.0

This place is horrible first we’re u lock it it’s held by one screw second they lie and treat u like nothing my gate did not work for 7 months strait and I complained and all they would say is we will take care of it and never did then to top it off even after all the negative crap they come and tell me that all of my stuff had to be out by the 17 of June with no care in the world as far as we’re my stuff would go now that they surprise u with a kick out and the excuse is we are destroying the storage units just a horrible experience I would never use uhaul again in my life

Rating:

1.0

Barely surrounded by a wire fence and we received less than 30 days notice to vacate because they decided to tear down the building. Absolute trash.

Rating:

1.0

The entire process of forcing all tenants to vacate on short notice was horribly handled. Staff provided no assistance whatsoever.

Rating:

3.0

Water in storage unit from rain. Was very difficult to get U-Haul truck in and out of area

Rating:

3.0

Very difficult to access storage units with a U-Haul truck

Rating:

5.0

The men working in the office went above and beyond to help me.

Rating:

4.0

Dennis was an excellent company representive.

Rating:

5.0

John is always very accommodating. Thank you, John, for all your help!

Rating:

2.0

Maybe I would recommend it. We had rain water get into the unit, which I reported. They said they would check it out. It appeared to come from under the wall of a neighboring unit. Later when we over a month later when we came to get our things again there was standing water. There was evidence that water had been there for a while. Black mold was evident up more than 2 two inches up any wooden pieces. Granted it was isolated to the back five 5 feet of the unit. We reported it and were told that we have take pictures and file a damage claim. Which do plan on filing. I thought that one of them would have come and looked at the water to see for themselves how it got in or where it came from in the first place.

Rating:

3.0

Storage facility was rundown,definitely needs to be updated

Rating:

5.0

The place was organized, however, I really appreciated Josh's kindness and patience to help me and not rush me. He gave me options. Immediately cleaned the space that was just vacated. I will recommend them and use again if necessary.

Rating:

1.0

I had to throw away every single item in my unit because it went moldy and was destroyed. It was below ground and I’m devastated.

Rating:

5.0

Jeff and his team are amazing. They went above and beyond for me in my time of need as a young professional. They are the epitome of customer service and I am blessed to have stumbled upon this specific U-Haul location.

Rating:

3.0

I took the storage unit because it was a U-Haul facility, and it offered the first month free. When I got there to unload my things it was unavailable so I did not get the month free and was in a time crunch and had to return the truck so I just basically had to except the storage unit.