Customer Reviews for U-Haul Moving & Storage of Porters Neck

325 reviews

7710 Market St   Wilmington, NC 28411

(910) 338-5171

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(910) 338-5171

7710 Market St
Wilmington, NC 28411

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you Josh. A sign saying where to park a returned truck would help. Kinda difficult making a left off of market street.

John B. 
Rating:
1.0

My boxes were picked up earlier than the pick up window so all my items were not in them and I had no locks on the boxes. My items got damp inside. I scheduled a time to get some things out of the boxes and when I arrived was informed they didn't know about it so I had to wait for my boxes to be “found”. I would not recommend this service to anyone.

James S. 
Rating:
4.0

Customer did not leave a comment.

GARRY S. 
Rating:
4.0

Dennis was an excellent company representive.

Max K.  |  First Impressions 
Rating:
5.0

This is the easiest most convenient process. I'm not sure why I didn't figure this out years ago.

kristen H. 
Rating:
4.0

Customer did not leave a comment.

Max K. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

John is always very accommodating. Thank you, John, for all your help!

Aleacia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Customer did not leave a comment.

Zion D. 
Rating:
4.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Nothing. They went out of their way to help us. 10 minutes to pick up trailer and 5 to unhook and check out. Would recommend them to anyone in the area. Very professional. Great experience.

George W. 
Rating:
3.0

Pick up was great but the individual when we returned the vehicle was rude and very unprofessional.

Kristina H. 
Rating:
5.0

Great new location, has a very complete inventory to choose from. Friendly professional team to help get you in and out. I have use this location 2 times in as many months. Recommend highly

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The local franchisee was great to work with. The call center did not share with the management at the location where my UBox was stored the information about when I needed to pick up my box. I arrived and learned that the location here in Wilmington had not known or been told I was needing my UBox. Coupled with the fact that my box had been moved from one location ten miles away to a separate facility and UHAUL did not bother to tell me! This was not good.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

Rodney l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
4.0

Customer did not leave a comment.

Danielle E. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
5.0

Customer did not leave a comment.

Beth G. 
Rating:
4.0

App to return the equipment was very helpful and easy to use.

Scott M. 
Rating:
2.0

Customer is lacking at this location for both pickup and return. Very little gas in the vehicle and the check engine light came on. That was the last time that I will ever rent from that location.

Rickie H. 
Rating:
4.0

Customer did not leave a comment.

Randolph P. 
Rating:
5.0

everything went really smooth and the manager really knew what he was doing. my time with uhaul was seemless.

Jeremy S. 
Rating:
2.0

When first made a reservation 4 weeks before our pickup date we never got a reservation, wasn't asked for credit card etc. Was told by general manager of this location no credit card needed. When I called to confirm our reservation we where not in the system at all. We where transfers to another person that made finally a reservation with card and text messages. Was quoted $94 one way plus taxes and fees which should have been around $120 or so total. W when we picked up the truck 26 footer I was told it was $162 . Different price in the end , not happy.

anglea B. 
Rating:
5.0

Customer did not leave a comment.

danette C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN K. 
Rating:
5.0

Nothing at this time

Stephen W. 
Rating:
3.0

Customer did not leave a comment.

Derek R. 
Rating:
3.0

There is no parking at this location for a daily rental. However, the staff was good for pick up. I never received an e-mail following check in with final charges. In addition, U-Haul changed the location of my pick-up, adding 20 miles to my trip. I passed two locations nearest my move area that both had the 26' moving truck available on their lot when I passed by.

Thomas C. 
Rating:
1.0

The Wilmington office had no idea I was coming so u box wasn't ready. They did get it ready quickly. The website was not kept up to date as far as payments made etc. The customer service rep didn't have right info either. I was told I owed money that wasn't true.

Ashley B. 
Rating:
3.0

Customer did not leave a comment.

Kenneth G. 
Rating:
2.0

Maybe I would recommend it. We had rain water get into the unit, which I reported. They said they would check it out. It appeared to come from under the wall of a neighboring unit. Later when we over a month later when we came to get our things again there was standing water. There was evidence that water had been there for a while. Black mold was evident up more than 2 two inches up any wooden pieces. Granted it was isolated to the back five 5 feet of the unit. We reported it and were told that we have take pictures and file a damage claim. Which do plan on filing. I thought that one of them would have come and looked at the water to see for themselves how it got in or where it came from in the first place.

jay w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
5.0

For in town use, it was very easy to rent and return. I'll be back.

Alan S. 
Rating:
1.0

The owner or manager of this particular Uhaul location seems very angry for some reason. I think if this person wants to run a happy and successful business they should leave their personal issues at home instead of bringing that baggage into work with them where it is being conveyed to the clientele.

Harry P. 
Rating:
5.0

Customer did not leave a comment.

Stacey M. 
Rating:
3.0

Storage facility was rundown,definitely needs to be updated

Joseph S.  |  Overall Experience 
Rating:
1.0

The man I dealt with at this location was the biggest jerk and the rudest and most condescending person I have ever met in my entire life. I am in customer service myself. I am a COO for a large cooperation and know how to speak to people with dignity and respect. This A-hole needs to be fired ASAP. I will be personally putting in a formal complaint. It was borderline abusive. And my boyfriend was with me so he can verify my statement. Absolutely horrific .

Glynna B. 
Rating:
5.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

It was nice to have a person there to get the rental .

Jeffrey T. 
Rating:
5.0

Great customer service!

Danuta E S. 
Rating:
1.0

I will never recommend ubox. I will also never use this service or company again. I used ubox last time I moved and things went great. This time it did not. Containers came a week late, totally inconvenient moving 1,000 miles away with three animals and kids. The only thing they refunded was my delivery fee. Uhaul didn't even finish the job so as far as I'm concerned they should refund at least half. I will be contacting the attorney general and BBB.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

rhonda B. 
Rating:
3.0

The manager on location was great and helpful in rectifying what went wrong, which was that the ubox was never delivered. (I called several times during and eventually after my delivery window, and each time was assured that the box was "on the way", until hours passed and eventually someone on the phone admitted that the driver delivering the uboxes had never set out that morning. So why was I told that the truck was "on the way"? I felt lied to.) The lack of delivery caused a lot of stress and concern because I was working on a tight timeline. The manager on location found a workable solution and I was glad to be refunded the delivery fee and only charged for self delivery.

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
4.0

After hours drop off procedure needs to be simplified

Daniel R. 
Rating:
3.0

Rented 5x8 trailer, when we got it back home to pack there was a padlock on the door, had to take it somewhere and get it cut off. Tried to call the pick up location office and no one answered. Trailer worked fine once we had access, no issues.

SUSAN Q. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
1.0

Truck was in very poor mechanical condition. Should be taken out of service and provided with shocks, brakes, ball joints on front, and other deferred maintenance. Was very hazardous driving the vehicle yet they sent it out with no concern or warning. This is the worst U- haul facility I have ever rented from. The truck was filthy in addition to being mechanically unsound. I would not go back to this business if they offered a vehicle to me for free.

Rudy A. 
Rating:
1.0

Customer did not leave a comment.

Denise S. 
Rating:
3.0

A bit dirty , not very helpful on the return .

george P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Nothing keep up the good work.

Ashlynn S. 
Rating:
2.0

Returned truck with required 1/4 tank of fuel. Received a charge for fuel and was told truck was returned on empty. Was later refunded after a photo of the ending mileage and fuel gauge was provided. Thank goodness I took a photo. Communication from the manager could have been better.

Francis K. 
Rating:
5.0

The place was organized, however, I really appreciated Josh's kindness and patience to help me and not rush me. He gave me options. Immediately cleaned the space that was just vacated. I will recommend them and use again if necessary.

Almira R.  |  First Impressions 
Rating:
2.0

The staff was helpful when truck was picked up, but at drop off the gentleman was rude seems like he was having a bad afternoon and did not want to deal with us. I have used most of all the uhual locations here in town due to my business, but this is one that I would never return to. The least friendly of all the locations we have worked with.

GISELA M. 
Rating:
1.0

Customer did not leave a comment.

Harry P. 
Rating:
1.0

I had to throw away every single item in my unit because it went moldy and was destroyed. It was below ground and I’m devastated.

Allison S.  |  Overall Experience 
Rating:
5.0

Not a thing all good

JERRY W. 
Rating:
3.0

The staff was excellent!

John L. 
Rating:
4.0

Customer did not leave a comment.

Steven Z. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

I was very satisified. The truck was clean and well maintained. The customer service was great. I will be returning here if I ever need a U Haul again!

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Ethan S. 
Rating:
5.0

The agent was very helpful.. blonde hair guy.

Scott T. 
Rating:
1.0

I have been trying to file a claim for damaged goods. Customer service keeps running me in circles. Still have not been contacted by people I was told would contact me. Have significant damage to multiple items.

Samantha S. 
Rating:
1.0

The odometer was rigged to reflect double the mileage I actually drove. This is fraudulent behavior and this location should be shut down immediately.

Lisa S. 
Rating:
1.0

The manager was rude and demeaning. His business practice was shoddy, fraudulent to the point of criminality. Specifically, this is the manager at 7710 Market Street, Wilmington, NC.

Timothy G. 
Rating:
1.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Convenient location. Friendly Professional and Qualified staff. Everyone went overboard to help get the rental out and returned.

Joseph W D. 
Rating:
2.0

When UHaul picks up your empty pods that have no locks, follow up to ensure that they don't charge you for “storing” them—which is what happened to us! UHaul didn't properly check in our pods!

Emilie M. 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
2.0

Could not find anyone when I arrived. After waiting a while to find out where they wanted the trailer left noone was around. I left the trailer where I thought it should go. When I was finally ready to leave someone finally asked if I needed something. I asked them about getting it checked in and they said I would receive a text but never did. I still dont know for sure that it was checked in.

Shawn B. 
Rating:
3.0

Customer did not leave a comment.

david H. 
Rating:
3.0

Equipment I had reserved, appliance dolly, was not available when I picked up my truck. This was an important piece of equipment that was reserved, that was not available. Truck had driving issues. I had it reserved for 2 days, to do multiple trips. After making first delivery, truck started having issues, and ‘check engine' light started flashing. Because of time of day, I could not return it for a replacement. Had to use friends trucks to finish rest of move, on time. Brought truck back the next day, still 18 hours early, and told the guy at the rental place, and he just said to park it, and he will check it out, and have a nice weekend.

Frank B. 
Rating:
3.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Smooth, quick, and easy

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

I tried to turn in the truck here originally and the employee told me I had to return it elsewhere, upon arriving to the other location the app would not let me return the vehicle there so I had to make a second trip back to drop it off

Sam C. 
Rating:
5.0

Customer did not leave a comment.

Holly T. 
Rating:
5.0

Customer did not leave a comment.

Dare J. 
Rating:
5.0

Very simple to rent and return the truck. Great customer service!!

Katharine H. 
Rating:
5.0

Everything was perfect and went very smoothly.

Jill S. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

george O. 
Rating:
2.0

Had several issues. The sign in the place said whatever you need, we will have. Ended up renting a 20' truck because they did not have a 15' truck at that location. Had asked for an extra 2 days on rental but that did not happen. The person that checked me out struggled to do that and was working alone with customers waiting.

JAMES S. 
Rating:
5.0

We had a great Service Experience.

Paulanne P. 
Rating:
3.0

Customer did not leave a comment.

Jade S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Did not receive my receipt via email. Would like to. Hunnicuttjeff@gmail.com

jeff H. 
Rating:
5.0

My return was very confusing. I returned after hours, and the instructions were very odd. First of all, the U-haul app could not determine my location. I was told to scan the bar code for my location, but did not know that it meant to scan my paperwork, not a bar code on the location itself. I left without really knowing whether I had done things properly.

David H. 
Rating:
5.0

Customer did not leave a comment.

rob S. 
Rating:
1.0

Have your personnel actually follow the rules of their location! Don't see people pull up before it's time for you to go, ignore them then immediately clock out, don't make eye contact, don't ask if they need help and peel out of the parking lot! RUDE!

Anthony B. 
Rating:
4.0

Upgrade the aging fleet, as the truck had 125,000+ miles, a window that leaked and both windows allowed wind noise as neither closed securely. I would have return the truck if I had to travel further that local!

Clayton K. 
Rating:
5.0

Really nothing.

charlie P. 
Rating:
5.0

See above comments

fontaine J. 
Rating:
5.0

Improve the U-Haul app with regards to "pickup location" displayed. I initiated Pickup procedure within app which advanced to screen with street address and link to map - used navigation to reach street address pictured only to discover I was in the wrong location. Worst of all, was then told by proprietor that this happens "all the time". I can appreciate that you can't have every piece of equipment or vehicle size available at every U-Haul location, but there's NO reason your app should provide the wrong address for equipment pickup.

Kevin W. 
Rating:
3.0

Reserved truck 2 miles from home, order moved to location 15 miles away. Ordered hand truck, no hand truck provided. Drop off - app said there is a key drop box - there is no drop box, has to leave in back of truck.

Benjamin B. 
Rating:
3.0

Before you leave with the truck MAKE SURE you check the gas level and take pictures of the truck. They tried to send me off with a 1/2 tank of gas but the recorded the truck had a full tank. However,check-in was fast and pleasant

Ken P. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
3.0

No customer parking for day rentals

John F. 
Rating:
5.0

not a thing-from reservation to drop off to phone and text communication to pick up I found your staff absolutely remarkable! Thanks you for your service :D

Sharon E. 
Rating:
5.0

Customer did not leave a comment.

Teri H. 
Rating:
4.0

Customer did not leave a comment.

Timothy E. 
Rating:
1.0

I reported when I returned the truck that it made a horrible screeching noise coming from the back of the motor under the dash. It screeched the entire 7 hours. Then the day we were to return the truck it would not go into reverse so it took about 20 minutes to get it to go into reverse and we finally got the truck returned. At that point told them about the screeching noise and the reverse issue. I was dumbfounded at the cost and I have used U-Haul several times for this exact same trip. It was 7 hours and it cost me around $700 hundred dollars. Which took every penny that I had. I will never use U-Haul again after this experience. I feel like I was totally ripped off. And then they had the nerve to charge me for $13 on gas.

Kimberly R. 
Rating:
5.0

Jeff and his team are amazing. They went above and beyond for me in my time of need as a young professional. They are the epitome of customer service and I am blessed to have stumbled upon this specific U-Haul location.

Marquise S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD R S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
3.0

I took the storage unit because it was a U-Haul facility, and it offered the first month free. When I got there to unload my things it was unavailable so I did not get the month free and was in a time crunch and had to return the truck so I just basically had to except the storage unit.

Laura N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE B.  |  Overall Experience 
Rating:
5.0

Excellent experience and super helpful staff. Everything was just perfect and we really appreciate the ease of everything especially after we were exhausted from moving! Thanks so much for being awesome!

Megan P.  |  First Impressions 
No reviews have been submitted for this location.

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