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ANN M.Customer Reviews for U-Haul Moving & Storage of Poway
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Toby, is a fantastic employee! His service and attention to detail is something that I have not experienced in a long time. You have earned a customer for life. Sincerely, Mark A. Lantz
MARK L.communication, phone calls, explanations, appointment making, all the behind the scenes. If I would have know that every time I call I had to wait 30+ mins I wouldn't have booked with uhaul.
CHRISTINA F.Everyone there knows I love the Georgia special
LARRY R.Jose Aguilar was the nicest, most helpful and kind person I've had the pleasure meeting. He was patient and very courteous, and made the whole process a breeze. I am so impressed with his service! Awesome, awesome!
IULIA R.The team was very helpful and courteous. The store was well stocked. Both check out and check in processes went quickly. More space in the front parking area would be helpful, especially when you have a larger personal truck that you need to park.
Dawn W.Came by to pick up a motorycle trailer Wednesday 4/7/ 21 at the Poway location. Employees were very professional, friendly, helpful. Thanks for your help!
JASON M.Jose, the owner was so friendly and helpful. I will use this Uhaul location again and recommend it to a friend for that alone. Good location and excellent experience.
Robin R.Everyone that works there did an amazing job. They were quick and had me on my way with my trailer.
NICOLE M.The manager was very nice and very personable and I was able to tell and show him the issues with the truck. He suggested that I contact the pickup location and uhaul to possibly get a additional discount.
MIA M.Provide parking at facility or rental vehicle drop-off and pick-up.
Neil E.Good enough!! ðŸ‘😎
KEVIN N.You were amazing!
Richard S.All staff extremely helpful. Thanks!
Jonathon J. | Overall ExperienceProfessional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.
Mario M. | Overall ExperienceSomebody screwed up. When I made my phone reservation I ask for a 5x9 RT. When I arrived it wasn't the right equipment , not my vehicle not my trailer (car tow) at all. Toby was very helpful and found something for me to use. Big thank you to Tody
LARRY R.My service advisor was awesome, he saw the trailer was no right and immediately gave the correct one that supported my needs Thanks again
MARTIN A.Muy bien precio lo recomiendo
Eduardo C.Toby is cool
LARRY R.N/A
FRANCINE W.Great dealership, prompt service. I will recommend your service to all of my friends. Thank you, Mark Lantz
Mark L.Fast and easy. Best prices!
JOSE G.Overall very good service and communication was excellent
JEFFREY R.Jose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn’t realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!
Alison C. | Overall ExperienceJose, Toby and everyone was professional, curious about very personable.
Elena O. | Overall ExperienceToby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Thanks!
Kenn D. | Overall ExperienceI asked to remove the fees because they tried to take the incorrect amount from the auto deduct.
JULIA S. | First ImpressionsEverything was great, the people,the truck just a pleasant trip. Thank you Mike Roach
MICHAEL R.Awesome service, friendly helpful staff.
Henry B.Toby helped us, he was very professional and friendly. Hang on to him
Christine W.The guys at this location were Awesome!! Saved me in a pinch and I'm so thankful!!
Kristie T.I cant think of anything and I am picky
WILLIAM F.Friendly and helpful staff.
Paul C.Add an employee, wait times are long, but service was very good
Whitlon J.It took a long time to check in but check out was streamlined.
BOB M. | Overall ExperienceSmall boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.
Lee S. | Overall ExperienceOverall great experience. Parking was tough. Very limited spots on site.
Mark P.Everything was excellent
JUAN R.I was there 1/16 in the afternoon. Staff was friendly and accommodating. Every business should wish they had such dedicated employees! Thank you!
Cicily S.The reason for the poor rating is not due to the location itself; however, due to the trailer I rented not being at the location it was supposed to be at. Uhaul is not backing up their guarantee and refunding me my money. My call with the representative is supposed to be listened to which will confirm the trailer was not at the correct location. If I don't receive a refund I will be leaving bad reviews based on my experience on Yelp, Facebook and BBB (Better Business Bureau). It's only $50 which is not much; however, its the principle and the fact that Uhaul is not standing behind their guarantee
James B.Everything was perfect.
Shelby F.Todo muy bien
Guillermo M. | First ImpressionsCustomer service is great!
Marie N.1st had a reservation an hour later called me to change pick up location due to not having a trailer available 2nd time in a row this happened so I rented a 26 ft truck instead brought back and was accused of scratches at top told employee I had insurance if he wanted to make a big deal about it even though I didn't do the damage ...he looks at insurance and says it doesn't cover the top of truck only the bottom.....wasted 30 mins of my time
RICHARD C.Rachel and Jose were extremely helpful through my entire moving process! Words can’t express how appreciative I am for their help!
Shaarayah B. | Overall ExperienceEasy return. Friendly staff
John T.Great team
STEPHEN S.They had a lot of trouble with the computer so it took a long time to get the storage unit and we still didn't have verification or a real receipt that shows the credit of one month free. They were trying but it would have been good to have at least one person who knew the computer system well.
Robert M.Be honest makesure to check the gasoline carefully i put some gas the way i get the truck but still you charge me for gas
LEO M.Excellent customer service from the person that took care of me
Jay G.The trailer was old, lights did not work properly and seemed to be out of alignment as the trailer swayed both loaded and unloaded.
walter S.We would like to give DoubleDoor Movers and Cody a high rating for their excellent communication and their two stellar movers, Gene and Terry. With only 24 hours notice Cody responded to my request and the movers arrived early at our home ready to work. Gene and Terry moved our piano and granite table with care and precision. Plus boatloads of boxes and other items to two different locations. Five Stars - highly recommended. From Karen and Quentin
Karen A.The air leakage noise at rear of passenger door was persistent and loud, making conversation and listening to radio difficult.
Thomas F.The truck I rented wasn't available, so I was switched to a different truck for a shorter time because it was the only thing available.
Elliot S.Great job in poway!
John H.Rachel and team were fantastic
MARK M.Excellent customer service.
AMBER B.Rachel made my experience a memorable one (:
SAMMY B.Rachel at the counter was so helpful!!
Paula W.We rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.
JAMES H. | Overall ExperienceJose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,
George C. | Overall Experiencekeep up the good work.
Kim M. | Overall ExperienceVery reasonable prices!
Janice O. | Overall ExperienceThank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.
carl b. | Overall ExperienceJust what I expected and beyond in great service even when they were VERY busy.
MAREL S. | First ImpressionsOnly problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.
Anthony M. | Online Move InThe key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things
Rachel A. | First ImpressionsHaving a u-Haul company in the neighborhood is very convenience.
DIANA A. | First ImpressionsRefunded extra charges. What if I had not noticed???
Ronald G. | Overall ExperienceDuring this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!
Tyler B. | Overall ExperienceStaff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.
John G. | Overall ExperienceOnly recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it’s a tiny parking lot with ?2 handicap spots and 2 regular car parking spot
alvida p. | Overall Experiencethanks for the service ,I GONE HAPPY.
Martha M. | Overall ExperienceThank you all for a good experience.
elizabeth n. | Overall ExperienceI have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.
brenda w. | Overall ExperienceVery nice place to store my belongings until I finished moving into my new place.
Matthew K. | Overall ExperienceJose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.
DANIELLE P. | Overall ExperienceVery convenient
SCOTT A. | Overall ExperienceGreat customer service
Annette H. | Overall ExperienceWe always have a great experience at this location!
Taylor B. | Overall ExperienceVery good customer service and respectful.
Israel A. | First ImpressionsGreat experience from beginning to end! Thank you
Cathi T. | Overall ExperienceThe management team was very helpful in assisting me with my needs. Thank you!
Diana K. | Overall ExperienceThese guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working
Bret W. | Overall ExperienceManager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.
JAMES S. | Overall ExperienceEverything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.
Brooks B. | First ImpressionsDesiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again
Jessica J. | Overall ExperienceGreat customer service, super easy process start to finish. Will definitely recommend
Chevelle B. | Overall Experienceservice and experience was good
chuck k. | Overall ExperienceWe are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.
Michael o. | First ImpressionsLucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!
DANIELLE P. | First ImpressionsEasy peasy
Kiere E. | First ImpressionsConverted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.
Tisha M. | Overall ExperienceThey went above and beyond to help me get the right storage space.
Anthony V. | First ImpressionsGreat service!
Drake A. | First ImpressionsVery friendly and helpful.
Kim M. | First ImpressionsExcellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.
John M. | Overall ExperienceDesiree was incredible! Thank you for all you do
Heather D. | Overall ExperienceWe love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Thank you
Taylor B. | Overall ExperienceFrom being to end this was a very professional service. Would highly recommend your company.
dawn b. | Overall ExperienceThe Manager, Jose, is excellent. He's always been helpful and professional.
Christian G. | Overall ExperienceDesiree and the other workers were so kind and helpful.
Matthew A. | Overall ExperienceThank you for an awesome job!
Heather D. | First ImpressionsMy storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't
MARY L. | Overall ExperienceOnly down side is the minimal parking
Alex V. | Overall ExperienceGreat place!
LORI W. | Overall ExperienceStaff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!
Angie G. | Overall ExperienceJose & his staff are easy to work with Excellent service!!!
CARLOS C. | Overall ExperienceGodd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.
David H. | Overall Experience:)
christy e. | Overall ExperienceEveryone was very helpful!
Kathleen T. | Overall ExperienceThank you
Symea S. | Overall ExperienceThe third party mover was sub-par but everything else was fine.
Ramon V. | Overall ExperienceJuan was very helpful
Guy I. | Overall ExperienceJose was very helpful we appreciated his professionalism.
Guy I. | ReservationVery good Will use it again soon.
margarita v. | ReservationGreat facility. Staff very, very helpful!
PATRICIA M. | Overall ExperienceJose is great.
tino s. | Overall ExperienceSo helpful, so kind, so knowledgeable
lisa h. | ReservationJose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.
David T. | Overall ExperienceThank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!
Sun H. | Overall ExperienceAlways friendly and helpful staff.
GORDON J. | Overall Experiencenone
jack r. | Overall ExperienceThank you guys
Joe C. | Overall ExperienceGood service :)
david d. | Overall Experience