Customer Reviews for U-Haul Moving & Storage of Poway

Rating:

3.0

I thought the trailer was clean as there was no debris in the trailer, but the exterior metal was covered in oil or grease and got me totally dirty. When I returned the trailer (a day early), I asked the rental agent about the dirty trailer. He told me it was engine oil from a previous renter… so they knew about the problem but chose to do nothing about it? Sucks for me to have engine oil all over my clothes from using the trailer.

Rating:

5.0

Continue to view your (staff) actions/customer support from the eyes of the customer. This was a good experience with U-Haul.

Rating:

5.0

Good service.

Rating:

5.0

The cguy, I forgot his name was great as always. I think he's the owner.

Rating:

1.0

It took over two hours to pick up the trailer. The kid asked me if I could load my car into the trailer myself. When I said I wanted help he had to call a guy up from the back to help who was obviously upset about it. They were arguing over the phone while I was standing there. Once it was all said and done they didn't even check my trailer lights. Just sent me on my way.

Rating:

1.0

The brakes failed on the truck. We were charged fo a rental truck at the return home, without carrying our load. This is bulkshit . Endangered our lives, did accomplish the objective, still charged. We should sue you. We are looking at Penske for our next rents. We use around 20 per year, and are tested like this. Not even I I'm sorry for giving you a truck with bad brakes.

Rating:

5.0

Everything work as expected! I can only recommend.

Rating:

5.0

Everyone was cool ,checkout went smooth checked the gas cage like I was told it seemed to be on half full.I drove it two miles to my house and it moved off the half.We drove a total of 5 miles and your company wanted to charge me $10.50 for gas.Number one gas is $5.00 a gallon and 10.50 Is overkill for 5 miles.Because I complained she took off the gas charge but still charged me for $1.39 a mile for ten miles.I guess this is how u guys do business.Not very customer friendly.Regatds Richard Sloane

Rating:

5.0

The GM, Toby was amazing and so helpful. After having a horrible experience with the truck rental itself, poway storage really helped us out. Can’t thank you guys enough. The truck rental in Scottsdale Arizona can learn a thing or two from the Poway location. Like night and say

Rating:

5.0

Excellent service and equipment for a fair price as alaways! Toby is a huge asset to this location, he is doing an amazing job!

Rating:

5.0

Thanks to Toby for all the help with my needs for storage and truck rental during this past 30 days. A great experience.

Rating:

5.0

Great customer service

Rating:

5.0

Your employee Tobey was awesome!! He corrected an error from someone else in your company. My reservation was screwed up and Tobey in Poway straightened it all out. He was extremely polite and was awesome to deal with. I haven't had better customer service, great employee! Thanks Tobey!

Rating:

5.0

The service was amazing. Toby was very friendly and when I didn't have a certain adapter to fit the electric he lend me his! He could have tried to sell me one.. that's a dollar profit lost today but a new customer for life gained!

Rating:

1.0

The gas was filled to the level when the truck was rented -I put a gas about $25 after drive 50 miles. The staff did not check the gas level with me and told that it was done as the key was returned. I found that there was about $10 charged on the bill from email invoice.

Rating:

5.0

The manager was outstanding! Very helpful and patient with me cause I haven't rented anything in a very long time. Appreciated it.

Rating:

5.0

Everything was smooth. No suggestions. Trailer had relatively new tires which was important for this 1,000 mile trip. Thanks!

Rating:

5.0

Great

Rating:

3.0

Returned the truck within the 4 days but we were charged for 5 days. Then it took 45 minutes on the phone to finally get help to get our refund for the overcharge. Huge inconvenience.

Rating:

5.0

Would be nice if to have a portable ramp for rental for the trucks that don't have them

Rating:

5.0

The general manager was very helpful and patient with all my questions. He helped figure out a solution.

Rating:

5.0

I got charged two days for rental consecutive it happened twice so both times including the drop off day I waited until 6 pm because it is upsetting that the workers could not tell me how much he was charging he said when we are done it will email you a receipt with total! If he told me he was going to charge two more days I would have brought it back the next morning as it was not in use! Hopefully uhaul will find a honest solution to being upfront with the way the computer operates!

Rating:

5.0

Toby did a terrific job helping me over the phone, when I arrived, and when I returned the truck. Great job Toby!!

Rating:

5.0

Great experience for pickup and drop off. Friendly and efficient service. Thank you all

Rating:

2.0

I ordered a van and it was canceled last minute then I was offered a 15 ft truck that had it's check engine lights on and low fuel. I had to go to different location that was way further and was not compensated for the fuel cost for the difference in distance.

Rating:

5.0

Employees were friendly and super helpful at Poway Uhaul. I will be back!

Rating:

5.0

Great experience through the website and in person. Quick and easy. Will use U-Haul again.

Rating:

5.0

Special thanks to Tody at Poway store for helping with my own vehicle's left turn light drive circuit fuse failure. And finally replaced the 10feet U-Haul truck quickly, so the move was smooth! Very nice and professional staff, great!

Rating:

5.0

The staff was awesome!!

Rating:

5.0

I am very pleased with my experience with UHaul over the past 24 months. From longterm storage to attaching a permanent trailer hitch for my bike rack to renting the cargo vans or a pickup truck for a few hours. Everyone has been very helpful and the costs have been very reasonable.

Rating:

5.0

In my mind this facility is without a doubt the best. Especially with nothing but friendly, courteous and caring employees, who greet you with the utmost respect. Again this is the best facility in San Diego.

Rating:

5.0

The staff was great polite friendly and very helpful. The Poway facility is clean and well run.

Rating:

5.0

I was greeted immediately at both pick up and return. The staff was pleasant, knowledgeable, and quick, and the paperwork is much better than the last time I rented from U-Haul.

Rating:

5.0

Owner is a great guy and extremely helpful!

Rating:

5.0

Great service and value!

Rating:

5.0

Great location and great customer service/employees!

Rating:

5.0

Don't changing anything

Rating:

5.0

Absolutely flawless - Poway's location is fantastic.

Rating:

5.0

Professional management well displayed😊

Rating:

5.0

The greatest there ever was and will be. Don't go changin...

Rating:

4.0

We tried a location on pomerado road first and endured increasingly unprofessional and disrespectful treatment by the old man (watching porn at the desk, visible in the reflection behind him) who copied an ID and ran a credit card just before a heated phone conversation in arabic interrupted what appeared to be a completed transaction. Upon hanging up the phone, rather than handing keys or receipts, he barked with escalating volume and hostility that he won't rent to the man with whom he'd just gone through the motions of renting to, adding that he won't rent to his family or friends either, then additional shouted decrees that were unintelligible because everyone had fled from the lobby by that point. The older poway uhaul location was our next stop. The staff there immediately addressed and assisted us in the utmost courteous and efficient manner. I happily bought every upsell he offered, and cannot express the glaring dichotomy of customer experiences between the poway road and pomerado road locations. Had I not gone to poway road location after the pomerado one, I likely never would have used uhaul ever again, thus I'm happy home depot was out of cargo vans in the area leading me to find out that uhaul as a whole hasn't slipped into a rotten experience company, and it was just a belligerent thug misrepresenting the company's standards while souring and scaring customers away from the location on pomerado road. The parking situations at both locations should be evaluated for possible improvements, though.

Rating:

4.0

Really great, friendly customer service!

Rating:

5.0

Very easy to book online, and pre-checkin. Very expedient, courteous and professional. Beautiful new pickup truck rental. I highly recommend!

Rating:

3.0

Overall the customer service was excellent. Receiving a truck with mechanical issues and 1/4 tank sucked! It was a HORRIBLY rough ride, the transmission was wrecked. Driving over 600 miles, fully loaded was the most dangerous experience I've ever had with a U-Haul rental. Upon return, Bryce in the Redding location was kind and allowed me to return there vs Red Bluff where I was originally scheduled. He drove the truck 10 feet and absolutely agreed something was wrong with the truck. It should NOT have been rentable in the fleet.

Rating:

5.0

Awesome service

Rating:

5.0

Helpful staff

Rating:

5.0

Always Convenient, Always Easy and Always quick. These guys aren't lazy. You want in and out and quick, come see them.

Rating:

5.0

Rear of trailer light for license plate broken.

Rating:

1.0

Was rude I always rent trucks at uhaul but I think I might start looking somewhere else

Rating:

5.0

Smooth and timely services

Rating:

5.0

Professional staff

Rating:

4.0

Parking is a challenge but everything else is great. The staff is courteous and friendly.

Rating:

1.0

I was told that my U-boxes would be delivered to the Poway location and that they boxes would be moved inside their "gates" and when I called to follow up on another issue, I find that they are at another address and that the U-boxes would have to be picked up from there. This is a nightmare! No clear communication. Can't get on the website. Transferred on the phone multiple times. A MESS! Can't figure out why my U-boxes can't be delivered where I want them in the first place!!

Rating:

3.0

When I made the reservations I Was reassured bueno staff member that the unit with the best location would be mine on Saturday when I came to move in. However, a different staff member told me that unit was already reserved. I was very disappointed. The unit I ended up getting had broken tile inside and a pipe in the back.

Rating:

4.0

It was clean and well maintained. The only concern I had and it is a small one is that the area my unit was in felt much warmer than the first area you walked into in the storage complex. I chose the climate controlled storage as I was storing antique dolls and some photographs and VHS tapes. I don't think anything was affected but I have not yet unpacked it all. Overall it was a great experience for my first time ever having to use a storage facility. Thank you

Rating:

3.0

Many problems and headaches using auto pay system which led to many confrontational communications

Rating:

5.0

The U-Haul facility on Poway Road is very clean and the staff is very friendly and courteous. There is one person that I would like to recognize and that is Toby he has excellent customer service and always greets people with a smile he is always there when you need him or have questions, and always works in a timely manner so the customer can get on their way. In all I would recommend this facility 100%

Rating:

5.0

We were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.

Rating:

5.0

Due to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100% would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! Thanks!

Rating:

5.0

I think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?

Rating:

4.0

You have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you

Rating:

5.0

Thank you for the convenience and ease.

Rating:

2.0

People at desk weren’t helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly “Jesus Christ does everyone have to come at the same time.” Girl that helped in the AM wasn’t too friendly and appeared sick…stuffy and coughing. Other locations are better.

Rating:

5.0

Friendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly

Rating:

5.0

Thanks for your service

Rating:

5.0

Thank you for all of the years of use.

Rating:

4.0

This location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.

Rating:

5.0

Both Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.

Rating:

5.0

The transfer to a different storage was efficient and fast. Awesome staff.

Rating:

5.0

I appreciate all of the help from the staff. Thank you.

Rating:

3.0

Understaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.

Rating:

5.0

Jose Aguilar was awesome … always went the extra mile

Rating:

1.0

I called for three days and nobody would answer my call so I finally drove to Poway to check on my storage unit. On my moving out day Everything appeared to be fine except when my daughter found mouse droppings on my plastic tubs and on the floor of the unit. How long did this mouse live there before someone put a mouse trap in the unit? The worse thing is that the dead mouse is in one of my boxes! I took a picture of it if you need proof. I called the health department on my experience with your storage unit. It was documented. Since you have so many units why aren’t the mouse traps or mouse poison checked on a regular basis? I have rented units for years and this has NEVER happened before. I have to throw out some items because I don’t know how long the mouse lived in my unit. The unit should be prorated for July and I should receive a refund for the days that I did not use it. I am just glad I moved out my things when I did. I am very disappointed with the experience that your establishment provided and I will pass on my experience to others.

Rating:

1.0

I made an online reservation for a 7x20x6 Vanbody, but when I arrived to the storage facility, the manager said that he could not find my reservation in the system. He showed me a much smaller 7x14 unit and said that was all he had or I could try searching for a self-storage facility in the area. I drove all the way from Maryland only to be told “good luck”. In the end, the manager was able to rent me a 7x26 storage unit only because a reservation was canceled at the last minute. I had the whole move and storage planned weeks in advance and am frustrated with the nonchalant response of the manager. I also want to know why my reservation did not show up in the system even though I received an email confirmation.

Rating:

4.0

I love the facility however the parking is very minimal. I went at night so had no issue but I can’t imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There’s cameras for security so I don’t see why not

Rating:

5.0

wish there was more parking available!

Rating:

5.0

Jose was amazing. What a dedicated Superstar he is. He is very proud of his stock ownership in the U Haul corporation. Keep giving him more responsibility

Rating:

2.0

The location while good off of POWAY, but the parking is difficult because the location is very busy. The overall feel of the storage area is dirty/ old. The staff for the most part were friendly but not consistently so.

Rating:

5.0

Needed my books and as a result moved the boxes out of U-Haul storage, otherwise would stay as a client. If I need the storage, will return. Mr. Toby Anders is an EXCELLENT and professional and polite Manager and for sure a GREAT asset for U-Haul office in Poway. Thus, would suggest to reward and award Mr. Toby Anders. All the best to Mr. Toby Anders and thank you U-Haul for serving the society.

Rating:

5.0

So far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems

Rating:

5.0

All staff extremely helpful. Thanks!

Rating:

5.0

Professional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.

Rating:

5.0

Jose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn’t realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!

Rating:

5.0

Jose, Toby and everyone was professional, curious about very personable.

Rating:

5.0

Toby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Thanks!

Rating:

5.0

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

Rating:

3.0

It took a long time to check in but check out was streamlined.

Rating:

5.0

Small boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.

Rating:

5.0

Todo muy bien

Rating:

5.0

Rachel and Jose were extremely helpful through my entire moving process! Words can’t express how appreciative I am for their help!

Rating:

5.0

We rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.

Rating:

5.0

Jose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,

Rating:

5.0

keep up the good work.

Rating:

5.0

Very reasonable prices!

Rating:

5.0

Thank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.

Rating:

5.0

Just what I expected and beyond in great service even when they were VERY busy.

Rating:

4.0

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Rating:

1.0

The key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things

Rating: