Customer Reviews for U-Haul Moving & Storage of Poway

First time renting using the app. Everything was very smooth.

Well done, pleasant staff

The vehicle that was given to me smelled like urine. I could barely keep myself from vomiting. I was given the vehicle and the staff knew it smelled.

Truck drove like a ton of bricks, nothing against the company, just saying. The seat covers got a little annoying but not too bad for day use. The employees at this location are fantastic

This location is quite busy on Saturday. A lot of waiting. Also, they messed up on my insurance coverage But it was only a few dollars.

Your data base Needs to be upgraded it is alittle old we couldn’t get it to work when we tried to drop off the truck after hours while Following the directions of your database the system Would not let us complete the transaction so that we could drop off the car with paperwork and the keysi The other thing was the credit card scanner didn’t work and so we had to redo it manually. That sucked. Other than that everything was simply marvelous

Jose is the most professional, courteous, and down to earth man I have ever encountered in business. My move situation was traumatic to say the least and he went above and beyond to help me, even allowing me to park my car and return to get it the next day. I would highly recommend this location to anyone and everyone!

The phone reservation process was quick and friendly and the pickup and drop off was quick and professional as well

Very good and quick service.

Cargo trailer was a good value. Inside was clean. Outside needed a wash. Employee indicated that trailers are washed on a schedule. A clean trailer on the road is good advertising.

These guys are great! They get you in and out in minutes so you can get your move on.

Why is the front counter employee stating he needs a picture of my California driver s license (front and back)? He was using his personal cell phone to take the picture. Is this the practice u-haul instructs their employees to use when processing rental equipment?

Thank you all for a good experience.

General manager, Jose has great customer service. Thank you so much

Your processes are working well! Keep up the good work!

The truck was fine, but returning the truck after hours was sub-par. First, not being professionals, we underestimated a bit on our time to unload. We called to let them know we would be an hour late. This is after hours, you can't use the truck, it makes no difference to you; yet, we were charged an extra $20 for an extra day. Second, where to scan was not clear, the scanner didn't work, the photo wasn't acccepted. the Live locator person was very gracious, though. So, I gave an average score: high scores for the truck , low scores for extra charges that were unnecessary and so much difficulty in the return.

Jose was the best. Took excellent care of me !

The employees here went ABOVE AND BEYOND. In everything they do, they are efficient and incredibly friendly.

Very easy process! Everyone from check out and check in was friendly and pleasant to work with.

The best overall value!

Service was great and truck was great! While returning the truck, the manager was out and was also making sure everything ran smoothly! He was very nice and wanted to make sure service was good and everything was done quickly and easily.

The truck i recieved was covered in red clay/gravel type mud and it took me over an hour to personally clean it off and another 40 minutes to hose the clay/mud out of my driveway. Also there was major problems with my credit card being carded on random days for unnone charges that i am still today trying to sort out with you guys and i just recieved an email again today informing me i was issued a late fee on charges that i shouldnt even owe. I own a business and would never handle my accounts/clients in such a negligent way. Im completly shocked and ive spent more time dealing with this than i ever should have and it has cost me alot more money than i spent to rent the truck.

Niothing! Jose the manager was very nice friendly and knowledgeable. The two guys that installed the ball and hitch were very patient and explaineld

Steve got us all set up and was very friendly and helpful.

Keep the staff that worked on 12/30/19! They were great. Such an improvement since October. Thank you!

A quick and painless return. We informed them of the gas hold issue.

The employee was very helpful and considerate. The service was perfect.

Super friendly staff and an easy process

Don’t charge so much for gas when returned not full.

Best service and experience!

Friendly, curteous staff. All went as planned except the bag of furture pads and the moving dolly in the back took up room that I needed. I didn't ask for them or want them in the truck I rented.

Best experience all across the board. No complaints!

nothing. it was perfect.

Educate your staff so that issues and tasks can be handled quickly. Also, I was essentially lied to about the size of the door opening on a trailer rental order there and when I returned the unused rental the same day as a result, I was promised a full refund. I later found out that I was being lied to and the refund was never issued.

I have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.

Check-In

I have to say, the process, ease of pick up and drop off was outstanding. Excellent job Jose.

Great service with friendly knowledgeable associates!

called after hours made reservation was told the vehicle was not available at my closest uhaul they made a reservation for another store for 1215 called day of to see if truck available earlier was told my truck was rented out or not available till 2pm - too late for my commitments had to go to a further store and pay extra mileage not to mention extra time to try to find another store

Van was cleaned as I waited.The reservation was limited to 6 hours although I was charged for 24 hours. No longer a fan of your company . I will tell others not to rent for UHAL

Perfect one-way move. Very friendly and helpful staff at both ends of the trip. I would strongly recommend U-Haul.

Ken was great - really appreciated his professional service

Great staff very friendly and professional.

The experience was positive and I highly recommend this location!

In the in person rep was awesome. I believe her name was Denita or something like that. The app rep, Samantha, was awful!

Good service

Toby gave really good service

Very nice place to store my belongings until I finished moving into my new place.

Jose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.

Very convenient

Great customer service

We always have a great experience at this location!

Very good customer service and respectful.

Great experience from beginning to end! Thank you

The management team was very helpful in assisting me with my needs. Thank you!

These guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working

Manager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.

Everything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.

Desiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again

Great customer service, super easy process start to finish. Will definitely recommend

service and experience was good

We are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.

Lucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!

Easy peasy

Converted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.

They went above and beyond to help me get the right storage space.

Great service!

Very friendly and helpful.

Excellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.

Desiree was incredible! Thank you for all you do

We love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Thank you

From being to end this was a very professional service. Would highly recommend your company.

The Manager, Jose, is excellent. He's always been helpful and professional.

Desiree and the other workers were so kind and helpful.

Thank you for an awesome job!

My storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't

Only down side is the minimal parking

Great place!

Staff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!

Jose & his staff are easy to work with Excellent service!!!

Godd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.

:)

Everyone was very helpful!

Thank you

The third party mover was sub-par but everything else was fine.

Juan was very helpful

Jose was very helpful we appreciated his professionalism.

Very good Will use it again soon.

Great facility. Staff very, very helpful!

Jose is great.

So helpful, so kind, so knowledgeable

Jose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.

Thank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!

Always friendly and helpful staff.

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Thank you guys

Good service :)