Customer Reviews for U-Haul Moving & Storage of Poway

4340 reviews

13210 Poway Rd   Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

(858) 486-3660

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(858) 486-3660

13210 Poway Rd
Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ANN M. 
Rating:
5.0

Toby, is a fantastic employee! His service and attention to detail is something that I have not experienced in a long time. You have earned a customer for life. Sincerely, Mark A. Lantz

MARK L. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Hilary R. 
Rating:
5.0

Customer did not leave a comment.

Bryon W. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
4.0

communication, phone calls, explanations, appointment making, all the behind the scenes. If I would have know that every time I call I had to wait 30+ mins I wouldn't have booked with uhaul.

CHRISTINA F. 
Rating:
5.0

Everyone there knows I love the Georgia special

LARRY R. 
Rating:
5.0

Jose Aguilar was the nicest, most helpful and kind person I've had the pleasure meeting. He was patient and very courteous, and made the whole process a breeze. I am so impressed with his service! Awesome, awesome!

IULIA R. 
Rating:
5.0

The team was very helpful and courteous. The store was well stocked. Both check out and check in processes went quickly. More space in the front parking area would be helpful, especially when you have a larger personal truck that you need to park.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A. 
Rating:
5.0

Customer did not leave a comment.

WILLARD M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany A. 
Rating:
5.0

Came by to pick up a motorycle trailer Wednesday 4/7/ 21 at the Poway location. Employees were very professional, friendly, helpful. Thanks for your help!

JASON M. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Jose, the owner was so friendly and helpful. I will use this Uhaul location again and recommend it to a friend for that alone. Good location and excellent experience.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

Evelyn H. 
Rating:
5.0

Customer did not leave a comment.

Stephen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Everyone that works there did an amazing job. They were quick and had me on my way with my trailer.

NICOLE M. 
Rating:
5.0

The manager was very nice and very personable and I was able to tell and show him the issues with the truck. He suggested that I contact the pickup location and uhaul to possibly get a additional discount.

MIA M. 
Rating:
5.0

Provide parking at facility or rental vehicle drop-off and pick-up.

Neil E. 
Rating:
5.0

Good enough!! 👍😎

KEVIN N. 
Rating:
5.0

You were amazing!

Richard S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

BIENCLARO L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

All staff extremely helpful. Thanks!

Jonathon J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JO H. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Professional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.

Mario M.  |  Overall Experience 
Rating:
2.0

Somebody screwed up. When I made my phone reservation I ask for a 5x9 RT. When I arrived it wasn't the right equipment , not my vehicle not my trailer (car tow) at all. Toby was very helpful and found something for me to use. Big thank you to Tody

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

Soheil R. 
Rating:
5.0

My service advisor was awesome, he saw the trailer was no right and immediately gave the correct one that supported my needs Thanks again

MARTIN A. 
Rating:
5.0

Muy bien precio lo recomiendo

Eduardo C. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Toby is cool

LARRY R. 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
5.0

N/A

FRANCINE W. 
Rating:
5.0

Great dealership, prompt service. I will recommend your service to all of my friends. Thank you, Mark Lantz

Mark L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
4.0

Customer did not leave a comment.

ALAN P. 
Rating:
5.0

Fast and easy. Best prices!

JOSE G. 
Rating:
5.0

Overall very good service and communication was excellent

JEFFREY R. 
Rating:
5.0

Jose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn’t realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!

Alison C.  |  Overall Experience 
Rating:
5.0

Jose, Toby and everyone was professional, curious about very personable.

Elena O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY R. 
Rating:
5.0

Customer did not leave a comment.

daniel W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Toby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Thanks!

Kenn D.  |  Overall Experience 
Rating:
5.0

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

JULIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Philamerii B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
4.0

Everything was great, the people,the truck just a pleasant trip. Thank you Mike Roach

MICHAEL R. 
Rating:
5.0

Awesome service, friendly helpful staff.

Henry B. 
Rating:
5.0

Toby helped us, he was very professional and friendly. Hang on to him

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Deniz T. 
Rating:
5.0

The guys at this location were Awesome!! Saved me in a pinch and I'm so thankful!!

Kristie T. 
Rating:
4.0

Customer did not leave a comment.

Jeson H. 
Rating:
4.0

Customer did not leave a comment.

thieu H. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH C. 
Rating:
5.0

I cant think of anything and I am picky

WILLIAM F. 
Rating:
5.0

Friendly and helpful staff.

Paul C. 
Rating:
4.0

Add an employee, wait times are long, but service was very good

Whitlon J. 
Rating:
3.0

It took a long time to check in but check out was streamlined.

BOB M.  |  Overall Experience 
Rating:
5.0

Small boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.

Lee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

Customer did not leave a comment.

Rita C. 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Overall great experience. Parking was tough. Very limited spots on site.

Mark P. 
Rating:
5.0

Everything was excellent

JUAN R. 
Rating:
5.0

I was there 1/16 in the afternoon. Staff was friendly and accommodating. Every business should wish they had such dedicated employees! Thank you!

Cicily S. 
Rating:
1.0

The reason for the poor rating is not due to the location itself; however, due to the trailer I rented not being at the location it was supposed to be at. Uhaul is not backing up their guarantee and refunding me my money. My call with the representative is supposed to be listened to which will confirm the trailer was not at the correct location. If I don't receive a refund I will be leaving bad reviews based on my experience on Yelp, Facebook and BBB (Better Business Bureau). It's only $50 which is not much; however, its the principle and the fact that Uhaul is not standing behind their guarantee

James B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

REMI L. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Everything was perfect.

Shelby F. 
Rating:
5.0

Todo muy bien

Guillermo M.  |  First Impressions 
Rating:
5.0

Customer service is great!

Marie N. 
Rating:
2.0

1st had a reservation an hour later called me to change pick up location due to not having a trailer available 2nd time in a row this happened so I rented a 26 ft truck instead brought back and was accused of scratches at top told employee I had insurance if he wanted to make a big deal about it even though I didn't do the damage ...he looks at insurance and says it doesn't cover the top of truck only the bottom.....wasted 30 mins of my time

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

Rachel and Jose were extremely helpful through my entire moving process! Words can’t express how appreciative I am for their help!

Shaarayah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Easy return. Friendly staff

John T. 
Rating:
5.0

Great team

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

rachel R. 
Rating:
1.0

They had a lot of trouble with the computer so it took a long time to get the storage unit and we still didn't have verification or a real receipt that shows the credit of one month free. They were trying but it would have been good to have at least one person who knew the computer system well.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

Be honest makesure to check the gasoline carefully i put some gas the way i get the truck but still you charge me for gas

LEO M. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Excellent customer service from the person that took care of me

Jay G. 
Rating:
4.0

The trailer was old, lights did not work properly and seemed to be out of alignment as the trailer swayed both loaded and unloaded.

walter S. 
Rating:
5.0

We would like to give DoubleDoor Movers and Cody a high rating for their excellent communication and their two stellar movers, Gene and Terry. With only 24 hours notice Cody responded to my request and the movers arrived early at our home ready to work. Gene and Terry moved our piano and granite table with care and precision. Plus boatloads of boxes and other items to two different locations. Five Stars - highly recommended. From Karen and Quentin

Karen A. 
Rating:
4.0

The air leakage noise at rear of passenger door was persistent and loud, making conversation and listening to radio difficult.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DAVID D. 
Rating:
3.0

The truck I rented wasn't available, so I was switched to a different truck for a shorter time because it was the only thing available.

Elliot S. 
Rating:
5.0

Great job in poway!

John H. 
Rating:
5.0

Customer did not leave a comment.

SETSUKO N. 
Rating:
5.0

Rachel and team were fantastic

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Excellent customer service.

AMBER B. 
Rating:
5.0

Rachel made my experience a memorable one (:

SAMMY B. 
Rating:
5.0

Customer did not leave a comment.

BOISE B. 
Rating:
5.0

Rachel at the counter was so helpful!!

Paula W. 
Rating:
5.0

Customer did not leave a comment.

Tami K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario M.  |  First Impressions 
Rating:
5.0

We rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.

JAMES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David N.  |  First Impressions 
Rating:
5.0

Jose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,

George C.  |  Overall Experience 
Rating:
5.0

keep up the good work.

Kim M.  |  Overall Experience 
Rating:
5.0

Very reasonable prices!

Janice O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna p.  |  Overall Experience 
Rating:
5.0

Thank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.

carl b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN C.  |  First Impressions 
Rating:
5.0

Just what I expected and beyond in great service even when they were VERY busy.

MAREL S.  |  First Impressions 
Rating:
4.0

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Anthony M.  |  Online Move In 
Rating:
1.0

The key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things

Rachel A.  |  First Impressions 
Rating:
5.0

Having a u-Haul company in the neighborhood is very convenience.

DIANA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler G.  |  Overall Experience 
Rating:
3.0

Refunded extra charges. What if I had not noticed???

Ronald G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA B.  |  Overall Experience 
Rating:
5.0

During this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!

Tyler B.  |  Overall Experience 
Rating:
3.0

Staff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emalyne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danielle g.  |  Overall Experience 
Rating:
5.0

Only recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it’s a tiny parking lot with ?2 handicap spots and 2 regular car parking spot

alvida p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph D.  |  First Impressions 
Rating:
5.0

thanks for the service ,I GONE HAPPY.

Martha M.  |  Overall Experience 
Rating:
5.0

Thank you all for a good experience.

elizabeth n.  |  Overall Experience 
Rating:
5.0

I have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.

brenda w.  |  Overall Experience 
Rating:
5.0

Very nice place to store my belongings until I finished moving into my new place.

Matthew K.  |  Overall Experience 
Rating:
5.0

Jose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.

DANIELLE P.  |  Overall Experience 
Rating:
5.0

Very convenient

SCOTT A.  |  Overall Experience 
Rating:
5.0

Great customer service

Annette H.  |  Overall Experience 
Rating:
5.0

We always have a great experience at this location!

Taylor B.  |  Overall Experience 
Rating:
4.0

Very good customer service and respectful.

Israel A.  |  First Impressions 
Rating:
5.0

Great experience from beginning to end! Thank you

Cathi T.  |  Overall Experience 
Rating:
4.0

The management team was very helpful in assisting me with my needs. Thank you!

Diana K.  |  Overall Experience 
Rating:
2.0

These guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working

Bret W.  |  Overall Experience 
Rating:
2.0

Manager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.

JAMES S.  |  Overall Experience 
Rating:
2.0

Everything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.

Brooks B.  |  First Impressions 
Rating:
5.0

Desiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again

Jessica J.  |  Overall Experience 
Rating:
5.0

Great customer service, super easy process start to finish. Will definitely recommend

Chevelle B.  |  Overall Experience 
Rating:
5.0

service and experience was good

chuck k.  |  Overall Experience 
Rating:
1.0

We are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.

Michael o.  |  First Impressions 
Rating:
5.0

Lucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!

DANIELLE P.  |  First Impressions 
Rating:
5.0

Easy peasy

Kiere E.  |  First Impressions 
Rating:
1.0

Converted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.

Tisha M.  |  Overall Experience 
Rating:
5.0

They went above and beyond to help me get the right storage space.

Anthony V.  |  First Impressions 
Rating:
4.0

Great service!

Drake A.  |  First Impressions 
Rating:
4.0

Very friendly and helpful.

Kim M.  |  First Impressions 
Rating:
5.0

Excellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.

John M.  |  Overall Experience 
Rating:
4.0

Desiree was incredible! Thank you for all you do

Heather D.  |  Overall Experience 
Rating:
5.0

We love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Thank you

Taylor B.  |  Overall Experience 
Rating:
5.0

From being to end this was a very professional service. Would highly recommend your company.

dawn b.  |  Overall Experience 
Rating:
5.0

The Manager, Jose, is excellent. He's always been helpful and professional.

Christian G.  |  Overall Experience 
Rating:
5.0

Desiree and the other workers were so kind and helpful.

Matthew A.  |  Overall Experience 
Rating:
5.0

Thank you for an awesome job!

Heather D.  |  First Impressions 
Rating:
2.0

My storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't

MARY L.  |  Overall Experience 
Rating:
5.0

Only down side is the minimal parking

Alex V.  |  Overall Experience 
Rating:
5.0

Great place!

LORI W.  |  Overall Experience 
Rating:
4.0

Staff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!

Angie G.  |  Overall Experience 
Rating:
5.0

Jose & his staff are easy to work with Excellent service!!!

CARLOS C.  |  Overall Experience 
Rating:
4.0

Godd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.

David H.  |  Overall Experience 
Rating:
5.0

:)

christy e.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful!

Kathleen T.  |  Overall Experience 
Rating:
5.0

Thank you

Symea S.  |  Overall Experience 
Rating:
4.0

The third party mover was sub-par but everything else was fine.

Ramon V.  |  Overall Experience 
Rating:
5.0

Juan was very helpful

Guy I.  |  Overall Experience 
Rating:
5.0

Jose was very helpful we appreciated his professionalism.

Guy I.  |  Reservation 
Rating:
4.0

Very good Will use it again soon.

margarita v.  |  Reservation 
Rating:
5.0

Great facility. Staff very, very helpful!

PATRICIA M.  |  Overall Experience 
Rating:
5.0

Jose is great.

tino s.  |  Overall Experience 
Rating:
5.0

So helpful, so kind, so knowledgeable

lisa h.  |  Reservation 
Rating:
5.0

Jose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.

David T.  |  Overall Experience 
Rating:
5.0

Thank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!

Sun H.  |  Overall Experience 
Rating:
5.0

Always friendly and helpful staff.

GORDON J.  |  Overall Experience 
Rating:
4.0

none

jack r.  |  Overall Experience 
Rating:
5.0

Thank you guys

Joe C.  |  Overall Experience 
Rating:
4.0

Good service :)

david d.  |  Overall Experience 
No reviews have been submitted for this location.

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