Customer Reviews for U-Haul Moving & Storage of Poway

Rating:

5.0

I reserved the rental online. The experience from start to finish was seamless. Great job!

Rating:

5.0

Staff was great and very helpful

Rating:

5.0

Customer service was excellent at the Poway location. The call center not as good..... contract said I would get a call to confirm location for what I was requesting, but I never got a call, and when I called the wait time to talk to a service rep was going to be 50 minutes. I hung up and called again and the operator (after my complaining) got me thru immediately.

Rating:

5.0

The service I received at Poway was very professional and on point. We discussed my drop off location options and I said I would either drop it off at Calimesa or Yucapia, whichever would be open at the time I needed to drop it off. We left it undecided and unchecked. However, one of your Moreno Valley U-Haul Reservation Manager around 12:15 P.M. today stating I was supposed to drop the rental off in Moreno Valley or Banning. My phone rang three different times on Saturday stating my drop off was to be in Moreno Valley. I told one of your associates that if you wanted me to drop it off 60 miles away round trip I was going to have to charge U-Haul a $500 dollar hot shot fee for the inconvenience of my drop off point. I am still pissed off about your manger calling me today and telling me my options when we already had it worked out on Saturday. Let me know who it was by the recorded phone call today at 12:15. Get me and address, and I will ship out a package of chapstick so whoever the person is can kiss my butt!

Rating:

3.0

Many problems and headaches using auto pay system which led to many confrontational communications

Rating:

5.0

Toby was great, he took his time and fully inspected the truck with me and marked all previous damage before I left. I really appreciate the time taken to get the truck ready for my move. Thanks!

Rating:

5.0

The employee there was extremely helpful and friendly despite being the only one working.

Rating:

5.0

Clean equipment next time

Rating:

5.0

My experience was clean, quick, and efficient… there's nothing that could've been done to improve. Thank you!

Rating:

5.0

Staff busy but courteous and professional

Rating:

5.0

smooth transaction, easy, clean and no issues.

Rating:

5.0

Cannot think of improvement. Over the years my trailer rentals at U-Haul have always been smooth and easy. Agents are always polite, informed, efficient.

Rating:

5.0

Gabriel was extremely helpful!

Rating:

5.0

All good

Rating:

5.0

The rep at this store is the best, he's the always happy guy!!

Rating:

5.0

Management and staff are always helpful and knowledgeable

Rating:

5.0

Easy turn in!

Rating:

5.0

The U-Haul facility on Poway Road is very clean and the staff is very friendly and courteous. There is one person that I would like to recognize and that is Toby he has excellent customer service and always greets people with a smile he is always there when you need him or have questions, and always works in a timely manner so the customer can get on their way. In all I would recommend this facility 100%

Rating:

4.0

These guys and gals do great work. I rent there regularly.

Rating:

3.0

The card reader didn't accept my Wells Fargo visa credit card, and now have 4-5 pending charges for the amount of the trailer.

Rating:

5.0

Great Customer Service. Completely check vehicle prior to lease. Discovered Air Conditioning did not work 100 miles into a 750 mile drive at 105 degrees. Team provided a generous discount to total bill. I will continue to use U-Haul of Poway of my one source for rental equipment. Thank You

Rating:

5.0

Nothing

Rating:

5.0

Helpful. Friendly. Both at pickup and return times. Uhaul didn't charge me extra for being a few minutes late upon return. Their grace period helped us out during our difficult financial situation. This Uhaul van made my son's birthday party a big hit. Thanks!!

Rating:

3.0

Everything was fine as usual, but this time i got a 2 day late return fee because the return info was not noted. I received an additional charge which is now being reversed.

Rating:

5.0

Quick, moved, returned.

Rating:

5.0

Owner delivered exceptional service!

Rating:

5.0

Very friendly and knowledgeable. Great customer service.

Rating:

5.0

Customer experience was excellent.

Rating:

5.0

Easy return

Rating:

5.0

All great…no improvement necessary!!

Rating:

5.0

Experience was terrific all around. Toby at this location was excellent with customer service.

Rating:

5.0

This place can not be compared with the other uhaul rental places I used in the past. Clean, fast, courteous…absolutely the best. Joshua and the manager are professionals.

Rating:

4.0

Original dark haired guy in Poway was gruff and at only 0930 seemed like he was already having a bad day. Dont think he realized or tried to discourage ne from getting a rebate on my boxes. I hope he felt better later. Manager was very cool. Excellent experience over all. I would totally recommend UHaul.

Rating:

5.0

The location was great, but the trailer got a flat tire on the way to my destination, so I wouldn't say it was well maintained.

Rating:

4.0

Awesome personnel worked with me to meet my needs.

Rating:

5.0

Everyone was friendly and helpful!

Rating:

5.0

Everything was good

Rating:

4.0

Getting in touch with anyone by phone is not easy. Hold times are insanely long. Good luck if you need to talk to someone once you leave their facilities. You guys get an F in that area.

Rating:

1.0

The trailer that was returned had a defective tire, the information was shared with the location and said we can't do anything about it since it came from another location.

Rating:

5.0

I recommend communicating well

Rating:

5.0

Your employee was amazing! That is why I'm coming back. Thank you.

Rating:

5.0

Fast, friendly customer service. Very easy experience.

Rating:

5.0

I prefer counter check out...online a bit tedious a d prolonged.

Rating:

5.0

Very impressed with your systems, communication by e-mail updates. Went in and asked if I could get the unit a day earlier as my need changed. Very accommodating and impressive service. .

Rating:

5.0

Very friendly customer service

Rating:

5.0

I was a little irritated because we tried to return the trailer the night before we actually returned it but the directions to self return on line said to refer to our contract. There were no directions in contract. I assume they are on the Uhaul envelope that our contract did not come in this time.

Rating:

5.0

I would recommend this place very close and employees very polite to talk to and respect full....

Rating:

5.0

Good service and nice people....

Rating:

5.0

Excellent staff, great attitudes, simple pickup & drop off processes!

Rating:

5.0

Helpful and very nice. Quick service too.

Rating:

5.0

Guy at the counter was super helpful, and got me in and out efficiently

Rating:

5.0

Customer service was excellent at both ends. I highly recommend both of these U-Haul locations.

Rating:

5.0

Both associates were super helpful, hassle free and fast! Very easy, clear and friendly!!

Rating:

5.0

The trailer was ready for pickup on time. Toby Anders was professional and courteous.

Rating:

5.0

You guys are great! Honestly, I rarely do any surveys or ratings….unless, of course, someone in particular, stands out. That being said, a HUGE shout out to Toby, for handling our rental quickly, professionally, and very kindly. This was the 3rd time we've used one of your trucks, and we will continuously call this store in particular whenever we need another! Trucks are always clean and in excellent running condition, prices always fair, (even NOW, in this time of absolute inflation) and service is always knowledgeable and courteous. I really appreciate that, not many left nowadays. Thanks again Poway U-Haul!!

Rating:

5.0

5' x 9' trailer towed great pick up was easy and quick as was drop off. Very happy with rental experience

Rating:

5.0

Completely Satisfied. Thanks

Rating:

5.0

The only problem was the Old truck with 105k miles on it. I wasn't sure if it was going to make it up some hills.

Rating:

5.0

We were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.

Rating:

5.0

Perfect

Rating:

5.0

AMAZING service!!! just amazing!!

Rating:

5.0

Staff was excellent, pleasant and very helpful, made you feel at ease through the process. Only issue was the truck was developing a brake problem and if I had been going any distance I would have taken it back to exchange.

Rating:

5.0

Nothing

Rating:

5.0

Awesome customer service, And clean equipment thanks 🙏

Rating:

5.0

Thank you for the assistance

Rating:

5.0

Truck I had needs to have it's transmission looked at. It high revved as I was going down a hill without pressing the gas. I was at 4RPM's going down a hill. I've rented Uhaul trucks before. This one needs help. The guys worked there are great.

Rating:

5.0

Due to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100% would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! Thanks!

Rating:

5.0

I think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?

Rating:

4.0

You have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you

Rating:

5.0

Thank you for the convenience and ease.

Rating:

2.0

People at desk weren’t helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly “Jesus Christ does everyone have to come at the same time.” Girl that helped in the AM wasn’t too friendly and appeared sick…stuffy and coughing. Other locations are better.

Rating:

5.0

Friendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly

Rating:

5.0

Thanks for your service

Rating:

5.0

Thank you for all of the years of use.

Rating:

4.0

This location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.

Rating:

5.0

Both Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.

Rating:

5.0

The transfer to a different storage was efficient and fast. Awesome staff.

Rating:

5.0

I appreciate all of the help from the staff. Thank you.

Rating:

3.0

Understaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.

Rating:

5.0

Jose Aguilar was awesome … always went the extra mile

Rating:

1.0

I called for three days and nobody would answer my call so I finally drove to Poway to check on my storage unit. On my moving out day Everything appeared to be fine except when my daughter found mouse droppings on my plastic tubs and on the floor of the unit. How long did this mouse live there before someone put a mouse trap in the unit? The worse thing is that the dead mouse is in one of my boxes! I took a picture of it if you need proof. I called the health department on my experience with your storage unit. It was documented. Since you have so many units why aren’t the mouse traps or mouse poison checked on a regular basis? I have rented units for years and this has NEVER happened before. I have to throw out some items because I don’t know how long the mouse lived in my unit. The unit should be prorated for July and I should receive a refund for the days that I did not use it. I am just glad I moved out my things when I did. I am very disappointed with the experience that your establishment provided and I will pass on my experience to others.

Rating:

1.0

I made an online reservation for a 7x20x6 Vanbody, but when I arrived to the storage facility, the manager said that he could not find my reservation in the system. He showed me a much smaller 7x14 unit and said that was all he had or I could try searching for a self-storage facility in the area. I drove all the way from Maryland only to be told “good luck”. In the end, the manager was able to rent me a 7x26 storage unit only because a reservation was canceled at the last minute. I had the whole move and storage planned weeks in advance and am frustrated with the nonchalant response of the manager. I also want to know why my reservation did not show up in the system even though I received an email confirmation.

Rating:

4.0

I love the facility however the parking is very minimal. I went at night so had no issue but I can’t imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There’s cameras for security so I don’t see why not

Rating:

5.0

wish there was more parking available!

Rating:

5.0

Jose was amazing. What a dedicated Superstar he is. He is very proud of his stock ownership in the U Haul corporation. Keep giving him more responsibility

Rating:

2.0

The location while good off of POWAY, but the parking is difficult because the location is very busy. The overall feel of the storage area is dirty/ old. The staff for the most part were friendly but not consistently so.

Rating:

5.0

Needed my books and as a result moved the boxes out of U-Haul storage, otherwise would stay as a client. If I need the storage, will return. Mr. Toby Anders is an EXCELLENT and professional and polite Manager and for sure a GREAT asset for U-Haul office in Poway. Thus, would suggest to reward and award Mr. Toby Anders. All the best to Mr. Toby Anders and thank you U-Haul for serving the society.

Rating:

5.0

So far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems

Rating:

5.0

All staff extremely helpful. Thanks!

Rating:

5.0

Professional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.

Rating:

5.0

Jose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn’t realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!

Rating:

5.0

Jose, Toby and everyone was professional, curious about very personable.

Rating:

5.0

Toby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Thanks!

Rating:

5.0

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

Rating:

3.0

It took a long time to check in but check out was streamlined.

Rating:

5.0

Small boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.

Rating:

5.0

Todo muy bien

Rating:

5.0

Rachel and Jose were extremely helpful through my entire moving process! Words can’t express how appreciative I am for their help!

Rating:

5.0

We rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.

Rating:

5.0

Jose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,

Rating:

5.0

keep up the good work.

Rating:

5.0

Very reasonable prices!

Rating:

5.0

Thank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.

Rating:

5.0

Just what I expected and beyond in great service even when they were VERY busy.

Rating:

4.0

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Rating:

1.0

The key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things

Rating:

5.0

Having a u-Haul company in the neighborhood is very convenience.

Rating:

3.0

Refunded extra charges. What if I had not noticed???

Rating:

5.0

During this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!

Rating:

3.0

Staff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.

Rating:

5.0

Only recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it’s a tiny parking lot with ?2 handicap spots and 2 regular car parking spot

Rating:

5.0

thanks for the service ,I GONE HAPPY.

Rating:

5.0

Thank you all for a good experience.

Rating:

5.0

I have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.

Rating:

5.0

Very nice place to store my belongings until I finished moving into my new place.

Rating:

5.0

Jose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.

Rating:

5.0

Very convenient

Rating:

5.0

Great customer service

Rating:

5.0

We always have a great experience at this location!

Rating:

4.0

Very good customer service and respectful.

Rating:

5.0

Great experience from beginning to end! Thank you

Rating:

4.0

The management team was very helpful in assisting me with my needs. Thank you!

Rating:

2.0

These guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working

Rating:

2.0

Manager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.

Rating:

2.0

Everything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.

Rating:

5.0

Desiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again

Rating: