Customer Reviews for U-Haul Moving & Storage of Poway
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Poway
Daniel P. on
Service was great, the staff is friendly, finding a parking space is a problem, not enough parking spaces
Steven T. on
It was clean .
George S. on
you guys were great thank you
floyd h. on
Need a bit more help with Computer skills in checking one out
John C. on
Great service
Todd W. on
Professional and efficient staff. Got in and out quickly. Thanks.
Paul T. on
Great staff. Quick service. Affordable prices. What more do you want??
Shanice W. on
Over charged me when I didn’t keep the U-Haul over night
Ralph K. on
Uhaul of Poway has been and is a great place to get your trucks, great service and great equipment
Randall K. on
Truck was clean and in great condition. Dispatch at the counter was quick and easy. The return under the canopy was smooth. Great Customer Service all around. Thanks, see you next time.
Brent S. on
THE CUSTOMER SERVICE WAS EXCELLENT, BUT THE TRUCK WAS OBVIOUSLY FILTHY! I COULD BARELY SEE OUT THE FRONT WINDOW....
Cathi T. on
Great experience from beginning to end! Thank you
Howard B. on
We had no issues whatsoever. Staff was friendly and efficient. Will use this location again.
abdelhalim m. on
Keep that good customer service
Derrick B. on
I felt like during my check out I was almost being forced to pay for the 10 dollar insurance. I was told any little dent or scratch I would have to pay. Trying to scare me to get the insurance in my opinion. So I spent the next twenty minutes taking pictures of the truck before leaving so my pre inspection had proof.
Diana K. on
The management team was very helpful in assisting me with my needs. Thank you!
Kevin H. on
The truck was not clean, kind of muddy on the outside by the driver's door. Although we checked in on line, it took 45 minutes to pick up the truck with only 2 people ahead of us. Only 1 person was working on a Saturday morning, when the location should have been property staffed. U Haul has been my go to, but no longer. I was on a time crunch, and i thought the online check in tool would be a good help, but it was not. Very disappointed and probably won't use UHaul again, unless i was desperate.
Miri W. on
The truck was dirty with concrete dust all over!
Timothy L. on
I arranged for a truck through the selfstorage on Stowe, and they messed up by putting 1:45am instead of PM, on Sunday. As a result, when I went to get the truck it was rented to someone else. Good thing the manager at the Poway uhaul store was on top of it and got me another truck right away. She was awesome. Thanks.
Randall K. on
Excellent service on the dispatch and The return thank you keep up the good work
Bret W. on
These guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working
JAMES S. on
Manager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.
Brooks B. on
Everything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.
Jessica J. on
Desiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again
Chevelle B. on
Great customer service, super easy process start to finish. Will definitely recommend
chuck k. on
service and experience was good
Michael o. on
We are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.
DANIELLE P. on
Lucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!
Kiere E. on
Easy peasy
Tisha M. on
Converted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.
Anthony V. on
They went above and beyond to help me get the right storage space.
Drake A. on
Great service!
Kim M. on
Very friendly and helpful.
John M. on
Excellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.
Heather D. on
Desiree was incredible! Thank you for all you do
Taylor B. on
We love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Thank you
dawn b. on
From being to end this was a very professional service. Would highly recommend your company.
Christian G. on
The Manager, Jose, is excellent. He's always been helpful and professional.
Matthew A. on
Desiree and the other workers were so kind and helpful.
Heather D. on
Thank you for an awesome job!
MARY L. on
My storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't
Alex V. on
Only down side is the minimal parking
LORI W. on
Great place!
Angie G. on
Staff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!
CARLOS C. on
Jose & his staff are easy to work with Excellent service!!!
David H. on
Godd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.
christy e. on
:)
Kathleen T. on
Everyone was very helpful!
Symea S. on
Thank you
Ramon V. on
The third party mover was sub-par but everything else was fine.
Guy I. on
Juan was very helpful
Guy I. on
Jose was very helpful we appreciated his professionalism.
margarita v. on
Very good Will use it again soon.
PATRICIA M. on
Great facility. Staff very, very helpful!
tino s. on
Jose is great.
lisa h. on
So helpful, so kind, so knowledgeable
David T. on
Jose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.
Sun H. on
Thank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!
GORDON J. on
Always friendly and helpful staff.
jack r. on
none
Joe C. on
Thank you guys
david d. on
Good service :)