Customer Reviews for U-Haul Moving & Storage of Poway

4,596 reviews

13210 Poway Rd   Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

(858) 486-3660

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(858) 486-3660

13210 Poway Rd
Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Check in and out was pretty easy and fast. No parking space for customers to park their car. Had to park the car nearby while I had the rental. Friendly and cordial staff.

BAHMAN J. 
Rating:
5.0

I have rented 4 trucks over the past 2 years including 2 26' trucks for long haul moves. The trucks have never had a single issue even hauling a very full load across the mountains from coast to coast. Service at all locations has been excellent. U-Haul as a company and their automated services have been beyond expectations. I definitely recommend everything about them. Thanks U-Haul for making the past 2 years easy to manage and affordable. 2 thumbs up!

ROBERT M. 
Rating:
5.0

Nothing really to improve it. Just like to say how much the fast and courteous service was. It was greatly appreciated. The staff at the Poway location are great. They seem to recognize that when people are moving it can be very stressful. They really make it easy and that helps take a lot of the moving stress away.

DARREN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
3.0

nice friendly service 👍

John W. 
Rating:
5.0

Customer did not leave a comment.

Steve U. 
Rating:
5.0

Everyone I interacted with at this location did a fantastic job and made the rental process so easy.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

Tracey V. 
Rating:
5.0

Customer did not leave a comment.

Amir R. 
Rating:
1.0

Half the windshield was covered by what looked like dog slobber. The drivers door had to be slammed in order to get a shut and even then you could still hear air rushing through it on the freeway. The passenger side mirror kept falling down which made it very difficult And dangerous to make a lane changes.

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
1.0

Had to call three times over a day to make sure they checked in the vehicle. They weren't even that busy and never really helped. Overcharged for gas too and miscalculated and tried to address but put me on hold for 26 mins and I had to hang up.

Tammy L. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE J. 
Rating:
5.0

Customer did not leave a comment.

PENG C. 
Rating:
4.0

All customer representatives did a great job in helping me with this U-Haul rental..Thank you

Julie A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer service was great!!

EMILIO H. 
Rating:
5.0

Customer did not leave a comment.

GIANNA P. 
Rating:
5.0

Customer did not leave a comment.

IYAD S. 
Rating:
4.0

Customer did not leave a comment.

Megan T. 
Rating:
5.0

The employees were knowledgeable, polite and knowledgeable

STEVE S. 
Rating:
5.0

The crew over at the Poway U-haul are excellent. I'm a frequent customer and always happy.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Vince G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

RALPH K. 
Rating:
3.0

I picked a 26' truck that was old and bet up. It had no cruise control and an exhaust leak. I went about 5 miles and the transmission went out. When I called the location where I rented the truck they sent a mechanic to look at it. The mechanic found the same problem I had mentioned, no forward gears. I left it with the mechanic and it was towed. I was told I would have another truck, which they did provide. It took over 3 hours to get another truck, which was much newer and had cruise. Cruise control is necessary, since I was traveling over 1100 miles. The location I rented from said I would be issued a credit for the problems, which I haven't seen yet.

MICHAEL W. 
Rating:
5.0

Location was great. Anders was great and super helpful!

JAN S. 
Rating:
5.0

The streetside location and smaller property size is more than made up for by the excellent customer service provided!

ERIC T. 
Rating:
3.0

Inside cab was dirty, oil light came on as soon vehicle started tires near bald.

LOUIS I. 
Rating:
5.0

Customer did not leave a comment.

Gordon N. 
Rating:
1.0

Hidden fees and poorly maintained vans make renting a uhaul a miserable experience these days.

DAVID P. 
Rating:
5.0

The transfer to a different storage was efficient and fast. Awesome staff.

ERIC M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very well organized and good service

IGOR L. 
Rating:
5.0

I appreciate all of the help from the staff. Thank you.

Gaylene C.  |  Overall Experience 
Rating:
5.0

Great service

Deborrah R. 
Rating:
5.0

Customer did not leave a comment.

ANDY G. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Understaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.

ANDREA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Helpful, polite and quick!!

LARRY R. 
Rating:
4.0

Customer did not leave a comment.

CRAIG G. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSA MISTICA JAN S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
3.0

Employee I picked up the truck from was very rude and seemed to be very bothered by the fact that I went to pick up my truck. Did not show us around the UHAUL.

Esmeralda M. 
Rating:
5.0

The website booking experience

Anthony P. 
Rating:
1.0

The truck was not clean and then they charged me for 2 days when it should have been 1 day. They did refund me but only after I called the Corp Office.

martin D. 
Rating:
5.0

Great job from the employees working there at 12:30 PM on September 6, 2021

Markallen P. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

The front desk u-haul representative (sorry for not remembering his name) was very courteous, friendly and professional. A really good ambassador for u-haul.

ZULFIQAR R. 
Rating:
5.0

Great experience in and out! Toby was super helpful. Added some positive energy during a stressful moving time. Thank you!

BESSIE M. 
Rating:
4.0

Customer did not leave a comment.

PHILIP W. 
Rating:
1.0

Unfortunately, I had a bad experience with the Poway U-Haul, and as it turns out the Mira Mesa U-Haul from many years ago. We wanted to rent a trailer to help move my son. My vehicle was equipped with a trailer hitch and wiring harness installed by the Mira Mesa U-Haul many years ago. When I arrived to pick up the trailer and my vehicle was checked out, all the lights worked except the stop lights. The employee told me it was likely the converter in the wiring harness and offered to sell me a new one, but could not install it. So I cancelled my rental trailer, bought the U-Haul wiring harness, went home, watched a U-Tube video on installation, and realized the employee sold me the wrong wiring kit (for other makes of vehicles), on watching the video, I realized the one on my vehicle already, was not the right one. I was so frustrated with U-Haul (everyone helping with the move had been standing around for two hours). I returned the wiring harness (the employee admitted he knew it was the wrong harness but it was all they had and that I could have modified it to work), and rented a box van from Home Depot, who was 10 times easier to work with. To make things worse, even though I cancelled the rental of the trailer, U-Haul charged me for the rental of the trailer. So I call U-Haul about this charge, after 10 minutes on hold I speak with an employee who transfers me to someone else in customer service, after 35 minutes on hold, my call was taken and the rep indicated he would put in for a refund, which was later approved. I later researched why the wiring harness installed by the Mira Mesa U-Haul years ago did not work for taillights, but worked for everything else. It was not the converter box (which in hindsight makes sense since all the other features worked), It was improperly wired. I have not towed anything since the harness was installed years ago, which is good because I would not have had brake lights. Bottom line, U-Haul twice knowingly sold my family the wrong wiring harness, and improperly installed the part the first time, then charged me for a trailer they would allow me to rent because their improperly wired harness did not work, and while the customer service rep was pleasant, waiting on hold for 35 minutes is a bit long. Like I said, not a good experience and I will take my business elsewhere. My recommendations: (1) stock more parts, (2) sell/install only the correct parts (or explain to the customer why you can't and give them the choice of going elsewhere); (3) don't charge customers for rentals which do not occur (goes without saying); and (4) better staff your customer service center so callers don't have to wait on hold for such a long time.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A JR L. 
Rating:
5.0

Great local customer service!

JACK S. 
Rating:
5.0

Customer did not leave a comment.

DANNY R. 
Rating:
4.0

Cheaper prices

Cathleen M. 
Rating:
5.0

Excellent. Everything was quick and efficient. No complaints.

GARY H. 
Rating:
5.0

Jose and Toby were so helpful and friendly - they made this experience easy and pleasant. Great staff at Poway Uhaul!

Chrestina W. 
Rating:
5.0

Customer did not leave a comment.

RANDALL D. 
Rating:
5.0

Customer service at the Poway location was Fantastic, Excellent sales person. Very happy customer!

DAVID L. 
Rating:
5.0

Nothing Toby was very accommodating. He knew I was going through something. Very professional

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Julio F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTIE P. 
Rating:
4.0

The location seemed a little short staffed at the time, but once a representative was available, I was able to get my rental very quickly.

Mutian Y. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Very helpful and efficient. Thank you.

Gains P. 
Rating:
5.0

On site parking for customers

BRITT A. 
Rating:
5.0

Customer did not leave a comment.

LASZLO B. 
Rating:
1.0

The mileage was incorrectly marked in the contract. The Gas tank was supposed to be full, but it was only 1/2 full. Took me an hour to talk to support to make sure they will not charge me. Documentation / contract did not match with truck rented. Will NOT recommend this location to anybody. I was over charged for mileage that I didn't driver the car. Big Scam for $19.50 / day car but cost me almost $80 for 2 hours of rental car. DO NOT RECOMMEND THIS LOCATION or using UHAL TO ANYBODY.

Jahangir J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

A lot of surcharges, I already refill more gas than I used and they still charged me additonal gas cost. The mile based surcharge is also ridiculously high

Yang X. 
Rating:
5.0

Jose Aguilar was awesome … always went the extra mile

Gary H.  |  Overall Experience 
Rating:
5.0

Interior was very clean throughout. Exterior— windshield dirty, body exterior dirty, cobwebs between the cab and truck body.. the truck needed a bath, otherwise your staff ( Jose — Poway Manager very effective and efficient, responsive. ). Harold waiting for us at drop off, pleasant fellow. Take care and stay safe, Alan.

Alan C. 
Rating:
5.0

Truck share app was a big disappointment so I won't be using that anymore. Took too long to get verified and my messages were never responded to. Van was not very clean but service was otherwise very good at the location.

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Renting agent was inviting when I walked in one week before I requested for rental. He was prompt, friendly and got me in and out the door within minutes. He knew his job well, accurately and provided the customer service that was needed. I will definitely come to this location again!

Tina R. 
Rating:
5.0

Customer did not leave a comment.

CURTIS D. 
Rating:
5.0

Customer did not leave a comment.

CURTIS D. 
Rating:
5.0

Customer did not leave a comment.

JAY H. 
Rating:
4.0

Customer did not leave a comment.

Dennis R. 
Rating:
4.0

Customer did not leave a comment.

CRAIG G. 
Rating:
4.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

The gentleman that was working on my moving day was very helpful and professional. Would use this location again. I sure hope to not have to do it to doon though

Kelli C. 
Rating:
4.0

Better explanation of set up and loading.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

WAGNER C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

MINA I. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

No suggestions

Maria W. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

nancy t.  |  First Impressions 
Rating:
1.0

Employees were rude, unhelpful, and incompetent towards me and other Customers. I was mistreated and overcharged for a replacement vehicle other than the one I reserved. Will NEVER use or recommend Uhaul again.

Aaron A. 
Rating:
2.0

One person was Running everything. So line was very long.

Jonathan R. 
Rating:
5.0

Hey, more parking would be nice but that's not your fault. You guys were fantastic.

ALEXANDER V. 
Rating:
5.0

Great customer service. They went above and beyond. Very pleasant experience.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Aubrie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly T.  |  Overall Experience 
Rating:
1.0

I called for three days and nobody would answer my call so I finally drove to Poway to check on my storage unit. On my moving out day Everything appeared to be fine except when my daughter found mouse droppings on my plastic tubs and on the floor of the unit. How long did this mouse live there before someone put a mouse trap in the unit? The worse thing is that the dead mouse is in one of my boxes! I took a picture of it if you need proof. I called the health department on my experience with your storage unit. It was documented. Since you have so many units why aren’t the mouse traps or mouse poison checked on a regular basis? I have rented units for years and this has NEVER happened before. I have to throw out some items because I don’t know how long the mouse lived in my unit. The unit should be prorated for July and I should receive a refund for the days that I did not use it. I am just glad I moved out my things when I did. I am very disappointed with the experience that your establishment provided and I will pass on my experience to others.

MARIA A.  |  Overall Experience 
Rating:
1.0

I made an online reservation for a 7x20x6 Vanbody, but when I arrived to the storage facility, the manager said that he could not find my reservation in the system. He showed me a much smaller 7x14 unit and said that was all he had or I could try searching for a self-storage facility in the area. I drove all the way from Maryland only to be told “good luck”. In the end, the manager was able to rent me a 7x26 storage unit only because a reservation was canceled at the last minute. I had the whole move and storage planned weeks in advance and am frustrated with the nonchalant response of the manager. I also want to know why my reservation did not show up in the system even though I received an email confirmation.

Stacie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sue s.  |  First Impressions 
Rating:
4.0

I love the facility however the parking is very minimal. I went at night so had no issue but I can’t imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There’s cameras for security so I don’t see why not

Thomas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joshua r.  |  Overall Experience 
Rating:
5.0

wish there was more parking available!

Paula W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Jose was amazing. What a dedicated Superstar he is. He is very proud of his stock ownership in the U Haul corporation. Keep giving him more responsibility

craig C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared L.  |  Online Move In 
Rating:
2.0

The location while good off of POWAY, but the parking is difficult because the location is very busy. The overall feel of the storage area is dirty/ old. The staff for the most part were friendly but not consistently so.

PAUL A.  |  Overall Experience 
Rating:
5.0

Needed my books and as a result moved the boxes out of U-Haul storage, otherwise would stay as a client. If I need the storage, will return. Mr. Toby Anders is an EXCELLENT and professional and polite Manager and for sure a GREAT asset for U-Haul office in Poway. Thus, would suggest to reward and award Mr. Toby Anders. All the best to Mr. Toby Anders and thank you U-Haul for serving the society.

Joseph G.  |  Overall Experience 
Rating:
5.0

So far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems

Taryn H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen H.  |  First Impressions 
Rating:
5.0

All staff extremely helpful. Thanks!

Jonathon J.  |  Overall Experience 
Rating:
5.0

Professional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.

Mario M.  |  Overall Experience 
Rating:
5.0

Jose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn’t realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!

Alison C.  |  Overall Experience 
Rating:
5.0

Jose, Toby and everyone was professional, curious about very personable.

Elena O.  |  Overall Experience 
Rating:
5.0

Toby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Thanks!

Kenn D.  |  Overall Experience 
Rating:
5.0

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

JULIA S.  |  First Impressions 
Rating:
3.0

It took a long time to check in but check out was streamlined.

BOB M.  |  Overall Experience 
Rating:
5.0

Small boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.

Lee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Todo muy bien

Guillermo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN C.  |  First Impressions 
Rating:
5.0

Just what I expected and beyond in great service even when they were VERY busy.

MAREL S.  |  First Impressions 
Rating:
4.0

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Anthony M.  |  Online Move In 
Rating:
5.0

Easy peasy

Kiere E.  |  First Impressions 
Rating:
4.0

Great service!

Drake A.  |  First Impressions 
No reviews have been submitted for this location.

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