Always a pleasure to deal with Toby at this location. Always cheerful with a positive attitude, I'm always greeted by name and made to feel like an important customer. Thanks to Toby and his crew!
ROBERT MCustomer Reviews for U-Haul Moving & Storage Of Poway
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good good storage facilities and clean
rick k | Overall ExperienceDid not tell me to check in before opening locker and I set the alarm off... but very impressed by the security.
Stephen S | Overall ExperienceThank you everyone I dealt with was very nice and helpful
Amber E | Overall ExperienceGreat UHaul location. Helpful employees. It would be helpful if there was outside lighting in place inside the “U” area of the outside storage units.
Monte D | Overall ExperienceGood price and helped with a moving situation.
Oscar R | Overall ExperienceTobey and the crew were excellent.
GARY H | Overall ExperienceEveryone is always kind. The facility is always clean.
Ezequiel F | Overall ExperienceToby was a delight. Very respectful and attentive.
JULIO S | Overall ExperienceExcellent storage facility. I’ve been using them for years. Fast and friendly service.
GARY H | First ImpressionsNo offense but the lobby smells like a bunch of farts and craps. The bathroom next to the front desk needs to be aired out, have you ever considered adding an air freshener or something to reduce the foul smell? Or hiring a woman to help freshen things up? You probably don't mind it but customers may notice and I did because it didn't smell like farts a few months ago or last year. Gross....
Seven H | Overall ExperienceFriendly staff.
Jackie a | Overall Experienceaccess to storage unit became (F202) more difficult over time... need ramp or lift to access... seems a bit difficult to move out/close out account... rate increases were excessive and surely not based upon inflation..
CARL G | Overall ExperienceToby is the best!
Carolyn D | Overall ExperienceThe storage space was ready for me when I got there, my time was well spent putting things away in an orderly manner. I am happy with your service. Thank you for being helpful, direct and concise. g.
SKYROCK S | Online Move InWe had the best experience and customer service provided by Toby the manager. He was responsive at all times and helped us throughout our moving process making it effortless.
Ivis M | Overall ExperienceToby was great. He was open minded persopn.
JOSEPH P | First ImpressionsI rented a medium size climate controlled storage room for two months. This location is convenient, the office hours are user friendly, and the employees are helpful. I liked the 24 hour access to my storage room. It was quick and easy to rent the storage room and then it was quick and easy to close out my account when I moved everything out. I highly recommend this UHaul location.
Monte D | Overall ExperienceDavid was excellent at checkin and efficient!
Raychele W | First ImpressionsI had 2 storage units. One was fine but the other was ruined by rats. I had to throw out most of the things in it
CHRISTINA H | Overall ExperienceThe guy that helped me was great at explaining everything I needed to know about moving in and how to access my storage.
Anthony L | First ImpressionsIt was not clear that I had to check in and check out each time I go to the unit. It was not clear what the access code was for.
mana s | Online Move InManager amazing and very helpful
TAMI H | First ImpressionsNo complaints here. Very satisfied customer service.
JESSE G | Overall ExperienceOwner is really helpful and professional.
MATTHEW V | Online Move InEverybody at the facility was extremely friendly.
Phil F | First ImpressionsExcellent
John L | First ImpressionsEveryone who worked at this location was always friendly and helpful - thank you!
Evan R | Overall ExperienceStorage met our storage space & convenience
Robert C | Overall ExperienceI only rented short term but everyone was very friendly and customer oriented. Very happy to have rented here.
DEBBIE D | Overall ExperienceOverall, I had a good experience at U-Haul Storage. I left because I found an alternate facility that is newer, larger, a more convenient location & less expensive than what I’ve been paying at U-Haul.
desiree k | Overall ExperienceUsed them over the years... A great value & customer service, all around!
Linda H | Overall ExperienceTobey has always been terrific to deal with. Always very helpful. Great experience.
GARY H | Overall ExperienceThank you to the great staff at Poway Uhaul. Having a rough time right now and they made things easier.
RICHARD H | First ImpressionsTobby and his crew at poway uhaul was amazing the entire time we stored there! Thank you!
Jose R | Overall ExperienceClean facility, friendly and helpful staff
lee w | Overall ExperienceBoth Toby and Nathan were very professional, helpful and friendly! Thanks guys. Take care!
Laura S | Overall ExperienceThose guys were the nicest most professional of any U-Haul dealer I experienced
Deborah C | Overall ExperienceTony is an amazing employee. He has helped me numerous times, either providing equipment or helping with moves (latest was moving two vending machines from unit to truck).
KEVIN S | Overall ExperienceYou guys are always gr8 n understanding… ty!!!
Maria-Crisencia W | Overall ExperienceToby was Excellent! He was very friendly, knowledgeable and extremely helpful!!
IVEY L | Overall ExperienceChecked in with the front desk at that location. Absolutely no other customers there — and yet he seemed very distracted and explained almost nothing of the process to access my unit. Had to walk myself there, had to figure out the access code check in, had to cut the green “ready for move in” tag myself, which I wasn’t prepared for. Without knowing about the check in code process, my son and I set the alarm off twice before realizing we had done something wrong. Very disappointing experience.
Jason B | Online Move InThe containers had Rats inside and were bitten by spiders. Rotting floors with holes allow rodents and other creatures to get in. It had a rat trap placed inside our unit when we did not know, and rat feces was seen throughout. And then when I told the staff they said, " Yeah That's why were raising the rates to get new containers. We immediately cleared out our unit and were told there was no proration even though we just paid the rent.
Fred H | Overall ExperienceThe owner was friendly and cheerful but he appeared to be trying to do 10 things at once. He had to close early for a personal matter so I had some issues dropping off the trailer. I would definitely use this site again but he should find a backup for when he’s called away
Roelf H | First ImpressionsGreat staff always polite and helpful
Robert H | Overall ExperiencePersonal were excellent. Reason I would not recommend this facility is the flooring in entrance. Tile is not smooth, super bumpy. Hard to transport items to unit. Have 2 units at 2 other facilities. Access them daily for my buisness and transport 1-2 carts. Never an issue with items falling off over and over. Frustrating
cathleen s | Overall ExperienceI never used it
Kent B | Overall ExperienceToby is a great manager. He is very knowledgeable and helpful and he should be recognized for his efforts.
Emily R | Overall ExperienceWe've had storage at U-Haul for more than 20 years did not just move in. I did recently, however, visit the facility. No issues except we couldn't get help getting the lock off because it had rusted and in trying to get it off, the key broke in the lock. We had one other issue; tried to get into storage unit - called and were told we could access up until a certain time; we arrived with a moving van and were not able to access. It was an outside unit but area was blocked.
ROBERT R | First ImpressionsToby is very helpful and kind.
Luis M | Overall ExperienceI have been with U-Haul Poway since 2004 when I left for Thailand as a Peace Corps volunteer, then again in 2016 to serve in Liberia, West Africa. Been through several changes in U-Haul management... in managers but maintained storage in same location because of good rapport with staff.
LILIA C | First ImpressionsFriendly staff and storage facility is well kept
JESSE G | First ImpressionsTO WHOM IT MAY CONCERN: I CANNOT SAY ENOUGH ABOUT TOBY ANDERS. HE IS A MAJOR ASSET TO THE COMPANY, AS WELL AS A HELPFUL, PROFESSIONAL AND GENUINELY CARING PERSON. HIS INTERACTION WITH MYSELF AND OTHER INDIVIDUALS IN MY PRESENCE SHOWS CHARACTER WITHIN HIMSELF AND THE COMPANY. A DEFINITE FIVE STAR RATING FOR TOBY ANDERS. REGARDS, PHIL PEDRIN
Phil P | Overall ExperienceToby went above and beyond and helped in ways he didn’t have to. Really appreciate the help and the safe keeping of our belongings. Will definitely refer you if we ever know of anyone In need!
CARSON F | Overall ExperienceThey messed up my reservation and I had to find a facility last minute with a truck full of all my belongings. Then we were charged additional mileage on our truck rental when we had to relocate to another facility. I had originally booked a first floor (larger) unit and they tried to assign me a second floor smaller unit with no elevator/lift to move my belongings. They did not tell me it was a second floor until the guy walked me back. I had called the number listed under my reservation for Poway to confirm the day before. When I asked why they didn’t have my reservation the guy told me that I should have called his location directly. I called the number listed in my confirmation email under Poway!!!! It was a very frustrating situation to deal with in the rain and then to get an additional charge for mileage after having to scramble for another location to was not ideal! I would not recommend the Poway location! Nobody there was helpful or easy to deal with.
Brittany A | Overall ExperienceThe gentleman that helped us was very knowledgeable and quick. I love this u haul. My mom has been with them for YEEEAARRSS!!! Everyone is totally helpful and friendly.
Ezequiel F | First ImpressionsThe GM, Toby was amazing and so helpful. After having a horrible experience with the truck rental itself, poway storage really helped us out. Can’t thank you guys enough. The truck rental in Scottsdale Arizona can learn a thing or two from the Poway location. Like night and say
Scott H | Online Move InThanks to Toby for all the help with my needs for storage and truck rental during this past 30 days. A great experience.
Todd W | Overall ExperienceGreat customer service
Rick B | First ImpressionsThe general manager was very helpful and patient with all my questions. He helped figure out a solution.
KELLY P | First ImpressionsThe staff was great polite friendly and very helpful. The Poway facility is clean and well run.
sue s | Overall ExperienceParking is a challenge but everything else is great. The staff is courteous and friendly.
Vernon D | Overall ExperienceI was told that my U-boxes would be delivered to the Poway location and that they boxes would be moved inside their "gates" and when I called to follow up on another issue, I find that they are at another address and that the U-boxes would have to be picked up from there. This is a nightmare! No clear communication. Can't get on the website. Transferred on the phone multiple times. A MESS! Can't figure out why my U-boxes can't be delivered where I want them in the first place!!
Carolyn D | Online Move InWhen I made the reservations I Was reassured bueno staff member that the unit with the best location would be mine on Saturday when I came to move in. However, a different staff member told me that unit was already reserved. I was very disappointed. The unit I ended up getting had broken tile inside and a pipe in the back.
Karina F | First ImpressionsIt was clean and well maintained. The only concern I had and it is a small one is that the area my unit was in felt much warmer than the first area you walked into in the storage complex. I chose the climate controlled storage as I was storing antique dolls and some photographs and VHS tapes. I don't think anything was affected but I have not yet unpacked it all. Overall it was a great experience for my first time ever having to use a storage facility. Thank you
Lorraine S | Overall ExperienceMany problems and headaches using auto pay system which led to many confrontational communications
RON M | Overall ExperienceThe U-Haul facility on Poway Road is very clean and the staff is very friendly and courteous. There is one person that I would like to recognize and that is Toby he has excellent customer service and always greets people with a smile he is always there when you need him or have questions, and always works in a timely manner so the customer can get on their way. In all I would recommend this facility 100%
Stephen H | Overall ExperienceWe were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.
CAROLINE D | Overall ExperienceDue to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100% would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! Thanks!
gena d | Overall ExperienceI think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?
Sally M | First ImpressionsYou have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you
alan g | Overall ExperienceThank you for the convenience and ease.
Jorge J | Overall ExperiencePeople at desk weren’t helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly “Jesus Christ does everyone have to come at the same time.” Girl that helped in the AM wasn’t too friendly and appeared sick…stuffy and coughing. Other locations are better.
Caroline C | Overall ExperienceFriendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly
Mildred P | First ImpressionsThanks for your service
ANTHONY P | Overall ExperienceThank you for all of the years of use.
TED P | Overall ExperienceThis location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.
Halley H | First ImpressionsBoth Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.
Qing F | Overall ExperienceThe transfer to a different storage was efficient and fast. Awesome staff.
ERIC M | First ImpressionsI appreciate all of the help from the staff. Thank you.
Gaylene C | Overall ExperienceUnderstaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.
ANDREA P | Overall ExperienceJose Aguilar was awesome … always went the extra mile
Gary H | Overall ExperienceI called for three days and nobody would answer my call so I finally drove to Poway to check on my storage unit. On my moving out day Everything appeared to be fine except when my daughter found mouse droppings on my plastic tubs and on the floor of the unit. How long did this mouse live there before someone put a mouse trap in the unit? The worse thing is that the dead mouse is in one of my boxes! I took a picture of it if you need proof. I called the health department on my experience with your storage unit. It was documented. Since you have so many units why aren’t the mouse traps or mouse poison checked on a regular basis? I have rented units for years and this has NEVER happened before. I have to throw out some items because I don’t know how long the mouse lived in my unit. The unit should be prorated for July and I should receive a refund for the days that I did not use it. I am just glad I moved out my things when I did. I am very disappointed with the experience that your establishment provided and I will pass on my experience to others.
MARIA A | Overall ExperienceI made an online reservation for a 7x20x6 Vanbody, but when I arrived to the storage facility, the manager said that he could not find my reservation in the system. He showed me a much smaller 7x14 unit and said that was all he had or I could try searching for a self-storage facility in the area. I drove all the way from Maryland only to be told “good luck”. In the end, the manager was able to rent me a 7x26 storage unit only because a reservation was canceled at the last minute. I had the whole move and storage planned weeks in advance and am frustrated with the nonchalant response of the manager. I also want to know why my reservation did not show up in the system even though I received an email confirmation.
Stacie C | First ImpressionsI love the facility however the parking is very minimal. I went at night so had no issue but I can’t imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There’s cameras for security so I don’t see why not
Thomas S | Online Move Inwish there was more parking available!
Paula W | Overall ExperienceJose was amazing. What a dedicated Superstar he is. He is very proud of his stock ownership in the U Haul corporation. Keep giving him more responsibility
craig C | Overall ExperienceThe location while good off of POWAY, but the parking is difficult because the location is very busy. The overall feel of the storage area is dirty/ old. The staff for the most part were friendly but not consistently so.
PAUL A | Overall ExperienceNeeded my books and as a result moved the boxes out of U-Haul storage, otherwise would stay as a client. If I need the storage, will return. Mr. Toby Anders is an EXCELLENT and professional and polite Manager and for sure a GREAT asset for U-Haul office in Poway. Thus, would suggest to reward and award Mr. Toby Anders. All the best to Mr. Toby Anders and thank you U-Haul for serving the society.
Joseph G | Overall ExperienceSo far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems
Taryn H | Online Move InAll staff extremely helpful. Thanks!
Jonathon J | Overall ExperienceProfessional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.
Mario M | Overall ExperienceJose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn’t realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!
Alison C | Overall ExperienceJose, Toby and everyone was professional, curious about very personable.
Elena O | Overall ExperienceToby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Thanks!
Kenn D | Overall ExperienceI asked to remove the fees because they tried to take the incorrect amount from the auto deduct.
JULIA S | First ImpressionsIt took a long time to check in but check out was streamlined.
BOB M | Overall ExperienceSmall boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.
Lee S | Overall ExperienceTodo muy bien
Guillermo M | First ImpressionsRachel and Jose were extremely helpful through my entire moving process! Words can’t express how appreciative I am for their help!
Shaarayah B | Overall ExperienceWe rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.
JAMES H | Overall ExperienceJose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,
George C | Overall Experiencekeep up the good work.
Kim M | Overall ExperienceVery reasonable prices!
Janice O | Overall ExperienceThank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.
carl b | Overall ExperienceJust what I expected and beyond in great service even when they were VERY busy.
MAREL S | First ImpressionsOnly problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.
Anthony M | Online Move InThe key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things
Rachel A | First ImpressionsHaving a u-Haul company in the neighborhood is very convenience.
DIANA A | First ImpressionsRefunded extra charges. What if I had not noticed???
Ronald G | Overall ExperienceDuring this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!
Tyler B | Overall ExperienceStaff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.
John G | Overall ExperienceOnly recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it’s a tiny parking lot with ?2 handicap spots and 2 regular car parking spot
alvida p | Overall Experiencethanks for the service ,I GONE HAPPY.
Martha M | Overall ExperienceThank you all for a good experience.
elizabeth n | Overall ExperienceI have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.
brenda w | Overall ExperienceVery nice place to store my belongings until I finished moving into my new place.
Matthew K | Overall ExperienceJose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.
DANIELLE P | Overall ExperienceVery convenient
SCOTT A | Overall ExperienceGreat customer service
Annette H | Overall ExperienceWe always have a great experience at this location!
Taylor B | Overall ExperienceVery good customer service and respectful.
Israel A | First ImpressionsGreat experience from beginning to end! Thank you
Cathi T | Overall ExperienceThe management team was very helpful in assisting me with my needs. Thank you!
Diana K | Overall ExperienceThese guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working
Bret W | Overall ExperienceManager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.
JAMES S | Overall ExperienceEverything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.
Brooks B | First ImpressionsDesiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again
Jessica J | Overall ExperienceGreat customer service, super easy process start to finish. Will definitely recommend
CHEVELLE B | Overall Experienceservice and experience was good
chuck k | Overall ExperienceWe are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.
Michael o | First ImpressionsLucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!
DANIELLE P | First ImpressionsEasy peasy
Kiere E | First ImpressionsConverted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.
Tisha M | Overall ExperienceThey went above and beyond to help me get the right storage space.
Anthony V | First ImpressionsGreat service!
Drake A | First ImpressionsVery friendly and helpful.
Kim M | First ImpressionsExcellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.
John M | Overall ExperienceDesiree was incredible! Thank you for all you do
Mclaren S | Overall ExperienceWe love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Thank you
Taylor B | Overall ExperienceFrom being to end this was a very professional service. Would highly recommend your company.
dawn b | Overall ExperienceThe Manager, Jose, is excellent. He's always been helpful and professional.
Christian G | Overall ExperienceDesiree and the other workers were so kind and helpful.
Matthew A | Overall ExperienceThank you for an awesome job!
Mclaren S | First ImpressionsMy storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't
MARY L | Overall ExperienceOnly down side is the minimal parking
Alex V | Overall ExperienceGreat place!
LORI W | Overall ExperienceStaff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!
Angie G | Overall ExperienceJose & his staff are easy to work with Excellent service!!!
CARLOS C | Overall ExperienceGodd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.
David H | Overall Experience:)
christy e | Overall ExperienceEveryone was very helpful!
Kathleen T | Overall ExperienceThank you
Symea S | Overall ExperienceThe third party mover was sub-par but everything else was fine.
Ramon V | Overall ExperienceJuan was very helpful
Guy I | Overall ExperienceJose was very helpful we appreciated his professionalism.
Guy I | ReservationVery good Will use it again soon.
margarita v | ReservationGreat facility. Staff very, very helpful!
PATRICIA M | Overall ExperienceJose is great.
tino s | Overall ExperienceSo helpful, so kind, so knowledgeable
lisa h | ReservationJose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.
David T | Overall ExperienceThank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!
Sun H | Overall ExperienceAlways friendly and helpful staff.
GORDON y | Overall Experiencenone
jack r | Overall ExperienceThank you guys
Joe C | Overall ExperienceGood service :)
david d | Overall Experience