Customer Reviews for U-Haul Moving & Storage of Poway

4,664 reviews

13210 Poway Rd   Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

(858) 486-3660

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(858) 486-3660

13210 Poway Rd
Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The manager was very professional i would highly recommend any one to come here

KHOA N. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Customer did not leave a comment.

MONTY T. 
Rating:
5.0

The people at the desk were great.

SANDY L. 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

The person that help me I think his name was Toby was excellent I'll be back next time I need a U Haul

MATTHEW H. 
Rating:
5.0

Smooth operation, great equipment.

DAN R. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
1.0

As I've already mt q the President on this matter, this is redundant. The manager had no business being manager, it was clear he did not want to there and his attitude needed some training on how to deal w customers. He canceled my rental and it wasn't until I called the President did it get resolved. Terrible person in front of U-Haul, a change needs to happen.

Richard D. 
Rating:
5.0

Truck interior was fairly clean. Exterior of truck was dirty.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

RALPH K. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

I already have the same problem twice no communication from manager, they like to charge extra on fuel even if you fill it up with the amount of gallons they show in their contract

Juan V. 
Rating:
2.0

Waited 30 minutes before I was helped.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

NORBERTO L. 
Rating:
5.0

Thank you for all of the years of use.

TED P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

BERNARD D. 
Rating:
5.0

We had an excellent experience renting a van at the Poway location. The two employees (believe their names are Toby and Jose) were friendly and very helpful. Would highly recommend

John T. 
Rating:
1.0

I need that money to go back to my card!

KRISTINA B. 
Rating:
1.0

The manager is the rudest person I ever met in my life he called me to return the car and he threaten me if I didn't bring it at 8 o'clock in the morning even though I called and I have an extension till 12 o'clock of this day I think you should take the license from this location

ISMAIL Q. 
Rating:
5.0

Had to wait 10 min for 1 person in line, No walk around done with rep only rec'd an text later about rental inspection. The YOUNG female rep seem to keep asking other Male rep how to do something in regards to a rental.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Great customer service even though I was charged for the insurance even when I asked to opt out. No big deal whatsoever but still made me say to myself, “The fuck?”. I'm sure he was just looking out but nevertheless this location never disappoints

Mark P. 
Rating:
5.0

Not much you can improve on. The store space being limited comes with the turf. Personnel very courteous and friendly. It's all good!

ARIEL G. 
Rating:
5.0

This is one of the best places to rent a truck from

EDWARD T. 
Rating:
5.0

Just Keep up the good service and people friendly.

CESAR B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

You, your equipment and all were very helpful. I've rented from Uhaul and always find it my go to when I need to rent again.

BARBARA F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerold M. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

One of the best costumer service!!

ART M. 
Rating:
2.0

The drop off location did not process our return properly and I had to spend hours on the phone straightening everything out. The drop off should have checked in our truck right away. We even returned the truck earlier than the drop off date. On top of that, when they confirmed that the truck was in their lot the whole time, I was sent a receipt that charged me for being a day late. I had to call back again to get a refund for being charged erroneously. This location is very disorganized can caused me undue stress.

Young C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

All was great

ANDREW J. 
Rating:
4.0

Customer did not leave a comment.

Dalton W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

AFZELIA G. 
Rating:
5.0

Customer did not leave a comment.

SOMPHET S. 
Rating:
5.0

Every aspect of my experience went smoothly ....

RONALD S. 
Rating:
1.0

The The manager customer service was very poor I feel like they was doing productivity. Also don't care about his job or the customer at all

MAYLETTE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

This location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.

Halley H.  |  First Impressions 
Rating:
1.0

The roof leaked when it rained, got my things wet. I filled up the truck with fuel equal to what I used, but they charged me $8.40 for one gallon. I went 36 miles, the truck gets 10 MPG, so I put in 3 1/2 gallons at the ARCO on Poway road... I put back what I used. That is BS to charge me a gallon, when they don't even start with a full tank... what absolute BS. Then they said they were only open until 7PM, I asked if I could drop it back after 7PM, which I have done with many truck rentals, never being charged extra to do so. They charged me a $20 "after hours fee" which he did not tell me about when he said I could drop the key in the after hours drop box. I have never been charged and "after hours fee" at any other time I have left a rental truck once they were closed. One location, other truck rental company, I dropped on a Sunday, which they were closed, and there was not fee. I will move all my business to that company from now on. I have two more times I need to rent a truck in the next few weeks, I will not be renting a truck from U-haul... It will never be from U-haul of Poway EVER AGAIN what a con artist location this is!!!!!!!!!!! I have never been gouged with petty charges like Poway just did to me while renting a truck.

SHARLA E. 
Rating:
5.0

Customer did not leave a comment.

RALPH K. 
Rating:
5.0

Awesome staff, offered to let me speak with Supervisor about truck concerns and even gave me another person to call to speak about the experience. Polar opposite experiences. Yay Poway you rock!

jessica K. 
Rating:
5.0

Both Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.

Qing F.  |  Overall Experience 
Rating:
4.0

Everything there was great

jerry C. 
Rating:
5.0

Customer did not leave a comment.

MON T. 
Rating:
5.0

Fast and nice people

THINH V. 
Rating:
4.0

Customer did not leave a comment.

Christina V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Employee was super friendly and helpful

BERTRAND W. 
Rating:
5.0

its hard to improve perfection the staff is professional and friendly. Tobey is friendly and professional and helpful I highly recommend this location. I will come back in the future thank you.

JESSICA B. 
Rating:
5.0

Good.

RAFAEL V. 
Rating:
5.0

Customer did not leave a comment.

Mina I. 
Rating:
5.0

Customer did not leave a comment.

RAKESH K. 
Rating:
5.0

Your intergararion with mobile divides is getting better

RICHARD C. 
Rating:
5.0

You guys did a great job I can't think of anything

MICHAELROBERT H. 
Rating:
5.0

Great customer service and trailer!

Kenneth E. 
Rating:
5.0

Be clear about check-in, and that's it's very automatic.

MARK H. 
Rating:
5.0

Real U-Haul place very nice

John W. 
Rating:
5.0

Great job. We were in and out for both checking in and returning the vehicle.

Susan G. 
Rating:
4.0

Check in and out was pretty easy and fast. No parking space for customers to park their car. Had to park the car nearby while I had the rental. Friendly and cordial staff.

BAHMAN J. 
Rating:
5.0

I have rented 4 trucks over the past 2 years including 2 26' trucks for long haul moves. The trucks have never had a single issue even hauling a very full load across the mountains from coast to coast. Service at all locations has been excellent. U-Haul as a company and their automated services have been beyond expectations. I definitely recommend everything about them. Thanks U-Haul for making the past 2 years easy to manage and affordable. 2 thumbs up!

ROBERT M. 
Rating:
5.0

Nothing really to improve it. Just like to say how much the fast and courteous service was. It was greatly appreciated. The staff at the Poway location are great. They seem to recognize that when people are moving it can be very stressful. They really make it easy and that helps take a lot of the moving stress away.

DARREN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
3.0

nice friendly service 👍

John W. 
Rating:
5.0

Customer did not leave a comment.

Steve U. 
Rating:
5.0

Everyone I interacted with at this location did a fantastic job and made the rental process so easy.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

Tracey V. 
Rating:
5.0

Customer did not leave a comment.

Amir R. 
Rating:
1.0

Half the windshield was covered by what looked like dog slobber. The drivers door had to be slammed in order to get a shut and even then you could still hear air rushing through it on the freeway. The passenger side mirror kept falling down which made it very difficult And dangerous to make a lane changes.

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
1.0

Had to call three times over a day to make sure they checked in the vehicle. They weren't even that busy and never really helped. Overcharged for gas too and miscalculated and tried to address but put me on hold for 26 mins and I had to hang up.

Tammy L. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE J. 
Rating:
5.0

Customer did not leave a comment.

PENG C. 
Rating:
4.0

All customer representatives did a great job in helping me with this U-Haul rental..Thank you

Julie A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer service was great!!

EMILIO H. 
Rating:
5.0

Customer did not leave a comment.

GIANNA P. 
Rating:
5.0

Customer did not leave a comment.

IYAD S. 
Rating:
4.0

Customer did not leave a comment.

Megan T. 
Rating:
5.0

The employees were knowledgeable, polite and knowledgeable

STEVE S. 
Rating:
5.0

The crew over at the Poway U-haul are excellent. I'm a frequent customer and always happy.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Vince G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

RALPH K. 
Rating:
3.0

I picked a 26' truck that was old and bet up. It had no cruise control and an exhaust leak. I went about 5 miles and the transmission went out. When I called the location where I rented the truck they sent a mechanic to look at it. The mechanic found the same problem I had mentioned, no forward gears. I left it with the mechanic and it was towed. I was told I would have another truck, which they did provide. It took over 3 hours to get another truck, which was much newer and had cruise. Cruise control is necessary, since I was traveling over 1100 miles. The location I rented from said I would be issued a credit for the problems, which I haven't seen yet.

MICHAEL W. 
Rating:
5.0

Location was great. Anders was great and super helpful!

JAN S. 
Rating:
5.0

The streetside location and smaller property size is more than made up for by the excellent customer service provided!

ERIC T. 
Rating:
3.0

Inside cab was dirty, oil light came on as soon vehicle started tires near bald.

LOUIS I. 
Rating:
5.0

Customer did not leave a comment.

Gordon N. 
Rating:
1.0

Hidden fees and poorly maintained vans make renting a uhaul a miserable experience these days.

DAVID P. 
Rating:
5.0

The transfer to a different storage was efficient and fast. Awesome staff.

ERIC M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very well organized and good service

IGOR L. 
Rating:
5.0

I appreciate all of the help from the staff. Thank you.

Gaylene C.  |  Overall Experience 
Rating:
5.0

Great service

Deborrah R. 
Rating:
3.0

Understaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.

ANDREA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sue s.  |  First Impressions 
Rating:
4.0

I love the facility however the parking is very minimal. I went at night so had no issue but I can’t imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There’s cameras for security so I don’t see why not

Thomas S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jared L.  |  Online Move In 
Rating:
5.0

So far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems

Taryn H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen H.  |  First Impressions 
Rating:
5.0

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

JULIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Todo muy bien

Guillermo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN C.  |  First Impressions 
Rating:
5.0

Just what I expected and beyond in great service even when they were VERY busy.

MAREL S.  |  First Impressions 
Rating:
4.0

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Anthony M.  |  Online Move In 
Rating:
5.0

Easy peasy

Kiere E.  |  First Impressions 
Rating:
4.0

Great service!

Drake A.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top