Customer Reviews for U-Haul Moving & Storage of Power Ranch

I had originally called the Uhaul owned facility in Gilbert , AZ , for storage of my utility trailer. Not having what i needed they asked me to hold. After fifteen seconds the gentleman let me know that if i wanted i would be notified when what i needed would be available , or another Uhaul location does have it available NOW. He told me location, phone number and approximately how many minutes away. I called the other location. The woman said that it just became available, and there was a waiting list but she would call back shortly. She called back in 11 minutes and said she called the other people on the list whom no longer needed storage. It was available now to me at 6:45 pm on a Friday night. I told her that i was on my way. I arrived and was on line behind 1 other customer. I was then met by a happy , bubbly CSR whom took care of my storage quickly , efficiently, and thoroughly offering all options and insurance of my rental. GREAT JOB in my opinion .

Super friendly staff and helpful

Great service, thank you!

The checking out of a truck process with my phone was impossible. The information of the location of the truck was wrong. The app stated the south side and it was on the North, We had to go inside to check out the truck. When first pulling into the driveway I was almost hit by a large blue SUV I was later told was a higher up in Uhaul driving. I was making a right into the drive and he was turning left. I guess I didnt turn fast enough as he almost hit me trying to avoid the on coming traffic and then drove into the exit gate to enter the building.

The young lady that helped me was phenomenal! And knowledgeable! Great experience!

The staff was so friendly and helpful! I accidently reserved the wrong type of truck (I needed a ramp and reserved one without). It was super easy to exchange! Also super easy to return. Highly recommend this location.

Professional, quick, equipment was newer and in good working order.

When I explained my issues with the appliance dolly she immediately told me she would refund the cost of the mistake.

Nothing everything was great.

Self check I. Is very cumbersome. You should be able to use more info we already have in our account to simplify the process

Always a pleasant experience EVERY time I came into the office. Always greeted quickly with a cheerful Hello! Dalaney is the reason I rented at this facility when I was checking storage places in the area. Her pleasant greeting and answering all my questions made me rent on my first visit! Thank you Dalaney!! (sorry if I didn't spell your name with the correct spelling.)

Great customer service ✔️

Very good experience so far. Staff is very friendly and helpful

The girl up front was very friendly and professional

So polite and helpful, thank you

After hours drop off.

Continue with what you are doing because you are super and professional

Great costumer service. Thank you.

You guys should come up with some sort of loyalty program. I have used U Haul about 5 or 6 time in the last month and think a loyalty program would be a huge benefit for your frequent customers.

My initial reservation was for a nearby location (SSC Auto Repair), and my reserved truck was not available at that location. I was able to get a truck from this location in Queen Creek and was treated very well by the staff given the situation that had occurred. I am probably not going to use Uhaul online again given this mistake on the scheduling part, but will instead call this location directly to schedule in the future.

Nothing. Continue Excellent customer service.

Great customer service, I would definitely use this location again.

I wasn't told when renting the truck that the charges were by the mile. This ended up being a much different charge than I was told to expect when renting the truck. Will use another company next time.

They were very helpful and friendly when I had to change my rental term. The equipment was ready, clean and drove well. Whenever I rent from I haul I intend to use this service location.

Hailey was great go Trump

Had issues with obtaining keys. Verification online took forever and we lost an hour of our rent time. Customer service was not available to answer calls and wait time was long.

Uhaul agent Caden Blum did a professional and rendered assistance fulfillment of his employment - well done

Payed for a 24 hour only received it for 3 hours. Truck smelled like goatS which I was told I was going to get a discount on when returning the truck to a lower fee per mileage but never did. Also purchased a tie down that only had one end of the tie down and was in usable having to return this as well

Very good customer service.

Very nice folks

Very helpful and convenient.

The wifi was down when I got there so I did have to wait about 20 minutes. Otherwise everything went well.

I have had nothing but excellent experiences with U-Haul!

The best experience renting from Uhaul!

Online service

Everything was great

The two young ladies that were working on July 30 were pleasant and engaging. I was in the middle of a long day and they made it just a little better by being fun and friendly! Thank you! My reservation was overbooked I guess, so my 10 x 20 unit was substituted for 2 10x10 units. I am ok with the change but was required to purchase an additional lock as a result. I pleasantly asked the ladies if they could work with me on the 2nd lock and they stated that they didn't have the authority but would ask someone else...I don't feel I should be charged for a second lock when the change was not of my doing? What do you think?

Wash the windshield

Easy drop off and convenient for my location

Easily completed reservation date, size of rental, time needed etc. online. Confirmed rental online. Upon arrival the day request, vehicle parked with convenient accessibility & ready to go. Staff member at site, a gentleman age 20 something, was helpful, pleasant, professional & knowledgeable. Great experience! Thank you.

The people were very helpful in a difficult situation. The first location could not get the u haul connections so they referred me to the Power Road location and they did a great job getting my truck

This is a well run facility. Staff was always available and helpful. I highly recommend it.

Nothing noted at this time.

Cyst service rep was top notch

Excellent staff responsiveness. Easy check in and check out. Clean equipment.

Woman in the front office was very professional.

Great staff and very helpful !

Very fast process for pick up and return and Delanee was helpful and friendly Loved that sign was present for face masks being work for team members and customers

Great customer service! By doing online check-in, I was in and out within 5-10 min.

The Uhaul team at Power Ranch made a stressful move EASY! My closing was delayed by 2 days resulting in me calling the office twice to extend my reservation, and each time I spoke with them they were super kind and understanding. I also forgot to bring the furniture blankets I rented back and they happily waited for me to run home and grab them at no additional charge. The experience I had won't be Uhaul team at Power Ranch was outstanding through and through. I'd highly recommend them to anyone looking for great customer service and top notch equipment!

Not a thing, it was great!!

First Month free is very nice.

Customer service was very good and our overall experience was great!

Great experience and staff was very helpful.

The U-Haul at 7175 S Power Rd in Queen Creek, AZ, is one of the best U-Haul facilities I've been to in my many years of renting U-Haul vehicles. The staff is most efficient and friendly; I couldn't ask for better service.

Verry helpfull

Excellent Personality and service.

Great customer service, would recommend them to anyone

Everything was great.

The only issue with the rental truck was non working windshield wipers, which I didn't realize until I drove through a downpour in NM.

Quick easy pickup and return. Very friendly employee.

The staff was very helpful, the equipment was in great shape, and the prices were very affordable.

It would be more convenient to allow the customer to return the vehicle to ANY uhaul location.

For apparently no reason whatsoever my account suddenly has an alert that no longer allows me to use 24/7 rideshare. This alert can't be removed despite my identity being verified on multiple occasions. What used to be a minute process for pickup now takes 2 hours. No one can provide an explanation or solution.

I reserved the wrong size truck for my move and the General Manager was EXTREMELY helpful. She (thankfully) has the next size up, explained what was going to happen with canceling the other truck and got me the right size very quickly. I could not have been more pleased! Even before that, the employee who proceeded my initial rental was wonderful as well! Honestly I am sad I am moving, now that I found such a great U-Haul.

Great service

After 8 years of renting Uhauls for our moving business this was the worst experience ever! I only rented it for 3 hours and the ladies charged us for 2 full days. Horrible customer service and delivery attempt to fraud in these trying times.

Wonderful experience at this location! Will use UHaul again!

My experience was awesome

I drove 14 miles and you charged me 18 for gas. Are you kidding me? The gas gage didn't move. I will think twice before renting next time.

A few more large trucks available

Awesome experience!

Hannah (the manager) was super helpful and I will use this location again.

Online checking was very frustrating and still waiting for a receipt

Notify a customer before they arrive to pick up the truck that the size they reserved was not available. We are not comfortable driving a Uhaul bigger than a 15' and had to be tense all day. We would have been happy to drive two more miles up the road had we known in advance. We then received a voicemail the next day that we were late returning our truck and would be charged more money, if we didn't return the truck right away. We had returned the truck the night before around 9pm and left the keys in the overnight drop box. So I was a little shocked to receive the message. A better double check of trucks may be needed to be put in place at this new Uhaul location. Both employees that took care of us were trying to go above and beyond to help us get a truck ASAP. So staff that helped us was lovely! Better procedures practices may be what is needed.

We waited in line, and were then quickly processed out of the truck. She was happy and helpful.

Very nice people! Very helpful.

Hannah is delightful, she has helped me with several van rentals and now with RV storage. I was on a waiting list for a spot and Hannah called, let me tour, and quickly booked the spot for me. I am very happy to store my RV much closer to home now!

Hannah was always pleasant and helpful. I would use this facility again.

They were the most awesome helpful people! They were great to help us get our storage and assist with boxes. We will bring them all back to them once we finish moving! Absolutely stupendous!

Hannah was wonderful! Polite and very helpful, she made this so easy. Really appreciated her guidance for a storage room and our supplies. Great customer service!

Staff was nice & honest Much better than our experience with Pubic Storage

Hannah is very polite and knowledgeable about the property. The unit was available as she stated and ready for move-in as promised. Thank you, will let others know of this facility.

Our experience was everything we needed it to be. I recommend using this facility for your storage needs.

Pleasant, task accomplished quickly, professionally.

Excellent customer service by Dylanney and the other young girl there.They are both an asset to your company.Very refreshing to see such GREAT customer service these days by younger people.

Hannah was very helpful and informative. Thank you!

Rfg

I always go to uhaul

All was good for this move...

Thought the advertised rental on your vehicles was misleading. We traveled 119 miles, and ended up paying a great deal more that your touted amount. You should have a graduated scale for excess miles.

The lady that helped me was awesome very helpful. Thank you

Good accessibility, the drive up units are the only way to go.

Hannah was very helpful and accommodating..

I forget her name but she was very very helpful in every way. At the counter when I first walked in during the time I was there etc. I would recommend them

Didn’t have no problems

Hannah is amazing &on top of her game, i will rec. due to my experience with hannah. The other lady, every question was answered "i dont know i need to ask my supervisor! READ THE UHAUL PANTHELT LADY

The best customer service I have experienced. Love this place!

I have never rented a storage unit before. That was the most insanely simple process ever. Great job uhaul. In a world that is seemingly always more complicated than it has to be you guys are not.

Hey young lady that helped me was very kind, very efficient and very knowledgeable. I told her what my family's needs are and she was able to accommodate them.

Excellent service

The young lady at UHaul was outstanding

Great customer service

The mover that was suppose to unload my truck (Sun City Muscle Movers), did not show up. A HUGH Thank you to Allie Gonzalez for all her help in finding someone to unload my truck.

I went to pick up my trailer for a trip and found they had rented the other half of my space to another person. The size of both of our camping trailers where such that we only had 6 inches of cleara

Allie, the manager is very efficient with the cleanliness and running the facility. However, she could use training in customer service; two of my four contacts with her were less than pleasant.

I just relocated from Kansas. You guys were very nice, and helpful.

You were all great!

I was extremely pleased with the assistance provided to me by William when I arrived to pick up my vehicle after 8 months in storage. Ali was most helpful too in finalizing the storage fee.

the staff are very plesant and helpful. My entire storage stay was perfect.

.

I will highly recommend your facility to anyone friends, family and let them know how happy I was with your facility

The staff was friendly & compassionate.

The facilty is very clean and the staff exceptional.

All of our belongings had a huge layer of dirt on them when we removed them. It was like we had just left them outside in the elements. Would never use this place again.

N/A

Staff were readily available and helpful. Thank you so much.

😀

Great customer service

Service was awesome, very friendly!!!

Absolutely exceptional customer service! Made the process of getting my storage unit completely seamless and stress free. The staff is beyond kind! Will most definitely be recommending!

The staff was excellent. Explained every detail of our storage. Kudos to everyone at U-Haul Moving & Storage of Power Ranch.

Easy move-in process! The office had extra water when ours ran out and we were so thankful! There were several dollies available for use which made unloading and moving in much easier.