Customer did not leave a comment.
Jeff KooiCustomer Reviews for U-Haul Moving & Storage of Power Ranch
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unclear as to why receipts aren't available immediately upon return. I returned the truck 9 hours ago and still don't have a receipt.
JEFFERY CORPORAAs always. Quick and easy
Joe ElbertsGood experience
Patrick McCannI was told that the hitch was in Glendale on Monday so we could install in Queen Creek on Wednesday. When I arrived they had no record of my reservation and the part was not in. Needless to say I was very annoyed that I had to come back on Friday. However, once getting the hitch, I was very pleased with the diligence and the completed work by the installer.
Jeff FranklinGreat Staff!
Debra GeisI have rented several times and always very helpful.
Joe ElbertsNobody came out to the return area. I started walking towards my ride and to put keys in drop box then someone came out and I had to go at that point. I called them to figure out mileage with no help or resolution. Terrible customer service
tyson latawiecDropped the Uhaul trailer off at 6pm, was told I would receive a confirmation email closing the ticket within 5 minutes. Around 6:45 had not received an email saying order was closed, called the store, no answer, directed to Uhaul support who told me to call back at noon the next day if my order still was not closed. Called back at 1PM the next day because order was not closed, Uhaul support called the store. My order was closed and I received my confirmation email but was charged an extra $31 because they closed the order the day after I had dropped it off. Had to call back to Uhaul support for a THIRD time to get a refund for the extra charge.
Jake LinerMy experience with this location was pretty darn good in all respects. Nice people and good service.
jeff nelsonEverything was great. No issues at all.
Robert DeeringAlways have a good experience at this location. Very friendly staff.
Caitlin DanielsBest customer service
MARIO CRUZYou all or U-Haul needs to offer military discount on trailers and trucks!
Rick De La RosaStaff was very friendly and helpful!
Deb GeisComplete rental was without a problem. It made my job easier.
Henry Jenkins | First ImpressionsThis was the third time I was issued Chevrolet Silverado Truck BP 5385 E which each time before I informed the staff that the Trailer light Running lights were not operating on the 7/9 pin receptacle. This time hesitant I asked again if this truck was good to go and was told this truck had no trailer light issues. If this is not fixed next time I rent I will file a safety complaint to corporate with my history of notifying staff about the problem which prevents me from towing a trailer in the dark. I will also use other locations.
Michael WeidemanNothing ! Every employee we dealt with, was very pleasant and knew what they were doing. Exceptional service was given to us by Shannon.
Arthur ThomasLexi was super helpful, and did a great job hooking the trailer to our vehicle. Great experience!
Steven JeansonneApp is a little slow checking in and out.
jeff corporaI was greatful to have meet Robinson Madera the general manager who I can see cared about customer service and help customer as he helped us with storing our personal beings even doe it can be stressful at times he made the experience less stressful we where disappointed he was moved and saw the difference in customer service as we couldn't even get a simple call back or talk to any the from the office at Queen Creek and power rd uhaul. The service is now horrible as I ask for help and was denied any from uhaul employees so in my opinion uhaul should have never move the general manager Mr. Robinson Madera out of the Queen Creek office what a mistake that was from your Main office or the person who moved him. Well I see dissatisfied in customer future at uhaul on Queen Creek and power rd.
Shirley Paiz | Overall ExperienceAlways great service
Lisa ShayBest Staffed and Maintained U-Haul location I have ever rented from and why I will only rent from this store!
Michael WeidemanGreat customer service, from check out to check in. No waiting, resonable pricing, and large inventory of a variety of trucks and trailers.
DAVE TOVEYEveryone was really nice, Shannon was awesome should me to my storage unit and showed me all the security.
Donyale Brownvery friendly and helpful staff. Keep it up.
MUSTAFA AL AZZAWII did a drop in request for a trailer. Employees at the pickup location were great to work with.
Don SorensenI have no suggestions because my experience was over and above excellent. I had a question ref returning the truck, fast responce, courtious, and vert helpful/ I highly rate this location and the people!!!
FRANCES MILLEREXCELLENT CUSTOMER SERVICE!. "Michael" handled the initial equipment check-out process when we went in to pick up the 6x12 cargo-trailer. He was very friendly, polite, patient and kind to us during the detailed paperwork process. The hook-up process for the trailer to our vehicle was completed in a timely manner, with a thorough safety-check. The one-way trip to Colorado was completed with no problems. We are grateful for the professional expertise of the U-Haul staff and the EXCELLENT outcome of our long journey to Colorado. Could not have been any better! Thank you, U-Haul!
Eric AeschlimanFix the truck, suspension and steering is look and bouncy. I’m a mechanic by profession and it’s hard to keep on the road
Jeffrey PetersonI just want to give my thanks to one of the reps that was very friendly and made my entire, renting, returning and signing up for a storage unit process very easy. Shannon K was my Uhaul rep yesterday when I rented the truck and today when I returned the truck. I even decided to rent a storage unit after Shannon told about the deals going on. This is my 4th experience with Uhaul and by far the smoothest process and best customer service yet. Nice clean facility and great customer service!
Tyler MorrisonChelsea was amazingly empathetic and helpful! All of the employees there have always been super friendly and helpful also from when I first got my unit rentals to this rental! I don’t remember the 2 in office when I picked up but they were awesome too! Of all the experiences with uhaul this location is definitely managed the best with customer service at the top!
Jenna Voogt | Overall ExperienceStaff is always helpful and friendly.
Mark MorrisNone of our key cards worked to get into my storage units.. it took an hour and a half to get it going because the computers kept freezing.. then when we finally moved my stuff the gates wouldn’t open and we had to go to the front office 4 different times. They came with their golf cart twice but upon leaving it didn’t open again and we called the intercom and no one came to open it so three different t cars had to go into reverse and go in the way we came in. I set a passcode with the guy at the front desk and that said access denied. I will def be moving my furniture out.. please hire staff that knows what they’re doing.
Mariam Oganesyan | First ImpressionsNo issues
John Schuhmachergreat
Jon FredendallCustomer service representative was very fast and friendly
Joe MarandolaDrop off location to far
Guy BanksShannon was well knowledged and super helpful.
Christina TannerVery easy to rent and return. Great store stock of supplies and very helpful staff. Best rental experience ever!
Greg ChavezLexi was awesome! She was very kind, friendly and helpful. Very easy to work with and made picking up the rental easy. Dropping off was a different story. Pulled up to the drop off area and waited for someone to come out. No one came out. So I walked in to 4 employees standing there. One asked if he could help and I said sure I need to get this trailer off. He then came to help. As he was walking out one of the others said something under his breath. The guy helping me seemed like he really didn’t want to come help unload. Honestly probably not going to come to this location again. I will drive extra to avoid the laziness and dismissive behavior. Again, Lexi was amazing and I would recommend her to help anyone out.
Ryan GouldThe staff was great to work with. The best experience with UHaul I have every had. Great customer service.
Greg Richard | Overall ExperienceMy husband and I came to this location our first time renting. The employee shanon helped us as much as they could then they went to grab another employee by the name of Seneca (unsure how to spell her name) she has black hair with tons of tattoos. She wasn’t attentive, her communication skills were bad, she didn’t have a sense of urgency to help, and her attitude was unprofessional. I was confused about a few things so I went to ask her questions she answered them with lack of people skills. I approached her to ask for her name. Shanon showed me the badge but Seneca didn’t. I told her I was going to leave a review because that was poor customer service. Seneca and shanon both put the straps on the wheels but the strap had came off the wheel Senecas side. We then had to come back to the location the next day for the straps to be added back onto the car. Now we were 2 hours behind on schedule to move. I asked for the manager and he approached me with concerned and assured me that I was in good hands, the right way to help a customer. Seneca needs to work on her people skills because this job consists of communicating having a sense of urgency and actually doing the job correctly. Don’t have Seneca help you if you go to this location. She needs to do better or find a job that fits her work style because this ISNT a job for her. Situation was taken care of due to the manager helping. I recommend this location only because the manager helped tremendously.
Crystal GloriaThe staff was excellent! The Seth(s) and the young woman at the counter were awesome ! her name started with a C.
Robert WarehimeDrop off process was a bit unclear and app would not work for drop off.
Wade HardingEveryone was very nice and accommodating. Great service. Thank you!!
Anusorn Komutanot | Overall ExperienceSoild assistance on-site. Terrible app functions to check vehicle in. Went through entire vehicle photography upload twice to no avail. Absolute waste if my valuable time. Promote and give a raise to all on-site humans and immediately terminate the brain trust behind any on-line function at U-Haul becuase none of it works as intended.
John HoefertVery pleasant and confident in knowledge of the business
VICTORIA MILES-LARGENT | First ImpressionsExcellent team thank you
James Grimes | Overall ExperienceThe staff was friendly and efficient. The facility was clean and easy to access.
gregory fagerNot enough people working for a Saturday morning. Long line and took a long time for check in. My reservation didn’t match the counter persons.
Dan WilliamsonRep. Isabella was helpful with setting up the contract and taking care of my needs. Thanks
VENKATA PAGAIf tipping were appropriate the entire staff needs a huge tip. The manager checked in to make sure I was good The cashier was polite and efficient The main contact did a fantastic job and reduced my cost significantly by not charging for what I already had in place Just a fantastic experience
Lanny Brownno improvement is needed
craig lofstromYall charged me for two months after asked you in person to cancel my account the day I moved out and didn’t, then charged another month after, and your customer service refuses to help because your employees can’t do their violently simple job.
Cory Beyersdorfer | Overall ExperienceEverybody I came in contact with was very helpful and professional.
Stephen DavisHire better people and have a better GM who actually cares about the customer and doing what’s right. Terrible experience. Would not recommend to any friends. Will be leaving an honest review on Yelp and google reviews.
nicholas pfeiferU-Haul provided me with a safe and secure place to store my RV at a reasonable price. I only stopped using the facility because I sold my RV.
KENT MILES | Overall ExperienceQuick and easy!! 100% would recommend this location!! Great customer service!
Tristin MatrecitoThe manager Robinson was incredible. He helped us get our U-box unpacked early, accommodating our schedule, and assisting us beyond our expectation. I would certainly recommend this place to anyone.
Rhianna KozinskiNothing
Juan JaraAll four people that I came into contact with during this rental process were personable. They listened well, gave recommendations and worked on my behalf to get everything I needed. Yes, I would certainly recommend to anyone.
Joseph LittleLiterally oil all over the uhaul parking lot, gave us a crap uhaul leaked oil all over our driveway that we have never had an oil on and trying to sell our home, now with a beautiful oil stain on driveway. After packing out uhaul until late at night noticed this. Had to wait until 9am until uhaul opened talked with Seth, boy is he terrible and should be fired. Waited on roadside assistance until 1200. Left at 1pm to drop off only one load an hour away to be back by 5:30 for drop off time . Terrible
Nathan JohnsonThe manager, Robinson, is a cut above the rest. Left an iPad in a truck and he called to notify me and held it until I could pick it up. Lexi and the rest of the team are genuinely friendly and helpful. This is the only U-Haul location I’ll use because of that .
CHRISTOPHER RACANELLIThis was my first time using U-haul. Picked up from Ricardo and dropped off with Robinson, both were amazing and answered all my questions. Very smooth process for both pick up and drop off. Would definitely refer and use this location again!!
Nathan HayesI picked up a trailer, dolly, and a dozen blankets. Returned items and seen was charged a $15 cleaning fee. Called and asked why and was told I was supposed to fold the blankets. I informed them I was never told that or I would have. He said it’s in your contract. No where in the contract I received does it mention that. I have no problem with this if I was told or it is on the contract but it’s not and I was not told. Instead I was called about 45 minutes before my appointment to let me know I can get a month free for storage which I did not need and again in store I was asked if I for sure didn’t want the storage. This is the 2nd issue I’ve had recently on 2 different rentals. I am a contractor and have been needing trailers more often now. Seeing how things are going I might have to go elsewhere.
Paulie TerranovaYes, moving sucks and we were in joking around having a good time and the team played into it and went with it. Nice to have some people that aren’t stuck up snobs. Shannon was a riot even though new. Had a great time with them all
Kevin Nellis | First ImpressionsFantastic experience- management and staff were very helpful!
Christopher ItenEverything was great
Michael GarrisonFantastic service and excellent security! Robinson has been very responsive and helpful during our holiday move!
Chris Duckett | First ImpressionsOutstanding experience! Courteous professional service!
Ronald SchoenwetterThank you for taking care of my things!!!
Alexis Luna | Overall Experiencegreat staff and very nice storage options for both my trailer and household items. mahalo
FAAALIGA FILIMAUA | Overall ExperienceThe office staff was very friendly. The facility was well lit and clean. The office hours were very convenient. We rented a truck at the same time as the unit everything was very convenient, and we were very satisfied.
ANTONIO FLORES | Overall ExperienceRobinson went above & beyond in providing me the best customer service & making sure I had the right amount of storage for my belongings. I truly believe Robinson not only cares about his job but his community as well.
Isaiah Barbosa | First ImpressionsAwesome crew on Power Rd!!
david gore | Overall ExperienceTermites ruined my furniture stored there. I could not get help from staff on how to file a insurance claim. I have pictures of termite trails and ruined furniture.
walter warrick | Overall ExperienceJen and Robinson were amazing to work with. Thanks again!
Samantha Mohrweis | Overall ExperienceI was give and "handicapped" unit with swing out door. I would have preferred a roll up door but apparently there are not a lot of units avail 10x15x10 Can I change it ??
Michael Gress | First ImpressionsThe manager Robert and Assistant manager were so beyond helpful and nice it made my moving experience 1000% better. Honestly they were so kind and we're able to answer any questions i had regarding my storage unit and my u-box. That was the best experience i've ever had with a storage unit! I couldn't appreciate them more
Rachel GrakoStark | Overall ExperienceExcellent friendly service.
abe gonzalez | Overall ExperienceWe suffered through several communication and misinformation issues: -central number told us there was no elevator at facility -reservation Agent set up storage move in date that caused extra day of truck rental. We were not informed about this until dropping off our truck ($40 additional charge) -central number did not have any info about new facility which will be opening up in our area soon
Richard Pearce | First ImpressionsAfter all issue with the truck rental, this site sent me a message that even after I had canceled my storage, trying to charge me almost $300. Over all super disappointed that such a large company can’t get the system they use to work properly. Their short comings should pushed onto customers.
Derek Butters | Overall ExperienceJust at right moment we needed a storage facility to vacate the home having been sold The power ranch facility came to our rescue. From the rep helping to locate the size units we needed To the staff checking us in to Robinson reserving the 26 ft Truck to transport All our belongings To Prescott valley, az were wonderful . Their courtesy & caring to help in our move were highly Appreciated. Anyone looking to find a facility that is exceptional in all areas I recommend UHAUL Storage At Power Ranch. They are folks who make you feel like Family. Bless you Power Ranch for being there for us on our move September 9, 2023 Thank you, Stevenson Family
PHYLLIS STEVENSON | Overall ExperienceI've moved 39 times. Robinson Madera is the most professional Uhaul employee I have had the pleasure of doing business with. I utilized the Uhaul storage facility that he manages as well as ubox rentals and have been in the office several times to ask questions and take care of business. His team was helpful and and able to answer all of my questions. Robinson seemed to be everywhere at one time and made the place run like a well-oiled machine, especially under pressure. He even came out and offered us water on moving day, though I'm sure he was busy. Our ubox door was broken and he personally took care of it. He wants things done fast and right which I'm sure makes it hard to delegate, but it seems like he has a good team behind him. I highly recommend the uhaul storage he manages in queen creek.
WILLIAM GUDGEON | Overall ExperienceFacility was great, only complaint was when I originally booked the person who completed my request booked the wrong facility when I was very specific about the location I was wanting.
BROOKE SHULL | Overall ExperienceThe process was so easy & convenient! The only hiccup was we rented a truck 9-5 , brought items to be stored at your facility and thought we were finished with truck so we turned truck in. We then realized we forgot a storage area that also needed to be transferred to storage & had to start a whole new rental! Essentially, we paid to use the truck 2 times!
Dawnie Montgomery | First ImpressionsWas offered 10% monthly military discount, but never received it. Called and emailed, always reassured it would appear, but never received it. Ended up going canceling early and going elsewhere.
Ernesto Abeytia | Overall ExperienceThe manager is the best!! He always take great care of me!!!
adrian gomez | Overall ExperienceGen. MGR. is outstanding, very professional.
Peg Knight | Overall ExperienceStorage facility is so convenient and that it is temperature controlled really helps on these summer days! The elevators, carts to help with the move, everything was well worth it for our move. There is also convenient parking area that is in the garage for you to pull in your vehicle and load without being in the blistering sun. We rented a U-Haul there as well and it just makes it so easy and stress free.
Bridget Healey | Overall ExperienceVery friendly and knowledgeable staff !!!!
ANTONIO FLORES | First Impressionsgreat customer service by GM/Main manager and staff.
miguel reyes | First ImpressionsThe staff was very professional and went out of their way to assist us.
Kenwa Kravitz | First ImpressionsMet all my expectations.
Ramiro Anguiano | Overall ExperienceThe staff was very helpful, showing me the different sizes of units, and then walked me through the security process to get into the building. I then tried to get in after-hours, and it was seamless.
robert simmons | First ImpressionsThe GM was the one helping me, i forgot his name, but he was awesome and walked me through the whole process. Super helpful and nice.
adam mason | First ImpressionsThe staff and manager was very friendly and helpful. Top notch in my book and I will be back and telling all my friends and family……
Matthew Daniels | Online Move InRobinson was very helpful!
Dana Basham | First ImpressionsThe female acting manager was best ever Kind, considerate and very helpful.
Jeffery Zeltler | First ImpressionsIt is unfortunate that you decided to discontinue your rv storage. I did however find another facility for my rv. It will not be U-Haul.
bert fischer | Overall ExperienceCouldn’t have been happier with the manager and his approach to customer service. The staff was very accommodating. Would gladly use This facility again and recommend it to anyone.
Jerry Wright | Overall ExperienceStood in line for 30 min to get our U-Haul. The gas table was completely empty.
Shonda Story | First ImpressionsEveryone was amazing! The Store manager was the best human to ever exist! Worked well with us and all on short notice! He displayed excellent customer service at all times! Very friendly!
paul jones | Overall ExperienceThe customer assistance I received and also provided to other customers while I was at the facility by Robinson Madera was top notch. Robinson was very attentive to everyone's needs and time while juggling a number of customer needs and questions, and all with a delightful presence. In an time where many companies and services have lost the customer service edge, people like Robinson make the difference. Dealing with Robinson, I will always go back to this service and location for my storage and moving needs. Thank you Robinson!!!
kevin coates | First ImpressionsGreat folks answered all questions, very positive and knows the importance of what people need. Robinson is the man!
Gerard Zacchio | First ImpressionsThe care given to detail and the clear instructions to how the facility works was made very understandable, and the welcome that we received from Robinson made the whole moving experience. Excellent I would absolutely recommend this U-Haul storage facility to anyone looking to move here.
Karyn Zendejas | Online Move InFriendly and efficient staff
Candace Mackenzie | First ImpressionsA map of the facility to help me find my storage space would have elevated my experience (instead of having to wander around searching for my unit).
Makenzie Sharp | Online Move InThe general manager helped me get a truck, a storage space and was very kind and very helpful, during this stressful time. Thank you, thank you
Nancy Merritt | First ImpressionsExtremely clean and secure. They have carts to use for unloading and loading.
Susan Sviba | First ImpressionsManager and Juan we're excellent!
CHRISTINA HENSON | First ImpressionsHours should be same every day you are open. Just close all day Sunday.
walter warrick | First ImpressionsVery disappointed in uhaul storage facility... Very Poor service
Kristine Perez | First ImpressionsVery nice and professional staff, they were tremendously helpful and kind. They were understanding of my situation and helped me so easily.
Abdulhmeed Alhazmi | First ImpressionsI forget the gals name who helped unfortunately but she did an amazing job and was extremely helpful ! She’s awesome !
Trevor Edwards | First ImpressionsI know staffing is an issue everywhere. I felt terrible for the associate at the desk was hustling but you can tell the line of people were stressing him. He did a great job, but I know he was stressed and there were some impatient people
Michelle Nicolaus | Overall ExperienceI’ve always been pleased with the services and staff at U-haul. My go to place for storage, moving supplies and transportation. A+
Kim Tooker | Overall ExperienceAll was great until I closed out. With todays digital world, I was amazed that even though I’m a loyal Uhaul customer (trailers, truck rentals, storage) that when I moved out, there was not a refund for unused time. My bill was set up for auto pay, I planned to move out on 3/24/2023, my credit card was charged just a couple days prior. When I question it I was told I should have moved out earlier. There is no reason once the contract is terminated that a pro-rated refund would go back to the customer. That would be a good business practice that most reasonable companies would follow. After a great experience, it left a bad taste. It would make me rethink using Uhaul storage in the future.
Tom Dutton | Overall ExperienceGreat service.
erma townsend | First ImpressionsStaff took time even when they were busy. Courteous and professional start to finish.
Esteban Parra | First ImpressionsGreat new facility!
Mark Poirier | First ImpressionsRobinson was amazing lane very helpful!
Corey Turner | First ImpressionsThe front desk personnel was very friendly, answered all my questions and was very professional.
Zinnel Carr | First ImpressionsAlways a good service
Jubal Brosseau | First ImpressionsGabriella was amazing. And very helpful. Great customer service.
rebecca geter | First ImpressionsVery helpful and professional!
MICHAEL RICHARD | First ImpressionsFriendly staff, ready to help. Awesome storage, clean safe
Hector Lopez Castro | Overall ExperienceJust keep doing what you’re doing, as it is working. Thanks for always being a professional location.
Don Bryson | First ImpressionsThey were very friendly and accommodating despite being very busy.
Deandra Glass | Overall ExperienceMy experience w/ UHaul has been exceptionally positive! From the beginning to the end; utilizing Several services UHaul offers; truck rental from CA to AZ, an AutoTrailer, & rental of large Storage, another truck rental, & Closing of Storage has been great! No issues!
Francine Chavers | Overall ExperienceVery helpful staff....😃
harry clark | First ImpressionsThis uHaul location is the best. Great prices for storage units. Accommodating hours. Lit up and security cameras make you feel safe. Friendly staff. Highly Recommended!! Way better than other storage places I rented at like Public Storage.
John Rader | First ImpressionsThe unit I rented was too small. I was given a month free but wasn’t able to apply that to a bigger unit. I barely moved in the small unit (less than 6 hours) I should’ve been able to still get a free month and not exempt just because I went to a bigger unit. This is a terrible experience. I’m looking to leave this facility soon
Christine Shepard | Online Move InThe Staff At Uhaul @ Power Road In Queen Creek Are Exceptional. They're Helpful & Curtious. Very Clean Building & Eady Access. Thank You.
Bernice Halbert | Overall ExperienceMy experience with the Power Ranch facility was totally satisfactory. My only issue was with my initial reservation with the call centre prior to my visit which was not recognized once I attended the facility. However. the local manager gave me first months rent free to compensate for the more expensive site which was available upon my arrival, I don't understand the point of call centre reservation if they can't hold the space that I reserved.
Brian Bird | Overall ExperienceThe service was excellent and very helpful!
vince amey | Overall ExperienceMy experience using the U-Haul storage unit was excellent. The staff, and in particular Robinson Madera, was very cooperative and friendly. I had one minor issue (my error) and Robinson helped solve it with ease. I'm still using another unit at this location and will continue to do so for some time.
JIM HASS | Overall ExperienceThey were a great help when my original movers never showed up. They booked me with someone reliable and everything went perfectly the next day. Very thankful. Robinson and his staff are GREAT!!!
Mary Massetti | Overall ExperienceThe whole place was clean top to bottom. Staff was helpful and friendly. Very well run by Robinson and his crew.
Michael Smith | Overall ExperienceVery nice and clean facility. Will tell friends and family about it.
Frederick Dandrea | Online Move InThis is a new facility and all was as one would expect for such. Staff offered helpful advice, always friendly and knowledgeable.
GLENN WILSON | Overall ExperienceGreat service and experience!
LORI LEVINE | First ImpressionsWorked with 3 different employees during my move in to my storage unit. First employee i worked with was not knowledgeable on how how to set up a first time renter. I would ask questions and he would have to wait until a fellow coworker was available to ask them the question for me. It took me about 20 minutes to get set up since the program the company uses for ID check was not working on my phone (even employees tried and it wouldn't work) and employees ended up scanning the ID for me a different way. Should have just worked with the 2nd employee because they essentially set me up and 1st employee just had to hit print. Even that was too hard for him because he said printer was not working but it was just out of paper. 2nd employee was great and felt like the lead on shift (I wish I could remember their name becausethey were great. They had a double nose piercing.) First unit I was assigned had two water pipes going through it and was interfering with my cubic space so I had to go back downstairs to switch my unit. 3rd employee was great! He was called in from the truck return area to help condense the line and worked quickly and efficiently. I think his name was Brayden or Brendan. He helped transfer my unit and I was able to get back to moving my things.
Brianna Delrosal | First ImpressionsBrand new facility, friendly service, quick and easy process
Jeffrey Ho | First ImpressionsEveryone I had the pleasure of dealing with at this location was amazing.
Nikki Burgess | Overall ExperienceThe best storage facility around. Staff was great and everything was clean. Very positive experience.
Jacob Truex | Overall ExperienceThank you for helping us out in a needed moment to support us selling a house and transitioning to a new one. I really appreciated the Cleanliness, the later hours we could access storage, and the carts WERE A LIFE SAVER.
Danny Riggs | Overall ExperienceDue to negligent maintenance rainwater entered my unit and damaged my property. I was told to make a claim against my insurance but I did not purchase insurance at time of rental and my claim was denied. Regardless of insurance or not I would expect that the facility would provide a reasonably maintained unit. Basically I see this as being provided a defective product/service with no warranty or compensation for loss.
TRACI LAYTON | Overall ExperienceRobert the GM and his staff where great I would recommend his facility to all of my celebrity colleagues they where great and didn’t even know they helped a celebrity out. So hats off to them for showing great hospitality and going above and beyond thank you!!!!!!!
RYAN GOODWIN | First ImpressionsCalled in to reserve a specific storage and the person I spoke with ended up booking a different location. I should’ve checked prior but trusted the agent. I’ll be moving facilities soon
BROOKE SHULL | First ImpressionsStaff was very friendly and helpful.
JIM HASS | First ImpressionsSuper helpful Manager and staff. The place is nice and clean and we were able to move in without any interactions (COVID concerns)!
Caleb Body | Online Move Invery friendly staff. experience was great. will come back again.
Nicklaus OBryan | First ImpressionsThe staff at this location are all exceptional and go above and beyond to help the customer.
Michael Mowatt | First ImpressionsThe staff is exceptional.
Michael Mowatt | First ImpressionsStaff is Amazing, went above and beyond to make our move easy!! Very well Managed
Jack Wilson | Online Move InWorkers was very nice
kevin black | First ImpressionsI have always had a very favorable experience using U-Haul. Customer service has been top notch.
Peg Knight | First ImpressionsThe manager, Robinson, was extremely helpful and kind and solved any little glitch with our move!
Mary Massetti | First ImpressionsThe Staff Was Great. Highly Recommend It. 🙏💕🇺🇸
Bernice Halbert | First ImpressionsStaff was very friendly and helpful.
Ryan Ballway | First ImpressionsI worked with "Yaya" and she was an absolute pleasure to work with. I was offered a free unit for one monthm She was so happy and positive. She was very knowledgeable and showed us the different sizes available. She even walked us to the unit we chose. She was very charming and charismatic. Uhaul should look into her development because she has a lot of potential.
Adam Castillo | First ImpressionsI’ve used a lot of different storage unit facilities in my life but none like this one. It was the most amazing experience putting my stuff in my unit here. The staff were incredibly helpful, moving into the unit itself was a breeze, the equipment and carts worked perfectly (which is rare) and the manager Robinson went above and beyond. I never write reviews but this facility definitely deserves an amazing one. 10/10 on all aspects.
kelsie jones | First ImpressionsNo comments
Johnny Williams | First ImpressionsThe only thing decreasing my rating is the rental seems too high.
kari hanson | Overall ExperienceThe manager was one of the nicest person I have ever met. The entire staff was always happy to help. Customer service was the greatest ever. You have a excellent staff. Thanks for your service.Ella Vance
ella vance | Overall ExperienceBest uhaul I’ve ever been to
BLAKE SLEICHER | First ImpressionsRobinson Madera, the GM, went above and beyond! Friendly and provided great customer service! I am beyond pleased!!
Alfred Gleason | First ImpressionsOverall I was pleased with renting the storage unit and with the security.
cecilia lara | Overall ExperienceThe biggest issue with my experience was trying to get a hold of anyone on the phone. Your automated system sucks and is not easy to navigate through and I never was able to reach anyone in order to handle what needed to be handled.
Steven Witt | Overall ExperienceSuper friendly and helpful. The covered parking cost was the best value I could find.
Josh Thomas | First ImpressionsWonderful Staff Great experience
Trynu Davis | First ImpressionsHad a great experience here with the manager Robinson, will recommend to friends and family.
Kailee Oliver | First ImpressionsVery helpful, manager was very nice , very satisfied customer
Andreas Cornejo | First ImpressionsKaty was professional and took the time to address my needs and offered me all the options available. This new location is a state of the art facility and is one stop shop for all my moving and storage needs. Great experience!!
FAAALIGA FILIMAUA | First ImpressionsHaley went above & beyond to help me move in! She answered all of my questions-sometimes more than once, and even measured the elevator to confirm a large piece of furniture would not fit. She quickly helped me resolve the issue by moving my Reservation to a 1st floor unit. I am so appreciative of everything she did, and with a positive attitude along the way!
Deandra Glass | First ImpressionsWe were very impressed with everything about the staff and facility
sherri butler | First ImpressionsEncountered an actual Karen as a customer 1st time for everything! Staff were highly professional and handled the Karen appropriately and succinctly. Staff bent over backwards apologising for said Karen. Highly recommend this location! Don't recommend Karen's as a matter of rule
David Mays | First ImpressionsThe lady who helped me at the counter was perfect. She was helpful, communicated instructions well, and was just a great person. The staff was very kind and friendly, which I greatly appreciated. The only critique that I can give is that my storage unit had some dead bugs. Aside from that, I’m still satisfied with the customer service.
Dustin Terry | First ImpressionsJohnathon was extremely helpful and worked hard to give us the best rates. He was very knowledgeable about the facility and professional. Definitely recommend friends and other people for this facility.
Tamara Charles | First ImpressionsIt was fast, professional and easy to obtain a storage unit and reserve a truck Amazing facility and staff Thank you
CAROL PAOLO | First ImpressionsStaff took care of my needs even though I was confused about the size of my unit.
Trisha Carlton | First ImpressionsKaty was very pleasant and her staff was nothing short of awesome! Jonathan was also very attentive & helpful. Truly a wonderful team working here :) My overall move in experience was phenomenal! I would highly recommend this U-Haul location to others in the future.
GJuana Wright-Dozier | First ImpressionsAll the staff here were extremely kind and helpful! We had just driven from Washington to Gilbert when we arrived to the location, and they made the process painless - relieving a ton of stress. Joshua assisted my boyfriend over the phone to find the right unit for us & quickly took care of us when we got to the facility. One of the gals (didn’t catch her name - so sorry!) gave us all water while we were unloading which was greatly appreciated. A few other staff members were joking around with my brother & it was a really comfortable experience. Small acts of kindness and compassion make the difference. Big thank you to the staff!!
Makayla Loper | First ImpressionsThe team was very helpful and informative
Mark Holland | First ImpressionsVery pleased with the service. Received a call from Katy a few days prior to my move in date to confirm my reservation. Received a call from the office staff the day of my move just checking in with me. Personnel at the front desk were very kind and helpful. Great experience. It’s so nice to get great customer service these days. It’s hard to come by. Thank you!
Kim Tooker | First ImpressionsVery friendly staff
Mirna Corrales | Overall ExperienceI had my storage unit for over 5 years. The staff has always been extremely friendly and helpful…and the bathroom was always clean, more so than any public restroom I’ve ever used.
Bryan Como | Overall ExperiencePower Ranch has the most wonderful staff. They are kind and helpful.
Tammy Stone | Online Move InThank you for all your help.
Bernadette DeVargas | Overall ExperienceIn getting this trailer parking spot I knew it was only temporary. I do have to say that the lady that checked me out when I had said I needed to cancel my spot wasn’t very polite. Almost kind of gruff.
Duane Yetton | Overall ExperienceGreat coordination on both moving in and moving out of storage unit. Would use this location again.
Steven Borden | Overall ExperienceVery Friendly and helpful! Thank you!
Sheilah Hernandez | First ImpressionsFriendly and knowledgeable
Laurie Wallace | First ImpressionsSite management was awesome to work with. Facilities were spotless. Will use this storage again in the future!
Jason Levasseur | Overall ExperienceRicardo was awesome!
Mary Ann Whitlock | First ImpressionsAwesome experience. On site team is top notch. Bent over backwards to help me out. Much appreciated after a 2.3k trip!
Jason Levasseur | First ImpressionsService is s awesome.
oshana aziz | First ImpressionsI would have given this place a five star rating, but they false advertised the dimensions of the unit I was rented. This forced Me to rent a second unit to accommodate My property. As a retired professional Mover from the largest Moving company in the world, cubic square feet and inches make all the difference in the world. 10ft. X 10ft. X 10ft. Should be exactly that. Not 10ft wide X 9ft. Deep X 8.5ft. High
Rodney Raleigh | First ImpressionsThe staff was very friendly and very helpful.
Tammy Donaldson | Overall ExperienceI went to go drop off the U-Haul and I guess you guys were close which is probably my bad I wish you guys would’ve had a drop box so I can drop the keys off
Channell Jones | First ImpressionsThe staff were very friendly and helpful! I would definitely recommend this storage facility to friends!
christina agans | First ImpressionsStaff made it simple and seamless to get set up and in place
ROBERT ROWAN | First ImpressionsI was placed on waiting list for unit and called when available- great customer service experience
jodee tester | First ImpressionsVery nice workers and polite ..
Mindy Thompson | First ImpressionsEvery time I have come in, they have been wonderful. Katie also is wonderful! She helped me out!!
Tammy Stone | Overall ExperienceHailey was really nice and very helpful, would definitely recommend her to anyone. She got us in and out really fast and was more professional and understanding than the other storage places we called. You did a amazing job hailey
Tyler Baldwin | First ImpressionsYoung lady helping (forgot name) was so helpful and very efficient. She’s going places
Sunny Pino | First ImpressionsVery Friendly and helpfull! I needed a 10×20 and they had none so they gave me 2 5×10's for the price of the 10×20. Then later I needed another 10×20 and they had none for 2 or more weeks.I asked them to call me when one became available and 2 days later they called! It was a life saver on a very complicated move!
Steve Way | First ImpressionsGreat service, thank you!
John Dell | Overall ExperienceMe and my wife moved here to Az from Wa. and we have used you in both locations with trucks and a storage unit in Queen Creek, U-Haul has been above and beyond excellent service. Our greatest experience was our dealings with a very awesome employee named Delanee at the 7175 S Power Rd facility in Queens Creek, Az. She was so friendly and professional and made our move so much stress free. Thanks for everything. Ron/Jan P.
Ronald Passage | Overall ExperienceI had originally called the Uhaul owned facility in Gilbert , AZ , for storage of my utility trailer. Not having what i needed they asked me to hold. After fifteen seconds the gentleman let me know that if i wanted i would be notified when what i needed would be available , or another Uhaul location does have it available NOW. He told me location, phone number and approximately how many minutes away. I called the other location. The woman said that it just became available, and there was a waiting list but she would call back shortly. She called back in 11 minutes and said she called the other people on the list whom no longer needed storage. It was available now to me at 6:45 pm on a Friday night. I told her that i was on my way. I arrived and was on line behind 1 other customer. I was then met by a happy , bubbly CSR whom took care of my storage quickly , efficiently, and thoroughly offering all options and insurance of my rental. GREAT JOB in my opinion .
TOM REYNOLDS | First ImpressionsSuper friendly staff and helpful
Rori Perin | First ImpressionsGreat service, thank you!
John Dell | First ImpressionsAlways a pleasant experience EVERY time I came into the office. Always greeted quickly with a cheerful Hello! Dalaney is the reason I rented at this facility when I was checking storage places in the area. Her pleasant greeting and answering all my questions made me rent on my first visit! Thank you Dalaney!! (sorry if I didn't spell your name with the correct spelling.)
John Skaates | Overall ExperienceGreat customer service ✔️
PABLO MORALES | First ImpressionsVery good experience so far. Staff is very friendly and helpful
Patricia Calder | First ImpressionsThe girl up front was very friendly and professional
Ronald Passage | First ImpressionsVery helpful and convenient.
William Banks | First ImpressionsI have had nothing but excellent experiences with U-Haul!
ALEX MATEJCIK | First ImpressionsThe two young ladies that were working on July 30 were pleasant and engaging. I was in the middle of a long day and they made it just a little better by being fun and friendly! Thank you! My reservation was overbooked I guess, so my 10 x 20 unit was substituted for 2 10x10 units. I am ok with the change but was required to purchase an additional lock as a result. I pleasantly asked the ladies if they could work with me on the 2nd lock and they stated that they didn't have the authority but would ask someone else...I don't feel I should be charged for a second lock when the change was not of my doing? What do you think?
DAVID VADER | First ImpressionsThis is a well run facility. Staff was always available and helpful. I highly recommend it.
Dennis Wells | Overall ExperienceGreat staff and very helpful !
Paul Guerrero | Overall ExperienceFirst Month free is very nice.
Mike West | First ImpressionsGreat experience and staff was very helpful.
Michael Yerebeck | Overall ExperienceGreat customer service, would recommend them to anyone
louie raya | Overall ExperienceVery nice people! Very helpful.
VICKI ROWE | Overall ExperienceHannah is delightful, she has helped me with several van rentals and now with RV storage. I was on a waiting list for a spot and Hannah called, let me tour, and quickly booked the spot for me. I am very happy to store my RV much closer to home now!
Lorie Schenck | First ImpressionsHannah was always pleasant and helpful. I would use this facility again.
Sherley Hutchinson-Smith | Overall ExperienceThey were the most awesome helpful people! They were great to help us get our storage and assist with boxes. We will bring them all back to them once we finish moving! Absolutely stupendous!
Michael Hoke | Overall ExperienceHannah was wonderful! Polite and very helpful, she made this so easy. Really appreciated her guidance for a storage room and our supplies. Great customer service!
Michael Hoke | First ImpressionsStaff was nice & honest Much better than our experience with Pubic Storage
Gary Cleland | First ImpressionsHannah is very polite and knowledgeable about the property. The unit was available as she stated and ready for move-in as promised. Thank you, will let others know of this facility.
Terry Smith | First ImpressionsOur experience was everything we needed it to be. I recommend using this facility for your storage needs.
jeff cooper | Overall ExperiencePleasant, task accomplished quickly, professionally.
Gary Davis | First ImpressionsExcellent customer service by Dylanney and the other young girl there.They are both an asset to your company.Very refreshing to see such GREAT customer service these days by younger people.
John Skaates | First ImpressionsHannah was very helpful and informative. Thank you!
Craig Larson | Overall ExperienceRfg
Ana Armas | Overall ExperienceI always go to uhaul
Craig Larson | First ImpressionsAll was good for this move...
Steven Williams | Overall ExperienceThought the advertised rental on your vehicles was misleading. We traveled 119 miles, and ended up paying a great deal more that your touted amount. You should have a graduated scale for excess miles.
Pamela Pousson | Overall ExperienceThe lady that helped me was awesome very helpful. Thank you
Robert Airey | First ImpressionsGood accessibility, the drive up units are the only way to go.
John Gaskin | Overall ExperienceHannah was very helpful and accommodating..
Rebecca Mock | First ImpressionsI forget her name but she was very very helpful in every way. At the counter when I first walked in during the time I was there etc. I would recommend them
Ken Barton | Overall ExperienceDidn’t have no problems
Tai ziatz | First ImpressionsHannah is amazing &on top of her game, i will rec. due to my experience with hannah. The other lady, every question was answered "i dont know i need to ask my supervisor! READ THE UHAUL PANTHELT LADY
Jenny Rowe | Overall ExperienceThe best customer service I have experienced. Love this place!
Sherley Hutchinson-Smith | First ImpressionsI have never rented a storage unit before. That was the most insanely simple process ever. Great job uhaul. In a world that is seemingly always more complicated than it has to be you guys are not.
Jeffrey Webb | First ImpressionsHey young lady that helped me was very kind, very efficient and very knowledgeable. I told her what my family's needs are and she was able to accommodate them.
Jenny Rowe | First ImpressionsExcellent service
Brenda Vick-Bey | Overall ExperienceThe young lady at UHaul was outstanding
JERRI CLARKE | First ImpressionsGreat customer service
Paul Walgren | First ImpressionsThe mover that was suppose to unload my truck (Sun City Muscle Movers), did not show up. A HUGH Thank you to Allie Gonzalez for all her help in finding someone to unload my truck.
melvina wagner | First ImpressionsI went to pick up my trailer for a trip and found they had rented the other half of my space to another person. The size of both of our camping trailers where such that we only had 6 inches of cleara
SCOTT BENZING | Overall ExperienceAllie, the manager is very efficient with the cleanliness and running the facility. However, she could use training in customer service; two of my four contacts with her were less than pleasant.
victoria/robert obergfoll | Overall ExperienceI just relocated from Kansas. You guys were very nice, and helpful.
Towanda Green | First ImpressionsYou were all great!
Kelly Jensen | Overall ExperienceI was extremely pleased with the assistance provided to me by William when I arrived to pick up my vehicle after 8 months in storage. Ali was most helpful too in finalizing the storage fee.
PAUL GALLIVAN | Overall Experiencethe staff are very plesant and helpful. My entire storage stay was perfect.
Patricia Watts | Overall Experience.
Edward Dobbins | Overall ExperienceI will highly recommend your facility to anyone friends, family and let them know how happy I was with your facility
Angela Perez | Overall ExperienceThe staff was friendly & compassionate.
Sandra Cheeks | Overall ExperienceThe facilty is very clean and the staff exceptional.
Patricia Watts | ReservationAll of our belongings had a huge layer of dirt on them when we removed them. It was like we had just left them outside in the elements. Would never use this place again.
SHANNON & JARED GUYMON | Overall ExperienceN/A
JESUS MORENO | Overall ExperienceStaff were readily available and helpful. Thank you so much.
sherry killingsworth | Reservation😀
Peter Calegari | Overall ExperienceGreat customer service
Madison Flake | ReservationService was awesome, very friendly!!!
CARMON RUDOLPH | ReservationAbsolutely exceptional customer service! Made the process of getting my storage unit completely seamless and stress free. The staff is beyond kind! Will most definitely be recommending!
Katie Withers | ReservationThe staff was excellent. Explained every detail of our storage. Kudos to everyone at U-Haul Moving & Storage of Power Ranch.
JESUS MORENO | ReservationEasy move-in process! The office had extra water when ours ran out and we were so thankful! There were several dollies available for use which made unloading and moving in much easier.
Sarah Freeman | Reservation