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FRANK C | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Power Ranch
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful customer service!
ANGI D | Overall ExperienceJosh, I think his name was Josh, he was great!
PHILLIP JThe service was amazing! I can't think of a way you could make it better. Thank you.
Richard BEverything went smooth from picup to dropoff.
TODD PThe staff at a wonderful job and letting me get in after hours.
Jim S | First ImpressionsI rented this unit for almost 3 years, since this location just opened. I had a great experience, everything was very convenience. From the location, the parking to the carts and well maintained facility.
Pnina S | Overall ExperienceIt was a great experience.
THOR FKevin was kind and super helpful. He represents your company exceptionally well and should be commended.
Alain SI stored my travel trailer here, in uncovered storage. The only reason I moved was to get her undercover. Great shop, they are expanding so maybe I’ll be back!
Lorie S | Overall ExperienceI had to drive 15 miles to pick up the trailer when I have a U-Haul less than a mile from my home
Michael WMy only hardship was that the locations was changed a few times for pickup/drop off.
Rikki GI just paid for a new month a couple days before I moved out but wasn’t able to get a prorated refund of any kind. Would have been nice to offer.
John J | Overall ExperienceStaff was super friendly and very helpful! Manager was amazing covering multiple customers while systems were down, and never faltered! Excellent service!
Arthur HAC only working 1/2 the time. Sun visor was broken and fell into my line of sight multiple times. Vehicle was taken our of commission upon return. The truck I was assigned was buried 3 deep on the lot. I had to wait while they moved multiple trucks just for me to leave.
ANDREA LI utilized the U Haul app on my phone to make my reservation. It was easy to navigate and made my trailer pickup quick & easy. All employees provided great service, from the counter person to the lot person. The facility is super clean and well maintained. I’ll definitely use them again.
WILLIAM CVery helpful staff and very friendly too
Alfred C | First ImpressionsHad a very good experience.
Beckey L | First ImpressionsGreat experience with getting my U-Box shipped to AZ sooner than expected and getting a storage unit to put my items in! Staff at this location was very helpful!
Lisa T | First ImpressionsThis visit went so smooth and fast both on the renting end and then returning it!!!! Raphael was excellent through the entire rental process as well as the return process. Keep up the good work!
JOSEPH BVery friendly and professional staff.
Robert KGood job
OSCAR PIt was an amazing experience. I didn’t know it was that easy. The free furniture pads was a big help. My U-Box container was on time and even arrived earlier than expected. I would use a U-Box again for sure. The customer service was outstanding. Great communication from start to finish.
Dina RKyle was very courteous and professional.
FRANK C | First ImpressionsStuart and Joshua were exceptional. Great team and got me out the door and checked back in quickly.
SCOTT BYour check-out lady was fantastic to deal with. Knowledgeable and professional. We're both lucky to have her at Uhaul.
JEFFREY MPerson who checked me in was very knowledgeable and polite. Great service person
Mark SThe trailer I rented had a bad drivers side tire and a burnt out license plate light. These were quickly fixed once I filled out the assistance needed form on the website.
JAMEY GGood service
shawn c | First ImpressionsU-Haul Power Ranch did an amazing job! They were friendly, fast, and helpful! It was the U-Haul call center and the facility in Midlothian I had issues with. I was told numerous times by the call center and the Midlothian facility my box was going to be delivered to my house. I found out the morning of it wasn’t and I had to go pick it up. Not a big deal, just a little inconvenient. The sales associate said the box couldn’t be hooked up to my truck and refused to let us try (standard F150 with no lift kit). After a while she finally agreed to get someone else who was able to hook it up. There was a huge gash in the metal frame of the box that was not there when it we left it at the Power Ranch facility. Once getting it home, we found out the plastic wheels on a desk chair had broken, but that was probably our fault from packing.
ALESSANDRA DNo U-Haul service
CHANH TThis was a very clean location I would recommend it for sure
MICHAEL SThank you!
MATTHEW HHowever, I dropped off a truck and was charged a lot for fuel and a fuel service fee. Which was ridiculous and I am disputing.
Austin P | First ImpressionsFriendly staff, nice vehicle and a good price. It was very easy to get everything done and was just overall a great experience.
MICHAEL EAnn Brandau, the General Manager, was so friendly, helpful and knowledgeable. She made us feel welcomed and made the process of obtaining a storage shed seamless. We are also so impressed with the cleanliness and how well this facility is organized, down to the placements of the moving carts. Overall, we are extremely happy to be part of this storage facility. Ann, thank you so much!!!
Abigail H | First ImpressionsTreated very well and there was no issues Getty what I needed. The level of customer service and care was exponential!
MICHAEL M | First ImpressionsI had rented a trailer to tow my Jeep from Az to GA. Paid the extra fee for U-haul to load my Jeep and secure. While driving about 200 miles out the two straps on the front tires came loose which I noticed, while getting gas. i was able to ask a stranger also getting for help to put them back on and make sure they were secure. No more issues after that. May need to make sure there is a little more training on securing a vehicle.
MARY CVery impressed with U-Haul every time I have had to use them.
MARY CVery good
CRAIG PGreat Experience. Loved the in and our process.
JAYESH DTrain your employees better. Every one has a different answer to the same question. And they don’t provide you the necessary information you need.
MARY TEverything was great the only issue we had is we read that if you sweep the truck out you will get 25.00 but no one mentioned that when we returned the truck so we would like this to be returned to the card on file and please advise when we get this applied.
CHRISTINE KMissing safety chain
GILBERT DSafety chain missing
GILBERT DEveryone was very helpful, I wouldn’t change a thing. Well done!!
CRAIG PThe folks at the power ranch facility were extremely helpful, polite and friendly. I had to change my reservation several times and was always told no problem, we are here to make your move as easy as possible. I normally don't fill these forms out but these folks deserve a good recommendation.
DONALD C | First ImpressionsEmployees were very helpful and kind.
KEVIN MTrailer available, in great shape. Excellent service at pickup and return. Price was good.
MICHAEL HThe gasoline gauge on the form showed the truck had a full tank of gas but when I turned on the truck the fuel gauge showed the tank was not full. I did not go back to the sales office because the line was too long. I only drove the truck 2 miles (total) at approximately 30 miles an hour. When I returned the truck I was charged an extra $10 for fuel. The fuel gauge never moved from when I took the truck off the lot. I should not have been charged an additional $10. I would like the $10 returned to my bank account.
BURNIS TI have always used U-Haul self-storage experiencing excellent customer service, polite, and professional staff. They always have plenty of moving supplies and reasonable rental rates, both units and transportation. What stands out the most for me is the consistency in cleanliness, safety with monitoring, and a climate that is reasonable and always consistent regardless of whether I visit during business hours or off-hours. U-Haul is always my first choice and U-Haul Moving & Storage of Power Ranch did not disappoint. Super location!
SHERRY L | First ImpressionsGreat helpful staff.The drivers were friendly and professional. U-Haul app is not user friendly.Need to rewrite it. Called for moving help couldn’t get clear help via computer.No human help available. In Minnesota the moving help line was very attentive and the two movers were worth the money and some.
Mark TService agent was great.
MARC BGreat service, great equipment, would highly recommend
FERNANDO PBoxes were delivered to new location without any heads up....positioning made it more difficult to unload...2 of our 6 boxes were in really bad shape...time for a rebuild or retirement 😀
SCOTT SBe aware of what a full take means. I rented the truck on a "full" tank and drove ~35 miles for my rental. I did not idle the truck. When I filled up after, it took 10 gallons to fill. Unless the truck only gets 3.5 mpg the gauge shows full long before it is actually full.
JESSE MFriendly staff and nice facility.
MICHAEL RYou did excellent, Gabby is an exceptional agent. Take good care of her.
BRYAN TWas informed that I would receive an updated invoice with the actual mileage used compared to the original mileage that I guessed I would use. The actual mileage used was less than what I originally stated. Rep told me that I should receive an updated invoice with the actual charge. Never received the updated invoice.
JIMMY LGaby was exceptional!!
emma r | First ImpressionsEverything was very good excellent attention
RICHART Ponly problem i had is that they told me while i was at the store in person that i had to go on line and put in all my information, and they would not do it in person, which i found out later was not the case, that they could have done it while it
Richard DNothing. The staff was friendly and helpful. Cleanest facility I have ever seen.
JAMES FEmployees were friendly and helpful.
Stephanie KEverything went very smooth and easy. Uhaul reps always communicated with us ahead of time. Unloading crew was great, too.
john eThis was the best U-HAUL business I have ever seen. Really nice. Staff was friendly as well.
Anthony LMemphis was very professional & extremely helpful. He took the time to show us how to use our storage codes & how to access the business either during hours or after hours. Directed us to a cart to help with our purchases. A very valuable employee.
Mary J | First ImpressionsGreat service, the staff waited for me to arrive right before closing.
Michele W | First ImpressionsFriendly staff and the cleanest storage facilities I have ever seen, kudos.
James F | First ImpressionsTeam was very helpful I would greatly appreciate gabby for being more helpful when i needed the most
SHARMA T | Overall ExperienceEmployees are nice, work with you on getting you the best deal and taken care of
Brenda R | First ImpressionsAnn is a very competent manager always willing to help The truck I rented from this facility was excellent in drivability and very comfortable riding
JAMES M | Overall ExperienceThe workers are super friendly and helpful! Everyone I’ll come into contact with has been very nice and friendly! Great staff!!
Marsha S | Overall ExperienceRobinson Madera provided exceptional customer service. He explained the process and made it easy to understand! Thanks for an amazing customer service experience!
DARRYL M | First ImpressionsUnprofessional staff. Not very knowledgeable. Unkempt appearance. Lacking customer service skills. Perfect example no one will ever contact me to follow up on this rating and why.
Roger G | Overall ExperiencePerfect situation with great resolution.
Gary L | First ImpressionsThank you for good service!
Rebecca S | Overall ExperienceOnly problem I had was that I talked to three people and it was a big mix up. Scheduled for Saturday and kept getting notices my check in was for Friday. Every time I talked to someone they said it was corrected. When I got there Saturday I was told my truck was cancelled and they didn’t have a 10 ft truck. They did however give me a 15 ft. Overall they were very friendly and it worked out.
rita a | First ImpressionsEverything’s good
KENNETH P | Overall ExperienceLoved the staff that was present 10/29/2024. Super friendly and super helpful. Thank you
Wadrearia J | First ImpressionsStaff was excellent
Jaime R | First ImpressionsAnn & Karsten are very friendly and Professional. I would recommend them to anyone looking for a storage unit or to rent a truck. Thank you Ann & Karsten
FRANK G | First ImpressionsEvery person that I dealt with was very accommodating and very helpful. A very pleasant start!
Carl N | Overall ExperienceThe representative I worked with was fantastic
Chris H | First ImpressionsEvery employee I interacted with was very helpful, including the manager. I most definitely will use them again.
Angela C | Overall ExperienceNever had a problem with service, everyone was helpful. I used this place two times and it’s been good.
rylan l | Overall ExperienceThe staff is awesome! They take the time to help with issues and are always available. Very impressed with their professionalism as well.
Regina C | Overall ExperienceBeing able to rent a storage unit after hours was a life saver! The app is great, the prices are fair. Very good experience!
Curt V | Online Move InGreat service
William T | Online Move InManager and staff were accommodating, respectful and helpful.
Armando C | First ImpressionsWhen my son was moving My things in, he saw a roach on the wall. That to me does not discuss them as a whole, but but other people bring with them when they use the storage facility.
Angela C | First ImpressionsGreat service and friendly staff
Ryan B | Overall ExperienceThank you so much for your loyalty!
alexia n | Overall ExperienceStaff always polite and helpful.
Susan S | Overall ExperienceI can't remember the gentleman's name that was so Helpful, friendly, and attentive when we needed him, I believe his name was Robinson. Best customer service I've ever had.
Jill V | Overall ExperienceThe UHaul staff were very friendly and extremely helpful both in Washington and Arizona!!! It was a very pleasant experience and I would use them again for sure!
Carl N | First ImpressionsThank you for making my move a little easier
Nancy B | Overall ExperienceExcellent personnel
Nathaniel L | First ImpressionsAccording to online, my unit should’ve been ready a lock inside the unit and all I had to do was drive up to it and get the lock. The unit that I got online was already in use. Evidently they reconfigured the storage lockers, and the one I reserved online was not available. They had to find me a different locker, and there was no lock inside that one when I went to it. I had to return to the store to get the lock, which was not a big deal. so basically communication between your online and actual sites need to be upgraded.
David S | Online Move InStaff and management are excellent
dave o | Overall ExperienceI can use a couple additional amenities. Washbay would be very nice and a dumb station. These two things can make the place complete.
Kerry M | First ImpressionsTook care of it all
Loney G | First ImpressionsStaff very courteous and knowledgeable.
Mark B | Overall ExperienceNot enough employees to help the customers. Had to wait 27 minutes to be helped.
Jill O | Overall ExperienceVery clean, convenient and well taken care of. Impressive
RANDY A | Online Move InI’ve been a U-Haul customer off/on for years… I feel most experiences are generally the same and not worth providing feedback. However, Shannon at this location was amazing! So friendly and helpful, all the while multi-tasking to assist other customers, calls, and colleagues. By far, the best experience with U-Haul! Thank you, Shannon
Francisco M | First ImpressionsY'all are the best.
Clay B | Overall ExperienceShannon is the best. Took time to not only get us set up in a unit, but showed us the facility too.
Brent H | First ImpressionsVery friendly staff, excellent service. We are super happy with everything!!
Clay B | First ImpressionsIt was a very easy process didn't wait long got great help and even a free mo th storage unit. I don't like that it's tucked away deep into a building but it's free so can't complain. I am actually renting truck and trailer one more day because the place I took motorcycle to is slacking on fixing and returning
Brian M | First ImpressionsEveryone on-site very helpful and very nice. I would highly recommend this place.
MATHEW A | Overall ExperienceDefinitely will rent a storage unit again in the future, very clean facility and good staff
Jose N | Overall ExperienceJust want to say Shannon, they’re the best! Super friendly, helpful knowledgeable. Shannon made me really relax and they made me feel welcome. One less day stressing, I had to deal with that day all because of Shannon. Thank you Shannon I can’t say enough nice things about you.
Marsha S | First ImpressionsComplete rental was without a problem. It made my job easier.
Henry J | First ImpressionsI was greatful to have meet Robinson Madera the general manager who I can see cared about customer service and help customer as he helped us with storing our personal beings even doe it can be stressful at times he made the experience less stressful we where disappointed he was moved and saw the difference in customer service as we couldn't even get a simple call back or talk to any the from the office at Queen Creek and power rd uhaul. The service is now horrible as I ask for help and was denied any from uhaul employees so in my opinion uhaul should have never move the general manager Mr. Robinson Madera out of the Queen Creek office what a mistake that was from your Main office or the person who moved him. Well I see dissatisfied in customer future at uhaul on Queen Creek and power rd.
Shirley P | Overall ExperienceChelsea was amazingly empathetic and helpful! All of the employees there have always been super friendly and helpful also from when I first got my unit rentals to this rental! I don’t remember the 2 in office when I picked up but they were awesome too! Of all the experiences with uhaul this location is definitely managed the best with customer service at the top!
Jenna V | Overall ExperienceNone of our key cards worked to get into my storage units.. it took an hour and a half to get it going because the computers kept freezing.. then when we finally moved my stuff the gates wouldn’t open and we had to go to the front office 4 different times. They came with their golf cart twice but upon leaving it didn’t open again and we called the intercom and no one came to open it so three different t cars had to go into reverse and go in the way we came in. I set a passcode with the guy at the front desk and that said access denied. I will def be moving my furniture out.. please hire staff that knows what they’re doing.
Mariam O | First ImpressionsThe staff was great to work with. The best experience with UHaul I have every had. Great customer service.
Greg R | Overall ExperienceEveryone was very nice and accommodating. Great service. Thank you!!
Anusorn K | Overall ExperienceVery pleasant and confident in knowledge of the business
VICTORIA M | First ImpressionsExcellent team thank you
James G | Overall ExperienceYall charged me for two months after asked you in person to cancel my account the day I moved out and didn’t, then charged another month after, and your customer service refuses to help because your employees can’t do their violently simple job.
Cory B | Overall ExperienceU-Haul provided me with a safe and secure place to store my RV at a reasonable price. I only stopped using the facility because I sold my RV.
KENT M | Overall ExperienceYes, moving sucks and we were in joking around having a good time and the team played into it and went with it. Nice to have some people that aren’t stuck up snobs. Shannon was a riot even though new. Had a great time with them all
Kevin N | First ImpressionsFantastic service and excellent security! Robinson has been very responsive and helpful during our holiday move!
Chris D | First ImpressionsThank you for taking care of my things!!!
Alexis L | Overall Experiencegreat staff and very nice storage options for both my trailer and household items. mahalo
FAAALIGA F | Overall ExperienceThe office staff was very friendly. The facility was well lit and clean. The office hours were very convenient. We rented a truck at the same time as the unit everything was very convenient, and we were very satisfied.
ANTONIO F | Overall ExperienceRobinson went above & beyond in providing me the best customer service & making sure I had the right amount of storage for my belongings. I truly believe Robinson not only cares about his job but his community as well.
Isaiah B | First ImpressionsAwesome crew on Power Rd!!
david g | Overall ExperienceTermites ruined my furniture stored there. I could not get help from staff on how to file a insurance claim. I have pictures of termite trails and ruined furniture.
walter w | Overall ExperienceJen and Robinson were amazing to work with. Thanks again!
Samantha M | Overall ExperienceI was give and "handicapped" unit with swing out door. I would have preferred a roll up door but apparently there are not a lot of units avail 10x15x10 Can I change it ??
Michael G | First ImpressionsThe manager Robert and Assistant manager were so beyond helpful and nice it made my moving experience 1000% better. Honestly they were so kind and we're able to answer any questions i had regarding my storage unit and my u-box. That was the best experience i've ever had with a storage unit! I couldn't appreciate them more
Rachel G | Overall ExperienceExcellent friendly service.
abe g | Overall ExperienceWe suffered through several communication and misinformation issues: -central number told us there was no elevator at facility -reservation Agent set up storage move in date that caused extra day of truck rental. We were not informed about this until dropping off our truck ($40 additional charge) -central number did not have any info about new facility which will be opening up in our area soon
Richard P | First ImpressionsAfter all issue with the truck rental, this site sent me a message that even after I had canceled my storage, trying to charge me almost $300. Over all super disappointed that such a large company can’t get the system they use to work properly. Their short comings should pushed onto customers.
Derek B | Overall ExperienceJust at right moment we needed a storage facility to vacate the home having been sold The power ranch facility came to our rescue. From the rep helping to locate the size units we needed To the staff checking us in to Robinson reserving the 26 ft Truck to transport All our belongings To Prescott valley, az were wonderful . Their courtesy & caring to help in our move were highly Appreciated. Anyone looking to find a facility that is exceptional in all areas I recommend UHAUL Storage At Power Ranch. They are folks who make you feel like Family. Bless you Power Ranch for being there for us on our move September 9, 2023 Thank you, Stevenson Family
PHYLLIS S | Overall ExperienceI've moved 39 times. Robinson Madera is the most professional Uhaul employee I have had the pleasure of doing business with. I utilized the Uhaul storage facility that he manages as well as ubox rentals and have been in the office several times to ask questions and take care of business. His team was helpful and and able to answer all of my questions. Robinson seemed to be everywhere at one time and made the place run like a well-oiled machine, especially under pressure. He even came out and offered us water on moving day, though I'm sure he was busy. Our ubox door was broken and he personally took care of it. He wants things done fast and right which I'm sure makes it hard to delegate, but it seems like he has a good team behind him. I highly recommend the uhaul storage he manages in queen creek.
WILLIAM G | Overall ExperienceFacility was great, only complaint was when I originally booked the person who completed my request booked the wrong facility when I was very specific about the location I was wanting.
BROOKE S | Overall ExperienceThe process was so easy & convenient! The only hiccup was we rented a truck 9-5 , brought items to be stored at your facility and thought we were finished with truck so we turned truck in. We then realized we forgot a storage area that also needed to be transferred to storage & had to start a whole new rental! Essentially, we paid to use the truck 2 times!
Dawnie M | First ImpressionsWas offered 10% monthly military discount, but never received it. Called and emailed, always reassured it would appear, but never received it. Ended up going canceling early and going elsewhere.
Ernesto A | Overall ExperienceThe manager is the best!! He always take great care of me!!!
adrian g | Overall ExperienceGen. MGR. is outstanding, very professional.
Peg K | Overall ExperienceStorage facility is so convenient and that it is temperature controlled really helps on these summer days! The elevators, carts to help with the move, everything was well worth it for our move. There is also convenient parking area that is in the garage for you to pull in your vehicle and load without being in the blistering sun. We rented a U-Haul there as well and it just makes it so easy and stress free.
Bridget H | Overall ExperienceVery friendly and knowledgeable staff !!!!
ANTONIO F | First Impressionsgreat customer service by GM/Main manager and staff.
miguel r | First ImpressionsThe staff was very professional and went out of their way to assist us.
Kenwa K | First ImpressionsMet all my expectations.
Ramiro A | Overall ExperienceThe staff was very helpful, showing me the different sizes of units, and then walked me through the security process to get into the building. I then tried to get in after-hours, and it was seamless.
robert s | First ImpressionsThe GM was the one helping me, i forgot his name, but he was awesome and walked me through the whole process. Super helpful and nice.
adam m | First ImpressionsThe staff and manager was very friendly and helpful. Top notch in my book and I will be back and telling all my friends and family……
Matthew D | Online Move InRobinson was very helpful!
Dana B | First ImpressionsThe female acting manager was best ever Kind, considerate and very helpful.
Jeffery Z | First ImpressionsIt is unfortunate that you decided to discontinue your rv storage. I did however find another facility for my rv. It will not be U-Haul.
bert f | Overall ExperienceCouldn’t have been happier with the manager and his approach to customer service. The staff was very accommodating. Would gladly use This facility again and recommend it to anyone.
Jerry W | Overall ExperienceStood in line for 30 min to get our U-Haul. The gas table was completely empty.
Shonda S | First ImpressionsEveryone was amazing! The Store manager was the best human to ever exist! Worked well with us and all on short notice! He displayed excellent customer service at all times! Very friendly!
paul j | Overall ExperienceThe customer assistance I received and also provided to other customers while I was at the facility by Robinson Madera was top notch. Robinson was very attentive to everyone's needs and time while juggling a number of customer needs and questions, and all with a delightful presence. In an time where many companies and services have lost the customer service edge, people like Robinson make the difference. Dealing with Robinson, I will always go back to this service and location for my storage and moving needs. Thank you Robinson!!!
kevin c | First ImpressionsGreat folks answered all questions, very positive and knows the importance of what people need. Robinson is the man!
Gerard Z | First ImpressionsThe care given to detail and the clear instructions to how the facility works was made very understandable, and the welcome that we received from Robinson made the whole moving experience. Excellent I would absolutely recommend this U-Haul storage facility to anyone looking to move here.
Karyn Z | Online Move InFriendly and efficient staff
Candace M | First ImpressionsA map of the facility to help me find my storage space would have elevated my experience (instead of having to wander around searching for my unit).
Makenzie S | Online Move InThe general manager helped me get a truck, a storage space and was very kind and very helpful, during this stressful time. Thank you, thank you
Nancy M | First ImpressionsExtremely clean and secure. They have carts to use for unloading and loading.
Susan S | First ImpressionsManager and Juan we're excellent!
CHRISTINA H | First ImpressionsHours should be same every day you are open. Just close all day Sunday.
walter w | First ImpressionsVery disappointed in uhaul storage facility... Very Poor service
Kristine P | First ImpressionsVery nice and professional staff, they were tremendously helpful and kind. They were understanding of my situation and helped me so easily.
Abdulhmeed A | First ImpressionsI forget the gals name who helped unfortunately but she did an amazing job and was extremely helpful ! She’s awesome !
Trevor E | First ImpressionsI know staffing is an issue everywhere. I felt terrible for the associate at the desk was hustling but you can tell the line of people were stressing him. He did a great job, but I know he was stressed and there were some impatient people
Michelle N | Overall ExperienceI’ve always been pleased with the services and staff at U-haul. My go to place for storage, moving supplies and transportation. A+
Kim T | Overall ExperienceAll was great until I closed out. With todays digital world, I was amazed that even though I’m a loyal Uhaul customer (trailers, truck rentals, storage) that when I moved out, there was not a refund for unused time. My bill was set up for auto pay, I planned to move out on 3/24/2023, my credit card was charged just a couple days prior. When I question it I was told I should have moved out earlier. There is no reason once the contract is terminated that a pro-rated refund would go back to the customer. That would be a good business practice that most reasonable companies would follow. After a great experience, it left a bad taste. It would make me rethink using Uhaul storage in the future.
Tom D | Overall ExperienceGreat service.
erma t | First ImpressionsStaff took time even when they were busy. Courteous and professional start to finish.
Esteban P | First ImpressionsGreat new facility!
Mark P | First ImpressionsRobinson was amazing lane very helpful!
Corey T | First ImpressionsThe front desk personnel was very friendly, answered all my questions and was very professional.
Zinnel C | First ImpressionsAlways a good service
Jubal B | First ImpressionsGabriella was amazing. And very helpful. Great customer service.
rebecca g | First ImpressionsVery helpful and professional!
MICHAEL R | First ImpressionsFriendly staff, ready to help. Awesome storage, clean safe
Hector L | Overall ExperienceJust keep doing what you’re doing, as it is working. Thanks for always being a professional location.
Don B | First ImpressionsThey were very friendly and accommodating despite being very busy.
Deandra G | Overall ExperienceMy experience w/ UHaul has been exceptionally positive! From the beginning to the end; utilizing Several services UHaul offers; truck rental from CA to AZ, an AutoTrailer, & rental of large Storage, another truck rental, & Closing of Storage has been great! No issues!
Francine C | Overall ExperienceVery helpful staff....😃
harry c | First ImpressionsThis uHaul location is the best. Great prices for storage units. Accommodating hours. Lit up and security cameras make you feel safe. Friendly staff. Highly Recommended!! Way better than other storage places I rented at like Public Storage.
John R | First ImpressionsThe unit I rented was too small. I was given a month free but wasn’t able to apply that to a bigger unit. I barely moved in the small unit (less than 6 hours) I should’ve been able to still get a free month and not exempt just because I went to a bigger unit. This is a terrible experience. I’m looking to leave this facility soon
Christine S | Online Move InThe Staff At Uhaul @ Power Road In Queen Creek Are Exceptional. They're Helpful & Curtious. Very Clean Building & Eady Access. Thank You.
Bernice H | Overall ExperienceMy experience with the Power Ranch facility was totally satisfactory. My only issue was with my initial reservation with the call centre prior to my visit which was not recognized once I attended the facility. However. the local manager gave me first months rent free to compensate for the more expensive site which was available upon my arrival, I don't understand the point of call centre reservation if they can't hold the space that I reserved.
Brian B | Overall ExperienceThe service was excellent and very helpful!
vince a | Overall ExperienceMy experience using the U-Haul storage unit was excellent. The staff, and in particular Robinson Madera, was very cooperative and friendly. I had one minor issue (my error) and Robinson helped solve it with ease. I'm still using another unit at this location and will continue to do so for some time.
JIM H | Overall ExperienceThey were a great help when my original movers never showed up. They booked me with someone reliable and everything went perfectly the next day. Very thankful. Robinson and his staff are GREAT!!!
Mary M | Overall ExperienceThe whole place was clean top to bottom. Staff was helpful and friendly. Very well run by Robinson and his crew.
Michael S | Overall ExperienceVery nice and clean facility. Will tell friends and family about it.
Frederick D | Online Move InThis is a new facility and all was as one would expect for such. Staff offered helpful advice, always friendly and knowledgeable.
GLENN W | Overall ExperienceGreat service and experience!
LORI L | First ImpressionsWorked with 3 different employees during my move in to my storage unit. First employee i worked with was not knowledgeable on how how to set up a first time renter. I would ask questions and he would have to wait until a fellow coworker was available to ask them the question for me. It took me about 20 minutes to get set up since the program the company uses for ID check was not working on my phone (even employees tried and it wouldn't work) and employees ended up scanning the ID for me a different way. Should have just worked with the 2nd employee because they essentially set me up and 1st employee just had to hit print. Even that was too hard for him because he said printer was not working but it was just out of paper. 2nd employee was great and felt like the lead on shift (I wish I could remember their name becausethey were great. They had a double nose piercing.) First unit I was assigned had two water pipes going through it and was interfering with my cubic space so I had to go back downstairs to switch my unit. 3rd employee was great! He was called in from the truck return area to help condense the line and worked quickly and efficiently. I think his name was Brayden or Brendan. He helped transfer my unit and I was able to get back to moving my things.
Brianna D | First ImpressionsBrand new facility, friendly service, quick and easy process
Jeffrey H | First ImpressionsEveryone I had the pleasure of dealing with at this location was amazing.
Nikki B | Overall ExperienceThe best storage facility around. Staff was great and everything was clean. Very positive experience.
Jacob T | Overall ExperienceThank you for helping us out in a needed moment to support us selling a house and transitioning to a new one. I really appreciated the Cleanliness, the later hours we could access storage, and the carts WERE A LIFE SAVER.
Danny R | Overall ExperienceDue to negligent maintenance rainwater entered my unit and damaged my property. I was told to make a claim against my insurance but I did not purchase insurance at time of rental and my claim was denied. Regardless of insurance or not I would expect that the facility would provide a reasonably maintained unit. Basically I see this as being provided a defective product/service with no warranty or compensation for loss.
TRACI L | Overall ExperienceRobert the GM and his staff where great I would recommend his facility to all of my celebrity colleagues they where great and didn’t even know they helped a celebrity out. So hats off to them for showing great hospitality and going above and beyond thank you!!!!!!!
RYAN G | First ImpressionsCalled in to reserve a specific storage and the person I spoke with ended up booking a different location. I should’ve checked prior but trusted the agent. I’ll be moving facilities soon
BROOKE S | First ImpressionsStaff was very friendly and helpful.
JIM H | First ImpressionsSuper helpful Manager and staff. The place is nice and clean and we were able to move in without any interactions (COVID concerns)!
Caleb B | Online Move Invery friendly staff. experience was great. will come back again.
Nicklaus O | First ImpressionsThe staff at this location are all exceptional and go above and beyond to help the customer.
Michael M | First ImpressionsThe staff is exceptional.
Michael M | First ImpressionsStaff is Amazing, went above and beyond to make our move easy!! Very well Managed
Jack W | Online Move InWorkers was very nice
kevin b | First ImpressionsI have always had a very favorable experience using U-Haul. Customer service has been top notch.
Peg K | First ImpressionsThe manager, Robinson, was extremely helpful and kind and solved any little glitch with our move!
Mary M | First ImpressionsThe Staff Was Great. Highly Recommend It. 🙏💕🇺🇸
Bernice H | First ImpressionsStaff was very friendly and helpful.
Ryan B | First ImpressionsI worked with "Yaya" and she was an absolute pleasure to work with. I was offered a free unit for one monthm She was so happy and positive. She was very knowledgeable and showed us the different sizes available. She even walked us to the unit we chose. She was very charming and charismatic. Uhaul should look into her development because she has a lot of potential.
Adam C | First ImpressionsI’ve used a lot of different storage unit facilities in my life but none like this one. It was the most amazing experience putting my stuff in my unit here. The staff were incredibly helpful, moving into the unit itself was a breeze, the equipment and carts worked perfectly (which is rare) and the manager Robinson went above and beyond. I never write reviews but this facility definitely deserves an amazing one. 10/10 on all aspects.
kelsie j | First ImpressionsNo comments
Johnny W | First ImpressionsThe only thing decreasing my rating is the rental seems too high.
kari h | Overall ExperienceThe manager was one of the nicest person I have ever met. The entire staff was always happy to help. Customer service was the greatest ever. You have a excellent staff. Thanks for your service.Ella Vance
ella v | Overall ExperienceBest uhaul I’ve ever been to
BLAKE S | First ImpressionsRobinson Madera, the GM, went above and beyond! Friendly and provided great customer service! I am beyond pleased!!
Alfred G | First ImpressionsOverall I was pleased with renting the storage unit and with the security.
cecilia l | Overall ExperienceThe biggest issue with my experience was trying to get a hold of anyone on the phone. Your automated system sucks and is not easy to navigate through and I never was able to reach anyone in order to handle what needed to be handled.
Steven W | Overall ExperienceSuper friendly and helpful. The covered parking cost was the best value I could find.
Josh T | First ImpressionsWonderful Staff Great experience
Trynu D | First ImpressionsHad a great experience here with the manager Robinson, will recommend to friends and family.
Kailee O | First ImpressionsVery helpful, manager was very nice , very satisfied customer
Andreas C | First ImpressionsKaty was professional and took the time to address my needs and offered me all the options available. This new location is a state of the art facility and is one stop shop for all my moving and storage needs. Great experience!!
FAAALIGA F | First ImpressionsHaley went above & beyond to help me move in! She answered all of my questions-sometimes more than once, and even measured the elevator to confirm a large piece of furniture would not fit. She quickly helped me resolve the issue by moving my Reservation to a 1st floor unit. I am so appreciative of everything she did, and with a positive attitude along the way!
Deandra G | First ImpressionsWe were very impressed with everything about the staff and facility
sherri b | First ImpressionsEncountered an actual Karen as a customer 1st time for everything! Staff were highly professional and handled the Karen appropriately and succinctly. Staff bent over backwards apologising for said Karen. Highly recommend this location! Don't recommend Karen's as a matter of rule
David M | First ImpressionsThe lady who helped me at the counter was perfect. She was helpful, communicated instructions well, and was just a great person. The staff was very kind and friendly, which I greatly appreciated. The only critique that I can give is that my storage unit had some dead bugs. Aside from that, I’m still satisfied with the customer service.
Dustin T | First ImpressionsJohnathon was extremely helpful and worked hard to give us the best rates. He was very knowledgeable about the facility and professional. Definitely recommend friends and other people for this facility.
Tamara C | First ImpressionsIt was fast, professional and easy to obtain a storage unit and reserve a truck Amazing facility and staff Thank you
CAROL P | First ImpressionsStaff took care of my needs even though I was confused about the size of my unit.
Trisha C | First ImpressionsKaty was very pleasant and her staff was nothing short of awesome! Jonathan was also very attentive & helpful. Truly a wonderful team working here :) My overall move in experience was phenomenal! I would highly recommend this U-Haul location to others in the future.
GJuana W | First ImpressionsAll the staff here were extremely kind and helpful! We had just driven from Washington to Gilbert when we arrived to the location, and they made the process painless - relieving a ton of stress. Joshua assisted my boyfriend over the phone to find the right unit for us & quickly took care of us when we got to the facility. One of the gals (didn’t catch her name - so sorry!) gave us all water while we were unloading which was greatly appreciated. A few other staff members were joking around with my brother & it was a really comfortable experience. Small acts of kindness and compassion make the difference. Big thank you to the staff!!
Makayla L | First ImpressionsThe team was very helpful and informative
Mark H | First ImpressionsVery pleased with the service. Received a call from Katy a few days prior to my move in date to confirm my reservation. Received a call from the office staff the day of my move just checking in with me. Personnel at the front desk were very kind and helpful. Great experience. It’s so nice to get great customer service these days. It’s hard to come by. Thank you!
Kim T | First ImpressionsVery friendly staff
Mirna C | Overall ExperienceI had my storage unit for over 5 years. The staff has always been extremely friendly and helpful…and the bathroom was always clean, more so than any public restroom I’ve ever used.
Bryan C | Overall ExperiencePower Ranch has the most wonderful staff. They are kind and helpful.
Tammy S | Online Move InThank you for all your help.
Bernadette D | Overall ExperienceIn getting this trailer parking spot I knew it was only temporary. I do have to say that the lady that checked me out when I had said I needed to cancel my spot wasn’t very polite. Almost kind of gruff.
Duane Y | Overall ExperienceGreat coordination on both moving in and moving out of storage unit. Would use this location again.
Steven B | Overall ExperienceVery Friendly and helpful! Thank you!
Sheilah H | First ImpressionsFriendly and knowledgeable
Laurie W | First ImpressionsSite management was awesome to work with. Facilities were spotless. Will use this storage again in the future!
Jason L | Overall ExperienceRicardo was awesome!
Mary A | First ImpressionsAwesome experience. On site team is top notch. Bent over backwards to help me out. Much appreciated after a 2.3k trip!
Jason L | First ImpressionsService is s awesome.
oshana a | First ImpressionsI would have given this place a five star rating, but they false advertised the dimensions of the unit I was rented. This forced Me to rent a second unit to accommodate My property. As a retired professional Mover from the largest Moving company in the world, cubic square feet and inches make all the difference in the world. 10ft. X 10ft. X 10ft. Should be exactly that. Not 10ft wide X 9ft. Deep X 8.5ft. High
Rodney R | First ImpressionsThe staff was very friendly and very helpful.
Tammy D | Overall ExperienceI went to go drop off the U-Haul and I guess you guys were close which is probably my bad I wish you guys would’ve had a drop box so I can drop the keys off
Channell J | First ImpressionsThe staff were very friendly and helpful! I would definitely recommend this storage facility to friends!
christina a | First ImpressionsStaff made it simple and seamless to get set up and in place
ROBERT R | First ImpressionsI was placed on waiting list for unit and called when available- great customer service experience
jodee t | First ImpressionsVery nice workers and polite ..
Mindy T | First ImpressionsEvery time I have come in, they have been wonderful. Katie also is wonderful! She helped me out!!
Tammy S | Overall ExperienceHailey was really nice and very helpful, would definitely recommend her to anyone. She got us in and out really fast and was more professional and understanding than the other storage places we called. You did a amazing job hailey
Tyler B | First ImpressionsYoung lady helping (forgot name) was so helpful and very efficient. She’s going places
Sunny P | First ImpressionsVery Friendly and helpfull! I needed a 10×20 and they had none so they gave me 2 5×10's for the price of the 10×20. Then later I needed another 10×20 and they had none for 2 or more weeks.I asked them to call me when one became available and 2 days later they called! It was a life saver on a very complicated move!
Steve W | First ImpressionsGreat service, thank you!
John D | Overall ExperienceMe and my wife moved here to Az from Wa. and we have used you in both locations with trucks and a storage unit in Queen Creek, U-Haul has been above and beyond excellent service. Our greatest experience was our dealings with a very awesome employee named Delanee at the 7175 S Power Rd facility in Queens Creek, Az. She was so friendly and professional and made our move so much stress free. Thanks for everything. Ron/Jan P.
Ronald P | Overall ExperienceI had originally called the Uhaul owned facility in Gilbert , AZ , for storage of my utility trailer. Not having what i needed they asked me to hold. After fifteen seconds the gentleman let me know that if i wanted i would be notified when what i needed would be available , or another Uhaul location does have it available NOW. He told me location, phone number and approximately how many minutes away. I called the other location. The woman said that it just became available, and there was a waiting list but she would call back shortly. She called back in 11 minutes and said she called the other people on the list whom no longer needed storage. It was available now to me at 6:45 pm on a Friday night. I told her that i was on my way. I arrived and was on line behind 1 other customer. I was then met by a happy , bubbly CSR whom took care of my storage quickly , efficiently, and thoroughly offering all options and insurance of my rental. GREAT JOB in my opinion .
TOM R | First ImpressionsSuper friendly staff and helpful
Rori P | First ImpressionsGreat service, thank you!
John D | First ImpressionsAlways a pleasant experience EVERY time I came into the office. Always greeted quickly with a cheerful Hello! Dalaney is the reason I rented at this facility when I was checking storage places in the area. Her pleasant greeting and answering all my questions made me rent on my first visit! Thank you Dalaney!! (sorry if I didn't spell your name with the correct spelling.)
John S | Overall ExperienceGreat customer service ✔️
PABLO M | First ImpressionsVery good experience so far. Staff is very friendly and helpful
Patricia C | First ImpressionsThe girl up front was very friendly and professional
Ronald P | First ImpressionsVery helpful and convenient.
William B | First ImpressionsI have had nothing but excellent experiences with U-Haul!
ALEX M | First ImpressionsThe two young ladies that were working on July 30 were pleasant and engaging. I was in the middle of a long day and they made it just a little better by being fun and friendly! Thank you! My reservation was overbooked I guess, so my 10 x 20 unit was substituted for 2 10x10 units. I am ok with the change but was required to purchase an additional lock as a result. I pleasantly asked the ladies if they could work with me on the 2nd lock and they stated that they didn't have the authority but would ask someone else...I don't feel I should be charged for a second lock when the change was not of my doing? What do you think?
DAVID V | First ImpressionsThis is a well run facility. Staff was always available and helpful. I highly recommend it.
Dennis W | Overall ExperienceGreat staff and very helpful !
Paul G | Overall ExperienceFirst Month free is very nice.
Mike W | First ImpressionsGreat experience and staff was very helpful.
Michael Y | Overall ExperienceGreat customer service, would recommend them to anyone
louie r | Overall ExperienceVery nice people! Very helpful.
VICKI R | Overall ExperienceHannah is delightful, she has helped me with several van rentals and now with RV storage. I was on a waiting list for a spot and Hannah called, let me tour, and quickly booked the spot for me. I am very happy to store my RV much closer to home now!
Lorie S | First ImpressionsHannah was always pleasant and helpful. I would use this facility again.
Sherley H | Overall ExperienceThey were the most awesome helpful people! They were great to help us get our storage and assist with boxes. We will bring them all back to them once we finish moving! Absolutely stupendous!
Michael H | Overall ExperienceHannah was wonderful! Polite and very helpful, she made this so easy. Really appreciated her guidance for a storage room and our supplies. Great customer service!
Michael H | First ImpressionsStaff was nice & honest Much better than our experience with Pubic Storage
Gary C | First ImpressionsHannah is very polite and knowledgeable about the property. The unit was available as she stated and ready for move-in as promised. Thank you, will let others know of this facility.
Terry S | First ImpressionsOur experience was everything we needed it to be. I recommend using this facility for your storage needs.
jeff c | Overall ExperiencePleasant, task accomplished quickly, professionally.
Gary D | First ImpressionsExcellent customer service by Dylanney and the other young girl there.They are both an asset to your company.Very refreshing to see such GREAT customer service these days by younger people.
John S | First ImpressionsHannah was very helpful and informative. Thank you!
Craig L | Overall ExperienceRfg
Ana A | Overall ExperienceI always go to uhaul
Craig L | First ImpressionsAll was good for this move...
Steven W | Overall ExperienceThought the advertised rental on your vehicles was misleading. We traveled 119 miles, and ended up paying a great deal more that your touted amount. You should have a graduated scale for excess miles.
Pamela P | Overall ExperienceThe lady that helped me was awesome very helpful. Thank you
Robert A | First ImpressionsGood accessibility, the drive up units are the only way to go.
John G | Overall ExperienceHannah was very helpful and accommodating..
Rebecca M | First ImpressionsI forget her name but she was very very helpful in every way. At the counter when I first walked in during the time I was there etc. I would recommend them
Ken B | Overall ExperienceDidn’t have no problems
Tai z | First ImpressionsHannah is amazing &on top of her game, i will rec. due to my experience with hannah. The other lady, every question was answered "i dont know i need to ask my supervisor! READ THE UHAUL PANTHELT LADY
Jenny R | Overall ExperienceThe best customer service I have experienced. Love this place!
Sherley H | First ImpressionsI have never rented a storage unit before. That was the most insanely simple process ever. Great job uhaul. In a world that is seemingly always more complicated than it has to be you guys are not.
Jeffrey W | First ImpressionsHey young lady that helped me was very kind, very efficient and very knowledgeable. I told her what my family's needs are and she was able to accommodate them.
Jenny R | First ImpressionsExcellent service
Brenda V | Overall ExperienceThe young lady at UHaul was outstanding
JERRI C | First ImpressionsGreat customer service
Paul W | First ImpressionsThe mover that was suppose to unload my truck (Sun City Muscle Movers), did not show up. A HUGH Thank you to Allie Gonzalez for all her help in finding someone to unload my truck.
melvina w | First ImpressionsI went to pick up my trailer for a trip and found they had rented the other half of my space to another person. The size of both of our camping trailers where such that we only had 6 inches of cleara
SCOTT B | Overall ExperienceAllie, the manager is very efficient with the cleanliness and running the facility. However, she could use training in customer service; two of my four contacts with her were less than pleasant.
victoria/robert o | Overall ExperienceI just relocated from Kansas. You guys were very nice, and helpful.
Towanda G | First ImpressionsYou were all great!
Kelly J | Overall ExperienceI was extremely pleased with the assistance provided to me by William when I arrived to pick up my vehicle after 8 months in storage. Ali was most helpful too in finalizing the storage fee.
PAUL G | Overall Experiencethe staff are very plesant and helpful. My entire storage stay was perfect.
Patricia W | Overall Experience.
Edward D | Overall ExperienceI will highly recommend your facility to anyone friends, family and let them know how happy I was with your facility
Angela P | Overall ExperienceThe staff was friendly & compassionate.
Sandra C | Overall ExperienceThe facilty is very clean and the staff exceptional.
Patricia W | ReservationAll of our belongings had a huge layer of dirt on them when we removed them. It was like we had just left them outside in the elements. Would never use this place again.
SHANNON & | Overall ExperienceN/A
JESUS M | Overall ExperienceStaff were readily available and helpful. Thank you so much.
sherry k | Reservation😀
Peter C | Overall ExperienceGreat customer service
Madison F | ReservationService was awesome, very friendly!!!
CARMON R | ReservationAbsolutely exceptional customer service! Made the process of getting my storage unit completely seamless and stress free. The staff is beyond kind! Will most definitely be recommending!
Katie W | ReservationThe staff was excellent. Explained every detail of our storage. Kudos to everyone at U-Haul Moving & Storage of Power Ranch.
JESUS M | ReservationEasy move-in process! The office had extra water when ours ran out and we were so thankful! There were several dollies available for use which made unloading and moving in much easier.
Sarah F | Reservation