I rented a truck from this location for a couple of hours. since I was bringing it back after closing, I was given instructions via uhaul.com/share to check the truck in. I followed the instructions and returned the truck half hour after close. to my surprise, I was charged an additional $20 fee. I called the store and was told there's nothing they can do and gave a corporate number to call. I paid for 24 hour use and returned it in two hours a got penalized for it. needless to say, I won't be using your store againEdwardo T.
Customer Reviews for U-Haul Moving & Storage of Power Ranch
Queen Creek, AZ 85142
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.christana W.
Was quoted for and booked a 10 foot truck and was charged for a 20 foot truck and the 2 people working at 7125 S Power Rd, Queen Creek, AZ 85142 location were unprofessional unknowledgeable and unable to explain anything. They were unable to provide any explanation or give any numbers for supervisors or customer service for the additional charge. Overall a poor experience. Will be disputing with bankKylie C.
Customer did not leave a comment.EMMANUEL Q.
Customer did not leave a comment.Cleveland C.
I have always had a very favorable experience using U-Haul. Customer service has been top notch.Peg K. | First Impressions
Customer did not leave a comment.Dylan H.
A young kid hitched my car on auto transport. He said that he had never done it before. When I went to do drop off Here they indicated that he didn't even put the chains on. A Huge SAFETY HAZARD . The car was just hanging by the straps the entire trip, which were also lose, and I tightened them up at my first gas stop. This could have been a disasterManuel M.
Quick and easyJohn P.
Customer did not leave a comment.Nelson O.
Customer did not leave a comment.Leigh H.
Customer did not leave a comment.SKYLER S.
Robinson was awesome by showing us how to get into our storage area and told me all about the truck. Every person at the place said hi and asked if I need help. I fault very at home. Love you guys. Mathew AbbateMATHEW A.
The manager, Robinson, was extremely helpful and kind and solved any little glitch with our move!Mary M. | First Impressions
All staff were amazing especially the general manager!l.s B.
Customer did not leave a comment.RICHARD C.
No improvements needed!! Robinson Madera & Gabriana we're extremely helpful & friendly & made sure my rental went as smooth as still. I am very pleased with U-HaulJoseph P.
Make sure the wiper blades and alignment are changed/complete as appropriate.Carroll C.
The Staff Was Great. Highly Recommend It. 🙏💕🇺🇸Bernice H. | First Impressions
Wonderful agents on both ends. Thank y'all so much! BlessingsSharon H.
Customer did not leave a comment.Bryan G.
Keep the girls there, they are awesome!Abdul B.
Customer did not leave a comment.Randy R.
Staff was very friendly and helpful.Ryan B. | First Impressions
Management and employees at this location were outstanding!STEPHEN Y.
Robinson was incredibly helpful when I needed to change my drop off location. He was awesome.Elaine M.
I worked with "Yaya" and she was an absolute pleasure to work with. I was offered a free unit for one monthm She was so happy and positive. She was very knowledgeable and showed us the different sizes available. She even walked us to the unit we chose. She was very charming and charismatic. Uhaul should look into her development because she has a lot of potential.Adam C. | First Impressions
No improvement needed! Keep up the excellent customer service!!Joseph P.
Make sure the web site is working Train customer service better Send out a pre pick up form the day before your scheduled day. Be friendly and not hang up on customersBrad D.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Karen C. | First Impressions
I’ve used a lot of different storage unit facilities in my life but none like this one. It was the most amazing experience putting my stuff in my unit here. The staff were incredibly helpful, moving into the unit itself was a breeze, the equipment and carts worked perfectly (which is rare) and the manager Robinson went above and beyond. I never write reviews but this facility definitely deserves an amazing one. 10/10 on all aspects.kelsie j. | First Impressions
Customer did not leave a comment.Karnitra B.
No commentsJohnny W. | First Impressions
The only thing decreasing my rating is the rental seems too high.kari h. | Overall Experience
Customer did not leave a comment.Lorena C.
These vehicles must go out with full tanks. Then you charge the difference if a customer doesn't fill it up. I overpaid about $25 taking the tank from 1/2 to 3/4. Very poor service received back when trying to convey this as well.CHRISTINE R.
Customer did not leave a comment.Youssef E.
Customer did not leave a comment.Bernadette M. | First Impressions
The manager was one of the nicest person I have ever met. The entire staff was always happy to help. Customer service was the greatest ever. You have a excellent staff. Thanks for your service.Ella Vanceella v. | Overall Experience
When you tell your coustmers a specific size truck will be there you need to make sure it's there also when you all have people calling other coustmers because there bill is passed due you should probably do it in a area that other coustmers don't have to hear it or where we don't have to talk over the person on the phone I had to repeat my phone number 5 times to the person that was trying to he'll help me . Also you should go over the exact charges with your coustmers so they know what's being charged .MATTHEW N.
Customer did not leave a comment.Walter R.
Best uhaul I’ve ever been toBLAKE S. | First Impressions
Robinson Madera, the GM, went above and beyond! Friendly and provided great customer service! I am beyond pleased!!Alfred G. | First Impressions
Overall I was pleased with renting the storage unit and with the security.cecilia l. | Overall Experience
My experience from the start to finish was absolutely perfect!HyunJung K.
Customer did not leave a comment.Mike M. | First Impressions
Customer did not leave a comment.JESUS R.
Customer did not leave a comment.james C.
Ryan, the representative who checked us out was extremely professional and got us on the road swiftly.Richard A.
Customer did not leave a comment.Luis C.
Outstanding service at the U Haul store at 7125 Power Road, Queen Creek, Arizona. His name is Robinson and I believe he's the manager at this location. I called him to express a critical situation where are U boxes were moved from one location to his store location without us being notified. We drove to the location where we thought our boxes were but they aren't there We were in dire straits to get our U boxes. Robinson said â€œI can hear the stress in your voice so for sure the stress is going to be gone I am going to take care of youâ€. That morning of August 13, that's exactly what Robinson did, he took care of us. He even offered us Gatoradeâ€˜s and routinely asked if everything is OK now. Yes, we were in great hands with Robinson and he provided exceptional customer service. Thank you Robinson for having a passion for excelled customer service. David RadekaDavid R.
Customer did not leave a comment.mark S.
No improvement, excellent in all regards!MICHAEL M.
Customer did not leave a comment.Lukas G.
Customer did not leave a comment.Fred N.
The biggest issue with my experience was trying to get a hold of anyone on the phone. Your automated system sucks and is not easy to navigate through and I never was able to reach anyone in order to handle what needed to be handled.Steven W. | Overall Experience
Customer did not leave a comment.Greg R.
Customer did not leave a comment.Debra M. | First Impressions
Super friendly and helpful. The covered parking cost was the best value I could find.Josh T. | First Impressions
Wonderful people and wonderful service. No improvement needed.Tony B.
Awesome experience. Even looked like the person who checked me in was training and didnt miss a beat while training.Adam B.
Customer did not leave a comment.HARPER M T. | First Impressions
Customer care was absolutely terrific!! Great team at this facility.Rosemary F.
Customer did not leave a comment.Nathan H.
All greatAlex A.
I feel like Robinson went above and beyond to get me into the right equipment. Appreciate him going the extra mile.Laurie B.
Excellent customer skills and the Manager Robinson was very professional and explained everything to me. Great employee.John V.
It was a self drop off and went smoothly. Thanks!Angela S.
Customer did not leave a comment.Courtney L.
Customer did not leave a comment.Aquila B. | First Impressions
Customer did not leave a comment.Armando C.
The service and experience were excellent. The exterior of the van had not been washed adequately and the interior seats had animal hair. Myca fixed the interior problem with a smile and apology when I brought it to her attention. I was pleased with the experience because service quality is a diminishing provision in many of my recent service experiences elsewhere. Micah showed me me good customer service can still be provided with a smile, courteously and with patience. Thank youcynthia W.
The drop off location on Power Road was excellent. They were clean and extremely professional. The male employee at the time of drop off was amazing. He made the experience worth the money spent.Jake D.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Torry R.
None, excelllent experience, impressive new location.EUGENE N.
Wonderful Staff Great experienceTrynu D. | First Impressions
Customer did not leave a comment.Ricky S.
Customer did not leave a comment.Luke S.
Customer did not leave a comment.Omar M.
Customer did not leave a comment.greg G.
This is a new, large and very clean location with fast friendly service..Lynn M.
It was fast and easy to drop off.Tim S.
Robinson and crew were great to work with. Very pleasant group. Definitely will be my Prefered rental place in the future.Dean M.
Robinson and his staff did a great job in assisting us with car trailer that we rented. He was very courteous and clearly explained to us the rental process for the trailer. He is a true professional, thank you Team!!BRIAN M.
Had a great experience here with the manager Robinson, will recommend to friends and family.Kailee O. | First Impressions
Customer did not leave a comment.Stephen K. | Overall Experience
Very helpful, manager was very nice , very satisfied customerAndreas C. | First Impressions
Customer did not leave a comment.Ivy H.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.Kyle C.
The guy that helped me was great! He was new to that particular location, but was very helpful and pleasant to work with. I want to say his name was Robertson or some name that sounded kind of like a last name. We use U-Haul a lot and appreciate good service when we get it!Christina M.
Customer did not leave a comment.Travis M.
Customer did not leave a comment.Tracee G. | First Impressions
Customer did not leave a comment.JAMES WILLARD J.
Customer did not leave a comment.Loten B.
Customer did not leave a comment.Bradley F.
As a regular user of your service, I can say the staff is above average, friendly and knowledgeable. It's a pleasure dealing with them.TEE G.
Katy was professional and took the time to address my needs and offered me all the options available. This new location is a state of the art facility and is one stop shop for all my moving and storage needs. Great experience!!FAAALIGA F. | First Impressions
Customer did not leave a comment.Matt G.
Customer did not leave a comment.Patrick W.
Large area and cleanReed L.
Outstanding service with clean, reliable equipment, excellent location and customer accessible.Philip N.
Customer did not leave a comment.SHARON S.
Haley went above & beyond to help me move in! She answered all of my questions-sometimes more than once, and even measured the elevator to confirm a large piece of furniture would not fit. She quickly helped me resolve the issue by moving my Reservation to a 1st floor unit. I am so appreciative of everything she did, and with a positive attitude along the way!Deandra G. | First Impressions
I had a reservation at another location but when I went to pickup the trailer the employee told me he didn't have a computer to enter the info and I couldn't rent it. I had to go another location. The reservations I had was made thru uhaul and I feel I should have gotten a discount. I use uhaul equip about 3x a year and was really dissatisfied with the service providedChristian M.
Customer did not leave a comment.Jeremy M.
Customer did not leave a comment.CARY M.
Customer did not leave a comment.Rodolfo A.
Customer did not leave a comment.IRA L.
Super slick and well-organized locationBRENT B.
Old truckDavid S.
Customer did not leave a comment.Allen B.
Customer did not leave a comment.Jeffery A.
Customer did not leave a comment.Russell T.
Fast, clean, professional and this was a full service Uhaul station.Mary S.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Robert L.
We were very impressed with everything about the staff and facilitysherri b. | First Impressions
The team at the store were extremely helpful and considerate. Top rated team from the front desk to the manager.David E.
Encountered an actual Karen as a customer 1st time for everything! Staff were highly professional and handled the Karen appropriately and succinctly. Staff bent over backwards apologising for said Karen. Highly recommend this location! Don't recommend Karen's as a matter of ruleDavid M. | First Impressions
The lady who helped me at the counter was perfect. She was helpful, communicated instructions well, and was just a great person. The staff was very kind and friendly, which I greatly appreciated. The only critique that I can give is that my storage unit had some dead bugs. Aside from that, I’m still satisfied with the customer service.Dustin T. | First Impressions
Customer did not leave a comment.Randy C. | First Impressions
Johnathon was extremely helpful and worked hard to give us the best rates. He was very knowledgeable about the facility and professional. Definitely recommend friends and other people for this facility.Tamara C. | First Impressions
Customer did not leave a comment.Christian N.
very helpful staff and really great experiencescott S.
Customer did not leave a comment.Michael N.
Quick and easy. Friendly Folks.richard S.
Customer did not leave a comment.Michelle N. | First Impressions
Customer did not leave a comment.Breanne P. | First Impressions
It was fast, professional and easy to obtain a storage unit and reserve a truck Amazing facility and staff Thank youCAROL P. | First Impressions
Staff took care of my needs even though I was confused about the size of my unit.Trisha C. | First Impressions
Katy was very pleasant and her staff was nothing short of awesome! Jonathan was also very attentive & helpful. Truly a wonderful team working here :) My overall move in experience was phenomenal! I would highly recommend this U-Haul location to others in the future.GJuana W. | First Impressions
Customer did not leave a comment.HENRY k. | First Impressions
All the staff here were extremely kind and helpful! We had just driven from Washington to Gilbert when we arrived to the location, and they made the process painless - relieving a ton of stress. Joshua assisted my boyfriend over the phone to find the right unit for us & quickly took care of us when we got to the facility. One of the gals (didn’t catch her name - so sorry!) gave us all water while we were unloading which was greatly appreciated. A few other staff members were joking around with my brother & it was a really comfortable experience. Small acts of kindness and compassion make the difference. Big thank you to the staff!!Makayla L. | First Impressions
The team was very helpful and informativeMark H. | First Impressions
Very pleased with the service. Received a call from Katy a few days prior to my move in date to confirm my reservation. Received a call from the office staff the day of my move just checking in with me. Personnel at the front desk were very kind and helpful. Great experience. It’s so nice to get great customer service these days. It’s hard to come by. Thank you!Kim T. | First Impressions
Customer did not leave a comment.Olivia D. | First Impressions
Very friendly staffMirna C. | Overall Experience
I had my storage unit for over 5 years. The staff has always been extremely friendly and helpful…and the bathroom was always clean, more so than any public restroom I’ve ever used.Bryan C. | Overall Experience
Customer did not leave a comment.Gary W. | First Impressions
Power Ranch has the most wonderful staff. They are kind and helpful.Tammy S. | Online Move In
Customer did not leave a comment.JEFFERY T. | First Impressions
Customer did not leave a comment.Mark G. | Overall Experience
Customer did not leave a comment.Brett M. | First Impressions
Customer did not leave a comment.theresa w. | Overall Experience
Customer did not leave a comment.JUDY B. | Overall Experience
Customer did not leave a comment.Janice M. | Online Move In
Customer did not leave a comment.BILL C. | Overall Experience
Thank you for all your help.Bernadette D. | Overall Experience
Customer did not leave a comment.DANIEL D. | Overall Experience
In getting this trailer parking spot I knew it was only temporary. I do have to say that the lady that checked me out when I had said I needed to cancel my spot wasn’t very polite. Almost kind of gruff.Duane Y. | Overall Experience
Great coordination on both moving in and moving out of storage unit. Would use this location again.Steven B. | Overall Experience
Customer did not leave a comment.BRUCE K. | First Impressions
Very Friendly and helpful! Thank you!Sheilah H. | First Impressions
Customer did not leave a comment.KEVIN R. | First Impressions
Friendly and knowledgeableLaurie W. | First Impressions
Site management was awesome to work with. Facilities were spotless. Will use this storage again in the future!Jason L. | Overall Experience
Ricardo was awesome!Mary Ann W. | First Impressions
Awesome experience. On site team is top notch. Bent over backwards to help me out. Much appreciated after a 2.3k trip!Jason L. | First Impressions
Customer did not leave a comment.NATHANIEL D. | Overall Experience
Service is s awesome.oshana a. | First Impressions
I would have given this place a five star rating, but they false advertised the dimensions of the unit I was rented. This forced Me to rent a second unit to accommodate My property. As a retired professional Mover from the largest Moving company in the world, cubic square feet and inches make all the difference in the world. 10ft. X 10ft. X 10ft. Should be exactly that. Not 10ft wide X 9ft. Deep X 8.5ft. HighRodney R. | First Impressions
The staff was very friendly and very helpful.Tammy D. | Overall Experience
Customer did not leave a comment.MARK W. | Overall Experience
Customer did not leave a comment.SHANE H. | Overall Experience
Customer did not leave a comment.Sunny P. | Overall Experience
I went to go drop off the U-Haul and I guess you guys were close which is probably my bad I wish you guys would’ve had a drop box so I can drop the keys offChannell J. | First Impressions
The staff were very friendly and helpful! I would definitely recommend this storage facility to friends!christina a. | First Impressions
Customer did not leave a comment.ERIK K. | Overall Experience
Customer did not leave a comment.Claus R. | First Impressions
Staff made it simple and seamless to get set up and in placeROBERT R. | First Impressions
Customer did not leave a comment.NATHANIEL D. | First Impressions
Customer did not leave a comment.THOMAS R. | Overall Experience
I was placed on waiting list for unit and called when available- great customer service experiencejodee t. | First Impressions
Very nice workers and polite ..Mindy T. | First Impressions
Every time I have come in, they have been wonderful. Katie also is wonderful! She helped me out!!Tammy S. | Overall Experience
Customer did not leave a comment.Rand H. | Overall Experience
Hailey was really nice and very helpful, would definitely recommend her to anyone. She got us in and out really fast and was more professional and understanding than the other storage places we called. You did a amazing job haileyTyler B. | First Impressions
Customer did not leave a comment.TRACI L. | First Impressions
Young lady helping (forgot name) was so helpful and very efficient. She’s going placesSunny P. | First Impressions
Very Friendly and helpfull! I needed a 10×20 and they had none so they gave me 2 5×10's for the price of the 10×20. Then later I needed another 10×20 and they had none for 2 or more weeks.I asked them to call me when one became available and 2 days later they called! It was a life saver on a very complicated move!Steve W. | First Impressions
Great service, thank you!John D. | Overall Experience
Me and my wife moved here to Az from Wa. and we have used you in both locations with trucks and a storage unit in Queen Creek, U-Haul has been above and beyond excellent service. Our greatest experience was our dealings with a very awesome employee named Delanee at the 7175 S Power Rd facility in Queens Creek, Az. She was so friendly and professional and made our move so much stress free. Thanks for everything. Ron/Jan P.Ronald P. | Overall Experience
I had originally called the Uhaul owned facility in Gilbert , AZ , for storage of my utility trailer. Not having what i needed they asked me to hold. After fifteen seconds the gentleman let me know that if i wanted i would be notified when what i needed would be available , or another Uhaul location does have it available NOW. He told me location, phone number and approximately how many minutes away. I called the other location. The woman said that it just became available, and there was a waiting list but she would call back shortly. She called back in 11 minutes and said she called the other people on the list whom no longer needed storage. It was available now to me at 6:45 pm on a Friday night. I told her that i was on my way. I arrived and was on line behind 1 other customer. I was then met by a happy , bubbly CSR whom took care of my storage quickly , efficiently, and thoroughly offering all options and insurance of my rental. GREAT JOB in my opinion .TOM R. | First Impressions
Super friendly staff and helpfulRori P. | First Impressions
Customer did not leave a comment.SHANE H. | First Impressions
Great service, thank you!John D. | First Impressions
Customer did not leave a comment.Kathy F. | Overall Experience
Always a pleasant experience EVERY time I came into the office. Always greeted quickly with a cheerful Hello! Dalaney is the reason I rented at this facility when I was checking storage places in the area. Her pleasant greeting and answering all my questions made me rent on my first visit! Thank you Dalaney!! (sorry if I didn't spell your name with the correct spelling.)John S. | Overall Experience
Great customer service ✔️PABLO M. | First Impressions
Customer did not leave a comment.Melissa V. | Overall Experience
Very good experience so far. Staff is very friendly and helpfulPatricia C. | First Impressions
The girl up front was very friendly and professionalRonald P. | First Impressions
Customer did not leave a comment.sandra g. | Overall Experience
Customer did not leave a comment.robert s. | Overall Experience
Customer did not leave a comment.Lindsay D. | First Impressions