Customer Reviews for U-Haul Moving & Storage of Prattville

1291 reviews

1221 S Memorial Dr   Prattville, AL 36067
(US Hwy 31)

(334) 380-4348

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 380-4348

1221 S Memorial Dr
Prattville, AL 36067
(US Hwy 31)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep up the good works.All employees are very knowledgeable.

James S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Consider having appliance dolly on site.

William L. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY H. 
Rating:
5.0

Nothing, everything was superb! DeUndria was amazing!

RANEISHAMONIQUE P. 
Rating:
5.0

Turn-in person was absolutely fabulous. She was professional, courteous and efficient. 5-stars for her! Check-out person wasn't very helpful. Truck damage photos were taken sideways which made the check-out damage verification process difficult. Also, the U-Haul Guest Wi-Fi wouldn't work outside the office.

James L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Natalie H. 
Rating:
5.0

Young man working was very friendly and helpful. Made me feel like I knew him for a long time. Quick easy and efficient.

Peter K. 
Rating:
2.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Heath was very helpful and professional!

Amelia T. 
Rating:
5.0

DeUndria was very helpful and very kind. Made the stressful moving experience much better.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

DeVon H. 
Rating:
4.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Great people, great location

Elaine L. 
Rating:
3.0

Customer did not leave a comment.

Gary C.  |  Overall Experience 
Rating:
5.0

excellent service.

Ira K. 
Rating:
5.0

I just disagree with the price increase for the unit, I am paying this for my daughter who along with my grandson were left homeless and jobless in May 2017. It is crucial to have all of their belongings in a clean safe place, life has been very stressful for both, and it means a lot to know that I have kept their material life secure. Sincerely, Jan Gaines Kubitz

Jan K.  |  First Impressions 
Rating:
5.0

It was a great experience. Thanks for the last minute help!

Erik L. 
Rating:
4.0

The furniture dolly was not of much use. The wheels did not roll very well.

Scot D. 
Rating:
5.0

Bee is the best. People were courteous and helpful. Checkout was quick and easy.

Jerry G. 
Rating:
2.0

Customer did not leave a comment.

Willie T. 
Rating:
5.0

Awesome

JUSTIN P. 
Rating:
3.0

Leeway on milage as long as within reason, all I did was load the truck, had to load at two locations, and then make the direct trip to unload and return truck but charged for going over allotted miles by 5 miles....this may not seem like much but when moving and on such a strict budget this does make a difference. Overall I like u haul, but it is a little pricy and too strict with this.

Janet M. 
Rating:
5.0

This location helped me get a rental when the location I had a reservation at would not check in the van I had reserved because the clerk at one stop 27 “didn't do the uhauls”.

George S. 
Rating:
5.0

Continue to do what you are doing and that is being Great!!!!

Vickey S. 
Rating:
5.0

I went to the location at the Chevron station on Memorial drive. They did not have the truck I needed so they reserved me one at the Memorial Drive location I went to. I told them I would not go to Montgomery Alabama to pick up a truck. Well they lied to me and told me the truck would be in Prattville Al. Which it was not. I felt I was lied to. But the location I picked the truck up from was very customer oriented and I will gladly send them all the customers.

RICHARD L. 
Rating:
4.0

I would recommend that you explain to a rental customer that 14 ft truck includes the box over the cab. I needed a truck to get over 12 ft on the floor and we got it loaded but the door would not close completely. We tied it closed.

marvin G. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Thank You for getting a truck after no show and appointment at another location.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Kathleen H.  |  First Impressions 
Rating:
5.0

Great experience

Brennan J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Everything went smoothly and good people met me as I pulled in.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

Brennan J. 
Rating:
5.0

Nothing. Perfect. The Woman name D deserves a raise or promotion. Makes me want to patronize just because of the service.

DANIEL K. 
Rating:
5.0

Very friendly and professional

Elenar G. 
Rating:
5.0

Our place and time was changed several times. When we arrived they did not have us scheduled even though my son talked to Birmingham that morning. We traveled 4 hours to get there. A truck had just arrived from Texas. After a long wait it was cleared. The lady was courteous and helpful. Very nice. Because of time changes, we did not get home until 3AM. I would recommend but caution about not getting it when you needed it.

Rachael S. 
Rating:
4.0

Loved the young lady at the desk with dreads

KEOMI' h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice D. 
Rating:
4.0

Well done

Douglas D. 
Rating:
4.0

Customer did not leave a comment.

Travis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benny M. 
Rating:
5.0

Personnel were very friendly, helpful and courteous. The online check in is a double plus.

Benny M. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
4.0

Customer did not leave a comment.

WILLIE T. 
Rating:
5.0

Dee was very helpful and went above to assist me ! Thank you !!

Kristi P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The local location and staff were GREAT, VERY HELPFUL. I had trouble with the online pickup procedure. The website didn't tell me that I would need an alternate contact available for a phone call, a passport copy or a rental lease. I mean how could you not tell people that in advance?! I gave my husband's phone number, but when they called, he didn't pick up because it just looked like a random phone call. So I had to go inside and the lady at the counter helped straighten it out.

PATRICIA F. 
Rating:
5.0

Customer did not leave a comment.

Shaniqua L. 
Rating:
3.0

Up your customer service standards!!!!!

Robert F. 
Rating:
5.0

Nothing, I have no complaints whatsoever

Rodney H. 
Rating:
3.0

I paid for a dolly that was not included when I picked up my truck

Michaela A. 
Rating:
5.0

Customer did not leave a comment.

Marvin C. 
Rating:
5.0

The people at the U-Haul in prattville Alabama have always been good In every aspect .

Howard L. 
Rating:
3.0

We had a few issues that should be addressed: 1) After we cleared the units, the staff never checked to verify, and I got a bill after we left. 2) We never received notification from U-Haul that they acknowledged our moving out. 3) I like the idea of a refund for moving out early, but I don't expect U-Haul to implement such measures. 4) The gate had unresolved issues and would not close completely.

Vincent R.  |  Overall Experience 
Rating:
3.0

At minimum spray air freshener in the cab my rental smelled like cat urine. Upon return your website did not work I spent time jumping hoops to return the vehicle after hours

Deborah H. 
Rating:
5.0

The only issue I have is the difficulty of lifting/moving the 6x12 trailer. If there was a jack on the front of the trailer it could be moved without issue. Due to the difficult I have to rethink my renting of the uhaul trailer in the future.

Ron O. 
Rating:
4.0

Customer did not leave a comment.

Tom A.  |  First Impressions 
Rating:
4.0

Fast and efficient checkin process!

Ginny Z. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

As desired. As expected.

jonathan T. 
Rating:
5.0

The air-conditioner in the truck did not work. Due to the non-functional air-conditioner, the six-hour trip was hot and uncomfortable.

David E. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
3.0

My scheduling and destination were wrong,. The girl scheduled me a day late and instead of going to Tulsa, Oklahoma she had me going to Phoenix AZ. I noted the errors when I got my email confirmation. Then spent 30 minutes on hold trying to fix it with UHaul customer services. Totally a screw up. Truck was fine but got no instructions on Overdrive that I had to find. It was a switch on the passenger side. Only had a girl there for pickup with no instructions or inspection of truck. totally messed up. Oil light went on after one hour on road. I had 40lb ( was that low?) oil pressure and turned out oil was on add level of stick. I added a quart of oil at my cost. Oil light stayed on the whole trip that was a concern over a 13 hour drive. Truck ran great with overdrive, an hour into trip.

Tildon W. 
Rating:
1.0

The person assisting me wasn't very helpful or friendly at all. She also didn't seem very familiar with the equipment. I would not recommend this location.

Conrad M. 
Rating:
5.0

Everything and everyone was great!!!!

Alicia T. 
Rating:
5.0

Customer did not leave a comment.

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

Adrianne M. 
Rating:
5.0

Not sure what the next customer will require. But, it would be great for someone in need if U-haul at this location would have more than just one open bed pick up. The employees were very nice and helpful and took time to answer my questions.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

Customer did not leave a comment.

regina J. 
Rating:
1.0

My auto-charge card had expired 4 months ago and all transactions were successful through February. But for March the card was declined...rather call me or email about what happened the manager stuck a late fee on my account. It would have been much easier to exam the payment history to give me a heads-up rather than waste my -and the sweet lady who helped me— time. Your customer service stinks.

THOMAS H.  |  First Impressions 
Rating:
3.0

I did not receive a bill with the amount I payed and much appreciate one for my records. The clerk at the turn in store took my paperwork and did not offer a copy of it. Seems kind of unprofessional.

Owen B. 
Rating:
5.0

Very fast and efficient.

jeffery G. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Bernard C. 
Rating:
5.0

Customer did not leave a comment.

Kenyatte A. 
Rating:
5.0

Customer did not leave a comment.

Daniel W.  |  Overall Experience 
Rating:
1.0

I paid the extra $7 to make sure it was clean and safe The interior smelt like coffee and one of the girls in the office said the previous person spilled coffee I grabbed hold of the steering wheel and I had a hard time getting my hand off it it was so sticky I had to get alcohol wipes to clean the steering wheel The windshield was filthy when I ordered the truck I was supposed to pick it up one mile from my home at 8:30 in the morning 2 days before I was to pick it up I received a message saying I had to pick it up at a location 15 miles away and at 10:30 your company does not do as they say they will very disappointed back to Penske I go

George T. 
Rating:
5.0

Customer did not leave a comment.

Rocky D. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Outstanding customer service! Friendly and helpful very knowledgeable and definitely the best customer service I have ever had!! I checked in my auto transport mid day then turn truck in at 6:30pm both customers service reps were AMAZING!! Thank you!!

DOROTHY R. 
Rating:
5.0

Great customer service with a smile. Thanks

Chris C. 
Rating:
4.0

Customer did not leave a comment.

Kristen B. 
Rating:
4.0

The woman who helped me is a very good employee, however, the car trailer needed to be adjusted, every time I changed vehicles. The right fender was adjusted. That's a problem.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Awesome! Thank you guys for the best 2 years of storage. Will definitely use again if I need.

Mazzan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mazzan M. 
Rating:
4.0

Customer did not leave a comment.

Nathan M. 
Rating:
3.0

122.00 dollars seems steep for a 6 to 7 he rental.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

The lady that helped me at the Prattville location was very knowledgeable and very polite. She deserves a raise!! Her name is Dee. This was my first time using u haul and she made my experience very easy. Thanks Dee!!

Melinda C. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
3.0

After hours internet drop off, so no interpersonal interaction

JEFFREY C. 
Rating:
5.0

Loved it. Very clean

KEOMI' h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA D.  |  Overall Experience 
Rating:
5.0

Everything was great. No complaints.

David L. 
Rating:
5.0

I own a florist in event company here in town and I have my own vans but it is so nice to always come to y'all. Your facility it's very clean and nice as well

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Korey M. 
Rating:
5.0

I fully recommend anyone looking for storage to use U-Haul in Prattville on Memorial Dr. From day one the staff was friendly and very helpful. They made sure to work with me when the pandemic hit in April 2020. The facility was always clean and accessible. I will definitely use them again in the future.

April R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy F. 
Rating:
5.0

Robbie is by far the best Site Manager thus far. Please keep him here in Prattville.

BRENDA D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
1.0

The owner repeatedly put on lock on my unit, all because he mistook me for someone else. I have never been late on a payment, yet I got an email every week saying I was late. NEVER USE UHAUL AND NEVER TRUST ROBBIE DASSEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

richard s.  |  Overall Experience 
Rating:
1.0

They put a lock on my unit after only two weeks and I had prepaid for a month. This location is run by Robbie Dassel and he is trying to steal my belongings. I will be contacting to police.

richard s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Billy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
2.0

I traveled from Savannah Georgia several times on the weekends. While I was in town, I would go to access my storage. When I had problems with my card or security code for accessing the unit, I was told to wait until Monday for someone to reactivate those said items. Doing so was an inconvenience to me because I was only in town for the weekend and staying until Monday for a specific time caused a conflict with my schedule. When I would do as required of me I still would be met with the same obstacles as before. I eventually stop making payments and allowed my storage to be put up for auction. I believe that is a common theme with this specific storage unit company. They will not allow an individual to access their units, give the said individual the run around so they cannot close out the account the proper way. Instead they would mentally and physically drain a person to the point that they will give up and forfeit their unit so it can go up for auction.

Tameika S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Overall Experience 
Rating:
5.0

This uhaul office (Prattville Al) is great. When you walk in they say hello, and make you feel welcome. Very courtesy & helpful.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernest B.  |  Overall Experience 
Rating:
5.0

Provided the RV storage space I needed.

Rick K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA R.  |  Overall Experience 
Rating:
5.0

Always pleasant.

Raymond A.  |  First Impressions 
Rating:
5.0

Great place!!! I shopped around Prattville for a storage location before choosing this company and it’s by far the best, both regarding quality and price. I strongly recommend using them.

CHRISTOPHER H.  |  Overall Experience 
Rating:
2.0

I have been paying storage rental for Trailer for several months behind a gate. this past week at sometime it was stolen the manager Penny has a no give crap attitude about it and not much different from her higher ups. Supposed to be paying my tow bill cause it was recovered. But it's there negligence that it was stolen and should be held responsible. I would not recommend this place for anything

Sidney C.  |  Overall Experience 
Rating:
5.0

Safe convenient polite professional employees

BRENDA D.  |  First Impressions 
Rating:
1.0

There was a smell in the facility that got into all of our clothing and furniture. The only way I was able to remove it was by washing everything, putting it in the cleaners or throwing it away. Even the hard surface furniture had the smell. I was extremely disappointed (6). (5) It appeared to be but I do not know what happened later that cause the poop smell. My complaint was sent to there insurance company but they denied it because we did not purchase the insurance coverage. We were asked if we had home coverage and we did on our old home at that time but when the house was sold (in North Carolina) the policy ended and it was four months before we moved into our new home. U-Haul Insurance coverage was never offered to us so we did not know we needed it or that it even existed. U-Haul should be liable for this damage because our items were suppose to be protected by them. This is U-haul facility so they should have control over the smells. Our cloths were packed in boxes and plastic bags and the smell went through both. Fred and Gloria Black

Fred B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE M.  |  Overall Experience 
Rating:
5.0

Great customer service and hassle and worry free experience for us.

STEVEN M.  |  Overall Experience 
Rating:
5.0

Superior staff and facility!

peggy g.  |  Overall Experience 
Rating:
5.0

Great storage place. We would recommend.

First Klass M.  |  Overall Experience 
Rating:
5.0

Keep up The excellent customer service.

RICK B.  |  First Impressions 
Rating:
4.0

Great customer service

JALISA J.  |  First Impressions 
Rating:
5.0

Very helpful, knowledgeable and friendly.

Barbara F.  |  First Impressions 
Rating:
5.0

Everybody was super friendly and helpful, thank you!

darryl l.  |  First Impressions 
Rating:
5.0

Fast and Friendly Service I'd received, Even took me to the storage unit, and opened it up and showed me to make sure the lock is in the right position to lock proper.Plus got the first month free!!!

STEVEN M.  |  First Impressions 
Rating:
4.0

Don’t forget to unlock storages, thank ya :)

John O.  |  First Impressions 
Rating:
3.0

Pulled my things out..i agree for a late payment but 100% of the monthly rate is just price gouging...

sheryl c.  |  Overall Experience 
Rating:
5.0

Will use again..🤗🤗🤗

Evelyn T.  |  Overall Experience 
Rating:
5.0

Very positive experience with the Prattville UHaul, especially the staff. Although they were unusually busy, they were always very courteous and professional. I was impressed with them. Thank you.

Joni G.  |  Overall Experience 
Rating:
5.0

Great facility and great customer service

Christolyn S.  |  Overall Experience 
Rating:
5.0

Me. Dixie Harris was very professional and her customer service was amazing!! One of the best U-Haul experiences...this is from a military service member with more than 20 moves! Thanks Ms. Harris!!

Eugene L.  |  First Impressions 
Rating:
5.0

Very Helpful and friendly I would highly recommend this store and staff!

Tamara T.  |  First Impressions 
Rating:
3.0

Okay

Joseph H.  |  First Impressions 
Rating:
4.0

Very quick and responsive

Traci D.  |  First Impressions 
Rating:
5.0

Dixie did a wonderful job in helping me with all of my storage needs. She was friendly and very nice to work with!

ROBBIE H.  |  First Impressions 
Rating:
5.0

Staff is friendly, courteous & helpful.

Evelyn K.  |  Overall Experience 
Rating:
5.0

The younger gentleman you have working there is very friendly and very fast. I use U-Haul a lot and I hate if I can’t pick up there. A plus for this location.

Jerry W.  |  Overall Experience 
Rating:
5.0

Great customer service!

Christolyn S.  |  First Impressions 
Rating:
5.0

Dixie the general manager was amazing and so easy to work with. Would recommend anyone to them!!

Melissa S.  |  First Impressions 
Rating:
5.0

Great personnel who cares. Took care of all our concerns and needs.

Larry S.  |  Overall Experience 
Rating:
4.0

You need to do something about the mice. They chewed on several pieces of funiture.

Andrew R.  |  Overall Experience 
Rating:
5.0

Dixie the manager was helping me. She went above and beyond. She was there to make sure I got exactly what I needed. I will definitely be recommending people solely based off of her working there.

Matthew S.  |  First Impressions 
Rating:
5.0

Dixie was such a sweet person to deal with after two long days of moving.

Jonathan C.  |  First Impressions 
Rating:
5.0

Wesley was Wonderful getting a truck for me. He was very professional and knowledgeable which made my experience pleasureable!!' I would recommend anyone renting a truck or storage unit from y'all!

Susan C.  |  Overall Experience 
Rating:
2.0

Dixie the store manager is very rude and disrespectful.

Kevin B.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. They were always professional and suggested things to make my experience better.

Karen B.  |  Overall Experience 
Rating:
5.0

Great service, & well taken care of. Thank you for you hospitality.

Ashia H.  |  Overall Experience 
Rating:
4.0

Easy drop off! Received an email the next day when I was done.

Christopher O.  |  Reservation 
Rating:
5.0

very nice staff

David F.  |  Overall Experience 
No reviews have been submitted for this location.

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