The two ladies that worked the office were very helpful, professional, and courteous which is hard to find!Edward W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Prattville
Prattville, AL 36067
(US Hwy 31)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joe M.
The truck we rented had a problem with the passenger side side mirror. It wouldn't stay where we needed it to to be able to see out of itSharron R.
1left a bag with 8 "tie down straps (black bag-8 red & black straps" under drivers seat when I returned the truck to the rental location, 1221 Memorial Dr, Prattville, AL location about 3:30 yesterday. I would to get them today. Advise plz.Houston M.
Customer did not leave a comment.Annalee M.
Nothing! This is the best uhaul store in Alabama that I rent fromJohnny S.
I loved renting everyone were very friendly and always helpful but my money start getting short but I really appreciate everything yall did for me. I really do apologize for me getting behindAngela C. | Overall Experience
My one and only complaint is that they do not pro-rate the fees if you empty the unit before your due date. The monthly fee is still in effect,so if you pay for a month,empty it after 3 weeks,you will not get any money back. Other than that it was a very good experience.Rebecca H. | Overall Experience
Nothing everything is perfect there.Pierre G.
Customer did not leave a comment.LINDA T.
Customer did not leave a comment.QUINTON S.
Customer did not leave a comment.Ira K.
Need to get a truck that properly runs!!!Melissa R.
Customer did not leave a comment.Anisha B.
Customer did not leave a comment.Jarrad G.
Customer did not leave a comment.Nathaniel S.
Same as stated.Anthony D.
Customer did not leave a comment.Joy J.
The only problem was the old van was just that old! It just did not run extremely well with 179,000 miles on it. Understand you get what you get. The Prattville location was awesome. This is great Customer Service .WILLIAM C.
Customer did not leave a comment.Daphne D.
The U-Haul professionals at the Prattville, Alabama location were outstanding. They were helpful, courteous, and made me feel like I was important to them. I will definitely use them in the future.ALFRED W.
Was charged a fuel fee. It is my fault that I did not take a picture of the gage and this vehicle and the paper didn't represent well to the gauge. However, I think that when you cannot accommodate a reservation and have people drive 40 miles out of the way to pick up a truck you could give the customer the benefit if doubt if it is close. We rented to trucks over this weekend and neither were available at our location and had to drive 30-45 miles out of the way to pick-up and the second truck they didn't even give us extra miles so we ended up going over a couple of miles. Don't confirm reservations if you can't guarantee equipment or at least help out customers that drive to pick up equipment because the original location didn't meet the reservation.JASON P.
Customer did not leave a comment.Dennis J.
Good answer for all knowledge questions good person (lady employee)sunny P.
Customer did not leave a comment.MILES G. | Overall Experience
Customer did not leave a comment.NAUMAN J.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Deloris L.
The young Lady who checked me in was very nice (of course, it's Alabama after all). She checked in our truck and tools and we were on our way within 15 minutes tops. The store inside was super clean, well stocked and very organized. We have one more leg to go on our move in the next couple of months and I am coming back here for that move. I would highly recommend U-Haul Moving & Storage of Prattville.Frank F.
Excellent change nothingrichard P.
Ms. BOGGS IS THE BESTRALPH B. | Overall Experience
All GoodGregory T.
Customer did not leave a comment.Penny R.
NA - customer services at the pickup and drop-off were very helpful and professional.Sonya F.
Customer did not leave a comment.Sean W. | Overall Experience
👍 Good place to go.FRANCIS M.
Customer did not leave a comment.Larry D.
Pay their electric bill, ... lol 😆 Everything was just, 🤔.....perfect!timothy T.
Customer did not leave a comment.William E.
Customer did not leave a comment.Shaun P.
Customer did not leave a comment.Kelly G S.
Customer did not leave a comment.WOODROW P.
Very friendly and clean place very helpfulJANE W.
Ms. Boggs is the bestRALPH B.
Better customer service, everyone there had an attitude.Harold S.
The staff at this location was super... you should use them to training your other stores.Reginald G.
Customer did not leave a comment.Kristin S.
Deundria was awesome ! Very nice and helpfulTIFFANY T. | Overall Experience
A discount for Military, seniors, rescue workers, Healthcare workers and such. In a perfect world.....Lesa C.
Customer did not leave a comment.Tyeisha M.
I didn't appreciate being sent harassing letters when I fell behind on paying my storage. You guys acted as if I wasn't going to pay it out of my next check. The ridiculous late fee was not necessary either. You guys make it almost impossible to pay your storage bill with adding expensive late fees to an already expensive storage fee.brandy h. | Overall Experience
Nothing! It took 2-minutes to rent, and 1-minute to return. Great experience!!Jerald M.
Customer did not leave a comment.kimberly M.
Customer did not leave a comment.Jermey B.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Kirk F.
Love the customer service, very friendly and easy to deal withShelvia M.
Great customer service. The representative had everything ready when I arrived.MELISSA B.
Customer did not leave a comment.Sabrina G.
Everything was perfectNowona L.
Customer did not leave a comment.TRacy C.
Customer did not leave a comment.Amilleya M.
Customer did not leave a comment.william P.
Customer did not leave a comment.Rickey M.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Anisha B.
Smooth and quick drop offGoldie L.
Customer did not leave a comment.Charles J.
Professional, pleasant, made me feel good about my rentalNicky D.
Customer did not leave a comment.William B.
Customer did not leave a comment.TIFFANY T. | First Impressions
Awesome staff!Michael M.
Customer did not leave a comment.Samuel C. | First Impressions
Customer did not leave a comment.Christy L.
Customer service was greatSam C.
Customer did not leave a comment.Fantasia W.
Memorial dr store is awesome.randy D.
Above and beyondDannion C.
Customer did not leave a comment.Willie W.
Customer did not leave a comment.Cynthia D. | Overall Experience
Customer did not leave a comment.KIMBERLY M.
Always fast friendly service at this location.Jesse P.
I accidentally left some things in there and I wish there was a way I could get them back but they're probably isn't...Charles C.
Customer did not leave a comment.Justin D. | Overall Experience
Poor experience during appointment setting for pickup and return. Took 3 or 4 tries before appointment details were correct. One receipt showed pickup and return in Texas and another receipt showed two trucks instead of one. We were picking up in Prattville, driving to SC and returning to Prattville. Don't know if it was U-Haul system or staff competence problem.Stan P.
Customer did not leave a comment.Charmian W. | First Impressions
Customer did not leave a comment.Charmian W.
Customer did not leave a comment.Kevin W.
Everything was excellent including customer service A+William E.
Customer did not leave a comment.John W.
Customer did not leave a comment.Audrey G.
Call/reservation center needs to communicate with the pickup location. My original date the equipment was unavailable when I drove all the way there. Location team was awesome when I picked up and dropped off.Angela H.
Customer did not leave a comment.Kathy B.
Customer did not leave a comment.Jeffrey J.
Everything was great!Bryan D.
The staff is really rude.Salina O. | Overall Experience
Very nice storage facility. Clean and safe.Edwin S. | Overall Experience
So happy and thankful for the service, they took great care of me, thank yallJahaziel P.
Staff nice and helpfulJoshua F.
Customer did not leave a comment.Thomas C.
Staff very helpful and pleasant!Harry F.
First of all I called and was out on hold for over 10 minutes and finally hung up and used the online service. When I arrived deundria boggs was at the desk and was on her phone texting and never greeted me. She seemed upset and very unfriendly. No customer service skills at allJerry H.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Gretchen H.
Great service customer service was at its best thsnksAdam B.
Received a phone call two hours before my scheduled truck pick up that my truck was ready because the previous person turned it in early.randy B.
Used multiple times and same results! They greeted me and turned in was easy breeze.Michael H.
Customer did not leave a comment.Nicole S.
Customer did not leave a comment.Denise F.
Nothing, I have always had nothing but a great experience from this UHaul store.Tamala B.
You could not improve on the service and pleasure I had doing business with this location! The lady at the desk was very nice and very prompt in getting me checked out and verified I had everything correctly! The truck was ready and waiting when I got there!Ronald W.
Customer did not leave a comment.Ashia K W.
For the money it was adequate. As temperature controlled units go it wasn't great. Roaches from other units easily made their was through. But it did seem someone was treating for them. I was also given one of the worst units there both in obstacles in the into and location. Last unit in the building.Diane S. | Overall Experience
The N memorial drive Prattville location has rude sales people. Don't keep promises .Salina O.
Customer did not leave a comment.Dusty G.
Thank you for the hospitality best storage unit I have ever hadVINCE M. | Overall Experience
Really need to fix the sliding glass door. It doesn’t automatically open when you approach from the outside, but also doesn’t care if you put your access code in or not—just pull on it a bit and it opens right up for you.Jeffery C. | Overall Experience
I wish the facility access hours were later into the night.TYLER R. | Overall Experience
This facility has been a blessing!!! A miracle!! They have accomodated every snag we have ran into with the other parts of our move. They have fixed and got us back on track in a matter of minutes!!! The entire team are the best I have ever met!!!! They have been so warm and our heroes thru this endeavor!!Stacie S. | First Impressions
Everything was great except the price increased twice in one year!Daniel Q. | Overall Experience
Good morning this is Ed Wilson and I’ve been a loyal customer. That truck should’ve been swapped out yesterday it was the most dangerous Uhaul driving experience I had for three hours last night. That truck shakes horribly and the shocks causes it to lean horribly while traveling. I need someone to discount something because I should have been swapped out of that truck. I don’t want to leave a bad review but that was a bad experience that could’ve been avoided by swapping me after I brought to y’all attention about the check engine light. Brakes was constantly leaking air when applying them. Please refund a discount amount. Edward WilsonEdward W. | First Impressions
The agent that signed me up was always friendly, helpfulRandell W. | Overall Experience
Customer did not leave a comment.Kristian P. | Overall Experience
Customer did not leave a comment.Tommy F. | Overall Experience
My move ended up being a nightmare. First uhaul truck reserved online and never received confirmation. Called several times no answer so I contacted uhaul national hotline they swapped reservation to the store at 1221 memorial. I called they answered and confirmed everything was ready. I showed up at 7am Friday morning and the truck was ready to go. Drove 500 mile round trip got back home and the storage build at Ark climate control storage had someone’ else’s lock on it. I had been paying for it for 3 months but hadn’t moved yet. It was late at night and I called the emergency number and the owner said there’s nothing I can do I will call you Monday. I called Ms Boggs that morning and she was Ann absolute Angel. She set me up with a storage unit that was perfect and her and her brother helped me unload the truck. I have never received better service from any business than I received yesterday. They were true heroes. Wish I could give 10 stars.JOHN G. | First Impressions
Customer did not leave a comment.Brad S. | Overall Experience
Customer did not leave a comment.Tyrone J F. | Overall Experience
Team players they helped one another, to expedite the process.William S. | First Impressions
The manager went above and beyond to help usTyrone J F. | First Impressions
Just didn't have the unit I had reserved available. Manager took good care of me with the hiccup.Kenton H. | First Impressions
Customer did not leave a comment.Randell W. | First Impressions
Customer did not leave a comment.Tiandrea H. | First Impressions
Customer did not leave a comment.Brandon S. | Overall Experience
Customer did not leave a comment.Sabrina P. | Overall Experience
Rather than send notices in the mail me, you sent them to my mother, even though I never gave you her address or any authorization to do so.Ravyn B. | Overall Experience
Customer did not leave a comment.Yancey A. | Overall Experience
Customer did not leave a comment.Nancy M. | Overall Experience
Most helpfulBERRY H. | First Impressions
Our local UHaul is great! This is third time using our local store I only wish there were more stores like this as some of the places you rent equipment are not as helpful.Andrew R. | First Impressions
Absolutely wonderful experience. This will be my go to U-Haul solution from now on.Robert S. | First Impressions
Customer did not leave a comment.Jennifer M. | First Impressions
This was a roll over customer service call related to billing increase letter received. Representative was excellent in answering all questions.Clair S. | First Impressions
Customer did not leave a comment.William S. | Overall Experience
There are many storage places closer than the storage we had. We drive 70 miles to the storage. The place is a uhaul dealer and I was told if I switch my drop off site I would be charged so I spent way more money than I had just to use a storage and return my truck and trailer. Then the drop off site was extremely hard to find even with GPS. IT SUCKED……PERIODshyra b. | First Impressions
Uhaul storage gave me a secured feeling that my "whole life" property was like in Fort Knox. The first time l rented a unit, l failed to lock my unit correctly. Uhaul noticed this and called me personally. THE VERY NEXT DAY!!! Uhaul actually protects your personal items . Unlike other places that takes your rent and forget about it until rent is due again. They walk the grounds and actively take care of your worldly life in the the unit.Natalie R. | Overall Experience
De‘Undria, Roy, April just to name a few are so amazing, always was greeted with a smile! Very helpful in every way! Whenever I need future storage/moving truck I will definitely go to this location! It has a family feel to it and that’s great! Thank you everyone! :)Angelika d. | Overall Experience
Customer did not leave a comment.Micah N. | Overall Experience
Customer did not leave a comment.Degerald T. | First Impressions
Customer did not leave a comment.Diane L. | First Impressions
Customer did not leave a comment.jamie j. | Overall Experience
Customer did not leave a comment.JADARRIUS T. | First Impressions
Customer did not leave a comment.William U. | First Impressions
Customer did not leave a comment.Lisa S. | Overall Experience
Courteous and friendly staff....very helpful and accommodatingSANDRA W. | First Impressions
Customer did not leave a comment.EJ K. | First Impressions
I have been with this facility long before U-Haul took over. When I started renting at this facility in 2010 I had two units with a maximum of 6 units at one time. U-Haul has made great improvements since taking over and has maintained the great overall service as when they took over. I was overseas working and every time I called or when I was home and came in they solved whatever was going on with my units. Every interaction with the U-Haul staff has been outstanding and met my expectations. The units are well maintained and the grounds are also very clean. Very professional staff and business!!!!!PAUL D. | Overall Experience
Customer did not leave a comment.Fannie W. | First Impressions
Customer did not leave a comment.Al S. | Overall Experience
Lady at the counter was very helpful and friendlyTiffany L. | First Impressions
Customer did not leave a comment.Hector M. | First Impressions
Just want to document this was requested over the phone and I’m only ending my U-Haul space in lot Not my two units. Thank youWilliam W. | Overall Experience
Customer did not leave a comment.Gary C. | Overall Experience
I just disagree with the price increase for the unit, I am paying this for my daughter who along with my grandson were left homeless and jobless in May 2017. It is crucial to have all of their belongings in a clean safe place, life has been very stressful for both, and it means a lot to know that I have kept their material life secure. Sincerely, Jan Gaines KubitzJan K. | First Impressions
Customer did not leave a comment.Kathleen H. | First Impressions
Great experienceBrennan J. | First Impressions
Loved the young lady at the desk with dreadsKEOMI' h. | Overall Experience
Customer did not leave a comment.Travis K. | First Impressions
We had a few issues that should be addressed: 1) After we cleared the units, the staff never checked to verify, and I got a bill after we left. 2) We never received notification from U-Haul that they acknowledged our moving out. 3) I like the idea of a refund for moving out early, but I don't expect U-Haul to implement such measures. 4) The gate had unresolved issues and would not close completely.Vincent R. | Overall Experience
Customer did not leave a comment.Tom A. | First Impressions
My auto-charge card had expired 4 months ago and all transactions were successful through February. But for March the card was declined...rather call me or email about what happened the manager stuck a late fee on my account. It would have been much easier to exam the payment history to give me a heads-up rather than waste my -and the sweet lady who helped me— time. Your customer service stinks.THOMAS H. | First Impressions
Customer did not leave a comment.Daniel W. | Overall Experience
Awesome! Thank you guys for the best 2 years of storage. Will definitely use again if I need.Mazzan M. | Overall Experience
Loved it. Very cleanKEOMI' h. | First Impressions
Customer did not leave a comment.BRENDA D. | Overall Experience
I fully recommend anyone looking for storage to use U-Haul in Prattville on Memorial Dr. From day one the staff was friendly and very helpful. They made sure to work with me when the pandemic hit in April 2020. The facility was always clean and accessible. I will definitely use them again in the future.April R. | Overall Experience
Robbie is by far the best Site Manager thus far. Please keep him here in Prattville.BRENDA D. | First Impressions
Customer did not leave a comment.Angela B. | Overall Experience
The owner repeatedly put on lock on my unit, all because he mistook me for someone else. I have never been late on a payment, yet I got an email every week saying I was late. NEVER USE UHAUL AND NEVER TRUST ROBBIE DASSEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!richard s. | Overall Experience
They put a lock on my unit after only two weeks and I had prepaid for a month. This location is run by Robbie Dassel and he is trying to steal my belongings. I will be contacting to police.richard s. | First Impressions
Customer did not leave a comment.Billy D. | Overall Experience
Customer did not leave a comment.Matthew M. | Overall Experience
I traveled from Savannah Georgia several times on the weekends. While I was in town, I would go to access my storage. When I had problems with my card or security code for accessing the unit, I was told to wait until Monday for someone to reactivate those said items. Doing so was an inconvenience to me because I was only in town for the weekend and staying until Monday for a specific time caused a conflict with my schedule. When I would do as required of me I still would be met with the same obstacles as before. I eventually stop making payments and allowed my storage to be put up for auction. I believe that is a common theme with this specific storage unit company. They will not allow an individual to access their units, give the said individual the run around so they cannot close out the account the proper way. Instead they would mentally and physically drain a person to the point that they will give up and forfeit their unit so it can go up for auction.Tameika S. | Overall Experience
Customer did not leave a comment.michael k. | Overall Experience
Customer did not leave a comment.Scott B. | Overall Experience
This uhaul office (Prattville Al) is great. When you walk in they say hello, and make you feel welcome. Very courtesy & helpful.John H. | First Impressions
Customer did not leave a comment.Jacqueline G. | First Impressions
Customer did not leave a comment.Ernest B. | Overall Experience
Provided the RV storage space I needed.Rick K. | Overall Experience
Customer did not leave a comment.BARBARA R. | Overall Experience
Always pleasant.Raymond A. | First Impressions
Great place!!! I shopped around Prattville for a storage location before choosing this company and it’s by far the best, both regarding quality and price. I strongly recommend using them.CHRISTOPHER H. | Overall Experience
I have been paying storage rental for Trailer for several months behind a gate. this past week at sometime it was stolen the manager Penny has a no give crap attitude about it and not much different from her higher ups. Supposed to be paying my tow bill cause it was recovered. But it's there negligence that it was stolen and should be held responsible. I would not recommend this place for anythingSidney C. | Overall Experience
Safe convenient polite professional employeesBRENDA D. | First Impressions
There was a smell in the facility that got into all of our clothing and furniture. The only way I was able to remove it was by washing everything, putting it in the cleaners or throwing it away. Even the hard surface furniture had the smell. I was extremely disappointed (6). (5) It appeared to be but I do not know what happened later that cause the poop smell. My complaint was sent to there insurance company but they denied it because we did not purchase the insurance coverage. We were asked if we had home coverage and we did on our old home at that time but when the house was sold (in North Carolina) the policy ended and it was four months before we moved into our new home. U-Haul Insurance coverage was never offered to us so we did not know we needed it or that it even existed. U-Haul should be liable for this damage because our items were suppose to be protected by them. This is U-haul facility so they should have control over the smells. Our cloths were packed in boxes and plastic bags and the smell went through both. Fred and Gloria BlackFred B. | Overall Experience
Customer did not leave a comment.DALE M. | Overall Experience
Great customer service and hassle and worry free experience for us.STEVEN M. | Overall Experience