Customer Reviews for U-Haul Moving & Storage of Prattville

1,530 reviews

1221 S Memorial Dr   Prattville, AL 36067
(US Hwy 31)

(334) 380-4348

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(334) 380-4348

1221 S Memorial Dr
Prattville, AL 36067
(US Hwy 31)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

NA

noel W. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Melvin B. 
Rating:
2.0

Something went wrong with the trailer rental inventory and I'm not sure if it was on the sending or receiving end, but the inventory error caused U-Haul to think that I had not returned a trailer when I did. I don't know if the trailer identification was recorded wrong on the sending or receiving end, but it created a lot of hassle.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

Keith E. 
Rating:
5.0

When picking up my U-Haul, somehow my original reservation was cancelled by another facility in Montgomery while I was standing at the counter going over the details with the U-Haul representative in Prattville. After updating the emergency contact information, when going to the next screen my reservation disappears and I get a text message saying my reservation was cancelled. When the representative recreated my reservation, the amount of the rental was $40 higher than my original reservation.

Margaret P. 
Rating:
5.0

I have used uhaul before, The one thing that I did not like about the truck we had was that it did not have a ramp.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Give us some free gas

Johnny S. 
Rating:
5.0

Nothing else needed for you to improve. April was very efficient & helpful.

Ervin R. 
Rating:
5.0

Customer did not leave a comment.

Demario H. 
Rating:
5.0

It was an easy drop off.

TERRY C. 
Rating:
5.0

Personnel were professional and courteous.

Stephen V. 
Rating:
2.0

both employees were not in the store when we arrived. waited close to 10 mins and went looking, both were doing something with a trailer. Then they came in and gave us the keys. we did not get the dolly that i had ordered with the rental. They should at least have a sign that they are away so we aren't looking around for them wondering where the workers are at.

Henry R. 
Rating:
5.0

Have more bike trailers.

FRANCIS M. 
Rating:
3.0

Customer did not leave a comment.

james P. 
Rating:
5.0

The girls working were extremely helpful.

Lane S. 
Rating:
4.0

The prices are high.

Erick A. 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
2.0

In the web they showed they had the appliances dolly and the hitch and when I arrived they didn't

Sharon T. 
Rating:
3.0

Make sure trucks are well maintained. This was the worst truck I had ever driven. It felt like it was going to fall apart at anytime.

Dean R. 
Rating:
5.0

I had an issue with the truck but Dee handled it very well and I am incredibly impressed with the customer service. Great experience that could have gone a lot worse.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

McKenzie L. 
Rating:
4.0

Customer did not leave a comment.

Blake D. 
Rating:
5.0

Na

charlie T. 
Rating:
5.0

Nothing I can see.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Jarvetta J. 
Rating:
5.0

Customer did not leave a comment.

LUCIUS H. 
Rating:
4.0

The Truck Share App is absolutely horrid. You have to take multiple pictures of yourself and ID (which is very slow mind you) and then you have to wait for "Approval" (which takes a while), and then you STILL have to go inside to get the key. Turning in is the same fiasco. Must take a pictuee to verify but it won't upload. Brand new phone, HD, high res camera, still won't work. STILL have to go inside to turn it in. Until it works as it should (where you do not have to inside, a key is in the lock box) I won't ever use it again.

Karl F. 
Rating:
5.0

Our local UHaul is great! This is third time using our local store I only wish there were more stores like this as some of the places you rent equipment are not as helpful.

Andrew R.  |  First Impressions 
Rating:
5.0

Absolutely wonderful experience. This will be my go to U-Haul solution from now on.

Robert S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

pedro S. 
Rating:
2.0

It needs to do better on people credit card or doing cash because I used a card and she said that it wouldn't take it because it's prepaid but it's wasn't.. Then if you used cash it's a $100.00 deposit it don't make any sense.. U-haul needs to do better everybody doesn't have credit cards or may not have the $100.00 deposit… Needs do better…

Tiffany H. 
Rating:
5.0

Great service

Johnny S. 
Rating:
5.0

I'm not sure. Everything went as planned. No problems.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

KRISTY P. 
Rating:
4.0

Make sure when you schedule helpers they can actually be there at the time you requested

Krissy P. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

N/A

TaRoshua S. 
Rating:
1.0

Don't force me to spend $60.00 on a taxi to pick up a truck in a city 15 miles away from my home. You people are really fucking horrible

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

The first location I went to on Cobbs Ford had me Waite 40 minutes before telling me the internet was down so I would need to call the hotline to get approval to rent my trailer. The hotline then sent me to the location on memorial dr. The person there was super friendly and a great help. I'll for sure be going straight to them next time.

Timothy S. 
Rating:
4.0

The Prattville location of UHaul was the most helpful during our experience with UHaul. They were the only ones who were able to solve our issue and actually stopped to talk to us instead of transferring us to someone else. April was so helpful!

James C. 
Rating:
5.0

I have used u haul contract help before. This team was top notch. Forget the hearing issue. I ware hearing aids so I can relate. This team was so efficient and hard working. Recommend them to all looking for help on your move.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
4.0

Customer did not leave a comment.

Kody G. 
Rating:
3.0

Location was average. Vehicle had an area on the floor of the front where it looks like some sticky drink had be spilled but never cleaned up. My biggest issue is the fact that the van was not on full as the person at the counter had said it would be & I almost feel cheated because of that. Will be hesitant to rent from this location again

LaQuondra B. 
Rating:
3.0

The wait time at check-in was way too long. I pre-checked in online to avoid a lengthy check-in, but there was only one person working and the customer in front of me was having extreme difficulty with the rental process.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
1.0

The company is trying to charge me for 3 days even though I only kept the vehicle 2 days. Also, they're trying to charge me for mileage and I only drove the truck no more than 20 miles.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

JoshUa J. 
Rating:
5.0

Customer did not leave a comment.

Jermey B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

Very polite and easy to communicate with.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Super Service....

Willie B. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
2.0

I previously rented a truck from the Prattville Office off Memorial Drive. I supposed to have met a lady at her home after work. As my granddaughter n I were en route to Montgomery it begins to get dark. I attempted to turn on the headlights and the entire light box fell back into the dashboard. I had to immediately pull off the interstate n try to retrieve the headlight switch to no avail. Dark began to set in and I had to immediately return home before I could purchase the bedroom set from the lady. I barely made it home on time before it was completely dark. I did not get a chance to get what I had rented the truck for, which was to pickup that bedroom set. Plus I put those miles on that truck all for nothing. I told the guy about it when I return the truck n I told him that I felt as if he should have given me a discount because I lost money renting that truck. I rented another truck about a month later and it appeared that money had been withdrawn from my account 3 times. It had U-Haul 3 times on my bank account. Then when I went to the bank to get the page printed out it only had my U-Haul on it twice n the same amount of money on the 3rd withdrawal, but U-Haul wasn't there. It had some other name n phone number. I called the number n the lady that answered the phone said the number was to their restrarunt in Texas. But the time of the transaction was the same time as my transaction with U-Haul. All 3 transactions were at the same time. This particular day I only used my card 3 times. I got breakfast, gas, and paid for my U-Haul service. I strongly feel that money was taken from my account.

BARBARA W. 
Rating:
3.0

Clerk used her own personal cell phone to take a picture of the driver's license to upload to the U-Haul portal. If she ever moves on to another job, does she still have my information on her personal phone? Believe an independent agency should look into this practice.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Heather was awesome!! Very friendly and great customer service! She recognized our needs and helped us get everything we needed to get the job done.

Ricky K. 
Rating:
5.0

Easy drop off.

Michael N. 
Rating:
5.0

The representatives at the pick up location were excellent. They answered any questions and ensured all my needs were met and did so with the best of attitudes.

Danny M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

The manager & staff were extra ordinary helpful ! I would only use them' !

Joan J. 
Rating:
5.0

Excellent Service and Personnel!!!

WILLIE B. 
Rating:
5.0

Nothing to improve on.

Howard L. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Nothing

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Very nice and clean

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Left side trailer lights not working.

Larry M. 
Rating:
5.0

Friendly, kind, and very helpful staff.

Justin H. 
Rating:
5.0

Nothing

James H. 
Rating:
1.0

Called me told me Where the dolly screaming at me and charged my credit card after returning it the sane day.

Julie S. 
Rating:
5.0

At both ends of my trip, I enjoyed some top level customer service!!! From the phone call when I was literally stuck in Alabama with a broken car that could not be fixed quickly. The best COA was to get a Uhaul truck and trailer to pull the car back to Texas. I am serious when I say the entire experience was top notch and I will and have told everyone about this experience. Thank you for your training and leadership where this all starts.

Kenneth V. 
Rating:
4.0

Customer did not leave a comment.

Quenieca P. 
Rating:
5.0

This was a roll over customer service call related to billing increase letter received. Representative was excellent in answering all questions.

Clair S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nan O. 
Rating:
5.0

Keep up the good service

James S. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Lynn M. 
Rating:
4.0

Customer did not leave a comment.

Calvin H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Rocky D. 
Rating:
5.0

Very helpful

Charles K. 
Rating:
4.0

This location is OK - a particular person needs customer relations training. BACKGROUND Called location numerous times because of changing circumstances. Call was forwarded to a location in the Florida panhandle. The person that made initial reservation was great. Called again and inquired about my pickup time and asked about military discount. That person said she would ‘code it' for 10% off. At the Edgewood location, I inquired about it. The lady told me NO; however another worker said it was their discretion whether to or not. I relayed that it was coded - but still refused. I said OK. Next issue is insurance - I told the Florida location the rental was for ONE DAY ONLY and am still mystified why I had to pay for 3 days. Overall a good experience with just a few bad spots. Rental handled well and did not experience any problems. In spite of the military contradiction I would recommend U-HAUL.

Al T. 
Rating:
5.0

Nothing at this location...

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Customer service was outstanding. Thanks

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

DEJA A. 
Rating:
5.0

Customer did not leave a comment.

Lance N. 
Rating:
5.0

They is very good with customer I recommend to go to them they are fantastic

Alisha B. 
Rating:
1.0

There are many storage places closer than the storage we had. We drive 70 miles to the storage. The place is a uhaul dealer and I was told if I switch my drop off site I would be charged so I spent way more money than I had just to use a storage and return my truck and trailer. Then the drop off site was extremely hard to find even with GPS. IT SUCKED……PERIOD

shyra b.  |  First Impressions 
Rating:
5.0

Uhaul storage gave me a secured feeling that my "whole life" property was like in Fort Knox. The first time l rented a unit, l failed to lock my unit correctly. Uhaul noticed this and called me personally. THE VERY NEXT DAY!!! Uhaul actually protects your personal items . Unlike other places that takes your rent and forget about it until rent is due again. They walk the grounds and actively take care of your worldly life in the the unit.

Natalie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olin P. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE F. 
Rating:
5.0

De‘Undria, Roy, April just to name a few are so amazing, always was greeted with a smile! Very helpful in every way! Whenever I need future storage/moving truck I will definitely go to this location! It has a family feel to it and that’s great! Thank you everyone! :)

Angelika d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micah N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Degerald T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamie j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JADARRIUS T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
4.0

Courteous and friendly staff....very helpful and accommodating

SANDRA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EJ K.  |  First Impressions 
Rating:
5.0

I have been with this facility long before U-Haul took over. When I started renting at this facility in 2010 I had two units with a maximum of 6 units at one time. U-Haul has made great improvements since taking over and has maintained the great overall service as when they took over. I was overseas working and every time I called or when I was home and came in they solved whatever was going on with my units. Every interaction with the U-Haul staff has been outstanding and met my expectations. The units are well maintained and the grounds are also very clean. Very professional staff and business!!!!!

PAUL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fannie W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Al S.  |  Overall Experience 
Rating:
5.0

Lady at the counter was very helpful and friendly

Tiffany L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector M.  |  First Impressions 
Rating:
5.0

Just want to document this was requested over the phone and I’m only ending my U-Haul space in lot Not my two units. Thank you

William W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gary C.  |  Overall Experience 
Rating:
5.0

I just disagree with the price increase for the unit, I am paying this for my daughter who along with my grandson were left homeless and jobless in May 2017. It is crucial to have all of their belongings in a clean safe place, life has been very stressful for both, and it means a lot to know that I have kept their material life secure. Sincerely, Jan Gaines Kubitz

Jan K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen H.  |  First Impressions 
Rating:
5.0

Great experience

Brennan J.  |  First Impressions 
Rating:
4.0

Loved the young lady at the desk with dreads

KEOMI' h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis K.  |  First Impressions 
Rating:
3.0

We had a few issues that should be addressed: 1) After we cleared the units, the staff never checked to verify, and I got a bill after we left. 2) We never received notification from U-Haul that they acknowledged our moving out. 3) I like the idea of a refund for moving out early, but I don't expect U-Haul to implement such measures. 4) The gate had unresolved issues and would not close completely.

Vincent R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom A.  |  First Impressions 
Rating:
1.0

My auto-charge card had expired 4 months ago and all transactions were successful through February. But for March the card was declined...rather call me or email about what happened the manager stuck a late fee on my account. It would have been much easier to exam the payment history to give me a heads-up rather than waste my -and the sweet lady who helped me— time. Your customer service stinks.

THOMAS H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel W.  |  Overall Experience 
Rating:
5.0

Awesome! Thank you guys for the best 2 years of storage. Will definitely use again if I need.

Mazzan M.  |  Overall Experience 
Rating:
5.0

Loved it. Very clean

KEOMI' h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA D.  |  Overall Experience 
Rating:
5.0

I fully recommend anyone looking for storage to use U-Haul in Prattville on Memorial Dr. From day one the staff was friendly and very helpful. They made sure to work with me when the pandemic hit in April 2020. The facility was always clean and accessible. I will definitely use them again in the future.

April R.  |  Overall Experience 
Rating:
5.0

Robbie is by far the best Site Manager thus far. Please keep him here in Prattville.

BRENDA D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
1.0

The owner repeatedly put on lock on my unit, all because he mistook me for someone else. I have never been late on a payment, yet I got an email every week saying I was late. NEVER USE UHAUL AND NEVER TRUST ROBBIE DASSEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

richard s.  |  Overall Experience 
Rating:
1.0

They put a lock on my unit after only two weeks and I had prepaid for a month. This location is run by Robbie Dassel and he is trying to steal my belongings. I will be contacting to police.

richard s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Billy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
2.0

I traveled from Savannah Georgia several times on the weekends. While I was in town, I would go to access my storage. When I had problems with my card or security code for accessing the unit, I was told to wait until Monday for someone to reactivate those said items. Doing so was an inconvenience to me because I was only in town for the weekend and staying until Monday for a specific time caused a conflict with my schedule. When I would do as required of me I still would be met with the same obstacles as before. I eventually stop making payments and allowed my storage to be put up for auction. I believe that is a common theme with this specific storage unit company. They will not allow an individual to access their units, give the said individual the run around so they cannot close out the account the proper way. Instead they would mentally and physically drain a person to the point that they will give up and forfeit their unit so it can go up for auction.

Tameika S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Overall Experience 
Rating:
5.0

This uhaul office (Prattville Al) is great. When you walk in they say hello, and make you feel welcome. Very courtesy & helpful.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernest B.  |  Overall Experience 
Rating:
5.0

Provided the RV storage space I needed.

Rick K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA R.  |  Overall Experience 
Rating:
5.0

Always pleasant.

Raymond A.  |  First Impressions 
Rating:
5.0

Great place!!! I shopped around Prattville for a storage location before choosing this company and it’s by far the best, both regarding quality and price. I strongly recommend using them.

CHRISTOPHER H.  |  Overall Experience 
Rating:
2.0

I have been paying storage rental for Trailer for several months behind a gate. this past week at sometime it was stolen the manager Penny has a no give crap attitude about it and not much different from her higher ups. Supposed to be paying my tow bill cause it was recovered. But it's there negligence that it was stolen and should be held responsible. I would not recommend this place for anything

Sidney C.  |  Overall Experience 
Rating:
5.0

Safe convenient polite professional employees

BRENDA D.  |  First Impressions 
Rating:
1.0

There was a smell in the facility that got into all of our clothing and furniture. The only way I was able to remove it was by washing everything, putting it in the cleaners or throwing it away. Even the hard surface furniture had the smell. I was extremely disappointed (6). (5) It appeared to be but I do not know what happened later that cause the poop smell. My complaint was sent to there insurance company but they denied it because we did not purchase the insurance coverage. We were asked if we had home coverage and we did on our old home at that time but when the house was sold (in North Carolina) the policy ended and it was four months before we moved into our new home. U-Haul Insurance coverage was never offered to us so we did not know we needed it or that it even existed. U-Haul should be liable for this damage because our items were suppose to be protected by them. This is U-haul facility so they should have control over the smells. Our cloths were packed in boxes and plastic bags and the smell went through both. Fred and Gloria Black

Fred B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE M.  |  Overall Experience 
Rating:
5.0

Great customer service and hassle and worry free experience for us.

STEVEN M.  |  Overall Experience 
Rating:
5.0

Superior staff and facility!

peggy g.  |  Overall Experience 
Rating:
5.0

Great storage place. We would recommend.

First Klass M.  |  Overall Experience 
Rating:
5.0

Keep up The excellent customer service.

RICK B.  |  First Impressions 
Rating:
4.0

Great customer service

JALISA J.  |  First Impressions 
Rating:
5.0

Very helpful, knowledgeable and friendly.

Barbara F.  |  First Impressions 
Rating:
5.0

Everybody was super friendly and helpful, thank you!

darryl l.  |  First Impressions 
Rating:
5.0

Fast and Friendly Service I'd received, Even took me to the storage unit, and opened it up and showed me to make sure the lock is in the right position to lock proper.Plus got the first month free!!!

STEVEN M.  |  First Impressions 
Rating:
4.0

Don’t forget to unlock storages, thank ya :)

John O.  |  First Impressions 
Rating:
3.0

Pulled my things out..i agree for a late payment but 100% of the monthly rate is just price gouging...

sheryl c.  |  Overall Experience 
Rating:
5.0

Will use again..🤗🤗🤗

Evelyn T.  |  Overall Experience 
Rating:
5.0

Very positive experience with the Prattville UHaul, especially the staff. Although they were unusually busy, they were always very courteous and professional. I was impressed with them. Thank you.

Joni G.  |  Overall Experience 
Rating:
5.0

Great facility and great customer service

Christolyn S.  |  Overall Experience 
Rating:
5.0

Me. Dixie Harris was very professional and her customer service was amazing!! One of the best U-Haul experiences...this is from a military service member with more than 20 moves! Thanks Ms. Harris!!

Eugene L.  |  First Impressions 
Rating:
5.0

Very Helpful and friendly I would highly recommend this store and staff!

Tamara T.  |  First Impressions 
Rating:
3.0

Okay

Joseph H.  |  First Impressions 
Rating:
4.0

Very quick and responsive

Traci D.  |  First Impressions 
Rating:
5.0

Dixie did a wonderful job in helping me with all of my storage needs. She was friendly and very nice to work with!

ROBBIE H.  |  First Impressions 
Rating:
5.0

Staff is friendly, courteous & helpful.

Evelyn K.  |  Overall Experience 
Rating:
5.0

The younger gentleman you have working there is very friendly and very fast. I use U-Haul a lot and I hate if I can’t pick up there. A plus for this location.

Jerry W.  |  Overall Experience 
Rating:
5.0

Great customer service!

Christolyn S.  |  First Impressions 
Rating:
5.0

Dixie the general manager was amazing and so easy to work with. Would recommend anyone to them!!

Melissa S.  |  First Impressions 
Rating:
5.0

Great personnel who cares. Took care of all our concerns and needs.

Larry S.  |  Overall Experience 
Rating:
4.0

You need to do something about the mice. They chewed on several pieces of funiture.

Andrew R.  |  Overall Experience 
Rating:
5.0

Dixie the manager was helping me. She went above and beyond. She was there to make sure I got exactly what I needed. I will definitely be recommending people solely based off of her working there.

Matthew S.  |  First Impressions 
Rating:
5.0

Dixie was such a sweet person to deal with after two long days of moving.

Jonathan C.  |  First Impressions 
Rating:
5.0

Wesley was Wonderful getting a truck for me. He was very professional and knowledgeable which made my experience pleasureable!!' I would recommend anyone renting a truck or storage unit from y'all!

Susan C.  |  Overall Experience 
Rating:
2.0

Dixie the store manager is very rude and disrespectful.

Kevin B.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. They were always professional and suggested things to make my experience better.

Karen B.  |  Overall Experience 
Rating:
5.0

Great service, & well taken care of. Thank you for you hospitality.

Ashia H.  |  Overall Experience 
Rating:
4.0

Easy drop off! Received an email the next day when I was done.

Christopher O.  |  Reservation 
Rating:
5.0

very nice staff

David F.  |  Overall Experience 
Rating:
1.0

I was rerouted before getting to prattville store to a Montgomery store for the truck and 2 other locations in Montgomery to get a car dolly I drove 4o miles out of my way waiting 2 hours

JOHN S.  |  Reservation 
Rating:
5.0

Your Gen. Manager (Dixie) is a tremendous asset to your business.

Kevin B.  |  Overall Experience 
Rating:
1.0

would love for someone to call me about your employee Dixie Prattville U-Haul Store. she needs retraining in every aspect of a job dealing with the public.

Tara C.  |  Overall Experience 
Rating:
5.0

Our experience with U-Haul was excellent!!

CHERYL D.  |  Overall Experience 
Rating:
1.0

I have no complaints about the Prattville location but the over-the-phone reservation services is awful and I will not use U Haul services again. I want this reservation canceled but am unable to doso

Abigail R.  |  Reservation 
Rating:
5.0

This is a very helpful, military friendly storage facility... thanks to Dixie and her staff for their help!!

Jamie H.  |  Overall Experience 
Rating:
4.0

Dixie was very helpful to us and we left very satified.

Donna D.  |  Overall Experience 
Rating:
4.0

This is not enough room to describe my frustration.

Thomas M.  |  Overall Experience 
Rating:
4.0

NA

Yolandra P.  |  Overall Experience 
Rating:
1.0

In July 17, my agreement was $35.95 per mo. Without any notification I was charged $45.95 per mo beginning in Apr 18. I inquired why the price increase, the manager was extremely rude in response.

John M.  |  Overall Experience 
Rating:
5.0

My stuff was in there for a little over a year and when I went to get my stuff out everything was exactly the way it was when it went in. I would definitely recommend it to anyone

Trequilla B.  |  Overall Experience 
Rating:
5.0

Wonder staff here. Couldn't ask for a better experience

billy g.  |  Overall Experience 
Rating:
5.0

My unit was broken it to which was truly upsetting, but the staff at my location really did everything they could to help. Even during my move out they went above and beyond. Thx Dixie your the best!

Ashley R.  |  Overall Experience 
Rating:
5.0

Thank you.

JOSEPH A.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top