Customer did not leave a comment.Ehab G.
Customer Reviews for U-Haul Moving & Storage of Provo River
Provo, UT 84604
(Right across the Street from the Deseret Industries on State St)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.Neal R.
The parking lot is atrociously small so makes it very difficult to find a spot on a Saturday and for any vehicle rentals.Derek W.
Customer did not leave a comment.Zahra W. | Online Move In
Customer did not leave a comment.Tracy K.
Customer did not leave a comment.Terry G. | Overall Experience
Sydney always does an excellent job making sure the equipment is ready and available when I need it. She's the best!Joy M.
Customer did not leave a comment.Loyd A. | First Impressions
Wash the furniture pads better. Some of the pads had some gross stuff stuck to them and I felt uncomfortable using them to cover my own possessions. Also, there may be some corroded battery connections because the truck did not turn over for about 10 minutes on the morning we intended to leave.Spencer P.
The truck's roof leaked which in turn left me completely drenched while trying to move. Not very happy. *edit, this survey wouldn't let me continue until I rated every single kind of roadside assistance that you have even though I never used it. That is incredibly frustrating.COURTNEY B.
Highly recommend this place. Hassle free and safe.Ioane Afoa F. | Overall Experience
I liked having my belongings in what i felt to be safe environment. i didn't see indicators of mice or even other people breaking into sheds while i rented space at uhaul. thanksNorman Fowler R. | Overall Experience
Customer did not leave a comment.Kevin C. | Online Move In
Manager was especially helpful. She knew her stuff and she handled everything well!Doug C.
When I tested turn signal(s) both lights were blinking instead a left or right turn indicator. I pointed this out to the employee and he said he'd report the issue when the trailer is returned... since I was only using it for a few hours, I didn't argue.Richard S.
HORRIBLE!! I recently auto-paid on this unit, which I have used for many years. But on closing the account they would not prorate the payment to cover only the few days used. This is a rip-off. I consider it a form of theft that will definitely affect the way I talk to others about U-Haul. A very sad, stupid policy that dramatically diminishes an otherwise good experience.Randall W. | Overall Experience
Customer did not leave a comment.Asay J. | Overall Experience
Nothing, even had clean restroom!Marion Z.
Doors didn’t roll down far enough to keep debris from blowing in but no big dealAlexander B. | Overall Experience
We did a mobile pick up for our truck and I never got any instructions for how to complete the pick up. Luckily, we arrived there right when the store closed so an employee was still there to help us. Which ended up being a good thing because our truck was still behind the fence locked up. We would have never been able to get to our truck if the employee had not been there able to get it from behind the locked fence. I would definitely not recommend the mobile pick up when the store is closed. I would only recommend this place because the employee that did help us (Ethan) was super helpful and stayed late past closing time to help us.Nathan R.
Customer did not leave a comment.EMILIO C. | First Impressions
Customer did not leave a comment.Ruth Vanesa M. | Overall Experience
I paid for 2 dollys- i appliance and 1 regular. There was only the one regular dolly on the trucksherri E.
Provo location. Ethan was awesome!!Dana C.
Customer did not leave a comment.Camilla W.
The only thing that was bad was the parking lot for the office, it is way to small. Most of the parking spots were full of Uhauls, which was annoying.Skyler P. | Overall Experience
The price quote begins at $19.95, then it says I need to pay per mile, then it says I need to pay only for miles over 100 miles, then it seems to have charged me for all of the miles. Overall, I expected to pay a lot less for the service, based on your website, but ended up paying way more.John C.
Great customer serviceOmar L. | First Impressions
Customer did not leave a comment.Steven L.
Cindy in the front is great! She is awesome and very helpful. Thank you Cindy for all your helpOmar L.
Customer did not leave a comment.Gregory b. | Overall Experience
Customer did not leave a comment.Sara E. | Overall Experience
Customer did not leave a comment.Sam P. | Overall Experience
Storage area bathroom was barely usable. Unit was great though!ALLISON N. | First Impressions
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Tanner P. | Overall Experience
Customer did not leave a comment.Brodrick B.
There is very little parking availableKaren F.
Everything was greatPres C.
It worked out well for us and the facility was nice, pricing was reasonable. Would recommend.Weston A. | Overall Experience
Overall, I was very happy with my experience. The mobile key pickup didn't work so I ended up going into the building to get help from an employee.Jacob W.
very friendly staff the facility is pretty clean, easy to deal with over the phoneLisa S. | Overall Experience
Muy agradecido por sus servicios.Salome l. | First Impressions
Customer did not leave a comment.Carson S. | Overall Experience
Thrilled with our experience, everything worked out smoothly and our items were delivered very quickly, ahead of our arrival. All the staff we interacted with were wonderful and helpful.Ammon L.
Customer did not leave a comment.Joel B.
Customer did not leave a comment.Anthony P. | First Impressions
Customer did not leave a comment.Mitchell L.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Ed N. | Overall Experience
Customer did not leave a comment.Mary L. | First Impressions
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.LINDSEY E. | First Impressions
Customer did not leave a comment.Joy C.
Customer did not leave a comment.Tanner P. | First Impressions
Very quick and an easy drop off. Thank you for your help and easy return.Adrain H.
Customer did not leave a comment.Brent A.
Only problem was having only one person operating it all. It took a while to get served. Otherwise, it was great (as usual).Lee F.
The vehicle has not been cleaned. Had dog hair everywhere and smelled like dog pee. I couldn't eat anything, couldn't breathe or rest. The drive was very unpleasant.Sony N.
Customer did not leave a comment.LARRY S. | Overall Experience
Customer did not leave a comment.Richard M.
The storage unit and products I purchased were within my budget and me my needs. The overall experience rates five stars because of the staff. I worked almost exclusively with Sydney Brooks. I found her to be knowledgeable, professional, and very helpful. Because of her excellent customer service I will return to the same place should I need similar storage or shipping products in this area.Kelly S. | Overall Experience
Customer did not leave a comment.Maria H. | Overall Experience
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Tony W.
Customer did not leave a comment.Anne S.
We had a great experience. Other than the after hours return website was awful to try and use. Which was a little annoying. But we managed. The customer service at this location was excellent!Shaylee B.
Customer did not leave a comment.Keith M. | Overall Experience
Customer did not leave a comment.Sara E.
Customer did not leave a comment.Geoff S.
The girl behind the counter was so kind.Andrea W.
Customer did not leave a comment.Oscar A.
Customer did not leave a comment.Stacha H.
Entire thing was a mess. Only good things were that the truck functioned and moving my stuff. No one was at location so we had to wait an hour and a half after calling customer service to get ahold of the location manager to get the worker that was suppose to be there in the phone and on the way. Took multiple attempts for them but they got it, no big deal at this point, but the customer service manager was really sweet and offered us $50 off our order for all the trouble and the rep inside would give us the discount. Get the truck and its at a quarter of a tank of gas, back of the truck hasn't been cleaned/packing blankets trewn on the floor, but its fine. Get done, fill it back to the quarter mark, return it, and a couple days later get the bill and we are being charged an extra $24 dollars of hidden fees of top of the money we already paid and the $50 dollar discount was never applied. Call the location and they say their manager has to give us the discount and they will do everything to make sure she knows and put in a dispute on the charges saying they recorded the phone call giving us the discount because they record their calls. Now a week later, granted sometime give for the weekend/holiday, got a call from I believe customer service saying we can't find your call about the discount offered sorry about that and that's it. That call magically disappeared from the record. Now paid the charges, hopefully don't get slammed with a late fee, but probably. Just done with the BS.David C.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Debra H.
Customer did not leave a comment.Joel B.
Customer did not leave a comment.Onayrna L. | Overall Experience
I am unhappy with the policy of not reimbursing for gas that is paid for that wasn't used. The pump I used to fill the van was very quick and I over paid. I didn't know it was you policy to not give money back in that situation. Very poor business to not do that or offer any compensation.Charity S.
The unit was smaller than we expected, and it was challenging because there weren’t any additional options available.Joseph F. | Overall Experience
Great experienceKyle O.
Keep providing excellent services - no hidden fees and honest business practices. Thank youDAVID P.
Customer did not leave a comment.David R.
The address of pick up was changed on me and I wasn't even notified. I had to go figure that out and I was late to my move and had people waiting on me. The charges are ridiculously expensiveâ€¦I felt overcharged for what I used the truck for. I was BARELY under half tank when I turned it in and got charged for 3 gallons of gas? No way that was three gallonsâ€¦the whole place is a joke. I won't be going back.Shaun P.
Customer did not leave a comment.edgar T.
Customer did not leave a comment.barry N.
Customer did not leave a comment.Hugo G.
Customer did not leave a comment.Andrea C.
The cabin smelled strongly like cigarette smoke, which was very unpleasant for the long drive we had. Don't smoke in the trucks!Tom B.
Customer did not leave a comment.Brent S.
Customer did not leave a comment.DOUG G.
Nothing, everything was good. Fast and friendly environmentDave G.
Show the price of using the dolly before using it. $7 just to use it for a bit is a scamJorge A.
Keep the good work up!Lyle B.
Customer did not leave a comment.TYRELL W.
Needs more parkingLaDean G.
Online mobile checking did not work. The nice clerk inside was bery kind and helpful. Also she met us outside when we returned and checkout was very quick.Marsha L.
Customer did not leave a comment.Logan S.
Customer did not leave a comment.Hannah S. | Overall Experience
The trailer sizes are incorrect and cannot be used to plan for the load being transported. I ended up forty minutes away ready to pick up the load and realized it would not fit in the trailer! Sure, the real size is hidden in the fine print, but that's just UHAUL being a weasel with advertising. UHAUL knows that nine out of ten people care about the cargo size and not some arbitrary dimension of the trailer. There is no good way to secure the trailer to a vehicle to prevent theft ... yet UHAUL wants the user to be responsible for any stolen trailer. I thought about locking the safety chains to the vehicle but the safety chains are attached to the trailer by screw links! UHAUL scans both the front and back of your government-issued ID and stores it in a database - which can then be exploited and stolen. Details of the transaction are not clear until the moment of pick-up ... which may be too late to walk away from the reservation and find an alternative. I won't be back - UHAUL sucks.Thayne H.
Facility is always clean and staff is friendly.Ligia C. | Overall Experience
Customer did not leave a comment.Gideon C.
Customer did not leave a comment.Robby K. | First Impressions
They didn't have blankets ready when I got there, no big deal. They found some used ones that just came back, and I was fine to use them. The gal said that she wouldn't charge me for them,I thanked her for that and went on my way. When I dropped off, there was a different gal who checked me back in. I mentioned to her about the blankets and what the other person told me. She said she'd make a note of it. In the end I was still charged for the blankets. Not a problem as I did use them.George C.
Customer did not leave a comment.Amy B. | First Impressions
Customer did not leave a comment.Wendy H.
Customer did not leave a comment.Anthony S. | First Impressions
the girl that helped me was extremely kind and pleasantJUSTIN C. | First Impressions
Tienen puertas descompuestas, storages con basura, no hay luz, sinceramente no me gustoLorena M. | Overall Experience
Customer did not leave a comment.Benjamin B. | Overall Experience
Found what i needed to rent for small storage, staff very helpful and courteous, highly professional. I felt welcome and completed what I had to do that day, I was very HAPPY w my new choice in finding storage away from my home. Thank YOU for your Service. Security is High Tech, and clean, plus they have equipment to move your items into storage, WOW. I saw Way beyond the Competitors!!!!!! AWESOMECarolyn M. | First Impressions
Customer did not leave a comment.lyle B.
We had reserved a unit and upon arrival found out they had no units of that size available. They offered us two smaller units (combined size still smaller than what we needed) but wouldn’t charge us the price of the one we had originally reserved but instead charged us the higher price of the two combined. First off though the door on the units were so small that we couldn’t even fit a couch through it, and then when we looked in the first unit, there was still stuff in there. Very unprofessional. We should have been contacted prior to our move in date to be made aware that the storage unit we reserved wasn’t actually available. It was all very unprofessional and we ended having to take our business elsewhereMikayla D. | First Impressions
Customer did not leave a comment.Stephen I. | First Impressions
Customer did not leave a comment.DEBBIE S. | First Impressions
Customer did not leave a comment.Morynn R. | Overall Experience
Customer did not leave a comment.JON M. | Overall Experience
Customer did not leave a comment.Richard B.
I filled up the gas to a FULL tank and drove not even a half mile from the gas station back to Uhaul to drop it off. Said it was down to a 3/4 of a tank and was charged $10 gas fee. That is ridiculous saying I literally drove it straight from the gas station there.JANALYN L.
They were super nice and helpful and made me feel welcome!Brooke C. | First Impressions
I love this U-Haul facility, it is in a convenient location, it is very secure and the staff is very helpful. I had our unit for a few years and never had a problem. I highly recommend this facility.Susana F. | Overall Experience
Customer did not leave a comment.Leah K. | Overall Experience
It’s bad business practice not to pro-rate money back to the customer.JOHN MIKE R. | Overall Experience
Customer did not leave a comment.ALEJANDRO R.
The whole team/ people that works at this place is amazing an all always smiling making every experience Great!!SEBASTIAN B.
They were very friendly, quick and organizedSTEPHEN O.
Customer did not leave a comment.KAFOATU T. | Overall Experience
The staff was friendly and kind. They were extremely nice and gave me all the information I needed with clear instructions. It was fast and easy for me. The only thing was one of the Employees of Uhaul pulled in and parked right behind me. He was dropping something off. I had to really make a tight 8 point maneuver to get by him. He offered to moved and just took longer than I could wait.Bryan G. | First Impressions
When I got to my unit little Resort is open and a pond trying to close the roll up door it got stuck and wouldn't go up or down took me about 30 minutes to figure out why it wouldn't go down after trying to call the office with no answerRon R. | First Impressions
I missed the call the day before that my pickup location had been changed, is it possible to set a preference on receiving these alerts via text message instead?SEAN B.
Customer did not leave a comment.Aaron A. | Overall Experience
Customer did not leave a comment.Jody Lynn S. | First Impressions
Customer did not leave a comment.TRACI B.
The lady at the front desk was beyond frustrating. The facilities are fine. 24 hr access is available but cost extra.saffra p. | First Impressions
Customer did not leave a comment.Scott R. | First Impressions
The slot on the key return was too narrow to fit the key fob, so we had to call the location manager. The U-Haul app is also terrible, but that's not the fault of this location.Alan W.
Customer did not leave a comment.Elizabeth T. | Overall Experience
Excellent customer serviceBETSY H.
Customer did not leave a comment.Eduardo R.
The only thing I have to complain about is that I had to call about 5 times to get the lock off of my storage unit. It was my fault that I hadn’t paid my rent so the lock was on there but I did pay it all in full and I went there 3 times thinking that it was off and it was notTanner L. | Overall Experience
Customer did not leave a comment.MICHAEL B.
They were so helpfulPhaedra B. | First Impressions
Overcharged for mileage!Joseph A.
Customer did not leave a comment.Brandon C. | Overall Experience
Customer did not leave a comment.CHRISTIAN S.
Verificar bien cÃ³mo dejan los estanques de gas . Me lo entregaron con menos de la mitad de gas y quieren que les pague el tanque llenoMARIA R.
Customer did not leave a comment.Vincent Y.
Customer did not leave a comment.Dennis P.
Customer did not leave a comment.Joseph A.
Staff was friendly and super helpful! The wile process as quick and easy.ANDREA N.
Windshield wipers were old and ineffective. The wiper just smeared the water and dust across the window making it difficult to see. Battery died after 15-20 min of the light on in the back. Had to be jumped. When returning, web app would not work, so I could not complete the after hours drop off. Called customer support, left number for call back. System called me back about 10-15 min later but then put me back in the queue. Waited 10 min and n queue. No one came on. Hung up snd called back in snd waited in queue again, no answer. Dropped off keys. I was charged an additional $20. Please refund me at least the $20. Please refund additional portion of the cost due to faulty windshield wipers and battery. KirkKirk S.
Provo,,, well done great job! Friendly service,,,DENNIS B.
Customer did not leave a comment.Diane N. | Overall Experience
Moved in on the first of September and moved out the 30th of November but was still billed for December even though I moved out before my stuff was even in there for a day. When I asked if I could be refunded I was told no. They even told me that they lacked the technical capabilities to refund a card which is a flat out lie. Be careful renting a space here. In fact, just rent somewhere else where ethical business practices are followed.Jacob L. | Overall Experience
The manager was great to work with!Kelly C. | Overall Experience
Customer did not leave a comment.Lyle H.
I still have my smaller space with you. Thank you!!!HOPE G. | Overall Experience
There is minimal parking space for customers' cars or for returning trucks.Norman S.
She was super nice to us she has a perfect costumer service â™¥ï¸â™¥ï¸â™¥ï¸ She deserves a raise $$$ Provo stores is just the best are first tiene renting with you guys and we hade the best experience,,,, Orem store there workers are super rude and don't care on helping there costumers ,,, I hade a really bad experience at orem location the one by 1600 n ,, with the black guy super rudeDANIEL V.
Customer did not leave a comment.MARLON B.
The staff were knowledgeable, helpful & friendly.JANIS W. | Overall Experience
Customer did not leave a comment.DENNIS B.
I didn't want insurance on my rental. I originally tried doing everything contactless online but for some reason I did the reservation just fine at home, but had issues accessing it once I showed up the the Uhual location to pick up the keys. We were greeted by Destinee Murphy outside who said she could just help us, which I appreciated. After reviewing my bill after we dropped the truck off, I noticed that I was charged for CDW coverage for $10. I was never asked about this by her or anyone in person before we rented our truck. I did have this option online, but denied adding this coverage. If this is the insurance that I had originally selected online that I didn't want - then I would expect a refund for it. Poor experience - don't charge your customers for some additional service with out asking them if they want it first.HAL N.
Great staff.John S. | Overall Experience
Customer did not leave a comment.julia c. | Overall Experience
Customer did not leave a comment.DERK P.
Sydney was an exceptional individual to work with. Got my storage shed assigned and when it turned out that the shed had a lock on it (for some reason) she got it taken care of lickety-split. The decision to make her manager was well-advised.Brandon R. | First Impressions
We had a fantastic clerk helping us out today! She was super helpful and had a great attitude! Very good experience overall:)KEITH D.
Thank you for your helpMaria H. | First Impressions
Customer did not leave a comment.JON M. | First Impressions
Horrible. Nobody told us that a trailer was stolen while ours was there. Our padlock was cut off and left on the ground. Our doors to our trailer were left open during rainstorms and still no one told us that it had been messed with.EMILEE JOYCE M. | Overall Experience
The customer service was lacking. The quoted price didn't account for hidden fees and the advertised price is misleading.DANIEL L.
Customer did not leave a comment.Randall W. | First Impressions
Customer did not leave a comment.Jeremy B. | Overall Experience
Super easy process to rent a unit and very easy to cancel once finished with itClark P. | Overall Experience
I had been a long time customer that went thru many different associates there I had inquired on cost for an RV spot and had no problem with it Yet when I ask for a spot for an RV I'm told it must be registered , licensed and insured which was never part of the vehicle storage requirements I know that hardly any if any at all of the vehicles out back are licenced So I cleaned out my unit and found a cheaper place for storing my RV which I will use as my unit for now Doubt I will be back again any time in the future 5 to 7 managers come and gone in my time there and I get treated like a bulb off the streets No thanksRobert J. | Overall Experience
Customer did not leave a comment.Christopher S. | Overall Experience
I didn’t like that I had to get out of the car to swipe the code for the gate to open I was hoping to punch a coat without getting out of the car and the gate was open then I find out I had to buy a $50 remote. Other places you just punch a code and get in so that was a negative for me thank youBrunilda L. | First Impressions
All staff and manager were always friendly and helpful.Joe M. | Overall Experience
Customer did not leave a comment.Nathan E. | Overall Experience
Customer did not leave a comment.DENTON J C. | Overall Experience
I was Not Told about a three day grace period when I checked in . This month I was 6 days late and got a 10 dollar fine . I can see being a week or more late . But 6 days is just plain greedy . I tried to set up automatic payments when we checked in and they couldn’t do it . And told me to come back and do it later. The workers there are NOT well trained or professional. If you have no other option, go here . Otherwise , keep looking……Penelope B. | First Impressions
Customer did not leave a comment.Wayne H. | First Impressions
Customer did not leave a comment.Jeremy B. | First Impressions
Customer did not leave a comment.Alex A. | Overall Experience
Customer did not leave a comment.Alisa M. | Overall Experience
Customer did not leave a comment.Brianna B. | Overall Experience
Customer did not leave a comment.Jared N. | First Impressions
Clean units with helpful and kind staff.ROWLAND L. | Overall Experience
Everyone at the Provo office was very helpful.Anthony C. | Overall Experience
It is a bit more expensive than other places but with a more secure feeling which made it worth it.Evan K. | Overall Experience
Customer did not leave a comment.Clark P. | First Impressions
The staff here was AMAZING. I loved being able to work with them.SETH R. | Overall Experience
Customer did not leave a comment.Sierra M. | Overall Experience
Ridiculous. We made a reservation for a 10x20 2 weeks ago. We came from out of state yesterday with all our stuff. I called 2 times in the morning confirming our reservation and asking a few questions. My parents went to get the unit for us as we were getting in town after office hours. When they got there they were told all that was available was a 10x15. Makes so sense since we confirmed a reservation for a 10x20. No one at any point told us “you have a reservation, but not an actual reservation” we asked for another smaller unit to compensate but there was nothing else available. You’re “reservation” system is a joke, we felt completely screwed over. We had to scramble and find other locations to store things. We also had to spend about 45 more minutes unloading to fit as much as we could. A mess.James W. | First Impressions
Customer did not leave a comment.Cathy W. | Overall Experience