Customer Reviews for U-Haul Moving & Storage of Provo River

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Provo River

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Mary H. on

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99 cents per mile! For local rental, that is ridiculous!

Jaron H. on

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New management is awesome. Maggie is the most helpful U-Haul Manager/employee I’ve ever worked with. I appreciate the outstanding customer service.

Michael M. on

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Maggi is an absolute star, she is friendly, helpful, professional and a true asset to your company. Maggi went above and beyond in every way to show exceptional customer service, and I will definitely recommend Uhaul to everyone!

Kent H. on

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Elaine S. on

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Maggie is the manager at this location. She tuned into my every need and made this move happen, all while I was depending on family members to carry out the move for me while I was 250 miles away. Thank you so much!

Ben M. on

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Maggi was very helpful, pleasant and quick in getting me in and out. The commercial van I rented was very clean and had plenty of space for my need.

Susan Y. on

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Friendly service and average facilities. The facility appeared secure but it was not well lit.

Bruce H. on

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I was displeased with the “corporate policy”, as it was told to me by an employee, of charging me for a full month’s rent, when in fact, I only needed the space for 3 days in the last month I rented.

sean m. on

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The guy that helped me rent the storage unit the first day seemed like he was having a rough day. He was cursing, swearing, and even threw a small tantrum at the card reader when I purchased my unit.

Micheal F. on

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👍

JoAnna K. on

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Maggie was amazing. She was very helpful in trying to problem some an issue that we had in unloading our truck. Thanks so much.

Ashley M. on

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Thanks for all your help! You made moving so much better 😅

Daryl H. on

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Maggi was super awesome. She stayed after closing to check me back in and was super helpful before and after. Love U-Haul

Dee O. on

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Had no problems in access.

Elizabeth J. on

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erin D. on

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Friendly helpers and easy! Small parking lot.

Mary B. on

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The staff was friendly and helpful. The unit had plenty of room and was clean. I loved having access to the carts to help move my stuff in and out.

Robert H. on

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Thank-you

George A. on

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We stored some things temporarily because there was a delay between moving out of one apartment and moving into another one. It was a great convenience for us and worked out really well.

Mecedes M. on

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Fast, Great job

andrea v. on

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The open air lots don’t seem as secure

Holly G. on

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The workers there were very nice and easy to talk to. I think the parking lot could use some work

Patrick M. on

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Everything was easy and the staff nice!

Gary S. on

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Michael C. on

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The staff took great care of us friendly and help us out with the issues we had when out location fir pick up and drop off was change by a total of 27 miles resulting in a 27.00 extra charge.

ANDREW P. on

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I had things stolen from my unit, your staff seemed like a bunch of drug addicts, in fact one told me he only worked that job for ten dollars an hour to buy his weed! I have plenty more complaints

Christiane J. on

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Wonderful costumer service!

Frederic C. on

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Everything was fine - a bit expensive from my perspective, but fine. Just didn't need the service any more

steven M. on

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Kristen T. on

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Renee B. on

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Don't lose Maggie, she made our bad situation so much better. She's awesome.

Sean B. on

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Manager is amazing!

Renee B. on

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I was treated so good. Great rates. Awesome service. I would definitely recommend to friends

Gary W. on

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Some minor tech difficulties getting me checked into the system that the staff resolved. I sense the technology is ahead of the staff by a step or two, but they made it work without much delay at all.

Sean M. on

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Christian T. on

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Spencer C. on

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Vanessa P. on

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They were upset that we were dropping our rental off there, but the pick up location had told us we could drop it off anywhere. They couldn’t figure out our receipt right away. They charged us for gas, but we brought it back at over the specified amount.

Mary R. on

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The only problem we had with the storage unit is that the lighting fixtures did not remain on when we pushed the button and the sensors on it were faulty, causing it to be dark. It was great though!

Jacob R. on

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Adam T. on

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I can't speak highly enough of management (Maggie). Excellent service. They helped us figure out any hiccups along the way and we're very kind. Fulfilled all of our needs.

Teresa S. on

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Diana P. on

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Store manager was super nice and friendly! Went above and beyond to help us and great customer service!

Ernesto T. on

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Ray k. on

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Very friendly and easy location

Amy A. on

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Douglas M. on

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Everything was great.

Brian K. on

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David T. on

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Maggie and the Provo location were excellent.

corina G. on

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Very respectful excellent customer service I I've this a five star rating

Garrett C. on

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Nothing! Everyone was so nice!!

Brady H. on

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Maggi had amazing customer service and was super helpful! Thanks Maggi!

JAKE M. on

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Good job Maggie and Staff! Keep up the good work.

Carlos V. on

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It was a great experience. Will be coming back

Adela R. on

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The people are really nice and helpful

Jonathan H. on

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This location wasn’t to bad. The lame thing was just UHauls logistics in general. I first showed up to the Bulldog location, as I originally indicated. they said, “we don’t have your truck.” Great. It has been moved to another location without me knowing. Then, I show up to get my truck, and they don’t have my dolly. Double great. I’m doing this by myself, so it’s not like I can drive both my truck and the car to pickup the dolly. Finally, I show up to get the dolly and they say that they were about to give it to someone else because I “took so long” to pick it up. Yeah, it takes time to find someone to help you drive both the uhaul and your other car over to pickup a dolly that’s a 20 minute drive away. Instead of apologizing or giving me a discount, they say I’m “Lucky to get this dolly. Everyone is looking for one of these.” So much for reserving a month in advance. Oh, and no need for a refund or a discount because I’m one of the “lucky” ones.

ABRAM H. on

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Rogelio G. on

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The entire staff was amazing and helpful! We will definitely be coming back if we are ever in need of a storage unit or truck rental! Everything was well taken care of and we’ll recommend to everyone!

James O. on

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The Provo River Uhaul Storage staff were more than friendly and helpful to me. I would characterize them as thoughtful and kind as well, even while quite busy taking care of others, too.

KAMI K. on

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Thank you!

Sean B. on

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Outstanding customer service! Very helpful and pleasant. The manager, Maggi, even wrote me on her day off in order to ensure I was able to get settled into my unit. Who does that? Great job!

REBECCA B. on

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I had a storage unit here for about 4 years. Everything was in good repair and you could see that they were regularly maintaining the units to keep them in good condition. Friendly staff. A++

Heidi T. on

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Had to delay truck return by 2 days and was met with only understanding and professionalism. Office crew went above and beyond to accommodate our needs and re-assure the next renter.

David B. on

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Fast, friendly and helpful.

MELVIN C. on

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The only thing is that they only have one parking stall available when they have all the trucks in. The lady said we could park in the handicap. Which is ok , unless a cop drives by and sees.

Jennifer K. on

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The staff member on duty was helpful, but he hadn’t been trained adequately and had only been on the job for a week. He was left by himself, and when he called the manager for help she was unhelpful.

Bruce H. on

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Uhaul's policy of charging a full month's fees for an outdoor parking space, rather than pro-rating by the number of days (since I will only use 3 extra days) has ensured the loss of a future customer

andrea v. on

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Ashlie was fun and so patient and helpful. She was also very reassuring.

Princess E. on

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Ashley is very patient and really good at customer service when she wasn’t feeling too good. She had recently got her tooth removed and was under tremendous amount of pain, yet she was patient.

BRENT B. on

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After giving more than three weeks notice that I would be moving due to theft, I was still charged rent for a full month even after my unit was cleaned out by the move out date.

Rebecca M. on

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Ashlie is a wonderful manager and I appreciate her willingness to work with me on getting a storage unit! Your locations need more managers like her!

Keave V. on

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Site was well maintained and staff was helpful and easy to work with.

CESAR M. on

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You're the best!!!

mj h. on

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Edward E. on

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This was the 1st time I have used Uhaul in years and was extremely impressed with the company and its professionalism. Well done. Your staff did an excellent job.

Rebecca M. on

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Wonderful, polite, knowledgeable, I will always come to this location.

DARRIN S. on

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Looking forward to coming back soon, thanks for everything!

George T. on

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Very good. Thank you..

George T. on

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Very good service

Jed C. on

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No partial months. Missed move out by 1 day and had to pay for the full month

ANNA I. on

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Had a great experience renting. You staff only one person at this location at a time. She needs relief coverage and help w/ office/phone coverage while out on property. Given impossible task to her

Kevin A. on

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This is a great storage facility. It's cheaper than some other ones we looked at for the same service and security. We felt that our stuff was safe here. Would definitely recommend.

WILLIAM E. on

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I would like to thank U-HAUL, that my stuff was kept safe and I did not notice any evidence, of thieves trying to break in.

Spencer R. on

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Check-In was excellent, the Bulldog site had to refer me, b/c they didn’t have a unit for me. I had drove over and checked in < 30 min. Check out was quick and easy too. Auto-pay continued...watch it.

BRITNEY M. on

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The staff was always friendly and helpful. They really take care of third customers. Only thing we didn't like was the two keypad system for the climate control storage, but still 5 stars.

MIKE E. on

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I was told by someone in SLC, at the 3900 So. Main St store that they delivered anywhere. But when I was ready to have my furniture delivered to my new home I was told, they dont't deliver to the

Holly G. on

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We hope to secure a rental again next summer

Bryson T. on

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I bought a lock from your office and the 2nd time I tried opening it, my key broke off! I had only owned the $9.99 lock for a few weeks and you wouldn't give me a refund. Not happy with the service.

Ariane S. on

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Tried to move in late at night. Found out 24 hour access only available if you paid for it. Didn’t say that on the big 24 hour signs. Horrible website couldn’t pay online. Will never rent another unit

Rebecca W. on

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I will not return. Horrible service. The manager told me multiple times she would refund me for an issue and never did. They were incompetent and unhelpful. I could not wait to leave. Not worth it.

Michael K. on

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We rented 2 units to store our household items in until we we could get into our new house. The manager was always friendly and helpful as we entered and left the facility.

carmen g. on

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Amazing service, this was my first time using a storage and I will definitely be Comming back to use you guys!

kailey b. on

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I paid for all of June but took all my stuff out June 3rd, I just wish I could get my money back instead of being told I couldn't, I really needed that money

Viviane S. on

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Very good experience.

Michael H. on

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U-Haul customer representatives on the phone tell a very different story than the one you hear in the store. However the manager and her team were great at providing good customer service. Call direct

Matt D. on

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I did have one issue closing out my rental where I had arranged to end my rental period but someone didn't follow through and I was charged. It's resolved and I was refunded by it was frustrating.

CALLEY K. on

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No problems. Got exactly what we needed with great service.

Anita L. on

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This was the best storage facility that I have EVER rented from!! The staff was the most helpful and the manager had the most positive attitude ! She had the facility in perfect order and knew what sh

ALOE C. on

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The staff is super helpful and patient. Thanks for making oour storage and move out so easy!