Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Rental experience at this location was the best
Austin C
Rating:
3.0
The above questions were answered honestly, Mt biggest problem with my storage unit was there were 3 flat beds parked very close and in fact interfered and obstructed my access to my unit. I was told the flat beds were parked there because they were covering holes in the parking lot. THERE WERE NO HOLES IN THE PARKING LOT.! Then I was told the battery had since died and they were unable to move the falt bed. for the3mo I had the unit except for the first 2 weeks access was clear and easy. WHEN I WAS ABLE TO REACH CUSTOMER SERVICE IN THE LOCAL OFFICE always went to voicemail during business hours. I guess they were short handed. I ended up emailing and was able to communicate that way
christina v
|
Overall Experience
Rating:
5.0
I usually rent from Dix Ave location but they didn't have the trailer available. They are always fast, courteous and helpful
HENRY H
Rating:
5.0
I tried calling when my drop-off location got changed in the app. The store did not answer the phone any of the times I called. In person, the staff was good, especially the regional manager who helped attach the trailer.
MICHAEL G
Rating:
4.0
Customer did not leave a comment.
Dakotah D
|
Online Move In
Rating:
4.0
Assigned unit had a management lock on it when I tried to move in. Staff removed it only to find discarded property inside. Staff found me another unit.
Charles A
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful.. No issues at all.
ANTHONY A
|
Overall Experience
Rating:
5.0
Ladies there were super helpful and knowledgeable
Jamie R
|
First Impressions
Rating:
5.0
Love that common community giving area!! Meg King and all the Staff were A-Pus as always!!
jason w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA W
Rating:
5.0
Excellent as always!
WILLIAM D
Rating:
5.0
Customer did not leave a comment.
Laura T
|
First Impressions
Rating:
5.0
The woman who works at the Queensbury, NY UHaul on Dix Ave. was great, she did an excellent job processing my rental and made the whole experience very easy.
JOSEPH E
Rating:
4.0
Zoe from Utica called me to change my drop off location to help them out. To keep it short she ended up being rude, giving me attitude and hanging up on me twice.
The truck itself was good, no issues, but that employee has me not wanting to use uhaul again.
The dolly I hired had been forgotten about so I had to go back and collect. Luckily I was loading nearby otherwise this would have been a problem.
KEVIN R
Rating:
5.0
Meg is the Best!!! It was a easy and simple drop off. Great location.
SCOTT G
Rating:
5.0
Customer did not leave a comment.
James D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ed Q
Rating:
5.0
The staff at the Dix Avenue location was fabulous... even though I bothered them three times with questions! Truck was clean, handled pretty well even at highway speeds/loaded. Wish it had cruise control. One item of note is that the rear driver's side brake and signal light were barely lit. Passenger side and front all fine.
Good experience overall and I would / will definitely rent U-Haul again. Cheers!
PETER A
Rating:
3.0
I was charged an extra day when I dropped off the unit on the day indicated on my reservation. There was no specified drop off time on the reservation so I assume anytime that day would be fine. The reservation system is generally unclear on what the specific charges would be.
Brendan W
Rating:
5.0
Customer did not leave a comment.
LOUIS C
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
1.0
I showed up to pick up car trailer and the trailer you had was broken. So I was sent to another location 5 miles away and that was a horrible experience as far as customer service. Thank you. Will not be using U haul in the future.
COLIN D
Rating:
5.0
Customer did not leave a comment.
MARK M
Rating:
5.0
Excellent customer service at this location- not so much at the Exit 18 - Glens Falls Main Street location
EVAN L
Rating:
5.0
The location I wanted did not have the equipment needed. I had to travel past 2 other locations to get the trailer I needed.
EDWARD S
Rating:
4.0
The pickup truck was excellent, but the hitch attached to it was extremely loose.
Enormous facility, but with only one person on duty, she was hard to find when I rented the truck.
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
TIMOTHY H
Rating:
4.0
Just right
LOUIS C
Rating:
5.0
U-Haul had the trailer I needed on hand and ready to go. Both the trailer and the facility itself were very clean. Staff was helpful and friendly during the rental and return process. Price was very reasonable.
Mark M
Rating:
5.0
Customer did not leave a comment.
EARL B
Rating:
5.0
Happy with service
donald r
|
First Impressions
Rating:
5.0
Our time with U Haul has been just wonderful and easy to access our unit. We tell all our friends and relatives about our experience.
ronald a
|
Overall Experience
Rating:
3.0
When I was cleaning out my storage unit there were mouse droppings and I had to throw blankets and stuffed animals out because it ate it.
nicole b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONALD D
Rating:
5.0
Customer did not leave a comment.
Deborah B
Rating:
5.0
Customer did not leave a comment.
BARBARA K
|
Overall Experience
Rating:
3.0
Personnel and service above average.
Equipment needs to be inspected thoroughly before you drive off.
Tow dolly in Feb had road sand frozen in tiedown slide tracks. Req'd hammer & screwdriver to chip out to align w/wheel. Tiedown strap was cut so it was too short to reach rachet.
Utility trailer in May had tiedown D rings jammed below floor ridge. Req'd pry bar(lug wrench) to pry loose to be able to hook tiedown straps.
Informed Uhaul.
John M
Rating:
5.0
Customer did not leave a comment.
danny l
|
First Impressions
Rating:
5.0
Chamaine A. did a great job. very friendly, professional and quick. would recommend her .
carey w
Rating:
5.0
Customer did not leave a comment.
Anthony L
Rating:
5.0
Customer did not leave a comment.
Gary J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GERALD T
Rating:
5.0
Customer did not leave a comment.
guillermo t
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DANIEL J
Rating:
5.0
Great professional customer service.
RICHARD A
Rating:
5.0
Customer did not leave a comment.
Mary B
Rating:
5.0
Customer did not leave a comment.
Frederick B
Rating:
5.0
Very quick and excellent 👌 service.
DAVID W
Rating:
5.0
Customer did not leave a comment.
STEPHEN G
Rating:
5.0
Customer did not leave a comment.
Susan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HENRY K
Rating:
5.0
I’ve never had a BETTER experience. Calm, helpful, friendly, above and beyond supportive and kind. The staff impressive and the facilities so superbly maintained and run.
Generally big corporations don’t feel personal. This felt family run and cared for. That mattered to me. Thank you
eli s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcus H
|
First Impressions
Rating:
5.0
Nice place manager is great! Very friendly and accommodating.
PAUL A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
5.0
We had a good experience so I hope the next customers will as well!
ALFRED D
Rating:
5.0
The first trailer tires were worn and low on air. She gave me a trailer with new tire. Thank you made my trip safer. Recommend for trailers going out of state at all locations have them issued with newer tires
TIMOTHY H
Rating:
5.0
Customer did not leave a comment.
JEFFREY P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERNIE A
Rating:
3.0
Customer did not leave a comment.
Nathaniel G
|
Overall Experience
Rating:
5.0
A plus excellent!!!
jason w
|
First Impressions
Rating:
5.0
The General Manager Meg King was Excellent. Very Patient, Very Helpful. I was Blessed as this was My First Experience with Storage. I Would Recommend That U-HAUL STORAGE TO ANY ONE THAT I KNOW NEEDS A STORAGE. MAY GOD BLESS YOU AND KEEP YOU SAFE.
patricia b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL R
Rating:
5.0
Customer did not leave a comment.
Barbara K
|
Overall Experience
Rating:
5.0
Megan does a excellent job at the store, Katy too and the crew.
WILLIAM D
Rating:
5.0
very good team workers
Shane F
|
First Impressions
Rating:
5.0
Give the A-Pus Ladies a raise!!
JASON W
Rating:
5.0
Customer did not leave a comment.
ed a
Rating:
5.0
Customer did not leave a comment.
Mary b
|
First Impressions
Rating:
5.0
Excellent crew at Dix Av
WILLIAM D
Rating:
4.0
Customer did not leave a comment.
EDWARD F
Rating:
5.0
Customer did not leave a comment.
CLIFFORD W
Rating:
5.0
Customer did not leave a comment.
JAMES D
Rating:
5.0
All staff was professional and personable, outstanding experience
CHRISTOPHER P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WAYNE A
Rating:
5.0
Customer did not leave a comment.
CHRIS A
Rating:
5.0
This location was the best service I have ever gotten at U-Haul.
Thanks Paul
PAUL E
Rating:
5.0
Customer did not leave a comment.
CLINTON S
Rating:
4.0
I rated the equipment poorly because there was no windshield wiper fluid. It was a day with mixed precipitation and plenty of stuff flying onto the windshield, but I couldn't do a thing about it. It wasn't dangerous, but it was frustrating.
James S
Rating:
5.0
There was only 1 person working and she was handling it. She could probably use someone part time to help her at least clean the trucks so she can do the counter. She rocked it out though
CHRISTINA F
Rating:
5.0
Customer did not leave a comment.
Tayanna M
|
First Impressions
Rating:
5.0
Label gas type on vehicle, very simple to keep people from putting wrong fuel type in. Not a big issue at all but was surprised no label on vehicle at all on fuel type, called office to be sure. Had a very good experience renting vehicle, it was ready and warmed up when I picked it up. Quick check in and return, great job by employees! Good job U-HAUL!
GEORGE A
Rating:
4.0
Customer did not leave a comment.
WAYNE D
Rating:
5.0
Give the ladies a raise!!
JASON W
Rating:
4.0
Customer did not leave a comment.
STANLEY S
|
Overall Experience
Rating:
5.0
good staff and quick pickup and drop off
Andrew C
Rating:
5.0
Very friendly and helpful.
KELLY L
Rating:
5.0
The women at this location are awesome! Will definitely rent from here again.
ELLEN V
Rating:
5.0
Meg was pleasant and very knowledgeable. Strong too!!! :)
PETER B
Rating:
3.0
Attendant at pick up location told me my rental would be pro-rated if I returned it before the due date. Attendant at drop off location told me that was not a thing Uhaul does.
Pick up location also indicated the gas tank was full when it was actually at 3/4. When confronted with a picture she told me everything had to be done on my end via the website, which I did. Still, at drop off location I was initially going to be charged for 1/4 tank until arguing my case with picture evidence.
Both attendants were courteous enough but someone doesn't understand their job.
David E
Rating:
4.0
Customer did not leave a comment.
Dalton t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WAYNE D
Rating:
5.0
Customer did not leave a comment.
MARY T
Rating:
3.0
When I returned the truck, it took without exaggeration, 20 minutes for the employee to finalize the 'return' in the computer and provide me with a receipt. She was the only employee on-site and it seemed as if she had never performed this task before. It was extremely frustrating at the end of an already very long, cold day.
CHRISTINE L
Rating:
5.0
I’m completely satisfied. I received excellent service. The employee was pleasant and knowledgeable and I will use this store again.
MICHAEL G
Rating:
5.0
Customer did not leave a comment.
Alexandre P
Rating:
3.0
I liked when the car was in the port area heated up and ready to go the first time. I like when the manager came out to meet me the second time. If both approaches were fused then that would be good.
Craig R
Rating:
5.0
Give Meg a RAISE!!! Meg is the BEST!!!
JASON W
Rating:
5.0
Almost as though they were family, good service, friendly staff, good products. Glad UHaul still has pick-up truck rentals.
JONATHAN F
Rating:
5.0
Customer did not leave a comment.
Chelsea A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam C
Rating:
5.0
Customer did not leave a comment.
FRANCIS G
Rating:
3.0
I am not nichole and my card says that even. I would like my storage unit to be under my own name crystalean kilts i showed an id.. that makes me alittle uncomfortable. I only went to glens ralls and back and the tank was half full. I dont know why when we only went max 10 miles
crystalean k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK D
Rating:
5.0
Customer did not leave a comment.
Donna T
Rating:
1.0
This location for drop off was way out of our way. We stopped at a Uhaul location right off 87 but they told us to go further to drop off the trailer at another location. This location took us 45 minutes out of our way. Very inconvenient. We were not happy.
JOHN C
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN L
Rating:
5.0
Great time storing my stuff at U-Haul great security great times that are open and very helpful staff only thing I would maybe change is a little bigger cart but everything was awesome only reason I stopped storing there is I moved and have the room at my new house
brian t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICTOR T
Rating:
5.0
Customer did not leave a comment.
STANLEY S
Rating:
5.0
As always this is the best location to rent any of your moving equipment. Have never had any problems with them at all.
Stacey M
Rating:
4.0
Customer did not leave a comment.
Mark S
Rating:
5.0
Customer did not leave a comment.
carrie c
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DONALD B
Rating:
5.0
Customer did not leave a comment.
Lisa S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LESLIE L
Rating:
5.0
Customer did not leave a comment.
Dave A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASON W
Rating:
5.0
Britney H. was very courteous and helpful explaining the use of the trailer. Appreciated her kindness.
DAVID E
Rating:
5.0
Megan waived late fee, much appreciated. Very convenient for an inconvenient part of my life, ty AGAIN
The 1st months free MEANT FREE
Amy M
|
Overall Experience
Rating:
3.0
Rodents in here that ruin things. Not a fan.
Peyton B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joann W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMUEL A
Rating:
5.0
No "improvement" needed!! These folks were polite, professional and patient with my lack of knowledge of their system. They turned my visit in to a pleasant experience, and I will use them again, and recommend them to friends and family....THANK YOU U-HAUL!
GEORGE C
Rating:
5.0
Very professional and personable staff.
daniel m
Rating:
5.0
All went great without a hitch!
Frank D
Rating:
5.0
Meg was extremely helpful on multiple occasions- great customer service! Would highly recommend!
David O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRISTEN C
Rating:
5.0
Customer did not leave a comment.
BRIAN W
Rating:
4.0
The check in process was quick & easy. Storage unit access was clearly explained.
Annemarie S
|
First Impressions
Rating:
2.0
I was disappointed in the process of receiving the containers initially. I had originally reserved these 10/7 to be dropped off 11/22 and picked up 11/25. I received phone call 11/21 at 4pm that they would not be delivering them. I lived in an apartment I had to make arrangements prior with the landlord to have them on the property and my lease was up 11/30. They said they would be delivered 11/24 first thing in the morning, unfortunate as I had arranged help and took time off work that weekend. On 11/24 I received a call at 8:24am from a woman named Dominique. She said that the pods would be delivered between 8-4:30. I asked for a more specific time frame as I had only one day to pack the containers now, had to rearrange all my help, and I was told I would be the first delivery this day. She said she could not do this. My family member went to the local uhaul location to ask for help/compensation since I was supposed to receive them 2 days prior and they would not provide any delivery time frame. I stayed at the property awaiting the delivery. While my family member was there, that locations member was extremely kind and helpful. I then received a nasty phone call from Dominique claiming that my family was cursing out the store manager at that location and I was “more than welcome to cancel for a full refund.” I was on the phone with my family member at this time as well, there was no cursing. I asked Dominque to provide a timeframe once again, she continued to say “8-4:30”. It was about noon at this point so I told her that timeframe was irrelevant. Suddenly Dominque was able to give me a 30 minute timeframe, delivery drivers number, and tracking of the trucks route.
The delivery driver was phenomenal, pick up went well. Delivery to final destination went well.
A phone call was placed to speak to Dominique’s manager 11/25. We were told Alyssa would reach out within 72 hours. Never heard from them again.
Meghan K
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
5.0
Drop off was super easy, very friendly and personell providing directions to me destination and recommendation for food.
JOHN R
Rating:
5.0
Thank you for setting up everything for me. It was a pleasant experience at a reasonable cost.
JOSEPH W
Rating:
5.0
Good experience
Sandra W
Rating:
5.0
Customer did not leave a comment.
Rose B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES A
Rating:
4.0
Customer did not leave a comment.
CLIFFORD T
Rating:
5.0
Customer did not leave a comment.
MARK K
Rating:
5.0
Customer did not leave a comment.
tammy w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David S
Rating:
5.0
Staff was excellent, very efficient
KEITH J
Rating:
5.0
Customer did not leave a comment.
THOMAS E
Rating:
5.0
Customer did not leave a comment.
alisha c
|
Overall Experience
Rating:
5.0
Customer service was off the charts!
Kyle P
|
Overall Experience
Rating:
1.0
I put my stuff in on July 1st on July 16 th had to call cops and insurance company. Lost a lot of stuff insurance company would not honor insurance lost 45,000 or more of stuff. Will never rent storage their again and will recommend others boycott as wel
Reasa L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timmothy S
|
Overall Experience
Rating:
3.0
My husband found mice dropping in my unit and there was nothing elible in the unit I realize it was outdoor unit do you guys need to keep better pest control on those units
Kimberily F
|
Overall Experience
Rating:
5.0
Everyone there was excellent and the place was very accommodating
MANUEL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
teresa g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Austin M
|
Online Move In
Rating:
2.0
Was assigned a storage bay that was tagged and locked out by U-Haul. Showed up after office was closed to use the storage unit and was extremely disappointed to find it tagged and locked.
Benjamin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rhonda w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
teresa g
|
First Impressions
Rating:
5.0
Very nice
GEORGE S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marco S
|
Overall Experience
Rating:
5.0
The staff at Dux Avenue are incredibly helpful. They are compassionate and friendly.
They are indispensable a asset for certain.
Linda R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dave A
|
First Impressions
Rating:
5.0
I can’t rave about how friendly, thoughtful and understanding the staff, team and management are at this U-Haul location. This should be U-Haul’s prime case study for highest quality service. They went above and beyond on numerous occasions. Made me feel like my belongings in my storage unit were safe and secure. Needless to say, I highly recommend using this location.
Guy L
|
Overall Experience
Rating:
5.0
Great facility. I appreciate the helpful staff, cleanliness, push car availability and especially the creative reuse of the Kmart building.
Elizabeth A
|
First Impressions
Rating:
5.0
Very friendly and helpful staff! Well lit and clean storage areas. The only minor issue is the bathrooms are a bit dark and less than clean. However, I am there for the access of the storage facility, as well as the security provided by the facility! Therefore, all good!
don b
|
Overall Experience
Rating:
5.0
This was an easy process from beginning to end. Our belongings stayed safe and secure. Thank you
Tina C
|
Overall Experience
Rating:
5.0
I answered this questionnaire because of the consistent requests I have received on my phone. All answers to the questions are accurate and honest. Staff was very friendly and helpful. All interactions were fast and complete.
FREDERICK J
|
First Impressions
Rating:
5.0
Meg King was fantastic!
Katherine M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anna c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN W
|
Overall Experience
Rating:
1.0
Less than 2 weeks after renting one of my 2 units were broken into and stuff stolen.
Reasa L
|
Overall Experience
Rating:
5.0
Meg is fantastic.
Scott M
|
First Impressions
Rating:
5.0
All was great! Tia
TIA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leah R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane V
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff and the manager, Meg King.
bill p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sevanah D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
|
Online Move In
Rating:
5.0
My husband and I needed to make arrangements to empty the storage bin from long island to Queensbury, where we moved. Katy D was so friendly, professional and patient with us. She walked us through the process and showed us around the facility and where our unit is. It is a secure, clean facility and we're so happy. Thank you Katy
ronald a
|
First Impressions
Rating:
5.0
She was extremely helpful and demonstrative in showing me how to properly access my unit, in explaining how to arm and disarm the unit, and she even showed me directly to my unit.
Mlynn J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nancy d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juan c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peter A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Genevieve M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard S
|
First Impressions
Rating:
5.0
Thanks for all you do. Staff very helpful and took time to answer my questions. They have great communication skills, and knowledgeable about there job. Keep up the good work.
john j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melinda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dawn b
|
First Impressions
Rating:
1.0
The scowl on Katy face is enough to ruin anybody day she rude and not helpful at all I would not have her as a front clerk
Michelle F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
james C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela T
|
First Impressions
Rating:
5.0
Always assisted in a timely manner ,very knowledgeable and helpful.
racquel d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph C
|
Online Move In
Rating:
5.0
When the unit Was first opened the floor was very dirty I told Megan it was it ok , an she insisted on getting a broom an cleaning it. Front desk service was friendly & helpful & Megan went above & beyond on showing me how to swipe in, showing me to the unit an doing a little housekeeping. Thanks everyone!
Jessica R
|
First Impressions
Rating:
5.0
You're staff is top notch. The girl I talked with was very knowledgeable on sizing.. she had answer's to all my questions and the patients to explain thoroughly. Your customer service is the best. Hard to find these days
Thank you
john j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karin F
|
Overall Experience
Rating:
1.0
Staff always rude, Staff unhelpful and many times my unit was double locked when they received regular payments just because they did not remove the lock after 1 payment being late.
Moved out recently and I had paid a full month and did not receive the remainder of the month back prorated which is insane with what you pay for these units.
Would not recommend anyone use uhaul storage.
ariana c
|
Overall Experience
Rating:
5.0
Thay were help fall
michael y
|
Overall Experience
Rating:
4.0
My only drawback… getting in touch with the store location, was not easy. We would always get routed to the national number, and it was a pain… also, the app doesn’t work AT ALL! Other than that, Meg’s team were great!
Carrie J
|
Overall Experience
Rating:
5.0
Amazing customer service, the storage units are very clean and raised up no water damage on the ground or anything else o be worried about. Definitely will be going thru U-Haul again when needed and have already recommended to others
Collan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carrick P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rich m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sarah d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathaniel G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Margie D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBBIEM L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rebecca R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher M
|
First Impressions
Rating:
5.0
I should’ve gotten a little bit bigger storage unit but the unit was very easy to find and having the carts available to maneuver my stuff around was very helpful.
Tina C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charles W
|
First Impressions
Rating:
5.0
Great facility and excellent staff that made my drop off and getting into my storage unit very easy.
WAYDE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
laura d
|
First Impressions
Rating:
5.0
Clean location and great service.
Lanny M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
victor c
|
Overall Experience
Rating:
3.0
Only problem was that there was only one Employee working and after finishing the required paperwork and signing the contract and making payment, I had to wait more than 45 minutes to be shown to my 2 units since other customers arrived and needed help being processed. There should be more than one EE on site to take care of this issue.
ann l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael B
|
First Impressions
Rating:
5.0
Very friendly and helpful employees. Took the time to explain everything and make sure I understood the procedures and rules regarding the use of the facility.
don b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william m
|
Overall Experience
Rating:
5.0
The staff were friendly, helpful and fantastic! The customer service from the three guys that were working the evening shift was exceptional.
dawn b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregg F
|
Overall Experience
Rating:
5.0
I was impressed with every aspect at this facility. Thank you.
Mary M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charles h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Katherine G
|
Overall Experience
Rating:
4.0
Overall facility was well lit, but the sensor lights in the aisle with our unit were out, so it was a bit dark to see. The light did not work for the duration of our rental; the person who showed me the unit noticed when it was rented, but for the month we were there it was never fixed. the door was very hard to shut and lock. I have rented from you before with no issue. The employee had to try a few times himself to shut it. Inside the unit the wall had several very long screw points sticking into the unit, so you could not put boxes of clothing close to the walls or risk puncturing the boxes and damaging items. Also, it was very easy to bump into them and cut yourself. Building and unit were very clean and safe, but the other unit I had was much better.
holly d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NOLAN Y
|
Overall Experience
Rating:
1.0
We reserved a 25 ft truck for a 9 am pickup on 9/1. When we got there, there was no truck available. We were told to come back at noon, which we did, and there was only a 15 ft truck available. We had carefully laid out plans, had hired extra help, and ended up working and paying overtime on the Friday before a holiday weekend. Overall, other than the customer service rep being very nice, this was a terrible experience. We also had to rent another truck for Wednesday 9/6, which will cost us even more money.
Jeannie R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
william m
|
First Impressions
Rating:
5.0
Always friendly and helpful. The community area is also a great addition to the facility.
John K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurel N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFERANN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diane V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carolyn M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott M
|
First Impressions
Rating:
5.0
Very happy with storage and staff.
Rosemary B
|
First Impressions
Rating:
5.0
Your appt isn't working can't give you a mark
On any questions
Can write but can't mark in
STANLEY S
|
Overall Experience
Rating:
3.0
They were great, I didn't get a chance to use the storage unit.
TORROINA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christina g
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michelle h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
dawn r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kathy d
|
Overall Experience
Rating:
1.0
Not using it
Shane L
|
First Impressions
Rating:
5.0
Was easy to rent a unit and return it. Storage was very clean.
KATHY B
|
Overall Experience
Rating:
5.0
Employee was very helpful even showed me how to close storage unit and lock it
chris m
|
First Impressions
Rating:
3.0
Storage unit was not swept clean as you would expect. I also think the monthly rate is higher than local competition.
Michael W
|
First Impressions
Rating:
5.0
Fantastic, very convenient, clean, and easy to use.
Donna E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany M
|
First Impressions
Rating:
5.0
We had a great experience with the Queensbury, NY Uhaul storage facility. The staff was always polite and very helpful! I would definitely recommend the facility to anyone. When we was moving everything out the manager Megan King came by to ask if we needed anything and offer assistance. Checking out was a breeze. Thank you Dave F
Dave F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
vickie g
|
Overall Experience
Rating:
5.0
Units are by far the nicest sand the raised floors on the exterior units are excellent!
PAUL A
|
First Impressions
Rating:
1.0
I was diagnosed with cancer, I had to go live with my daughter.. my son is autistic and everything we owned you auctioned off.. I have nothing but cancer to carry with me. My son lost everything he cherishes and he is suicidal now.. I cannot believe what your company did to is!!!!
missy p
|
Overall Experience
Rating:
1.0
Over priced for 1. For 2, I closed out my account AND sent in pictures and I’m STILL getting a bill that states I owe a late fee as well! I’m furious! And will not be paying that thanks.
MAXWELL M
|
Overall Experience
Rating:
5.0
Great place to store your valuables !
Freddick J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica C
|
First Impressions
Rating:
5.0
The ladies in the office could not have been nicer. I never rented a storage unit before, and they explained everything. Very helpful. Looks like a nice facility.
Nancy P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jean P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tiffany m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ariana c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie H
|
Overall Experience
Rating:
5.0
Staff Helped me out with my storage problems
Great staff all around
I would give them a excellent rating
Thanks u haul staff
Mr Szymanski
STANLEY S
|
First Impressions
Rating:
5.0
The staff was beyond excellent, in today would
They saw to make me happy
All starts with customer service
Made moving easy
Thanks Mr S
STANLEY S
|
Overall Experience
Rating:
5.0
Very nice place to store your stuff in and very good security. The staff is very friendly and they will help you with any issues you may have. Would use and recommend this place and service to anyone. Thanks for everything.
Antthony W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bergan c
|
Overall Experience
Rating:
5.0
The staff was great very helpful!!!!
Richard F
|
First Impressions
Rating:
5.0
I appreciated the warm indoor storage unit for moving during the winter months. It was well lit, clean & I felt safe every time.
There are free rolling carts to use getting belongings from the car to the storage unit.
I was able to come early in the mornings before work to move a little bit each day.
Thank You.
Sheree P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thomas S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Margaret C
|
First Impressions
Rating:
5.0
The manager of the Dix st facility's in queensbury Ny. is excellent, which Makes the staff great. They are very customer service oriented. I had the best experience moving in and out. I would highly recommend this facility.
TORROINA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Habiba I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cecile F
|
Overall Experience
Rating:
5.0
Both people I interacted with were very respectful and helpful. Brittany who I spoke with on the phone. Then the manager (sorry I forgot his name 😁) was very helpful. Got me setup to move in to my storage unit and gave me a tour. FYI that place is HUGE.
Jesus T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
debra k
|
Overall Experience
Rating:
3.0
Problem with 24 hrs access wasn’t resolved
Cindy G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
charlene e
|
First Impressions
Rating:
5.0
Glendon Binette was very helpful and answered all my questions. He was very polite and seemed very knowledgeable. I will definitely recommend this location for storage to anyone I know looking. I was very satisfied with the service.
patti f
|
Overall Experience
Rating:
5.0
Fast service and clean facility and unit. Friendly, knowledgeable and helpful staff.
Thomas S
|
First Impressions
Rating:
5.0
Very easy. Place clean and well maintained.
John K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CAROL R
|
Overall Experience
Rating:
5.0
Glenn...Brittany...Laura and all the other Uhaul employees are FANTASTIC! I HAD 3.5 UNITS all packed and when i was ready to go they were always helpful to my every need....
FAITH G
|
Overall Experience
Rating:
5.0
I moved long distance and your facility helped me stage my move while my new home was still under construction
LORI S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linette g
|
Overall Experience
Rating:
4.0
Would like the current glitch in security access/swiping resolved. Other than that, satisfied and seemed professional.
Ronald L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan b
|
Overall Experience
Rating:
4.0
The owner and staff were always helpful courtious and compatent. However i was disppointed to find out they do not pro rate. And could not receive a refund for early
close out of 8 days...
Great place! Staff is very professional and helpful in every way. Would definitely use this place again should the need arise.
frank s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth J
|
First Impressions
Rating:
5.0
The service was great and courteous-which is getting rarer these days….so helpful and knowledgeable. Great asset to community. Highly recommend.
Vicki M
|
First Impressions
Rating:
5.0
Great staff
John M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GARTH M
|
Overall Experience
Rating:
5.0
Every one was very professional and friendly.
TORROINA W
|
First Impressions
Rating:
5.0
The staff were fantastic
CLINT C
|
First Impressions
Rating:
4.0
There was just a little bit of fluffy tree pollen in the unit. It could easily have been swept out with a broom. We used hands and feet to remove it. Both workers were very friendly and helpful.
Agnes K
|
First Impressions
Rating:
5.0
Bree at the first location was very friendly and helpful with helping with an issue. All went smoothly.
DANIELJ K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Guy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marjorie R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
James A
|
Overall Experience
Rating:
5.0
Staff was incredibly helpful-- especially Heather!
Susan B
|
Overall Experience
Rating:
5.0
Very easy, clean and the people behind the counter are amazing!!! Thank you for everything !!
pauline n
|
Overall Experience
Rating:
5.0
Place and staff is outstanding!
frank s
|
First Impressions
Rating:
5.0
State-of-the art temperature controlled facility. Staff were extremely helpful.
william m
|
Overall Experience
Rating:
5.0
Very friendly. Helped with great attitude also
Tonja S
|
First Impressions
Rating:
5.0
from start to finish everyone at the dix ave location where so helpful it was later in the afternoon and they went beyond words to help me through a terri le time in my life
mary s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen W
|
First Impressions
Rating:
5.0
Everything went smoothly and we were very happy
Fred V
|
First Impressions
Rating:
5.0
Heather and Cassandra we’re absolutely excellent. It was a very stressful four days doing a power move across state. It was so nice having friendly smiling faces on my final destination end of the journey. They helped me out also by upgrading me to a larger unit as the one I originally had would definitely not fit my stuff. They did it so quick because they knew I had paid help coming in 10 minutes. Then they even came back and checked on me to see how I was doing.
Jeff M
|
First Impressions
Rating:
5.0
The staff was professional, kind, informed, efficient, ready to help when I walked in the door.
They were a strong team of professionals .
I will highly recommend U-Haul, my person favorite; Dix Ave. Queensbury, NY Why go anywhere else!!
Bonnie M
|
First Impressions
Rating:
5.0
Manager Glen and his crew were always friendly and helpful, especially during a water damage issue.
Kathleen M
|
Overall Experience
Rating:
5.0
Glen was helpful and informative, he took his time with us and was flexible when I had to make changes to the reservation.
I was very impressed!
MEGHAN L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MaryAnn S
|
Overall Experience
Rating:
5.0
It was a great experience!!!
Very friendly, kind, helpful and professional!!!
MaryAnn S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leanne M
|
Overall Experience
Rating:
4.0
Most storage companies have a discounted promotion ( free for 3 months with a year contract). We should have received that.
charles a
|
First Impressions
Rating:
5.0
The old Kmart was converted to indoor storage. The drive up/indoor loading are is excellent. The units are clean and well lit. The staff was helpful in answering any questions I had. I am very pleased.
Bryan G
|
Online Move In
Rating:
5.0
The storage unit should have a light inside them .
Jennifer M
|
Overall Experience
Rating:
5.0
Indoor temp control storage unit is hard to find, this new location had a good amount of size choices and an indoor loading dock.
Donna E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicki L
|
First Impressions
Rating:
5.0
Glen’s crew were extremely helpful. They went above and beyond in helping us secure a large delicate museum piece. A 5 Star operation! Thank you so very much! Jim Amey, Owner, The Idora Park Experience, LLC (330) 774-4107
James A
|
Overall Experience
Rating:
4.0
Being new and building as you go, I'm sure it's difficult. I only had the choice of interior storage at the time I needed it. They even checked there other stores for me.
Jeffrey J
|
Overall Experience
Rating:
5.0
Good luck in your endeavor. You will be successful and be here for years to come. Your daughter is beyond adoreable and its a bit scary how smart kids are these days.
John B
|
First Impressions
Rating:
4.0
Computers were not set up. Made a reservation for a 10x15 but because it was inside could not use it as I arrived late afternoon after driving 3.5 hours from CT. Inside storage was only available until 4pm so we had to use a 10x10 located outside and it rained most of the time we were unloading. Glen was very helpful but only could do what he could do. Was not happy with this but everything else was okay.
William N
|
First Impressions
Rating:
5.0
Glen went above and beyond for us! 5 Star Dealer! *****
James A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wendy B
|
First Impressions
Rating:
5.0
This facility, when fully operational will be the storage solution of choice for discerning patrons.
Richard S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chris d
|
Overall Experience
Rating:
5.0
This is a beautiful, state-of-the-art facility. Because it is indoor, we felt comfortable storing art and electronics. The employees are extremely helpful and accommodating.
william m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathleen M
|
First Impressions
Rating:
5.0
Casondra at the Dix Ave Queensbury NY 12804
Location was greet
ANTHONY P
|
First Impressions
Rating:
5.0
Glen took great care of me. I'd highly recommend their services.
BENJAMIN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donnam M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leanne M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chris d
|
First Impressions
Rating:
4.0
Manager was amazing. Very helpful and accomodating. A+++
Chad L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donnam M
|
First Impressions
Rating:
4.0
Friendly staff. Convenient location. Easy access. Slightly more expensive than their competition however.
BENJAMIN W
|
First Impressions
Rating:
5.0
Very convenient in a short notice
John W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John A
|
First Impressions
Rating:
4.0
Incredibly helpful staff. They were able to take care of all of my issues. Excellent customer service!
