Customer Reviews for U-Haul Moving & Storage of Radcliff

362 reviews

501 W Lincoln Trail Blvd   Radcliff, KY 40160

(270) 351-2355

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(270) 351-2355

501 W Lincoln Trail Blvd
Radcliff, KY 40160

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
4.0

The location and units were excellent, no storage or security issues at all. The only issue I encountered was the online account/checkout procedure. I moved out before the end of the month but was charged an additional month. My online U-haul account did not have the storage units in the “my account” page so I assumed I was good to go. Then on the 3rd of the month I was charged for both units and a late fee. Currently U-haul is working on fixing the issue and it looks like I will be refunded the over charge. Overall the Radcliff, KY U-haul provides great storage and security.

Alexander R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanetta S. 
Rating:
5.0

Customer did not leave a comment.

JASMINE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Awesome experience.

KELVIN C. 
Rating:
5.0

Staff were very helpful. They were patient and provided clear explanations and directions on using the facility. Facility is clean and secure.

Amy W.  |  First Impressions 
Rating:
5.0

None that I can recommend, the staff was very helpful.

David W. 
Rating:
5.0

Excellent customer service

Vivian D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

The 20 foot truck I rented is in need of repair. Transmission doesn't shift until 4.5k rpms, the brakes are weak and the pedal goes almost to the floor before slowing, and will sometimes surge, and the AC/Heat system is unreliable. The vehicle wreaked of cigarette smoke

John F. 
Rating:
5.0

Customer did not leave a comment.

Claudia H. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Pick up was a breeze. The lady was helpful and answered any questions I had. Was running a bit behind so they extended my truck rental 2 hours for no additional charge. Upon returning the truck, the gentleman inside was working by himself so he couldn't do the inspection, but texted me a receipt as soon as he finished. 10/10 would highly recommend to anyone. On another note, they have a ton of reasonably priced moving items. I paid more on Amazon for tape/boxes and probably of a lesser quality.

George H. 
Rating:
5.0

Customer did not leave a comment.

Allison K. 
Rating:
5.0

Customer did not leave a comment.

Keng L. 
Rating:
1.0

The employees at this location were very rude, and hateful. Not to mention the truck was turned in early and turned in where it was supposed to be turned in at, but still got changed a over mileage fee. This after spending a fortune to begin with. I personally will never use this moving service again.

Jimmy H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Della L. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Alvin A. 
Rating:
4.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
5.0

Great service!

Alex L. 
Rating:
5.0

Customer did not leave a comment.

ROY A. 
Rating:
1.0

Old lady Sandra has a very nasty attitude we needed to rent one more day she told us bring it back right now after we got there she still charged me for a extra day this lady made my moving trip Horrible

TIFFANY M. 
Rating:
5.0

Customer did not leave a comment.

Brent T. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Everything is perfect.

Michel J. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

Customer did not leave a comment.

Melissa E. 
Rating:
5.0

Customer did not leave a comment.

Chance T. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

LYNNETTE L. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B.  |  First Impressions 
Rating:
5.0

Vehicle handled the task at hand, customer service is 5 🌟 my third time rental within a month.

Kevin W. 
Rating:
5.0

This is small, but clearer signage of where to return the vehicle in the parking lot would be helpful. Found the drop off point, but seemed a bit unclear at first. Again, it's small. Overall, great experience!

JOHN A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Bonnie M.  |  First Impressions 
Rating:
1.0

Get ride of mike

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Brandon Q. 
Rating:
5.0

Customer did not leave a comment.

josh b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin W. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
3.0

Have the necessary equipment such as a dolly there.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Mindy B. 
Rating:
5.0

Keep everything in place with the business, excellent customer service.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

The truck was dirty and sticky on the inside. The windshield looked like someone had sneezed all over it. The truck ran good and got the job done but I was not happy with sanitation and cleanliness.

Lacy L. 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

I was confused on when to bring the truck back I was told one time then emailed a different time

LEIGH H. 
Rating:
5.0

Customer did not leave a comment.

LEISHA M. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Salt the dang parking lot when there's an ice storm haha 😄

Dean H. 
Rating:
5.0

Thank you for all the assistance and will be back when I need to move items in the future.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

LYNN M. 
Rating:
5.0

Customer did not leave a comment.

Dominic M. 
Rating:
5.0

Nothing

Grant C. 
Rating:
5.0

Great staff always. Easy to get to in a secure

george m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  Online Move In 
Rating:
5.0

This location is the best U Haul experience of all that I have ever encountered. Great job!

KEITH F. 
Rating:
5.0

Excellent customer service, friendly and knowledgeable staff. Excellent equipment availability and condition. Definetly will go back for any future moving needs.

Raymond O. 
Rating:
5.0

Customer did not leave a comment.

Luz L. 
Rating:
5.0

Nothing

Grant C. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
2.0

I was given a truck that was in poor shape. You couldn't go over 45 miles per hour without the front wheels shaking. The brakes were soft and the seals on the door let cold air in. I was also told one price on the phone when I went back they said she misquoted.I am very disappointed

Paul D. 
Rating:
4.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

The price was very high for one day. I believe I should have been given the opportunity to turn in the Trailer in one day, and RECEIVE some of my money back or credit toward a new rental.

Racquel J. 
Rating:
5.0

The lady that assisted me was awesome. Helped hook up a trailer for in in the cold wet snow. Its was falling hard. None the less she was very professional and explained everything to me about the trailer and turn in procedures. I sure hope she is payed well as I would not want to loose her. Great job by all.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Katy M. 
Rating:
5.0

Customer did not leave a comment.

Koty C. 
Rating:
4.0

Customer did not leave a comment.

TONDALAYA A. 
Rating:
5.0

Customer did not leave a comment.

Lynnlea L. 
Rating:
4.0

I wish they would have told me how to secure the trailer to the vehicle.

FRANCES N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Very easy and fast!

Michael T. 
Rating:
5.0

Personnel at this location was fantastic

Barbara P. 
Rating:
4.0

Masks were not worn by all employees.

KATHLEEN B. 
Rating:
1.0

I being sent one hour away from my town to get a truck. The upgraded me but I didn't need a bigger truck. I could not drop off the truck local I had to take it back to the same location. No one walked around the truck with me to check off damage that was already done to the truck. This left me uncomfortable. I was charged for pads that were not used.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

steven R. 
Rating:
5.0

At this time, nothing. The service was absolutely conducted in a professional manner!

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Gordon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Belinda J. 
Rating:
5.0

Customer did not leave a comment.

marian A. 
Rating:
5.0

Overall great experience. Thank you.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie E. 
Rating:
4.0

Customer did not leave a comment.

LInda P. 
Rating:
4.0

Have COVID Masks Available inside the door for folks who either do not have one or forgot it as I did.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Great friendly lady. Very nice store ad facility. Overall a great experience. Thank you and god bless

Charles O. 
Rating:
5.0

The guy in charge was rude and incompetent. I ended up going somewhere else who probably input the information properly. I really didn't need to be talked to like a 5 year old it really upset me as a retired military Veteran who has transported many heavy loads all over the world OTR!

John V. 
Rating:
5.0

There was an issue with the equipment I rented and the staff , especially Mike, was exceptionally understanding, helpful and resolved the situation !! Will definitely use this location in the future. Overall great experience !!

Cory F. 
Rating:
4.0

Customer did not leave a comment.

ARCHIE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Archie H. 
Rating:
5.0

The trailer was ready for me when I arrived. It was clean and in great working order. The tech hooked up the trailer for me and inspected it completely. I felf completely safe pulling this trailer. Great job!

darryl M. 
Rating:
5.0

Customer did not leave a comment.

Andrew A.  |  Overall Experience 
Rating:
1.0

The manager wasn't wearing a mask, the vehicle needed an alignment as there was so much play in the steering wheel. Making it very difficult and dangerous to take out on the road and even driving at 55mph the vehicle was still difficult to handle.

Amber F. 
Rating:
5.0

The process was beyond easier than I thought it would be. I've been driving commercial box trucks 5-7 days a week for 1 year and 9 months and can tell you that it was the cleanest, smoothest and most reliable truck I've ever drove. I checked the vehicle information and the service was as if it just came out of the dealership. The worst part about the experience was knowing that this company would have saved me an extreme amount of time and money if I had known about them long ago.

Seth B. 
Rating:
5.0

Customer did not leave a comment.

Rita W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

I think that doing a great job thank you

James B. 
Rating:
4.0

Everything was in order. Smooth process

Charlie O. 
Rating:
5.0

The people are very nice, understanding, and willing to work with your situation

Rhonda M. 
Rating:
5.0

everything was great. Equipment worked well. Pickup and return was easy and smooth.

Kenneth B. 
Rating:
5.0

I am an employee but dealing with Mike is always Pleasant

Billy C. 
Rating:
5.0

Customer did not leave a comment.

Andrew A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh b.  |  First Impressions 
Rating:
5.0

Mike, the store manager was very friendly and helpful and went out of his way to assist with checking in my U-Haul truck and trailer. He also let me stay past closing time to unload my trailer when the facility was being renovated.

David E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie M.  |  First Impressions 
Rating:
4.0

Was a disadvantage with access hours and their closed dates, however, I understood that they were still establishing processes and security to get 24 hr access.

LATINA B.  |  Overall Experience 
Rating:
5.0

Wish hours were longer for access. If you work during the day you're very limited since can't go in after 6 and on Sunday I couldn't go in after 3

Dawn S.  |  First Impressions 
Rating:
5.0

Very friendly and professional; especially helpful when I had to make a change to original contract

Karen R S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top