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KEVIN MCustomer Reviews for U-Haul Moving & Storage of Radcliff
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were friendly and attentive. Renting was made easy. Return was also very easy to complete. Great location!!
MARK LThe staff went above and beyond to make my move smooth. GREAT JOB
STEPHEN BNothing.
JEFFREY BOverall the experience was amazing, great , friendly, professional customer service
ARMANDO GI use Uhaul frequently, and this is my favorite location. The people are always friendly and helpful. I highly recommend this location!
WESLEY CThank you!
KATIE BThe staff was very helpful and polite.
PRESTON Y | Overall ExperienceStefan P Was amazing. He was patient and very helpful.
KELA GWish it had a dolly in the back but I was able to get help with loading.
SHARECE CVery helpful. I needed an eletrical harness, no one eles seem to be able to help, but Mikevand his crew came through for me.
PATRICIA CVery friendly and c helpful staff. The rental process was quick and easy.
Veronica F | First ImpressionsFast, friendly service
Megan MWhen have to lie to make an extra dollar I then have to consider other companpaines and uhaul has done it one too many times and the unsafe vehicle being rented out is pathetic.
Robert W | Overall ExperienceExcellent customer service
KENNETH BVery simple and very friendly services very pleased
VERONICA PInside cab and inside windshield was dirty.
VALERIE MCustomer service was poor.
BRADLEY CFriendly and helpful staff
JOSEPH SThe customer service here is great. I have used them for a couple of things, and my experience has been exceptional each time.
Shawn PGreat Customer Service
WAYNE RGreat service family friendly
LOUIS JWell I'm still waiting on the remaining of my $$$ to hit my cash app..
BRIAN BNot 1 thing. Ease of pick up and Drop off! Store is Clean. Even the Bathroom was nice. I have enjoyed working with you all over the years!
TIMOTHY MI've had other locations make me not want to rent from UHaual again. But this place in Radcliff has m support.
Robert W | First ImpressionsGot return date wrong, I feel intentionally. Had an extra charge for 57 dollars. Called and asked for clarification, and was told I would be billed the next day for another 57 dollars. Neither person could explain the breakdown of the bill or charges so I Just returned the trailer. Will not come back here.
PAUL AI would use this place all the time
JAMES W | First ImpressionsThe entire staff was friendly from start to finish and they truly cared about you as a person and it wasn’t simply about the business.
Latoya C | Overall ExperiencePat is the man and deserves a raise.
Adam PThe customer service was outstanding and the equipment served its purpose. Thank you for your kindness. It made this move so much easier.
Kim JFast, convenient and very friendly. Easy pickup and drop off.
KELLY VOnly rented furniture pads at this location. At the time I picked them up, I was told I could return them to my local store in Muldraugh. But that seems to be an issue this morning when I returned them. Apparently, U-haul’s computer system doesn’t accommodate this. I’m hoping it gets resolved!
Frank RNeeded brake work done.it was clean
RICHARD RIt was great at first with being a great choice with a great rate then came the constant rate hikes. Over my time there I seen the rate go up $40 a month which is absolutely insane. When we got to pay more for a storage unit then we do for our cars and insurance then we need to re-evaluate if that unit is needed. We got to do better. If the rates go up then building up keep needs to be better. Just go and look at the flooring at the climate controlled area. It’s absolutely abismal. It’s like you are going acrosss the Rocky Mountains. Instead of mangers getting raises they need to be working on those floors. Obviously we are paying those managers and building manger to much. Do better U-Haul. Repair your building.
Chris G | Overall ExperienceMore of the exact thing.
DEWAYNE PGreat overall experience.!
ISRAEL REverybody who works there is so helpful and friendly. Can’t go wrong renting a U-Haul or storage space at this facility.
CAROL MThe 26 ft box truck has some serious issues with the front end. Bad wobble at 45 to 55 mph front end play is excessive.
Randall KThis location is always on top of their game.
FRANK FDid reservations online and pick how long I wanted to rent equipment. I said 12 hours but only used it for 6 hours. The associate working there said all rental are for 24 hours and I wouldn’t get a price reduction. If all rentals are 24 hours there shouldn’t be an option for less.
WADE WNothing. Mike and Stefan always take care to go the extra mile. Everyone I've met here so far has been personable, professional, and cordial. Thank you guys!
BRIAN SService lady was fast and efficient
JANICE FI was double charged for the truck even after I paid for the extra day. They still charged me again when I already paid it
ALEXANDER MGreat place to store your property, it is very clean and well maintained. I really enjoyed the security measures this installation had.
Carlos S | Overall ExperienceNothing. Everything went like clock work 9:45 am appointment and out at 9:55 am.
RICKEY YThe person who got me set up was amazing.
Thomas HStaff was professional, courteous and helpful.
RENA L | First ImpressionsGreat location and great service
Mike PMike Phillips was a great help to me during this rental. I appreciate his first class professionalism of making sure I knew and had everything I needed. Thank you. I will always use this location for my future rental needs.
CLETIS EIf you're going to charge people $5 for a gallon of gas when the vehicle is not returned full then whoever the customer is that has to take it and fill it deserves to be reimbursed at the same compensatory rate... I was given a $30 credit for 10 gallons of gas but they would have charged me over 50
DAVID BGreat Storage,Safe to and secure.
Elizabeth T | Overall ExperienceGood people good equipment
WESLEY JEverything went great
STEPHEN SNothing. Everything was great. The entire process was smooth and affordable.
JAQUI MEverything went well and the staff is great. Unfortunately, I was not told the that round locks were mandatory. I was told that they highly recommend them. One time I needed to get something from my storage and the front office had put a lock without telling me and the office was already closed. Unfortunately I have to spend extra money due to this situation. I was ok with the facile taking action on adding the lock, but a call, txt, or email would have been better than nothing. Other than that I am fine with the service provided.
ALEX R | Overall ExperienceAnger management for senior staff. Ensure equipment is ready, especially when customer checks the day prior. Moving is very stressful and having to wonder if the car hauler was available for several hours while I was loading the truck is unsatisfactory. I made a reservation 10 days in advance and personally checked on it the day before with a site visit. This location lost my trust and thankfully I will not have to ever use them again.
GLENN WCheck equipment more.
GARY HNothing - always excellent service.
DEBORAH SNothing, very Professional
ADAM PThe attendant was polite and helpful at hook up. Then upon return, a different attendant helped me who was her equal. Very nice pleasant experience. Thats why Ive kept my online account open 7 years. Thank you
DANNY RThe whole experience was great.
MICHAEL BI would recommend short term. I would have given a higher rating if the rental rates were not continuously increasing.
Patricia W | Overall ExperienceNot a thing, keep up the good job
JAMES DExcellent customer service and helpful
WILLIAM LKnowledgeable and service minded. Very much recommended.
Christiaan VGracias por todo bendiciones siempre
Lyliana R | Overall ExperienceRemote pickup if you're late, I spent over an hr with customer service and multiple phone calls to get it fixed. 2 hrs delayed in my move.
Michelle CI had the unit for a little over 2 years. I never had an issue w entry, cleanliness, etc. The day before we were going to be finished moving out I lost my keys to the unit in the parking lot. The man who answered the phone at first did not have them but he went the extra mile to go look for them and found them! I was so thankful. Definitely will use them again if needed.
AMY G | Overall ExperienceIt was very clean and the staff was very nice .
Michelle K | First ImpressionsGreat!
AMBER D | First ImpressionsThis uhaul location has one of the cleanest facilities I’ve seen! The manager and workers are always so helpful and are the nicest people! Great work and I would most def praise this company and location to my other mil friends!!
Juanita A | Online Move InThe Radcliff UHAUL facility is one of cleanest and safest locations I have been to. The staff were always helpful and ensured my needs were taken care of.
Ophelia-Heloise T | Overall ExperienceVery FRIENDLY
Jerry C | Overall ExperienceThe staff was a huge help and very friendly!
Lauren M | Overall ExperienceThis is my second time using this facility and the truck and I am well pleased. Very convenient and just an overall experience.
Marie P | Overall ExperienceAlways equip ,ready and convenient. Very Helpful people.
Elizabeth T | First ImpressionsVery well please with the service, thank You
Michael R | Overall ExperienceThis is one of the cleanest locations I have ever seen. Very organized and efficient.
Michael G | Overall ExperienceI wish i had 10 stars to rate Mr. Mike and his staff. Even then 10 stars would NOT BE enough!!! We just completed a FULL Military DITY Move and I was in & out of there facility SO MUCH that it felt like my 2nd home. Each time NO MATTER what question i had, EACH staff member was courteous, professional and very thorough! The facility was ALWAYS clean and well stocked with ALL our needs. Highly recommend Mr. Mike and his staff
DANSON M | Overall ExperienceOwner and staff both extremely pleasant to work with. Will always rent from them as needed.
Debbie M | Overall ExperienceThe process was well explained and very smooth! The facility is very safe and clean. I
Rebecca P | First ImpressionsGreat place, good prices, you get the first month free and there are numerous types of storage sizes to fit you needs I would recommend this place to anyone..
Patrick M | Overall ExperienceThe units out front towards the road a couple times people from the sidewalk walked up on me and one time it looked like someone tried to get in to the unit
tony s | Overall ExperienceMike Phillips has been great throughout this process.
Michael S | Overall ExperienceGreat staff. Always helpful.
Felix L | Overall ExperienceYour people think they got the right to yell at everybody I don't like that if I didn't need you I wouldn't have used you that's what I feel like
Vincent B | First ImpressionsWe were so very pleased with how well our storage items were kept safe, secure, and clean. There was no evidence of rodent or spiders in our climate controlled units! Highly recommend this business to future customers!
Joseph B | Overall ExperienceI found this place to be well maintained. The people working there were friendly and helpful. The place was nice and clean. I had a great experience there and would highly recommend it to anyone looking for a place for storage.
Anna S | Overall ExperienceMeaghan was awesome!!!!
Richard D | First ImpressionsThis was a good experience
Shawn S | First ImpressionsCustomer service representative came across as bothered and irritated as if I was inconveniencing her.
Andre R | Overall ExperienceI will certainly recommend services at the Radcliff location
Phyllis S | First ImpressionsAlways had wonderful customer service at the Radcliff location. Great communication. Clean facility. Would recommend to anyone needing storage in the area.
Naomi I | Overall ExperienceThe customer service is impeccable. It makes movin days much more easier.
Teresa W | Online Move InThe lady at the front desk was nothing short of amazing, friendly, kind, and a blessing. Her personality was very welcoming and I would go back anytime.
Latoya C | First ImpressionsFast service and easy instructions.
Jason S | First ImpressionsFabulous customer service.. I would recommend them for all your storage needs.. Thank you.. Have a good and blessed day..
Wanda G | First Impressions