Customer Reviews for U-Haul Moving & Storage of Radcliff

427 reviews

501 W Lincoln Trail Blvd   Radcliff, KY 40160

(270) 351-2355

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(270) 351-2355

501 W Lincoln Trail Blvd
Radcliff, KY 40160

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Lashana B.  |  Overall Experience 
Rating:
4.0

No one there. Store front was open.

Myra S. 
Rating:
5.0

People at this location are an asset to the company. They did their job and were friendly too. No issues here. I very much recommend this location!

Robert B. 
Rating:
5.0

Pick up took much longer than expected due to a glitch that wouldn't let the alternate contact be recognized so we had to wait about 30 minutes to get it fixed. Other than that, it was a great experience! The employees were very courteous and hard working!

Charles C. 
Rating:
5.0

Customer did not leave a comment.

ROY D. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Excellent service

Daron M. 
Rating:
4.0

Would like to have completed my auto-pay option but it was too busy with a line of people waiting so they told me to come back

linda d.  |  First Impressions 
Rating:
3.0

I was disappointed that all the items I requested on my reservation were not available when I picked up my trailer. It seems additional equipment (i.e. appliance dolly) is on a first come first serve basis. I was under the impression that it would be there since I reserved it.

RYAN G. 
Rating:
4.0

Customer did not leave a comment.

JASON C. 
Rating:
4.0

Security needs to be more restricted. Front door was opened, a cone was keeping it opened.

Hector S.  |  First Impressions 
Rating:
5.0

Huge location with plenty of equipment. Easy check in and plenty of room to maneuver so you can get in, check in, and get out.

David S. 
Rating:
3.0

Customer did not leave a comment.

Gladys B.  |  First Impressions 
Rating:
5.0

Super friendly and helpful.

Isabell S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Staff was very professional and courteous.

DONALD W. 
Rating:
3.0

Customer did not leave a comment.

Michael G.  |  Online Move In 
Rating:
5.0

I did receive my moving dolly but did not receive my furniture blankets for my reservation.

Jaleen C. 
Rating:
5.0

Customer did not leave a comment.

GARY O. 
Rating:
5.0

Customer did not leave a comment.

DAVIDHAROLD E. 
Rating:
5.0

Ladies were great from start to finish.

SHIRLEY W. 
Rating:
5.0

Nothing, the service and location were both convenient and excellent!

Damon B. 
Rating:
5.0

Very quick and professional

Thomas P. 
Rating:
5.0

Radcliff KY U-Haul is a very well designed and professional team. Great customer satisfaction and friendly services. Most definitely will be coming back to this office in the near future and most definitely HIGHLY RECOMMENDED people to visit this facility and location. Thank you guys for the rental.

Roger P. 
Rating:
5.0

Keep up the great work! Best Uhaul site I've ever used.

WILLIAM R. 
Rating:
1.0

It was horrible. I reserved a spot for one location and ended up getting a text the morning I was scheduled for pick up saying I had to go 50 miles out of my way to pick it up AND return it.

Jeremy V. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

a plus on the return side

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Joshua E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

cliff M. 
Rating:
3.0

When I originally reserved a UHaul truck, I was scheduled to pick it up at this location in Radcliff. I was then notified the day before my move that I had to pick up the vehicle in Elizabethtown KY which is a considerable distance from where I was supposed to pick it up. Upon my arrival at the Elizabethtown facility I was told that the vehicle was out of service due to mechanical issues. The staff located me another vehicle and went out of their way to transport me to a facility in Muldraugh KY. When I arrived at the Muldraugh facility, I was told that the truck that was there could not be rented because it was reserved for 'Friday'. That staff member then found a truck in Radcliff KY at the original facility that I was first scheduled to pick up the vehicle at. I was then transported again to the Radcliff facility where I finally was able to get the truck I needed and proceed with my move. This is by far the most disappointing experience I have ever had with UHaul and is going to weigh very heavily in future decisions to use your company or refer your company to any family or friends. I should not have had to go to 3 different facilities to get a truck that was reserved with plenty of notice.The loss of time because of this caused multiple set-backs with my schedule as well as the movers that I hired. I will note that the staff at the 'Fun For All Motorsports' facility were incredible and really went out of their way to help me. But beyond that, I am very disappointed.

SCOTT U. 
Rating:
5.0

First month free - no catch.

Daniel P.  |  Overall Experience 
Rating:
5.0

I underestimated the miles. A little more detail on this would be helpful so that I'm not charged extra for going over.

LARRY C. 
Rating:
5.0

Very accommodating

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
5.0

The trailer was not swept out but all in all it did it's job.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Alaina S. 
Rating:
4.0

Customer did not leave a comment.

LELAND Z. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA E. 
Rating:
5.0

The man I think was the assistant manager was very kind and real helpful .he was fast checking everything out so we could leave.

CURTIS S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY W. 
Rating:
2.0

Staff not familiar with equipmemt wasted time

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Amy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny R. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

Too much in returning your truck. Too many hoops ,. I just made sure the fuel tank was 3/4 full. I park the truck in the return area , I drop off the key in the red box,. I lock all doors ,. That's how I want to return the truck.

RONALD G. 
Rating:
4.0

The process was seamless and efficient.

Daniel P. 
Rating:
5.0

Mike was an amazing help. He went above and beyond to help us out after a long 12 hour drive!

ALEXIS H.  |  First Impressions 
Rating:
5.0

No improvement needed

Mark W. 
Rating:
5.0

Customer did not leave a comment.

GEORGIA M. 
Rating:
5.0

This location provided the type of service I wish other businesses could model themselves after! I had an issue with the uhaul website and couldnt complete my reservation, went inside and was on the road in less than 10 mins. Thank you, will be back for sure!

Yacer G. 
Rating:
5.0

Excellent customer service from this staff member! I was welcomed in and given 100 % satisfaction guaranteed service!

KARRISA W. 
Rating:
5.0

Customer did not leave a comment.

HEIDRUN B. 
Rating:
5.0

This is the NICEST U-Haul facility I have ever seen. Super easy process and friendly atmosphere.

Brianne R.  |  First Impressions 
Rating:
5.0

All is well

Jacob A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLOT N. 
Rating:
5.0

Great professional and friendly Staff. Sandra was especially accommodating and understanding. Top notch location and service. Thanks, Ken M.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
4.0

The location and units were excellent, no storage or security issues at all. The only issue I encountered was the online account/checkout procedure. I moved out before the end of the month but was charged an additional month. My online U-haul account did not have the storage units in the “my account” page so I assumed I was good to go. Then on the 3rd of the month I was charged for both units and a late fee. Currently U-haul is working on fixing the issue and it looks like I will be refunded the over charge. Overall the Radcliff, KY U-haul provides great storage and security.

Alexander R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanetta S. 
Rating:
5.0

Customer did not leave a comment.

JASMINE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Awesome experience.

KELVIN C. 
Rating:
5.0

Staff were very helpful. They were patient and provided clear explanations and directions on using the facility. Facility is clean and secure.

Amy W.  |  First Impressions 
Rating:
5.0

None that I can recommend, the staff was very helpful.

David W. 
Rating:
5.0

Excellent customer service

Vivian D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

The 20 foot truck I rented is in need of repair. Transmission doesn't shift until 4.5k rpms, the brakes are weak and the pedal goes almost to the floor before slowing, and will sometimes surge, and the AC/Heat system is unreliable. The vehicle wreaked of cigarette smoke

John F. 
Rating:
5.0

Customer did not leave a comment.

Claudia H. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Pick up was a breeze. The lady was helpful and answered any questions I had. Was running a bit behind so they extended my truck rental 2 hours for no additional charge. Upon returning the truck, the gentleman inside was working by himself so he couldn't do the inspection, but texted me a receipt as soon as he finished. 10/10 would highly recommend to anyone. On another note, they have a ton of reasonably priced moving items. I paid more on Amazon for tape/boxes and probably of a lesser quality.

George H. 
Rating:
5.0

Customer did not leave a comment.

Allison K. 
Rating:
5.0

Customer did not leave a comment.

Keng L. 
Rating:
1.0

The employees at this location were very rude, and hateful. Not to mention the truck was turned in early and turned in where it was supposed to be turned in at, but still got changed a over mileage fee. This after spending a fortune to begin with. I personally will never use this moving service again.

Jimmy H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Della L. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Alvin A. 
Rating:
4.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
5.0

Great service!

Alex L. 
Rating:
5.0

Customer did not leave a comment.

ROY A. 
Rating:
1.0

Old lady Sandra has a very nasty attitude we needed to rent one more day she told us bring it back right now after we got there she still charged me for a extra day this lady made my moving trip Horrible

TIFFANY M. 
Rating:
5.0

Customer did not leave a comment.

Brent T. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Everything is perfect.

Michel J. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

Customer did not leave a comment.

Melissa E. 
Rating:
5.0

Customer did not leave a comment.

Chance T. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

LYNNETTE L. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B.  |  First Impressions 
Rating:
5.0

Vehicle handled the task at hand, customer service is 5 🌟 my third time rental within a month.

Kevin W. 
Rating:
5.0

This is small, but clearer signage of where to return the vehicle in the parking lot would be helpful. Found the drop off point, but seemed a bit unclear at first. Again, it's small. Overall, great experience!

JOHN A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Bonnie M.  |  First Impressions 
Rating:
1.0

Get ride of mike

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Brandon Q. 
Rating:
5.0

Customer did not leave a comment.

josh b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin W. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
3.0

Have the necessary equipment such as a dolly there.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Mindy B. 
Rating:
5.0

Keep everything in place with the business, excellent customer service.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

The truck was dirty and sticky on the inside. The windshield looked like someone had sneezed all over it. The truck ran good and got the job done but I was not happy with sanitation and cleanliness.

Lacy L. 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

I was confused on when to bring the truck back I was told one time then emailed a different time

LEIGH H. 
Rating:
5.0

Customer did not leave a comment.

LEISHA M. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Great staff always. Easy to get to in a secure

george m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gordon M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARCHIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh b.  |  First Impressions 
Rating:
5.0

Mike, the store manager was very friendly and helpful and went out of his way to assist with checking in my U-Haul truck and trailer. He also let me stay past closing time to unload my trailer when the facility was being renovated.

David E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie M.  |  First Impressions 
Rating:
4.0

Was a disadvantage with access hours and their closed dates, however, I understood that they were still establishing processes and security to get 24 hr access.

LATINA B.  |  Overall Experience 
Rating:
5.0

Wish hours were longer for access. If you work during the day you're very limited since can't go in after 6 and on Sunday I couldn't go in after 3

Dawn S.  |  First Impressions 
Rating:
5.0

Very friendly and professional; especially helpful when I had to make a change to original contract

Karen R S.  |  First Impressions 
No reviews have been submitted for this location.

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