Customer Reviews for U-Haul Moving & Storage of Radcliff

570 reviews

501 W Lincoln Trail Blvd   Radcliff, KY 40160

(270) 351-2355

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(270) 351-2355

501 W Lincoln Trail Blvd
Radcliff, KY 40160

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Agent in store was very good.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Kristina R. 
Rating:
4.0

Customer did not leave a comment.

Rose A. 
Rating:
5.0

Customer did not leave a comment.

JESSICA K.  |  First Impressions 
Rating:
5.0

The service here was excellent I can't remember the employers name but he went over the tops for me and my girlfriend seen us struggling to move heavy objects an came over to help us it's hard to find people to work as hard as the people at this location

James H. 
Rating:
5.0

Customer did not leave a comment.

Keon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVORON T.  |  Overall Experience 
Rating:
5.0

He was very nice and helpful.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Sue G. 
Rating:
5.0

Great place to store your items. It’s a huge building with lots of room and outside storage has enough room for large trucks to move in and out. Great place and friendly service.

DAVID R.  |  Overall Experience 
Rating:
5.0

They was very good. And friendly.

DOROTHY N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
1.0

Your associates are rude, disrespectful and lack knowlege.

HELEN W. 
Rating:
5.0

I think you need no improvements everything was great.

James C. 
Rating:
4.0

Reevaluate the late fee of an additional day when the truck is late.

amanda P. 
Rating:
4.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Nairoby O. 
Rating:
4.0

Customer did not leave a comment.

Maurice H.  |  First Impressions 
Rating:
5.0

The customer service was phenomenal. I recommend going in and speaking to a live person. The app/online reservation option is more trouble than it's worth.

Teresa W. 
Rating:
5.0

I was going through a hard time my wife had passed and my mortgage was being or had been forclosed. So u haul was a blessing at this time in my life .Of course they in the business to make money but the manager at Radcliff u haul an storage kept me up to date on my storage unit's he listen to what I would say an showed a good heart when things were going south .So thank you Mike u haul could use more people like you You care and not finding that in many people any more.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff p.  |  Overall Experience 
Rating:
5.0

I had a guaranteed rental and when I went to pick it it it was not there. They had rented it out to another person for a few hours and said it was supposed to be back 2 hours prior to my pickup time. When I finally got to pick it up, the next day, the owner said he was sorry and he hates when people lie to him and don't return things when they say. I asked why was it rented just hours prior to me and he said he can't control “assh@@es and hates lies “. Still never answered my question about my guarantee of a rental that I set up on 31 Aug.. That's bad management is you ask me. Someone walks in and they just rent it out right before me??

RICHARD S. 
Rating:
5.0

People at this location was super helpful and friendly!

Billy S. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
4.0

Customer did not leave a comment.

Janice G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seyanna A.  |  Online Move In 
Rating:
5.0

Great people

Adam P. 
Rating:
1.0

My debit card was charged 3 times for 3 different amounts. I only had the truck for 6 hours. They charged my bank account the amount of the initial estimate of $110.46 and they charged me again for the amount I actually owed $146.12 then I was charged a third charge of $331.00 because my husband dropped the truck off at the uhaul location 5 miles down the road from were we picked the truck up. Every time I call the hold times are ridiculous... 45 min, 25 min. Who's got that kind of time??? I tried starting a live chat on the uhaul.com website and was told to " hold tight for a few moments while I locate your rental contract" after SIX HOURS of no response in the chat episode, I just ended the chat. I had to go to my bank and file two different "unauthorized transactions" and do alot of paperwork to get my money back. Just ridiculous....they did not care that I needed to buy groceries and put gas in my car with the money they pretty much stole from my account. Horrible experience

Susan H. 
Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
4.0

Needs places to put trash and maybe a recycle box drop off

Christopher R.  |  Overall Experience 
Rating:
5.0

Jonathan was amazing; this location (Radcliff) has the best customer service of any Uhaul location I've visited. I can't say enough wonderful things about the man who helped me; thank you Jonathan!!!

HEATHER W. 
Rating:
3.0

Make sure when you order a dolly , there's one in the truck

Larry O. 
Rating:
5.0

Service personnel very knowledgeable and courteous. Very helpful.

Wilfredo T.  |  Online Move In 
Rating:
5.0

Customer service was amazing - very friendly and helpful. The website was great to maneuver.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
5.0

Everything went very smooth.

WILLIE N. 
Rating:
5.0

Great customer service

LENNY K. 
Rating:
5.0

The customer service was very nice and accommodating to what I needed. Maybe do some special promotions for repeat customers.

NICOLA M. 
Rating:
5.0

Customer did not leave a comment.

Victoria R.  |  Online Move In 
Rating:
5.0

The employees were very friendly and professional and helpful through the whole process. Great service

CHAD B. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Jason I. 
Rating:
5.0

Customer did not leave a comment.

Damon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawerence C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rommel Z. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

I really thought the people was very nice and respectful and friendly it does make a big difference Keep the good work up you guys

Doris C. 
Rating:
5.0

Customer did not leave a comment.

Joshalynn F.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff!

BENJAMIN K. 
Rating:
5.0

Very helpful

GARRETT F. 
Rating:
5.0

Customer did not leave a comment.

Ramey M.  |  Overall Experience 
Rating:
5.0

Very professional and helpful using the Alarm system. I will recommend all Friends and family to uses U- Haul Storage units.

william j.  |  First Impressions 
Rating:
5.0

Amazing experience

Curtis B. 
Rating:
5.0

Great professional staff

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

Customer did not leave a comment.

Harold F. 
Rating:
5.0

Customer did not leave a comment.

Dion R.  |  First Impressions 
Rating:
5.0

Excellent and fast checkout staff already outside once you pull in the parking lot to check out.

Charito H. 
Rating:
5.0

All the people and equipment was great.

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

Evelyn L. 
Rating:
4.0

Customer did not leave a comment.

Adam D. 
Rating:
4.0

Customer did not leave a comment.

Royal G.  |  Overall Experience 
Rating:
5.0

Our experience was excellent and cannot think of anything that we would improve. Employees excellent. Truck almost new and in excellent condition. We would certainly recommend this U-Haul location to our friends and family. Thanks!

BONNIE S. 
Rating:
5.0

Nothing everything was clean professional and went extremely smooth

Steven C. 
Rating:
5.0

It was very Convenient for me. Safe and Secure, I would recommend UHAUL Storage to my friends and families.

ELIZABETH T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Kaitlin S. 
Rating:
5.0

The staff member that took care of me at the facility was very nice and friendly. She was all the way around the best person there. Thank you so much for being in our town

glen h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony D. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Thank you for everything, great staff.

ROBERT K. 
Rating:
5.0

Jonathan was a tremendous help, his customer service went above and beyond.

Discipling M. 
Rating:
5.0

I had a great experience with this store. All of the staff members are helpful and friendly. I have no reason not to give a five star for their hospitality. As a veteran, I truly appreciate their offer for all military service members. I will definitely choose U-haul again.

xin g.  |  Overall Experience 
Rating:
5.0

Improve cash options for rentals

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Nothing, I have rented many i-haul in my time. This one is by far tu he absolute best. The staff were respect, polite and had a smile on their face. Made me feel important. Hats off to you and your team.

KRISTI V. 
Rating:
5.0

The Lincoln Trail location met and exceeded my expectations. I was a bit disappointed with the other location.

Wilma P. 
Rating:
5.0

Although the attendant was friendly and did make an effort to help, I do not blame her, but the website needs to be fixed!!!!! This location was very helpful.

Robin A. 
Rating:
5.0

The staff was great and very easy to work with.

John E. 
Rating:
5.0

I appreciate the texts and phone calls.

JOSHUA M.  |  First Impressions 
Rating:
5.0

Excellent

kelly G. 
Rating:
5.0

Customer did not leave a comment.

Elvia H.  |  Overall Experience 
Rating:
5.0

Very Clean friendly service has restrooms in facility they were very clean very secure facility each unit has its own security alarm 100% pleased and would recommend it to anyone

WILLIAM G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshalynn F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

kyle P. 
Rating:
5.0

Customer did not leave a comment.

KEI'UNDRA B.  |  First Impressions 
Rating:
5.0

The pickup and turnin team where extremely helpful and they understood what struggles the military is going through with the labor shortage and lack of movers. Thanks a lot!

Bryce P. 
Rating:
5.0

The Radcliff, KY facility is amazing.

Amanda K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Damon B. 
Rating:
5.0

Prompt service for walk-in. Thanks

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARION B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

robert L. 
Rating:
3.0

Very expensive. $70 per month for a 5x5 space is a bit ridiculous. We were pcs-ing with the military and had to have somewhere quick or we never would have paid that amount. Had set up autopay with the clerk, but apparently it wasn’t done correctly and I was charged a late fee multiple times. I had to go up there twice to finally have it done properly. The lady that called was not very pleasant. Some employees were very friendly some were not. The facility was clean and well maintained. I would not rent here again overall.

Oney C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H.  |  First Impressions 
Rating:
5.0

Every one was nice and helpful

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Javier A. 
Rating:
5.0

Nothing everything is great very nice staff

Gloria W. 
Rating:
1.0

The 501 W Lincoln Trail Blvd. location has always been good. I am upset with the scheduling department with UHAUL! We scheduled our truck and car trailer weeks before pickup date. I received a phone call from U-haul scheduling department late the afternoon before pickup date. We had to drive 45 mins. north to pickup truck and 30 mins south of where we lived to pickup car trailer. The Lincoln location is a very clean facility and customer service has always been good there. We rented a climate storage unit from that location and bought all our packing goods from there. My complaint is with U-haul scheduling department.

Sarah P. 
Rating:
4.0

My reservation was made with the Elizabethtown location but I had to drive 13 more miles to get the rental. Yes, I received an upgrade but it was too big for the location we were moving too. Also, I had to pay for the extra miles to pick up/return the truck up and an extra 30 minutes each way to my drive time. If I had known that I would be charged for the extra miles, not the size of the vehicle I requested, and the added drive time to my day, I would've went with another rental company in town that DID have the size of the truck I requested and didn't add to my already exhausting day.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Barbara P.  |  Overall Experience 
Rating:
5.0

Everything was fine

CARA J. 
Rating:
5.0

You all were amazing and yes I would recommend anyone who's moving to whatever to use U-Haul thank you so much for being there for me and for all my help we all appreciate it. Have a blessed day

Sharon O. 
Rating:
5.0

Excellent at pickup and dropping off. Friendly staff great service.

VONDAL H. 
Rating:
5.0

You guys were great!

Marion C. 
Rating:
5.0

I know in this fast-paced world Zach doing business over the telephone is almost obsolete. However several times it was impossible to make a payment over the phone because they didn't answer. And I forget the lady who was rude to me when Mike was on vacation but she didn't answer the phone that whole week. Still an excellent experience. I would still refer anyone. I would definitely use you guys again if needed. Mike and his staff are good people.

Julie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DWAIN P. 
Rating:
4.0

The facility needs no improvement that I can see.

BRUCE R. 
Rating:
4.0

Flat tire. Took 2:45 to be contacted back by Uhaul. 1:30 for service truck to arrive. :30 to replace tire. Stranded on side of interstate for 4:45. Roadside assistance program is horrible.

Myra S. 
Rating:
5.0

I reserved furniture pads online but when I went to pick up my equipment they had no pads. Online reservation needs to link to the store or notify them I reserved furniture pads!

Troy M. 
Rating:
5.0

Customer did not leave a comment.

DWAIN P. 
Rating:
4.0

Customer did not leave a comment.

Kristine S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jesse F. 
Rating:
4.0

Customer did not leave a comment.

Timothy R.  |  First Impressions 
Rating:
5.0

Staff is excellent, very friendly and helpful. Best place!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Randall N. 
Rating:
1.0

Unprofessional Owner Garbage company and theives

michael B. 
Rating:
5.0

Customer did not leave a comment.

christina H. 
Rating:
5.0

Very easy, quick, and friendly drop off!

WILLIAM PATRICK G. 
Rating:
5.0

Very helpful

Kaleisha D.  |  First Impressions 
Rating:
5.0

I was very upset they changed my location for pick up the day before I was supposed to pick it up. This led to us driving 42 miles extra that was not necessary.

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

SARA D. 
Rating:
5.0

Customer did not leave a comment.

Todd Y. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Lashana B.  |  Overall Experience 
Rating:
4.0

No one there. Store front was open.

Myra S. 
Rating:
4.0

Would like to have completed my auto-pay option but it was too busy with a line of people waiting so they told me to come back

linda d.  |  First Impressions 
Rating:
4.0

Security needs to be more restricted. Front door was opened, a cone was keeping it opened.

Hector S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gladys B.  |  First Impressions 
Rating:
5.0

Super friendly and helpful.

Isabell S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua E.  |  Online Move In 
Rating:
5.0

First month free - no catch.

Daniel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy L.  |  First Impressions 
Rating:
5.0

Mike was an amazing help. He went above and beyond to help us out after a long 12 hour drive!

ALEXIS H.  |  First Impressions 
Rating:
5.0

This is the NICEST U-Haul facility I have ever seen. Super easy process and friendly atmosphere.

Brianne R.  |  First Impressions 
Rating:
5.0

All is well

Jacob A.  |  First Impressions 
Rating:
4.0

The location and units were excellent, no storage or security issues at all. The only issue I encountered was the online account/checkout procedure. I moved out before the end of the month but was charged an additional month. My online U-haul account did not have the storage units in the “my account” page so I assumed I was good to go. Then on the 3rd of the month I was charged for both units and a late fee. Currently U-haul is working on fixing the issue and it looks like I will be refunded the over charge. Overall the Radcliff, KY U-haul provides great storage and security.

Alexander R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE T.  |  First Impressions 
Rating:
5.0

Staff were very helpful. They were patient and provided clear explanations and directions on using the facility. Facility is clean and secure.

Amy W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

Great staff always. Easy to get to in a secure

george m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gordon M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARCHIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh b.  |  First Impressions 
Rating:
5.0

Mike, the store manager was very friendly and helpful and went out of his way to assist with checking in my U-Haul truck and trailer. He also let me stay past closing time to unload my trailer when the facility was being renovated.

David E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie M.  |  First Impressions 
Rating:
4.0

Was a disadvantage with access hours and their closed dates, however, I understood that they were still establishing processes and security to get 24 hr access.

LATINA B.  |  Overall Experience 
Rating:
5.0

Wish hours were longer for access. If you work during the day you're very limited since can't go in after 6 and on Sunday I couldn't go in after 3

Dawn S.  |  First Impressions 
Rating:
5.0

Very friendly and professional; especially helpful when I had to make a change to original contract

Karen R S.  |  First Impressions 
No reviews have been submitted for this location.

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