Customer Reviews for U-Haul Moving & Storage of Radcliff

653 reviews

501 W Lincoln Trail Blvd   Radcliff, KY 40160

(270) 351-2355

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(270) 351-2355

501 W Lincoln Trail Blvd
Radcliff, KY 40160

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I had no problems driving 3000 miles and The service was great i’ve always had good service with U-Haul

betty j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Customer did not leave a comment.

CASEY P. 
Rating:
5.0

Mike the manager is doing a great job!!!!

Carlos H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KRISTY S. 
Rating:
4.0

Ensure windsheilds are clean before each rental. Enforce no smoking policy. Recent 2 rentals of same truck, 3 tires were all season tread and one was mud/smow which made alot of noise and pulled to that particular side.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
3.0

When I showed up to pick up a motor cycle trailer and it was messed up pretty good, Took pictures of the damage. The trailer had been jack knifed damaging the running board and fender on the right side of the trailer and bending in the whole right wall. The last car hauling trailer I rented from Uhaul, after getting well on the road I realized the hydraulic brakes on it did not work.. Not a safe situation I found myself in.

JULIE N. 
Rating:
1.0

Better customer service. When i went to get the uhaul the truck the gave me was boxed in so i couldn't pull out. Had to get someone inside to move a vehicle. Then when i returned the truck and got home i checked the online reciept and they charged me for 127 miles. I only drove 27 miles so i called they refunded me the money but the guy kinda argued about how many miles i drove. As a former employee of a uhaul draler i was shocked by the lack of professionalism here.

CHRISTY K. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

neive T. 
Rating:
5.0

It was the best storage experience I have ever had. I will not ever store with anyone but U-Haul ever again. 👌❤️👍

Christina D.  |  Overall Experience 
Rating:
5.0

None

MIKEL J. 
Rating:
5.0

Customer did not leave a comment.

Claudia Z. 
Rating:
5.0

Customer did not leave a comment.

Sherryl B. 
Rating:
5.0

They had what I needed and it was clean and the people were very nice.

JOHN S. 
Rating:
5.0

Very professional and courteous covered all the details with the rental vehicle was clean topped off with gas I was giving advice on traveling and they help me make the right choice for my fuel mileage. I would recommend to family and friends thank you very much

DEWEY Y. 
Rating:
5.0

Very friendly people and in and out quick. Would rent from this location again.

SHANNON F. 
Rating:
4.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

The manager and his team were phenomenal.

alan k.  |  Overall Experience 
Rating:
5.0

The best facility like this that I have ever seen. Very helpful staff.

MARK B.  |  Overall Experience 
Rating:
5.0

Cannot really think of any improvement as everything was handled well by knowledgeable people. A good experience.

EDWARD O. 
Rating:
5.0

The employees were very helpful and friendly. Making my experience comfortable answering all my questions.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
1.0

When I went to move out of my storage, I found roaches climbing on my stuff.

ANGELA D.  |  Overall Experience 
Rating:
5.0

It should be 24 hrs access

CRYSTAL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEMITRIOUS A.  |  First Impressions 
Rating:
5.0

All employees were very friendly and helpful. I have been very impressed with the cleanliness of the location on Lincoln Trail in Radcliff, KY.

CLINTON O. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
Rating:
5.0

Great location with very easy access to the storage area.

David S.  |  Online Move In 
Rating:
5.0

Lower your prices.

TYLER B. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

100% Above and beyond the call of duty. Keep up the good work Mike. Thank you so very much

Alexandre C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Annie B. 
Rating:
3.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Mike has always been helpful and quick to find solutions for anything that comes up. Thank you for getting me into a unit quickly and efficiently.

Michael B.  |  First Impressions 
Rating:
5.0

This is the example of how a business like this should be run. Professional, helpful, knowledgeable. Mike (the manager) is the best. Never misses a beat. Fantastic.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL G. 
Rating:
4.0

Customer did not leave a comment.

Dianna A. 
Rating:
5.0

Customer did not leave a comment.

DRED S. 
Rating:
5.0

Customer did not leave a comment.

KIANNA S. 
Rating:
4.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Andre R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

donald C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
4.0

Customer did not leave a comment.

Kristine S. 
Rating:
5.0

I always have a wonderful experience at U Haul. Their customer service is awesome.

LUZ L. 
Rating:
4.0

check air pressure in tires

ANDREAS A. 
Rating:
5.0

Customer did not leave a comment.

CHESTER L. 
Rating:
5.0

Great job/looks great Installment is professional Friendly staff

richard M. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

I was extremely happy with everything.

SHERRY T. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

I found out new information also. I love this place. I'll always do my business here. Great deals

DOMINIQUE W. 
Rating:
5.0

Very well represented

Michael T.  |  First Impressions 
Rating:
5.0

Awesome staff very attentive!

NIKKI K.  |  First Impressions 
Rating:
1.0

I fell & hurt my knees & elbows, water puddles everywhere, not one Employee cared or reached out afterwards, Manager was very Rude to me, I Rented a truck & Storage & had future Reservations, but I cancelled!!

Melanie H.  |  Online Move In 
Rating:
5.0

Have delivery available

nancy H. 
Rating:
4.0

Need to get parking lot remarked as far as getting in and out. The other thing I told you I needed a truck for 12 ft. lumber you told me a 15 ft truck would be big enough but it was hardly big enough by angling the wood in was the only way I could get it to work would fit recommend you take a couple of the truck frames you have on hand and make them flat beds you can rent.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

DELLA J. 
Rating:
5.0

Mike is what the meaning of what good customer service is!

Michelle B.  |  First Impressions 
Rating:
5.0

Mike and James were great. They made sure that I had everything that I needed. They were also very thorough and made sure that I understood the rental process.

MONIQUE D. 
Rating:
5.0

One negative. Before returning the truck, I added over 8 gallons of gas since I received it at 5/8 tank and it was a hair over 1/2 tank when I got to the pump. I was about two blocks from UHaul. I checked the fuel level after filling and it was good. My bill reflected 9/16 tank instead of 5/8 tank and was charged for an additional 4 gallons at $19 on my bill. I was on hold for quite a while and never did get hold of anyone to question this. I have my fuel receipt and I wanted to get a photo of the fuel gauge before it was leased again. Makes me wonder if this is consistently happening to other customers.

MILES M. 
Rating:
5.0

Nothing, everything went very smooth.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M.  |  Overall Experience 
Rating:
5.0

I am so excited for many reasons. My car has been packed with m ty belongings for almost 3 months. I needed a place that was cost effective and close to my home to place these things. I went in, didn't have to pay up front, got the first month FREE, got to pull into a temperature controlled bay and utilize a dollie and easily load my stuff from car to a temperature controlled storage unit. Easy, breezy, beautiful! The staff member made the whole experience just as smooth as the process of emptying my vehicle! I could not asked for anything more! THANK YOU UHAUL!

Christina D.  |  First Impressions 
Rating:
5.0

Very friendly, quick to assist, and close to my home.

Adam D. 
Rating:
5.0

Great service! Great vehicles to move our house items.

Shannon F. 
Rating:
5.0

Customer did not leave a comment.

SHEWONA L. 
Rating:
5.0

Customer did not leave a comment.

Porshia C. 
Rating:
5.0

I would like to recommend next to get the equipment near the main door of your office so that it will be easier for the customers to pick up the equipments.Thank you .

IBRAHIMA D. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

The team at the Radcliffe KY location were amazing! Mike and his team do a great job at taking care of the customer. Super helpful!

Kristin S. 
Rating:
5.0

Always an excellent experience with great customer service!

Discipling M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Rollie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles F N. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Agent in store was very good.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Kristina R. 
Rating:
4.0

Customer did not leave a comment.

Rose A. 
Rating:
5.0

Customer did not leave a comment.

JESSICA K.  |  First Impressions 
Rating:
5.0

The service here was excellent I can't remember the employers name but he went over the tops for me and my girlfriend seen us struggling to move heavy objects an came over to help us it's hard to find people to work as hard as the people at this location

James H. 
Rating:
5.0

Customer did not leave a comment.

Keon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVORON T.  |  Overall Experience 
Rating:
5.0

He was very nice and helpful.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Sue G. 
Rating:
5.0

Great place to store your items. It’s a huge building with lots of room and outside storage has enough room for large trucks to move in and out. Great place and friendly service.

DAVID R.  |  Overall Experience 
Rating:
5.0

They was very good. And friendly.

DOROTHY N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
1.0

Your associates are rude, disrespectful and lack knowlege.

HELEN W. 
Rating:
5.0

I think you need no improvements everything was great.

James C. 
Rating:
4.0

Reevaluate the late fee of an additional day when the truck is late.

amanda P. 
Rating:
4.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Nairoby O. 
Rating:
4.0

Customer did not leave a comment.

Maurice H.  |  First Impressions 
Rating:
5.0

The customer service was phenomenal. I recommend going in and speaking to a live person. The app/online reservation option is more trouble than it's worth.

Teresa W. 
Rating:
5.0

I was going through a hard time my wife had passed and my mortgage was being or had been forclosed. So u haul was a blessing at this time in my life .Of course they in the business to make money but the manager at Radcliff u haul an storage kept me up to date on my storage unit's he listen to what I would say an showed a good heart when things were going south .So thank you Mike u haul could use more people like you You care and not finding that in many people any more.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff p.  |  Overall Experience 
Rating:
5.0

I had a guaranteed rental and when I went to pick it it it was not there. They had rented it out to another person for a few hours and said it was supposed to be back 2 hours prior to my pickup time. When I finally got to pick it up, the next day, the owner said he was sorry and he hates when people lie to him and don't return things when they say. I asked why was it rented just hours prior to me and he said he can't control “assh@@es and hates lies “. Still never answered my question about my guarantee of a rental that I set up on 31 Aug.. That's bad management is you ask me. Someone walks in and they just rent it out right before me??

RICHARD S. 
Rating:
5.0

People at this location was super helpful and friendly!

Billy S. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
4.0

Customer did not leave a comment.

Janice G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seyanna A.  |  Online Move In 
Rating:
5.0

Great people

Adam P. 
Rating:
1.0

My debit card was charged 3 times for 3 different amounts. I only had the truck for 6 hours. They charged my bank account the amount of the initial estimate of $110.46 and they charged me again for the amount I actually owed $146.12 then I was charged a third charge of $331.00 because my husband dropped the truck off at the uhaul location 5 miles down the road from were we picked the truck up. Every time I call the hold times are ridiculous... 45 min, 25 min. Who's got that kind of time??? I tried starting a live chat on the uhaul.com website and was told to " hold tight for a few moments while I locate your rental contract" after SIX HOURS of no response in the chat episode, I just ended the chat. I had to go to my bank and file two different "unauthorized transactions" and do alot of paperwork to get my money back. Just ridiculous....they did not care that I needed to buy groceries and put gas in my car with the money they pretty much stole from my account. Horrible experience

Susan H. 
Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
4.0

Needs places to put trash and maybe a recycle box drop off

Christopher R.  |  Overall Experience 
Rating:
5.0

Jonathan was amazing; this location (Radcliff) has the best customer service of any Uhaul location I've visited. I can't say enough wonderful things about the man who helped me; thank you Jonathan!!!

HEATHER W. 
Rating:
3.0

Make sure when you order a dolly , there's one in the truck

Larry O. 
Rating:
5.0

Service personnel very knowledgeable and courteous. Very helpful.

Wilfredo T.  |  Online Move In 
Rating:
5.0

Customer service was amazing - very friendly and helpful. The website was great to maneuver.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
5.0

Everything went very smooth.

WILLIE N. 
Rating:
5.0

Great customer service

LENNY K. 
Rating:
5.0

The customer service was very nice and accommodating to what I needed. Maybe do some special promotions for repeat customers.

NICOLA M. 
Rating:
5.0

Customer did not leave a comment.

Victoria R.  |  Online Move In 
Rating:
5.0

The employees were very friendly and professional and helpful through the whole process. Great service

CHAD B. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Jason I. 
Rating:
5.0

Customer did not leave a comment.

Rommel Z. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

I really thought the people was very nice and respectful and friendly it does make a big difference Keep the good work up you guys

Doris C. 
Rating:
5.0

Very helpful and friendly staff!

BENJAMIN K. 
Rating:
5.0

Very professional and helpful using the Alarm system. I will recommend all Friends and family to uses U- Haul Storage units.

william j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dion R.  |  First Impressions 
Rating:
5.0

The staff member that took care of me at the facility was very nice and friendly. She was all the way around the best person there. Thank you so much for being in our town

glen h.  |  First Impressions 
Rating:
5.0

Very Clean friendly service has restrooms in facility they were very clean very secure facility each unit has its own security alarm 100% pleased and would recommend it to anyone

WILLIAM G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEI'UNDRA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristine S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Timothy R.  |  First Impressions 
Rating:
5.0

Very helpful

Kaleisha D.  |  First Impressions 
Rating:
4.0

Would like to have completed my auto-pay option but it was too busy with a line of people waiting so they told me to come back

linda d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  First Impressions 
Rating:
5.0

This is the NICEST U-Haul facility I have ever seen. Super easy process and friendly atmosphere.

Brianne R.  |  First Impressions 
Rating:
5.0

Staff were very helpful. They were patient and provided clear explanations and directions on using the facility. Facility is clean and secure.

Amy W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gordon M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARCHIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan k.  |  First Impressions 
Rating:
5.0

Very friendly and professional; especially helpful when I had to make a change to original contract

Karen R S.  |  First Impressions 
No reviews have been submitted for this location.

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