Customer Reviews for U-Haul Moving & Storage of Radcliff

717 reviews

501 W Lincoln Trail Blvd   Radcliff, KY 40160

(270) 351-2355

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(270) 351-2355

501 W Lincoln Trail Blvd
Radcliff, KY 40160

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I found using the phone app to check out the truck awkward as I just got a new phone & was unfamiliar with how to do things on it. But an employee came out with me & showed me exactly what to do & everything went great after that. Helpful, friendly staff.

GARY Y. 
Rating:
5.0

Customer did not leave a comment.

TINA J. 
Rating:
5.0

Easy peasy in and out with great staff and wonderfully accommodating of our needs 🙏😃

Alison M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

WAY too expensive!! No problems with this particular location: clean, friendly, helpful, everything you might need to move stuff. Just prepare to pay up for it and that's not their fault. Advertised rate was $19.95 for 4 hrs. I drove it a total of 22 miles, added only the $10 insurance (despite having to work through 15 minutes of attempts to sell me other stuff while making the online reservation), returned it clean, full, on time and it cost me $49+!!

MATT W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
1.0

Did not get the equipment I reserved. I had two things I had to pick up and one of them I had to have an open bed truck. So now I am going to have to rent another truck so I can pick it up.

ROBERT M. 
Rating:
4.0

Confusion regarding returning trailer one day early. Was told that be young man that he didn't think that I would be eligible for one day's rental credit. Had rented the trailer 2 extra days beyond the 3. Returned it on day 4 not 5. Said that he would talk with his manager. Was polite.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Best Uhaul I've been to. Staff are super nice and helpful, place is clean, and service is top notch.

Obieda A. 
Rating:
5.0

Very professional staff and the facilities are well maintained every time I visit

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Very good experience and the closing employee was very helpful with my needs

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

The staff is super friendly and extremely helpful.

PAUL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENTON H. 
Rating:
5.0

Customer did not leave a comment.

TONIA D. 
Rating:
5.0

Customer did not leave a comment.

DARRINL C. 
Rating:
5.0

Customer did not leave a comment.

Mario V. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Positive comment. Upon learning of a broken side view mirror the staff immediately began working on the repair. Very pleased with the sense of urgency. Thank you

MELVIN K. 
Rating:
2.0

Customer did not leave a comment.

william j.  |  Overall Experience 
Rating:
5.0

Was totally happy with the experience with these folks. Everything was easy, rented what I needed with no hassles.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

ROSE D. 
Rating:
5.0

Very professional staff.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Kanesha A. 
Rating:
5.0

The truck I was using leaks in the truck.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Met outside and assisted parking the trailer.

MATTHEW S. 
Rating:
5.0

Awesome

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I was confused about how to enter and drove around facility. Staff was helpful and recognized my confusion and assisted. Great place.

Lakeshia W.  |  Online Move In 
Rating:
5.0

The 2 people were really nice and welcoming. The guy went out to help set up the trailer and made sure everything was working fine. I would definitely recommend this location to anyone in the future. Thanks for GREAT service!

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Alfred K. 
Rating:
5.0

Customer did not leave a comment.

Samantha P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly units very secure prices could be alittle lower

John L.  |  Overall Experience 
Rating:
5.0

Great place!

Karen R S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Theresa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA C. 
Rating:
5.0

Very nice and friendly and everything was great thank xou

John A. 
Rating:
5.0

Nothing, the staff was really professional and willing to help with any of our needs.

RICARDO B. 
Rating:
5.0

Customer service was great. Equipment was great.

JOSEPH S. 
Rating:
5.0

Thank you !

Jason R.  |  Overall Experience 
Rating:
5.0

Quick and easy turn in

PHILIP J. 
Rating:
2.0

Charged twice for tax on the box rental and staff had limited knowledge of prices.

Emily B. 
Rating:
5.0

Customer did not leave a comment.

KALVIN J.  |  First Impressions 
Rating:
5.0

Wow what a place nothing needs to change.

David S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

NO. Great experience. Quick service.

BARBARA H. 
Rating:
3.0

My things had been sprayed with a brown liquid and if I did not have most of my things covered in plastic, I would have damages.

angelia n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

I would strongly recommend this U-Haul location with a two thumbs up. Clean, safe, secured and friendly crew.

Julius K.  |  Overall Experience 
Rating:
4.0

Someone's takeout food left under driver seat Stormed bad when I had it and water leaked in somehow because I had some boxes and clothes that were wet. Did not rain when loading / unloading only when truck was parked overnight so that's how I knew there was a leak.

CAYETANO C. 
Rating:
5.0

Customer did not leave a comment.

Shawn D.  |  First Impressions 
Rating:
5.0

U-Haul is the only moving truck rental and storage facility that I will do business with. I have never had a problem. The operation is seamless and the staff in various states where I've done business were extremely nice and helpful.

Patricia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY P. 
Rating:
5.0

Awesome staff they helped me me out I would highly recommend to others.

Darrell G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAELT C. 
Rating:
5.0

Customer did not leave a comment.

Tabitha H.  |  Overall Experience 
Rating:
1.0

The guy in the front office is very rude. They said he’s ex-military but that’s not a reason for him to be as mean as he ( The guy that did all the check ends on Saturday )is. All of the other employees has always been helpful with everything

CRYSTAL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRITA M. 
Rating:
5.0

I had no problems driving 3000 miles and The service was great i’ve always had good service with U-Haul

betty j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Customer did not leave a comment.

CASEY P. 
Rating:
5.0

Mike the manager is doing a great job!!!!

Carlos H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KRISTY S. 
Rating:
4.0

Ensure windsheilds are clean before each rental. Enforce no smoking policy. Recent 2 rentals of same truck, 3 tires were all season tread and one was mud/smow which made alot of noise and pulled to that particular side.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
3.0

When I showed up to pick up a motor cycle trailer and it was messed up pretty good, Took pictures of the damage. The trailer had been jack knifed damaging the running board and fender on the right side of the trailer and bending in the whole right wall. The last car hauling trailer I rented from Uhaul, after getting well on the road I realized the hydraulic brakes on it did not work.. Not a safe situation I found myself in.

JULIE N. 
Rating:
1.0

Better customer service. When i went to get the uhaul the truck the gave me was boxed in so i couldn't pull out. Had to get someone inside to move a vehicle. Then when i returned the truck and got home i checked the online reciept and they charged me for 127 miles. I only drove 27 miles so i called they refunded me the money but the guy kinda argued about how many miles i drove. As a former employee of a uhaul draler i was shocked by the lack of professionalism here.

CHRISTY K. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

neive T. 
Rating:
5.0

It was the best storage experience I have ever had. I will not ever store with anyone but U-Haul ever again. 👌❤️👍

Christina D.  |  Overall Experience 
Rating:
5.0

None

MIKEL J. 
Rating:
5.0

Customer did not leave a comment.

Claudia Z. 
Rating:
5.0

Customer did not leave a comment.

Sherryl B. 
Rating:
5.0

They had what I needed and it was clean and the people were very nice.

JOHN S. 
Rating:
5.0

Very professional and courteous covered all the details with the rental vehicle was clean topped off with gas I was giving advice on traveling and they help me make the right choice for my fuel mileage. I would recommend to family and friends thank you very much

DEWEY Y. 
Rating:
5.0

Very friendly people and in and out quick. Would rent from this location again.

SHANNON F. 
Rating:
4.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

The manager and his team were phenomenal.

alan k.  |  Overall Experience 
Rating:
5.0

The best facility like this that I have ever seen. Very helpful staff.

MARK B.  |  Overall Experience 
Rating:
5.0

Cannot really think of any improvement as everything was handled well by knowledgeable people. A good experience.

EDWARD O. 
Rating:
5.0

The employees were very helpful and friendly. Making my experience comfortable answering all my questions.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
1.0

When I went to move out of my storage, I found roaches climbing on my stuff.

ANGELA D.  |  Overall Experience 
Rating:
5.0

It should be 24 hrs access

CRYSTAL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEMITRIOUS A.  |  First Impressions 
Rating:
5.0

All employees were very friendly and helpful. I have been very impressed with the cleanliness of the location on Lincoln Trail in Radcliff, KY.

CLINTON O. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
Rating:
5.0

Great location with very easy access to the storage area.

David S.  |  Online Move In 
Rating:
5.0

Lower your prices.

TYLER B. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

100% Above and beyond the call of duty. Keep up the good work Mike. Thank you so very much

Alexandre C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Annie B. 
Rating:
3.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Mike has always been helpful and quick to find solutions for anything that comes up. Thank you for getting me into a unit quickly and efficiently.

Michael B.  |  First Impressions 
Rating:
5.0

This is the example of how a business like this should be run. Professional, helpful, knowledgeable. Mike (the manager) is the best. Never misses a beat. Fantastic.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL G. 
Rating:
4.0

Customer did not leave a comment.

Dianna A. 
Rating:
5.0

Customer did not leave a comment.

DRED S. 
Rating:
5.0

Customer did not leave a comment.

KIANNA S. 
Rating:
4.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Andre R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

donald C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
4.0

Customer did not leave a comment.

Kristine S. 
Rating:
5.0

I always have a wonderful experience at U Haul. Their customer service is awesome.

LUZ L. 
Rating:
4.0

check air pressure in tires

ANDREAS A. 
Rating:
5.0

Customer did not leave a comment.

CHESTER L. 
Rating:
5.0

Great job/looks great Installment is professional Friendly staff

richard M. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

I was extremely happy with everything.

SHERRY T. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

I found out new information also. I love this place. I'll always do my business here. Great deals

DOMINIQUE W. 
Rating:
5.0

Very well represented

Michael T.  |  First Impressions 
Rating:
5.0

Awesome staff very attentive!

NIKKI K.  |  First Impressions 
Rating:
5.0

Have delivery available

nancy H. 
Rating:
4.0

Need to get parking lot remarked as far as getting in and out. The other thing I told you I needed a truck for 12 ft. lumber you told me a 15 ft truck would be big enough but it was hardly big enough by angling the wood in was the only way I could get it to work would fit recommend you take a couple of the truck frames you have on hand and make them flat beds you can rent.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

DELLA J. 
Rating:
5.0

Mike is what the meaning of what good customer service is!

Michelle B.  |  First Impressions 
Rating:
5.0

Mike and James were great. They made sure that I had everything that I needed. They were also very thorough and made sure that I understood the rental process.

MONIQUE D. 
Rating:
5.0

One negative. Before returning the truck, I added over 8 gallons of gas since I received it at 5/8 tank and it was a hair over 1/2 tank when I got to the pump. I was about two blocks from UHaul. I checked the fuel level after filling and it was good. My bill reflected 9/16 tank instead of 5/8 tank and was charged for an additional 4 gallons at $19 on my bill. I was on hold for quite a while and never did get hold of anyone to question this. I have my fuel receipt and I wanted to get a photo of the fuel gauge before it was leased again. Makes me wonder if this is consistently happening to other customers.

MILES M. 
Rating:
5.0

Nothing, everything went very smooth.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

I am so excited for many reasons. My car has been packed with m ty belongings for almost 3 months. I needed a place that was cost effective and close to my home to place these things. I went in, didn't have to pay up front, got the first month FREE, got to pull into a temperature controlled bay and utilize a dollie and easily load my stuff from car to a temperature controlled storage unit. Easy, breezy, beautiful! The staff member made the whole experience just as smooth as the process of emptying my vehicle! I could not asked for anything more! THANK YOU UHAUL!

Christina D.  |  First Impressions 
Rating:
5.0

Very friendly, quick to assist, and close to my home.

Adam D. 
Rating:
5.0

Great service! Great vehicles to move our house items.

Shannon F. 
Rating:
5.0

Customer did not leave a comment.

SHEWONA L. 
Rating:
5.0

Customer did not leave a comment.

Porshia C. 
Rating:
5.0

I would like to recommend next to get the equipment near the main door of your office so that it will be easier for the customers to pick up the equipments.Thank you .

IBRAHIMA D. 
Rating:
5.0

Customer did not leave a comment.

JESSICA K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maurice H.  |  First Impressions 
Rating:
5.0

I was going through a hard time my wife had passed and my mortgage was being or had been forclosed. So u haul was a blessing at this time in my life .Of course they in the business to make money but the manager at Radcliff u haul an storage kept me up to date on my storage unit's he listen to what I would say an showed a good heart when things were going south .So thank you Mike u haul could use more people like you You care and not finding that in many people any more.

James W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janice G.  |  First Impressions 
Rating:
5.0

Service personnel very knowledgeable and courteous. Very helpful.

Wilfredo T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria R.  |  Online Move In 
Rating:
5.0

Very professional and helpful using the Alarm system. I will recommend all Friends and family to uses U- Haul Storage units.

william j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dion R.  |  First Impressions 
Rating:
5.0

The staff member that took care of me at the facility was very nice and friendly. She was all the way around the best person there. Thank you so much for being in our town

Glen H.  |  First Impressions 
Rating:
5.0

Very Clean friendly service has restrooms in facility they were very clean very secure facility each unit has its own security alarm 100% pleased and would recommend it to anyone

WILLIAM G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEI'UNDRA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristine S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Timothy R.  |  First Impressions 
Rating:
5.0

Very helpful

Kaleisha D.  |  First Impressions 
Rating:
4.0

Would like to have completed my auto-pay option but it was too busy with a line of people waiting so they told me to come back

linda d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  First Impressions 
Rating:
5.0

Staff were very helpful. They were patient and provided clear explanations and directions on using the facility. Facility is clean and secure.

Amy W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gordon M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARCHIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan k.  |  First Impressions 
Rating:
5.0

Very friendly and professional; especially helpful when I had to make a change to original contract

Karen R S.  |  First Impressions 
No reviews have been submitted for this location.

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