The inside of the vehicle was soaked because the windows were left down it rained inside of the vehicle and the seats and cup holders were extremely wet. The vehicle also needed oil and engine maintenance. Nonetheless, it got the job done! The staff at the there were very cool though, and thats always appreciated!Branton L.
Customer Reviews for U-Haul Moving & Storage of Raleigh
Memphis, TN 38128
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Namansour a. | Overall Experience
The employee that helped me was very, very helpful. Very sweet girl. But, When I came back to return the hitch equipment on Tuesday, Aug 16th. The young lady was very, very polite. She needs to go back to Customer Service Experience Class.Raye W.
Customer service was great.Clinton H.
Awesome serviceLisa J. | First Impressions
Customer did not leave a comment.Paris S.
Nothing in mind right nowannie C.
The availability are usually accurate. Nichole is so professional and courteous. I love how she goes above & beyond to make sure I am taken care of everytime.TAMMY B.
The staff is great we'll mainly the shorter woman she seems to run the whole operation and she deserves a manager position if not higherâ€¦everyone else just waits upon her.Ashlyn G.
The efficiency of the place is subpar. The pace of transactions is hard to describe.Chris S.
Customer did not leave a comment.Joy W.
The truck was great and the associates were very helpful and extremely nice!Debra B.
Customer did not leave a comment.JACQUELYN J. | Overall Experience
Customer did not leave a comment.Nicole R. | First Impressions
No walk thru, gas on empty, got charged extra, employee rude and ghetto and this coming from a person of color. U-Haul, smelled like smoke not cleaned. Horrible experience.Adkin L.
Customer did not leave a comment.treshawnee b. | Overall Experience
Great Service 😉Gloria R.
Customer did not leave a comment.Laura B.
I made a reservation online and added a utility Doyle to my cart. When I went to go pick up the truck they said they had a shortage on Doyle's and they are out. I wish they would of told me that earlier so I could of had the right man power to move my things. I'm a petite old lady that doesn't have much strength so I basically wasted money on a moving truck and couldn't move everything I needed due to NOT having a Doyle I reserved like a week before I even picked up the truck.Jameze M.
Customer did not leave a comment.raniko t. | First Impressions
Whomever the young lady is that called me about my uhaul was very rude, inconsiderate, and condescending not helpful at all. I hung up and called back to try and start over I asked about the recording to prove I had called and discussed the terms of my agreement i asked could they be requested she left me on hold for about 15 minutes I have the screenshots to prove it and then refuse to answer when I called back several times.Demetria B.
Storage facility is hot! It’s supposed to be climate controlled but I was soaking wet while putting my things in the storage.Kanesha R. | First Impressions
Customer did not leave a comment.Angela B. | First Impressions
I had the most inconvenient time here yesterday. The storage unit I originally paid for, wasn’t available and I had to force my entire bedroom set into a unit that’s too small. It seems that the staff is more worried about getting their hours and not providing quality services to customers.Teddrick J. | First Impressions
The manager was training someone and they both was friendly and helped me with the process they was very helpfulStephanie H. | First Impressions
Customer did not leave a comment.Eric W.
Customer did not leave a comment.Jeri C.
Thank you for your service a very , clean , and secured placeDavion B. | Overall Experience
Old truckNancy J.
Rude. Staff not trained properly. Misinformation. A stressful, soul-draining experience overall!! 0/10 Would not recommend...Michael P.
Customer did not leave a comment.Shonda S.
Customer did not leave a comment.Britney h. | Overall Experience
Customer did not leave a comment.Frances W. | Overall Experience
Clean your uhaul s. Don't rent out extremely damaged vehicles.Melody B.
Staff was friendly and efficient. Storage worked, but I need a bigger storage room - like a 10x10x10.PAUL T. | First Impressions
Staff is knowledgeable, and courteous. The store and rest room is clean. Whatever you need moving or hauling it's thereCleavenell B.
The brakes for my transporters that was hooked up by the customer service person supposed hooked up incorrectly and could've potentially been a fatal mistake.Moneka M.
Lift on truck will be nice makes it easier to move heavy stuffCORAZON D.
Customer did not leave a comment.Danielle T.
It was badly.Corene P.
Am at the location waiting on phone for over 25 minutes because the key for the cargo van is to big to fit in the drop boxBENSON K.
Customer did not leave a comment.diquane a. | First Impressions
Customer did not leave a comment.casey a. | Overall Experience
Thanks 👍Eddie M. | First Impressions
Customer did not leave a comment.Rebecca W.
Thank you all very much for everythingCarolyn A. | Overall Experience
The customer service was friendly and fast! Very much appreciate it!!Shirlindria F. | First Impressions
This location was great however location 3020 Lamar was very unprofessional I made a reservation 3 weeks ahead of time which was not honored I had to pay extra for gas because I had to keep my U-Haul an extra day and go father then I had anticipatedMichaela S. | First Impressions
Keep up the good work I would recommend you 2 a Friend 👌🏾😃😃😃Lillian H.
Customer did not leave a comment.CHRISTINA S.
Customer did not leave a comment.ANGELA W. | First Impressions
Clerk was extremely helpfulShonda S.
Customer did not leave a comment.Veronica B.
Using the app to drop off rental is horrible I spent 30 mins or more trying to use itMichael M.
Customer did not leave a comment.Brenda H.
Treated like I was trash at this location demanded to see A credit card front and back like a was a low like and could not have a credit card had a attitude for whatever reason not a good look will never go there again I had a choice between uhaul and Penske I will go with Penske next timeKiee C.
Customer did not leave a comment.Katherine B.
Customer did not leave a comment.Jared K.
Most of the staff was new and they made mistakes. My card was charged 3 times and now I have to wait for the two incorrect charges to credit back.Morrio C.
Customer did not leave a comment.tracie a. | Overall Experience
Customer did not leave a comment.Bridgette H.
I rented the unit In a rush because I was moving out of town. By the time I was done loading my truck up to bring some stuff over, the office hours were closed, so it was late. I got to my unit and it had the former renter's lock still on it AND one of the foreclosure locks on it as well. I called customer service who reached out to the local manager. The local manager didn't answer so she left him a message. She also sent him an email and told me I would get a follow up. I got 0 follow up. I had to leave town the following morning and would not have time to stop by, so I assumed they would get it handled. Then I got a bill for another month. I went ahead and paid it knowing I would be back In a few days ago I could handle it then. I got in this last Sunday and was able to go by on Monday after work. The previous renter's lock was STILL there, the foreclosure lock was STILL there. So you had a month and a half to fix my access issue and NEVER did. The lady at the desk was nice when I went in though and she got my refund taken care of... she's cool at least.David W. | Overall Experience
Customer did not leave a comment.Shalonda T. | Overall Experience
Namansour a. | First Impressions
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.William E.
I've used uhaul for many years but this is the worst experience I have ever had with you all 1st the truck was on EMPTY then I almost had 3 wrecks due to the driver side mirror that wouldn't stop moving I had to keep putting my hand on the mirror to try and see what was on the side on me or to even get over then once I started to load my things on the truck I had to go and purchase BUG SPRAY because the truck had roaches in it and then the ABS light kept coming on as if the brake system was going out I would like to speak with someone on the phone pleasechina B.
The Representative at Austin Peay (short lady with light complexion) location was very rude with the most disrespectful attitude towards customers. Myself and other customers waited outside the store 20 minutes for her to arrive to work. We were all concerned and called Uhaul Headquarters. Obviously they contact her and immediately she popped up. She was very angry about the phone and aggressively kept mentioning to is that someone called on her. She then ask for my information when arriving to desk to check out my reserved truck. Your truck is not available, it was double booked She says. I responded how can that be ,here is my reservation number. She then walked away another 20 minutes outside as all the customers were standing in the store. She came back explained my contract very fast and aggressively,handed the truck keys to me and repeated someone called 🙄 on me. I usually don't complain, but UHAUL need to know about people like this representing them. She was working by herself but it's a way to speak to people. This customer service at this location is horrible. I WILL NEVER RECOMMEND TO GO HERE TO ANYINETAMMY B.
Customer did not leave a comment.Jessica P.
Make sure air in the tires and no lights on. Make sure we know how to put gas in. I had to ask because I didn't know. Ask us do we have any questions before pulling offJullies J.
Need more staff. When I arrive d to bring the equipment back, no one was there . I had to wait for a while before someone came.Tonya G.
It was a quick and easy drop off. He disconnected the trailer for me and sent me my receipt way before he disconnected the trailer.Sheryl J.
Customer did not leave a comment.takara g. | First Impressions
Customer did not leave a comment.dumetria l. | Overall Experience
No commentCARLET N. | First Impressions
Customer did not leave a comment.SID C. | Overall Experience
Thank you for providing the needed storage when I needed it.Marilyn T. | Overall Experience
Customer did not leave a comment.OCTAVIA P.
Customer did not leave a comment.bernice T.
Customer did not leave a comment.Latisha H.
Customer did not leave a comment.ylem M.
Customer did not leave a comment.Kyra W.
Customer did not leave a comment.Keisha B.
Great customer service at the Austin Peay location.Deirdra H.
Worse experience ever. I rented a truck to go from Memphis to Atlanta. I left home at 3am and didnt maje it to Atlanta until 5pm. The truck wouldn't go over 50mph and it shook and putted the whole way. I was told if i pulled over to wait on assistance that it would be over 4 hours before someone could help me.KIA P.
The representative did an amazing job. She helped everyone as she worked by herself. She was smart, quick and informative. Very impressive!Cheyenne I.
The after hours drop box did not have an opening large enough to drop the keys. Thankfully an employee was still available. But that is problematic when you are expecting to be able to drop it after hours.Lindsey B.
Fix the A/C in the truckJarrod J.
Customer did not leave a comment.Rana S.
Customer service was horribleâ€¦the employee would not get off his phone to help a customer(was texting the whole time)Alex C.
Customer did not leave a comment.Kenneth J.
Customer did not leave a comment.Jennifer B.
seemed to be short on staff as nobody was in the office when I went to pick up the trailer.Randal B.
Awesome 😎roslon S.
Customer service is awful and very unprofessionalLiner F.
The beginning of Customer Service was a bit rough but it balanced out.....I achieved my Mission of Moving and was successful on returning the Equipment Safely without incident. 😊Samuel H.
Customer serviceerica R.
The was the clerk spoke she I think could have been a little more business minded and speak with customers friendlyAntonio D.
I was supposed to pick up a truck, which I had a reservation for. I was contacted on my way to pick up the truck at the mendenhall location, and was told they were overbooked. I WAS MOVING that morning. After being on hold for over an hour, someone in Nashville found a van available at Austin peay and reserved it for me. I was told by the mendenhall store that I would get a 50 dollar credit. No one at Austin peay knew anything about it. I'm grateful I was able to move. Worse experience moving I've ever hadVeronica G.
Customer did not leave a comment.Jasmyn A.
needs improvmentsBrian W.
Walked into employee with cigarette hanging outside of mouth as well as employee that assisted me saying rude things about other customers.Trevor P.
The staff was very professional and nice. Excellent customer service. I will always be a customeranna B.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.Lula B.
Better attitude, helpful and knowledgeableGary S.
Clean the vehicle. The seats were not vacuumedDEBBIE R.
Customer did not leave a comment.Rodney D.
The truck that I rented needed maintenance due to it jerking when the gas was pressed and the brakes not being hard to fuseAntwanette J.
Customer did not leave a comment.Aisha H.
Upon Arrivingto pick up trailer The staff at this location did not care that anybody was there one guy was standing out in the parking lot talking to friends coming to pick up trailer the girl behind the counter first off you couldn't understand anything she was saying and second of all she was on her phone talking to friends as she's trying to check out the trailer. Finally make it through that horrible experience go out to get trailer hooked up first or she couldn't find the trailer because she was too busy on her phone talking to her friends and the guy was still standing outside talking to his friends once we finally found the trailer she hooked it up she apparently has no clue how to hook up chains or a trailer she wrapped the chains around the ball of the trailer because they were a little longer she was very rude about everything in the trailer was not clean worst experience I have had renting from U-Haul in over the last month and a half I rented quite a bit from U-Haul very very disappointedBrice S.
Customer did not leave a comment.john J.
Customer did not leave a comment.quartterio B.
Customer did not leave a comment.Mihir J.
Customer did not leave a comment.Shenell L.
Customer did not leave a comment.JENNIFER L.
The truck cab was filthy and the back had grease on the floor that I had to clean before putting furniture in it.Betty J.
You only had one worker at this location. She was doing her best but you need more employeesLeslie D.
Customer did not leave a comment.SAMANTHA J. | Overall Experience
Customer did not leave a comment.Dallais B. | First Impressions
Would use U-Haul again..Crystal D. | Overall Experience
Customer did not leave a comment.Ursula W. | First Impressions
Better signage/ location of the 24/7 equipmentTerry M.
The rep was rude, I rented five matts and didn't receive them. When I returned the truck the rep told me I left with out them, I said when you let me leave with out them I thought they were in the back of the truck, she just looked at me.Doug S.
Customer did not leave a comment.JERRY M. | Overall Experience
Customer did not leave a comment.Donna C.
Customer did not leave a comment.Carolyn A.
Before the pickup , during was not good. After dropping off I had good service from the evening crew. Before when I had reserved a 26ft truck from Summer location in Memphis, I got a call a few days before saying they overbooked and I can get a 17ft truck and 50% off the fee from another location. Then 1 day before the move I get another call saying they overbooked & I'm getting a 15ft truck. After having my fiance pass away I really did not need this added stress. I had to move all his belongings and took me 2 different trips with the 17ft truck. Also, when I picked the truck up it smelled like smoke, I went back in the store & I was assured I would not be charged. Also, I was not told about the message sent to me for self check on the truck. (I was not paying attention to messages day of move...Had i been told to do the self check then I would have) I had taken a picture of the gas gage (almost empty) and returned the truck with more than it had in it to begin with... (I put $45 in gas in the truck). After dropping off right at 7pm closing time, the evening crew was nice enough to receive the truck. Needless to say I am not sure I will use UHAUL again like i have in the past & just because of my experiences before and day of move. Besides that I have 4 mattress covers I did not end up using and needing to return them still... I was told I could return at any uhaul location - which i do hope is still correct, given that the uhaul on Austin Pea in Memphis i went to is far away from where I live. Regards, Michelle May (901) 791-8049 or firstname.lastname@example.orgMichelle M.
Customer did not leave a comment.Scierra G.
Customer did not leave a comment.James H.
Very professional & great service which was very refreshing to see displayed by young staff. Especially during time of negativity toward young people work ethics. Keep up the good work to the two staff members encounteredCarla L.
Customer did not leave a comment.Verna R.
The service was excellentStanley D.
Don't send your customer out in a truck that need work done on it the truck battery light came on brake light came on and it was licking fluids and they knew that the brake lights and stuff came on when I got on the freeway I had a bad experience with this U-Haul place I had to finish up with the one on Union and when I brought the truck back the girl in the office that was taking the trucks and had a nasty attitudeelizabeth P.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.james h. | Overall Experience
Customer did not leave a comment.lesle s. | Overall Experience
Customer did not leave a comment.Sharee B. | Overall Experience
Everything was a perfect 100 and very satisfied 😌, keep up the great work. The best I ever dealt with. THANKS AGAINTonya S. | First Impressions
The staff got me in and out with no problem….Kearra B. | First Impressions
She was so pleasant and knowledgeable. Beautiful spirit and a wonderful personalitySORAYA L. | First Impressions
Customer did not leave a comment.Catina J. | Overall Experience
Your storage facility due to the lack of security and surveillance cost me 23,000 worth of musical instruments that I cannot replace because some of them are one of a kind no I would never recommend y'all to a friend not only did y'all not help me in this situation I had to take things into my own hands and now your insurance company wants me to provide a incident report that's not my job I can go on and on and you can put my name out there too Joel Booker senior very dissatisfied customer and he also charge me for a month of storage when there's nothing in the unitJoel B. | Overall Experience
Customer did not leave a comment.Carol H. | First Impressions
Nonedebra p. | First Impressions
Customer did not leave a comment.Kamarein r. | First Impressions
Customer did not leave a comment.Shuntel S. | Overall Experience
I Love this Storage and the Staff is Friendly, Helpful and has been a Blessing to me. The bathroom always clean and smell nicebrenda s. | First Impressions
Very great storage and locationcheryl r. | First Impressions
Customer did not leave a comment.Terrence C. | Overall Experience
Good servicekhadija t. | Overall Experience
Was rented a fifteen foot truck when we got to Memphis there was a 5 x 10 unit , a full fifteen foot truck will not fit ina 5 x 10, so today I'm looking for climate controlled storage big enough for a fifteen foot truck, not funJohn P. | Overall Experience
My Storage was broken into they 2 flat Screen along with Several other items..and in the beginning they NEVER offered me Insurance...the little girls that worked there called me one morning saying my storage was unsecured and I KNOW WE MADE SURE IT WAS LOCKED THIS WAS AN INSIDE JOB! I WILL NEVER GET ANOTHER UHAUL STORAGE IN LIFE AND I'M GOING TO TELL EVERYONE I CAN SOCIAL MEDIA AND ALL! U ALL WILL BE BLASTED I AM SO OUTDONE AND HURTtonda s. | Overall Experience
I reserved a storage unit on Wed. 1/5, went to pay for reserved unit on Fri. 1/7. The unit I reserved was not available so I was sold a more expensive unit. I came back on Fri 1/14 and the access card did not work. My daughter went to inquire and was told the account was closed out that morning. I just paid for the unit only 1 week ago so there was no reason the account should have been closed. I received this email about a move out even though I have only just got the unit.susan s. | Overall Experience
Customer did not leave a comment.Delois P. | Overall Experience
The saving grace for this location is Derrick Williamson. I spoke to him on Wednesday 1/5 and reserved an 8x10x10 unit for Friday 1/7. When I arrive I am told that there is no 8x10x10 unit available. I was offered a 5x10 or 10x10 even though I had a reservation. I asked if U-haul would honor the reservation price of $79 for a 10x10, but I was told no. I was upset, but Derrick Williamson was amazing. He worked hard to try and find an 8x10 unit and has extremely kind and helpful. Ultimately I have a 10x10 unit for $99 a month which is $20 more than I budgeted to pay. However when given a bitter pill to swallow, kind, helpful employees like Derrick Williamson make it easier. I would only recommend this facility to a friend because of Derrick Williamson. Otherwise my answer to that question would have been no.susan s. | First Impressions
Customer did not leave a comment.veronica p. | First Impressions
Customer did not leave a comment.Sheadeeka R. | First Impressions
Customer did not leave a comment.shawanda b. | Overall Experience
Customer did not leave a comment.David W. | Overall Experience
Customer did not leave a comment.Annie M. | First Impressions
Good serviceREGINALD K. | First Impressions
Customer did not leave a comment.JAMES D. | Overall Experience
Customer did not leave a comment.Jasmine M. | Overall Experience
Customer did not leave a comment.Charnice T. | First Impressions
My things where stole I would never use U-Haul storage again mang.there steals and bogustiffany a. | Overall Experience
Customer did not leave a comment.Melanie g. | Overall Experience
Customer did not leave a comment.Andrea and David H. | Overall Experience
Customer did not leave a comment.Mario M. | First Impressions
Customer did not leave a comment.Natoya S. | First Impressions
Customer did not leave a comment.debroah f. | First Impressions
Prorate storage space usage. I used the unit for a 33 days.Darryl W. | Overall Experience
Customer did not leave a comment.Laterykah A. | First Impressions
This was a pain=free experience on the business side. I am impressed with the ease of this transaction. Good Job U-Haul!Nathan G. | Overall Experience
Customer did not leave a comment.Mazel L. | Overall Experience
Customer did not leave a comment.Joyce H. | Overall Experience
Staff was meh. The guy seemed helpful, but the lady who “helped” me acted like she didn’t want to be there. I explained I was frustrated bc I had a time with the truck and wanted the storage to be better. She was extremely dismissive and made me call corporate to try and get a bigger storage unit. The size of the truck they attempted to give me was not big enough. Then I get to the storage facility after driving 7 hours to learn the unit is a hallway with a door. My church member bought the 2nd unit bc I was told you didn’t combine units and there were no bigger ones available except in a bad neighborhood. I didn’t yell or act ugly and the lady just didn’t seem like she wanted to help me resolve the issue. I also asked her to check to make sure I didn’t get over charged. She stated once I turned in the truck she would be able to see my contract. I did and she gave me a receipt with $0.00 on it and said defer to the original one. I’m asking because I have no idea where it is. I just moved my life to another state in less than 2 days.KALIA P. | First Impressions
Customer did not leave a comment.Stacie W. | Overall Experience
Only problems were bc I forgot to slide the handle before I put lock on and gfs movers didn't even put it on, loved the staff, the other tenants and location, got to switch to 24 hr indoor access, or get more outdoor units, hauling that stuff back to 1802 almost gave me a stroke lol, great place!DANIEL M. | Overall Experience
Customer did not leave a comment.Alitha P. | Overall Experience
I love uhaul friendly peopleMickel J. | Overall Experience
Customer did not leave a comment.Sharon E. | First Impressions
Customer did not leave a comment.Deadrick S. | First Impressions
I really did not think it would be as easy as it was. Thanks U-Haul!Nathan G. | First Impressions
Customer did not leave a comment.Yvonne M. | Online Move In
You need larger flat carts in your storage facilities on austin peay hwy memphis tn to move large items in and out of the inside storage units like sofas and triple dressers etc they will not fit your carts half of your stuff hangs of the cart creating a chance for damage just not a good fit it's a real problem thanks..SHARRIEFF D. | First Impressions
The doors to the units weren't locked all the time. Often I didn't have to swipe my card to get in, when no one else was there. Also they didn't honor the free month of rental service that the phone representative said I would get.lauren A. | Overall Experience
Do I qualify for the One Month Free promotion offered?Darryl W. | First Impressions
Customer did not leave a comment.Jessica B. | Overall Experience
Customer did not leave a comment.Tiffany M. | First Impressions
Customer did not leave a comment.madolyn h. | Overall Experience
Customer did not leave a comment.Carl T. | Overall Experience
Customer did not leave a comment.Xavier T. | Overall Experience
I like doing business with you.ALMA L. | First Impressions