Trailer Rental & Towing in Memphis, TN at U-Haul Moving & Storage of Raleigh

303 reviews

3201 Austin Peay Hwy   Memphis, TN 38128

(901) 334-9208

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(901) 334-9208

3201 Austin Peay Hwy
Memphis, TN 38128

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location
Trailer Rentals

One-Way and In-Town Local Rentals in Memphis, TN 38128

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Customer Reviews

Average Customer Rating

303 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Other than having a little trouble uploading my drivers license, my experience was flawless.

Lillie W. 
Rating:
5.0

In my opinion, U Haul has improved through the years now becoming the premiere way of transporting. D Horne

David H. 
Rating:
5.0

You can change the clock time. My return was for 6pm ended being returned after 7pm because I was going by the u- haul time on the dash.

Genevieve B. 
Rating:
5.0

Professionalism, courtesy, and kindness all showed up to work. Thank you, U-Haul on Austin Peay for a job well done.

Angela B. 
Rating:
1.0

My card was overcharged

Denetria S. 
Rating:
1.0

They changed my located 3 times and I had to drive 30 minutes to pickup and drop off the uhaul. That add 28 miles to my bill. Also, they told me the had a dolly with straps but when I got there they only had a regular dolly.

KIMBERLY B. 
Rating:
1.0

We were hurriedly explained the process, had to hunt and find the truck ourselves, then when we tried to return it the online link didn't properly work (on purpose) so that we could be charged extra money. The bill went from approximately $116 to $198?! Uhaul is definitely changed from how they used to be and we won't be using you again.

STEPHANIE B. 
Rating:
1.0

My reservation was jacked up

Christian R. 
Rating:
5.0

Overall, I had a wonderful experience. The U-Haul staff was friendly and very knowledgeable. I would definitely recommend U-Haul and especially the Austin Peay location.

Kim J. 
Rating:
1.0

Overcharged

Rafael C. 
Rating:
5.0

Customer Service was professional and knowledgeable to the system

Jewel A. 
Rating:
4.0

Making copies of driver licenses

Les P. 
Rating:
5.0

Nothing

Lashoundra K. 
Rating:
5.0

I was very satisfied with the customer service I received from both young ladies at this location. Nicole and the other young lady I forgot her name were very helpful. Thanks I will return to this location in the near future. Mrs. Edwards

lavinia E. 
Rating:
5.0

Mary & Ted has great customer service. Very helpful, all around great experience. Keep up the great work.

KAREN C. 
Rating:
5.0

Keep doing what you doing U-Haul you're the greatest

CURTIS M. 
Rating:
5.0

The personnel is very friendly and knowledgeable keep up the good work to them two ladies

donna B. 
Rating:
3.0

To whom this may concern i rent a truck on saturday of last i really wasnt looking foward to paying that amount for service i had the wipers need to be replace i could'nt see the wiper blind need too be relace on driver side the truck need wheel aligment it was like i was all over the road and i told both of the young ladies about the situation i was very dissatisfy with that truck,but i was still charge that amount of money. i just was'nt happy @ all but i need that truck that day because i was moving.

cathy Y. 
Rating:
3.0

First, I want to express appreciation for being able to rent a really nice truck in one city and drop it off in another. The day we moved the furniture it rained hard all day, and having an enclosed truck was a godsend. Service at the pickup point was not what I normally experience. When placing the order online, I had checked reviews and someone complained that they had to drive to a different city than they requested because the truck was not available by the time they got there. After placing my request, I called the location in Pine Bluff to make sure the truck would be available. The woman I spoke with seemed put off that I was asking for confirmation that the truck would be available as requested. All she would say is something like the order is confirmed. She informed me they could not supply an appliance dolly, because all of them were booked, so I said I would handle that at my end. I called again the night before and was told again the order was confirmed. I called the morning we left to make sure we would not drive three hours and have no truck, and she seemed to indicate the truck would be ready at the requested time. When I arrived to check the truck out, I waited 40 minutes for the people ahead of me to be serviced. The fellow who checked me out was amiable. As I left, I asked about furniture pads that I had reserved. He said I could pick them up at the door and asked me about the furniture dolly. I explained that they had told me they did not have one, so I brought one with me (that I had rented from a U-Haul in my home city.) Seeing six pads in a bag, I took two and headed for the truck. He came out and told me I could take only one. I returned one bag, went back to the truck and got the contract, which showed I had reserved a dozen pads. Then he let me take the second bag. At this point I had burned an hour out of day that had little time to spare. I get the impression that the customer service reps were not paying close attention to details, and I got the distinct impression that the lady I spoke with three times did not want to answer my questions. I will probably use U-Haul in the future, but I will check the contract more carefully before leaving the store. I am hoping that U-Haul's system does not think I owe them an appliance dolly.

Jacques M. 
Rating:
5.0

Both young ladies were polite and courteous!!!

John B. 
Rating:
2.0

We originally reserved for the Bartlett location. Got a call that the trucks at Bartlett were frozen and that I needed to pickup at the Raleigh location because those trucks were not frozen. This actually added more miles to my reservation. Got there Saturday, the truck was frozen, was told to enter the passenger side and slide into the driver side. When I asked what do I do about the ice on the steps when I get fuel, she said we don't have any salt. I asked what do I do about the ice on the truck, she said just sit here and let it warm up. I had to call customer service to get help from the personnel to scrap the ice from the uhaul. When I returned the truck I had to stop there to help get the ice off the gas cap to go back to the gas station to get fuel. Extra mileage again. Worst experience ever! More money, more time sitting there to defrost the truck, yes they added time to the rental, but that did not help when I had a team of people who took off that were waiting at my apartment and were mad and upset waiting outside in their vehicle for an hour. I did not need the extra time! Ridiculous waste of extra mileage added onto my rental as well as fuel sitting in the parking lot to defrost the vehicle when this should have been done before I got there. It took almost 45 minutes to defrost it!

GLENDA D. 
Rating:
2.0

My equipment rental was satisfactory, the lady who handled my rental and equipment return was not. She was very rude the whole time and felt the negativity she portrayed was racially motivated. Overall I do not think she is a good face for uhaul treating customers the way she does.

KEVIN L. 
Rating:
5.0

The two young ladies working there on 2/14 were exceptional!

MARK B. 
Rating:
5.0

Keep up the awesome work; thanks so much!

Shirmilia B. 
Rating:
1.0

Staff very unprofessional & on top of that I believe there is a little fraud going on because I have never been charged so much at any other location.

Jakata J. 
No reviews have been submitted for this location.

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