Customer Reviews for U-Haul Moving & Storage of Reading

4,536 reviews

1647 N 5th St   Reading, PA 19601
(Rt 222 N)

(610) 375-6168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 375-6168

1647 N 5th St
Reading, PA 19601
(Rt 222 N)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All of the folks that assisted me for both the pickup and return were very friendly and helpful.

James J. 
Rating:
5.0

Customer did not leave a comment.

Marco O. 
Rating:
5.0

Thank you for your excellent service Jesica, I will make my recommendations for you

ALEXIS T. 
Rating:
5.0

Jessica is Awesome. She is great with the customer. She is good with solving customer issues. And making sure the customer leave happy.

FREDERICK S. 
Rating:
5.0

This U Haul is the best. They are always nice and kind. And have Great service and always professional.

FREDERICK S. 
Rating:
5.0

Thank you to Jessica and the staff. They are amazing. Very helpful, very knowledgeable about the truck and equipment.

FREDERICK S. 
Rating:
5.0

The website needs to be more clear as far as describing how much fits in a truck. In my case, I needed a larger truck but the description of what a 15 foot truck carries is unclear on the website.

FRANKLYN L. 
Rating:
5.0

Customer did not leave a comment.

DAYROSKY M. 
Rating:
5.0

Customer did not leave a comment.

Johan Emmanuel S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

JOVANKA L. 
Rating:
5.0

Customer did not leave a comment.

MAYRA R. 
Rating:
3.0

Staff not very customer friendly. Told me the store was closed when I needed help but I was able to gain access through open sliding doors. Call 20 minutes ahead of drop off and noted I would be a minute or two after 7 pm store closing time and needed help with removing trailer and they offered no assistance but was in the store with another customer. Would not recommend this location.

TAMICKA N. 
Rating:
2.0

I contacted customer service about my experience. Both the associates at the location and on the telephone told me they could not assist with a partial refund for errors in the paperwork that resulted in a $60 gas surcharge because the paperwork was incorrectly filed. When I picked up the truck it only had 3/4 of tank and the paperwork stated the tank was full. I uploaded a photo and when I returned the truck it was expected to be at full. I did not receive 10 gallons of gas and was left on the hook when dropping the vehicle off. I would like a refund for the gas and inconvenience of this error that was not resolved.

Michael S. 
Rating:
3.0

Nice experience with the goodlooking women! Lol

Keith H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

Jesse P. 
Rating:
5.0

very smooth

THOMAS G. 
Rating:
2.0

Update each truck with scratches made by a customer at the time they do a drop off it is very important. because they gave me hard time saying that I scratched the truck even when they have a picture on their system to verify it wasn't me, the truck was scratched when I picked it up. They Made me feel bad like everything was my fault and make me feel guilty in just 15 minutes. They were also telling me that the photo was not clear to see the damage. They also told me that they don't like when people don't purchase insurance. After they made zoom in the picture there realized the scratch was there at the time that I picked up the truck.

RICKY C. 
Rating:
5.0

Jessica was excellent and helpful

DE AVONNA S. 
Rating:
5.0

Customer did not leave a comment.

MYLTA K. 
Rating:
5.0

Customer did not leave a comment.

ADDERLY FRANCISC V. 
Rating:
5.0

Customer did not leave a comment.

JOYCE S. 
Rating:
5.0

Friendly, usually have what I need and fast in and out.

John S. 
Rating:
4.0

Customer did not leave a comment.

Patrick F. 
Rating:
1.0

Customer did not leave a comment.

joseph W. 
Rating:
3.0

Customer did not leave a comment.

VIVIAN S. 
Rating:
5.0

Great customer service

SHEIKH S. 
Rating:
4.0

Your staff were very helpful to me.

Carolyn Y. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

Destinee C.  |  First Impressions 
Rating:
5.0

Everything was great. Very easy time renting online, picking up, and returning. Super easy process!!!

Don G. 
Rating:
3.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Nothing. I live in Boyertown, PA and I drive to reading ,pa to deal with these guys. Another thing is they always have the equipment I need available. I'm very satisfied.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

ANIELKA H. 
Rating:
1.0

I was redirected to this location due to the fact that the 24/7 location I chose didn't have the 15' equipment that I needed. This location was 10 miles from my original request, so I called U-Haul to complain. They told me that the good news is that the new location opens at 7am, so I can go right to the counter. NOT TRUE. The don't open until 9am. So, I opened my U-Haul app to check in using my phone. Well guess what? That app can't complete the deal. It just kept spinning. I couldn't check out. A little chat box came up to ask if I wanted to chat live. I said yes and entered my details. NO ONE CAME ONTO THE CHAT AFTER 20 MINTUES!. So, I called the main number that was provided if there were any questions. Nobody answered that phone! So, i called the location (where I sitting in their parking lot). Someone answered from some central location, not my local location. They said "no problem, I will help you right away". They put me on hold for 25 minutes. Finally, someone came into the location where I was and they checked me out. They didn't have the hand truck that I ordered. I will wait to see what my credit card statement says but I suspect that they will over charge me. My credit card company sends me alerts when charges are made and I got a charge that doesn't make any sense with respect to the deal that I made with U-Haul. What a horrible experienece!!!

FRANCIS P. 
Rating:
5.0

Customer did not leave a comment.

Khanh N. 
Rating:
5.0

Great customer service.5 star !!

ANEUDY M. 
Rating:
5.0

Customer did not leave a comment.

VIRAL P. 
Rating:
5.0

Customer did not leave a comment.

ANNA O. 
Rating:
1.0

I never used Uhaul. Why I have this message? Fake and spam

Elsa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY O. 
Rating:
5.0

Maybe provide rental tools at the front service .🤔 like for example to carriage a washer to the truck was to hard for me .

JEANNETTE I. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Staff here was really customer oriented and efficient. I'd hire either one of them in my team! lol

RODERIC R. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Awesome Customer service

Luis N. 
Rating:
5.0

Customer did not leave a comment.

DAVYAHN S. 
Rating:
2.0

I Got charged after hours drop off $20 I try to online return but app not even open its probably don't have enough signals on my phone And it's big Location But they don't even let you park your car there lot they asking you park your car couple blocks there other storage locations

KENAN K. 
Rating:
5.0

Shorter waiting period in lines, and possibly some type of program that gives discounts, or extra time with rentals, or a free basic moving kit starter package, possibly offer the opportunity for free 1our service movers to get heavy or bulky items out and the disabled would be grateful blessed and can finally get to keep all of the things they struggled to. Instead of starting all over again from the bottom.

Yajaira E. 
Rating:
5.0

Customer did not leave a comment.

RAYMER C. 
Rating:
5.0

Great service and the van ran great!

GAGE M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

good job

Jack G. 
Rating:
5.0

Customer did not leave a comment.

Norm G. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Carlito S. 
Rating:
3.0

Customer did not leave a comment.

Estefanis B. 
Rating:
4.0

Everything was fine for the rental and return.

BRENDA F. 
Rating:
5.0

Customer did not leave a comment.

MARIA R. 
Rating:
5.0

Customer did not leave a comment.

LUIS B. 
Rating:
5.0

Actually, went over and above to assist in my situation

ETHEL A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

It's a good service but there should be some kind of discount if you be using this service a lot

Junior F. 
Rating:
5.0

Thank you

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
2.0

They charge fee fuel wrong, So I received fuel tank below 3/4 and refuel the same amount as well

JESUS ENMANUEL C. 
Rating:
4.0

Overall it was a good experience but this was the 2nd time I order a dolly and they did not provide it. I was reimbursed but it would have been a big help to have had it

Heather L. 
Rating:
5.0

Get rid of online check in the time it takes if there's a problem is rediculous, wait times are crazy

Dean A. 
Rating:
5.0

Customer did not leave a comment.

FERNANDA T. 
Rating:
4.0

Don't let units get rented with exhaust leaks, the leak was coming into the cab

Robert P. 
Rating:
5.0

Very personable, Kind, and Helpful !! Thank You !!

Joan D. 
Rating:
5.0

Everything was great! We used you box truck to deliver catering orders. We have already booked 2 more times this year. The ease of picking up and returning the truck was done with ease. Staff was very friendly, theplace was very organized and clean. Boston Market

Ted V. 
Rating:
5.0

Once again, best location to deal with! Awesome job guys! Will ONLY come to this location!

DYLAN G. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

FELIX V. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Nothing - you did everything as promised.

Andy P. 
Rating:
3.0

Having the phone number for the location I am doing business with easy to find.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Best Uhaul spot ever this young guys are the best 5 stars

ADALBERTO G. 
Rating:
5.0

Everything was on point. Very easy pick up and drop off! Thank you!

DAKOTA S. 
Rating:
5.0

Customer did not leave a comment.

SHEILA F. 
Rating:
4.0

The truck wasn't running properly all the way to SC but we made it. A tow truck driver came to our new house in SC and looked at the truck and said he “reset the computer but had NO WAY of knowing whether or not it fixed the problem”. It did NOT. The girl on the phone who handled my roadside claim told me the tow truck driver submitted information to Uhaul claiming nothing was wrong with the truck (which was a lie, someone lied). My brother drove the un-road-worthy vehicle 10 hours back to PA from SC. Ofcourse it broke down on him in the middle of no where on rt 81 in VA and he proceeded to fix a belt which jumped off the pulleys... with his BARE hands. He had no tools with him. We specifically told the roadside people the truck was unsafe and we requested another truck for my brother to return to PA, at which point we were DECLINED. I want compensation for my brothers time and our overall headaches. Our 9.5 hour trip from PA to SC took 13 HOURS because of that truck AND an overall lack of care for our time and safety. I would like a call from a manager immediately. Thank you.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Ana V. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO S. 
Rating:
5.0

Best storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!

Dylan G.  |  Overall Experience 
Rating:
5.0

Great service as always

STERLING H. 
Rating:
5.0

Customer did not leave a comment.

catherine V. 
Rating:
5.0

Staff was nice and polite and talk with wisdom so we can understand I definitely will rent from use again God bless

DELSIE R. 
Rating:
5.0

No se

NELLY G. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

No. U haul is always dependable.

JASON R. 
Rating:
5.0

Great customer service.

ALBA D. 
Rating:
5.0

Customer did not leave a comment.

BRENT H. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WELAIA A. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Easy to get and friendly and knowledgeable staff.

Jessica T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman Floyd G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY B.  |  First Impressions 
Rating:
5.0

Excellent service

eliezer d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEELIAN S.  |  First Impressions 
Rating:
5.0

Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.

Melissa B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albelis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy W.  |  First Impressions 
Rating:
4.0

Nice people and they Will work with you

NATHAN W.  |  First Impressions 
No reviews have been submitted for this location.

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