Customer Reviews for U-Haul Moving & Storage of Reading

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Reading

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Estefanis B.
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Customer did not leave a comment.

Tammy C.
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Customer service is great. Do not change a thing.

Carlos C.
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Scott H.
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MICHAEL J.
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Running lights on trailer did not work. Confirmed was a trailer issue, not a truck issue. Was pulled over for said issue. No one at the store wears a mask. Was charged for 3 days even though I had it for 2. 1st time going to this location in a long time. Will not return

Daniel K.
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The only issue I had was parking our car upon picking up the rental. I had to park 3 blocks away and walk back to the U-Haul office.

DAVE M.
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Makmeka W.
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Erik C.
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Robert H.
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For prepaid customers may want option to have vehicle located at parking lot across from Duncan donates if leaving personal vehicle. Great srrvice reps on pickup and return

MICHAEL E.
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Customer did not leave a comment.

Linda N.
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The help was very nhelpful and nice, would recomend the location to anyone.

brent S.
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Robin C.
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Kent B.
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the lot was pretty full so maneuvering could have been challenging. overall, good, however.

Daniel A.
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Customer did not leave a comment.

ROBERT S.
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Best employees I've met at uhaul in long time. Facility, like others is understaffed. Facility too tight to maneuver. Store is bland as heck. Need music, TV or something because you are always in line and process seems slow slow.

Pablo R.
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Customer did not leave a comment.

Bruce U.
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Jessica Tait was very helpful, super nice and a pleasure to do business with. She made sure I had all my questions answered and made sure I knew what to do at the end of the rental

Perry R.
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Service was great. Definitely improved from my last visit.

Michele K.
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Jessica, who is the manager was wonderful, helpful and is one of the best customer friendly managers. I have been to other companies, for different reason, she is absolutely amazing.

Daisy W. | First Impressions |
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Customer did not leave a comment.

Miodrag J.
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Daniel L.
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I did not set this rental up so I was not aware there was no place for me to leave my car. My GPS also did not get me there. If you don't already, I'd suggest you discuss those two issues with people when they setup a reservation. The people I interfaced with there were very nice and professional

Scott W.
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Three tow dolly's were at this location, two had lighting issues and I was told it was my vehicle. Had their maintenance guy look at it and told me it was a wiring issue with my SUV. Went home tested with my boat trailer and had no issues. Went back to the store and tried the third trailer and had no problems. Was then told the only tow dolly that worked was for local use only. Manager did approve to use it. The service team was helpful but the maintenance guy SUCKS.. Doesnt keep equipment functional then blames your vehicle rather than doing his job.

Zhengrong C.
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Customer did not leave a comment.

ZAINUL D.
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Hire more staff the ones that work there are great it's just a busy place and could do with staff members so customers don't have to wait as much

Carlos S.
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Customer did not leave a comment.

Olga R.
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Gary S.
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Tracy L.
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The employees were awesome and completely on top of it ! Location is busy all the time! They all need raises ! I give them a ten ! Thank you

Gabriela N.
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Poot customer service, staff doesn't even know their own product at this location. Over the phone customer service completely different experience wish U-hual would implement overall satisfaction across the company

James S.
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Customer did not leave a comment.

Marta B.
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Trying to contact a real person at any of the facilities was extremely difficult. I don't think I ever did. Had I not been desperate I would have gone to another company .

David S.
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Customer did not leave a comment.

NATHAN W. | First Impressions |
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Nice people and they Will work with you

Miguel M.
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The ladies here were outstanding and extremely helpful. They made sure I had everything I needed. Thanks ladies.

Mark C.
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Nothing different just continue doing what you girls are doing great customer service experience everytime.

Mark C.
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Customer did not leave a comment.

Michelle G.
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Antonio E.
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Uhaul is the best

Erik P.
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Manager is very nice and friendly.

Ricardo G.
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Customer did not leave a comment.

Eliot L.
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Jamie J.
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Ronald W.
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Tracy O.
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See my comments above there's a whole lot you could do to improve. Please call and I'll share.

Haroli V.
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Customer did not leave a comment.

Brian K.
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BRIAN E.
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Es una buena compañía, los empleados son exelentes. Lo que pasa en muchas ocasiones el cliente es muy dificultoso. No escucha al representante cuando le habla, no quiere seguir las reglas de la compañia. de mi parte estoy muy satisfecho por esta compañía y empleados..muchas gracias. y la Señorita que me ayudó a efectuar mi reservación. Muy profesional Un millón de gracias a ella...

Curtis H.
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Jessica and here helpers are the best Uhaul dealer I've ever had the pleasure of using. Very friendly and fast to get you out the door and down the road.

ERNEST F.
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We reserve a 26' truck since Thursday for pick up on Saturday on the phone with a representative and she guaranteed us that the truck will be available. We even received an email stating that our 26' truck guarantee and will be available for pickup at 10 am. We hired two movers, got there to get only a 15' truck which was not able to carry all our products. Don't make promises you cannot keep. Treat customer with care.

christopher I.
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Customer did not leave a comment.

Tyler U.
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I greatly appreciated this location after being lied to by a rep from another location, this team was able to get me a last minute truck. So thanks to the team here in Reading, for going above and beyond the obvious standard.

Jose F.
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Jordan A.
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Johnny L.
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richard N.
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Ellen G.
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Miguel C.
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Good good

Eugene M.
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Mark R.
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Cynthia O.
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Daniel R.
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Rosemarie W.
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OLGA L.
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Excelente servicio

Jay B.
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Have Rentes from U Haul b4 n Also from this location. Quick checkin. TRUCK - Wreaked of Smoke - NOT GOOD 4 Someone w ALLERGIES.. After returning The Very fast checkout receipt by email never arrived. Next morning went to the location. Finally, after l looking in the truck ( At my insistence ) IT was found the Email Receipt had not been sent. There was a $ 90 overcharge in my mind. Jess - Doubled checked the mileage. She found the numbers scrambled - Great. She processed an immediate credit showed me on the e-screeb. 3 Days- later - NO $ returned yet. Hopefully, just a blink on the screen. However, I ran into 2 people at my local Bank. Both had similar experiences. Beware and Check Your return documents. Would Rent there again - wont tell others like I have - but - Buyer Beware !!!

westley A.
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Everybody at N5th street location was incredibly helpful and friendly. I could not have hoped for a better experience from the woman issued me the rental van to the gentleman who inspected my van on return - I would highly recommend this location and it's employees - thank you Wes A.

JERMAINE J.
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Employees handled my customer service well! QUICK AND FAST. They double checked to see if a truck was available even though I had not put in reservations for one! A special thanks to Jessica!!! Will be back in the future!!

jennifer B.
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Customer did not leave a comment.

Angel L.
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The line and wait time to turn in the trucks closer to the end of the day are ridiculously long. I had to wait outside of the compound in the middle of the street before getting into the compound.

jammi D.
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Customer did not leave a comment.

Schaleen B.
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Angel S.
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jeff M.
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Vionette V.
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ronald S.
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Robert E.
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David S.
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Excellent customer service willing to help any way they can

THEODORE G.
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Customer did not leave a comment.

Jay B.
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The Experience was Excellent, Thorough and Speedy. I rented another Van locally a few months ago. That Experience was ok - this was Excellent from Check In till Check Out !

Allister M.
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Customer did not leave a comment.

Yaritza R.
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Nothing customer service is excellent!

SALVADOR R.
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Customer did not leave a comment.

MILAGROS R.
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Catherine V.
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Was disappointed with the system. Seems like there were problems with the computer that day. Had to wait over two hours before getting the truck we had reserved and the line was super long. The employees and manager were trying their best but overall it wasn't a pleasant experience. You need to find an easier way.

William L.
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Customer did not leave a comment.

dominga R. | Overall Experience |
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All my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!

luis V.
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Customer did not leave a comment.

OMAR R.
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Lawrence W.
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Mikael F.
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Fernando R.
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Excelent, the workers need use masc all the time

Philis A.
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Customer did not leave a comment.

STANLEY B.
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The space available is tight but people friendly.

Lucinda D.
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Hire more workers for this site or make sure you have at least 2 designated for the counter. They are very busy and do their best by staying very professional and moving as fast as possible through all customers even when the customers are frustrated.

Charles B.
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Sales representative very friendly and courteous. No complaints and would highly recommend.

Robert Y.
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Keep up the great job

BRIAN W.
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Customer did not leave a comment.

Robin S.
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Could use a little more parking area.

Rosario L.
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Horrible equipment

Danny N.
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Customer did not leave a comment.

Daniel B.
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Your On Line Vehicle Check is good and speedy. However it is not always available as indicate. And compatibility to each and every Telephone System maybe a difficulty. But the alternative of the Customer having to protect Him or Herself by taking photos of the Truck or Rental Equipment taken is an inconvenience.

doria s. | First Impressions |
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Very nice and very helpful. Thanh you

lakisha w. | Overall Experience |
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They truly worked with me an was very caring.

leon K. | First Impressions |
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Excellent & exceptional service by this team, thanks guys!!

Rachel R. | Overall Experience |
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Your general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.

Oscar U. | Overall Experience |
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No coment

jeannette b. | Overall Experience |
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Thank yous

Diane P. | First Impressions |
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Wait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage no

audrey r. | Overall Experience |
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First time I used this service but not the last one. Keep the excellent service!

TINA M. | Reservation |
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Jessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also

MOHAMMAD H. | Overall Experience |
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I recommend this U-Haul Storage Facility to all my friends.

kaieishia s. | Overall Experience |
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Uhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out

Diana R. | Overall Experience |
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Where is there discount? Had damage to my things in storage 5/28/2018 Claim no#-(01045109-2018)

william d. | Reservation |
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Many, many problems from beginning contact to final dropoff. 139 characters is not enough.

WILTON H. | Overall Experience |
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You sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE

carlos r. | Overall Experience |
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I lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar

Shanta P. | Overall Experience |
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easy to start and end storage agreement

Dillard B. | Overall Experience |
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There was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.

No reviews have been submitted for this location.

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