Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was trash in the trailer
I reserved the trailer for 24hrs, once there is was told I couldn't do that, even though I clicked the alotted time I wanted.
ERIK W
Rating:
1.0
Horrible all my furniture pieces have been misplaced and I can’t find nothing to put it back together !!!
Luciani D
Rating:
3.0
I would recommend but I would make sure I would tell people to take picture of everything
Tynesha W
Rating:
4.0
Not a whole lot everything was pretty much self-explanatory. The trucks were clean and efficient. I had no problem I didn’t go online. I walked right in the store in a few minutes after customer was done they waited on me ordered, but I needed to order and it was great. Came two days later picked up my vehicle. Did my work and came back and dropped the vehicle off. Great I’ll do it again another time.
john h
Rating:
3.0
Every time I drop off of pick up there is an issue I had to stand in the office for almost an hour they were very understaffed and the girl that was working was awesome but she's only 1 person that os doing way to many jobs at once
CARALYN W
Rating:
1.0
Was told a different price upfront and then got charged more afterwards and rude older women
AMILCAR E
Rating:
5.0
Customer did not leave a comment.
PRASANNAKUMAR G
Rating:
5.0
Customer did not leave a comment.
Denisis M
|
Overall Experience
Rating:
5.0
The staff was nice and kind. They help me pick the right size truck that I need. And the staff was very fast and helpful.Thank you so much uhaul😀😀😀😀
yolanda u
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE P
Rating:
5.0
The person that was running the counter is a true professional. She was handling many customers at once and made the check in and check out of the vehicle very easy. I will recommend this place to anyone who needs a rental vehicle.
CHRISTOPHER C
Rating:
1.0
Manager charged me 3 times the amount
She lied on camera
Employees pressure washing their own vehicles instead of helping customers
MELISSA H
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Customer did not leave a comment.
Jose A
|
Overall Experience
Rating:
2.0
Need a facelift from the standpoint of customer service....long lines and people who really don't want to be there. I have to hook up my trailer and also disengage and put it back....not a "can I help you or thank you" Rates are decent and equipment okay. Just my two cents.
TIMOTHY T
Rating:
5.0
Customer did not leave a comment.
Paul V
Rating:
5.0
The customer service was excellent!..
KHADESIA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Byron H
Rating:
5.0
Customer did not leave a comment.
SANTOS O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARREN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ENMANUEL C
Rating:
5.0
Customer did not leave a comment.
Calvin S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clark H
Rating:
4.0
Customer did not leave a comment.
NICHOLAS T
|
Overall Experience
Rating:
2.0
The original unit that I rented out the ceiling was torn out and it rained inside of the unit I was given excuses I was fraudulently charged for unit I didn't have to pay for they called my phone the staff did and harass me basically and so I had to call corporate office and then I no longer was harassed saying that I needed to pay I needed to pay
erica t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gricelia R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER W
Rating:
5.0
Excelente los chicos que brindan el servicio
FELIX P
Rating:
5.0
Customer did not leave a comment.
Roger F
Rating:
5.0
I lost an hour and finally I couldn't make the delivery using the app, it was impossible to upload the photos.
TAMAR G
Rating:
5.0
Very good
ISMAEL C
Rating:
5.0
Explain more in detail about payments and returns.
LUZ S
Rating:
5.0
Excelente
JOSHUA O
Rating:
5.0
Hire another employee to help out during the week, it seems there were only 2 at this location during the week, also have trailers available at other locations,, I could of rented from a uhsul 2 miles away but had to rent from one 15 miles away..
JONATHAN N
Rating:
5.0
Very professional and welcoming. The office team and manager went above and beyond to provide excellent customer care. They elevate the U-Haul brand,. and upper management has to be proud of this team.
CHARLES K
|
First Impressions
Rating:
5.0
Excellent staff,very friendly and professional.
DARREN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark D
Rating:
5.0
Good
LEONEL M
Rating:
1.0
The manager discriminates against minorities, I have rented at many U-Hauls across the country for many years, had great service, this manager is a huge liability to your corporation and must be removed immediately.
MUSA A
Rating:
3.0
I used the app and it definitely helps with saving time, however it’s usually the other customers in the store that consume all the time of the staff.
Timothy E
Rating:
5.0
Customer did not leave a comment.
Gricelia R
|
First Impressions
Rating:
5.0
The trailers brake system was not working properly
MIGUEL A
Rating:
4.0
Other than the fact that I requested a hand truck for use in my U-haul remtal and got 2 bags of moving blankets instead (which weren't needed) it was a pretty clean process.
WILLIAM L
Rating:
3.0
tight lot need bigger property
DALE R
Rating:
5.0
You guys are great! Moved 95% of my stuff in one go!!
JALYNN T
Rating:
1.0
The general manager was extremely rude and not welcoming at all. We had a question about location and she just directed us to the back of the lot and we had to find the vehicle. The vehicle had a bad tire sensor and i came back int to ask her about itt and she was rude and waived her hand at me very dismissive and told me not to worry about it. I was there for 45 minutes to get a truck and that is unacceptable. I do not recommend this location at all.
JAMI H
Rating:
4.0
Customer did not leave a comment.
Carlos A
Rating:
3.0
Customer did not leave a comment.
Ryan G
Rating:
5.0
Customer did not leave a comment.
SAMY R
Rating:
5.0
I would like to compliment Shana Naftzinger on the excellent none to take care of my needs in renting a truck. She went above and beyond with customer service and helping me. Thank you Shana for all that you did for me in getting a truck rented!!
The improvement that would recommend would be getting your internet site working properly. It was very frustrating trying to take pictures when we picked up our vehicle and your website would not work.
TERESA B
Rating:
5.0
Customer did not leave a comment.
EDWARD G
Rating:
5.0
Customer did not leave a comment.
BRIAN K
Rating:
5.0
Customer did not leave a comment.
JOSE F
Rating:
5.0
Customer did not leave a comment.
Eliaquin J
Rating:
5.0
Shawna was extremely helpful especially with the power outage. We always rent from her facility in Reading.
melanie k
Rating:
2.0
Customer did not leave a comment.
Matthew B
Rating:
5.0
I have rented previously from this location and purchased many moving supplies. The staff is courteous and helpful.
AMY M
Rating:
4.0
Customer did not leave a comment.
GARY K
Rating:
5.0
Good costume services
JOSE T
Rating:
5.0
Customer did not leave a comment.
ALBERT S
Rating:
4.0
Customer did not leave a comment.
DENNIS W
Rating:
5.0
Don't let the computers go down on Fridays
Irvin G
Rating:
5.0
Customer did not leave a comment.
JEREMY S
Rating:
5.0
Customer did not leave a comment.
ERIK K
Rating:
4.0
Customer did not leave a comment.
MONTSERRAT W
Rating:
2.0
There were roaches coming out of the heater
ROSALIA B
Rating:
3.0
The truck is rented didn't have a ramp. The steering wheel didn't allow me to see, it was on my way.
ADA G
Rating:
5.0
Customer did not leave a comment.
ELIAQUIN J
Rating:
5.0
Customer did not leave a comment.
Stefany r
Rating:
5.0
After my return, the agent was very kind and patient! He even went over my bill in detail!
DAVID R
Rating:
4.0
Customer did not leave a comment.
VALERIO S
Rating:
5.0
Very happy and pleased with how I was taken care of! Thank you guys for your service!
Carlos G
Rating:
5.0
Customer did not leave a comment.
JOEL M
Rating:
5.0
The counter service for check in and out was great !!!!
LORENZO C
Rating:
5.0
Customer did not leave a comment.
WILLIAM R
Rating:
3.0
Customer did not leave a comment.
Nilson A
Rating:
5.0
None
JOSE R
Rating:
1.0
The customer service was so poor. Specially the manager was so rude and didn’t help at all. They need to improve a lot.
CLARIBEL R
Rating:
5.0
Customer did not leave a comment.
Amirah P
Rating:
5.0
Stay being friendly and kind.
CATHERINE R
Rating:
5.0
Customer did not leave a comment.
Jefren O
Rating:
5.0
Customer did not leave a comment.
ELIAQUIN J
Rating:
5.0
Customer did not leave a comment.
PAUL T
Rating:
5.0
Customer did not leave a comment.
LESLI M
Rating:
5.0
Customer did not leave a comment.
GABINO A
Rating:
3.0
Nobody came out to help and I didn’t really interact with anyone so I can’t say one way or another.
TYLER S
Rating:
5.0
Customer did not leave a comment.
LEUDIS M
Rating:
3.0
Customer did not leave a comment.
Carmelo R
Rating:
5.0
Great people in Reading. Shauna is the best
EDWARD S
Rating:
5.0
Christa was very helpful with renting me the truck and giving me a space to parked the return rental after closing hours, due to the ice storm coming during the night. Very Professional and Courteous Service. 5 stars🌟
James W
Rating:
5.0
I cannot think of anything
Irvin G
Rating:
4.0
Customer did not leave a comment.
Richard M
Rating:
5.0
Customer did not leave a comment.
GEORGE H
Rating:
5.0
Customer did not leave a comment.
Eliaquin J
Rating:
3.0
Customer did not leave a comment.
DIANE S
Rating:
4.0
Customer did not leave a comment.
TYRELL M
Rating:
5.0
Awesome customer service and on point
Virginia S
Rating:
4.0
Very quick pick up service and willing to extend rental,if need.
Very friendly.
Mix of rental to choice from for you're needs .
Excellent customer service
KRISTY K
Rating:
4.0
Customer did not leave a comment.
KRISTEN B
Rating:
5.0
Customer did not leave a comment.
FELIX C
Rating:
5.0
Everything ok
PABLO H
Rating:
5.0
Customer did not leave a comment.
ILENE K
Rating:
5.0
The windows were not very clean.
MICHAEL S
Rating:
5.0
Very friendly staff
SHANTA P
Rating:
5.0
Customer did not leave a comment.
ELIAQUIN J
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
Customer did not leave a comment.
HILDA L
Rating:
5.0
Todo estuvo fenomenal.
FRANK O
Rating:
5.0
Customer did not leave a comment.
TROY S
Rating:
5.0
Shana and the employees were very very helpful. Made our experience run smoothly.
DONALD K
Rating:
3.0
I waited 40 minutes just to turn in my truck. It was dirty in the bed area when I rented it.
CHAD S
Rating:
5.0
Customer did not leave a comment.
VICTOR B
Rating:
4.0
Customer did not leave a comment.
JACOB M
Rating:
5.0
The storage unit didn’t have any lights inside to see anything when putting in or taking out stuff but it was well kept
JUAN F
|
Overall Experience
Rating:
5.0
I am fully satisfied with the unit and service provided by UHaul and the staff.
Mia R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIO C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dawn e
|
First Impressions
Rating:
4.0
It would have been more convenient if it had been a 24/7 access. I work 2nd shift and when I got out of work; I didn't have access to the storage.
letty v
|
Overall Experience
Rating:
5.0
Staff went above and beyond to be helpful despite the miscommunication caused by notes not taken by the national office when we talked to them. This was thankfully cleared up when we talked to the Reading team when we showed up to dropped off our trailer. They did everything to help us out after our long tumultuous drive up from Georgia.
thomas B
|
First Impressions
Rating:
5.0
Very good
Ramon M
|
Overall Experience
Rating:
5.0
The only problem I found uncooked rice in some of my boxes when I looked up what it could be it was some kind of insect that was in those boxes i don’t how they got in I had to wash all those clothes over all thank you
Reylinn I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosalba L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brandi S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
albian w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kimberly a
|
Overall Experience
Rating:
4.0
It would be beneficial if Access hours were 24/7. I work 2nd and sometimes 3rd shift. But overall the rest of the services are excellent.
letty v
|
First Impressions
Rating:
1.0
Mostly I want to commend the staff. I have always appreciated their friendliness and willingness to help. After 3 1/2 years I just moved out of my unit 2 days ago. Ran into some issues and Shana and ALL her staff were so very helpful, absolutely above and beyond. I’d have been stuck and probably crying if not for them. I hope my new facility in Florida is as good.
Melissa B
|
Overall Experience
Rating:
5.0
Excellent customer service, the staff was very helpful in everything they asked all my questions explaining everything to me.
karina f
|
First Impressions
Rating:
4.0
I was pleased with the overall experience and if I need to do it again I will not hesitate to come back
rubin m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mario C
|
First Impressions
Rating:
5.0
Everyone was so friendly and helpful! They solve problems! The staff doesn’t just inform you of any issues you may have they also present with solutions! They helped me out when I had to relocate my father, a retired Vietnam Veteran from Reading PA to NC. Best experience ever
Dora W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
janet m
|
First Impressions
Rating:
5.0
The costumer service is great
Christian A
|
First Impressions
Rating:
5.0
So far I like hope never change
Luis G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
juanita v
|
Overall Experience
Rating:
5.0
Shana and her team are customer service professionals.
Thomas D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
alondra r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
donna c
|
First Impressions
Rating:
5.0
I'm satisfied the service
erma t
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Abdourahmane A
|
Overall Experience
Rating:
4.0
thank you for the service and I will let my friends and family know your facility
rubin m
|
First Impressions
Rating:
4.0
The storage area is a bit tight, driving a truck, almost couldn’t get out, and having to pay extra for 24/7 access was a surprise … otherwise, Shana(and crew) met my every EVERY concern/request, with creativity, flexibility, and focus, Nice Folks …
DAVID J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas D
|
First Impressions
Rating:
2.0
The fact that I have to use a certain lock that freezes in the winter and broke off two of my keys only for the facility to say they can’t help me it’s my problem.
No it’s my problem if I can pick my lock. Will never be using uhaul storage units again due to this policy
Alexander J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
nathanael b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOEL G
|
First Impressions
Rating:
4.0
Good afternoon, the facility was short of staff, he was along and couldn’t check the storage for me , I had to leave .
Pedro C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carlos p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesus t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YOKATY B
|
Overall Experience
Rating:
5.0
Thank you
darline o
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JEFFEREY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joan G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ebony S
|
First Impressions
Rating:
3.0
The office staff lied about the hours of operation. Watched us pull in with the truck after taking it for gas and left didn’t help settle any issues or problems I had.
Kimberly C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard e
|
First Impressions
Rating:
5.0
4
Mia R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARILYN V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose A
|
First Impressions
Rating:
5.0
The girls there were very nice and attentive. There was a definately a team environment.
Heminton U
|
First Impressions
Rating:
5.0
The staff were also really respectful and nice kind and friendly
Polite and helpful whenever you need them
I really appreciate you all
Thank you Thank you Thank you
ahmed t
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MONICA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ahmed t
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
crystal w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carmen L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIO H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Norman F
|
Overall Experience
Rating:
5.0
The ladies was very polite and very nice
carmen r
|
Overall Experience
Rating:
4.0
It's U-Haul and nothing changes much. Thank God for that because we all know that everything else has in Reading!! Oh and everyone spoke English..
Carol H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruth M
|
Overall Experience
Rating:
5.0
Shana was an awesome help and made sure I was good to go being a first time storage user.. Thank you again Shana!
Whitney D
|
Overall Experience
Rating:
5.0
My Vien agradecido con el servicio que me dieron todos gracias muchas gracias por todo i que dios me los bendiga a todos.
Jose D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eliot l
|
Overall Experience
Rating:
5.0
Great & always friendly wud use again ✌🏼
tracy v
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jeremy S
|
Overall Experience
Rating:
5.0
Jessica was AMAZING...Needs a raise$$
Whitney D
|
First Impressions
Rating:
5.0
Excelente atención
jose p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Javish M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Javish M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica N
|
Overall Experience
Rating:
1.0
Major customer service training is needed! The manager/owner should not be in store to greet or deal with people, her condescending attitude is horrific and she is setting her staff up for failure. The lack of leadership and poor customer service are a poor combination for a business that deals with people. You want to create an experience when you come in contact with those that you are doing business with and my “experience” was:
Uh-Huh
Okay
Yeah , I just need your card
Read the small print
Ummm, someone was to fix that
(All of this with a twisted face and lack of empathy)
In my world, where my company actually deals with customers—this would be unacceptable!
NICOLE F
|
First Impressions
Rating:
5.0
A little expensive but I completely understand prices have gone up
francheska m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEELIAN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONICA H
|
First Impressions
Rating:
5.0
Excellent service
eliezer d
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Wendy G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jailene B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raymond A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Destinee C
|
First Impressions
Rating:
1.0
I never used Uhaul. Why I have this message? Fake and spam
Elsa S
|
Overall Experience
Rating:
5.0
Best storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited!
Great job guys!
Dylan G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jocelyn O
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Angela B
|
Overall Experience
Rating:
5.0
Easy to get and friendly and knowledgeable staff.
Jessica T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Norman F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raymond A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATALIN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
emily r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry B
|
First Impressions
Rating:
5.0
Excellent service
eliezer d
|
First Impressions
Rating:
3.0
Staff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.
ASHLEY O
|
Overall Experience
Rating:
5.0
Thanks for the good service
Jose O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tiffany g
|
Overall Experience
Rating:
5.0
Impressive with making changes and bumps in the road with moving overall.
MARC L
|
Overall Experience
Rating:
5.0
Thank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.
LORENA M
|
Overall Experience
Rating:
5.0
Awesome staff. They always answered my questions and always very respectful.
TRAVIS H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tanya p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEELIAN S
|
First Impressions
Rating:
5.0
Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.
Melissa B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Albelis C
|
First Impressions
Rating:
5.0
Manager and employees were professional, courteous, knowledgeable and efficient
Michael S
|
Overall Experience
Rating:
5.0
Excellent customer service. Listen to your needs and work with you. I would recommend to friends and family.
Marisol C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesus F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NANCY P
|
First Impressions
Rating:
5.0
I will thanks to Uhaul to give me the opportunity
Jose O
|
First Impressions
Rating:
3.0
I move out of the storage rooms and was still charge for a other month
learie p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daisy W
|
First Impressions
Rating:
4.0
Nice people and they Will work with you
NATHAN W
|
First Impressions
Rating:
1.0
All my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!
dominga R
|
Overall Experience
Rating:
5.0
Very nice and very helpful. Thanh you
Doria S
|
First Impressions
Rating:
4.0
They truly worked with me an was very caring.
lakisha w
|
Overall Experience
Rating:
5.0
Excellent & exceptional service by this team, thanks guys!!
leon K
|
First Impressions
Rating:
1.0
Your general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.
Rachel R
|
Overall Experience
Rating:
3.0
No coment
Oscar U
|
Overall Experience
Rating:
5.0
Thank yous
jeannette b
|
Overall Experience
Rating:
1.0
Wait time for storage shed was a hour and a half
Was told we could have truck till Saturday than was told had to be returned by Friday by 645
And had to wait that long than was told free storage no
Diane P
|
First Impressions
Rating:
5.0
First time I used this service but not the last one. Keep the excellent service!
audrey r
|
Overall Experience
Rating:
5.0
Jessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also
TINA H
|
Reservation
Rating:
5.0
I recommend this U-Haul Storage Facility to all my friends.
MOHAMMAD H
|
Overall Experience
Rating:
1.0
Uhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out
kaieishia s
|
Overall Experience
Rating:
1.0
Where is there discount?
Had damage to my things in storage
5/28/2018
Claim no#-(01045109-2018)
Diana R
|
Overall Experience
Rating:
1.0
Many, many problems from beginning contact to final dropoff. 139 characters is not enough.
william d
|
Reservation
Rating:
1.0
You sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE
WILTON H
|
Overall Experience
Rating:
1.0
I lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar
carlos r
|
Overall Experience
Rating:
5.0
easy to start and end storage agreement
Shanta P
|
Overall Experience
Rating:
1.0
There was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.