Customer Reviews for U-Haul Moving & Storage of Reading

Customer did not leave a comment.

Friendly Lady helping. Nice smile.

I rented a motorcycle trailer from U Haul recently. I reserved one a day in advance from the dealer in Reading. Very easy to work through an online reservation followed up with my towing equipment to save time. The trailer was available at the appointed time. Shana was very helpful and friendly to get me set up and on my way.

Great service

Customer did not leave a comment.

Customer did not leave a comment.

Neither of the employees were wearing face masks. It made me feel like they hadn't adequately sanitized the van between customers for covid, so I used my own wipes to sanitize.

The customer service at this location was impeccable. The truck was clean and sanitized. Every single person at this location was friendly and willing to help. However, my feedback does not apply to this specific location, but rather the poor scheduling system Uhaul has. I had a truck scheduled for 8am on Saturday and was only informed at 3:40pm on Friday afternoon that my truck was not going to be available for another 6.5 hours. Why did the scheduling system let me schedule a truck for that time if they knew it was unavailable? Why did Uhaul not contact me sooner than less than 18hrs prior to my pickup time to let me know my truck was not going to be available? I expect better from the scheduling side of things from a company that made a business out of scheduling trucks for rent.

Your staff was helpful and I didn't have to wait a long time for my truck. It was a nice experience.

Customer did not leave a comment.

The employees at this location were excellent to work with, positive, and helpful to me. I would recommend their service.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Good attitude - helpful

Jessica, an employee at this Uhaul location was highly unprofessional. Harassed me through her personal cell phone number via text message. Made threats to set the rental out for recovery/stolen if I didn't return it by her demanded time. Moving can be stressful enough and unfortunately there were delays and I could not return the rental truck by the intended time, however Jessica, not understanding, refused to be courteous, professional, or kind.

Customer did not leave a comment.

Customer did not leave a comment.

We reserved a truck with a dolly and the customer service rep mentioned that twice. We got 21 mikes down the road and thought “they never checked anything”. So we pulled over and there was no dolly. We go all the way back and they said “oh we tried to catch you before you left the parking lot. A few problems with that. 1- no apology and said it was our fault for not checking. (Oh I'm sorry, the customer making the reservation had to make sure you did your job?) 2- if you realized we didn't have dolly as we left the parking lot you didn't think to call either number we left you? 3- in our return route we called UHAUL customer service and while we got an apology and someone who began to help us, we got cut off. She never called us back and she never called the facility to let them know we were coming back like she insisted she was doing. 4-while getting dolly and exposing to the desk service how far we got she proceeded to explain how when the staff is getting and order processed and customers want to get out of there, that's when things get forgotten. Here's an idea, train your staff to never let stuff go out until they check that everything is there! Every rental place I have ever been dies that until I've been to yours! They did not charge us for the extra mileage we put on as a result but they offered no other form of good measure. You could have given us some discount. It's the principle. We lost an hour of time and had to replan what we were going to do and we still had to pay to fill up the tank. An extra 42 miles was probably a few gallons of gas. We got the important stuff done so I moved on but don't plan on seeing me or anyone I know.

Customer did not leave a comment.

Customer did not leave a comment.

Jessica was such a pleasure all around and showed so much professionalism. Absolutely amazing customer service! She shows that she really cares for her costumers and appreciates them. Will definitely be going back!

Charging me for two days when I wasn't permitted to return it earlier

Check in associate was very rude and unprofessional, had an attitude with me when I didn't know where to park. She shouldn't be someone working for your company if she doesn't know how to be polite to customers.

Nothing the staff at this location were awesome. Kudos to the young man (with tattoos) don't remember his name but he was awesome. Definitely a people person and an asset to your company. Thank you for the best truck rental experience I have ever had.

Customer did not leave a comment.

One of the staff went above and beyond when our car wouldn't start. He brought out a portable charger and then his personal car to get us started. I didn't expect to have my car die, but was extremely happy to have one of your staff be willing to help us not be stranded or have to tow my vehicle.

Require masks be worn in the facility.

Customer did not leave a comment.

Customer did not leave a comment.

This was an overall TERRIBLE experience. I reserved a 26' truck for a one way haul on October 6th, for our move on October 31. The reservation was made so that i could pick up at 4 pm on 10/30 and keep overnight and return by 4pm on 10/31 at our new location 40 miles away. Fast forward to 10/30...i go to pick up the truck and they tell me i only have it for four hours. I said oh absolutely not. She went and got a manager who proceeded to tell me that they, meaning uhaul, don't do one way overnight trips. I asked why someone would reserve it like that then. She was insistent that they sent me an email and a text message with changes. I showed her both, neither had these changes. She proceeded to tell me that they have a lot of new people in the office and that's why it was reserved wrongly. Quite frankly she was a bitch. I asked her if she was the manager and she said im one of them i said i want a different one. She said well she's gonna tell you the same thing but I'll get her she's the area manager. Out walks the lady i reserved with. I said oh you're the area manager huh? I said i guess you've been here a while too become the area manager. She said what can i do for you. I told her and she said oh it's just a reservation. There are no guarantees. What the f^%k is that? Do you can take all my information, reserve a truck and get something completely different and that's OK. After her kicking my husband out of the store and a 45 minute debate, i received the truck, got it for cheaper, and got Cheaper rates on mileage. I left the facility completely pissed of and insistent on not using UHAUL again. Right now im more interested in saving the people the frustration. But you best believe I'm reporting this shit to corporate. They had me in a corner. I couldn't move without the truck.... they knew that. You have no right to take advantage of people like that. You can't run a business on empty promises and attitudes. NEVER AGAIN WILL I USE UHAUL. I don't care if every other company is more expensive. If they keep your reservations properly and treat people with respect they are worth the money. Side note: there were irate customers on the phone when i made the reservation and when i return need the truck there was a lady who was being overcharged for storage and s pissed off customer on the phone. Should have been my first sign....

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

I made my original reservation three weeks before for a different location closer to my house. Four days before the reservation, U-haul called and told me my truck was not available (after sitting on my money the whole time). Two days later, they called again and said that truck wasn't available either. Then I had to switch to a round trip rental cross state, costing me almost double what my original reservation was. So I go about my business and bring the truck back to the same drop off location at 7am when the store opens (as instructed). Nobody is at the store so after waiting half an hour I check the truck in online. The app tries to charge me another $300 (presumably because it did not see the balance I had from my original reservation, as is evident on my rental contract). So I disputed the charges and dropped off my keys. This company has made the already stressful process of moving even more stressful at every opportunity.

Customer did not leave a comment.

They were very busy but efficient.

Need parking area for customers. I needed to walk 2 blocks to get to UHaul office.

After returned the truck, everything was fine Next day received email that the tire was flat. Charge 300.00🤨

Customer did not leave a comment.

Customer did not leave a comment.

Keep doing what your doing and you will be fine. Service was great and pretty quick.

Customer did not leave a comment.

Customer did not leave a comment.

Customer service is great. Do not change a thing.

Customer did not leave a comment.

Customer did not leave a comment.

Running lights on trailer did not work. Confirmed was a trailer issue, not a truck issue. Was pulled over for said issue. No one at the store wears a mask. Was charged for 3 days even though I had it for 2. 1st time going to this location in a long time. Will not return

The only issue I had was parking our car upon picking up the rental. I had to park 3 blocks away and walk back to the U-Haul office.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

For prepaid customers may want option to have vehicle located at parking lot across from Duncan donates if leaving personal vehicle. Great srrvice reps on pickup and return

Customer did not leave a comment.

The help was very nhelpful and nice, would recomend the location to anyone.

Customer did not leave a comment.

Customer did not leave a comment.

the lot was pretty full so maneuvering could have been challenging. overall, good, however.

Customer did not leave a comment.

Best employees I've met at uhaul in long time. Facility, like others is understaffed. Facility too tight to maneuver. Store is bland as heck. Need music, TV or something because you are always in line and process seems slow slow.

Customer did not leave a comment.

Jessica Tait was very helpful, super nice and a pleasure to do business with. She made sure I had all my questions answered and made sure I knew what to do at the end of the rental

Service was great. Definitely improved from my last visit.

Jessica, who is the manager was wonderful, helpful and is one of the best customer friendly managers. I have been to other companies, for different reason, she is absolutely amazing.

Customer did not leave a comment.

Customer did not leave a comment.

I did not set this rental up so I was not aware there was no place for me to leave my car. My GPS also did not get me there. If you don't already, I'd suggest you discuss those two issues with people when they setup a reservation. The people I interfaced with there were very nice and professional

Three tow dolly's were at this location, two had lighting issues and I was told it was my vehicle. Had their maintenance guy look at it and told me it was a wiring issue with my SUV. Went home tested with my boat trailer and had no issues. Went back to the store and tried the third trailer and had no problems. Was then told the only tow dolly that worked was for local use only. Manager did approve to use it. The service team was helpful but the maintenance guy SUCKS.. Doesnt keep equipment functional then blames your vehicle rather than doing his job.

Customer did not leave a comment.

Hire more staff the ones that work there are great it's just a busy place and could do with staff members so customers don't have to wait as much

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

The employees were awesome and completely on top of it ! Location is busy all the time! They all need raises ! I give them a ten ! Thank you

Poot customer service, staff doesn't even know their own product at this location. Over the phone customer service completely different experience wish U-hual would implement overall satisfaction across the company

Customer did not leave a comment.

Trying to contact a real person at any of the facilities was extremely difficult. I don't think I ever did. Had I not been desperate I would have gone to another company .

Customer did not leave a comment.

The ladies here were outstanding and extremely helpful. They made sure I had everything I needed. Thanks ladies.

Nothing different just continue doing what you girls are doing great customer service experience everytime.

Customer did not leave a comment.

Customer did not leave a comment.

Uhaul is the best

Manager is very nice and friendly.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

See my comments above there's a whole lot you could do to improve. Please call and I'll share.

Customer did not leave a comment.

Customer did not leave a comment.

Es una buena compañía, los empleados son exelentes. Lo que pasa en muchas ocasiones el cliente es muy dificultoso. No escucha al representante cuando le habla, no quiere seguir las reglas de la compañia. de mi parte estoy muy satisfecho por esta compañía y empleados..muchas gracias. y la Señorita que me ayudó a efectuar mi reservación. Muy profesional Un millón de gracias a ella...

Jessica and here helpers are the best Uhaul dealer I've ever had the pleasure of using. Very friendly and fast to get you out the door and down the road.

We reserve a 26' truck since Thursday for pick up on Saturday on the phone with a representative and she guaranteed us that the truck will be available. We even received an email stating that our 26' truck guarantee and will be available for pickup at 10 am. We hired two movers, got there to get only a 15' truck which was not able to carry all our products. Don't make promises you cannot keep. Treat customer with care.

Customer did not leave a comment.

I greatly appreciated this location after being lied to by a rep from another location, this team was able to get me a last minute truck. So thanks to the team here in Reading, for going above and beyond the obvious standard.

Customer did not leave a comment.

Customer did not leave a comment.