Customer Reviews for U-Haul Moving & Storage of Reading

4,756 reviews

1647 N 5th St   Reading, PA 19601
(Rt 222 N)

(610) 375-6168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(610) 375-6168

1647 N 5th St
Reading, PA 19601
(Rt 222 N)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Great customer service

James E. 
Rating:
5.0

The young lady there was very pleasant and helpful ! Everything went very well !

Warren F. 
Rating:
5.0

This location was wonderful! The team was helpful, attentive, and hard working! I appreciated everyone's help with our moving process!

Hunter A. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

jennifer G. 
Rating:
5.0

Nothing. Jessica was wonderful to deal with- friendly, knowledgeable and organized!

Sharon L. 
Rating:
5.0

Awesome service

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

carole S. 
Rating:
5.0

Everything good thank you

Taishaly M. 
Rating:
3.0

Staff needs to be more pleasant

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
4.0

The truck needed a wheel alignment bad... the truck was clean

Anthony B. 
Rating:
3.0

Everything was just fine no complaints

Ibelis R. 
Rating:
4.0

I forget the gentleman's name I worked with but I picked up the auto transport and dropped it off to the same person. He was A+ in my book very pleasant to deal with. The process was quick and seamless. The location itself is a bit difficult to get trailers in and out when there are other people there also renting equipment that they may not know how to maneuver. For anyone renting just be patient.

Leandre D. 
Rating:
3.0

Rented a auto transport trailer, unit had damage to the fender and was very greasy around safety chains and frame. The Lady at the counter was very helpful and addressed the damage right away and apologized for it not being taken care of before the rental.

kevin R. 
Rating:
4.0

Customer did not leave a comment.

Sergio C. 
Rating:
5.0

Customer did not leave a comment.

CESAR V. 
Rating:
5.0

Great crew.thanks.

bobby G. 
Rating:
5.0

Customer did not leave a comment.

Ediberto R. 
Rating:
5.0

This should be your guys standards

Cesar A. 
Rating:
1.0

Major customer service training is needed! The manager/owner should not be in store to greet or deal with people, her condescending attitude is horrific and she is setting her staff up for failure. The lack of leadership and poor customer service are a poor combination for a business that deals with people. You want to create an experience when you come in contact with those that you are doing business with and my “experience” was: Uh-Huh Okay Yeah , I just need your card Read the small print Ummm, someone was to fix that (All of this with a twisted face and lack of empathy) In my world, where my company actually deals with customers—this would be unacceptable!

NICOLE F.  |  First Impressions 
Rating:
5.0

The woman at the counter and her helpers were excellent and helped so much! Very happy and pleased with this location.

Cliff S. 
Rating:
3.0

Customer service training is needed as the GM is less than enthusiastic to assist a new customer. The team is only as good as their foundational leader and to say I have had better service at a corner store in the inner city would be an understatement. Maybe she should be required to see herself on camera to understand the energy that she gives off. It is almost as if she doesn't want to be there. If it wasn't for me being in a hurry, I would've leased a unit elsewhere while my home is being redone—as customer service is the cornerstone of a service based business!!!

Nicole F. 
Rating:
5.0

A little expensive but I completely understand prices have gone up

francheska michelle f.  |  First Impressions 
Rating:
5.0

Awesome Customer Service! Promptly greeted and process was handled efficiently on my arrival and return. Thank You!

Kelly R. 
Rating:
5.0

Maybe a heads up that the vehicle is at a different location.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

charles R. 
Rating:
5.0

Customer did not leave a comment.

Kamalie Q. 
Rating:
5.0

Customer did not leave a comment.

christal N. 
Rating:
5.0

The staff was very friendly and accommodating.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

Roland D. 
Rating:
5.0

Honestly, even though I was in a bit of a bad mood at first. Everyone was great. From the first woman I moderately ignorantly clashed with, to the cheerful younger girl who received the vehicle, and the charismatic young man who was already inside it registering it. Good people. And the product delivered what I needed.

daniel G. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
3.0

Thank you

Rachel B. 
Rating:
5.0

Nothing at all

ALEXANDER C. 
Rating:
5.0

Very professional and courteous

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Nothing. They were very friendly and informative. Will definitely recommend this site in the future.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Harry R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Very friendly and price was very reasonable

Jamey K. 
Rating:
3.0

The people were friendly and very helpful. The only problem was the room in the parking lot was tight and cramped. They need a bigger lot for equipment and to move your vehicle around in a more safe manor.

Mike M. 
Rating:
5.0

Your staff is FANTASTIC! They mulit-task like pros and are very friendly and truly care out the customer's satisfaction!! They need raises!!!!

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Will E. 
Rating:
4.0

Staff was fantastic, pickup and return smooth We'll run office

Dorothy P. 
Rating:
1.0

No receipt provided during drop off due to the volume of customers in the location resulting in a rush to process hence not providing all pertinent documentation (i.e. a receipt to show what was actually used and any refund owed to us). After drop off we were called stating there were damages. The driver returned to speak with the associate who had to consult with the manager and ultimately it was determined that pictures were not taken prior to pick up and the damages were already there. Horrible experience.

Sydney C. 
Rating:
5.0

Everything is good 👍

Enrique E. 
Rating:
5.0

Customer did not leave a comment.

melanie K. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

simply awesome, Keep up the good work.

William F. 
Rating:
5.0

Improve your reservation department!!!!! I got jacked around from day one!!!!!! Your location on fifth street Reading Pa. was great.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Certainly is a tight spot but works. Staff were helpful and friendly. Heck in was a bit delayed but that was due to another customer not the staff. Both the check-in and check-out procedure went very smoothly.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Luz S. 
Rating:
3.0

Online reservation indicated cost would be $34.00, check out cost at location said cost would be $52.00. Returning the vehicle after 1 1/2 hours, 30 miles and same fuel level, cost was over $70.00. The side of the van advertises $19.95!!! Tire pressure sensor said pressure low and oil change required!!!

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

melanie K. 
Rating:
5.0

Customer did not leave a comment.

Wilson D. 
Rating:
5.0

Had a great experience at the Reading Uhaul. Everyone was on point and made my move easy. Thank you for a stress free rental.

Michael L. 
Rating:
5.0

Everything was excellent and fast service from pick up to return. Even went over my time a little and the location was very accommodating to extending my time. Thank you!

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

MARION P. 
Rating:
4.0

Overall the experience was good. I had some issues trying to figure out the location since I was texted and emailed 3 different ones. The help center was understanding and very helpful.

Nancy S. 
Rating:
5.0

Keep all as is. All where polite as awesome. Great experience. No complaints at all.

Bradley S. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
5.0

No improvement needed!!!!

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
5.0

Take care of those two young lady's and that young man in there because they were exactly the type of excellent all around employees employers wish they could find. They are worth a little extra to the U Haul company believe me They are absolutely a valuable asset to your company. Invest in them and U haul co will no doubt have a big return in the years to come by keeping them rightfully rewarded. Your costumers will have a breeze doing buisness with them

Jamie D. 
Rating:
5.0

Very great customer service Jessica

Mark C. 
Rating:
4.0

Long wait to pick up but it was Saturday morning. Staff was friendly and efficient.

Susan W. 
Rating:
5.0

Awesome experience quick and easy

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Yaritza R. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
5.0

Super friendly and professional service

Lisandro D. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
3.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Staff at this location were very professional, courteous and very helpful! That made for a very good experience! Would definitely recommend this location. .

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Your customer service is great as always thanks!

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
4.0

Not much needed to improve. I called and reserved a trailer. The next day I picked it up. I went to the counter, filled out paperwork and paid, then got hooked up and left. Perfect.

VINCENT O. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Nelson G. 
Rating:
5.0

Check-in and check-out were easy and done quickly and efficiently. The equipment performed as expected and the cost was fair. This is a good company, and location, to do business with in the future.

Don S. 
Rating:
5.0

I always have a great experience with UHaul on 5th St

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
3.0

Customer did not leave a comment.

Katlyn H. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Jeovany R. 
Rating:
5.0

Have used this location many times. Great staff! Very helpful and professional. However I declined the damage waiver but I noticed I got charged for it.

Denise D. 
Rating:
5.0

Great shout out to the team on 5th street for always delivering great customer service. 15'

Jose N. 
Rating:
5.0

Customer did not leave a comment.

LEELIAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA H.  |  First Impressions 
Rating:
5.0

Excellent service

eliezer d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wendy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jailene B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE Anthony V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destinee C.  |  First Impressions 
Rating:
1.0

I never used Uhaul. Why I have this message? Fake and spam

Elsa S.  |  Overall Experience 
Rating:
5.0

Best storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!

Dylan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
5.0

Easy to get and friendly and knowledgeable staff.

Jessica T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman Floyd G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATALIN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry B.  |  First Impressions 
Rating:
5.0

Excellent service

eliezer d.  |  First Impressions 
Rating:
3.0

Staff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.

Ashley O.  |  Overall Experience 
Rating:
5.0

Thanks for the good service

Jose O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany g.  |  Overall Experience 
Rating:
5.0

Impressive with making changes and bumps in the road with moving overall.

MARC L.  |  Overall Experience 
Rating:
5.0

Thank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.

LORENA M.  |  Overall Experience 
Rating:
5.0

Awesome staff. They always answered my questions and always very respectful.

TRAVIS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Ann R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanya p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEELIAN S.  |  First Impressions 
Rating:
5.0

Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.

Melissa B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albelis C.  |  First Impressions 
Rating:
5.0

Manager and employees were professional, courteous, knowledgeable and efficient

Michael S.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Listen to your needs and work with you. I would recommend to friends and family.

Marisol C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NANCY P.  |  First Impressions 
Rating:
5.0

I will thanks to Uhaul to give me the opportunity

Jose O.  |  First Impressions 
Rating:
3.0

I move out of the storage rooms and was still charge for a other month

learie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy W.  |  First Impressions 
Rating:
4.0

Nice people and they Will work with you

NATHAN W.  |  First Impressions 
Rating:
1.0

All my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!

dominga R.  |  Overall Experience 
Rating:
5.0

Very nice and very helpful. Thanh you

Doria S.  |  First Impressions 
Rating:
4.0

They truly worked with me an was very caring.

lakisha w.  |  Overall Experience 
Rating:
5.0

Excellent & exceptional service by this team, thanks guys!!

leon K.  |  First Impressions 
Rating:
1.0

Your general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.

Rachel R.  |  Overall Experience 
Rating:
3.0

No coment

Oscar U.  |  Overall Experience 
Rating:
5.0

Thank yous

jeannette b.  |  Overall Experience 
Rating:
1.0

Wait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage no

Diane P.  |  First Impressions 
Rating:
5.0

First time I used this service but not the last one. Keep the excellent service!

audrey r.  |  Overall Experience 
Rating:
5.0

Jessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also

TINA M.  |  Reservation 
Rating:
5.0

I recommend this U-Haul Storage Facility to all my friends.

MOHAMMAD H.  |  Overall Experience 
Rating:
1.0

Uhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out

kaieishia s.  |  Overall Experience 
Rating:
1.0

Where is there discount? Had damage to my things in storage 5/28/2018 Claim no#-(01045109-2018)

Diana R.  |  Overall Experience 
Rating:
1.0

Many, many problems from beginning contact to final dropoff. 139 characters is not enough.

william d.  |  Reservation 
Rating:
1.0

You sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE

WILTON H.  |  Overall Experience 
Rating:
1.0

I lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar

carlos r.  |  Overall Experience 
Rating:
5.0

easy to start and end storage agreement

Shanta P.  |  Overall Experience 
Rating:
1.0

There was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.

Dillard B.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top