Customer Reviews for U-Haul Moving & Storage of Reading

4,701 reviews

1647 N 5th St   Reading, PA 19601
(Rt 222 N)

(610) 375-6168

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 375-6168

1647 N 5th St
Reading, PA 19601
(Rt 222 N)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Will E. 
Rating:
4.0

Staff was fantastic, pickup and return smooth We'll run office

Dorothy P. 
Rating:
1.0

No receipt provided during drop off due to the volume of customers in the location resulting in a rush to process hence not providing all pertinent documentation (i.e. a receipt to show what was actually used and any refund owed to us). After drop off we were called stating there were damages. The driver returned to speak with the associate who had to consult with the manager and ultimately it was determined that pictures were not taken prior to pick up and the damages were already there. Horrible experience.

Sydney C. 
Rating:
5.0

Everything is good 👍

Enrique E. 
Rating:
5.0

Customer did not leave a comment.

melanie K. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

simply awesome, Keep up the good work.

William F. 
Rating:
5.0

Improve your reservation department!!!!! I got jacked around from day one!!!!!! Your location on fifth street Reading Pa. was great.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Certainly is a tight spot but works. Staff were helpful and friendly. Heck in was a bit delayed but that was due to another customer not the staff. Both the check-in and check-out procedure went very smoothly.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Luz S. 
Rating:
3.0

Online reservation indicated cost would be $34.00, check out cost at location said cost would be $52.00. Returning the vehicle after 1 1/2 hours, 30 miles and same fuel level, cost was over $70.00. The side of the van advertises $19.95!!! Tire pressure sensor said pressure low and oil change required!!!

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

melanie K. 
Rating:
5.0

Customer did not leave a comment.

Wilson D. 
Rating:
5.0

Had a great experience at the Reading Uhaul. Everyone was on point and made my move easy. Thank you for a stress free rental.

Michael L. 
Rating:
5.0

Everything was excellent and fast service from pick up to return. Even went over my time a little and the location was very accommodating to extending my time. Thank you!

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

MARION P. 
Rating:
4.0

Overall the experience was good. I had some issues trying to figure out the location since I was texted and emailed 3 different ones. The help center was understanding and very helpful.

Nancy S. 
Rating:
5.0

Keep all as is. All where polite as awesome. Great experience. No complaints at all.

Bradley S. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
5.0

No improvement needed!!!!

MIGUEL R. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
5.0

Take care of those two young lady's and that young man in there because they were exactly the type of excellent all around employees employers wish they could find. They are worth a little extra to the U Haul company believe me They are absolutely a valuable asset to your company. Invest in them and U haul co will no doubt have a big return in the years to come by keeping them rightfully rewarded. Your costumers will have a breeze doing buisness with them

Jamie D. 
Rating:
5.0

Very great customer service Jessica

Mark C. 
Rating:
4.0

Long wait to pick up but it was Saturday morning. Staff was friendly and efficient.

Susan W. 
Rating:
5.0

Awesome experience quick and easy

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Yaritza R. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
5.0

Super friendly and professional service

Lisandro D. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
3.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Staff at this location were very professional, courteous and very helpful! That made for a very good experience! Would definitely recommend this location. .

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Your customer service is great as always thanks!

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
4.0

Not much needed to improve. I called and reserved a trailer. The next day I picked it up. I went to the counter, filled out paperwork and paid, then got hooked up and left. Perfect.

VINCENT O. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Nelson G. 
Rating:
5.0

Check-in and check-out were easy and done quickly and efficiently. The equipment performed as expected and the cost was fair. This is a good company, and location, to do business with in the future.

Don S. 
Rating:
5.0

I always have a great experience with UHaul on 5th St

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
3.0

Customer did not leave a comment.

Katlyn H. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Jeovany R. 
Rating:
5.0

Have used this location many times. Great staff! Very helpful and professional. However I declined the damage waiver but I noticed I got charged for it.

Denise D. 
Rating:
5.0

Great shout out to the team on 5th street for always delivering great customer service. 15'

Jose N. 
Rating:
4.0

Customer did not leave a comment.

Aubrie P. 
Rating:
4.0

couldn't be any easyer

Alex S. 
Rating:
5.0

Customer did not leave a comment.

MELANEO T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Bonnie S. 
Rating:
4.0

Customer did not leave a comment.

Miguel P. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
5.0

Staff was helpful and professional!

Joe P. 
Rating:
3.0

The truck I rented had so much damage on it the truck was covered with stickers. The wonderful young who checked me in was doing 4 things at once trying to keep things moving. No one else would help her. If you paid a liveable wage( alot better then you are) you wouldn't have any issues being staffed correctly.

Stephan B. 
Rating:
5.0

Customer did not leave a comment.

MASSIEL P. 
Rating:
5.0

They are great working people and friendly....

Natividad R. 
Rating:
5.0

The lady was very kind and helpful very good job

Dale H. 
Rating:
5.0

Excellent service

SANTOS L. 
Rating:
4.0

Customer did not leave a comment.

Karla R. 
Rating:
5.0

Nothing

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

Everything was great!

Michael B. 
Rating:
5.0

Staff was very helpful at pick up and return. Equipment was clear and in good condition. I will rent from them again.

Patrick M. 
Rating:
5.0

They were very friendly and helpful... Good group over there

KARRIEM R. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Sharon L. 
Rating:
1.0

Customer did not leave a comment.

Cristal S. 
Rating:
5.0

Customer did not leave a comment.

LEELIAN S.  |  Overall Experience 
Rating:
4.0

Longer availability time

CURTIS L. 
Rating:
5.0

Very satisfied with there customers service

LEELIAN S. 
Rating:
3.0

Our gas was below half a tank we returned as we got it. Then was told it should have been at half tank or we would have been charged a fee. We then proceeded and and put gas on because obviously it's cheaper than the fee

Keysha N. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

Anderson M. 
Rating:
5.0

Customer did not leave a comment.

MONICA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nydia H. 
Rating:
4.0

Customer did not leave a comment.

Stanly F. 
Rating:
4.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Keep Truck available.

Cesar G. 
Rating:
1.0

Unprofessional employees

Jordan W. 
Rating:
5.0

Customer did not leave a comment.

Tony A. 
Rating:
5.0

Excellent service

eliezer d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GUSTOVO M. 
Rating:
5.0

Customer did not leave a comment.

Gloria K. 
Rating:
4.0

Customer did not leave a comment.

Renae D. 
Rating:
5.0

Nothing, good service

eugene B. 
Rating:
1.0

Seems like these guys are running a scam with the cleaning fees for stains in the cargo that were already there. When I called back in about it the lady I spoke to was very unprofessional. Everyone will be hearing about this terrible experience

JULIAN T. 
Rating:
5.0

Customer did not leave a comment.

EDDY T. 
Rating:
5.0

Customer did not leave a comment.

Nelson G. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

Jason K. 
Rating:
1.0

The app was not working when I arrived to pickup. It took an hour to get the truck. I called the night before to assure I could pickup early. After returning the truck- same day. There was questions about a scratch in the hood of the truck. I was charged for this scratch that we did not put there even after the “ coverage charge” that I paid for. I will be using Penske next time.

Abraham L. 
Rating:
5.0

Staff was friendly

Sandra G. 
Rating:
1.0

When we went to pick up the 26" truck, they couldn't find it in the system and it got complicated and we had to rent two 15" trucks. I don't recommend this store.

Airiano P. 
Rating:
5.0

Customer did not leave a comment.

Jake M. 
Rating:
5.0

Customer did not leave a comment.

Jasmine L. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

Bruce J. 
Rating:
3.0

Customer did not leave a comment.

Wendy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jailene B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE Anthony V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destinee C.  |  First Impressions 
Rating:
1.0

I never used Uhaul. Why I have this message? Fake and spam

Elsa S.  |  Overall Experience 
Rating:
5.0

Best storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!

Dylan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
5.0

Easy to get and friendly and knowledgeable staff.

Jessica T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman Floyd G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATALIN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry B.  |  First Impressions 
Rating:
5.0

Excellent service

eliezer d.  |  First Impressions 
Rating:
3.0

Staff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.

Ashley O.  |  Overall Experience 
Rating:
5.0

Thanks for the good service

Jose O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany g.  |  Overall Experience 
Rating:
5.0

Impressive with making changes and bumps in the road with moving overall.

MARC L.  |  Overall Experience 
Rating:
5.0

Thank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.

LORENA M.  |  Overall Experience 
Rating:
5.0

Awesome staff. They always answered my questions and always very respectful.

TRAVIS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Ann R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanya p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEELIAN S.  |  First Impressions 
Rating:
5.0

Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.

Melissa B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albelis C.  |  First Impressions 
Rating:
5.0

Manager and employees were professional, courteous, knowledgeable and efficient

Michael S.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Listen to your needs and work with you. I would recommend to friends and family.

Marisol C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NANCY P.  |  First Impressions 
Rating:
5.0

I will thanks to Uhaul to give me the opportunity

Jose O.  |  First Impressions 
Rating:
3.0

I move out of the storage rooms and was still charge for a other month

learie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daisy W.  |  First Impressions 
Rating:
4.0

Nice people and they Will work with you

NATHAN W.  |  First Impressions 
Rating:
1.0

All my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!

dominga R.  |  Overall Experience 
Rating:
5.0

Very nice and very helpful. Thanh you

Doria S.  |  First Impressions 
Rating:
4.0

They truly worked with me an was very caring.

lakisha w.  |  Overall Experience 
Rating:
5.0

Excellent & exceptional service by this team, thanks guys!!

leon K.  |  First Impressions 
Rating:
1.0

Your general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.

Rachel R.  |  Overall Experience 
Rating:
3.0

No coment

Oscar U.  |  Overall Experience 
Rating:
5.0

Thank yous

jeannette b.  |  Overall Experience 
Rating:
1.0

Wait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage no

Diane P.  |  First Impressions 
Rating:
5.0

First time I used this service but not the last one. Keep the excellent service!

audrey r.  |  Overall Experience 
Rating:
5.0

Jessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also

TINA M.  |  Reservation 
Rating:
5.0

I recommend this U-Haul Storage Facility to all my friends.

MOHAMMAD H.  |  Overall Experience 
Rating:
1.0

Uhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out

kaieishia s.  |  Overall Experience 
Rating:
1.0

Where is there discount? Had damage to my things in storage 5/28/2018 Claim no#-(01045109-2018)

Diana R.  |  Overall Experience 
Rating:
1.0

Many, many problems from beginning contact to final dropoff. 139 characters is not enough.

william d.  |  Reservation 
Rating:
1.0

You sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE

WILTON H.  |  Overall Experience 
Rating:
1.0

I lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar

carlos r.  |  Overall Experience 
Rating:
5.0

easy to start and end storage agreement

Shanta P.  |  Overall Experience 
Rating:
1.0

There was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.

Dillard B.  |  Overall Experience 
No reviews have been submitted for this location.

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