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Michael W.Customer Reviews for U-Haul Moving & Storage of Reading
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
James E.The young lady there was very pleasant and helpful ! Everything went very well !
Warren F.This location was wonderful! The team was helpful, attentive, and hard working! I appreciated everyone's help with our moving process!
Hunter A.Nothing. Jessica was wonderful to deal with- friendly, knowledgeable and organized!
Sharon L.Awesome service
JENNIFER B.Everything good thank you
Taishaly M.Staff needs to be more pleasant
Sandra G.The truck needed a wheel alignment bad... the truck was clean
Anthony B.Everything was just fine no complaints
Ibelis R.I forget the gentleman's name I worked with but I picked up the auto transport and dropped it off to the same person. He was A+ in my book very pleasant to deal with. The process was quick and seamless. The location itself is a bit difficult to get trailers in and out when there are other people there also renting equipment that they may not know how to maneuver. For anyone renting just be patient.
Leandre D.Rented a auto transport trailer, unit had damage to the fender and was very greasy around safety chains and frame. The Lady at the counter was very helpful and addressed the damage right away and apologized for it not being taken care of before the rental.
kevin R.Great crew.thanks.
bobby G.This should be your guys standards
Cesar A.Major customer service training is needed! The manager/owner should not be in store to greet or deal with people, her condescending attitude is horrific and she is setting her staff up for failure. The lack of leadership and poor customer service are a poor combination for a business that deals with people. You want to create an experience when you come in contact with those that you are doing business with and my “experience” was: Uh-Huh Okay Yeah , I just need your card Read the small print Ummm, someone was to fix that (All of this with a twisted face and lack of empathy) In my world, where my company actually deals with customers—this would be unacceptable!
NICOLE F. | First ImpressionsThe woman at the counter and her helpers were excellent and helped so much! Very happy and pleased with this location.
Cliff S.Customer service training is needed as the GM is less than enthusiastic to assist a new customer. The team is only as good as their foundational leader and to say I have had better service at a corner store in the inner city would be an understatement. Maybe she should be required to see herself on camera to understand the energy that she gives off. It is almost as if she doesn't want to be there. If it wasn't for me being in a hurry, I would've leased a unit elsewhere while my home is being redone—as customer service is the cornerstone of a service based business!!!
Nicole F.A little expensive but I completely understand prices have gone up
francheska michelle f. | First ImpressionsAwesome Customer Service! Promptly greeted and process was handled efficiently on my arrival and return. Thank You!
Kelly R.Maybe a heads up that the vehicle is at a different location.
Scott D.The staff was very friendly and accommodating.
Jamie W.Honestly, even though I was in a bit of a bad mood at first. Everyone was great. From the first woman I moderately ignorantly clashed with, to the cheerful younger girl who received the vehicle, and the charismatic young man who was already inside it registering it. Good people. And the product delivered what I needed.
daniel G.Thank you
Rachel B.Nothing at all
ALEXANDER C.Very professional and courteous
Joseph S.Nothing. They were very friendly and informative. Will definitely recommend this site in the future.
Kelly S.Very friendly and price was very reasonable
Jamey K.The people were friendly and very helpful. The only problem was the room in the parking lot was tight and cramped. They need a bigger lot for equipment and to move your vehicle around in a more safe manor.
Mike M.Your staff is FANTASTIC! They mulit-task like pros and are very friendly and truly care out the customer's satisfaction!! They need raises!!!!
Lisa S.Staff was fantastic, pickup and return smooth We'll run office
Dorothy P.No receipt provided during drop off due to the volume of customers in the location resulting in a rush to process hence not providing all pertinent documentation (i.e. a receipt to show what was actually used and any refund owed to us). After drop off we were called stating there were damages. The driver returned to speak with the associate who had to consult with the manager and ultimately it was determined that pictures were not taken prior to pick up and the damages were already there. Horrible experience.
Sydney C.Everything is good 👍
Enrique E.simply awesome, Keep up the good work.
William F.Improve your reservation department!!!!! I got jacked around from day one!!!!!! Your location on fifth street Reading Pa. was great.
Jeffrey C.Certainly is a tight spot but works. Staff were helpful and friendly. Heck in was a bit delayed but that was due to another customer not the staff. Both the check-in and check-out procedure went very smoothly.
Paul W.Online reservation indicated cost would be $34.00, check out cost at location said cost would be $52.00. Returning the vehicle after 1 1/2 hours, 30 miles and same fuel level, cost was over $70.00. The side of the van advertises $19.95!!! Tire pressure sensor said pressure low and oil change required!!!
Jeffrey M.Had a great experience at the Reading Uhaul. Everyone was on point and made my move easy. Thank you for a stress free rental.
Michael L.Everything was excellent and fast service from pick up to return. Even went over my time a little and the location was very accommodating to extending my time. Thank you!
Nicole S.Overall the experience was good. I had some issues trying to figure out the location since I was texted and emailed 3 different ones. The help center was understanding and very helpful.
Nancy S.Keep all as is. All where polite as awesome. Great experience. No complaints at all.
Bradley S.No improvement needed!!!!
MIGUEL R.Take care of those two young lady's and that young man in there because they were exactly the type of excellent all around employees employers wish they could find. They are worth a little extra to the U Haul company believe me They are absolutely a valuable asset to your company. Invest in them and U haul co will no doubt have a big return in the years to come by keeping them rightfully rewarded. Your costumers will have a breeze doing buisness with them
Jamie D.Very great customer service Jessica
Mark C.Long wait to pick up but it was Saturday morning. Staff was friendly and efficient.
Susan W.Awesome experience quick and easy
JENNIFER B.Super friendly and professional service
Lisandro D.Staff at this location were very professional, courteous and very helpful! That made for a very good experience! Would definitely recommend this location. .
MICHAEL M.Your customer service is great as always thanks!
CHARLES H.Not much needed to improve. I called and reserved a trailer. The next day I picked it up. I went to the counter, filled out paperwork and paid, then got hooked up and left. Perfect.
VINCENT O.Check-in and check-out were easy and done quickly and efficiently. The equipment performed as expected and the cost was fair. This is a good company, and location, to do business with in the future.
Don S.I always have a great experience with UHaul on 5th St
Stephen O.Have used this location many times. Great staff! Very helpful and professional. However I declined the damage waiver but I noticed I got charged for it.
Denise D.Great shout out to the team on 5th street for always delivering great customer service. 15'
Jose N.Excellent service
eliezer d. | Overall ExperienceI never used Uhaul. Why I have this message? Fake and spam
Elsa S. | Overall ExperienceBest storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!
Dylan G. | Overall ExperienceEasy to get and friendly and knowledgeable staff.
Jessica T. | First ImpressionsExcellent service
eliezer d. | First ImpressionsStaff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.
Ashley O. | Overall ExperienceThanks for the good service
Jose O. | Overall ExperienceImpressive with making changes and bumps in the road with moving overall.
MARC L. | Overall ExperienceThank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.
LORENA M. | Overall ExperienceAwesome staff. They always answered my questions and always very respectful.
TRAVIS H. | Overall ExperienceCustomer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.
Melissa B. | First ImpressionsManager and employees were professional, courteous, knowledgeable and efficient
Michael S. | Overall ExperienceExcellent customer service. Listen to your needs and work with you. I would recommend to friends and family.
Marisol C. | First ImpressionsI will thanks to Uhaul to give me the opportunity
Jose O. | First ImpressionsI move out of the storage rooms and was still charge for a other month
learie p. | Overall ExperienceNice people and they Will work with you
NATHAN W. | First ImpressionsAll my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!
dominga R. | Overall ExperienceVery nice and very helpful. Thanh you
Doria S. | First ImpressionsThey truly worked with me an was very caring.
lakisha w. | Overall ExperienceExcellent & exceptional service by this team, thanks guys!!
leon K. | First ImpressionsYour general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.
Rachel R. | Overall ExperienceNo coment
Oscar U. | Overall ExperienceThank yous
jeannette b. | Overall ExperienceWait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage no
Diane P. | First ImpressionsFirst time I used this service but not the last one. Keep the excellent service!
audrey r. | Overall ExperienceJessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also
TINA M. | ReservationI recommend this U-Haul Storage Facility to all my friends.
MOHAMMAD H. | Overall ExperienceUhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out
kaieishia s. | Overall ExperienceWhere is there discount? Had damage to my things in storage 5/28/2018 Claim no#-(01045109-2018)
Diana R. | Overall ExperienceMany, many problems from beginning contact to final dropoff. 139 characters is not enough.
william d. | ReservationYou sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE
WILTON H. | Overall ExperienceI lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar
carlos r. | Overall Experienceeasy to start and end storage agreement
Shanta P. | Overall ExperienceThere was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.
Dillard B. | Overall Experience