Customer Reviews for U-Haul Moving & Storage of Red Bird Lane
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

108 reviews

5409 S Westmoreland Rd   Dallas, TX 75237

(214) 339-1179

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(214) 339-1179

5409 S Westmoreland Rd
Dallas, TX 75237

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Our son had to file a claim due to rat feces and dust ruining his furnishings, clothing, shoes, paintings, and other belongings. The management team was not accommodating when we requested they hire a pest control company. This storage should be shut down, rats should not be running rapid through a customer’s belongings.

Winifred B.  |  Overall Experience 
Rating:
1.0

I'm pretty sure that all the Uhaul facility have better customers service then this I have endured. They need help and training in customer service skills.

shirley j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERAY L.  |  First Impressions 
Rating:
2.0

My belongings were damaged. There was no one on site when I came to move out and all systems were down 18April21 to which I was unable to rent a truck for my move. One top of it all uhaul prices went up after I had already been using the storage site.

LaKeysha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleshia R.  |  First Impressions 
Rating:
3.0

Rats apparently had access to my storage unit and left rat droppings all over my things. Completely disgusting.

Jhereeca W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Porsha A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tamlga O.  |  Overall Experience 
Rating:
5.0

I wouldnt mind keeping the storage unit but its just to much for me to try to have time to deal with right now but as soon as u all start cleaning it out i would lime for one of u all to reach out to me on some things i might need thanks.

Anthony A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  First Impressions 
Rating:
5.0

When I tried to make a payment on my storage there was an hour wait. I tried to use your website,it was not working at all. Once I was connected with a agent she was very polite and helpful.

Nellie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lanette t.  |  First Impressions 
Rating:
5.0

Excellent courteous service, friendly, polite staff no rush whatsoever. The manager was extremely accommodatable and went the extra mile to ensure satisfactory. I appreciate you guys as I observed teamwork while helping other customers. 2THUMBS UP U-HAUL BECAUSE U-ROCK!!!!

LANITA J.  |  First Impressions 
Rating:
1.0

The staff was very helpful and professional but the reason for me leaving is because of the rat infestation. I was worried about them destroying the rest of my stuff. I didn't want to cause any inconvenience so I decided to go peacefully.

Candace H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

saxony g.  |  First Impressions 
Rating:
4.0

An account that was for a relative the representative attempted to attach to me for uhaul moving. It was very inconvenient and inaccurate to associate us based on name only.

Brandi O.  |  Online Move In 
Rating:
3.0

Nothing to really say but it was a friendly environment

Travonda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA R.  |  Overall Experience 
Rating:
5.0

Very pleased with the company and will always deal with this company

ERIC ADRIAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna T.  |  Overall Experience 
Rating:
1.0

I currently have two storage units. Both move-ins have been frustrating and inconvenient. I have had to chase entry codes for access or locks that were suppose to be in the unit at move in according to the online move in order. The indoor storage only had a few lights working in the hallway. Customer service experiences have been terrible.

Peggy M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Meagan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Selena S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benny F.  |  Overall Experience 
Rating:
5.0

Everyone was so nice, knowledgeable and friendly.

Sonya J.  |  First Impressions 
Rating:
4.0

Staff is very helpful and assisted in answering any questions

Craig P.  |  First Impressions 
Rating:
3.0

the entry code given to me to access the area did not work. Hard to get someone on the phone. I went to the office and had to wait in a line was given a card that did not work. Once in the roll up door was broken. Went back to the office to get a new unit. Back at the storage again, card still not working. Could not get out until someone came in. Very frustrating.

Peggy M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose T.  |  Overall Experience 
Rating:
4.0

No hassle check in and free lock was in unit, lot was clean and code worked flawless

Tonja M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason W.  |  Overall Experience 
Rating:
5.0

everything was nice and no complaints so far

ANTHONY J.  |  First Impressions 
Rating:
5.0

Thanks a lot, I can say whenever I needed assistance someone came immediately and with a smile.

Ryan S.  |  Overall Experience 
Rating:
5.0

The storage space was perfect! I really didn’t know how much space was needed so they definitely helped me out. It was easy to move into the storage. It’s also secure so I can sleep at night. It’s clean and on site person is also nice and here to help when needed. Will definitely be renting from here this point on!

TAYLOR Y.  |  First Impressions 
Rating:
5.0

First and foremost I want to say great customer service!! I had a pleasure renting from them with no problems! The staff is excellent and the office is clean. I will definitely be back and making sure all of my friends and family knows to go to this location. Thanks again UHaul

TAYLOR Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gisela L.  |  Overall Experience 
Rating:
1.0

Uhaul dont want to fix the door due that issue I list mo ey because I couldn't get to my stuff.

Ginny V.  |  Overall Experience 
Rating:
5.0

I appreciate the excellent customer service I received changing my reservation to a more convenient drive-up unit in a different location.

Deborah D.  |  First Impressions 
Rating:
5.0

I will use it again

Fransisca M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freeman F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carolyn H.  |  Overall Experience 
Rating:
4.0

The outside lights on the building next to mine where out. They have been out for months. I’ve told the office girl twice, she said she informed maintenance, but Maintenance has not made any repairs. No maintenance to this facility is being done.

Irby F.  |  Overall Experience 
Rating:
1.0

When got the storage there was a lot of furniture and trash in the hallway. The General store manager asked me was I moving in that day I said no probably buy that Wednesday he said he would have it ready. Wednesday came it was still in the hallway so I called him he came out and move the stuff farther down the hallway and said he would call the moving crew to move it. I waited a whole hour before the general manager got there. When he got there he said he would send me an email for $50 off my next month's rent, which I never got. The move has finally came to move the stuff out of the hallway and it was hard for me to move my stuff in while they was moving the stuff in the hallway out. This all was a mess. I've used this place in the past for storage and Truck Rental, but never again. Plus I did not have access to enter the storage I had to call the manager numerous of time to get a code to get in. Finally I went to the store on Kiest and Westmoreland and got them to reactivate my card. In the store was the general manager again ask him about the email of the $50 off next month rent he was supposed to send. He said he would do it right then again I still never got it. I just moved out the storage and was only there one month. I moved to another storage I got tired of dealing with the confusion. All the other employees was very nice and helpful except the general manager full of lies. I do not recommend this site on Kiest and Westmoreland to no-one!

Lakisha H.  |  Overall Experience 
Rating:
5.0

So far all is well.

Barbara F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY H.  |  Overall Experience 
Rating:
4.0

Although there was a dead mouse and mouse poop everywhere , my stuff was safe !!

Darby R.  |  Overall Experience 
Rating:
2.0

My stuff got wet within the storage and had mold and wet boxes ... who do I speak with about that...

Bretavia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ericka G.  |  Overall Experience 
Rating:
5.0

Thank You for making a stressful move stressfree. I appreciate it. Again Thank You

Wendy E.  |  Overall Experience 
Rating:
5.0

It has been a good experience. There needs to be signs regarding controlled storage location, it is hard to tell where they are located.

Carolyn H.  |  First Impressions 
Rating:
2.0

I rented this storage for over a yr and when I went to retrieve my property my storage unit was full of dead mice and dropping just nasty and smelly. This problem needs to be fixed

Irene D.  |  Overall Experience 
Rating:
5.0

It was an easy and quick process

Cornelia J.  |  First Impressions 
Rating:
1.0

I had a Climate Control Storage it was wet, rat infested fecal storage clothes, shoes, comforters mildewed as well as other items.

CYNTHIA B.  |  Overall Experience 
Rating:
5.0

Cathleen was very helpful

Kamiesha C.  |  Overall Experience 
Rating:
5.0

Didn't really care about the automatic system.

BEVELYN G.  |  Overall Experience 
Rating:
1.0

Debit card payment in person was horrible. I've never paid at one location and the storage facility was at a different location. When i got ready to rent my truck, i couldn't use my cash app card.

Shlawnda C.  |  Overall Experience 
Rating:
3.0

Had rats in my storage unit.

Ruby T.  |  Overall Experience 
Rating:
1.0

I signed documents to give up my items left in storage and uhaul management agreed to cancel my account with no further charges but I’m still getting messages from my bank because uhaul continues to

Mesha R.  |  Overall Experience 
Rating:
4.0

Both representatives were very helpful and knowledgeable.

Brandye W.  |  First Impressions 
Rating:
5.0

If I could rate 100 stars I would these guys got me taken care of within 10 mins excellent customer service provided me with all the information I needed as well .

Nyesha l.  |  First Impressions 
Rating:
2.0

I have been with you guys going on 4 yrs on Sunday I moved out and will no longer need storage space effective10/6/19. A lot of rat dropping all over my things so I will count this as a lost. Thanks.

LACONDRA L.  |  Overall Experience 
Rating:
5.0

Accomadate your needs.

uneeta c.  |  Overall Experience 
Rating:
4.0

E

Edward W.  |  First Impressions 
Rating:
5.0

I had a great experience with the employee staff of the U-Haul service on West Florissant Westmoreland and Kiest and I wanted to give him a basic how this is Brian to the guy to talk to you guys so do

Brian O.  |  First Impressions 
Rating:
5.0

Great customer service.

Debra M.  |  First Impressions 
Rating:
3.0

Got a storage unit hassle free. I will be renting from this location whenever I'm close. Good job.

Anthony N.  |  First Impressions 
Rating:
3.0

Thank u for the opportunity of your services..

Elsa G.  |  Overall Experience 
Rating:
1.0

I Move Out In End Of April Storage # 904 I Move Out @ Begin May Of Storage # 228

GERALDINE W.  |  Overall Experience 
Rating:
1.0

This has been the most frustrating experience ever my access code doesn't work,when you call customer service they give you wrong phone numbers just to get you off the phone I'd like a full refund

Topaiza B.  |  First Impressions 
Rating:
5.0

Very effective and convenient

Jeffrey L.  |  Overall Experience 
Rating:
1.0

26' can't turn b/t buildings leaving us to unload furniture, move it to the opposite end (outside), & back up the starting end through an interior hallway. Was told we could drive up to the unit.

Ranchelle W.  |  First Impressions 
Rating:
5.0

Thank Everyone For Making My Move WONDERFUL ♥️

Marlynn F.  |  Overall Experience 
Rating:
1.0

Stop allowing no nonblack people to work in predominantly black neighborhoods if they're just going to act rude and uncomfortable.

Chianti M.  |  First Impressions 
Rating:
3.0

I gave the score I gave because my card would let me in but not out and someone broke the handle of the door that leads to my and other people storage it didn't get fixed.

JANETTE L.  |  Overall Experience 
Rating:
5.0

I have been official out the unit as of 6/21/2019. Thank you and will rent again from you all if and when I need a storage.

April M.  |  Overall Experience 
Rating:
2.0

Everyone needs to be on one accord. I confirmed the information I needed 3 times before coming to location and once at location I had to remind them of what I was informed in regards to a promotion.

Shanta W.  |  First Impressions 
Rating:
1.0

I’m still in shock over all the items I loss in the flooding!!!! It’s apparent that their was some poor management going on not to catch this problem before I loss almost everything!!!!

Doris B.  |  Overall Experience 
Rating:
5.0

The lady that helped me was excellent.

April M.  |  First Impressions 
Rating:
1.0

We were at least expecting to return the trailer to a person but the person came out and would not return. Maybe because we were black? We got to return the trailer, but the persons car was in the way. No customer service skills at all!!!

Charles H. 
Rating:
3.0

Thanks for allowing me to rent your facility but the rats are aweful please check your pest patrol often because those rats messed up my bed and clothing ...I had to trash those!

tressia b.  |  Overall Experience 
Rating:
1.0

This was by far the WORST experience that I have ever had in regards to customer service. In fact, if I could give this location no stars I would. Ray,the general manager was completely unprofessiona

Pamela B.  |  First Impressions 
Rating:
5.0

I like the security

KEISHA S.  |  First Impressions 
Rating:
1.0

The worker that took my INFORMATION in was very rude to my mother and disrespectful my mother is 82 year's old and I fee that she should have been treated with the upper most rest the lady is rude!!

Eunice M.  |  First Impressions 
Rating:
1.0

Kept debiting my account after I moved out of my unit. Crazy guy from twilight zone insist I still owe 💰 weirdo!!!

Sonya T.  |  Overall Experience 
Rating:
5.0

good

Tameka M.  |  Overall Experience 
Rating:
5.0

I can’t complain about nothing when it comes to this place and the staff I really appreciate how helpful they was to and for me

erin g.  |  Overall Experience 
Rating:
1.0

Do not rent from them the one off red bird they are rude and have very bad attitude. They don't explain anything to you. Bad customer service all way around.

TRACY W.  |  Overall Experience 
Rating:
3.0

The self check out is not a good idea. Everything is confusing. If the person name you put down doesn't answer, it takes longer. I will never use this service again, I would rather go to a location with a live person.

Ericka W. 
Rating:
4.0

Customer did not leave a comment.

LaToshia H. 
Rating:
3.0

The service was okay I really didn’t have to enter act with no one that much most of my communication was via email. So other than the initial set up I can not give a good or bad review.

SHAE W.  |  Overall Experience 
Rating:
4.0

Unit 626 was very clean and ready for me to switch out of 110 yesterday thanks for the immediate response

JULIA S.  |  Reservation 
Rating:
3.0

The overall experience was okay however I wish I would have been informed about the rodents that nippled through my clothes and shoes. I am still waiting for a manager to call me back.

Dathy G.  |  Overall Experience 
Rating:
2.0

Went thru to many unnecessary changes to get storage. Friday and Saturday had issues. Your employee didn't give me a card to get thru gate because he couldn't operate machine that programed it.

Sue C.  |  Reservation 
Rating:
3.0

Too many mice dropping

ROSA P.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful that is everyone

sharmon v.  |  Reservation 
Rating:
1.0

I have been getting this email from UHaul for the past 5+ months. I am not Nathaniel. I don’t live in TX. Apparently you don’t value feedback otherwise this incorrect email would have been deleted.

nathaniel B.  |  Overall Experience 
Rating:
4.0

This facility was average but the way I was treated when I fell on hard times put it over the top. When I initially rented my unit the hours were very limited but I was told that has changed.

carlea w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Demondray W. 
Rating:
1.0

Trash

CoKeisha W.  |  Overall Experience 
Rating:
1.0

Time is very important I wasted and hour and a half waiting on your system to boot, another 30 minutes to complete the task.Returned key,Family harassed. No recommendations from me! I think you owe me

Christene B.  |  Overall Experience 
Rating:
5.0

Excellent service ..thank you

Melissa C.  |  Reservation 
Rating:
5.0

I enjoyed my stay. Thanks

lisa m.  |  Overall Experience 
Rating:
5.0

Thanks!

mary w.  |  Overall Experience 
Rating:
5.0

had to get pass code no one there on sat. to let us in was able to call other storage and get code thnks

david j.  |  Overall Experience 
Rating:
5.0

Great customer service!

Renee C.  |  Overall Experience 
No reviews have been submitted for this location.

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