Customer Reviews for U-Haul Moving & Storage of Richmond

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Richmond

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robert B. on

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Great staff will rent from this place in the future

Gavin G. on

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Customer did not leave a comment.

Chi C. on

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It was raining that day, the metal step on the driver side got some mud on it , and the location charge me $25 for cleaning. I think this cleaning charge is ridiculous and it won’t happen in the other auto rental company. I will not rent van or truck from U Haul again.

chin kang S. on

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Hillary M. on

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Ian F. on

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I had ordered a furniture dolly but I didn’t get one. I did not get charged for it but it would have been handy!

Rabih M. on

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Very friendly staffs, to keep up the good work

DENNIS S. on

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Customer did not leave a comment.

CELSIA FLORAL LT H. on

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I'm kinda annoyed that we're getting charged the overnight drop off fee. Since we're a corporate account, we're unable to use the mobile app to do our own pickup and drop-offs. So, I feel that it's unfair that we get charged this overnight drop off fee, and at the same time we don't have the ability to return ourselves using the mobile app.

Eman S. on

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Bhanu S. on

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Staff were very friendly

Carlo M. on

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A & W Enterprises L. on

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Thank you for the .staffs for their help and service.

Hui X. on

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Customer did not leave a comment.

qiang L. on

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I would like to have a discussion on a truck rental contract No 28180263, which I rent on 9/20/2019 at 7:19 PM. Today I got the receipt showing return Date/Time is 9/22/2019 11:29 AM and After Hours Service Fee $20.00. This record is incorrect as I returned the truck on 9/21/2019 at 7:00 pm, there was a service person in the store, I returned the key to him. It should not be any after hours service fee. Please also explain the fuel sales cost $40.48 from 1/8 to 1/4? I've already fill $30 before returned it.

Mark Anthony F. on

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While being served my customer associate left to serve another customer as well as interrupted my interview to answer the telephone. On top of this, having taken the vehicle at approximately 12.15, returning it appropriately 1 hour later, my bill showed a $20 after hours service fee. I dispute this fee and request a refund + applicable taxes. Please contact me if you have any questions.

KingTsan Alex M. on

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Customer did not leave a comment.

LONG YIN C. on

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The staff at the counter took a picture of my Driver License on HIS PERSONAL PHONE. If someone stole my identity and attempted Credit Fraud, I know who to sue.

cameron C. on

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Larry Austen W. on

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CALVIN S. on

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I upgraded to a bigger truck and was told mileage and gas was included which it was not. That sucks

Kwai Hung L. on

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Samuel L. on

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I had no interaction with personnel. Location was easy to find, limited parking spaces available to actually drop off a vehicle, saw several other trucks behind me coming in to park but there weren’t any more clearly marked vehicle spaces. Hopefully they found somewhere to park!

Bruce B. on

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Ronny Fook Ning J. on

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Jimmy W. on

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Efficient, competent, accommodating staff.

Moe S. on

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Mohammad Sami Z A. on

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LAURA LEAH S. on

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Apparently at the end of the month you don’t have enough staff to clean the vehicles between rentals - the cargo van I took out for a week was dirty in the cargo area and in the cab there was liquids spilled in the cup holders and on the passenger floor. All good though - I put sheets down to stay clean. Would help the staff if they had lose support in busy times. Staff was friendly as always - I have rented here before. Thank you

Liudmila R. on

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Someone left few boxes inside. Lost a little time while staff was picking everything up. All other was great!

Murali R. on

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Juan Francisco Z. on

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Jason M. on

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Michael D. on

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The Calgary Meridian location could learn a lot from the Richmond location. We were in and out in less than 10 minutes.

erika ruth s. on

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Storage space was perfect for our needs. Thanks

Randy Benno Roger N. on

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Service was fine

Lorna D. on

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Will be using your services in a month or so from now

Jessica Lyn M. on

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The staff were always helpful. There was some rodent activity but that is happening all over the city now.

Jia sheng JOSH L. on

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Great experience. Well done.

Jiaxuan C. on

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The fees were not explained clearly. The staff was confused about the charge as well. But the staff are patient and nice. They tried to explain the detail.

JAFARI F. on

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Helpful

key wai j. on

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If I need the storage again , U haul will be my first choice

TW Computing W. on

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I actually moved out on May 23, 2019, one day before the renewal rent payment date. I also walked with the on-duty staff to check the unit inside before my last clean up. I would come back for bigger

VOJA I. on

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Good location, great and supportive staff.

Ocean Cross C. on

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This time was really a very unpleasant experience.

JAMES C. on

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I rented storage space for a period of 10+ years (approx.). I am satisfied with the security of storage. James

ROBERT donald E. on

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Lynn and her team always take very good care of our needs, in a professional, friendly manner.

Marites T. on

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I would recommend this U haul storage to all my friends because staff are nice

Marcel C. on

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Great team

clinton m. on

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Very good service and understanding about some return on storage fees for month with only having storage for 4 days cause of finding a place before the 1st of the month

Pentecostal C. on

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You go for extra miles in serving your customers keep up the good work

Andrea N. on

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Very friendly and professional!

Charanpreet (Preety) K. on

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Ok

Adrienna h. on

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Manager Lynn at the Richmond She’ll Road location in Canada, was rude and gave me verbal eviction notice based on her assumption that I was running a business out of my lockers. dishonest and rude!

MIKE H. on

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The only thing that was bad is there was mouse dropping in my locker. Other than that it was fine

TRI-STAR S. on

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no comments, all Excellent.

Cameron jeffrey R. on

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Rat droppings in a few units

HOLLY M. on

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Suited ours needs very well. Staff was very helpful

Grey Haven e. on

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Excellent to work with in every way. Great staff and great facility. Please don't change!

Peggy Ann M. on

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very commentating and helpful.

DEB M. on

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Clean and courteous!!!

Fung Chung (Christie) L. on

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Last week, I found that the storage's door was crashed and the locked was damaged. I couldn't open the door. No one reported this to me. And, I found a lot of mice dropping on the floor too.

IRWIN B. on

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Lynn is a very pleasant person to deal with.