Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both the service personnel at pick up in the morning and drop off at the end of day were very helpful and good to deal with.
DAVID S
Rating:
5.0
Customer did not leave a comment.
VLADIMIR R
Rating:
5.0
Zero complaints about the entire experience except (as usual) the app. I picked up my van off business hours and had the same issues I always have with the app. It's glitchy, it hangs up, it fails to convert miles to kilometers even when is asks for the answer in kilometers but only accepts answers in miles. It feels like 2007.
The gentleman running the Richmond location this morning was the salvation though, he was efficient and friendly and didn't glitch once.
Peter M
Rating:
5.0
Customer did not leave a comment.
Kwok J
Rating:
5.0
Great service and product. Very quick pickup and return.
MICHAEL R
Rating:
5.0
Bryann, the manager at this facility, was extremely kind and helpful. This was the second time I rented a locker here. Very smooth and straightforward!
Nga L
|
Overall Experience
Rating:
5.0
Base on my experience i have no complain just keep doing your best for your customer.
Thank you!
RIO K
Rating:
5.0
Customer did not leave a comment.
Chong T
Rating:
5.0
Very easy and helpful
WENDY S
Rating:
5.0
I have booked the truck online as it is much cheaper and the truck is new and clean and easy to drive. I hope they have a built in gps.
ROMEN C
Rating:
5.0
The truck is not gasoline friendly.
CHI H
Rating:
5.0
Customer did not leave a comment.
HAL M
Rating:
1.0
The staff is too careless about data entries. One hour prior to my pick up time, a man with the same last name Lee went to pick up his vehicle. Not knowing that Lee is a garden variety Asian last name somehow the staff mixed up the two of us, and registered his rental using his name and license, but my phone number and email. Despite acknowledging the issue and correctly issuing me a rental at the time, they didn't fix the incorrect entry. Thanks to this there is now a rental under my account that I don't have, and the other Mr. Lee has a vehicle he can't return. This is beyond understandably careless and can cost people a lot of time.
My rental van's inside smelled like manure, a brown substance smeared all over the cargo area. A previous driver must have transported a dead cow, checked "this vehicle is clean for the next family to use," and nobody verified it or held them accountable. What is the point of checking the "not clean" box and paying a cleaning fee if no one verifies its truthfulness?
When an Asian man, likely the manager, was called over for the poop van, he told me there was nothing they could do. No offering to clean it, not even stopping to think of a solution or a simple apology, but he just told me to roll down the window for some fresh air. Sure, I'll just consider my furniture nicely seasoned.
The silver lining is when I asked this manager for tips on how to drive a large vehicle, despite looking busy he walked me over and nicely explained the basics to me. He obviously looked passionate about cars and I enjoyed that exchange. Please just fix your dysfunctional staff because most things are fine otherwise.
JEAN L
Rating:
4.0
Customer did not leave a comment.
SURAJ S
Rating:
4.0
Lack of parking
JULIO C
Rating:
4.0
Ordered moving blankets but was not available when picking up the truck
NICHOLAS C
Rating:
1.0
I'm suing.
I had a RESERVATION.
I was sent elsewhere.
My friend's grandparents were fined on the move out and the move in
DREW B
Rating:
5.0
You did great.
Savannah E
Rating:
5.0
Customer did not leave a comment.
BRUCE M
Rating:
5.0
Very helpful staff
JASPREET S
Rating:
5.0
Move in and move out went smoothly
Thank you!
Marlene H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YUANCHANG L
Rating:
5.0
Very friendly and customer focused.
Garth R
Rating:
4.0
Since this vehicle is used for moving , a rear camera for backup may make the job easier
WING-KONG L
Rating:
5.0
The lady stuff was very friendly and helpful.
WENHAN L
Rating:
5.0
Very friendly helpful staff
TAKODA F
Rating:
3.0
Customer did not leave a comment.
Tracy P
Rating:
1.0
Truck was not where it was supposed to be. Employee had to go searching for 10 minutes. He then came down the exit lane with the truck quickly and hit a bulliard with the skirting part on the truck. Please advise them that safety should always be paramount over speed.
STEVEN J
Rating:
5.0
Great customer service. Truck size range excellent.
ANSON B
Rating:
5.0
Customer did not leave a comment.
RAMIN A
Rating:
5.0
Location was very convenient and will be used in the future. Staff were very efficient as well.
WARREN Q
Rating:
5.0
It was a great drop-off experience.
BALAJI S
Rating:
1.0
Improve Customer service. Help customers with their concerns.
RAHUL K
Rating:
5.0
Great
EBRAHIM G
Rating:
5.0
Customer did not leave a comment.
ANSON B
Rating:
5.0
I don’t think there is anything to improve on, everything was seamless.
PETER L
Rating:
4.0
Our destination was Squamish but we had to drop unit off in North Vancouver, we asked if this would exceed the max allowed km and were told we had 101 mi and would be ok. We had to pay an extra $70 plus $30 fuel for this and find this totally unacceptable, we should have been excluded from paying for extra fuel km as there wasn’t a drop off at our destination
TYLER D
Rating:
5.0
Customer did not leave a comment.
SERGE M
Rating:
1.0
The service at the front desk was unsatisfactory. The gentleman at the front desk, who was heavyset, displayed poor customer service attitude.
YICHAO L
Rating:
5.0
Customer did not leave a comment.
Dawn D
Rating:
4.0
Customer did not leave a comment.
ROBERT B
Rating:
3.0
I was disappointed that you just get handed the key… pointed to the vehicle… and no walk around or how to use the cargo van. I figured it out, but very different treatment from when I’ve ever rented a vehicle before. You should show customers the vehicle and maybe show a few things to them. Takes 5 minutes maximum, but it would have helped. Just seemed rushed and not a lot of care was given.
Janine L
Rating:
5.0
Customer did not leave a comment.
THOMAS G
Rating:
1.0
Changed my pick off location to one hour away less than 12 hours.
KE M
Rating:
5.0
Customer did not leave a comment.
KEVIN R
Rating:
5.0
The staff were friendly, courteous and respectful, and above all, very helpful. The process was easy , smooth and convenient .
Jerivel C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NICOLAAS Z
Rating:
5.0
Equipment cleanness is acceptable, but not that clean, Not sure how you calculate the rate.
TAK K
Rating:
5.0
Great, fast service and no issues with the vehicle.
ROBYN L
Rating:
5.0
Customer did not leave a comment.
DENNIS P
Rating:
3.0
Customer did not leave a comment.
Maximilian L
Rating:
4.0
There is no customer parking. I will be going somewhere next time
STUART W
Rating:
5.0
Customer did not leave a comment.
Kelvin C
Rating:
5.0
good guy at counter, easy to rent
GURNOOR T
Rating:
5.0
Customer did not leave a comment.
jia d
Rating:
3.0
The main entrance was blocked by other uhaul vans which caused problems while returning my uhaul. I had to call support line and follow instructions provided. I had park beside uhaul boxes as there were not alternate options. Not sure why and how the main entrance would be blocked as that is very inconvenient for us who don't know the area well.
MOHAMMED A
Rating:
4.0
Nothing too much, everything went very well.
DANIEL C
Rating:
4.0
Customer did not leave a comment.
MOHSIN A
Rating:
5.0
Customer did not leave a comment.
GORDON N
Rating:
5.0
I didn't catch her name, but the agent who helped me was so nice, friendly, and efficient. I'd go back to this location just for her.
STEFANIE J
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Good service at the beginning and end of the van rental. Emoyees were both helpful and knowledgeable 👍
GORDON M
Rating:
5.0
Customer did not leave a comment.
DARIUSZ G
Rating:
5.0
Customer did not leave a comment.
ALFREDO O
Rating:
4.0
Continue providing your excellent customer service
MARC Z
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
|
Overall Experience
Rating:
5.0
Smooth drop-off, friendly gentleman at the desk, efficient service, thank you
Tim Q
Rating:
4.0
Customer did not leave a comment.
ANGELA A
Rating:
2.0
A lot of hidden charges
David L
Rating:
5.0
Very friendly and speedy service. Joseph is a very pleasant person to deal with. Highly recommend.
Clinton M
Rating:
5.0
Great manager and very fast service.
Not a complaint. But I wish that Uhaul start using trucks with Cruise Control.
MOHAMMAD A
Rating:
2.0
No help u hooking or moving the trailer basically just told me where to drop it off.
DAVID C
Rating:
5.0
The staff were prepared and courteous, vehicle was ready and no problems at all. Good value for money.
PIETER D
Rating:
5.0
We picked up on Saturday, at 07:30. There was only one person working at that time. There were several people waiting to be served.
It IS great to have this UHaul outlet in our City, so we do not have to travel over a bridge to the larger facility in Vancouver. That is trip very inconvenient for us.
KELVIN C
Rating:
1.0
Customer did not leave a comment.
NASSER S
Rating:
5.0
Customer did not leave a comment.
CLIFFORD M
Rating:
5.0
Customer did not leave a comment.
ROMEO B
Rating:
2.0
Customers are required to go find and hook up their own trailers from inside the lot and then they're required to come out for an inspection. Upon return customers are also required to take their own trailer back and unhook their own trailer , a lot of self-serve there
DONALD K
Rating:
5.0
Nothing I can think of it was all good
DEBRA B
Rating:
4.0
I have used two trucks in the last six months and the one comment I have is that I noticed straight away was how poor the brakes were in both vehicles.Not impressed at all.Leaving a vehicle with barely a quarter of a tank is ridiculous.Have all vehicles come back with full tanks.Does not loo good.
ALEXANDER M
Rating:
2.0
We went to return our rental in Vancouver and it was closed at 3:45 pm in the afternoon. We called McDonald Park where we rented the truck. They apologized and sent us 5 minutes up the road to another known uhaul return location. The experience there was great and they shared their apologies for the closure of the other location.
John B
Rating:
5.0
Great service while receiving and drop off.
Thankyou
Jaspreet S
Rating:
4.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
Customer did not leave a comment.
SHAUN S
Rating:
5.0
Good service. Easy transaction
REZ M
Rating:
1.0
Customer did not leave a comment.
Kai K
|
Overall Experience
Rating:
5.0
Super helpful at pick up and drop off. Made the process simple and easy. Many thanks
Dean B
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
4.0
They were fine. Only feedback is they wouldn't let me dispose of a rug and couldn't provide context on how much the disposal fee would be and/or where I should take the rug.
Ian H
Rating:
4.0
Customer did not leave a comment.
vicky g
|
Overall Experience
Rating:
5.0
Bryann Dionne has been great to work with as all the of the staff are at this location. Thank-you for all the years of service and support. :)
HEATHER A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN E
Rating:
4.0
Only reason I gave less than perfect score is office is small and only 1 staff. Otherwise the location, equipment, and staff were the usual high quality experience I know and trust with U-Haul. Thank you!
KEVIN T
Rating:
5.0
Customer did not leave a comment.
Jerivel C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lei Y
Rating:
5.0
Nice clean facility with easy access. I feel comfortable storing my belongings there.
Shawn E
|
First Impressions
Rating:
3.0
When trailer is unavailable at the guaranteed location maybe informing the customer that they have to go to
another location would be more enduring to customer relations.
If you have a non guaranteed penalty rebate at least have someone available to authorize the return of the rebate.
Another long run around.
DOLTON C
Rating:
5.0
Perfect
Jay P
Rating:
5.0
Customer did not leave a comment.
WAYNE K
Rating:
3.0
Reserved truck from a location close to home for a reason. Having that changed to Richmond (about as far away as you can get from my house) was ridiculous
Scott R
Rating:
4.0
Customer did not leave a comment.
PO C
Rating:
5.0
Nothing. I was very satisfied
ROBERT S
Rating:
4.0
Good
Chow Y
|
First Impressions
Rating:
4.0
Have the moving supplies stocked I.e moving blankets
Deborah P
Rating:
3.0
The right back signal light and brake light weren't working.
SARA C
Rating:
5.0
Great, efficient service all-around! Kudos Uhaul!
DAVID G
Rating:
1.0
I booked a 9' cargo van for 4 hours, after hitting unexpected delays on the road (car accident), we returned approximately 45 minutes late and were charged both for an additional hour and a $50 late fee. The person working there was rude and unsympathetic. Said if you don't like it, then call Customer Support and complain.
ALAN H
Rating:
4.0
Customer did not leave a comment.
ANTHONY B
Rating:
5.0
They were incredibly nice and helpful. Would recommend this location.
NATASHA S
Rating:
5.0
Customer did not leave a comment.
PRATHYUSH V
Rating:
5.0
Customer did not leave a comment.
Cody T
|
Overall Experience
Rating:
5.0
Very accommodating staff and very helpful and friendly. Thank you all so much
alnoor j
|
Overall Experience
Rating:
3.0
Didn't received refund for half month after rental cancelation, but if you mill payment for a few days they charge crazy fee, not fair!
Eugene S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tristan T
|
Overall Experience
Rating:
5.0
All the staff and especially Bryann Dionne were very helpful and a pleasure to deal with!
JEFF F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra T
|
Online Move In
Rating:
5.0
There could be some lighting within each storage unit. Hard to see inside the unit at times.
Kari M
|
Overall Experience
Rating:
5.0
Thank you!
Terence m
|
Overall Experience
Rating:
5.0
Service excellence
HING L
|
Overall Experience
Rating:
5.0
Excellent store.
Robert A
|
Overall Experience
Rating:
5.0
Very clean and staff very friendly and straightforward and ver y helpful
evelyn l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JHEANELL R
|
Overall Experience
Rating:
5.0
Staff are always very efficient and friendly. Would definitely recommend U-Haul storage.
GLOBAL C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dorothy N
|
Overall Experience
Rating:
5.0
Excellent service thank you so much for an easy and pleasant experience... will definitely recommend the company to friends and family in the future!
Jessica H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pranay S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENYSE H
|
First Impressions
Rating:
5.0
It was good choosing U haul for our storage for the second time. Thank you.
Teresita H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samuel S
|
Overall Experience
Rating:
5.0
Beyond my expectation,thanks.
Qian L
|
Overall Experience
Rating:
5.0
Its even better to have lighting inside storage unit.
FUK M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chen C
|
Overall Experience
Rating:
5.0
The storage unit we rented was clean and hours and access convenient.
karen l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
|
Overall Experience
Rating:
5.0
You run an excellent business! Thanks
Robert A
|
Online Move In
Rating:
5.0
thank you so much for the services you gave👌☺️
ferdinand h
|
Overall Experience
Rating:
2.0
My unit was broken into once a few years ago, and the boxes and stuff were piled around, which was a bit messy. I couldn't go deep into the unit to check things in detail. After that, the U-haul lock was replaced. However, when I opened the storage locker recently -- while the lock was intact -- several items including two solid wood cupboards disappeared without a trace. I must say "What the heck!" It doesn't matter because the reason I opened the locker was to plan a removal of everything and end my clientship. The rental fee increase twice a year and it has become unaffordable. I am glad I moved out, ending an era of money waste.
CHUNG Y
|
Overall Experience
Rating:
5.0
My family & I have used U-Haul vehicles for moving numerous times previously & found their service great. Now, by using their facility for storage is not a concern for me.
Premila B
|
First Impressions
Rating:
5.0
Great location! and Staff is amazing and very helpful!!
georgina C
|
Overall Experience
Rating:
5.0
I been there for over 10 years. Richmond U-Haul staff is very helpful and kind. I get all my rental vehicles from them. I would highly recommend this location to other friends and family. Great manager Bryann.
SOPHANN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHAN M
|
Overall Experience
Rating:
5.0
I may need a bigger or 2 storages.
Terry W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MA V
|
Overall Experience
Rating:
5.0
we are well satisfied.
staff are good, helpful and friendly,
we will surely recommend it to a friend who needs storage.
thank you so much
daisy p
|
Overall Experience
Rating:
5.0
Great staff, good location and well kept.
Robert J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTHONY A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MISAEL L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peng X
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark S
|
Overall Experience
Rating:
5.0
Everyone is so very friendly and helpful.
Robert J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ka C
|
Overall Experience
Rating:
5.0
Everything was great!
Rod W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah E
|
Overall Experience
Rating:
1.0
Unfortunately we were overcharged for a truck rental, and a dolly that was returned
We needed to stop payment
The issue was never rectified
We were told that our items would be auctioned off.
So as far as we know all our stuff is gone and the issues was never resolved.
ryan j
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LEONARD J
|
Overall Experience
Rating:
4.0
Thanks to Manu, Lynn (retired), and the rest of the staff for their service through the years.
Gabrial p
|
Overall Experience
Rating:
5.0
Everyone was kind and accommodating. I received calls back when requested and was allowed an extra day to move out which made all the difference. Thank you!
Olivia P
|
Overall Experience
Rating:
4.0
Staff were very helpful and accommodating!
PARVEEZ K
|
Overall Experience
Rating:
5.0
The staff are always helpful , kind an courteous . Very happy to recommend U Haul at this location
BRUCE P
|
First Impressions
Rating:
5.0
Staffs in this store are excellent! Especially Kuldeep is very helpful, she has excellent service!
Zhenshu Y
|
Overall Experience
Rating:
5.0
Bryann was awesome to deal with! Extremely helpful as most experiences with U-Haul can be frustrating but she had a big smile on her face and went above and beyond with service level! Amazing.
MATT G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Snowbear B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paul c
|
Overall Experience
Rating:
5.0
YOUR COMPANY PROVIDE AN EXCELLENT SERVICE.
I AM YOUR LONG TERM CUSTOMER, IF YOUR COMAPNY CAN
PROVIDE A SPECAIL PRICE,
IT WILL BE GREAT!
THANK YOU!
KIM'S G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADEL N
|
First Impressions
Rating:
5.0
Staff here are amazing. 5 star totally well-deserved.
JONATHAN S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shirley A
|
Overall Experience
Rating:
5.0
Thank you very much
Johny L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
al w
|
Overall Experience
Rating:
5.0
We rented at the Shell Road location in Richmond BC, for three years and had nothing but the greatest experience and help from the staff and management. It made the experience of having to store personal items easy and comfortable.
Dean P
|
Overall Experience
Rating:
3.0
The reason I left the Uhaul facility on Shell Road is due the steady increased rental costs over the last few years.
James S
|
Overall Experience
Rating:
5.0
Don't change these group of staff. I followed their policies because I believe they are dedicated hard-working people, so many customers trust and respect these staff. I will come back for a bigger unit soon.
TW C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
THIAGO M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
adam m
|
Overall Experience
Rating:
5.0
Bryann was responsive and extremely helpful. She deserves a raise!
Liam M
|
Overall Experience
Rating:
5.0
I was very happy with the customer severice
RICHARD J
|
Overall Experience
Rating:
5.0
One doorway needed maintenance, making it difficult for the cart. There is no light in the storage room. Others all very perfect.It is clean.
LIQIU W
|
Overall Experience
Rating:
5.0
Thanks for everything. Such clean facilities and helpful friendly staff.
Valerie G
|
Overall Experience
Rating:
5.0
Staff at Shell Rd UHaul are all very friendly and helpful.
They ensured that I had everything I needed.
ROBYN V
|
Overall Experience
Rating:
5.0
Would use again
Christines G
|
Overall Experience
Rating:
5.0
The access to the storage unit 24/7 with a personal access code for the gate is fantastic!
Manuel D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
hayder j
|
Overall Experience
Rating:
5.0
Staffs at Richmond were amazing and helpful also, the place is well cleaned and maintained.
Jane E
|
Overall Experience
Rating:
5.0
Very happy with my experience at U-Haul in Richmond. Their team is awesome and the manager very nice to deal with. In the 5 years of dealing with them I have not had any issues Thank you.
andrew k
|
Overall Experience
Rating:
5.0
I was very impressed with the work you and your staff did to be accommodating. It was a pleasure to store my things with you!
Colin m
|
Overall Experience
Rating:
5.0
Staffs are well mannered, accommodating and nice people. I am so.glad that we chose Richmond U-Haul.
Jane E
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Gang Z
|
Online Move In
Rating:
5.0
We have been using the Richmond U Haul location since 1997 and have nothing but praise for the people working there. We have always been treated well and fairly. Bryann deserves high praise for being helpful and kind as well as mechanically skilled. We will miss everyone there.
DR. K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VALERIE A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Aaron B
|
Overall Experience
Rating:
5.0
Brianne did a great job in helping me get into a unit!
Anthony P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gurjit m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John U
|
First Impressions
Rating:
5.0
Love how easy it is to get one, move in and move out. The web system makes everything so easy. Great location as there is lots of space to drive in, park your car by the storage entrance. Also so convenient to have the Carta available.
Caroline C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Winnie S
|
Overall Experience
Rating:
5.0
I called yesterday for statement of my account to be emailed to me. On site I also asked for a closing statement，then I was given a zero statement, It kind of looks right. However if as a customer，after closing the account， an account statement can be emailed， clients like me will greatly appreciate and it is really needed.
LU Z
|
Overall Experience
Rating:
5.0
Great staff, unit was clean, good service.
Penny J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Daniel H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wendy w
|
Overall Experience
Rating:
5.0
Thanks for all the extra needed help!:)
Samantha B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
clarke m
|
Overall Experience
Rating:
5.0
This was my first experience dealing with U-Haul, and I was impressed with the great level of service I received.
The staff were professional, friendly, helpful and punctual.
Facilities were well maintained, clean and secure.
Keep up the good work and best of luck.
Issam K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nemesio s
|
Overall Experience
Rating:
5.0
The facility was very well maintained and clean. The staff was amazing - I really like this location.
Olivia B
|
Overall Experience
Rating:
5.0
I found the staff both friendly and helpful each and every time I was there. Moving is stressful and they definitely helped alleviate the stress by making all processes easy!
tania h
|
Overall Experience
Rating:
5.0
Professional, helpful, friendly and punctual
Issam K
|
First Impressions
Rating:
5.0
Excellent services
Moe (
|
First Impressions
Rating:
5.0
Bryann was amazing and continues to be amazing. Fantastic service at Richmond, BC location. Very impressed :) Thanks! Steve
Steve H
|
First Impressions
Rating:
5.0
Excellent staff and service.
Thank you
Regards
Paul Sparkes
Paul S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VIRABHADRASINH S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MA Z
|
Overall Experience
Rating:
5.0
Pretty good! Very satisfied!
Wendy w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Enrich s
|
Overall Experience
Rating:
5.0
The manager was extraordinarily helpful and kind. Great place with amazing service!
don p
|
Overall Experience
Rating:
5.0
Very nice and helpful people.
Wei-Cheng C
|
Online Move In
Rating:
3.0
Was directed to the wrong building and realized so after I started unloading. Unit I was giving had mouse droppings. Staff was friendly and mostly helpful.
William B
|
First Impressions
Rating:
5.0
I would recommend this location to my family and friends. The staff were very helpful and friendly , very professional.
Gary H
|
Overall Experience
Rating:
5.0
The complete transition went really well.
dana j
|
First Impressions
Rating:
5.0
Staff is amazing, thanks!
BRETT N
|
Overall Experience
Rating:
5.0
I've rented from this location more than once and the service has been no less than stellar. Many thanks. I have recently moved to Houston, BC and have a unit there now. At this time, Shell facility will have to share this review with Houston. Both top notch.
I’ve seen spiders in my storage several time during pickups or drop-offs
king h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rui G
|
First Impressions
Rating:
5.0
Thank you.
Natalia L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chirag M
|
Overall Experience
Rating:
5.0
Elevators work great. Easy access. And I'd like to give a special thanks to Laurie (Sorry if I misspelled your name). You were awesome!
MIchael H
|
First Impressions
Rating:
5.0
Honestly the gentleman that helped me was so pleasant and helpful and I enjoyed my experience a lot the only thing I would say is that the storage unit itself had dirty floors there was gravel and stuff in there and I had furniture to store I was a little worried about in there
Ruba A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
darshan k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shivdev s
|
Overall Experience
Rating:
4.0
The lock was not in the room as indicated in the email. Had to go to the office to get the lock.
Hesong S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
george p
|
Overall Experience
Rating:
5.0
I had a great experience with your staff and facility. Thank you!
mike w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martin F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tina y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Apoorva K
|
Overall Experience
Rating:
5.0
Thanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Thanks.
MAYUR P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Andre B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Laurie a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blair M
|
Overall Experience
Rating:
5.0
I was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..
ROSZITA K
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff!
Denise Y
|
Overall Experience
Rating:
5.0
very good staff....helpful and friendly
ROBERT E
|
Overall Experience
Rating:
5.0
Great storage spot. Staff are fantastic.
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jasmin a
|
Overall Experience
Rating:
2.0
This location has a serious rodent infestation that is not being effectively addressed. The first time I entered my unit and found the floor and my personal items covered in feces, I asked the office staff what next steps were. They assured me that someone would access my unit and clean up the mess, lay traps and ensure the issue was resolved. I went back to the unit two weeks later and nothing had been done. Another time they handed my peppermint sachets telling me that they were a rodent deterrent. I put them in the unit and the next time I entered the unit the sachets has been chewed open with their contents spread across the floor. This is totally unacceptable for the amount of money these units cost per month. Additionally I had been told that the buildings were climate controlled. I did not find that to be the case at all, the units get hot in the summer and are freezing cold in the winter. An overall disappointing experience.
Angela D
|
Overall Experience
Rating:
5.0
Thanks for your professional handling of business and my locker number D-529.
It's tough to be in storage and I was always able to access my unit and belongings and to come and go as I pleased.
Best wishes.
And special shout out to Bryann Dionne.
Sherry
Sherry L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brent r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CLYDE M
|
Overall Experience
Rating:
1.0
The service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.
Tina y
|
First Impressions
Rating:
4.0
A bit expensive and unfortunately quite a lot of mouse poop in my unit.
johns c
|
Overall Experience
Rating:
5.0
Bryann took great care of us along with the other staff members. They were friendly and helpful. The storage unit was perfect for our use at the time. Thank you all so very much for the great customer service.
Carol s
|
Overall Experience
Rating:
5.0
Great experience. The lady was super kind and helpful. Made the moving experience a little less stressful ;)
Thanks again!
-Paul
Paul R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lawrence K
|
First Impressions
Rating:
5.0
Great service. Great Price. Great Staff
Susie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
denise l
|
First Impressions
Rating:
5.0
We had our storage lockers for over 20 years and the facility had been well maintained and convenient.
PETER W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ka C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wade r
|
Overall Experience
Rating:
4.0
Happy with the Storage
JEAN P
|
Overall Experience
Rating:
5.0
Laurie, very graciously handled any needs and requests. She built trust and exemplified reliability!
elaine l
|
Overall Experience
Rating:
3.0
Great service, but lots of mouse poo in the units.
Dylan S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tyler c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosauro r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dragan R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olga B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rufo G
|
First Impressions
Rating:
5.0
I don't live in Richmond, but where ever I am.. or go.. I use Richmond's U Haul because of the awesome staff.
Julie J
|
Overall Experience
Rating:
3.0
I was bumped out of my original reservation for a space (the last one that was left) (5 x 5 x 10). I was able to persuade the staff to solve this problem for me. They offered me a bigger space, with one month free, and to let me know when the originally reserved space is free again. I expect staff to take care of transferring the items to the smaller space, once it become available. To me, this is only fair, after I spent hours on Saturday ensuring that this space was reserved, since it was the last one available. The staff were very helpful in finding a good solution, which I really appreciate.
Theo L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KIN C
|
Overall Experience
Rating:
5.0
Really would like 24 hour access! But otherwise this place was great!
Julia G
|
Overall Experience
Rating:
5.0
Bryann was amazing and so helpful. Very fast, convenient and simple process. Had a great experience!
chris l
|
Overall Experience
Rating:
5.0
A bit of heat would have been nice but it is presented as non-heated storage so that is to be expected (Vancouver in the winter is cool and damp).
Allan B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN B
|
Overall Experience
Rating:
5.0
nice people
Kai D
|
First Impressions
Rating:
5.0
Very friendly staff
Second time storing at this location
Both experience are pleasant
wei l
|
Overall Experience
Rating:
1.0
After moved my stuff into unit I noticed 2/3 of the hinges on the door were broken. The employee forced door shut and said if U-Haul couldn’t fix next day I have to move units. This is Unacceptable.
Courtney T
|
First Impressions
Rating:
4.0
Staff is great
Randy B
|
Overall Experience
Rating:
4.0
Sometime in the last few months mice got into my unit and caused extensive damage. Bryann helped me out and went above and beyond to make things right. She is an excellent employee. Thank you Bryann!
Warren W
|
Overall Experience
Rating:
4.0
No issues.
Avtar B
|
Overall Experience
Rating:
1.0
We had rats in our unit and not one person cared. We told the staff. We did not have any food in our unit they put bait in it well of course they will come then. Rats pee and poo every where!!!!!!!!!!
Radomir R
|
Overall Experience
Rating:
5.0
I’ve dealt with other storage facilities this was by far the best and most friendly. If I need services like this in the future I would highly recommend this company to anyone. Happy new year everyon.
melvin b
|
Overall Experience
Rating:
4.0
Staff was friendly. Would be better if this location offered 24 hour access as advertised.
Enrich s
|
First Impressions
Rating:
5.0
Thank you for the .staffs for their help and service.
A &
|
Overall Experience
Rating:
5.0
Storage space was perfect for our needs. Thanks
erika r
|
Overall Experience
Rating:
3.0
Service was fine
Randy B
|
First Impressions
Rating:
5.0
Will be using your services in a month or so from now
Lorna D
|
Overall Experience
Rating:
4.0
The staff were always helpful. There was some rodent activity but that is happening all over the city now.
Jessica L
|
Overall Experience
Rating:
5.0
Great experience. Well done.
Jia s
|
Overall Experience
Rating:
4.0
The fees were not explained clearly. The staff was confused about the charge as well. But the staff are patient and nice. They tried to explain the detail.
Jiaxuan C
|
First Impressions
Rating:
5.0
Helpful
JAFARI F
|
First Impressions
Rating:
5.0
If I need the storage again , U haul will be my first choice
key w
|
Overall Experience
Rating:
5.0
I actually moved out on May 23, 2019, one day before the renewal rent payment date. I also walked with the on-duty staff to check the unit inside before my last clean up. I would come back for bigger
TW C
|
Overall Experience
Rating:
4.0
Good location, great and supportive staff.
VOJA I
|
Overall Experience
Rating:
2.0
This time was really a very unpleasant experience.
Ocean C
|
Overall Experience
Rating:
3.0
I rented storage space for a period of 10+ years (approx.). I am satisfied with the security of storage.
James
JAMES C
|
Overall Experience
Rating:
5.0
Lynn and her team always take very good care of our needs, in a professional, friendly manner.
ROBERT d
|
First Impressions
Rating:
5.0
I would recommend this U haul storage to all my friends because staff are nice
Marites T
|
First Impressions
Rating:
5.0
Great team
Marcel C
|
First Impressions
Rating:
5.0
Very good service and understanding about some return on storage fees for month with only having storage for 4 days cause of finding a place before the 1st of the month
clinton m
|
Overall Experience
Rating:
5.0
You go for extra miles in serving your customers keep up the good work
Pentecostal C
|
First Impressions
Rating:
4.0
Very friendly and professional!
Andrea N
|
Overall Experience
Rating:
4.0
Ok
Charanpreet (
|
Overall Experience
Rating:
1.0
Manager Lynn at the Richmond She’ll Road location in Canada, was rude and gave me verbal eviction notice based on her assumption that I was running a business out of my lockers. dishonest and rude!
Adrienna h
|
Overall Experience
Rating:
4.0
The only thing that was bad is there was mouse dropping in my locker. Other than that it was fine
MIKE H
|
Overall Experience
Rating:
5.0
no comments, all Excellent.
TRI-STAR S
|
Overall Experience
Rating:
3.0
Rat droppings in a few units
Cameron j
|
Overall Experience
Rating:
5.0
Suited ours needs very well. Staff was very helpful
HOLLY M
|
Overall Experience
Rating:
5.0
Excellent to work with in every way. Great staff and great facility. Please don't change!
Grey H
|
Overall Experience
Rating:
5.0
very commentating and helpful.
Peggy A
|
Overall Experience
Rating:
5.0
Clean and courteous!!!
DEB M
|
Overall Experience
Rating:
2.0
Last week, I found that the storage's door was crashed and the locked was damaged. I couldn't open the door. No one reported this to me. And, I found a lot of mice dropping on the floor too.