Customer Reviews for U-Haul Moving & Storage of Richmond

1027 reviews

4511 Shell Rd   Richmond, BC V6X3M3
(N Of Alderbridge Way)

(604) 270-8827

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(604) 270-8827

4511 Shell Rd
Richmond, BC V6X3M3
(N Of Alderbridge Way)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Xiao L. 
Rating:
5.0

Customer did not leave a comment.

MICHEL M. 
Rating:
4.0

Customer did not leave a comment.

Hao Y. 
Rating:
5.0

The only issue I had was the drop off when business was closed I followed direction and received a code to put in then code didt work. Other than that great service thanks

CINDY G. 
Rating:
5.0

Customer did not leave a comment.

CHANG J. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Trudy H. 
Rating:
5.0

Customer did not leave a comment.

Ze L. 
Rating:
4.0

Tire tie down strap was missing the length needed to lock into ratchet, had to improvise, should have been noticed by staff...

COREY H. 
Rating:
5.0

Customer did not leave a comment.

Chong C. 
Rating:
5.0

This location was great. However I went to the location I'd actually booked first. I missed the email where the pickup location was changed.

Daniel C. 
Rating:
5.0

servie is prefect

Parviz M. 
Rating:
3.0

This is Canada not the USA. We are in kilometres not miles.

Dino S. 
Rating:
5.0

Customer did not leave a comment.

DAISY G. 
Rating:
5.0

Impressively positive experience. During the initial pickup the gentleman was 100% professional and extremely courteous. Upon returning the vehicle, the overall process was so quick, easy, and accurate, and the young lady who processed the return was so professional that I was again amazed. I've had some negative experiences renting autos from other companies, so had low expectations, but this place would exceed even the highest expectations. Well done!

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

dong joon C. 
Rating:
3.0

More free parking for visitors should be available.

SHMUEL C. 
Rating:
5.0

Customer did not leave a comment.

Rencel R. 
Rating:
4.0

Make sure to check the accessories (e.g., dolly, blankets) that you ordered if they've been loaded into the vehicle or not. Otherwise, it would be quite inconvenient, as it happened to me.

Noel T. 
Rating:
5.0

The customer service was good.

Clement A. 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD F. 
Rating:
5.0

Customer did not leave a comment.

TZU T. 
Rating:
5.0

Service was great, reliable and inexpensive for quick hauls. Washroom was clean and pleasantly and noticeably air-freshened.

Barbara M. 
Rating:
5.0

No issues, great help in dropping off my vehicle.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

Sopheak V. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
4.0

I like your product but this time the cab stank of cigarette smoke and was really unpleasant to drive

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

MENGFEI W. 
Rating:
5.0

Customer did not leave a comment.

Martin F.  |  Overall Experience 
Rating:
5.0

Excellent service. Both check in and return were quick and efficient. Highly recommended.

Douglas N. 
Rating:
5.0

Customer did not leave a comment.

Anatoli G. 
Rating:
5.0

A location somewhere in south surrey or Ladner would be helpful.

CRAIG M. 
Rating:
5.0

Very good customer service! and clean surroundings 😊

ANTONIO V. 
Rating:
4.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

The guy was very helpful, very friendly.

Stephen V. 
Rating:
4.0

The woman who helped us out was wonderful! Professional, friendly, helpful and efficient! Please give her big kudos from us....she would be the reason we would recommend this location.

Nancy F. 
Rating:
3.0

Customer did not leave a comment.

Tina y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Apoorva K.  |  Overall Experience 
Rating:
3.0

The van I rented had animal hair all over the passenger seat. Allergy is a thing.

Marnus O. 
Rating:
5.0

Customer did not leave a comment.

Chun N. 
Rating:
5.0

Thanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Thanks.

MAYUR P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

Customer did not leave a comment.

MARCELINA T. 
Rating:
5.0

Customer did not leave a comment.

GRACE T. 
Rating:
3.0

Customer did not leave a comment.

Andre B.  |  First Impressions 
Rating:
2.0

Your mileage rate was very high. Not impressed.

Blair M. 
Rating:
4.0

Customer did not leave a comment.

Laurie a.  |  Overall Experience 
Rating:
5.0

Excellent location - staff were professional and friendly, truck was clean. Definitely would rent from this location again!

Bonnie M. 
Rating:
5.0

Customer did not leave a comment.

Blair M.  |  Overall Experience 
Rating:
5.0

I was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..

ROSZITA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

I was in a bit of rush on Sunday afternoon shortly before 4pm. The gentleman who provided the service was very polite and efficient. He advised me that the office would be closing at 5pm. I took possession of the truck and let him know that I would try to be back before closing. I accomplished my task and returned shortly before closing. I caught the same gentleman just as he was ready to finish for the day. He could have passed me over to another agent, but took extra time for me to process the return of the vehicle. I was extremely grateful for his service. I don't have his name but if possible, please pass along my wholehearted praise for him for going the "extra mile". Much appreciated. Nick Materna ph# 778-558-5721

nick R. 
Rating:
2.0

The mobile app did not function properly at check in and at accepting odometer and fuel gauge picture.

ANDREW C. 
Rating:
5.0

Excellent customer service

Tyana H. 
Rating:
5.0

Customer did not leave a comment.

Sagar D. 
Rating:
5.0

Very friendly and helpful staff!

Denise Y.  |  Overall Experience 
Rating:
5.0

very good staff....helpful and friendly

ROBERT E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Staff very friendly and helpful, thank you

Austin F. 
Rating:
3.0

U guys charged me more

KHAIRI K. 
Rating:
3.0

Customer did not leave a comment.

SHAOYUAN F. 
Rating:
5.0

Customer did not leave a comment.

WUJIANG S. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
5.0

Great storage spot. Staff are fantastic.

John S.  |  Overall Experience 
Rating:
5.0

Great people! Followed all Protocol Provincial Heath Order rules. Highly recommend. Jameslerner@gmail.com

JAMES L. 
Rating:
5.0

Great experience and customer service.

EMERITO O. 
Rating:
5.0

All good, Brianna is the best.

Wayne J. 
Rating:
1.0

Made reservations for 10pm. Drove 3 hours expecting a truck. They rejected the online pickup. Stuck without vehicle and ruined all plans until 7am when the place opened. The lady at the counter was very helpful. But the online people at night are horrible

Nick K. 
Rating:
5.0

Bryann was very helpful

dan D. 
Rating:
5.0

Customer did not leave a comment.

ZHARKYN K. 
Rating:
5.0

Customer did not leave a comment.

franco M. 
Rating:
4.0

Customer did not leave a comment.

CHEUK C. 
Rating:
5.0

Customer did not leave a comment.

Sean W.  |  Overall Experience 
Rating:
5.0

The trucks roof had a leak. Rain overnight meant a number of boxes had soaking wet bottoms in the morning. Not happy. Have used this Uhaul location many times, always good experience except this time. Fix that leak before another customer has the same problem. Thanks

Douglas M. 
Rating:
4.0

Helpful

doug I. 
Rating:
5.0

Always reliable and pleasant.

Jim N. 
Rating:
4.0

The per km rates are way too high.

ANDRZEJ M. 
Rating:
5.0

Customer did not leave a comment.

MA Z. 
Rating:
5.0

Customer did not leave a comment.

Chin Chi C. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
4.0

Customer did not leave a comment.

Shahfam F. 
Rating:
5.0

Customer did not leave a comment.

jasmin amy m.  |  Overall Experience 
Rating:
5.0

Excellent customer service by the staff. I am very pleased and impressed. Keep up the good work.

Allan E. 
Rating:
5.0

Customer did not leave a comment.

MAN K. 
Rating:
2.0

This location has a serious rodent infestation that is not being effectively addressed. The first time I entered my unit and found the floor and my personal items covered in feces, I asked the office staff what next steps were. They assured me that someone would access my unit and clean up the mess, lay traps and ensure the issue was resolved. I went back to the unit two weeks later and nothing had been done. Another time they handed my peppermint sachets telling me that they were a rodent deterrent. I put them in the unit and the next time I entered the unit the sachets has been chewed open with their contents spread across the floor. This is totally unacceptable for the amount of money these units cost per month. Additionally I had been told that the buildings were climate controlled. I did not find that to be the case at all, the units get hot in the summer and are freezing cold in the winter. An overall disappointing experience.

Angela D.  |  Overall Experience 
Rating:
5.0

Thanks for your professional handling of business and my locker number D-529. It's tough to be in storage and I was always able to access my unit and belongings and to come and go as I pleased. Best wishes. And special shout out to Bryann Dionne. Sherry

Sherry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brent r.  |  Overall Experience 
Rating:
5.0

I was impressed with the services the uhaul attendant really help me...

Roger R. 
Rating:
4.0

Customer did not leave a comment.

CLYDE M.  |  Overall Experience 
Rating:
1.0

The service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.

Tina y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMAN M. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP M. 
Rating:
5.0

I find the return the ‘equipment' on the website easy. I am frustrated a bit by all the superfluous questions I am asked when I book a vehicle however

rahul K. 
Rating:
5.0

The lady who helped me is friendly and knowledgeable.

Rolly B. 
Rating:
4.0

A bit expensive and unfortunately quite a lot of mouse poop in my unit.

johns c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KSENIA S. 
Rating:
5.0

Very friendly and helpful staff at the Richmond location

SHEENA V. 
Rating:
5.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

LEANDRO T. 
Rating:
5.0

Customer did not leave a comment.

Freddie Ver S. 
Rating:
4.0

Customer did not leave a comment.

Zelimir L. 
Rating:
5.0

Customer did not leave a comment.

Evan S. 
Rating:
5.0

Customer did not leave a comment.

SEELAN K. 
Rating:
1.0

Customer did not leave a comment.

MOHAMED M. 
Rating:
5.0

Customer did not leave a comment.

Robyn K. 
Rating:
5.0

Customer did not leave a comment.

MANOJ A. 
Rating:
5.0

Customer did not leave a comment.

LEAH R. 
Rating:
5.0

Very fast service, everything worked great.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

TAVISH R. 
Rating:
5.0

Customer did not leave a comment.

Alexandra M. 
Rating:
5.0

Staff was great & we were happy there was a place for us to park. Parking seemed iffy at tge Marine Drive location.

Clare P. 
Rating:
5.0

Customer did not leave a comment.

Walt L. 
Rating:
5.0

Customer did not leave a comment.

evan S. 
Rating:
5.0

Bryann took great care of us along with the other staff members. They were friendly and helpful. The storage unit was perfect for our use at the time. Thank you all so very much for the great customer service.

Carol s.  |  Overall Experience 
Rating:
5.0

Nice to deal with professionals.

Ronald M. 
Rating:
5.0

Friendly, fast and easy service.

Yoshiumi F. 
Rating:
5.0

Laurie is really great.

Khushwinder S. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Great experience. The lady was super kind and helpful. Made the moving experience a little less stressful ;) Thanks again! -Paul

Paul R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence K L.  |  First Impressions 
Rating:
5.0

Great service. Great Price. Great Staff

Susie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise l.  |  First Impressions 
Rating:
5.0

We had our storage lockers for over 20 years and the facility had been well maintained and convenient.

PETER W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ka Chun Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wade robert g.  |  Overall Experience 
Rating:
4.0

Happy with the Storage

JEAN PIERRE F.  |  Overall Experience 
Rating:
5.0

Laurie, very graciously handled any needs and requests. She built trust and exemplified reliability!

elaine l.  |  Overall Experience 
Rating:
3.0

Great service, but lots of mouse poo in the units.

Dylan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyler christopher v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosauro rabuy o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dragan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rufo G.  |  First Impressions 
Rating:
5.0

I don't live in Richmond, but where ever I am.. or go.. I use Richmond's U Haul because of the awesome staff.

Julie J.  |  Overall Experience 
Rating:
3.0

I was bumped out of my original reservation for a space (the last one that was left) (5 x 5 x 10). I was able to persuade the staff to solve this problem for me. They offered me a bigger space, with one month free, and to let me know when the originally reserved space is free again. I expect staff to take care of transferring the items to the smaller space, once it become available. To me, this is only fair, after I spent hours on Saturday ensuring that this space was reserved, since it was the last one available. The staff were very helpful in finding a good solution, which I really appreciate.

Theo L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIN CHUN W.  |  Overall Experience 
Rating:
5.0

Really would like 24 hour access! But otherwise this place was great!

Julia G.  |  Overall Experience 
Rating:
5.0

Bryann was amazing and so helpful. Very fast, convenient and simple process. Had a great experience!

chris l.  |  Overall Experience 
Rating:
5.0

A bit of heat would have been nice but it is presented as non-heated storage so that is to be expected (Vancouver in the winter is cool and damp).

Allan B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Victor P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN BRENT O.  |  Overall Experience 
Rating:
5.0

nice people

Kai D.  |  First Impressions 
Rating:
5.0

Very friendly staff Second time storing at this location Both experience are pleasant

wei lun c.  |  Overall Experience 
Rating:
1.0

After moved my stuff into unit I noticed 2/3 of the hinges on the door were broken. The employee forced door shut and said if U-Haul couldn’t fix next day I have to move units. This is Unacceptable.

Courtney T.  |  First Impressions 
Rating:
4.0

Staff is great

Randy Benno Roger N.  |  Overall Experience 
Rating:
4.0

Sometime in the last few months mice got into my unit and caused extensive damage. Bryann helped me out and went above and beyond to make things right. She is an excellent employee. Thank you Bryann!

Warren W.  |  Overall Experience 
Rating:
4.0

No issues.

Avtar B.  |  Overall Experience 
Rating:
1.0

We had rats in our unit and not one person cared. We told the staff. We did not have any food in our unit they put bait in it well of course they will come then. Rats pee and poo every where!!!!!!!!!!

Radomir Roy K.  |  Overall Experience 
Rating:
5.0

I’ve dealt with other storage facilities this was by far the best and most friendly. If I need services like this in the future I would highly recommend this company to anyone. Happy new year everyon.

melvin brent t.  |  Overall Experience 
Rating:
4.0

Staff was friendly. Would be better if this location offered 24 hour access as advertised.

Enrich s.  |  First Impressions 
Rating:
5.0

Thank you for the .staffs for their help and service.

A & W Enterprises L.  |  Overall Experience 
Rating:
5.0

Storage space was perfect for our needs. Thanks

erika ruth s.  |  Overall Experience 
Rating:
3.0

Service was fine

Randy Benno Roger N.  |  First Impressions 
Rating:
5.0

Will be using your services in a month or so from now

Lorna D.  |  Overall Experience 
Rating:
4.0

The staff were always helpful. There was some rodent activity but that is happening all over the city now.

Jessica Lyn M.  |  Overall Experience 
Rating:
5.0

Great experience. Well done.

Jia sheng JOSH L.  |  Overall Experience 
Rating:
4.0

The fees were not explained clearly. The staff was confused about the charge as well. But the staff are patient and nice. They tried to explain the detail.

Jiaxuan C.  |  First Impressions 
Rating:
5.0

Helpful

JAFARI F.  |  First Impressions 
Rating:
5.0

If I need the storage again , U haul will be my first choice

key wai j.  |  Overall Experience 
Rating:
5.0

I actually moved out on May 23, 2019, one day before the renewal rent payment date. I also walked with the on-duty staff to check the unit inside before my last clean up. I would come back for bigger

TW Computing W.  |  Overall Experience 
Rating:
4.0

Good location, great and supportive staff.

VOJA I.  |  Overall Experience 
Rating:
2.0

This time was really a very unpleasant experience.

Ocean Cross C.  |  Overall Experience 
Rating:
3.0

I rented storage space for a period of 10+ years (approx.). I am satisfied with the security of storage. James

JAMES C.  |  Overall Experience 
Rating:
5.0

Lynn and her team always take very good care of our needs, in a professional, friendly manner.

ROBERT donald E.  |  First Impressions 
Rating:
5.0

I would recommend this U haul storage to all my friends because staff are nice

Marites T.  |  First Impressions 
Rating:
5.0

Great team

Marcel C.  |  First Impressions 
Rating:
5.0

Very good service and understanding about some return on storage fees for month with only having storage for 4 days cause of finding a place before the 1st of the month

clinton m.  |  Overall Experience 
Rating:
5.0

You go for extra miles in serving your customers keep up the good work

Pentecostal C.  |  First Impressions 
Rating:
4.0

Very friendly and professional!

Andrea N.  |  Overall Experience 
Rating:
4.0

Ok

Charanpreet (Preety) K.  |  Overall Experience 
Rating:
1.0

Manager Lynn at the Richmond She’ll Road location in Canada, was rude and gave me verbal eviction notice based on her assumption that I was running a business out of my lockers. dishonest and rude!

Adrienna h.  |  Overall Experience 
Rating:
4.0

The only thing that was bad is there was mouse dropping in my locker. Other than that it was fine

MIKE H.  |  Overall Experience 
Rating:
5.0

no comments, all Excellent.

TRI-STAR S.  |  Overall Experience 
Rating:
3.0

Rat droppings in a few units

Cameron jeffrey R.  |  Overall Experience 
Rating:
5.0

Suited ours needs very well. Staff was very helpful

HOLLY M.  |  Overall Experience 
Rating:
5.0

Excellent to work with in every way. Great staff and great facility. Please don't change!

Grey Haven e.  |  Overall Experience 
Rating:
5.0

very commentating and helpful.

Peggy Ann M.  |  Overall Experience 
Rating:
5.0

Clean and courteous!!!

DEB M.  |  Overall Experience 
Rating:
2.0

Last week, I found that the storage's door was crashed and the locked was damaged. I couldn't open the door. No one reported this to me. And, I found a lot of mice dropping on the floor too.

Fung Chung (Christie) L.  |  Overall Experience 
Rating:
5.0

Lynn is a very pleasant person to deal with.

IRWIN B.  |  Overall Experience 
No reviews have been submitted for this location.

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