Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service while receiving and drop off.
Thankyou
Jaspreet S
Rating:
4.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
Customer did not leave a comment.
SHAUN S
Rating:
5.0
Good service. Easy transaction
REZ M
Rating:
1.0
Customer did not leave a comment.
Kai K
|
Overall Experience
Rating:
5.0
Super helpful at pick up and drop off. Made the process simple and easy. Many thanks
Dean B
Rating:
5.0
Customer did not leave a comment.
Michael L
Rating:
4.0
They were fine. Only feedback is they wouldn't let me dispose of a rug and couldn't provide context on how much the disposal fee would be and/or where I should take the rug.
Ian H
Rating:
4.0
Customer did not leave a comment.
vicky g
|
Overall Experience
Rating:
5.0
Bryann Dionne has been great to work with as all the of the staff are at this location. Thank-you for all the years of service and support. :)
HEATHER A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWN E
Rating:
4.0
Only reason I gave less than perfect score is office is small and only 1 staff. Otherwise the location, equipment, and staff were the usual high quality experience I know and trust with U-Haul. Thank you!
KEVIN T
Rating:
5.0
Customer did not leave a comment.
Jerivel C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lei Y
Rating:
5.0
Nice clean facility with easy access. I feel comfortable storing my belongings there.
Shawn E
|
First Impressions
Rating:
3.0
When trailer is unavailable at the guaranteed location maybe informing the customer that they have to go to
another location would be more enduring to customer relations.
If you have a non guaranteed penalty rebate at least have someone available to authorize the return of the rebate.
Another long run around.
DOLTON C
Rating:
5.0
Perfect
Jay P
Rating:
5.0
Customer did not leave a comment.
WAYNE K
Rating:
3.0
Reserved truck from a location close to home for a reason. Having that changed to Richmond (about as far away as you can get from my house) was ridiculous
Scott R
Rating:
4.0
Customer did not leave a comment.
PO C
Rating:
5.0
Nothing. I was very satisfied
ROBERT S
Rating:
4.0
Good
Chow Y
|
First Impressions
Rating:
4.0
Have the moving supplies stocked I.e moving blankets
Deborah P
Rating:
3.0
The right back signal light and brake light weren't working.
SARA C
Rating:
5.0
Great, efficient service all-around! Kudos Uhaul!
DAVID G
Rating:
1.0
I booked a 9' cargo van for 4 hours, after hitting unexpected delays on the road (car accident), we returned approximately 45 minutes late and were charged both for an additional hour and a $50 late fee. The person working there was rude and unsympathetic. Said if you don't like it, then call Customer Support and complain.
ALAN H
Rating:
4.0
Customer did not leave a comment.
ANTHONY B
Rating:
5.0
They were incredibly nice and helpful. Would recommend this location.
NATASHA S
Rating:
5.0
Customer did not leave a comment.
PRATHYUSH V
Rating:
5.0
Bryance is nice and friendly.
SIU L
Rating:
5.0
Customer service was excellent as well.
JAMES C
Rating:
5.0
truck ready when i arrived. easy drop off. very efficient.
VICTOR E
Rating:
5.0
Customer did not leave a comment.
ALEX M
Rating:
3.0
Always drop equipment off when it’s open or they charge you an extra day or something else that makes it a hassle to correct.
Still waiting for my refund of being overcharged - in dispute right now with the aid of customer service.
Dispute case number 5217605
CHRISTOPHER W
Rating:
5.0
Have moved twice recently. Shell Road U-Haul had clean equipment and great service. Will use again!
John S
Rating:
3.0
Customer did not leave a comment.
Preet k
Rating:
1.0
Just a total joke. Going to two different locations for one rental. Employee was high, and barely seemed to be on earth. Argued with me when I got back over less than 1/20 of a tank difference of gas. Will go elsewhere at double the price.
Rory O
Rating:
4.0
Customer did not leave a comment.
Bruno G
Rating:
5.0
Customer did not leave a comment.
Rocco R
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Customer did not leave a comment.
Kevin M
Rating:
4.0
Customer did not leave a comment.
WESLEY B
Rating:
5.0
Customer did not leave a comment.
Cody T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE H
Rating:
4.0
Customer did not leave a comment.
EDGAR B
Rating:
3.0
I reserved a truck but there was none available. I was given a van. Other than that the experience was fine.
CHRISTOPHER H
Rating:
5.0
better instruction where to park when return the car(sometimes all the lots are full/taken ) and how to return equipment(dolly etc), i did not feel safe leaving it outsite of the shop since it might be stolen so i left it in the car and i hope its fine
DA T
Rating:
4.0
Not this locations problem but a UHAUL problem. DO not rent out to people without backup vehicles available. We almost missed our move in time today because the previous renter did not return a vehicle on time. There needs to ALWAYS be a back up vehicle available. This will overall improve your customer service scores and make for less stress on your employees. STOP being a cheap company and fix this issue. the agent at this location was great and helped us in a tough situation. Thank you to him.
ARMITA F
Rating:
5.0
Customer did not leave a comment.
Jason M
Rating:
4.0
The pickup I rented for a dump run smelled very bad. The attendant commented the windows were down when he went to get it. On top of that they charged me another 30 dollars for 10 extra kilometers 10 was tax. Never again. It's all a scam
ROBERT L
Rating:
4.0
Customer did not leave a comment.
adam d
Rating:
5.0
Customer did not leave a comment.
Chi M
Rating:
4.0
Customer did not leave a comment.
MARIA L
Rating:
5.0
Very accommodating staff and very helpful and friendly. Thank you all so much
alnoor j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MURRAY C
Rating:
5.0
Customer did not leave a comment.
RALSTON C
Rating:
4.0
First my rental agreement was for 8 am. We got to the site, they open at 8.
I tried to use my app to get the truck but there wasn’t one assigned so couldn’t.
I called customer service, they couldn’t help and they patched me through to the online help.
The guy in spoke to said he would give me 2 hours free because of all the mess.
We had to rearrange the helpers schedule, which in turn messed up their work day.
The guy inside once they opened was great.
We had to cut off our move, we needed 2 runs but could only do 1 because of the time constraint.
When we got back, I started processing the return in the app as I had done when I took it out but a staff member who was very rude, wouldn’t answer my questions, said he would do it on his phone.
This made me feel uneasy, as I wasn’t able to take photos and upload them, to prove there were no damages.
He needs a customer service course on how to deal with people.
We still have more to move and will find another company.
Moving is stressful enough!
CHERELLE J
Rating:
5.0
Customer did not leave a comment.
LINDA J
Rating:
3.0
Customer service was excellent - staff were prompt/ helpful/ pleasant
JANET S
Rating:
4.0
Appreciated the employee very much. Was very informative and helpful and efficient.
SHRIKANT S
Rating:
3.0
Didn't received refund for half month after rental cancelation, but if you mill payment for a few days they charge crazy fee, not fair!
Eugene S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tristan T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
xuqi z
Rating:
5.0
Friendly service and the ability to amend booking in app is extremely convenient
MARCIN D
Rating:
5.0
Customer did not leave a comment.
Jason M
Rating:
5.0
Customer did not leave a comment.
Karleen P
Rating:
5.0
This location is one of the best locations. Parking availability could be improved, however.
Anthony F
Rating:
3.0
On check out there a only one agent and there were 4 people waiting. I wanted to talk to the agent, but wth people waiting I left.
Check in was good with one agent and 1 persson waiting.
BRUCE H
Rating:
2.0
Staff was difficult to understand and did not provide clarity of all charges. Also, when I returned the truck rather than waiting on me staff answered phone calls and dealt with these customers to book future rentals rather than provide me with focused customer service. I understand the person needs to answer phone but this should involve 'I need to put you on hold because I'm with a customer' rather than ignoring me mid-dealings.
JOHN S
Rating:
5.0
Customer did not leave a comment.
PAUL F
Rating:
2.0
Customer did not leave a comment.
RONG Z
Rating:
5.0
Friendly and helpful
ALYSSA A
Rating:
5.0
Customer did not leave a comment.
ANTHONY L
Rating:
5.0
Customer did not leave a comment.
YAT S
Rating:
1.0
Customer did not leave a comment.
GURLEEN K
Rating:
5.0
Joseph, the U-Haul Richmond (Shell) was great, polite and courteous, very helpful as well as knowledgeable. Words cannot describe his professionalism. He even helped us attach hitch tow to the trailers. Definitely recommended him to my friends and family and anyone. Clearly Joseph is an asset to this U-Haul and he loves his jobs.
YI-TING W
Rating:
5.0
Customer did not leave a comment.
Taewon S
Rating:
5.0
Good customer service quality equipment and clean thank you ..we save more ..
ALBERT D
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
4.0
The fuel gauge is kind of off and I have image proof of it. I am a frequent user of Uhaul but this fuel gauge is ridiculous I drove only 5 miles and the fuel light goes on. Unbelievable I have to fuel gas right away about twenty bucks CAD to keep it going.
King L
Rating:
5.0
All the staff and especially Bryann Dionne were very helpful and a pleasure to deal with!
JEFF F
|
Overall Experience
Rating:
5.0
So good, I love uhual.
Yu D
Rating:
5.0
Customer did not leave a comment.
CHUNG Y
Rating:
5.0
Brianna is great!! She has great customer service skills. Always takes care of things well.
GURMEET S
Rating:
5.0
Customer did not leave a comment.
LUIZ R
Rating:
5.0
Customer did not leave a comment.
Sandra T
|
Online Move In
Rating:
5.0
Super helpful and quick. Was out in 5 mins.
Zeyad S
Rating:
5.0
Cheaper price
VARATHARAJAH K
Rating:
1.0
I booked for 8 am pick up and plan to be using the application to complete the process for the first time. The system doesn’t allow me to complete the process after scanning my drivers license bar code. So i have to wait till the manual pickup counter open by 9 am. What a waste of time
Kairo B
Rating:
3.0
The customer service rep at the counter attempted to overcharge me $199 rather than $54. They also tried to tell me that their damaged equipment was fine for me to take. They also made me to drop off the equipment to another location in a different city in which I picked it up. They then tried to convince me that they were doing me a favour by not overcharging me rather than giving me the regular price after I notified them.
ARTHUR C
Rating:
5.0
Customer did not leave a comment.
JOSEPH A
Rating:
5.0
There could be some lighting within each storage unit. Hard to see inside the unit at times.
Kari M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SIYUAN W
Rating:
1.0
Customer did not leave a comment.
MA N
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
Hello, everything was great, just there was a problem. We had heard that after finishing our task we could get back the car to every branch but they told us that we should give it back to the same branch.
Mohsen K
Rating:
5.0
Customer did not leave a comment.
JAMES F
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
5.0
The digital clock on the dashboard was still on Daylight Savings Time - on Dec. 13!!!
FRANZ K
Rating:
5.0
Thank you!
Terence m
|
Overall Experience
Rating:
2.0
Please do refund when customers overfueled a tank.
IEVGEN K
Rating:
5.0
Customer did not leave a comment.
Kelly P
Rating:
5.0
Customer did not leave a comment.
Frank M
Rating:
5.0
Bryann is amazing to work with. Highly recommend this location!
dennis t
Rating:
4.0
Customer did not leave a comment.
William N
Rating:
5.0
Customer did not leave a comment.
BRIAN R
Rating:
5.0
Customer did not leave a comment.
DAN D
Rating:
4.0
Not customer friendly .I booked the cargo at 2 30 pm and got at 3:00 pm only . And staff offered me 50 cad discount but they didnt give the discount . No customer satisfaction and no greetings nothing. Not obliged to the words offered
NIRMAL M
Rating:
4.0
Customer did not leave a comment.
GREGORY C
Rating:
5.0
Customer did not leave a comment.
SUKHWANT J
Rating:
1.0
Service custumer sucks , theres was a guys ahí was a st**id , big brown guy with glasses . Iwould
Never go
There
German C
Rating:
5.0
Customer did not leave a comment.
NEIL T
Rating:
4.0
Customer did not leave a comment.
CHUN L
Rating:
4.0
I was disappointed by the fact that the one package of blankets (the only one left apparently) that I rented was completely soaked at one end so all six blankets were wet. Not ideal for protecting wooden cabinets in transit. Staff were friendly.
WILLIAM V
Rating:
5.0
Service excellence
HING L
|
Overall Experience
Rating:
5.0
Excellent store.
Robert A
|
Overall Experience
Rating:
5.0
Very clean and staff very friendly and straightforward and ver y helpful
evelyn l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JHEANELL R
|
Overall Experience
Rating:
5.0
Staff are always very efficient and friendly. Would definitely recommend U-Haul storage.
GLOBAL C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dorothy N
|
Overall Experience
Rating:
5.0
Excellent service thank you so much for an easy and pleasant experience... will definitely recommend the company to friends and family in the future!
Jessica H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pranay S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENYSE H
|
First Impressions
Rating:
5.0
It was good choosing U haul for our storage for the second time. Thank you.
Teresita H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samuel S
|
Overall Experience
Rating:
5.0
Beyond my expectation,thanks.
Qian L
|
Overall Experience
Rating:
5.0
Its even better to have lighting inside storage unit.
FUK M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chen C
|
Overall Experience
Rating:
5.0
The storage unit we rented was clean and hours and access convenient.
karen l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
|
Overall Experience
Rating:
5.0
You run an excellent business! Thanks
Robert A
|
Online Move In
Rating:
5.0
thank you so much for the services you gave👌☺️
ferdinand h
|
Overall Experience
Rating:
2.0
My unit was broken into once a few years ago, and the boxes and stuff were piled around, which was a bit messy. I couldn't go deep into the unit to check things in detail. After that, the U-haul lock was replaced. However, when I opened the storage locker recently -- while the lock was intact -- several items including two solid wood cupboards disappeared without a trace. I must say "What the heck!" It doesn't matter because the reason I opened the locker was to plan a removal of everything and end my clientship. The rental fee increase twice a year and it has become unaffordable. I am glad I moved out, ending an era of money waste.
CHUNG Y
|
Overall Experience
Rating:
5.0
My family & I have used U-Haul vehicles for moving numerous times previously & found their service great. Now, by using their facility for storage is not a concern for me.
Premila B
|
First Impressions
Rating:
5.0
Great location! and Staff is amazing and very helpful!!
georgina C
|
Overall Experience
Rating:
5.0
I been there for over 10 years. Richmond U-Haul staff is very helpful and kind. I get all my rental vehicles from them. I would highly recommend this location to other friends and family. Great manager Bryann.
SOPHANN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHAN M
|
Overall Experience
Rating:
5.0
I may need a bigger or 2 storages.
Terry W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MA V
|
Overall Experience
Rating:
5.0
we are well satisfied.
staff are good, helpful and friendly,
we will surely recommend it to a friend who needs storage.
thank you so much
daisy p
|
Overall Experience
Rating:
5.0
Great staff, good location and well kept.
Robert J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTHONY A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MISAEL L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peng X
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark S
|
Overall Experience
Rating:
5.0
Everyone is so very friendly and helpful.
Robert J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ka C
|
Overall Experience
Rating:
5.0
Everything was great!
Rod W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah E
|
Overall Experience
Rating:
1.0
Unfortunately we were overcharged for a truck rental, and a dolly that was returned
We needed to stop payment
The issue was never rectified
We were told that our items would be auctioned off.
So as far as we know all our stuff is gone and the issues was never resolved.
ryan j
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LEONARD J
|
Overall Experience
Rating:
4.0
Thanks to Manu, Lynn (retired), and the rest of the staff for their service through the years.
Gabrial p
|
Overall Experience
Rating:
5.0
Everyone was kind and accommodating. I received calls back when requested and was allowed an extra day to move out which made all the difference. Thank you!
Olivia P
|
Overall Experience
Rating:
4.0
Staff were very helpful and accommodating!
PARVEEZ K
|
Overall Experience
Rating:
5.0
The staff are always helpful , kind an courteous . Very happy to recommend U Haul at this location
BRUCE P
|
First Impressions
Rating:
5.0
Staffs in this store are excellent! Especially Kuldeep is very helpful, she has excellent service!
Zhenshu Y
|
Overall Experience
Rating:
5.0
Bryann was awesome to deal with! Extremely helpful as most experiences with U-Haul can be frustrating but she had a big smile on her face and went above and beyond with service level! Amazing.
MATT G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Snowbear B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paul c
|
Overall Experience
Rating:
5.0
YOUR COMPANY PROVIDE AN EXCELLENT SERVICE.
I AM YOUR LONG TERM CUSTOMER, IF YOUR COMAPNY CAN
PROVIDE A SPECAIL PRICE,
IT WILL BE GREAT!
THANK YOU!
KIM'S G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADEL N
|
First Impressions
Rating:
5.0
Staff here are amazing. 5 star totally well-deserved.
JONATHAN S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shirley A
|
Overall Experience
Rating:
5.0
Thank you very much
Johny L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
al w
|
Overall Experience
Rating:
5.0
We rented at the Shell Road location in Richmond BC, for three years and had nothing but the greatest experience and help from the staff and management. It made the experience of having to store personal items easy and comfortable.
Dean P
|
Overall Experience
Rating:
3.0
The reason I left the Uhaul facility on Shell Road is due the steady increased rental costs over the last few years.
James S
|
Overall Experience
Rating:
5.0
Don't change these group of staff. I followed their policies because I believe they are dedicated hard-working people, so many customers trust and respect these staff. I will come back for a bigger unit soon.
TW C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
THIAGO M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
adam m
|
Overall Experience
Rating:
5.0
Bryann was responsive and extremely helpful. She deserves a raise!
Liam M
|
Overall Experience
Rating:
5.0
I was very happy with the customer severice
RICHARD J
|
Overall Experience
Rating:
5.0
One doorway needed maintenance, making it difficult for the cart. There is no light in the storage room. Others all very perfect.It is clean.
LIQIU W
|
Overall Experience
Rating:
5.0
Thanks for everything. Such clean facilities and helpful friendly staff.
Valerie G
|
Overall Experience
Rating:
5.0
Staff at Shell Rd UHaul are all very friendly and helpful.
They ensured that I had everything I needed.
ROBYN V
|
Overall Experience
Rating:
5.0
Would use again
Christines G
|
Overall Experience
Rating:
5.0
The access to the storage unit 24/7 with a personal access code for the gate is fantastic!
Manuel D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
hayder j
|
Overall Experience
Rating:
5.0
Staffs at Richmond were amazing and helpful also, the place is well cleaned and maintained.
Jane E
|
Overall Experience
Rating:
5.0
Very happy with my experience at U-Haul in Richmond. Their team is awesome and the manager very nice to deal with. In the 5 years of dealing with them I have not had any issues Thank you.
andrew k
|
Overall Experience
Rating:
5.0
I was very impressed with the work you and your staff did to be accommodating. It was a pleasure to store my things with you!
Colin m
|
Overall Experience
Rating:
5.0
Staffs are well mannered, accommodating and nice people. I am so.glad that we chose Richmond U-Haul.
Jane E
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Gang Z
|
Online Move In
Rating:
5.0
We have been using the Richmond U Haul location since 1997 and have nothing but praise for the people working there. We have always been treated well and fairly. Bryann deserves high praise for being helpful and kind as well as mechanically skilled. We will miss everyone there.
DR. K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VALERIE A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Aaron B
|
Overall Experience
Rating:
5.0
Brianne did a great job in helping me get into a unit!
Anthony P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gurjit m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John U
|
First Impressions
Rating:
5.0
Love how easy it is to get one, move in and move out. The web system makes everything so easy. Great location as there is lots of space to drive in, park your car by the storage entrance. Also so convenient to have the Carta available.
Caroline C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Winnie S
|
Overall Experience
Rating:
5.0
I called yesterday for statement of my account to be emailed to me. On site I also asked for a closing statement，then I was given a zero statement, It kind of looks right. However if as a customer，after closing the account， an account statement can be emailed， clients like me will greatly appreciate and it is really needed.
LU Z
|
Overall Experience
Rating:
5.0
Great staff, unit was clean, good service.
Penny J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Daniel H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wendy w
|
Overall Experience
Rating:
5.0
Thanks for all the extra needed help!:)
Samantha B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
clarke m
|
Overall Experience
Rating:
5.0
This was my first experience dealing with U-Haul, and I was impressed with the great level of service I received.
The staff were professional, friendly, helpful and punctual.
Facilities were well maintained, clean and secure.
Keep up the good work and best of luck.
Issam K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nemesio s
|
Overall Experience
Rating:
5.0
The facility was very well maintained and clean. The staff was amazing - I really like this location.
Olivia B
|
Overall Experience
Rating:
5.0
I found the staff both friendly and helpful each and every time I was there. Moving is stressful and they definitely helped alleviate the stress by making all processes easy!
tania h
|
Overall Experience
Rating:
5.0
Professional, helpful, friendly and punctual
Issam K
|
First Impressions
Rating:
5.0
Excellent services
Moe (
|
First Impressions
Rating:
5.0
Bryann was amazing and continues to be amazing. Fantastic service at Richmond, BC location. Very impressed :) Thanks! Steve
Steve H
|
First Impressions
Rating:
5.0
Excellent staff and service.
Thank you
Regards
Paul Sparkes
Paul S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VIRABHADRASINH S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MA Z
|
Overall Experience
Rating:
5.0
Pretty good! Very satisfied!
Wendy w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Enrich s
|
Overall Experience
Rating:
5.0
The manager was extraordinarily helpful and kind. Great place with amazing service!
don p
|
Overall Experience
Rating:
5.0
Very nice and helpful people.
Wei-Cheng C
|
Online Move In
Rating:
3.0
Was directed to the wrong building and realized so after I started unloading. Unit I was giving had mouse droppings. Staff was friendly and mostly helpful.
William B
|
First Impressions
Rating:
5.0
I would recommend this location to my family and friends. The staff were very helpful and friendly , very professional.
Gary H
|
Overall Experience
Rating:
5.0
The complete transition went really well.
dana j
|
First Impressions
Rating:
5.0
Staff is amazing, thanks!
BRETT N
|
Overall Experience
Rating:
5.0
I've rented from this location more than once and the service has been no less than stellar. Many thanks. I have recently moved to Houston, BC and have a unit there now. At this time, Shell facility will have to share this review with Houston. Both top notch.
I’ve seen spiders in my storage several time during pickups or drop-offs
king h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rui G
|
First Impressions
Rating:
5.0
Thank you.
Natalia L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chirag M
|
Overall Experience
Rating:
5.0
Elevators work great. Easy access. And I'd like to give a special thanks to Laurie (Sorry if I misspelled your name). You were awesome!
MIchael H
|
First Impressions
Rating:
5.0
Honestly the gentleman that helped me was so pleasant and helpful and I enjoyed my experience a lot the only thing I would say is that the storage unit itself had dirty floors there was gravel and stuff in there and I had furniture to store I was a little worried about in there
Ruba A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
darshan k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shivdev s
|
Overall Experience
Rating:
4.0
The lock was not in the room as indicated in the email. Had to go to the office to get the lock.
Hesong S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
george p
|
Overall Experience
Rating:
5.0
I had a great experience with your staff and facility. Thank you!
mike w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martin F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tina y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Apoorva K
|
Overall Experience
Rating:
5.0
Thanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Thanks.
MAYUR P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Andre B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Laurie a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blair M
|
Overall Experience
Rating:
5.0
I was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..
ROSZITA K
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff!
Denise Y
|
Overall Experience
Rating:
5.0
very good staff....helpful and friendly
ROBERT E
|
Overall Experience
Rating:
5.0
Great storage spot. Staff are fantastic.
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jasmin a
|
Overall Experience
Rating:
2.0
This location has a serious rodent infestation that is not being effectively addressed. The first time I entered my unit and found the floor and my personal items covered in feces, I asked the office staff what next steps were. They assured me that someone would access my unit and clean up the mess, lay traps and ensure the issue was resolved. I went back to the unit two weeks later and nothing had been done. Another time they handed my peppermint sachets telling me that they were a rodent deterrent. I put them in the unit and the next time I entered the unit the sachets has been chewed open with their contents spread across the floor. This is totally unacceptable for the amount of money these units cost per month. Additionally I had been told that the buildings were climate controlled. I did not find that to be the case at all, the units get hot in the summer and are freezing cold in the winter. An overall disappointing experience.
Angela D
|
Overall Experience
Rating:
5.0
Thanks for your professional handling of business and my locker number D-529.
It's tough to be in storage and I was always able to access my unit and belongings and to come and go as I pleased.
Best wishes.
And special shout out to Bryann Dionne.
Sherry
Sherry L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brent r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CLYDE M
|
Overall Experience
Rating:
1.0
The service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.
Tina y
|
First Impressions
Rating:
4.0
A bit expensive and unfortunately quite a lot of mouse poop in my unit.
johns c
|
Overall Experience
Rating:
5.0
Bryann took great care of us along with the other staff members. They were friendly and helpful. The storage unit was perfect for our use at the time. Thank you all so very much for the great customer service.
Carol s
|
Overall Experience
Rating:
5.0
Great experience. The lady was super kind and helpful. Made the moving experience a little less stressful ;)
Thanks again!
-Paul
Paul R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lawrence K
|
First Impressions
Rating:
5.0
Great service. Great Price. Great Staff
Susie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
denise l
|
First Impressions
Rating:
5.0
We had our storage lockers for over 20 years and the facility had been well maintained and convenient.
PETER W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ka C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wade r
|
Overall Experience
Rating:
4.0
Happy with the Storage
JEAN P
|
Overall Experience
Rating:
5.0
Laurie, very graciously handled any needs and requests. She built trust and exemplified reliability!
elaine l
|
Overall Experience
Rating:
3.0
Great service, but lots of mouse poo in the units.
Dylan S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tyler c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosauro r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dragan R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olga B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rufo G
|
First Impressions
Rating:
5.0
I don't live in Richmond, but where ever I am.. or go.. I use Richmond's U Haul because of the awesome staff.
Julie J
|
Overall Experience
Rating:
3.0
I was bumped out of my original reservation for a space (the last one that was left) (5 x 5 x 10). I was able to persuade the staff to solve this problem for me. They offered me a bigger space, with one month free, and to let me know when the originally reserved space is free again. I expect staff to take care of transferring the items to the smaller space, once it become available. To me, this is only fair, after I spent hours on Saturday ensuring that this space was reserved, since it was the last one available. The staff were very helpful in finding a good solution, which I really appreciate.
Theo L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KIN C
|
Overall Experience
Rating:
5.0
Really would like 24 hour access! But otherwise this place was great!
Julia G
|
Overall Experience
Rating:
5.0
Bryann was amazing and so helpful. Very fast, convenient and simple process. Had a great experience!
chris l
|
Overall Experience
Rating:
5.0
A bit of heat would have been nice but it is presented as non-heated storage so that is to be expected (Vancouver in the winter is cool and damp).
Allan B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN B
|
Overall Experience
Rating:
5.0
nice people
Kai D
|
First Impressions
Rating:
5.0
Very friendly staff
Second time storing at this location
Both experience are pleasant
wei l
|
Overall Experience
Rating:
1.0
After moved my stuff into unit I noticed 2/3 of the hinges on the door were broken. The employee forced door shut and said if U-Haul couldn’t fix next day I have to move units. This is Unacceptable.
Courtney T
|
First Impressions
Rating:
4.0
Staff is great
Randy B
|
Overall Experience
Rating:
4.0
Sometime in the last few months mice got into my unit and caused extensive damage. Bryann helped me out and went above and beyond to make things right. She is an excellent employee. Thank you Bryann!
Warren W
|
Overall Experience
Rating:
4.0
No issues.
Avtar B
|
Overall Experience
Rating:
1.0
We had rats in our unit and not one person cared. We told the staff. We did not have any food in our unit they put bait in it well of course they will come then. Rats pee and poo every where!!!!!!!!!!
Radomir R
|
Overall Experience
Rating:
5.0
I’ve dealt with other storage facilities this was by far the best and most friendly. If I need services like this in the future I would highly recommend this company to anyone. Happy new year everyon.
melvin b
|
Overall Experience
Rating:
4.0
Staff was friendly. Would be better if this location offered 24 hour access as advertised.
Enrich s
|
First Impressions
Rating:
5.0
Thank you for the .staffs for their help and service.
A &
|
Overall Experience
Rating:
5.0
Storage space was perfect for our needs. Thanks
erika r
|
Overall Experience
Rating:
3.0
Service was fine
Randy B
|
First Impressions
Rating:
5.0
Will be using your services in a month or so from now
Lorna D
|
Overall Experience
Rating:
4.0
The staff were always helpful. There was some rodent activity but that is happening all over the city now.
Jessica L
|
Overall Experience
Rating:
5.0
Great experience. Well done.
Jia s
|
Overall Experience
Rating:
4.0
The fees were not explained clearly. The staff was confused about the charge as well. But the staff are patient and nice. They tried to explain the detail.
Jiaxuan C
|
First Impressions
Rating:
5.0
Helpful
JAFARI F
|
First Impressions
Rating:
5.0
If I need the storage again , U haul will be my first choice
key w
|
Overall Experience
Rating:
5.0
I actually moved out on May 23, 2019, one day before the renewal rent payment date. I also walked with the on-duty staff to check the unit inside before my last clean up. I would come back for bigger
TW C
|
Overall Experience
Rating:
4.0
Good location, great and supportive staff.
VOJA I
|
Overall Experience
Rating:
2.0
This time was really a very unpleasant experience.
Ocean C
|
Overall Experience
Rating:
3.0
I rented storage space for a period of 10+ years (approx.). I am satisfied with the security of storage.
James
JAMES C
|
Overall Experience
Rating:
5.0
Lynn and her team always take very good care of our needs, in a professional, friendly manner.
ROBERT d
|
First Impressions
Rating:
5.0
I would recommend this U haul storage to all my friends because staff are nice
Marites T
|
First Impressions
Rating:
5.0
Great team
Marcel C
|
First Impressions
Rating:
5.0
Very good service and understanding about some return on storage fees for month with only having storage for 4 days cause of finding a place before the 1st of the month
clinton m
|
Overall Experience
Rating:
5.0
You go for extra miles in serving your customers keep up the good work
Pentecostal C
|
First Impressions
Rating:
4.0
Very friendly and professional!
Andrea N
|
Overall Experience
Rating:
4.0
Ok
Charanpreet (
|
Overall Experience
Rating:
1.0
Manager Lynn at the Richmond She’ll Road location in Canada, was rude and gave me verbal eviction notice based on her assumption that I was running a business out of my lockers. dishonest and rude!
Adrienna h
|
Overall Experience
Rating:
4.0
The only thing that was bad is there was mouse dropping in my locker. Other than that it was fine
MIKE H
|
Overall Experience
Rating:
5.0
no comments, all Excellent.
TRI-STAR S
|
Overall Experience
Rating:
3.0
Rat droppings in a few units
Cameron j
|
Overall Experience
Rating:
5.0
Suited ours needs very well. Staff was very helpful
HOLLY M
|
Overall Experience
Rating:
5.0
Excellent to work with in every way. Great staff and great facility. Please don't change!
Grey H
|
Overall Experience
Rating:
5.0
very commentating and helpful.
Peggy A
|
Overall Experience
Rating:
5.0
Clean and courteous!!!
DEB M
|
Overall Experience
Rating:
2.0
Last week, I found that the storage's door was crashed and the locked was damaged. I couldn't open the door. No one reported this to me. And, I found a lot of mice dropping on the floor too.