DOUGLAS S.
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Customer Reviews for U-Haul Moving & Storage of Richwood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Richwood
KOFI A.
the lady was great in assisting me for the return
William H.
Courteous staff great experience
Jim M.
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First Impressions
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Sarah is great. Got my storage needs taken care of.
Casey P.
Nothing at all, the service we received was high quality and very professional!!! The young lady did an outstanding job!!! We will be back soon!!! Thanks again for everything Casey Parks Coskea Property Servicces Owner
ROGER S.
This location is a nightmare ! No sign on the road to show an entry into the place .?Entry is almost not doable in a 26 foot truck pulling a car dolly . We spent a lot of time trying to find the place and getting in there . You all need to fix this place !!!!!!
STEPHANIE T.
The website doesn't work right the customer service people aren't explaining all the charges very well and it was about the worst experience I've ever had
Edward B.
We used self checkin and pick up. Office and lock box were difficult to find. The on going flea market obstructed the traffic.
Melissa B.
No improvements. Experience was made very easy for a first-time user. Sarah at Richwood Flea Market site was very helpful!
HARRY C.
This was not my scheduled pick up location. I was very dissatisfied. It put my move 2 hrs behind
Matthew P.
It's a difficult location to get into its part of a large flee market. Otherwise it looks like a well stocked location for your moving needs. I only dropped of equipment.
Daniel Z.
Everything was smooth and customer service was great! Thank you!
Fred D.
Glenn handled the transaction in a helpful and professional manner.
Aaron S.
Was friendly and very helpful in explaining the use of the rental.
Roger S.
Your telephone answering system is the worst since the IRS. 3 times, I was put on a "we're busy, there is a 15 minute wait time" hold, even when standing at the door of your facility waiting for it to open (employee was a little late). Employee was very nice, knowledgeable and helpful.
Michael S.
My only issue was that nobody working at the location was wearing a face covering. The trailer also had to be swept out as there were sea shells on the floor.
Shawntel R.
The manager was very just. She made everything easy for me and I'm happy I choose that location.
Louis P.
Location and workers were great! Checkout was very efficient. Everything was so easy, exceeded my expectations.
Dolly B.
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Overall Experience
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Thank you for such great service
Jennifer S.
I had a hard time finding the entrance but other than that my experience was great.
Karen H.
Your company is a freakin rip off and I'd rather sell my shit than use uhaul service again. I hate the uhaul company. It's always money money money ever time you turn around. The girl in Walton KY was great in helping me, but your uhaul company sucks
LeeAnne H.
Sarah was very kind and helpful. We will come back to this location for future moving needs. Thank you Sarah!
Stephen V.
Sarah was phenomenal j do believe her name was she was very professional and yet a friend in the same
Matthew S.
No gas in the truck Appt switched to a location much farther away than where I needed to be with no explanation Just a ridiculous procedure overall. Having to bother friends and family for an extra contact number when I've been renting regularly with you people for well over a year. Unacceptable. This is my last uhaul rental ever.
Jeremy D.
Signs more signs showing it is a Uhaul establishment! Besides that everybody there was very helpful and friendly.
Connor H.
The lady at the front desk went above and beyond to find the best option for us! We were in a bind and there were no trucks at the location we were at, so instead of sending us on our way she spent the time to help us find the best solution. After spending several minutes trying to locate the nearest U-Haul with a truck (to no avail), she offered up not only the trailer they had there but also her own personal hitch! We didn't think this was an option as we did not have a hitch with us but this saved the day so we could not be happier!
James T.
I really don't have any recommendations for improvement because my experience today was perfect. I know the location I went to is fairly new, but Sarah was very pleasant and knowledgeable. I got the exact trailer I needed and was in and out in a matter of minutes.
Rose L.
Sarah was great and so kind. . thank her!
Dekuwmini M.
I can't find words adequate enough to capture the pleasant experiences of dealing with this location. Sandra and her team are exceptional. This was my second rental return to this location. She has always gone over and above to deliver exceptional customer service. But for her timely intervention, I would have recked my car that I wanted to get off the auto transport. Being the novice that I am, I unhooked the auto transport from the van and then tried to get my car off. Needless to say, this approach could have caused real damage to the car. Sandra saw that and patiently guided me to rehook my car, unchain it and bring off the auto transport. Did I mention that she did all of this even when it was way past her closing time? In fact, she was on the way out when I arrived.
Richard B.
Service was excellent: Check our and return was easy. Person that assisted was friendly and helpful.
Louis C.
Location was easy to spot but extremely difficult to drive into. No signage to direct you into the facility. Actually drove by it twice before entering. Once inside representative was very friendly and explained that the facility just opened.
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