Trailer was messed up and not serviced so now I have to try and get Uhaul to fix my vehicle which was damaged during the rental.
Mark KCustomer Reviews for U-Haul Moving & Storage of Walton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problems returning the equipment.
Clifton RThey have EVERYTHING you need for moving. Variety of trucks and trailers. Boxes and supplies and dollies etc. Nice helpful staff.
ANTHONY UEverything was perfect, the staff were helpful and professional.
BILAL AVery nice , thanks .
ROGER G | First ImpressionsThe inside of the trailer was pretty dirty but overall the people were very nice and friendly and it was quick and easy
ALEXANDER TGreat service!
Derrick G | Overall ExperienceSarah was amazing , she takes her time and helps customers with a great attitude.
SEQUOYA T | Overall ExperienceLove uhaul was a dealer and done roadside
ttrs n | First ImpressionsNo problems at all.
John W | Overall ExperienceEquipment was average, not terrible but not well maintained either. One tire was in need of replacement.
MARK HUpon arrival, the team could not find the rental truck keys despite our reservation, briefly delaying our progress. But more importantly, the keys were in the overnight dropbox, indicating that the truck had not been detailed or cleaned. The truck cab was filthy—something sticky was everywhere, even after using sanitation wipes. The back of the truck had also not been swept out. I'd recommend giving another facility a try before this one.
MARCUS BBrake warning came on while in the mountain, I was very concerned about being able to stop especially because the vehicles are all equipped with auto trans. These vehicles need to atleast have a manual trans option especially for situations like this if the brakes fail how else are you supposed to slow this thing down
JAGGER WSarah went above and beyond everytime i’ve rented.
JAMES YFriendly, helpful, always looking for the best deal for the customer.
KEVIN GLady that takes care of me is always courteous, friendly and helpful.
NATHAN RYour out in the middle of nowhere. You charge 99 cents a mile and still make the customer pay to fill the gas back up that's bs. You say the truck is 10.95 to rent but it costs a hundred to rent it with all the bs fees and gas.
RICHARD BSarah in the Walton Ky location is always friendly and helpful. We have used this location several times and always well pleased.
RONALD TShara is the best
DANIEL M | First ImpressionsGreat manager and team. Willing and ready to assist every second of the way. Best location in tristate area by far!
Scott W | Overall ExperienceWas charge extra day because I sat in the waiting and waiting for someone. Then the representative said 5 min is five minutes later so you get charger a extra day. Still haven't received a bill for all the chargers. I was told the bill came to 300.00 and it was changed to card.
SANDRA NI did go there today 3/23/25 and the security system was not working, hopefully it will be be fixed soon
doug r | First ImpressionsMy 5 yr old daughter fell in the parking lot. There’s a broken or cut pipe right near the loading exit door. She tripped on it.
Sarah D | Overall ExperienceMy truck was leaking in the front of the trailer boxes area was really wet.
SARAH NSarah was on top of everything. Smooth and quick transaction. I’ve never had a bad experience with Walton Dixie Hwy location. I’ve used U-Haul my whole life this location by far my favorite
Samir MOnly had one person working and he took over 30 minutes on the customer before me. Not a good experience!
JAMES PJust keep the employees informed on the proper use of the equipment. They done a terrific job.
NEAL SSarah was great.
RICHARD CSarah was very helpful! Great experience.
RAMSEY MGood experience all the way around. Sarah was extra friendly and helpful.
RONALD TVan was dirty, mileage charge was different than what it initially said online. To get the van was a long walk as well.
THOMAS MSmooth experience overall. Sarah was very nice and the employee during drop off was also nice. Will use this location again in the future.
Demi MThe office staff/management Was very nice and speedy to get rolling . I will rent from here again
KYLE VGreat place everyone was nice and helpful
WILLIAM K | First ImpressionsI just needed a temporary storage and U-Haul was most accommodating. You have an excellent staff and manager at this location don't lose them
DANIEL M | Overall ExperienceToo expensive
ryan w | Overall ExperienceThe facility is well maintained and organized. Each team member was helpful and knowledgeable. I especially love the recycle corner where people can leave and take any discarded items.
NAOMI MRates for units are too damn expensive go up the road get a 10x15 for nearly 100 a month. This place wants over 200 a month. They charge for every little thing including a dumpster fee. Do not go here bring back the flea market.
RYAN WVery Friendly Great customer service Clean facilities I highly recommend this location
dustin dThe whole process was quick and easy. Thank you!
Layna F | First ImpressionsExcellent treatment by all the staff . The manager ms. Wells is of the highest caliber . Went above and beyond for me on numerous occasions ! Definitely would recommend this facility to anyone needing a secure, well lit. Nice dry place to keep your belongings. T. Mikel
anthony m | Overall ExperienceWas a little confused by the access code process since I moved in after hours but other than that, the facility was fantastic!
Erin S | Online Move InAfter hours drop off was pretty easy.
Erin SI think it is important to let your customer know of any price changes from the online rates before closing the deal. The representative at this location failed to do so because I changed the drop off location. I was made to pay an additional $30 from what I had agreed to online because of this. She also did not go over mileage with me and after drop off, I was charged another $30 for mileage. Customer service was very poor in my opinion from both the pick up and drop off locations.
KAMEREN SThe lady that checked me in was fantastic and very helpful. I will rent from them every time.
Phil MDid not have the truck I was promised in the reservation then I was charged more. Truck had mud and leaves in the cargo area. Was told to call the customer help line and was hung up on twice.
WILLIS WWhy did they charge me twice as much money?
ALEKSEI VWhen I moved in it was raining hard and we discovered about 10 holes in the roof of the storage unit that was soaking my furniture. The employees had to go up on a ladder and they did fix the problem. But my stuff got wet and no one offered any sort of solution for that. Couch was soaked.
STEFANIE S | Overall Experiencethe manager on site provided an excellent service , moving fwd i will prioritize this location for my business with U haul
CARLOS FVery helpful and friendly staff. Everything from renting storage units to renting a truck went smooth.
Walter S | Overall ExperienceOffice location is a bit hidden for first timers.
KEVIN BRichwood saved Beechgrove storage. This end was a mess and I am not happy. Not richwoods fault. I want someone to call me about this. 606-465-3093. I suspect no one will care to discuss this entire rental.
Aaron AThe best costumer service
ALEJANDRO CVery nice and friendly workers
SARAH A | First ImpressionsThe worst experience I have ever had. The workers does not give a shit about customers. Very unprofessional drivers and customer representative. U-Haul is just making money with zero care for the customers. Fuck U-haul and its services. I’ll report this shitty service to the BBB. Over the bad service, U-Haul even over charged me. Now I have to spend hours to call stupid customer service to get it refunded.
Yadgar RWe were there after hours- no personnel
Robert EEverything went well.
STEPHEN HMove the Cab & Chassis next to the building where the trailers are parked. It makes it hard to get out or in with a trailer.
NATHAN RWhen I inquired about dropping off the used equipment at another location, the employee failed to explain there would be extra fees compared to returning it back to the original location. They simply said it would be no issue and continued the rental process. As a paying customer I would like to know these things and be able to make a choice myself. For future customers, all I would ask would be to relay this information upfront. Other than this issue the facility was clean, staff was friendly, and the rental process was well paced.
ETHAN BI have not moved in yet I'm
WILLIAM E | First ImpressionsAll good
NEIL PYoung lady got up from her desk, took us to the trailer. She checked lights, did hook up and wished us a safe trip. She did the paper work in 2 minutes and we were on our way.
JOHN BProfessional. Quick in/out with paperwork. Easy to do business with this location.
DAPHNE BQuick and easy pickup and drop off!
John MThis uhaul location has supplies for moving galore. They have trucks, trailers, hitches, storage building, and more. Staff is friendly and courteous.
BRYAN MThe staff is always very knowledgeable and addressed any and all of my concerns ! The manager on site has gone above and beyond a number of times when I have had requests and when I was contemplating another unit because I had more belongings than I initially had thought , offered me another unit with the first month free. PRESTO ! PROBLEM SOLVED ! THANKS SARAH W. I would highly recommend this facility to anyone needing a clean , professional and secure place to store your belongings ! FIVE STARS !!
anthony m | First ImpressionsSpectacular. Friendly and helpful staff
Kristin P | Overall ExperiencePrism and Sarah were great!
CARLIN AChase M at this location was a huge help! Great customer service, which will bring back to that location next time.
MICHAEL DVery helpful and quick drop off.
Larry PReturned vehicle early was wondering I’m reimbursed money for not using it the whole time!
KENTON HGreat experience, easy check in, helpful people, fair rates, easy access location.
RANDALL RManager of site was extremely helpful and kind. I will go back to that location again because of her.
Edward T | Overall ExperienceFriendly and extremely capable staff
David J | Overall ExperienceThe place is very convenient and I like the fact that you can rent inside or outside. I have also rented a truck and a big truck and two storage units and thank you very much. I was very happy with your place and your people help.
Loretta S | Overall ExperienceUhaul made our move from NY to KY atrocious! The mechanic that came out because their 26' truck was lurching, shaking, and having trouble maintaining any speed above 50mph told us that the engine was barely capable of carrying it's own weight, let alone anything we were trying to move and keep driving it until it broke down. They took approximately 3 hours to send a mechanic in the middle of the night, forcing us to get a hotel, but refused to cover the cost. The only reason we used the storage facility is because they offered the first month free. When we had a need for a truck because ours broke down, they charged us around $180 for approximately an 8 hr rental, even though the truck they rented to us, sight unseen, claimed to be available for $20. We are thrilled to have our belongings removed from their facility and likely will never use them again.
christina t | Overall ExperienceFirst off, Primary and Sarah are just awesome and so extremely helpful. I've dealt with Sarah before but this time I worked entirely with Prizm and it wad just a complete pleasure. She checked me in, took me to my units to show me where I would be located, offered and honored a discount promo that saved me money and was a complete delight the whole time.
Conrad D | First ImpressionsMay be best customer service experience I've HD in a long time. Thabo to Sarah and Jakd
SCARLETT S | First ImpressionsAwesome and convenient!
David J | Online Move InPrism was an absolute dear and so very helpful getting me settled in. What an asset!
Rena K | Online Move InMy only complaint is that I moved out on the 8th of the month and I don’t get any of the money back for this month. I just closed on my house and this was the soonest I could get my stuff out of storage. So to pay $220 for 8 days well that shouldn’t be. I paid on time every month and I made sure my unit was clean when I left. I was expecting at least $150 back. R/s Shawna Clay Shawna.2812@gmail.com
shawna c | Overall ExperienceBest U-Haul
David F | Overall ExperienceSarah the manager is super friendly and very helpful and makes your experience very easy.
tatyana b | Overall ExperienceClean storage no bugs or mice will be using only this place in future if needing a storage room again.
mike W | Overall ExperienceStaff is great everything went very smoothly thank you
kayla p | First ImpressionsSarah, at the Richwood, KY location, was extremely helpful and knowledgeable. She helped me determine what option would best suit my storage needs. Sarah went above and beyond to quickly provide a solution for my time sensitive situation. I am extremely grateful for Sarah’s kindness and professionalism. She made a challenging situation less difficult and that was a blessing for me and my family.
JAIME H | First ImpressionsThe gentleman that helped me when I rented the area was very nice and helpful. When I called to speak to someone when I had a question about leaving the facility a female that answered was very rude and harsh. If she is there when someone needs to rent I would not recommend it.
Emilee L | Overall ExperienceSarah at the Richwood Facility is a very sweet and one of the nicest ladys I ever met. She helped me with everything I needed. I recommend this lady and the Richwood Facility. A job well done.
nicholas d | First ImpressionsSara was FANTASTIC!
Brittnie S | Overall ExperienceSara the uhaul manager at the Richwood ky facility was very very nice.
nicholas d | Overall ExperienceSara the general manager of the Richwood Kentucky Facility is very very nice and she help me fix a problem I had. Very helpful nice lady.
nicholas d | First ImpressionsThe staff were super friendly, caring and helpful
tatyana b | First ImpressionsCustomer Service wasn’t good at all. The kids at the counter didn’t seem like they knew what they were doing. Should’ve had the truck I rented a day before pulled up and ready to go for me. Wasn’t fueled to where they said it was. The storage container was great though. Great help and personality from the container!
Colton S | Online Move InSarah Wells is top notch the best and most professional there is at Uhual
Pryzm S | Overall ExperienceVery helpful and courteous staff.
Matthew R | Overall ExperienceWe pulled a trailer from SC but when asked where to return it to automatically said Elsmere as the one in Richwood wasn't even listed. Sure would have been closer.
sandra g | First ImpressionsI'm trying to click on the #s,with my ratings ..it's not allowing me to. All of my answers,1 thru 6,are yes. And ,excellent,is my overall rating. Very impressed with employees of uhaul.
Christina F | First ImpressionsAll the above works for me
Loretta S | First ImpressionsImmaculate and well kept. No sign of any critters or bugs at all! Very reassuring!
Judith C | Overall ExperienceSarah does a fantastic job!
tonya l | Overall ExperienceSarah was very helpful
WILLIAM E | Overall ExperienceSarah was great and I really her help I highly recommend this place
Tammy S | Overall ExperienceVery friendly and helpful.! Clear with gaining access instructions. Perfect for our temporary storage needs
Judith C | First ImpressionsNA
abraham t | First ImpressionsLoved everything about it
tonya l | First ImpressionsFrom start to finish it was very very easy. I have no issues or negativity to report.
dennis H | First ImpressionsWhen I arrived for initial check in for a storage unit, no employees were to be found for 10-15 min. When they were found, they were teenagers and were not tracking my reservation and assigned me a storage unit that was already occupied, which they cut open. It look 45 min or more from getting there to getting my storage unit. Further, due to the gutter and drainage design of the building my unit was in, rain water entered it (no telling how many times) and much of my possessions were damaged by water. At currently calculations it is over $6k in damage. Staff didn't have an answer for me as to what to do. I was essentially told that since I did not buy the insurance offered, its on me. I don't believe that the faulty design and/or condition of the unit I rented is on me. The unit that I had can't be rented to anyone else until fixed. I'd never use this facility again or recommend it.
Douglas B | Overall ExperienceSarah took the stress out of an already stressful experience. Quick, efficient and knowledgeable! Everyone I encountered was! This location will be highly recommended.
Julie O | Online Move InThe absolute BEST price by FAR for Both the storage units and the Uhaul rentals! The hours were also the best around even on a Saturday which is when I had my reservation and got my unit!
Amy L | First ImpressionsDominic was extremely helpful very professional has great customer service appeal!
TONYA M | Overall ExperienceClean and very safe
coffee b | Overall ExperienceThe lady in the office is a absolute Rockstar.
Michael C | First ImpressionsSarah is great You better take care of her because she’s doing great things for you. NEGATIVE TO CORPORATE The entrance and exit roadway that is gravel is in bad shape when driving on your truck through there with a load of my personal belongings. This was the most treacherous place and most likely area that I was going to cause damage to my stuff. It’s very rough and it needs fixed.
Tom G | Overall ExperiencePrices is to high
Thomas S | Overall ExperienceHave not moved in yet. Moving date will be April the 29th
Stephanie S | Online Move InEverything was great - very helpful.
JOHN S | First Impressionsdid not or still do not know what you mean by access hours. I thought i could come and go as I please as there is no gate restricting access.
Karl H | First ImpressionsSarah was amazing. She got us a closer unit and was incredibly helpful.
Samantha B | Online Move InI already advised friends and family.
Marcial L | First ImpressionsSarah Wells General Manager was very professional It was a pleasure working with Sarah If I ever need a storage unit in the future I will definitely use U Haul Thanks Perry M.
perry m | First ImpressionsHuge investments happening at this location and you can tell it will be a state of the art place. Tag was attentive and friendly. The process was extremely easy and didn’t take much time.
Lee P | First ImpressionsNeed access time to be longer then 10pm
Edward R | First ImpressionsSarah was a very nice ,and helpful. She answered all my questions and she went out of her way to make me feel comfortable
James V | First ImpressionsSuper easy check-in. Clean unit.
Brian B | Online Move InSara was very professional and knowledgeable
ben p | First ImpressionsLove the self entrance an 24 hour service
Christi M | Online Move InSara is great to work with. She runs a great facility. She is very friendly and has great customer service.
Greg A | Overall ExperienceClean and very nice staff
coffee b | First ImpressionsGreat from start to finish. Organized, no hassle. Thank you.
Michael K | Overall ExperienceMade the whole process easy from move in to check out
Jennifer D | Overall ExperienceVery helpfull
WILLIAM E | First ImpressionsReservations messed up multiple times, called 20 minutes before pick up to inform that they don’t have the truck and never had a storage unit reserved. Was told first month free, then received a late notice for the bill the next day.
james M | First ImpressionsVery helpful personnel. Location is a little outside if the location needed, but awesome that you are able to drive right up to the unit and don't have to walk inside or to another floor.
Jenny F | Online Move InSarah and Allan were awesome! They work very hard and are always super polite!
Samantha H | Overall ExperienceRented outdoor RV/trailer storage. Facility does not have controlled access - shares grounds with flea market that causes many issues with stored trailers. Departing due to U-Haul discontinuing this type of rental, but turned out to be a good deal as we found storage for half the cost at a secure and covered facility.
Brent C | Overall ExperienceWe had our camper vandalized are your storage parking lot. We parked it by the lights and your security cameras. It didn't stop someone from doing 6200 dollars in damages. There have been several reports of the same issues at this location. Nothing said or even a sorry for our situation we have. We will never be back and in know way will we ever tell someone to rent from uhaul again.
Corey L | Overall ExperienceHas nothing to do with staff at the U-Haul center itself it has to do with how they are set up. Your reservation line set me up to store my vehicle in a location that is insecure except for a few cameras. No locking gate for after hours! It is a flea market with a U-Haul business attached to it. It is not secure. I had no choice not time to move it. I'm literally depending on a guy who sleeps in their lot in his van to watch over it as he does for the flea market patrons things as kind of a barter for being able to live on the lot. While he seems honest it's not the point. You should not send someone to store a vehicle at an unsecured lot!. I'm only keeping it there for a week thank goodness but seriously?!!
Kimberly J | First ImpressionsThe man door needs to be bigger and instead of a bend it should go straight. There is plenty of room to make it a larger entrance. Sarah was awesome to deal with.
Lance B | Overall ExperienceThank you to Sarah for all her help; our time renting was great thanks in great part to her. The place was very clean and conveniently located. The weekends can be very crowded because of the flea market, but I was never a major issue.
Kathryn M | Overall ExperienceSarah is great. Got my storage needs taken care of.
Jim M | First ImpressionsThank you for such great service
Dolly B | Overall Experience