Customer Reviews for U-Haul Moving & Storage of Richwood

329 reviews

10915 Dixie Hwy   Walton, KY 41094
(Flea Market Special for Vendors - 4 weeks for $200)

(859) 692-4239

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(859) 692-4239

10915 Dixie Hwy
Walton, KY 41094
(Flea Market Special for Vendors - 4 weeks for $200)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

So bad of experience I'd be wasting my time explaining how F'ed up my experience was

Mike C. 
Rating:
5.0

Continue the great service. I wish I could say the same about locations other than the one in Walton, KY.

Rodrigo G. 
Rating:
5.0

Customer did not leave a comment.

DEBRA L.  |  Overall Experience 
Rating:
2.0

Only helpful employee is a 17yo named Dominic. Everyone else is lazy and refused to try to help with billing or scheduling

MATTHEW E. 
Rating:
5.0

Customer did not leave a comment.

Corbin P. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Very helpfull

WILLIAM E.  |  First Impressions 
Rating:
5.0

great customer service, clean trucks and helpful crew

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Jodi E. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
1.0

I don't think it was the person on duty so much as. U-HAUL it self that needs to make positive changes and quit stabbing people in the back.

LORRAINE W. 
Rating:
3.0

It was kind of confusing and under construction, no clear marking or clear directions for parking and drop off. Staff was friendly, kind and helpful.

Neville S. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin F. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Sara and staff were friendly and very helpful. They did a fantastic job!

Julie M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Derrick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james r.  |  First Impressions 
Rating:
2.0

Reservations messed up multiple times, called 20 minutes before pick up to inform that they don’t have the truck and never had a storage unit reserved. Was told first month free, then received a late notice for the bill the next day.

james M.  |  First Impressions 
Rating:
5.0

Dominic was polite and helpful! Great experience!

Amber U. 
Rating:
4.0

Customer did not leave a comment.

Lory M.  |  Overall Experience 
Rating:
3.0

We arrived just at closing time of the location and the customer service representative told us that he wants to close up and get home; we should just drop the key in the box. We then reverted back to the 24-hour online drop-off and that was no problem at all. So again, overall it worked out fine.

Alexandra R. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Lory M.  |  First Impressions 
Rating:
5.0

Was a top notch place and they understood about the truck because I only used it for transportation to pick up a tractor trailer I bought and they where next door. I couldn't find a single rental car that gave me what I needed.Thanks for the help with my needs!

austin H. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

Erich F. 
Rating:
4.0

Very helpful personnel. Location is a little outside if the location needed, but awesome that you are able to drive right up to the unit and don't have to walk inside or to another floor.

Jenny F.  |  Online Move In 
Rating:
5.0

The Access could be more inviting, but they are in the process of doing this as this a fairly new location. But very helpful personnel all the way around.

Jens F. 
Rating:
3.0

I will never ever rent from you guys

Mustafa A. 
Rating:
5.0

Sarah was excellent! Great customer service.

Christopher W. 
Rating:
3.0

Remodeling in progress, location has potential just needs some upgrades on roads

Miller G. 
Rating:
5.0

Customer did not leave a comment.

PAULA J. 
Rating:
5.0

I am very thankful to have received wonderful services from this U-Haul location. In the at least 5 times I have rented trailers from this location, all associates including Sarah the manager have gone above and beyond to take care of me and ensure the rented equipment is in great condition to perform the needed task. Huge shout out to all on y'all for serving the Walton community.

Jean Charles O. 
Rating:
5.0

Sarah and Allan were awesome! They work very hard and are always super polite!

Samantha H.  |  Overall Experience 
Rating:
5.0

Ni complaints

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Launa R. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

jeff A. 
Rating:
5.0

Customer did not leave a comment.

Georgia S. 
Rating:
2.0

Customer did not leave a comment.

Andrew C. 
Rating:
1.0

Really need to train your younger employees how to really do stuff on the computer and how to talk to customers and not say they don't know how to do something instead of asking someone who does know the answer to there question trailer was great but the service wasn't the best and quite honest I probably won't go to that uhaul again or recommend it to anyone

Ardrew M. 
Rating:
3.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Didn't speak with anyone directly. Dropped of in box. However, noticed multiple people inside and no one came out to assure I was returning the vehicle properly.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

The next customer should absolutely ask for Sara. She has been a rockstar every time we have needed to rent a truck or a trailer. If I could, I would steal her away to work at my accounting practice. 100% great customer service. Don't change a thing

Richard O. 
Rating:
5.0

Great u-haul location. Plenty of rentals and storage available for rental. Open 7 days a week, with lots of moving supplies inside available for purchase. Highly recommend this location for all your moving and storage needs. P.S. the flea market on the weekends is a fun experience also. Lots of neat items for sale.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Marc W. 
Rating:
5.0

They were great to us. Very helpful and kind guys there.

Denise R. 
Rating:
5.0

Customer did not leave a comment.

Ty Y. 
Rating:
5.0

Customer did not leave a comment.

Caroline J S. 
Rating:
5.0

Keep doing what u are doing there!! Outstanding location! Sarah and Cliff set the highest standards of what customer service should be. Such a great experience I wish I could experience at other businesses I've used. Please commend them!!!😃🎉

RICK K. 
Rating:
5.0

Customer did not leave a comment.

Peggy R. 
Rating:
5.0

The access was blocked because of the Fleamarket and construction but the employees lost no time in clearing a path for 26 and 15 foot vans. Service was very accommodating and professional and I will not hesitate to use this site again and recommend it to others.

Caroline J S. 
Rating:
4.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Sarah at the desk was awesome!

John S. 
Rating:
5.0

Sarah at the desk was awesome!

John S. 
Rating:
5.0

Sarah at the desk was awesome!

John S. 
Rating:
5.0

The service was excellent and although the booking service (the lines were tied up at the site) got the date wrong, the personnel handily met my needs.

Caroline S. 
Rating:
5.0

Customer did not leave a comment.

MaryJo A. 
Rating:
5.0

Customer did not leave a comment.

Clayton R. 
Rating:
5.0

Great customer service. Very helpful and courteous. Equipment in excellent condition.

Earl M. 
Rating:
5.0

Customer did not leave a comment.

Lindsey B. 
Rating:
5.0

Sarah is awesome! She's always super positive every time I see her. Her customer service skills are amazing! I would recommend this uhaul location over any other one I've ever been to.

Samantha H. 
Rating:
3.0

Nothing

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Alexis F. 
Rating:
4.0

Send me back some money for car hualer you c h arged me twice for

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Clayton R. 
Rating:
5.0

The young man helping me, Allan, was quick and efficient and knew his job well and properly connected the trailer for me. :)

jon M. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
2.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
3.0

They closed when I got there

william A. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

My truck was due back by 10:00. I tried to call at a little after 8 to ask if we could get extra time. The representative told me I would need to call when the office opened at 9. At 8:57 someone called "to make sure I was bringing the truck back on time". I said I would be a little late and the man rudely said I need to get it back right away because someone else is renting it at 10:15. We rushed and got it back. Imagine my surprise when I saw plenty of trucks the same size in the lot and noone waiting to rent them. If this was the only operable truck it is really poor business practice to not allow for buffer time between rentals. I will not recommend the Richwood uhaul location.

Sarah Heather Pl C. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
1.0

They added an extra day to the total amount, even after I confronted them and they agreed with me. The quoted on price for storage area but when I came in the jacked it up $40. I will never Go there again.

larry H. 
Rating:
5.0

Second time using this location. Sarah helped greatly again!

David A. 
Rating:
1.0

Customer did not leave a comment.

Kyle S.  |  Overall Experience 
Rating:
5.0

Sarah was the best, hooked up the car hauler in the pouring rain and was friendly. Thanks again!

Ken R. 
Rating:
5.0

Sara was really great and acommadating on such short notice.

Adam B. 
Rating:
2.0

Rented outdoor RV/trailer storage. Facility does not have controlled access - shares grounds with flea market that causes many issues with stored trailers. Departing due to U-Haul discontinuing this type of rental, but turned out to be a good deal as we found storage for half the cost at a secure and covered facility.

Brent C.  |  Overall Experience 
Rating:
5.0

Great Service!

Melvin C. 
Rating:
5.0

Perfect place and rental. Sarah was awesome and went over the top.

David A. 
Rating:
5.0

Excellent customer service and equipment. Best U-Haul experience ever.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
1.0

Well 1 st we couldn't get ahold of anyone using the Message center on the account we also tried to call About the truck having issues as soon as we got it and that there was issues .. Now I have a outrageous bill. Never have I had issues like this

Barbara O. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Various nice and knowledgeable staff.

MARCUS W. 
Rating:
5.0

Customer did not leave a comment.

Michael V.  |  Overall Experience 
Rating:
1.0

We had our camper vandalized are your storage parking lot. We parked it by the lights and your security cameras. It didn't stop someone from doing 6200 dollars in damages. There have been several reports of the same issues at this location. Nothing said or even a sorry for our situation we have. We will never be back and in know way will we ever tell someone to rent from uhaul again.

Corey L.  |  Overall Experience 
Rating:
5.0

Staff was great the old man at the counter was helpful also Allen was supper nice.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

SHILOH C. 
Rating:
5.0

I self-returned the rental late at night so my interactions were minimal (no staff, just outside of facility). There were no safely issues (no ice, etc).

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

SHILOH C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Nothing the staff was so courteous very helpful. Wad in and out in a jiffy. Satisfied all our needs. 5 star review

andew L. 
Rating:
5.0

Easy

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON R. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Sarah and Cliff are fantastic to work with. I've had issues with other U-Haul preps, but never those 2. Top marks, and excellent representative of the company.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
3.0

The man who checked me in for the return was pushy and accused me of damaging the vehicle. He also made a snide comment about the bumper being a little dirty with some mud. I thought he was offensive. I would not want to work with him again.

Timothy L. 
Rating:
4.0

Super convenient location, with easy access. Friendly and helpful staff.

Gregory G. 
Rating:
4.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Used the self checkin.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

TYLER M. 
Rating:
3.0

They are in the middle of sprucing up but a total overhaul is what is needed.

James W. 
Rating:
1.0

Has nothing to do with staff at the U-Haul center itself it has to do with how they are set up. Your reservation line set me up to store my vehicle in a location that is insecure except for a few cameras. No locking gate for after hours! It is a flea market with a U-Haul business attached to it. It is not secure. I had no choice not time to move it. I'm literally depending on a guy who sleeps in their lot in his van to watch over it as he does for the flea market patrons things as kind of a barter for being able to live on the lot. While he seems honest it's not the point. You should not send someone to store a vehicle at an unsecured lot!. I'm only keeping it there for a week thank goodness but seriously?!!

Kimberly J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bob H.  |  First Impressions 
Rating:
4.0

The man door needs to be bigger and instead of a bend it should go straight. There is plenty of room to make it a larger entrance. Sarah was awesome to deal with.

Lance B.  |  Overall Experience 
Rating:
5.0

Thank you to Sarah for all her help; our time renting was great thanks in great part to her. The place was very clean and conveniently located. The weekends can be very crowded because of the flea market, but I was never a major issue.

Kathryn M.  |  Overall Experience 
Rating:
5.0

Sarah is great. Got my storage needs taken care of.

Jim M.  |  First Impressions 
Rating:
5.0

Thank you for such great service

Dolly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittnie S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top