Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole process of running the truck was very smooth
DANIEL M
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Service in Walton was great and quick. Very polite and professional. Truck was clean and given a free upgrade to longer truck. Truck was well maintained and handled well. Would definitely recommend the Walton location to friends. Will definitely continue to use uHaul.
ERIC T
Rating:
5.0
Customer did not leave a comment.
DOUGLAS S
Rating:
5.0
Customer did not leave a comment.
BRETT H
Rating:
5.0
Customer did not leave a comment.
BRIAN R
Rating:
4.0
Customer did not leave a comment.
MARK R
Rating:
1.0
I went to 3 different store for the auto transport and almost could make my trip. I was char 3 times the initial quote and never got my credit back of the days that didn’t use. I was told to received.
OMAR A
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
gregory w
|
First Impressions
Rating:
5.0
Very friendly and very helpful. Way above others.
JOHN L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WAYNE W
|
First Impressions
Rating:
5.0
Very good
DECKER N
Rating:
5.0
Overall good
BHAWANI R
Rating:
3.0
Van stunk terribly inside and Dog hairs were all over the seats...we mentioned it to Conner our Customer Service guy and he said " who knows what they do in there".
We were very unimpressed with the overall cost and experience....plus there was a closer U-haul center near us but was closed for a week...so we were forced to travel further to pick up our van ....costing us more...Not ideal...we could have been Comp- ed the difference in price for the added Mileage...again poor Customer Service...
ARTHUR F
Rating:
5.0
Sarah made sure the unit was ready and provided one
with easy access. What a beautiful place. Whomever thought of building a U-Haul location here is a genius. Great staff and great place.
ANDREW C
|
Overall Experience
Rating:
5.0
The guy who checked me in was nice and helpful.
MARC W
Rating:
5.0
Customer did not leave a comment.
Rebecca d
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOHN R
Rating:
5.0
Customer did not leave a comment.
Jacob A
Rating:
4.0
Customer did not leave a comment.
Kenneth N
Rating:
5.0
Sarah was great to deal with. Very knowledgeable and personable. Great experience from start to finish. Thanks to Sarah for a smooth rental transaction!! Would highly recommend this UHaul location.
KENNETH C
Rating:
5.0
Customer did not leave a comment.
SAM V
Rating:
5.0
I wouldn’t change anything . The staff is great and the general manager is excellent and very helpful and kind . This branch is huge and a preferred location for rentals
DARIN P
Rating:
5.0
Customer did not leave a comment.
STEPHEN S
Rating:
5.0
Customer did not leave a comment.
Cheryl P
Rating:
5.0
Nothing. My experience with Sarah Wells was exceptional. Someone who understands customer service. Kudos to her!!
CLIFFORD B
Rating:
5.0
Would not go any where else
danny s
|
First Impressions
Rating:
5.0
👍
DOMINIC W
Rating:
5.0
Sarah and her crew are always so helpful! I do craft shows and sell online. They are my “go to” for boxes and truck rentals every time. Very helpful and knowledgeable.
ROBERT W
Rating:
5.0
Not much I can think of, maybe explain the two keys given is one for the truck and one for the lock on the back.
Aaron M
Rating:
4.0
Very helpful staff. The checkin and check out process was great
CLINTON G
Rating:
5.0
Easy move in. Very clean and also very helpful people. Sarah made sure my move in went flawlessly.
Kudos to U-Haul for having such a nice place available to this community. Highly recommended.
ANDREW C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL N
Rating:
4.0
Customer did not leave a comment.
GARY V
Rating:
5.0
Customer did not leave a comment.
Josh N
Rating:
5.0
Customer did not leave a comment.
CHRISTA W
Rating:
4.0
Customer did not leave a comment.
Sarah S
|
Overall Experience
Rating:
5.0
Everybody awesome especially the manager good people
JAY B
|
Overall Experience
Rating:
5.0
The U-Haul on Taylor Mill Road in Independence, KY was such a blessing during a difficult time for me. While I was dealing with health issues, the staff and management were incredibly polite, patient, and understanding. They worked with my daughter to extend our rental and made sure we had the extra time we needed without adding more stress. Their kindness and compassion truly stood out, and I am so grateful for the way they treated us. This location goes above and beyond for their customers, and I would highly recommend them to anyone.
Phyllis E
Rating:
5.0
Customer did not leave a comment.
Vadas K
|
Overall Experience
Rating:
5.0
Excellent!!
JOHN H
Rating:
5.0
I can’t think of anything that would have made my experience better. Top notch location Friendly patience people going above and beyond customer expectations
FRANCES O
Rating:
5.0
They very friendly and I changed my pick up time 2x, due to unforseen circumstances, and they were very accommodating and friendly. I would definitely recommend them. I will definitely use them in the future again.
ERIC H
Rating:
5.0
Friendly, knowledgeable, great experience!
RICHARD F
Rating:
5.0
Customer did not leave a comment.
Davila D
|
Overall Experience
Rating:
3.0
Equipment Dirty. Staff not knowledgeable in process. First truck assigned had a nail in the tire. I was 3 miles from the location fueling up. Site wanted me to call roadside assistance vs coming back to swap out truck. Finally consented to swapping trucks.
GEORGE E
Rating:
5.0
Customer did not leave a comment.
Edward B
Rating:
5.0
Dropped off after hours.
Richard C
Rating:
5.0
Thx
TYLER L
Rating:
4.0
More knowledge on your app..
Rick H
Rating:
5.0
Easy pickup and drop off. Thanks U-Haul.
SCOTT B
Rating:
5.0
Quick service and good equipment.
CURTIS S
Rating:
5.0
Customer did not leave a comment.
VADAS K
Rating:
3.0
Two rate increases n the 14 months I rented... Why? The storage business is gouging people.
Sean H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTINA P
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
We have moved - A LOT. Without a doubt this is the most robust and best U-Haul operation we have ever used. Manager Sarah, on board on Labor Day, was just awesome to work with - and the return team were just as friendly and professional. I would highly recommend U-Haul Moving & Storage of Walton to anyone who needs these services.
SHAWN S
Rating:
5.0
Customer did not leave a comment.
charmaine j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
howard s
|
First Impressions
Rating:
5.0
Awesome job!
JOHN W
Rating:
5.0
Customer did not leave a comment.
Chris K
|
Overall Experience
Rating:
5.0
The staff was extremely helpful! Thank you
SUSAN C
Rating:
5.0
Customer did not leave a comment.
NANCY F
|
First Impressions
Rating:
4.0
Upon arrival for the pick up of the van we had to wait for approximately 15 minutes while the associate was helping another person while it was a Sunday I would think their would be more than one person helping in the office, other than that the rental was great.
JAMES K
Rating:
5.0
Customer did not leave a comment.
Alysha M
|
Overall Experience
Rating:
5.0
GM Sarah very friendly, greeting and approachable. Recommended to all.
CLIFFORD M
Rating:
5.0
Customer did not leave a comment.
Sarah S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
david s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Todd R
Rating:
5.0
Excellent customer experience at both the pick up and drop off lications
MARK R
Rating:
5.0
Product is great and Sarah the general manager is excellent.
Michael G
|
Overall Experience
Rating:
5.0
Good Service, Thanks
Randall W
Rating:
5.0
Clean, dry and secure!
Lisa j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK P
Rating:
4.0
Customer did not leave a comment.
JAMES B
Rating:
3.0
Customer did not leave a comment.
Zonggao G
Rating:
5.0
I drive a little bit further to this location just because I know they treat you better and have what you need!
CHRISTOPHER H
Rating:
5.0
Customer did not leave a comment.
ZACHARY S
Rating:
5.0
Great location with easy access. Rental was ready and the paperwork fast and painless. Dropoff was quick as well. Great U haul experience.
RANDOLPH D
Rating:
4.0
Customer did not leave a comment.
charlie m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
STEVEN A
Rating:
5.0
Customer did not leave a comment.
ROBERT E
Rating:
5.0
Customer did not leave a comment.
ETHEL T
Rating:
5.0
Customer did not leave a comment.
RICHARD L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Larry f
Rating:
5.0
The place is really nice and clean security is 24/7
Leonardo C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLES H
|
Overall Experience
Rating:
5.0
Sarah is awesome. Always helpful and professional. This is best location around. It's worth your time to rent here.
DAVID M
|
Overall Experience
Rating:
5.0
Great personal service on both pick up and drop off!!!
GREGORY S
Rating:
5.0
Great customer service and staff was outstanding
BRIAN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN K
Rating:
4.0
Customer did not leave a comment.
Michael T
Rating:
5.0
Customer did not leave a comment.
Ernest K
|
Overall Experience
Rating:
1.0
Trailer was messed up and not serviced so now I have to try and get Uhaul to fix my vehicle which was damaged during the rental.
Mark K
Rating:
5.0
No problems returning the equipment.
Clifton R
Rating:
5.0
Customer did not leave a comment.
MAKOMBA N
Rating:
5.0
Customer did not leave a comment.
ANGELA S
Rating:
5.0
They have EVERYTHING you need for moving. Variety of trucks and trailers. Boxes and supplies and dollies etc. Nice helpful staff.
ANTHONY U
Rating:
5.0
Everything was perfect, the staff were helpful and professional.
BILAL A
Rating:
5.0
Customer did not leave a comment.
KEVIN R
Rating:
3.0
Customer did not leave a comment.
JONATHAN D
Rating:
2.0
Customer did not leave a comment.
ANTHONY D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vadas K
|
First Impressions
Rating:
5.0
Very nice , thanks .
ROGER G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JASON Y
Rating:
4.0
Customer did not leave a comment.
Richard W
Rating:
5.0
Customer did not leave a comment.
KENNETH G
Rating:
5.0
Customer did not leave a comment.
anastasia w
|
Overall Experience
Rating:
5.0
The inside of the trailer was pretty dirty but overall the people were very nice and friendly and it was quick and easy
ALEXANDER T
Rating:
4.0
Customer did not leave a comment.
william m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Terry W
Rating:
5.0
Customer did not leave a comment.
TODD K
Rating:
4.0
Great service!
Derrick G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BLAKE C
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Sarah was amazing , she takes her time and helps customers with a great attitude.
SEQUOYA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONATHAN S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
TRIANDOS P
Rating:
5.0
Customer did not leave a comment.
JOSEPH P
Rating:
5.0
Love uhaul was a dealer and done roadside
ttrs n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa B
|
Overall Experience
Rating:
5.0
No problems at all.
John W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRYAN B
Rating:
5.0
Customer did not leave a comment.
barbara s
|
First Impressions
Rating:
4.0
Equipment was average, not terrible but not well maintained either. One tire was in need of replacement.
MARK H
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
christopher p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa B
|
First Impressions
Rating:
5.0
Shara is the best
DANIEL M
|
First Impressions
Rating:
5.0
Great manager and team. Willing and ready to assist every second of the way. Best location in tristate area by far!
Scott W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOUGLAS M
|
First Impressions
Rating:
5.0
I did go there today 3/23/25 and the security system was not working, hopefully it will be be fixed soon
doug r
|
First Impressions
Rating:
3.0
My 5 yr old daughter fell in the parking lot. There’s a broken or cut pipe right near the loading exit door. She tripped on it.
Sarah D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryce H
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Mckale S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
christopher p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BONNIE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christopher p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
luke s
|
First Impressions
Rating:
5.0
Great place everyone was nice and helpful
WILLIAM K
|
First Impressions
Rating:
5.0
I just needed a temporary storage and U-Haul was most accommodating. You have an excellent staff and manager at this location don't lose them
DANIEL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jackie S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
KENNETH S
|
First Impressions
Rating:
2.0
Too expensive
ryan w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paula J
|
Overall Experience
Rating:
5.0
The whole process was quick and easy. Thank you!
Layna F
|
First Impressions
Rating:
5.0
Excellent treatment by all the staff . The manager ms. Wells is of the highest caliber . Went above and beyond for me on numerous occasions ! Definitely would recommend this facility to anyone needing a secure, well lit. Nice dry place to keep your belongings. T. Mikel
anthony m
|
Overall Experience
Rating:
5.0
Was a little confused by the access code process since I moved in after hours but other than that, the facility was fantastic!
Erin S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kathleen C
|
Overall Experience
Rating:
3.0
When I moved in it was raining hard and we discovered about 10 holes in the roof of the storage unit that was soaking my furniture. The employees had to go up on a ladder and they did fix the problem. But my stuff got wet and no one offered any sort of solution for that. Couch was soaked.
STEFANIE S
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff. Everything from renting storage units to renting a truck went smooth.
Walter S
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Kevin K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Biff M
|
Overall Experience
Rating:
5.0
Very nice and friendly workers
SARAH A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela T
|
Overall Experience
Rating:
5.0
I have not moved in yet I'm
WILLIAM E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kimberly W
|
Overall Experience
Rating:
5.0
The staff is always very knowledgeable and addressed any and all of my concerns ! The manager on site has gone above and beyond a number of times when I have had requests and when I was contemplating another unit because I had more belongings than I initially had thought , offered me another unit with the first month free. PRESTO ! PROBLEM SOLVED ! THANKS SARAH W. I would highly recommend this facility to anyone needing a clean , professional and secure place to store your belongings ! FIVE STARS !!
anthony m
|
First Impressions
Rating:
5.0
Spectacular. Friendly and helpful staff
Kristin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JoAnn M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josue D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAIME H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle W
|
Overall Experience
Rating:
5.0
Manager of site was extremely helpful and kind. I will go back to that location again because of her.
Edward T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas M
|
Overall Experience
Rating:
5.0
Friendly and extremely capable staff
David J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
victoria g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHARLES F
|
First Impressions
Rating:
5.0
The place is very convenient and I like the fact that you can rent inside or outside. I have also rented a truck and a big truck and two storage units and thank you very much. I was very happy with your place and your people help.
Loretta S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EDWARD B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas M
|
Online Move In
Rating:
1.0
Uhaul made our move from NY to KY atrocious! The mechanic that came out because their 26' truck was lurching, shaking, and having trouble maintaining any speed above 50mph told us that the engine was barely capable of carrying it's own weight, let alone anything we were trying to move and keep driving it until it broke down. They took approximately 3 hours to send a mechanic in the middle of the night, forcing us to get a hotel, but refused to cover the cost.
The only reason we used the storage facility is because they offered the first month free.
When we had a need for a truck because ours broke down, they charged us around $180 for approximately an 8 hr rental, even though the truck they rented to us, sight unseen, claimed to be available for $20.
We are thrilled to have our belongings removed from their facility and likely will never use them again.
christina t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas M
|
Online Move In
Rating:
5.0
First off, Primary and Sarah are just awesome and so extremely helpful. I've dealt with Sarah before but this time I worked entirely with Prizm and it wad just a complete pleasure. She checked me in, took me to my units to show me where I would be located, offered and honored a discount promo that saved me money and was a complete delight the whole time.
Conrad D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick T
|
Overall Experience
Rating:
5.0
May be best customer service experience I've HD in a long time. Thabo to Sarah and Jakd
SCARLETT S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julie O
|
Overall Experience
Rating:
5.0
Awesome and convenient!
David J
|
Online Move In
Rating:
5.0
Prism was an absolute dear and so very helpful getting me settled in. What an asset!
Rena K
|
Online Move In
Rating:
5.0
My only complaint is that I moved out on the 8th of the month and I don’t get any of the money back for this month. I just closed on my house and this was the soonest I could get my stuff out of storage. So to pay $220 for 8 days well that shouldn’t be. I paid on time every month and I made sure my unit was clean when I left. I was expecting at least $150 back.
R/s
Shawna Clay
Shawna.2812@gmail.com
shawna c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
roger s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROLYN H
|
First Impressions
Rating:
5.0
Best U-Haul
David F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nealson f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sara o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LES I
|
Overall Experience
Rating:
5.0
Sarah the manager is super friendly and very helpful and makes your experience very easy.
tatyana b
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Colleen L
|
Overall Experience
Rating:
5.0
Clean storage no bugs or mice will be using only this place in future if needing a storage room again.
mike W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURIE V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JoAnn M
|
First Impressions
Rating:
5.0
Staff is great everything went very smoothly thank you
kayla p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
teara B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn B
|
Online Move In
Rating:
5.0
Sarah, at the Richwood, KY location, was extremely helpful and knowledgeable. She helped me determine what option would best suit my storage needs. Sarah went above and beyond to quickly provide a solution for my time sensitive situation. I am extremely grateful for Sarah’s kindness and professionalism. She made a challenging situation less difficult and that was a blessing for me and my family.
JAIME H
|
First Impressions
Rating:
3.0
The gentleman that helped me when I rented the area was very nice and helpful. When I called to speak to someone when I had a question about leaving the facility a female that answered was very rude and harsh. If she is there when someone needs to rent I would not recommend it.
Emilee L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jill m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jeannie e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMMY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONYA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie M
|
Online Move In
Rating:
5.0
Sarah at the Richwood Facility is a very sweet and one of the nicest ladys I ever met. She helped me with everything I needed. I recommend this lady and the Richwood Facility. A job well done.
nicholas d
|
First Impressions
Rating:
5.0
Sara was FANTASTIC!
Brittnie S
|
Overall Experience
Rating:
5.0
Sara the uhaul manager at the Richwood ky facility was very very nice.
nicholas d
|
Overall Experience
Rating:
5.0
Sara the general manager of the Richwood Kentucky Facility is very very nice and she help me fix a problem I had. Very helpful nice lady.
nicholas d
|
First Impressions
Rating:
5.0
The staff were super friendly, caring and helpful
tatyana b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna P
|
First Impressions
Rating:
3.0
Customer Service wasn’t good at all. The kids at the counter didn’t seem like they knew what they were doing. Should’ve had the truck I rented a day before pulled up and ready to go for me. Wasn’t fueled to where they said it was. The storage container was great though. Great help and personality from the container!
Colton S
|
Online Move In
Rating:
5.0
Sarah Wells is top notch the best and most professional there is at Uhual
Pryzm S
|
Overall Experience
Rating:
5.0
Very helpful and courteous staff.
Matthew R
|
Overall Experience
Rating:
4.0
We pulled a trailer from SC but when asked where to return it to automatically said Elsmere as the one in Richwood wasn't even listed. Sure would have been closer.
sandra g
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Richard Z
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lisa S
|
Overall Experience
Rating:
4.0
I'm trying to click on the #s,with my ratings ..it's not allowing me to. All of my answers,1 thru 6,are yes.
And ,excellent,is my overall rating. Very impressed with employees of uhaul.
Christina F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MYCAH W
|
Overall Experience
Rating:
5.0
All the above works for me
Loretta S
|
First Impressions
Rating:
5.0
Immaculate and well kept. No sign of any critters or bugs at all! Very reassuring!
Judith C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Margaret G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie S
|
Overall Experience
Rating:
5.0
Sarah does a fantastic job!
tonya l
|
Overall Experience
Rating:
5.0
Sarah was very helpful
WILLIAM E
|
Overall Experience
Rating:
4.0
Sarah was great and I really her help I highly recommend this place
Tammy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURA R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Timothy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chelsea W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew H
|
Overall Experience
Rating:
5.0
Very friendly and helpful.! Clear with gaining access instructions. Perfect for our temporary storage needs
Judith C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristina R
|
First Impressions
Rating:
5.0
NA
abraham t
|
First Impressions
Rating:
5.0
Loved everything about it
tonya l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brandon S
|
Online Move In
Rating:
5.0
From start to finish it was very very easy. I have no issues or negativity to report.
dennis H
|
First Impressions
Rating:
1.0
When I arrived for initial check in for a storage unit, no employees were to be found for 10-15 min. When they were found, they were teenagers and were not tracking my reservation and assigned me a storage unit that was already occupied, which they cut open. It look 45 min or more from getting there to getting my storage unit.
Further, due to the gutter and drainage design of the building my unit was in, rain water entered it (no telling how many times) and much of my possessions were damaged by water. At currently calculations it is over $6k in damage.
Staff didn't have an answer for me as to what to do. I was essentially told that since I did not buy the insurance offered, its on me.
I don't believe that the faulty design and/or condition of the unit I rented is on me. The unit that I had can't be rented to anyone else until fixed. I'd never use this facility again or recommend it.
Douglas B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brenda a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Holly P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria S
|
Overall Experience
Rating:
5.0
Sarah took the stress out of an already stressful experience. Quick, efficient and knowledgeable! Everyone I encountered was! This location will be highly recommended.
Julie O
|
Online Move In
Rating:
5.0
The absolute BEST price by FAR for Both the storage units and the Uhaul rentals! The hours were also the best around even on a Saturday which is when I had my reservation and got my unit!
Amy L
|
First Impressions
Rating:
5.0
Dominic was extremely helpful very professional has great customer service appeal!
TONYA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
amber y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tuffany C
|
Overall Experience
Rating:
5.0
Clean and very safe
coffee b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brenda a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
amber y
|
First Impressions
Rating:
5.0
The lady in the office is a absolute Rockstar.
Michael C
|
First Impressions
Rating:
5.0
Sarah is great
You better take care of her because she’s doing great things for you.
NEGATIVE TO CORPORATE
The entrance and exit roadway that is gravel is in bad shape when driving on your truck through there with a load of my personal belongings. This was the most treacherous place and most likely area that I was going to cause damage to my stuff.
It’s very rough and it needs fixed.
Tom G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
clifford m
|
Overall Experience
Rating:
1.0
Prices is to high
Thomas S
|
Overall Experience
Rating:
3.0
Have not moved in yet. Moving date will be April the 29th
Stephanie S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
carmen m
|
First Impressions
Rating:
5.0
Everything was great - very helpful.
JOHN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFERY J
|
First Impressions
Rating:
4.0
did not or still do not know what you mean by access hours. I thought i could come and go as I please as there is no gate restricting access.
Karl H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert m
|
First Impressions
Rating:
5.0
Sarah was amazing. She got us a closer unit and was incredibly helpful.
Samantha B
|
Online Move In
Rating:
5.0
I already advised friends and family.
Marcial L
|
First Impressions
Rating:
5.0
Sarah Wells General Manager was very professional It was a pleasure working with Sarah If I ever need a storage unit in the future I will definitely use U Haul Thanks Perry M.
perry m
|
First Impressions
Rating:
5.0
Huge investments happening at this location and you can tell it will be a state of the art place. Tag was attentive and friendly. The process was extremely easy and didn’t take much time.
Lee P
|
First Impressions
Rating:
4.0
Need access time to be longer then 10pm
EDWARD R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew H
|
First Impressions
Rating:
5.0
Sarah was a very nice ,and helpful. She answered all my questions and she went out of her way to make me feel comfortable
James V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY A
|
First Impressions
Rating:
5.0
Super easy check-in. Clean unit.
Brian B
|
Online Move In
Rating:
5.0
Sara was very professional and knowledgeable
ben p
|
First Impressions
Rating:
5.0
Love the self entrance an 24 hour service
Christi M
|
Online Move In
Rating:
5.0
Sara is great to work with. She runs a great facility. She is very friendly and has great customer service.
Greg A
|
Overall Experience
Rating:
5.0
Clean and very nice staff
coffee b
|
First Impressions
Rating:
5.0
Great from start to finish. Organized, no hassle. Thank you.
Michael K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erich f
|
Overall Experience
Rating:
4.0
Made the whole process easy from move in to check out
Jennifer D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lory M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBRA L
|
Overall Experience
Rating:
5.0
Very helpfull
WILLIAM E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derrick M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james r
|
First Impressions
Rating:
2.0
Reservations messed up multiple times, called 20 minutes before pick up to inform that they don’t have the truck and never had a storage unit reserved. Was told first month free, then received a late notice for the bill the next day.
james M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lory M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lory M
|
First Impressions
Rating:
4.0
Very helpful personnel.
Location is a little outside if the location needed, but awesome that you are able to drive right up to the unit and don't have to walk inside or to another floor.
Jenny F
|
Online Move In
Rating:
5.0
Sarah and Allan were awesome! They work very hard and are always super polite!
Samantha H
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Kyle S
|
Overall Experience
Rating:
2.0
Rented outdoor RV/trailer storage. Facility does not have controlled access - shares grounds with flea market that causes many issues with stored trailers. Departing due to U-Haul discontinuing this type of rental, but turned out to be a good deal as we found storage for half the cost at a secure and covered facility.
Brent C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael V
|
Overall Experience
Rating:
1.0
We had our camper vandalized are your storage parking lot. We parked it by the lights and your security cameras. It didn't stop someone from doing 6200 dollars in damages. There have been several reports of the same issues at this location. Nothing said or even a sorry for our situation we have. We will never be back and in know way will we ever tell someone to rent from uhaul again.
Corey L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert S
|
Overall Experience
Rating:
1.0
Has nothing to do with staff at the U-Haul center itself it has to do with how they are set up. Your reservation line set me up to store my vehicle in a location that is insecure except for a few cameras. No locking gate for after hours! It is a flea market with a U-Haul business attached to it. It is not secure. I had no choice not time to move it. I'm literally depending on a guy who sleeps in their lot in his van to watch over it as he does for the flea market patrons things as kind of a barter for being able to live on the lot. While he seems honest it's not the point. You should not send someone to store a vehicle at an unsecured lot!. I'm only keeping it there for a week thank goodness but seriously?!!
Kimberly J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
matthew H
|
First Impressions
Rating:
4.0
The man door needs to be bigger and instead of a bend it should go straight. There is plenty of room to make it a larger entrance. Sarah was awesome to deal with.
Lance B
|
Overall Experience
Rating:
5.0
Thank you to Sarah for all her help; our time renting was great thanks in great part to her.
The place was very clean and conveniently located. The weekends can be very crowded because of the flea market, but I was never a major issue.
Kathryn M
|
Overall Experience
Rating:
5.0
Sarah is great. Got my storage needs taken care of.
