Customer Reviews for U-Haul Moving & Storage of Richwood

102 reviews

10915 Dixie Hwy   Walton, KY 41094
(Flea Market Special for Vendors - 4 weeks for $200)

(859) 692-4239

Location Hours

  • Mon: 8 am - 6 pm
  • Tue-Thur: 8 am - 1 pm
  • Fri-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(859) 692-4239

10915 Dixie Hwy
Walton, KY 41094
(Flea Market Special for Vendors - 4 weeks for $200)

Services at this Location:

Location Hours

  • Mon: 8 am - 6 pm
  • Tue-Thur: 8 am - 1 pm
  • Fri-Sun: 8 am - 6 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It's nothing major, but define return parking spots. We figured anywhere close to the entrance doors, but also knowing it's located within a flea market can be confusing. I saw signs for parking, but nothing with uhaul signage.

NICOLE W. 
Rating:
5.0

Very friendly staff

OSVALDO T. 
Rating:
3.0

I called to see if I could pick up my truck early. Answer was no. Called around, and they indicated there was, in fact, a truck available at my location. Later that day, I called to see if an additional (smaller) truck was available. Answer was no. Eventually, she changed her mind. And, I was able to pick one up.

MARIEDA S. 
Rating:
4.0

Customer did not leave a comment.

Neil R. 
Rating:
4.0

The man door needs to be bigger and instead of a bend it should go straight. There is plenty of room to make it a larger entrance. Sarah was awesome to deal with.

Lance B.  |  Overall Experience 
Rating:
4.0

nice trailers pulled great and every thing worked.Thanks

DON W. 
Rating:
5.0

The young lady that I dealt with was excellent.

RONALD C. 
Rating:
3.0

Have more staff present to serve the customers instead of ONE person who was doing a hundred other things to accommodate her job description. We couldn't find her at the location for a half hour to drop off the truck rented... although, she was extremely pleasant and helpful, just overwhelmed with many other responsibilities.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

DALE E. 
Rating:
5.0

Glen and Sarah were again extremely beneficial in the reservation of the 20' U-Haul truck and pickup of equipment.

THOMAS K. 
Rating:
5.0

Clean store every easy to pick up rental great staff

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

BERNARD L. 
Rating:
5.0

No improvement suggested. Dealt with both Sarah and Glen and they were outstanding.

THOMAS K. 
Rating:
5.0

Don't say I can drop off anywhere and when I get to a location closes to me realize I was lied to.

Candice C. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

2nd time working with Sarah and she is awesome! Uhaul should have her training others in how to do business and she should be rewarded. I'll only use Uhaul from her location from here on out!

JUSTIN M. 
Rating:
3.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Great people

RENE G. 
Rating:
5.0

Customer did not leave a comment.

STEWART P. 
Rating:
5.0

Everyone at this location are friendly and easy to work with no improvements needed

William S. 
Rating:
1.0

Uhaul never fails to overcharge me. Their nationwide system was down, causing me to not be able to do an after hours check in. After I drove the truck 30 miles from my house to the check in station. Then they charged me an additional day when I confirmed with aurora farm and garden that my truck was confirmed recieved in their system on the 19th. Somehow I get charged for the 20th even though MY contract was the 18-19 and THEIR WORKER PUT IT IN THE SYSTEM WHEN IT CAME UP THE NEXT DAY FOR THE 20TH. NEVER WILL I USE UHAUL AGAIN

Ian C. 
Rating:
5.0

Thank you to Sarah for all her help; our time renting was great thanks in great part to her. The place was very clean and conveniently located. The weekends can be very crowded because of the flea market, but I was never a major issue.

Kathryn M.  |  Overall Experience 
Rating:
5.0

Very helpful at counter.

JERRY L. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

JASON F. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP N. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Service agent was very attentive and helpful.

Thomas T. 
Rating:
2.0

Customer did not leave a comment.

Olivia L. 
Rating:
5.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Friendly and easy to deal with‼️

BRENDA W. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

DANIEL B. 
Rating:
3.0

I was not checked in and had to track down someone to confirm receipt of the trailer.

Zachary K. 
Rating:
5.0

Live chat people were prompt, kind and efficient! Richwood location people were prompt, kind and efficient! The closing date on my condo kept changing, but Uhaul was super flexible! Thanks so much!

Jamie R. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Sara was great

ROBERT C. 
Rating:
5.0

Friendly service was great d'ont change a thing

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
4.0

Not sure I like these unmanned locations It's right by a flea market and lots of peoples junk visible (kind of trashy)

LUCIANO Z. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY F. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
3.0

Customer did not leave a comment.

Beth L. 
Rating:
5.0

the lady was great in assisting me for the return

KOFI A. 
Rating:
5.0

Courteous staff great experience

William H. 
Rating:
5.0

Sarah is great. Got my storage needs taken care of.

Jim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lawrence L. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
3.0

Customer did not leave a comment.

EILEEN J. 
Rating:
3.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Nothing at all, the service we received was high quality and very professional!!! The young lady did an outstanding job!!! We will be back soon!!! Thanks again for everything Casey Parks Coskea Property Servicces Owner

Casey P. 
Rating:
1.0

This location is a nightmare ! No sign on the road to show an entry into the place .?Entry is almost not doable in a 26 foot truck pulling a car dolly . We spent a lot of time trying to find the place and getting in there . You all need to fix this place !!!!!!

ROGER S. 
Rating:
1.0

The website doesn't work right the customer service people aren't explaining all the charges very well and it was about the worst experience I've ever had

STEPHANIE T. 
Rating:
5.0

We used self checkin and pick up. Office and lock box were difficult to find. The on going flea market obstructed the traffic.

Edward B. 
Rating:
5.0

No improvements. Experience was made very easy for a first-time user. Sarah at Richwood Flea Market site was very helpful!

Melissa B. 
Rating:
3.0

This was not my scheduled pick up location. I was very dissatisfied. It put my move 2 hrs behind

HARRY C. 
Rating:
5.0

Customer did not leave a comment.

Prince H. 
Rating:
3.0

It's a difficult location to get into its part of a large flee market. Otherwise it looks like a well stocked location for your moving needs. I only dropped of equipment.

Matthew P. 
Rating:
5.0

Everything was smooth and customer service was great! Thank you!

Daniel Z. 
Rating:
5.0

Glenn handled the transaction in a helpful and professional manner.

Fred D. 
Rating:
5.0

Was friendly and very helpful in explaining the use of the rental.

Aaron S. 
Rating:
2.0

Your telephone answering system is the worst since the IRS. 3 times, I was put on a "we're busy, there is a 15 minute wait time" hold, even when standing at the door of your facility waiting for it to open (employee was a little late). Employee was very nice, knowledgeable and helpful.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
3.0

Customer did not leave a comment.

Carla T. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

My only issue was that nobody working at the location was wearing a face covering. The trailer also had to be swept out as there were sea shells on the floor.

Michael S. 
Rating:
5.0

The manager was very just. She made everything easy for me and I'm happy I choose that location.

Shawntel R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Lorie R. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Location and workers were great! Checkout was very efficient. Everything was so easy, exceeded my expectations.

Louis P. 
Rating:
5.0

Thank you for such great service

Dolly B.  |  Overall Experience 
Rating:
4.0

I had a hard time finding the entrance but other than that my experience was great.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Your company is a freakin rip off and I'd rather sell my shit than use uhaul service again. I hate the uhaul company. It's always money money money ever time you turn around. The girl in Walton KY was great in helping me, but your uhaul company sucks

Karen H. 
Rating:
5.0

Customer did not leave a comment.

zach M. 
Rating:
5.0

Sarah was very kind and helpful. We will come back to this location for future moving needs. Thank you Sarah!

LeeAnne H. 
Rating:
5.0

Sarah was phenomenal j do believe her name was she was very professional and yet a friend in the same

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Polly R. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
1.0

No gas in the truck Appt switched to a location much farther away than where I needed to be with no explanation Just a ridiculous procedure overall. Having to bother friends and family for an extra contact number when I've been renting regularly with you people for well over a year. Unacceptable. This is my last uhaul rental ever.

Matthew S. 
Rating:
5.0

Signs more signs showing it is a Uhaul establishment! Besides that everybody there was very helpful and friendly.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

Jeannie D. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Brittnie S.  |  First Impressions 
Rating:
5.0

The lady at the front desk went above and beyond to find the best option for us! We were in a bind and there were no trucks at the location we were at, so instead of sending us on our way she spent the time to help us find the best solution. After spending several minutes trying to locate the nearest U-Haul with a truck (to no avail), she offered up not only the trailer they had there but also her own personal hitch! We didn't think this was an option as we did not have a hitch with us but this saved the day so we could not be happier!

Connor H. 
Rating:
5.0

Customer did not leave a comment.

Lindsay E. 
Rating:
4.0

Customer did not leave a comment.

Nick M. 
Rating:
5.0

I really don't have any recommendations for improvement because my experience today was perfect. I know the location I went to is fairly new, but Sarah was very pleasant and knowledgeable. I got the exact trailer I needed and was in and out in a matter of minutes.

James T. 
Rating:
5.0

Sarah was great and so kind. . thank her!

Rose L. 
Rating:
5.0

I can't find words adequate enough to capture the pleasant experiences of dealing with this location. Sandra and her team are exceptional. This was my second rental return to this location. She has always gone over and above to deliver exceptional customer service. But for her timely intervention, I would have recked my car that I wanted to get off the auto transport. Being the novice that I am, I unhooked the auto transport from the van and then tried to get my car off. Needless to say, this approach could have caused real damage to the car. Sandra saw that and patiently guided me to rehook my car, unchain it and bring off the auto transport. Did I mention that she did all of this even when it was way past her closing time? In fact, she was on the way out when I arrived.

Dekuwmini M. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Dan A. 
Rating:
5.0

Service was excellent: Check our and return was easy. Person that assisted was friendly and helpful.

Richard B. 
Rating:
2.0

Location was easy to spot but extremely difficult to drive into. No signage to direct you into the facility. Actually drove by it twice before entering. Once inside representative was very friendly and explained that the facility just opened.

Louis C. 
No reviews have been submitted for this location.

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