Customer Reviews for U-Haul Moving & Storage of Richwood

213 reviews

10915 Dixie Hwy   Walton, KY 41094
(Flea Market Special for Vendors - 4 weeks for $200)

(859) 692-4239

Location Hours

  • Mon: 8 am - 6 pm
  • Tue-Thur: 8 am - 1 pm
  • Fri-Sun: 8 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(859) 692-4239

10915 Dixie Hwy
Walton, KY 41094
(Flea Market Special for Vendors - 4 weeks for $200)

Services at this Location:

Location Hours

  • Mon: 8 am - 6 pm
  • Tue-Thur: 8 am - 1 pm
  • Fri-Sun: 8 am - 6 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I have been renting for a while. Sara and her team know what they are doing, and if you have any questions they are always willing to help!

ADAM B. 
Rating:
5.0

Easy drop off spot. Very nice folks. Very helpful!

WESLEY B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY PAUL S. 
Rating:
3.0

We're supposed to pick up right across the street from our condo. Got call day before that our truck not available anymore and gave us a credit. The lady that helped us at this new location was very nice and efficient.

TRACEY M. 
Rating:
1.0

Rep didn't know what he was doing. Owner sat beside him without acknowledging the bad experience.

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIS D. 
Rating:
5.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Everyone was very helpful at both pickup and drop off. Great service

WILLIAM H. 
Rating:
2.0

called for hours, closes at 7pm. looked on website for hours, closes at 5pm. Went to location and sign on door says closes at 1pm. Dropped truck and left keys and contract in drop box. Spent almost an hour on hold waiting to speak to the 800 #, who then transferred me. Finally speak to a person and they tell me the drop off location will call me in a few days. This was on a Tuesday, i would hate to try and reach them on a weekend.

David S. 
Rating:
5.0

Sarah was fantastic to work with!!!

RICHARD O. 
Rating:
5.0

Can always count on Sherry for exceptional, professional service. She is the best! Highly recommend this U-Haul location!!

KEITH O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Great customer service all around bought boxs from Cliff who by the way was awsome, rented truck from Sarah truck was clean and well maintained, great store to rent from

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

Sarah was awesome

Donald M. 
Rating:
5.0

Free bottled water. IDK. We were so tired. We drove 2300 miles and the only thing that I could think of is that. So nothing really.

SHERMAN D. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

CAROL B. 
Rating:
4.0

I think for using the 10” ft box truck was nice and all. But with all the fees and charges you can literally go rent a actual truck from a rental company for less than what you would with this. You pay for the box van Pay for the mileage Pay for extra insurance Pay for the gas After it was all said in done I paid 240 just for 166 mile trip. I would highly suggest looking into renting an actual truck plus get to keep it all week before getting an haul if you don't need alot or stuff moved at once

JOSHUA S. 
Rating:
1.0

I was told a location would have the truck available on my way there they called me and it wasn't there I had to drive an additional 10 miles out of the way go pick up the truck I needed so as a result I had to pay an extra $20 for the dollar per mile so much for keeping your guises promise to the customer

ROBERT S. 
Rating:
1.0

You can't even tell it's a U haul rental

SHERMAN D. 
Rating:
2.0

Could use better signage where available trucks are and where to park when complete. Also where to park personal vehicle while renting. If I had not used the app to get into the lockbox I would have not known where to even get a customer service person to help me because there is no signage for that as well.

Daniel I. 
Rating:
3.0

Also good customer service at this location. Very helpful and friendly.

Joel V. 
Rating:
2.0

There are no signs for the U-Haul main office so it was really hard to find inside the flee market, the truck was parked all the way around the other side of the building even though the app stated that it was parked outside the main office so it was hard to find and the break light kept coming on and beeping.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Customer service has always been a top priority when I rent with uhaul in walton ky. Sarah is a really big help!

ADAM B. 
Rating:
4.0

Truck was clean, but it was not maintained very well. Violently shaking down roads, the Brake maintenance light was on and buzzing the entire time of my rental. And the oil pressure was fluctuating. Maintenance needs to step uo their game.

andrew B. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN F. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN S. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
3.0

Customer did not leave a comment.

Scotty D. 
Rating:
3.0

The drop off area is right at a flea market location and traffic was ridiculous trying to turn in the truck.

Scotty D. 
Rating:
5.0

Our movers from All the Kings Men was excellent!

JOHN M. 
Rating:
1.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Excellent service

JEANNE M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

TYLER R. 
Rating:
5.0

Sarah in Walton was awesome!! We rented a truck and needed a larger one. She made it happen flawlessly!! Cudos to Sarah great job

Tommy W. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Great place to rent from safe and friendly

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
4.0

Customer did not leave a comment.

Martha P. 
Rating:
3.0

Customer did not leave a comment.

Emil S. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL A. 
Rating:
5.0

Thank you so much!

Andrew M. 
Rating:
5.0

Nothing. Sarah was an absolute delight to work with!

rishel B. 
Rating:
3.0

We originally scheduled with Alexandria u haul. We made a 30mile trip to pickitip. The were closed. Rich wood was very helpful and accommodating

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

It was a great rental

Donald M. 
Rating:
5.0

In person customer service was great!! She did a wonderful job helping us out!! Very friendly & helpful!! Your on line device on the other hand was terrible with the hold time!! I called 4 different times (different times of the day as well) & the wait time was 16 minutes & more each time!!

Bruce K. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Sarah was very helpful

Donald M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

Uhaul is the worst company ever. Had to spend 5 hours on the phone to get my reserved truck and drove an hour and a half to get it. It was also more expensive than my original quote. Worst customer service ever.

Jared F. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

DONALD M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

DONALD M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

DONALD M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Rating:
5.0

first time towing a U-Haul trailer Sara wells was really knowledgeable on hooking up the trailer for me making sure everything was safe for me.think you Sarah wells.😀😀👍👍

WILLIAM M. 
Rating:
4.0

Everything went very well

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Mallory B. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D. 
Rating:
5.0

Sarah was absolutely fabulous and very helpful when we ran into a snag... she is excellent!

STACEY M. 
Rating:
5.0

Good truck and clean equipment

SARAH W. 
Rating:
4.0

Customer did not leave a comment.

Bob H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittnie S.  |  First Impressions 
No reviews have been submitted for this location.

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