Customer Reviews for U-Haul Moving & Storage of River Oaks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of River Oaks

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Marilyn R. on

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Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.

James A. on

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annie C. on

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Milan P. on

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Didnt have my reservation despite my emailed confirmation #. Needed to contact manager off-site to walk them thru my order, & needed to give them my credit card 3x. Took 1 hour total just to reserve.

Lisa J. on

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The wait was longer than expected but it seemed the reps were diligently assisting customers as quick and efficient as possible. They also offered an apology for the delay. Overall it was a decent experience.

Gloria M. on

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Absolutelynothing. I was assisted by the location Manager, who was an absolute pleasure to work with. Jessica was very personable, professional, knowlegabe, supportive towards her team members, and welcoming to everyone who entered to facility. I was very impressed and pleased that I selected this location. Which by the way was very clean and smelled wonderful thanks to another young man whose name I unfortunately didn’t get. This gentle and another young man held the door for me when I reutrn with the truck and left. Glad see such gentlemen these days. Respectfully, Gloria Marshall-Figueroa

richard O. on

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Equipment tail light cord was cut. I had to go home to get tools to fix it myself'. 40 minutes each way, when I returned, I assisted in repairs. this all put me behind schedule. was not compensated for this.Should have gotten a small discount for my efforts

torria S. on

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Exceptional customer service. Everything went very well. The staff is professional and very knowledgeable. I would highly recommend this particular location to family and friends!

Jose O. on

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KATHIE L. on

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The manager girl there was awesome very very helpful if I need another uhaul I definitely will be back to your store

Wigeilla B. on

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I got there at 5:00 PM and it was only three people ahead of me. It took 25 to 30 minutes with one customer and it was another employee there and he was getting the trucks for the customers and it was a whole Nother computer so he can start with another customer. But the guy that was sitting down with his customer stated that the computers just froze. I had a reservation for 5:00 PM I did not get out of the U-Haul store until 6:00 PM. That is way too long for one person to be waited on and by that time it was a line out the door. And the employer that was sitting down taking care of a customer moves very slow. But I can’t say what I return the truck it went much faster I will never go through your hair place again because it’s too slow.

Brittany F. on

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Julissa R. on

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The general manager Jessica Is great!

Tanya M. on

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Andre W. on

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At the time of return store manager Came outside still at the rear of the pick up truck she said she noticed a crack On the tail light upper inside but she noticed the crack is so small no one .site unless they knew it was there all I move with mattresses a mattress cannot make a crack I think she knew the damage was there and waited Trying to pass the buck on

CURTIS S. on

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Leah H. on

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i was charged for furniture pads and a dolly that I never received

melissa B. on

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Babatunde D. on

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My father rented a van from your facility 2 weeks ago. One of your associates, Jessica randomly calls me and starts saying that if no one calls the location back she will start the process of claiming the van as stolen. Not only was she rude, talking over me when I was talking but she also hung up the phone on me several times. First I had 0 to do with the rental of the van, if my dad listed me as a contact for the van that is one thing, but the way that Jessica was over the phone basically talking to me as if I am some uneducated idiot or some n***er who is in need of the services of a Uhaul truck she is sadly mistaken. I do not care about a rental from Uhaul in one bit. I want nothing to do with Uhaul

Rachel W. on

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emon F. on

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Your facility has a rodent problem!!!! I walked in this morning and I was greeted by a mouse! That needs to be addressed quickly! The facility appears to be quite tidy. The manager at that facility is top-notch and the customer service is second to none!

Linetta M. on

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Customer service was very helpful.. engaging..and very friendly

Daniel R. on

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It was awful service. Charges made without explanations. Hours of waiting for roadside assistance.

DeSean J. on

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JOYCE M. on

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Vanessa S. on

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Jessica provided excellent service and demonstrated excellent managerial skills.

ROBERT M. on

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I was very disappointed with my Uhaul experience. The problem wasn't so much the staff but more the general uhaul methods of operation. The location and pick up time was changed on my reservation with out initiallly indicating that when I made my in house reservation. Also, whenever I tried to call either location no one ever answered the phone. The store was under staffed. The phone would ring with one person working the register and the other at the computer with the phone ringing and no one would answer it. Also, I tried to make my initial reservation online which did not go through. The website was difficult to use. It was an overall very frustrating experience. I don't recall things being this way with using Uhaul in the past.

Ivan P. on

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Daniel P. on

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Gene D. on

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Nothing..... Everything was done with courtesy and professionalism.

arthur S. on

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Sara V. on

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System was down and I wasn’t able to check out my U-Haul. I was 2 hours late, staff helped others before us, and I’m not paying that fee due to this.

yashica G. on

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Charlotte M. on

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