Customer did not leave a comment.CONSTANCE C.
Customer Reviews for U-Haul Moving & Storage of River Oaks
Calumet City, IL 60409
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very niceJatumn A. | First Impressions
Customer did not leave a comment.LEONARD H.
Very, quick pick up & everyone was was very friendly I will definitely return !!!MARILYN P.
Customer did not leave a comment.JERRUN M.
Great manager serviceDALILA G.
Customer did not leave a comment.PAMELA H. | Overall Experience
I would like to purchase the vehicle that I rented is that confident I know that was a questions my comment is the overall Services excellentROY H.
Customer did not leave a comment.ariel T.
Customer did not leave a comment.BAYYINAH J.
Customer did not leave a comment.ANA T.
Customer did not leave a comment.SHANTAIL T.
The storage locker could be larger. the upper lockers aren't easy to use.theodoria t. | Overall Experience
Fast an Courteous Service. No Complaints !!!ARLIS C.
The customer service was absolutely awful. The associate did not help us extend our reservation when we picked up the truck, she was irritated when we asked for clarification on various fees. The truck we reserved had a different license plate and bumper than the one in the photos we supposed to refer to for approval before leaving with the truck. The website gave me so many problems loading photos to dispute the received condition of the truck that I didn't get to confirm it. By that point the associate had walked away and no longer wanted to talk to me, let alone assist with the issues I had. She was incredibly rude. She also did not have a mask on at any point in or out of the building, despite posted requirements to wear a mask.Daralyn F.
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.JOEL E. | Overall Experience
Customer did not leave a comment.Torey C.
Customer did not leave a comment.William B.
Customer did not leave a comment.AMBER W. | First Impressions
Be a bit more lively with the customers.MICHELE R.
Have more truck readily available and have more staff during the end of the month due to more people are probably moving etc... 2 people were staffed and a line out the doorKasey J.
Help people out when they have to pick up equipment from other locations I had to pay and put extra mileage on truck to get auto care for my cardevante R.
Ms. Nicole Lozano, Was Very Patient and very knowledgeable about your U Haul Products. This was a very Unexpected Move, As a Result of her compassion and courteousness, she made this move very bearable. I am so grateful for her Kindness and professionalism. As a Result of her Great service, I will be referring Family and Friends. Thank youAlice M.
The bathroom didn't have any soap. Otherwise it was a good experience.Victoria J. | Online Move In
Customer did not leave a comment.ROOSEVELT J.
Customer did not leave a comment.VALERIE R.
Everything was fine but I didn't get the dolly and I didn't get the furniture pads because she said someone must have stolen them. I had to get a different truck because one of the mirrors were broken off but the customer service was outstanding.DAAVEON H.
Great jobDERRICK G.
Everything just fine ThanksDERRICK G.
Really nice people at this locationBONNIE W.
Customer did not leave a comment.HENRY W.
Everything was fast & efficient.KELISE G.
Knowledgeable and courteous staff who were helpful throughout the moving processJESSE T.
Jessica is outstanding, and very helpful, and friendly!TERRY T.
Customer did not leave a comment.WAYNE W.
Keep up the great work you're already doing at this location. I've used U-Haul many times in the past at other locations but this by far is the best.MELISA H.
On Saturday Shalieek was running the ship totally alone bc someone called off . He maintained and calm and cool attitude while being pummeled with upset customers. On Sunday Michael came in early as the morning shift didn't show up. There was a line of people outside the door- he was calm and handled himself wellSAMANTHA F.
Customer did not leave a comment.SAMUEL C.
Customer did not leave a comment.Austin G.
The staff was very efficient and friendly. They were able to give clear directions so that I knew exactly what to expect! Great experience!JOSEPH H.
Customer did not leave a comment.Hillary K. | Overall Experience
Customer did not leave a comment.ROBERT LAVETTE S.
actually being a customer service manager, the only thing I can sayis lower the rates, other than that it was a flawless experience, from the first time I entered to dropping off the veichle post move..GREGORY M.
Customer did not leave a comment.Comella S.
Just a note, when I picked up the unit, there was a dolly in the back that I didn't order. Must have been from previous renter.Timothy K.
Jessica is a great manager and I hate to give this review but I must, Shalik Williams should be fired!!! He got mad and very disrespectful because I politely asked him to put on his mask when he walked up to talk to me by the entrance in the lobby, (I have already had COVID-19 once, never want to be that sick again) he proceeded to name call me some profound racist slurs witch I am still hurt by, he even called Jessica and told her he was holding himself back from slapping the sh** out of me.... not once did I disrespect him, or used profanity to explain myself, yet he called the police on me a lied to them, just try and get me out of the store, thankfully his colleague came and finally was able to check in my truck... correctly, because yes Mr. Williams was purposely over charging me, his colleague also took the time to explain the charges, which Mr. Williams refused to do. I plan to seek counsel regarding the racist belitlement I received at your store, because no one deserves to be attacked for asking an employee to keep his customers safe by wearing a mask.ANGIE S.
Very easy check I'm and out.Michael J.
Equipment was hooked up wrongKentrica H.
Customer did not leave a comment.PETER G.
Customer did not leave a comment.ALBERT P.
Stop booming appointments if there is not enough trucks available.SHANTAY P.
Customer did not leave a comment.Frankie M.
Customer did not leave a comment.DEONTA M.
I love the lady that helped me my day was horrible EXCEPT for getting the rentalAmber K.
Customer did not leave a comment.TIA W.
Customer did not leave a comment.CRISTIAN A.
Customer did not leave a comment.MICHELLE S.
Need to improve not to put people on hold for so long too long answer. I do experience almost 2 hours for customers service to talk to.Austin G.
We needed a ramp on the truckEDUARDO G.
Provide more personnel, this gentleman was handling the business, however should not be left alone to handle the many functions, great young sir. In the days and times you should never leave yourself open to people who might have other intentions. I own a Small Business and I'm always cognizant of Safety. Great ðŸ‘Œ job!Michael B.
Great staff. Excellent Management team. Helpful and understanding.ARIEL T.
Customer did not leave a comment.Tiffanie R.
None; very friendly staffPATRICIA W.
The service was great, and the staff was very helpful, and kind!Terry T.
Nothing. Just make sure Shalik is there more often he had great customer service and helped me with everything.NIKKYA S.
Customer did not leave a comment.Letrice J.
Customer service was very friendly and thoroughly explained the contract!BERNICE H.
I was charge for a utility dolly but never received it upon returning the truck. I informed them that I didn't receive the dolly and I was supposed to get a refund however I have not received the refundJUAN G.
Customer did not leave a comment.HENRY S.
Customer did not leave a comment.YOLANDA W.
Customer did not leave a comment.Brittany P.
Customer did not leave a comment.TOMMIE S.
I was there on April 9,2021 around 10 am. I don't know the young lady's name but she ran that store. Lol. She was there alone and was fast, accurate, professional, and friendly. When I returned the truck she maintained the same attitude. Great job!QUIANA A.
Customer did not leave a comment.JESSIE A.
Poor service and discrimination I drop off my vehicle and was forced to get back into truck she made me put truck in reverse and hit the brakes then turn on each turn signal then wait for her to thump the tires I have been renting u-hauls for over 20 years you can check your camera she only did me this way if this what there supposed to they must do it to everyone not just the customer that are blackJOHN H.
The power was off in most of U-Haul thru no fault of management. Have used U-Haul a few times, very pleasant Manager. Willing to answer all questions.BARBARA K.
Customer did not leave a comment.DENISE G.
Jessica and staff are phenomenal! Every time I'm in need, they make me feel as part of the family to meet my needs.GREGORY M.
Nothing it was greatNATHANIEL V.
When we arrived at the location the rep laughed basically at us because they knew they didn't have the equipment for the last four days but didn't let anyone know. I received a call saying they had it and everything was good to go. We then had to drive to a second location to pick up a trailer after about an hour of them finding one. I booked this reservation about a month before I needed it so there is no reason they could make this happen. I also had to go to two locations to pick up both trailers. Don't ever want to use uhaul ever again after this. I'll pay more for pods.TIMOTHY M.
Hello, When I have a bad experience, I typically just don't visit the location or use their services anymore. However, this time, I have decided to submit my comments because I am an advocate for customer service and feel that you cannot improve or get better at what you do unless customers speak up. Overall, my rental experience was not bad. Besides the extremely long wait time on the phone to make a reservation, it was ok. RE: Making the Reservation The agent who took my reservation was quick, knowledgeable, professional, and helpful. The only thing is that he did NOT give me all of the information that I needed in order to pick-up my rental. I am the type of customer who likes to know everything I need to know that's required for me to process my sale. It would have been helpful to know, in advance, that you require the name and phone number of someone I know as a reference. RE: Picking up the vehicle Here is where I had an issue. The agent at the location, read the reservation incorrectly and gave me the wrong vehicle. She also made me repeat the information (name, address, phone number, email address) that I gave to the reservation agent, out loud. I do not like giving my information in public as there are many identity thieves lurking about. She also forgot to book and charge me for the dolly. So I had to wait even longer to get that taken care of. Lastly she did not tell me all that is involved when returning the vehicle after hours. This is where I had THEE BIGGEST ISSUE!!! RE: Returning the Vehicle While I loved the fact that you can do everything online from your app, the agent at the location did not explain the entire return process prior to my departure with the vehicle. She should have told me that before I exit the rental, that I have to take and upload pictures of the miles and gas, inside cab, and parking location. I had to get out in the cold windy weather 3 times, in order to take the photos required to complete the return. Had I known that all of this was required ahead of time, I would have started processing the online return from the rental as opposed to getting in my car and driving up near the entrance. RE: CLEANLINESS OF THE VEHICLE Here is the last of my negative experience. When renting a vehicle, you need to make sure that the ENTIRE VEHICLE INSIDE AND OUT IS CLEAN. THIS WAS NOT THE CASE. The outside was ok, but inside the back part, I am guessing the previous renter spilled something on the floor closest to the driver/passenger seats. It looked like a creamy/white liquid substance. This made it very inconvenient for us because we were moving a mattress set. As a result, I had to find 2 blankets to cover up the mess so that it would not mess up the mattress. I understand that you are busy, but someone from the facility should inspect the vehicles prior to re-renting them, to ensure that every vehicle is clean, inside and out, and ready for the next customer. Like I said, overall, my experience was ok, but the negatives really took away from my experience. Had I known all the information ahead of time, pre-rental, return procedures, and had a clean vehicle, you would have gotten Excellent ratings from me and I would recommend you to any of my friends Hopefully, my comments will help you improve in these areas. Bottom line, I would use you again, but now I know what to expect and would make sure that my vehicle was clean before leaving your lot. Thank you. Concerned & Unhappy Renter.YVETTE F.
Jessica was wonderfulFatin M. | First Impressions
Allow service representatives to prep the trucks instead of the customers......I have no knowledge of prepping a truck. It was an not so nice experience.CAROL H.
Customer did not leave a comment.MAURICE C.
After bringing truck back on time (same day) I was charge for another day also the place a moved to is 1.7 miles from previous address still in same city I was told I put 95 miles on the truck which I know for a fact is wrong something funny is going on at this facility I will not be going backKenneth B.
Jessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer serviceTheresa B. | First Impressions
The worker was all alone due to his co-worker calling off last minute. There was a line of about 9 people about 5 minutes after he opened the store. He managed to handle everyone speedily, sometimes dealing with 2 customers at a time. He acted respectful towards everyone and did not get angry about his situation.JOHN G.
Customer did not leave a comment.LATTEA S.
Everything was goodERICKA M.
The self check in after hours was not easy as you think. Terrance and his coworker were very nice great customer service.KANDICE M.
The Manager at 1510 Torrence Avenue, Calumet City, Illinois is truly an outstanding manager. Highly professional and very polite. Anyone in need of a rental product, this is the location to go to by far. Sincerely Eddie ThomasEDDIE T.
I thought the place and the whole process was excellent.LONZETTA H.
Customer did not leave a comment.SUSAN S.
Customer did not leave a comment.SYLVESTER S.
Customer did not leave a comment.PHILLIP R.
Jessica Johnson, Manager, was very helpful, friendly and professional. She made my whole experience a positive one. She is a very hard worker. When waiting to return my truck, there were 3 trucks ahead of me and Jessica was suppose to be on her way home finishing her day. Instead she put her bag down and proceeded to grab a chart and started to help out the truck in front of me. I saw her just dive in and take care of business. She was awesome and a great example for the word teamwork. She could have just left but she helped her team! That's a great manager , one that I wouldnt mind working with. She is truly a great asset to UHaul! Sincerely, 3/17!!!PATRICIA B.
Easy, fast, superior customer service!THERESA C.
Customer did not leave a comment.FREDA J.
Customer did not leave a comment.RACHEL W.
Customer did not leave a comment.JAMES W.
Jessica and staff were very helpful friendly and professional. Awesome staff and wonderful location.LIONEL M.
Everyone was very helpful and extremely nice. I was in and out in no time. I will definitely recommend the Calumet City location to all of my friends and relatives to use for their upcoming move or storage.MARLENE T.
Going to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.Latisha J. | Overall Experience
More people on siteJEFFERY T.
Nothing, everything was excellent.Martha J.
Customer did not leave a comment.Eric T.
Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃Carmen L J. | First Impressions
Customer did not leave a comment.JAMES C. | First Impressions
Customer did not leave a comment.MUHAMMAD A. | Overall Experience
They were quick and pleasant to work with.Heather S. | First Impressions
Mrs. Johnson was very professional and considerate toward my needs.Arthur H. | First Impressions
My storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.charmaine b. | Overall Experience
Mrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.Michael G. | Overall Experience
Customer did not leave a comment.Heather S. | Overall Experience
The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.TINISHA W. | First Impressions
Initially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.nancy F. | First Impressions
Storage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about “her” storage, but leadership training would be helpful to staff and customers.Kwasi M. | Overall Experience
Customer did not leave a comment.gennie w. | Overall Experience
Customer did not leave a comment.antoine W. | Overall Experience
That Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was 📞 the 👮 on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6cynthia j. | Overall Experience
Only complaint was the entry We had to unload was very BAD... It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not, many of the times, items fell off The cart. Very difficult moving in......Roberta S. | First Impressions
I lost my locker key and i can't get in my locker they told me to get in my locker i have to pay $50-60 dollar i already spend 300.00 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truckclara h. | First Impressions
The sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.Makeea G. | First Impressions
Customer did not leave a comment.Danielle M. | First Impressions
Customer did not leave a comment.jasmine s. | First Impressions
Customer did not leave a comment.Andee U. | Overall Experience
Excellent customer service and the process went fast.shante a. | First Impressions
General manager was very knowledgeable and friendly. Service was exceptional.debra t. | First Impressions
The employees were very helpful and nice .jim s. | Overall Experience
the manager was friendly and politeSusan E. | First Impressions
Great customer service.gina w. | Overall Experience
Jessica Johnson and her staff was awesome!Alex M. | Overall Experience
I rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.JERONE T. | First Impressions
Make me have to buy a lock Newman had a lot I just didn't think it was appropriate whisper my money the put a lock on aMarvin P. | First Impressions
customer service and the manager are great!myia j. | First Impressions
Jessica was very helpful and professional. Kimber(I think that was her name) was also very helpful. Thanks to both of them for their help to make my stressful day better.kenneth f. | First Impressions
N/akim h. | Overall Experience
Very friendly in good people's working thanks a lothugh angelo w. | First Impressions
Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.Marilyn R. | First Impressions
Didnt have my reservation despite my emailed confirmation #. Needed to contact manager off-site to walk them thru my order, & needed to give them my credit card 3x. Took 1 hour total just to reserve.Milan P. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!