Customer Reviews for U-Haul Moving & Storage of Riverdale

Rating:

3.0

Van was parked on wrong place. I spent 30minute to find it. Only one person working

Rating:

3.0

The hours should be at least until 12am for those who work later than others and can’t make it during that time to drop off items or retrieve them. If we have an access card and know when we’re there in the facility. Why can’t we drop off or pick up items up until 12am?

Rating:

5.0

Siga asi

Rating:

5.0

Excelent Service

Rating:

5.0

Great Customer!!! Especially Tanya

Rating:

5.0

PERFECT!

Rating:

5.0

Again, office staff was very helpful. Nice experience and I recommend this location.

Rating:

5.0

They are the best.

Rating:

5.0

Keep up the great work! Happy Holidays!

Rating:

5.0

The staff was helpful and professional, and pickup and drop off went very smoothly.

Rating:

1.0

Customer service is wack, they treat customer as enemies.

Rating:

4.0

No lights near my locker for three months.

Rating:

5.0

👍🏻👍🏻

Rating:

5.0

Every time they take me like family

Rating:

5.0

Very nice and friendly receptionist

Rating:

5.0

Nothing

Rating:

5.0

I’m very happy with the service

Rating:

1.0

The elevators never worked, the staff is rude and look miserable, there’s always shady looking people parking there. It’s overpriced for what you get

Rating:

5.0

Costume services is very good The people on the office is very nice

Rating:

5.0

BRUNILDA LAWRENCE HAS GREAT CUSTOMER SERVICE

Rating:

3.0

I would say customer service needs improvement. My reservation was scheduled at 10am and i was able to get in my car at 10:30am i feel like that was completely unnecessary. The app to check in was not working properly and customer service was not clear the process of getting the car. They just pointed randomly like you can get the parking lot there. I have to guess where the car was. When i arrived at 12:30pm i was told to make a line then when i got in front finally the customer service told me to drop it off while pointing at the checkout area. The location is convenient for me because it was closer but customer service needs improvement.

Rating:

5.0

So good

Rating:

5.0

Everything was fine for me.

Rating:

5.0

Ya the best

Rating:

3.0

In the summer the units are too hot. Some of my wood furniture warped.

Rating:

4.0

No issue. Check in was quick.

Rating:

4.0

All went well. The check-in process was redundant. I opted to check in online and populated all information as asked prior to arriving, hoping for a seamless process. Upon arrival I had to either re-enter or reconfirm all of the same information that I'd already entered online, which took additional time. Not a huge deal at all, but I do believe that the procedures can be improved. Everything else was great!

Rating:

3.0

Now to rent a vehicle I have to take everything to get you, and then wait, and after filling everything, I waited 35 minutes, I think whoever designed that doesn't know what he's doing, because why do you have people in the store, just asking , if you already fill out the application,

Rating:

5.0

My experience was wonderful. The staff was friendly, helpful and accommodating. I had a hellish experience moving from my apartment and the U-Haul staff helped me immensely!

Rating:

4.0

The employees should also let the customers about handtrucks dooleys and other tools that can be use to help the customers .

Rating:

3.0

I was told I should return my van on the 11/3//24 when I returned the van on the third at about 8:30am I was charged for a full day for returning my van 8:40am which I think it wasn't right. When I called they said I should have read my contract there was no exception. But the contract say after hours should be $20.

Rating:

1.0

The people at the front desk was very nice subsequent conversations over the phone with people who did not know what’s going on totally uninformed and totally unhealthy.

Rating:

5.0

Sumamente fácil el proceso de recogida y entrega

Rating:

4.0

All great except the elevators which are being refurbished right now!

Rating:

5.0

Nothing about that

Rating:

5.0

Truck had broken back door which didn't lock and barely stayed closed, radio screen wasn't working, couldn't tune in station (antenna may have been missing) driver's door felt like it couldn't fully lock, just a weird rental experience. I didn't feel comfortable leaving anything on the van because I couldn't lock the doors

Rating:

4.0

Additional staff, there was a line 5 deep behind me

Rating:

3.0

Overall just blah. At first staff was kinda rude and didn’t want to help. No drop box. And signs are a little confusing.

Rating:

5.0

All in one facility with truck rental and storage and lots of parking.

Rating:

5.0

Everything was nice and easy, super fast and excellent. The workers were nice and knowledgeable. As a first time u haul renter my experience was excellent. Everyone was super helpful and sweet. I will definitely recommend this location and come back.

Rating:

4.0

Thanks you

Rating:

5.0

Yes sir

Rating:

4.0

I find it frustrating that when I chose 24/7 self service, I was able to designate chelsea U Haul as the place to return it. I had to sit through an extra 3 hours of traffic and commuting due to this error when I had to drive to riverdale to return the U Haul. I would highly recommend making this very clear on the reservation page of the website, and make sure employees are aware of this.

Rating:

5.0

Continue in the direction of excellence service you have already..

Rating:

5.0

They are not crediting the money that is overpaid, that is to say when you travel less miles, instead when you go over 1 mile, they charge it automatically. I already have 2 cases, that is what I see as very bad.

Rating:

5.0

The truck condition was not good

Rating:

5.0

Excelente personal

Rating:

5.0

Excelente cervice

Rating:

5.0

I know people are supposed to bring the vans back with whatever gas they left with, but when I picked up my van it was on empty pretty much. Despite of the person bring the vans back with the without gas you guys should make sure the vans have gas before the next renter.

Rating:

5.0

I dislike the amount of time Wasted to add two numbers just for u haul to call and say if they can call them if they running late. Added 45 just for the call and they wasn't calling

Rating:

5.0

Tienen muy buen cervicio

Rating:

5.0

Good 👍

Rating:

5.0

Thank you.

Rating:

3.0

The woman at the front desk was very rude and unhelpful on Sunday when we wanted to upgrade to a larger room. We had to come back Tuesday - we live one hour 40 minutes away, so it was very inconvenient. And to move rooms to a larger space, we had to get a higher floor, so needed to use the elevator; we had to come down to the office *every time we needed to get back to our original floor* to finish the move - they would not give us a code, take out license and nice us a code, do anything to make this process easier. And they were unfriendly and rude every time we came down to the office - must have been 10 times. It took hours and hours when it shouldn't have. Plus only one elevator works, for months now. We wanted a first floor space to avoid the elevators and to feel safer coming by myself, but the 8'x8' had a huge column in it, so not the full space - and you were still charging the full price. We also asked for a second 4'x8' space so we didn't have to move the entire 4'x8' into a new 8'x8', but you wouldn't give us the 8'x8' price, even though you first said you would. I cannot recommend this place. Please get better customer service.

Rating:

5.0

Excellent customer service and were prompt at the return center. Very easy process to.return it

Rating:

4.0

I reserved on the website. It should be more clear that even if you choose "check in at the counter", you still have to do the whole process on your phone anyway (picture of license, wait for verification & payment)

Rating:

5.0

Make the online registration a little clearer.

Rating:

3.0

The counter line on Saturday afternoon October 19 took much too long to rent a van and buy some boxes and bubble wrap. Also, it was not clear that for me to get a free lock I had to rent the unit online.

Rating:

2.0

THERE IS ALWAYS SOMETHING! This facility is well kept. However, the staff might be friendly one day, then incompetent and rude the next. Rarely does anyone "think outside the box," to figure out how they can effectively assist the customer. I reluctantly answered "yes" to question "was the staff helpful and friendly," because it's a hit or miss situation. Two examples: 1. I was given two 4x8 units in place of an "actual" 8x8 unit. I was told two 4x8's are the equivalent of an 8x8. Seriously?!! This was told to me upon arrival, after reserving the "8x8" online. Since I didn't have a choice I accepted what I was given. Months later... after emptying one of the 4×8 units, I wanted to cancel having to pay for it. I was told "you can't," because it makes up an 8x8 unit. Again, NEVER told this in advance, and telling a customer that they CAN'T do something in such a haphazard way, without first saying something like: "I'm not sure how to unlink one unit from another, because we view it as an 8x8...blah, blah, blah. The staff member never even considered reaching out to a supervisor to conveniently resolve the issue, which ended up being the case. 2. I decided to consolidate units. One from the 4th floor and another unit on the 6th floor, thus I rented an 8x12. In doing so, the manager literally told me that after "transferring" me into the 8x12, that I would have to ask a staff member for access each time I needed to get to the 4th floor. SERIOUSLY???!! I have to inconvenience myself in order to access the 4th floor, by constantly asking for access? Not only was this the most ridiculous thing I've ever heard, but to not have a better solution to AVOID wasting my time, and having me run around like a chicken with my head cut-off, potentially having to wait on an available staff member was all a pathetic joke!! Fortunately, this scenario didn't happen. I was able to access both the 4th and 6th floor without assistance from the staff. I don't know why absurdity continues to occur at this location. Therefore, I sincerely dread having to interact with the office staff. All other workers are decent and willing to be of assistance. Although, I will admit that recently three office members have been friendly, helpful and pleasant, which was surprising and a huge relief! But, as soon as I'm able... the plan is to remove items and stop paying for storage, because I don't want to pay this company any more than I have to. And, to also avoid dealing with the office staff.

Rating:

3.0

To expensive, will not recommend got a bigger storage from had the price

Rating:

2.0

Doors broken, trash on the ground, people rummaging through discarded stuff, the occasional car club partying inside (the truck block the entrance was a good move, but not when that truck blocks the entrance before the entrance is closed), mouse crap in the lockers...I'm storing with CubeSmart now, and even though access hours are way worse for me, the facility is way more secure and clean.

Rating:

5.0

I was only there for a brief amount of time. (A few weeks) However all my needs were met. Thank you.

Rating:

5.0

My name is: Naim Gjidija. You have misspelled my last name as: Gjidijah. There’s no letter h, in my last name. I would appreciate it if you correct it. That’s why i have had problems with getting emails from you at U-Haul. The people at the counter have attitude issues !!! When I asked them questions at different times…. Thank you for your time

Rating:

5.0

El lugar de almacenamiento brinda un excelente servicio, seguridad, calidad, seguridad. Sin lugar a dudas recomendaría o otras personas que hagan uso de ese servicio.

Rating:

5.0

Awesome

Rating:

3.0

Todo estuvo perfecto . El único problema cada mes cuando iba a pagar el mes de renta tenía que esperar en el teléfono por hasta 35 minutos en ese caso el servicio fue muy malo..otra cosa al rentar un carro hay demasiados trámites y te preguntan hasta tres veces lo mismo . También errores cuando recibí el truck en cuanto a la gasolina afortunadamente tome un vídeo de la gasolina que recibí en el carro que rente , por que querían hacerme un cargo extra de 14 dólares por la gasolina .. si no hubiera tomado el vídeo me había hecho el cargo . Fue una mala experiencia..

Rating:

1.0

absolutely never again. Long lines rude staff. The post you see online are not what’s offered in the u-haul. even renting a u-haul to move my stuff was hard. gave me a U-Haul that was behind and stuck near other trucks took a half an hour to get out to find somebody to move it.

Rating:

4.0

Everything was great just feel like it was a bit expensive and the rates when up with barely any notice.

Rating:

5.0

I was very impressed with the management and overall experience of being a customer of this U-Haul storage facility. I recommend without any reservations!!! Thank you!!!

Rating:

5.0

Good place to keep your belongings.

Rating:

5.0

everything was great. elevator a little slow

Rating:

1.0

My couches n mattress were destroyed by rats n I was charge a disposal fee that should have been something that the storage was responsible for me throwing those items away. A guy outside try to charge 100 dollars and when I go inside to the desk it was 50

Rating:

5.0

Love U-haul very courteous and helpful

Rating:

5.0

Thanks for keeping my stuff very safe for one years

Rating:

1.0

the worst storage facility ever

Rating:

5.0

Number one in all areas of hospitality professional and customer care.Great service.

Rating:

5.0

The staff is very helpful, patient and just amazing. Ms.Letti and Ms.Lateisha are hard working and just so patient. Really appreciate them.

Rating:

5.0

JUST NOT TO SURE ABOUT HOW THE PHOTO MILES PLAYING OUT I DON'T KNOW IF IT WAS ACTUALLY CORRECT 🤔

Rating:

2.0

Storage space itself was fine, price was reasonable. Climate control wasn't properly managed. Every time I came in it wasn't within the desired range. The employees who helped me seemed very confused and couldn't help when I had question. The manager can only be described as instantly combative - she was irritated that she had to help us and was very patronizing. It made the whole experience unpleasant and I hope to never interact with her again.

Rating:

4.0

My first visit the staff wasn’t too helpful, but the second time they treated me above my expectations ( different staff that day). Very nice people.

Rating:

5.0

Thanks!!!

Rating:

5.0

I was very pleased with the renovations that were done since my last visit. The improvements made our experience easier.

Rating:

3.0

The instructions were incredibly vague, confusing, and sometimes contradictory. Several times, we had to ask other people and staff for help.

Rating:

2.0

So freaking expensive!!! And the charges for delays are ridiculous too much money.

Rating:

2.0

The person who showed me the unit was nice. The person at the desk was rude. Also - I received a rude voicemail about packages from my other account. This is purely for convenience and service is poor.

Rating:

5.0

Awesome experience from all the staff members including the person who show me the unit, tks!!

Rating:

5.0

Monthly payments when up to high and i could afford it

Rating:

5.0

Keep the good work.

Rating:

5.0

Staff was excellent, even going out of the way to help us find the best route to our unit. Really surprisingly excellent all around!!

Rating:

5.0

The counter woman was extremely helpful and efficient! Often the counter people can be gruff, but even though the previous customer before me had been argumentative, she was patient with them and then continued to be very kind, supportive and knowledgeable. I would also recommend Akeem who was able to loosen the stuck door to my space. Good folk!

Rating:

3.0

The main problem is that it is understaffed. There is a long wait to see a person when you need customer assistance. It would be good to hire more staff.

Rating:

5.0

Antonio and the rest of the staff were friendly and helpful. Thanks!

Rating:

5.0

Answer all my questions

Rating:

5.0

I was amazed at how easy it was to take care of this online and via the app and not have to wait online or check in with anyone at the front desk. it was so easy to pull right into the facility Check in at the keypad and go straight to my storage unit. this was so convenient. I have gotten a storage unit in another area recently and the experience was incomparable.

Rating: