Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The girl in the night time for the rent unit there she is super nice . She have a lot customer service.
I have rented a prior unit in the back building and my brother-in-law has one currently in the front building. I specifically asked for a front unit before I made my online reservation and I was told "yes" the the 4th floor 8x8x8 was in the front building. I asked the same question when I arrived the next day to sign the paperwork. I was again told "yes" but then I was shown the unit in the back building. Going over the hump between buildings causes items to fall off a card and makes moving much more difficult and really unacceptable. I declined that unit and was then given #6000 which I did not inspect. I regret that. That unit had absolutely no light. It is a second rate unit and makes usage much more difficult. I had a helper running a meter at $70 per hour so I gave up and just moved in. This is what I call third rate service. I have rented vans from you and storage units from you and I expect better. You failed me this time. I regret being in your facility. I will not recommend you to others.
Need more customer help the wait was a little long
I’ve had the unit for over ten plus years and nothing but good things to say .. great service fast and reliable... thank you guys so much...
elevators sometimes were out of order.
36 years of service. Saw many customer service models. Took a while to perfect but the last iteration has been in perfect!! Thank you for making my visits there trouble free.
Thank you, u-haul, it was a great experience doing business with you !
The staff at this location are very professional and pleasant. The facility is well-maintained. At times (weekdays, evenings) it can get very busy at this location with both elevators being held up, thus making what should be a quick trip to your unit take a long time. Other than that, it was fine.
My personal belongings were stored in the Riverdale U-Haul storage facility for 12 years, during which time I never worried about their preservation. And during the same period, every facility staff member was helpful and courteous toward me. Well done, NYC!
The staff was really helpful and professional. They were all great! I always have a great experience with this 230 W. 230th St, Bx NY location!
Rebecca and Margarita were great. The only disappointment is that our access card for the elevators still does not work. Margarita reset it three times, and we left last night without one that works. She informed us that a manager will need to help resolve the issue. We’re coming with movers on Wednesday, 12/23, and desperately hope that this will be resolved upon our arrival (and not add time to our move!).
you should give a lower rate for 4rooms combined
The staff was great always answered any questions that I asked would recommend to anybody that need storage and rental
Elevators not working, entrance gates not working. Insane
You Guys Really Deserve All Those “Yes”’I Checked Off To.
May God bless you all, I really appreciated making business with you. You really save my life. Thank you so much from the bottom of my heart.
Lots of maskless employees! When I took my stuff out of storage there were STAINS on much of my stuff from a rusty pipe or tube thing resting on top of the mesh grid leaking down into the storage locker. Also, it is utterly ridiculous that you do not prorate for the month if a locker is emptied out early and that you make people be there in person to end the contract. It is possible to e-sign a document.
Our experience was great, will definitely recommend to other people. Thanks
U-Haul??? More like U-da-best!
Fees are very expensive from the lock to materials and lock replacement. I was left with 10 days. My bill is 11/08/2020. I did not any money back for the STORAGE. I CLOSE THE STORAGE ON 10/31/2020. SO THANK YOU FOR BEING GREAT TO THE COSTUMER.
My issue is that the quality of the unit was good and the service reps were always more than adequate. What did not like the constant change regarding the rising rental fee every few months -and then the new mangement the decreased the timeframe of the late payments toward auction since September 2019 did not ease my contentment at the time
The floors are very dirty. Very expensive for no reason and the workers were so unprofessional and unhelpful.
Alexa thank you very much
I stored for 4 years and all was good. Thank you.
The staff here are terrific. We were transferring from one unit to another on 9/26 and without even being asked, Carlos went off to find us a cart (there were none in the main area). He walked with us all the way to the kingsbridge side units multiple times, first to show us the available units, and later to make sure our card was working. The staff working behind the register were patient in explaining the invoice. We had an excellent experience.
The check in process to get the uhaul truck was quite long (40 mins). However, I was so happy with the move in process of my furniture. The staff went above and beyond to make sure we had all the dollies we needed, assisted immediately when all the parking by the loading station were taken by passenger cars, and even assisted unloading the truck. Teresa was especially helpful. Great customer service.
I had a minor billing problem once but it was quickly corrected. This is the first time I have used a storage company so I have nothing to compare it to. It's been four years which speaks for itself. I would and have recommended it to friends.
Well organized, clean place and nice staff.
Great costumer service
Everyone is very nice and the facility is always clean
Everyone was extremely helpful from the beginning to the end. I had no issues and would definitely rent a until again at that location if I need to in the future.
It took two hours to move in to my storage unit, because of mistakes from the uHaul team on site. I received an access card that did not work, and had to go back to their office to get an access code. Then went upstairs to see the unit, and it was locked, so I had to go back a second time to request it unlocked. It seems like the team was understaffed at the time, with only one person at the front desk.
Jerry thank you, and Nordialee great help
I rented out a storage unit a half an hour before the offices were closing. I rushed to return the van I had used from the same location. When I arrived at my unit with all my belongings is emptied from the truck, I found that the staff had not removed their lock. I called every number I could find and was left on hold. Finally we found someone that could help us, a worker closing out in the office. We explained the situation to her and she told us to come back tomorrow, knowing all our stuff was waiting outside the unit. An hour passes and we find someone else to help (Raymond from another location, very nice person), he calls the general manager and he sends the same woman who told us she couldn’t help, to open the lock. They didn’t apologize, and were laughing upon arrival.
Thank you Jerry for your help and Nordialee . Thumbs up
Surprisingly the storage area and truck was very clean and smelled clean. Customer service at trucking and storage was great...no fuss. Thanks!
Nordialee, was very helpful, thank you
Absolutely fantastic store, service, satisfaction and culture. Uhaul and Ustore-it on 230th Bronx NY is AMAZING. Jerry Butler runs a well oiled machine there FANTASTIC place.
Jerry and all the staff are the best Thanks for alll your help
Wish you well and Thank You
This is the worst place in history
There was always a problem with my unit. They kept saying that I owed money when I didn’t and put the red lock on my unit. The old manager was horrible and never available to speak with me. Overall, a huge disappointment.
The area I had was always hot. I let the manager know the first day aI moved in. Some areas were cool, but my area was not. It's a very old site and the floors were bumpy and made it difficult to roll the moving carts. The site was clean. The building was so large and only 2 elevators. Climate control was not the best.
The Managers have always been rude and inconsiderate My mom went there to handle my business for years because 8 am curreny oversees and starting with Dominic to the guy who is there now they are disrespectful
Costumer service and the manager are real professionals
Clean, well managed, friendly staff.
General Manager Jerry Butler was very understanding of my families needs and helpful in figuring out how to settle our account in light of the difficulties bought on by the current health crisis that is affecting millions of American families just like ours. We are very grateful for his compassion and for the opportunity he made available to us to settle our account satisfactorily. We commend him for his actions on our behalf, and would definitely recommend the facility to anyone in need of storage and moving services. Five stars all the way!
Jerry help me a lot
Thank you. You were there when I needed a place to store things for a friend. I did recommend you to another friend and she now has a storage unit there. She was particularly impressed by the area where one can leave furniture or other items for others to take.
There needs to be more people working. I was the second person in line when the location opened. I completed the online pre-check in. I had ordered supplies over 1 month in advance. Not only were my supplies not available (I ordered 6 furniture pads, there were only 3), half of them were missing from the order (TV box and mattress cover). I also had to wait in line for about 45 minutes before I could be seen. Next, I was given no instruction, or map as to where my storage unit was located. When I came in with a full truck 90 min later, I found out that my movers were unloading the truck at the wrong doc! We had to then request a different (more expensive) storage unit so we didn't have to pack back up only to unpack again. I then needed a refund for the furniture pads that were not given to me. This took over 30 min! The ONLY good thing about this experience were the movers I hired through you. I understand the the staff here was strapped for help ( while I was there I learned that one staff member was late, and another just left work without telling anyone.) You all need to hire more reliable people, and train them better in communication skills. I spent almost as much time in the office waiting as I had actually packing or unpacking my apartment.
It took too long to process. Although the staff was nice and accommodating, the whole process tonget the unit was way too long. Not to mention, I wasn't able to get thr card key to access my until. I have to return back to the office e another day to get the card key.
This is the best-run U-Haul I've never seen. The employees are professional and helpful. They treated me with respect and helped me when I had problems. All of this during the COVID-19 Pandemic. The employees at U-Haul Riverdale deserve a raise! They are the best!
👍🏻😎
For years this facility has provided outstanding services to the red rings community.
I will never recommend uhaul to anyone. Their service Overall is extremely poor and they’re thieves!
Ending my account communications taking too long to finalize end of service.
The staff was very professional and helpful. The storage area was clean and easy to navigate. The rest room was convenient and clean. I will highly recommend this U-Haul location.
I was thinking as I moved the remaining personal articles from the space, how appreciative I am to had chosen U-Haul Riverdale over the past 2 years. The staff has always responded to any inquiry with professionalism and respect. The unit fit my need up to the last day, and although the location is a tad off the beaten path - I didn’t mind. I enjoyed the security, which allowed me to trust my personal articles were safe. And, I really give Riverdale credit for maintaining a VERY clean facility; anytime I needed to use the restroom, I was confident based on experience that it was well kept. Thank you U-Haul Riverdale!
Over the last few years my overall experience with U-Haul Storage was excellent. This is a nice, clean and accessible facility. Thank you for the great service!
The service was very professional and good customer service
Great facility and personal
Employees are the best but: 1. It shouldn't be necessary to swipe out. 2. An employee has to direct traffic and keep both elevators moving.
Excellent services
I was with Uhaul for many tears. NEVER a complaint. Moving on was an issue of convenience. I will continue to use Uhaul for other storage needs.
I was very pleased with the service and staff at this facility. Special praise needs to go to Rosa who was always available to assist me.
Very convenient access, great security measures, nice space
The facility is very clean and well maintained. The staff are polite and helpful. If you need extra storage space, the cost is reasonable.
Execelent facility
The badly formed floor connecting the two buildings is seriously unacceptable. Multiple items fell off my cart while attempting to go between the rooms on the 6 th floor. Your staff is very good.
The staff at the front desk were extremely helpful and it was easy to move my belongings into the storage unit.
I received excellent customer service from Monique Anderson, also I was able to get a free month of storage fees based on my long-standing patronage,
Stephaney was very helpful
Rent their equipment return them in a timely manner. There is nothing for free no one month free storage .
Overall facility was always great. Never had a good experience with the staff always rude never helpful. Once was double charged and local leadership promised a refund. Never did it. Waste if my time.
The service I received at the desk from Maria was outstanding. However the climate control claims "like home" are not met. 6th floor was 60 F not 65 and I really worry about going to 85 degrees.
The staff is top notch . Always helpful and considerate. Excellent staff.
The staff is always helpful and accommodating. I really appreciated this. Thank you.
The workers were nice but pretended to be unable to upgrade unit size despite UHaul's promise to me. Long delay. I wasn't told I would need a circular lock. Old timers helpful. Pls train newbies.
wonderful customer service from Worker named Stephanie.
Was accessible to me when I needed it really appreciated the service and the friendly and helpfulness of the staff. Great work
The staff was very courteous and professional. The storage area is very well organized, clean and secure.
Very good for my 6 years and 4months.never have a problem.
The staff was helpful, friendly and knowledgeable. The $10 fee for 24 hour access was well worth it. The bathrooms were always clean and well stocked. The facility felt safe.
Amazing general manager. Good rapport among employees and collegial environment. Professional service all around. Very clean location. Highly recommend to anyone and will to all I know in the Bronx!
The staff was polite, punctual and offered great service.
Great customer service
Courteous, helpful staff. Customer friendly. Clean facility.
I don’t like the fact that I was charged the extra 5 dollars when I originally was paying 139 and it went to 144
Great service
If a client is one day past the move out threshold due to medical reasons, the client should not be charged. I do thank the male customer service rep that waived the late fees.
The years I used Uhaul ad my preferred storage facility, were great. My things were kept safe, and the stuff was always very helpful. My facility was Riverdale. You guys are truly a great staff.
The gentleman working the desk was very knowledgeable and quick and efficient in setting us up.
The customer service here sucks big time. I would never rent from U-Haul nor will I ever rent from these expensive incompetent lack of knowledge rude clowns.
Luis was knowledgeable, efficient and helpful. And Rosa was friendly and also knowledgable. I visited several storage places and because of the personal service I received at U-Haul I went there.
Very good service
The UHaul Self Storage Room completely met our needs. It had easy, safe and secure access 24/7. i would recommend UHaul Storage. Thanks and UHaul Truck Rental was also great. Easy Easy!
The lighting in front of my unit 4692 was not working for many days. The lack of illumination made my unit inaccessible. Luis Hernandez, the manager, was most unhelpful.
Some of the employees are unprofessional maintenance during the day with no notifications Lights not working Expensive
Their 24 hr access was extremely convenient for me and my family’s needs. Always well light and safe even at 3am. Will definitely used them for future needs. Professional, respectful and helpful staff
The young man at the front desk was courteous and helpful. However, I was quoted a different price on the phone and it was more money when I arrived at the U-Haul office.
It was easy and good. Which it had long evening hours, especially Sunday which is a big moving day
Really helpful guys on the front desk looked after me for hours, found me new storage units and coordinated with my movers
Closing procedure was not conducted correctly resulting in additional fees, multiple calls, and emails from U-haul that took 2 months for me to resolve.
Kind and courteous and no waiting!
There's a group of staff at this facility. Keep up the good work.
Exceptional facility! Every staff I met is client-focused & professionally appropriate. We credit General Manager Luis Hernandez. Durable excellence at this level is a resource to our neighborhood.
The staff was very attentive. They took time to answer all our questions and concerns. Stephanie, was a great help in assisting us find the right size storage room.
Paid for second lock to be removed And wasn’t removed. Stayed on site till 5AM trying to get access to my mattress with my kids. Had no where to sleep that night due to irresponsibilities of employee.
The strorage facility was clean and secure. There were always carts available to transport your items.
Supervisor at the Riverdale Bronx location is very unprofessional and does a very bad job running this place Uhaul needs to get people in that care about the customers and not just a freaking paycheck
Everyone is very helpful and kind. Especially Luis and his boss lady.
If I ever need storage again, will definitely not hesitate to use this place!
Rep, took care of all our problems.
The gentleman (Marvin) was very polite and he explained everything to me. I was accommodated with a small unit of my liking. Thank you!
Easy check in, friendly staff, clean
Hours could be later, but adequate for general use!
***
Please empower client-focused staff on site to learn mgmt skills. Great facility & manager. 1 specific example: Staff need to be able to re-stock swipe cards from client service area. Darrow gets it.
Great
Everyone was helpful and courteous.
All good but first assigned locker was out of alignment. Second was fine. Clerk was excellent.
good service overall
Everyone was so professional and easy to work with from beginning to end! Moving is not easy and I felt welll guided by every person on your team!
Staff great
Pretty good service
Safe, secure and well maintained!
My experience at U-HAUL wasn’t a great one. When I asked Marvin D. about the promotion with the first month being free, he showed no type of interest in explaining. He wasn’t helpful at all. Horrible.
Very clean facility with helpful staff. Ground floor storage was well-lit and I felt safe going there during the day. Nighttime access was a little challenging—another customer had to let me in.
Temperature is to warm in the storages and i am sure im not the only saying this but you all need to remove that concrete bump you csnt even push a cart over that withouth things falling and breaking
Good place to store things.
Love Ray!!!
Your service was great as always!! My only comment is to fix the metal portion of unit It was not level ( holes did not align to well) It was not easy to put the recommended lock Thank you
Very competent people
It's good
I received a U-box from the Riverdale Moving & Storage. Ray was the delivery driver. His customer service was excellent. He contacted me ahead of time and made a detailed plan for the delivery,
No comment
Staff is very accommodating, informative, and courteous. Facility is well maintained. Good experience.
no other comments needed
World Class Services
I was helped promptly and received friendly, excellent service and all of my questions were answered by your wonderful staff. Thank you!
Thank you very nice!! 😀
awesome service
Everything was good and easy
SAFE PLACE TO STORE PERSONAL ITEMS
Thanks
professional
Great place to put items away that don’t fit any ware in your house or apartment. Secured Clean Brite
I have used u-haul and cube smart facilities and I find u-haul much better in all respects including pricing, rules n regulations, convenience and customer service
Very helpful and friendly
Helpful
In the end, it's the staff that really makes a difference. Someone there to help and answer questions, someone there to work with you. Moves in and out can be really stressful. Thanks guys!
Fantastic, clean, friendly staff, secure, convenient location
The best thus far.
Very dishonest people. Charge money from your credit card unauthorized. After moving out on the last day of my rental they illegally and unauthorized debit one of the credit cards for $50
All was as needed,
Thanks to all the staff at Uhaul Riverdale for their courteous and knowledgeability.
Most of the staff was pleasant and very helpful including the maintenance people. My only complaint was when I misplaced my storage key and was told I needed a locksmith-otherwise great service.
I appreciate you all..
Excellent customer service.
I like storing my things in your storage place but it cost too much and I don’t have more than enough things to store. Thanks for the good facility and the safety of my things. Good job.
very helpful
If I was provided entry at 8:00 pm perhaps I would have provided a better review.
I had a room on the 5th floor , way , way, way in the back. I had to take someone with me every time I went to the facility. There are no cameras in the back. The cameras are only near the elevator
highly professional and helpful staff. keep up the good work.
This location was vwry clean and staff was very friendly. Thank you again tem uhaul!
Customer service needs improvement...I went to rent a van and the person on the register was on his personal cellphone and I had to wait And repeat my self because he wasn’t paying attention.
Quick, simple, and friendly
good phone customer service.... I am not yet in the space I reserved. More to follow
The representative was courteous, informative and knowledgeable.
Great experience.
Good
Thank you for the years that you protected my household items. Thank you for your services as well. Happy Holidays to all.
Karina was awesome...answered all my questions and was very professional. Facility is grade A++...so far getting this storage unit has been the easiest part of the moving process.
everything was great and they really bent over backwards to be responsive to any issues.
They just Stored and shipped my u box. I did not visit facility.
no problems
First time I brought my items to be stored there was a lock on the unit. No one was around to help. Had heavy furniture and boxes. Had to leave my items outside because I had more stuff to store
Everyone with whom I had contact could not have been more friendly & helpful. Location is 1 mile from my apartment, and super-convenient to the Deegan for my previous move. Five out of four stars...
You guys were great and professional
my first day of moving the key card was not programmed correctly i came in after the store had closed no one answered the phone listed for after hours contact i think someone should be round 24hrs.
Facility issues were addressed promptly.
Ray delivered my UBoxes to my apartment and he was incredibly helpful, responsive, and professional. He made a typically stressful situation very easy and seamless.
Very excellent
I greatly appreciate all that Dominick has done to help me with my questions and concerns over the last four years.
Great staff!!! The move went very well. Thank you.
I always get great service in this branch, nice and efficient people. Thanks!!!
good service
Wil definitely recommend. Great service
Excellent customer service. Convenient location.
Very good service.
I had over3 yrs renting & the fees are high. I was hospitalized numerous times and fees were still not waived. Money is all this business sees. Very sad. Not working w/clients in need.
Very friendly and eager to help You.Thank you
Your workers from the truck rental and the storage rentels and the storage offices are nasty very rude to costumers that's what I just move out can deal with all this attitudes treating people like 🗑
Prices are too high.
I did not use storage space. I had 2 u boxes. I can say confidently that without rays assistance and customer service I would have never returned as a customer.
This was a good experience for me. I rate this as an excellent storage facility.
I am pursuing a refund for my storage reservation. I closed it out one day after the original date of reserving and they are charging for a full month that I won’t and can’t use as I am moving west.
HAPPY
Thanks for your help all the time I am very thankful
It would be great if storage could open later on Sundays since most people utilize the weekend as a moving day!
My pod was supposed to be delivered by 10 am. The pod was not delivered until after 1:40 p.m. I ordered a moving company to come at 10:30 and they sat there and the pod never came so they had to leave
The only thing is your price are high. Thank you
I requested my Ubox to be available at 9am. UHaul didn’t have it ready until 2pm. Also, they bolted the door of the Ubox shut and never removed the bolt, so we couldn’t access it when it was delivered
The worst experience I have ever had with moving, storage, access to my goods, consideration of my time and 3rd party moving costs. They did not resolve issues or refund my extra costs they caused.
I have a bad memories not recommend
U-Box delivery driver was very uncooperative.
Thank you for your services.
Thank you!
The inability to prorate billing upon move out in this technical day & age is antiquated & ridiculous. Furthermore, a consumer rip off!
I did not actually visit the location, but Ray Bauer delivered my U-Boxes to my new home in the Bronx very smoothly. My only suggestion is to notify -Box customers quicker about delivery options upon
Friendly and professional staff. Easy access to facility. Clean and well maintained.
Forklift drivers, need to pay more attention to the customer time, they were on training and I waited almost an hour to be assisted.
Never had a problem
I used a large storage for more than a month. For the second month I had to pay for an entire month and only needed 10 days. That's not very fair. You could offer prorating plan for customers.
The only problem I had on the 6 floor there is no ac and it is extrelemy hot in the summer and extremey cold in winter.
Ray from the Ubox shipment department was extremely helpful and fantastic to work with.
Excelent services!!
Excellent service
Very efficient, helpful and friendly staff.
I like the people who works there, but the staff I feel always looking down on the people that have their stuff in storage. Never look down on people cause it might be you some day. Why so many fees?
got a call saying that I still owed a month but my due that was the 25th of April and I emptied my storage space and returned the card on the 24th of April I hope everything is situated thank youuu
Great storage facility, feels very secure. The elevators seemed to have problems pretty regularly, but other than that, move-in, storage, and move-out was all easy and smooth.
The best
It’s expensive and not all staff members are respectful
Excelente
