Customer did not leave a comment.
DAYANA CCustomer Reviews for U-Haul Moving & Storage of Riverdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For me it is the best vehicle company very
EDWARD CAnswer all my questions
Marisol A | First ImpressionsIt was very convenient and helpful with my moving. The only negative is that i can do carry the container in and out of the store. Including going up and down stairs. I wish the staff helped bring it to the car with a dolly.
Phoebe DSuper bien
Michael DRa'quenda was very professional and helpful.
Rosanna CI was amazed at how easy it was to take care of this online and via the app and not have to wait online or check in with anyone at the front desk. it was so easy to pull right into the facility Check in at the keypad and go straight to my storage unit. this was so convenient. I have gotten a storage unit in another area recently and the experience was incomparable.
Nicholas B | Online Move InKeep doing what you are doing it’s working
DWAYNE DTo have the equipment of my choosing already in truck.
Sylvia RStaff was not friendly, very rude when I said I was Coming to access my U-box. I had called 72 hours in advance to gain access, had 2 text confirmations, an email and confirmation on the app and the ladies still proceed to tell me I didn’t follow the correct steps. They could not locate my U-box and then after an hour told me the person who drives the forklift called out and I would need to return in the morning. I had movers at the location already to empty my box and next day was not an option. I was then told I could call the GM who would be waiting for my call and never answered the phone. 1.5 hours later, they found my box and told me to walk to the back where I could access it. It was in the storage space with boxes surrounding it and a box on top, we could barely get the lock unlocked to open it. Horrible experience!
Vanessa ASuperb Customer Service!
David SKeap up the good work . Blessings to you guys
Rafael MThe customer service at this location is always subpar. I only go because it’s 2 blocks from my house and convenient, but I dread when I have to go.
NICOLE FExcelente servicio
Bernardo CBecause I did not reserve in advance people at counter won't help you until you do that first. Took some time to find the vehicle because they just hand you the keys and no one goes with you. When returning it took some time to find anyone to give the keys to. Didn't get the sense that anyone working there actually wanted to help customers.
Jessica MKeep up the great services
MARGARITA HThe woman who checked us in was awesome. Great customer service - she helped us calmly, pleasantly and efficiently all while helping other customers to keep everything running smoothly.
David EEverything looks ok for now
RODOLFO BWe wanna rent for a month it's possible??
Bill CManager was super rude off the bat. Told us we had all the wrong info but all the info I had was from her own employee who was clearly confused and unable to answer any of our questions. There didn’t seem to be any point in making a reservation as my unit was entirely different than the one I reserved. Once everything was settled (took almost an hour), the manager came back to the desk to make one last snide remark. She probably shouldn’t be allowed to interact with customers if i’m being honest - maybe she can deal with something behind the scenes. Overall, if I hadn’t had a reservation, I would’ve left. And will never come back or recommend this! The only positive was that the man who showed us to the storage unit was super pleasant and kind.
Jade G | First ImpressionsThe wait time at customer service was long, the workers at the desk were slow-paced.
Enrique RNothing! Letitia H. Was super helpful when I was compliting the pick up process as well as tge gen who received the rental van back. Thanks!
Encarnacion VThe folks that work behind the desk to help you with renting the equipment don’t have a sense of professionalism. I dread going here to rent equipment.
NICOLE FThe chains that attached from the trailer to my car were a little too low and continuously scrapped the ground making a lot of noise.
James MCare about the customer . This location was EXTREMELY unprofessional. The employees don’t know much and dont care about anything they dont make you comfortable at all. Absolutely horrible. They can communicate better all across the board with the customer and each other
Katura SMy experiences with renting from U-Haul have been very good. On this most recent rental the vehicle was mechanically unstable, vibration and shaking through the steering wheel in the front end starting at 35 to 40 miles an hour progressively getting worse after 50 mph. I was not able to complete my task in time. This forced me to rent the vehicle for an additional day. I informed the staff at the location of the mechanical issues. However I was not happy with the additional charges that I had to incur as a result of the mechanical issues.
MITCHELL LI think it’s fine what it was thank you
GURSEL GGood experience. But the staff in the office can look a little happier to work there. A smile would be nice. You have one also knitting while your trying to speak with here. Super weird but ok
Nataly MThank you
Johnathan CThe only issue I had was returning my rental after hours but I think it was an app issue
Gregory RLower the gas rate, and not charge double, others wise I think U-Haul is great👍🏾👍🏾👍🏾👍🏾
Mario JThe service was pretty good, however, it seems as if I was overcharged. I was charged $76.21 + $76.21+ $62.13. Something is wrong here.
TYIEREK HThe people In the reciving area need to be there until is time to close or untill their schedules is up .i found out that they were trying to hide from the customers that were trying to return the equipment and that right there could probably result in some extra fees to the customer. They really need to work on that because i even heard them say “ I’m out before the place was even closed. But other than that the ladies in the office were great.
Luis R | First ImpressionsMe gustó el precio
Saul TThe front desk support were very helpful, kind and patient.
KIMBERLY A | First ImpressionsThank you
Alejandrina TThe check-in experience sucks and is very buggy. I had to work with the staff to get it working properly. Please review the online check-in experience!
Kelvin EClearer notice that the app would be required for counter check-in; the representatives were all very nice! Thank you!
Michael MGreat personnel. They were helpful with the instructions.
Raul REverything feel good
Sandra TNo coment
JOSE T | First ImpressionsEverything was excellent 😁🙏🏻
Rosalba PGreat service Employees very professional and friendly.
NOEL CThis location customer service was horrible and unfortunately I didn't get the representative name. She was a female who was rude and impatient. Short tempered and spoke to me in a demeaning way. She was Hispanic and spoke to other Latino customer before helping me with my question and assist. I have rent from other uhaul facility and written review but they were always glowing. Cynitha A. was pleasant and helpful. She worked outside with the truck.
ROBERT RWhen I picked up the truck it wasn’t clean but I was charged $50 for a cleaning fee.
Carlos ISi muy buen servicio
JOSE-A PBuen servicio
Pablo ANote gas in truck so I don't have to stop and pump before I even start my move
Francisco RStore has changed for the betterment.
MARGARITA H | First ImpressionsVery nice
Edwin CHi everything wS ezz and nice friendly thanks
GURSEL GGreat
Javier ZVery Good
Radhames TThe wait was a bit longer
Edwin RI had to do everything on my phone and it took me like 1 hour, other than that everything was fine
ramon fLove it
Fidel PGreat staff very helpful and polite 👍
herman a | Overall ExperienceAfter nearly 30 years, I closed my storage account and I can say that this was my best experience. Not to discount other times, this time really showed the efforts in improving service and the environment have paid dividends. A special note about the staff, amazing and highly professional.
ROBIN R | Overall ExperienceThanks on budget can't afford the over $200 now ✌️
BARBARA D | Overall ExperienceEverything was ok but trucks need gas! Was empty.
JABAR W | First ImpressionsBrunilda is the best, amazing customer service and very helpful!! Thank you so much
ERIKA N | Online Move InI am impressed with the 1800 operators that give a mention of the free offer. Zoe last week was very impressive because she understood my stress and pressure i was going thru to get the job done.
herman a | First ImpressionsSaff was helpful and friendly.
AIMEE A | First ImpressionsThere was an instance where my unit flooded so I got this new unit. When I was moving out some of the boxes were crinkly. Something tells me the unit was damp. The building needs to be upgraded along with the customer service. Some are lovely but a lot are not.
AJA W | Overall ExperienceThe young lady who helped me was incredibly cordial and supportive not just of me but her colleagues. Her experience was clear even though she was by herself at the register and under a lot of customer pressure from occasionally unreasonable customers. She should be promoted to management. The young man who took me upstairs was very helpful with explaining how to access my locker and made sure I got the kind of locker I needed. He should be promoted to work behind the register because he was also assisting with Spanish translation support. Great staff and they deserve to be recognized for it.
Diami V | First ImpressionsAOK
Nicholas S | First ImpressionsSeems like I was being watched EVERYTIME I go to store my belongings
Albert B | Overall ExperienceGood overall experience.
norman w | Overall ExperienceVery well trained staff
TOMAS J | First ImpressionsI'm very grateful for the excellent service in the office and the well-maintained storage units. Thank you!
Joanna A | First ImpressionsVery accommodating staff and facilities.
Phyllis S | Overall ExperienceThank you.
Sheldon L | Overall ExperienceConvenient storage place. Very in person service and easy to do on line
Brenda M | First ImpressionsI was easy getting storage unit both times. Staff was friendly, quick and reliable. I would definitely recommend this place.
Fallon D | Overall ExperienceThank you to you staff for always being courteous and professional. Happy Holidays and many blessings.
SANDRA Q | Overall ExperienceOnly reason I wouldn't say excellent is because I believe that if you empty and return the storage unit before the monthly period ends, the customer should get a refund for the number of days outstanding.
Jaime F | Overall ExperienceGood customer service 👍
VALERIE T | First ImpressionsThank you for a good overall experience. Kind regards John O’Leary
John, P | Overall ExperienceOne elevator was not working properly. Wasted some time j trying to load and unload.
RAFAEL O | Overall ExperienceMs Leticia is amazing. Very friendly, helpful understanding
Claudia C | Overall ExperienceThank you for your great responsable work
YGNACIO M | Overall ExperienceI removed my items because the storage was full on rats. I payed $287 per month for 2 years to go through such disappointment. Plus my payment was due 10/14. I empty the storage10/22. I was never informed that the payment is no prorated.
Cesarina B | Overall ExperienceThanks
FITZGERALDP G | First ImpressionsThe staff were very professional. The employee that show me the unit did very good at helping me change to the next size unit. He was very patience with me and helpfully.
Rabaqah H | First ImpressionsEveryone was professional and polite. The young lady that check us in at 230th Street in the Bronx was amazing. You are very lucky to have here at the front desk. Our check in was Thursday the 19 at 11 AM. Please acknowledge her when you can.
Robert M | First ImpressionsWe thought the rates were Alittle high for storage but were competitive as everything is high in NY
NELSON B | Overall ExperienceAll of my possessions where wet and got flooded. Staff could care less
Edwin B | Overall ExperienceThe staff at the Riverdale NY U-Haul storage facility are all terrific They were friendly, helpful, informative, patient and kind. Everyone went the extra mile to help me and my movers on the day that I had to store a lot of my furniture in the middle of tropical storm. I really appreciated all the assistance and support. They have also been very helpful with my requests to rent additional units when I ran out of space. And helped a lot with choosing the right packing supplies I'm happy to recommend this U-Haul storage site enthusiastically!
JP A | First ImpressionsThe parking lot has a height restricted access and my moving truck could not get to the side of the building with the loading dock that was close to my storage unit. It was a long walk and that slowed down the unloading, which cost me money because I paid the movers by the hour.
Nina B | First ImpressionsThank God for au-Haul! They were quite useful when I needed to store my items safely. Thank you 😊 The staff were excellent from beginning to end.
Sean H | Overall ExperienceGreat staff. Very engaging and happy to answer questions. Facility kept up very nicely.
David L | Overall ExperienceI had a great experience during these 8 years. The only complaint is that I think the dumpster should be included.
aimee T | Overall ExperienceI was in a car accident and couldn’t go empty my storage for a couple days and asked if they could pro rate the rent and they declined me even though I only used it for about 4 days into the new month
Jessica G | Overall ExperienceHaving had multiple units there over time. The back building access has uneven floor at passage that is a cart rolling hazard. Unit 6000 has no ambient light. Last month of payment was not prorated even though I left the unit about 25 days early.
Robert I | Overall ExperienceStaff members provided top tier customer service and exceeded my expectations… All thanks to a great staff…
PATRENIA B | First ImpressionsDefinitely will use this facility again...Helpful and friendly staff...Thanks!
David G | Overall ExperienceWe haven't actually moved anything in yet, but our experience signing up for the space was very positive. The best thing about it was the kindness, helpfulness, and knowledgeability of the staff. The big surprise was that the bathrooms were really clean! We aren't moving anything in for several weeks, so this is feedback only for reserving the space, not for the moving experience itself. I wasn't thrilled that the website implied that we could reserve a particular storage space ahead of time and then learned when we went in person that the particular space the website said we could give a start date for might not be available when we were actually ready to move. To make sure it would be, I rented it empty for 3 weeks to make sure I got it. I can understand that would be necessary, but it should be made clear on the website that if a room is reserved on the website for a future date the particular room may no longer be available. If you decided to give me those 3 weeks free in compensation for the misleading website information, I would not complain! Especially since the second part of our move will involve renting a UHaul truck from Bloomington MN, perhaps that would be a reasonable thing for you to do.
Judy F | First ImpressionsThe lack of proper communication and consistency between what was ordered and represented online versus what I received for my time and money was not professional. I would not use or recommend UHaul storage solutions for any need in the future.
Michelle S | Online Move InLeticia was amazing.
raquel c | First ImpressionsThe storage facility is so large it can be scary when no one is around on your floor.
RANDOLPH S | Overall ExperienceExcellent service but somewhat pricey.
JOHN G | Overall ExperienceVery great service
BOUKARY S | First ImpressionsIf it was 24 hours as large as it is it would be great
Yony D | First ImpressionsEveryone had been incredible. Friendly. Helpful. Really have enjoyed interesting interacting with everyone!
Marco N | Overall ExperienceStaff very helpful and patient
KIMBERLY A | First ImpressionsExcellent experience while I was there. Staff was very helpful and location was very convenient.
tommy w | Overall ExperienceThanks, excellent service.
kiuni c | Overall ExperienceLiterally the nicest staff, EVER. The receptionist and the porter were super helpful and I noticed the other staff had excellent rapport. It’s clearly a great place to work.
Jennifer I | First ImpressionsBad customer service
Robinson M | Online Move InKh
Omar A | Overall ExperienceI have been with uhaul for over 5o years
KEVIN J | Overall ExperienceStaff super helpful.
Carlos V | Overall ExperienceEs una de las mejores instalaciones que e visto mucho espacio en el elevador es muy grande y cómodo
SANTIAGO M | Overall ExperienceMotion sensor lights on the 4th floor did not work and the space was not ventilated. I was in a dark and stuffy environment for my unloading.
Daniel M | Overall ExperienceWe felt so secure with our property being there and comfortable coming day or night to pick up things. It was always clean and the little Spanish lady was so kind and helpful. If I ever need storage, I’ll be back!
kelli h | Overall ExperienceLeticia was extremely helpful and made the experience in registering easy. The facility was very clean and the staff was professional and helpful.
Luis S | First ImpressionsAfter 1:25 minutes of waiting and filling in the information online... they did not give me the required document and the worst thing was the 24-hour access period when they charged me extra for said service. not to mention how horrible their installation compared to other companies
Edgar V | First ImpressionsGreat customer service!
JOSE C | First ImpressionsFriendly service and professional
CHERYL S | First ImpressionsThe staff very professional and helpful. Thank you
CARLOSE R | First ImpressionsStaff was very nice. Friendly, courteous, and quick to find answers if not known. Process was very simple.
KAI M | First ImpressionsI became unemployed twice after attempting to make Payments. If a customer is making payments, which I was at one time. But if I am making payments and the balance is never going to decrease which in turn would have allow me, to get back on track with a current account. I did call try to fix the situation again, but I was told that this is the way it is in regards to the balance. OK! so you auction off my belongings! I don't give A DAM!! I CAN PURCHASE MORE BELONGINGS!!! I PRAY FOR YOU AND YOUR SOULS THAT YOU NEVER LOSE YOUR JOB OR EVER BECOME SICK and can not pay bills! YOU WILL NEVER GET A GREAT RATING FROM ME!! EVER AGAIN!! I WILL NEVER RECOMMEND U HUALTO ANYONE AGAIN GOD WILL DEAL WITH U HAUL!!!
Gloria F | Overall ExperienceGreat facility with a lot to offer
ANTONIOTYHEEM J | First ImpressionsMiasia was amazing!!!! Any time I called the consummate professional. The manager onsite currently is beyond rude and unprofessional. She would benefit from a course in customer aervice training. Promote those with grace and not based on tenure. She is God awful. I was disappointed yesterday to discover at my new storage space that several storage items were missing. Given the pandemic, the constant change of management at 230 street and staff over the year’s and my personal crisis with my parents recently, I was truly disheartened to have sentimental and valuable items gone. Keys were always with me to my space. My lock was clipped way before my arrival yesterday and was inside the unit. Artwork is missing, holiday decorations and tools. I would like someone to explain to me how my insurance policy on the unit will cover the loss of these items. Its shameful. Please call me at +13474143545. I am happy to speak to corporate headquarters as the manager had suggested. Regional should oversee her better. She is unprofessional with a capital U in neon letters. Do not be fooled.
Marilyn m | Overall ExperienceExcellent customer service
Luis T | First ImpressionsWhen I got my first unit here it was smooth, but this time, the unit was not ready and still locked and the map you all give was not helpful to find the correct size to enter the building. The front desk also was not as helpful as I wanted. Another worker from in the facility, Luis, came and helped us get in and made all the difference!
Christopher W | Online Move InMy unit was safe & affordable, I just rather it be a 24 hour option to access our things in our storage!! Besides that I even used a truck to move out the storage and it was very clean!
Gloriangell V | Overall ExperienceGetting locked out while taking things up to my storage unit was such a great experience. I don’t know how a facility can close while there’s people still in it. There was another person with “24hour access” that was locked out too. This place is a mess and I’m so happy I don’t have to go back there. You guys need to do a retraining on your staff members and you need to hire an person to stay on site from 10pm-5am. Awful experience
Blue V | Overall ExperienceVery poor customer service, no proper explanation for certain accessories. For example no one expressed that u could pay a extra 10 dollars for 24 hours not only that but there was people who had the 24 hours and were still locked outside with that being said the system definitely needs a upgrade. And definitely retraining for the staffs
Blue V | First ImpressionsThe staff failed to explain where the drop box key was located and I was over charged for the cargo van !
Guillermo F | Overall ExperienceGood so far.
PAUL N | First ImpressionsIn our communication with the employees, whether on the phone or in person , everyone was very professional , helpful and considerate. Our move went quickly and the counter staff was very efficient and friendly
Christine G | Overall ExperienceI used this facility for about 20 years and I've always had good experiences here. I'm sad to leave it now but if (or when) I need it again I will definitely use this facility. Highly recommended.
RUTH D | Overall Experienceon multiple occasions my family have rented vehicles at this location, the vehicles were not ready - we have been sent to the yard with keys and no vehicle was there - one vehicle had tire problems and had to be constantly reinflated and no action was taken. When visiting the office staff have been eating take out food while talking to me - very nasty.
Robert W | Overall ExperienceVery friendly and helpful people who showed me the types of units that were available.
Michel H | First ImpressionsOriginal unit had an issue. Staff very quickly changed the unit for me. All staff were courteous and competent. Great experience, great facility. Thanks!
CHRIS J | Online Move InThe climax control units for the winter do not feel climate controlled.
Joanna G | Overall ExperienceThe staff were very helpful, professional and polite
rene w | Overall ExperienceThe gentleman that waited on me had remembered me from my call the day before. He was courteous. Explained everything,answered questions. Very thorough.
Jacqueline F | First ImpressionsThe staff was friendly, however. Very little communication as to what to expect. I wasted an hour waiting as a result. Waited in line after arrival only to be told to do everything online. Then the code wouldn't work, so waited in line for assistance only for them to say let's try it again (and still wouldn't work). Them asking me which side I was on (I had no idea since it was done online and I had never been there before). They changed my unit to a more expensive one, further away from the door, only for them to discover I was using the code on the wrong side of the building. Then finally going to the unit to discover it was locked, and had to wait in line again to get someone to go remove the lock. This took an hour of my day before I was actually able to unload my truck.
Claudia C | Online Move InAlthough the staff was terrific, I had to file two claims - one for broken glass on a picture frame due to ceiling parts of the ceiling falling into the storage unit; and another for water (leak?) damaging/ruining my king bed frame. The compensation I received for my bed was less than half of what I paid...
Aimee T | Overall ExperienceThe staff and service were excellent. The young lady who assisted me with my move out was very accommodating and friendly.
ERICKALYNN B | Overall ExperienceIt was a pleasure, thank you! Scott
SCOTT K | Overall ExperienceAfter eight years of using storage units at Uhaul, I have no complaints. There was one particular staffer who wasn't very friendly. She worked in the office at the storage site. I dealt with her once before Uhaul began renovating the office space. I do not know her name but from what I understand, she still works at the 230 West 230th street location. I'm glad I never had to deal with her again. Other than that, my overall experience with Uhaul was good.
CAMILLE S | Overall ExperienceVery good service. And very clean.
Elvis O | First ImpressionsThe key card did not work and I had to make two trips from the storage elevator to the office to get this matter fix.
NEHEMIAH O | First ImpressionsIt has been a great experience.
CONSTANCE H | Overall ExperienceQuick and easy
CHRISTOPHER W | Online Move InExcelente servicio
Rossy D | Overall ExperienceI needed help closing one storage unit and paying for the year on another that we already had. Initially, I spoke on the phone with Letty and she was excellent. Polite, knowledgeable and able to best guide me. I came right down to the facility and she got the job done for me, swiftly, easily and was patient when explaining everything. Letty is top!!!
suzanne r | Overall ExperienceI requested a room that would hold a couch and matching chair, dining table and four chairs. The room was much smaller than expected. The couch had to be placed up on its side ( which is not good) because it would not be enough room if placed normally. The price for that size was very expensive, compared to other Uhaul storage centers in the area.
ERICKALYNN B | Online Move InGood service and very clean U haul
Johnathan C | First ImpressionsGood
Veronica R | Overall ExperienceThe staff members were inattentive. Forgot to give me the elevator pass even. If I had not asked, I would have come in Sunday evening when the office was closed after 5pm, and would have been stuck with a load of stuff without the ability to unload my rented van.
Tham S | First ImpressionsI had a great experience with the staff on Sunday. However, during the week (with more staff)... service was not good. The staff mostly spoke to one another, in particular about a customer and that person's account. They did little to assist and ONLY when I brought a hand truck to the counter to ask the price, did they FINALLY acknowledge me. There was a big difference from the weekend staff to the weekday staff. Very annoying and disappointing. Luckily I only need to store things without too much interaction with the staff in the future.
connie K | First ImpressionsHaving no light at all inside our unit limited our access quite often.
Karen R | Overall ExperienceMy only issue is many times there weren't enough carts.
Jeffrey S | Overall ExperienceExcelente
Israel A | First ImpressionsThe service exceeded expectations! Very pleasant experience!
Joseph K | First ImpressionsEvery time I went, there was never any available carts. The office called to try to locate them but took awhile. I know that's mainly at the fault of other customers for leaving them on floors but maybe there's a better system that can be put in place so they're not lost on random floors.
sara S | Overall ExperienceExcelente helped and friendly
Josefina L | First ImpressionsPro-rating the last month would be nice, especially for long-term storage customers (5+ years).
PAUL H | Overall ExperienceThanks for professional service. I was happy with UHaul. However, I found better price at Cube Smart.
ASHOK g | Overall ExperienceThe storage facility is very good and informative. But I also rented a cargo van, and as a costumer/client, like most who enter your facilities, are rookies in renting vehicles. This is a concern/knowledge in order to maintaining repeat customers. Because certain steps and procedures must be explained in detail. I rented a vehicle that prior to handing a customer the vehicle keys was not inspected in front of the customer. Keys are being handed to a customer and the customer has to go to the lot and pick it up themselves without an employe physically taking the customer to the vehicle or retrieving it for them. Therefore the vehicle is not inspected for days maybe even weeks prior to obtaining it!!!
cesar t | First ImpressionsUnit prices are extremely high compared to other locations. Also, I emptied my unit 2 weeks earlier than my due date and this location didn’t want to prorate, which is very fair.
Rocio C | Overall ExperienceStaff really heeled us with our need at a time when we were desperate. Thanks a lot to the staff
RODERICK C | Overall ExperienceBut I left because there always seem to have an increase. My feeling is after a customer has been there for an extented period of time the price should hold at a rate and remain locked.
ANTHONY Q | Overall ExperienceNone.
sterling r | First ImpressionsExtremely well run storage facility. Always as close to immaculate as can be made. Helpful crew, top to bottom!
christopher b | Overall ExperienceThe staff were all very kind and helpful. The storage units are easy to use and easy to access. The bathrooms were a bit messy and not always well stocked, but the staff were quick to replace things when asked.
Daniel H | Overall ExperienceAn excellent storage facility: clean, safe, well-maintained, easy to park with hard-working professional staff. Thank you.
STEPHEN L | Overall ExperienceEveryone I met that worked there was super helpful, accommodating and helpful. I applaud you for maintaining the space where people can pass on their unwanted items - I'm sure it can be annoying that you also get some trash - but you are doing good community service. The unit that was closed out was in my name - but the goods belonged to a friend who downsized to a smaller unit in this facility - so you really didn't lose a customer!
Bridget A | Overall ExperienceEs bueno y muy seguro gracias
CHRISTIAN N | Overall ExperienceI wasn't too happy seeing a sign left on my unit stating "it smells". As my husband opened our unit we found 3 dead rats. Due to the smell it seems like it's been dead in my unit for quite sometime. I originally had 3 storage unit at your facility. I wasn't pleased with my belongings sitting in a unit with dead rats. I'm now taking on additional expenses in having all my clothing dry cleaned.
niomale m | Overall ExperienceGreat hours and friendly staff. Not ever storage stays open as late as this one. A very well and smooth experience.
MICHAEL M | Overall ExperienceSúper excelente thank you
Felix G | Overall ExperienceAll of the staff from the register, cleaning crew, the people that show you the storage rooms, the area where you return the trucks & the people answering the phone were pleasant, extremely helpful & very professional. They had alot of patience answering my questions & those of other people on line. I have been there several times over the last 2 months & always had a good experience. Please tell your staff often that you appreciate their hard work & dedication. They are a true asset to your company. I live far away from your storage & truck rental, but I keep going back there because of the excellent service. Also, the manager William was always available, no matter how busy he was. He talks to his staff in a professional manner & is supportive to them. You don't see that too often anymore. Thank you for your excellent service. Have a great day!
EILEEN O | Overall ExperienceNeed to have more push carts.
Marcos C | Overall ExperienceThanks for a very convenient storage facility.
STEPHEN L | First ImpressionsThe online move in was difficult because I don’t have great internet access at my office in midtown and I could not upload my drivers license front/back photos. I needed to rent a second unit unexpectedly and my friend was supervising my move because I had a sudden death in the family. Thankfully the people at the facility were very helpful and circumvented the online process and just executed the task at the office. Thank heavens
Catherine S | Online Move InGreat costumer service!!!!
Nuris g | First ImpressionsIt would've been good to know that my 4'x8' room had a column taking up some of the space that I thought I paid for. I made my belongings fit in spite of the column. You need to be more transparent.
Mario R | Online Move InHappy with my unit and the maintenance and security of the facility.
David K | Online Move InBueno
Juan S | Overall ExperienceAs a single woman, I was concerned about individuals hanging out on the drive in lot. Noticed he was questioning my items. Since, I didn't answer, he went on to another car.
Ana A | First ImpressionsMuy buen servicio y amabilidad
MARIELA C | First ImpressionsThe staff was great! I love U-Haul!
Deena D | First ImpressionsThe staff member, who showed me my storage room was very friendly. As well as the staff that signs you up , and takes your information.
Gregory G | First ImpressionsThe facility was well beyond expectation. I would recommend it without reservation.
Sara B | Overall ExperienceUhaul penalized me, for paying late, at an extremely painful time in my life. The compassion, extended to me, at the time, was negligible!!
Angela k | Overall ExperienceI would have liked to continue using the U-Haul service but I was mistreated as a customer and saw that this company no longer deserved my money. The manager was rude and had an attitude when I was sent to talk to her, she was very unhelpful. In the future, I recommend you give this position to someone who actually knows how to treat customers with respect.
JUDIT B | Overall ExperienceVery Helpful with my move out!
darin h | Overall ExperienceStaff was so helpful and friendly and very professional
Blanche B | First ImpressionsYo fui 01 de marzo.... el trato fue excelente. Un joven me mostró los storage muy amable... y la srta que me ayudó con el contrato, súper atenta. Muy buen trabajo..RECOMENDADO 100%..
WILLIAM R | First ImpressionsThank you for your professional Uhaul storage service.
Dianah C | Overall ExperienceThe unit that I had and those I've seen could probably use a bit more light. Other than that I was satisfied
francoise j | Overall ExperienceIn the beginning I asked for a climate controlled unit, was told the unit I wanted was unavailable & changed to another unit on non climate controlled floor but didn’t know it wasn’t climate controlled until it was too late, already had moved my stuff in. I was not happy about that.
Ellen L | Overall ExperienceIt was just as expected, very convenient and very accommodating.
George L | Online Move InAntonio was awesome! Promote him
RAUL G | First ImpressionsThe staff was very helpful and kind. I am definitely happy with my choice to store my precious items there
Bianca A | First ImpressionsThe facility was well lit and clean.
Pamela D | Overall ExperienceGreat Staff, Thank you Jerry.
CARLOSE R | Overall ExperienceGood place. Great staff.
Declan B | Overall ExperienceTodo bien, solo un poco de inconveniente con el elevador. Gracias!!
Alexandra P | Overall ExperienceStill a customer of this professionally-run location.
James D | Overall ExperienceThanks for running a good facility.
Vivodh A | Overall ExperienceEs un buen lugar para guardar cosas , un servicio aceptable ..
RAMON M | Overall ExperienceWhen I got to the facility I had trouble finding my unit. I went in to the office and a young man behind the counter not only showed me on the map but personally escorted me to my unit. I believe his name was Amil but I'm sorry to say I forgot. I should have written it down because he was wonderful.
Roben D | Online Move InMuy limpio y seguro. Todo el personal, incluyendo el equipo de aseo muy atentos y cordiales con nosotros. Esa fue nuestra experiencia. Gracias por los 16 años y más de servicio que nos prestaron.
RUTH M | Overall ExperienceVery good
Michael M | First ImpressionsThe staff are exceptionally kind and professional. I moved out after a move only to find one piece was too large to go up the stairs, requiring me to re-rent a smaller storage facility during the move. They quickly arranged this in less than 30 minutes and I am grateful during such a stressful day and with multiple staff out due to COViD and injuries due to ice and snow the previous day.
Kevin S | First ImpressionsGreat experience they treated me like family
Henry F | First ImpressionsMy experience was good. The storage is excellent, clean, secure and the staff amazing..
Beatrice O | Overall ExperienceI really appreciate the staff and service
HAGIEE T | First ImpressionsExcellent location and professionalism
CHARLTONJOSEPH T | Overall ExperienceEmployees are ALWAYS pleasant and helpful.
Annemarie B | First ImpressionsSecure facility you can trust.Thank You
WIDERTE R | First ImpressionsConvenient location.
Betty S | Overall ExperienceVery professional and attentive
CHARLTONJOSEPH T | First Impressionsshe was helpful and pleasant.
ANNALYN C | First ImpressionsSo, I moved in on the first of this month. I made it clear (so I thought) to the staff member my concerns, my desires as this is my first time ever with a storage facility. Long story short, upon receiving my contract, the insurance I requested was not incorporated into my contract, although I did mention as well as fill out the form, that I desired insurance coverage. I also requested to not have a climate controlled unit and I was assigned one and then told I could not transfer until after I made the first payment. I had to go back, another time and have another staff member add my insurance coverage. Based off of that initial experience, I wouldn't have recommended this place to anyone. However, I've been a few times since that initial experience. I will say based off of the service I received on this date 11/12, I would definitely recommend this place to anyone. The late afternoon, evening staff seem to be much more attentive, and pleasant.
LATRICE C | First ImpressionsMy experience storing with Uhaul was overall good with the one exception of when I was checking out of my storage unit. I was charged a month's rent because I moved out of my storage unit on the day rent was due. I thought it was excessive considering that I no longer was using the storage unit. The manager reduced the fee in half. I still think that's excessive considering that the storage unit was no longer being used.
Vincent M | Overall ExperienceThis was utterly seamless. I wish the UN, where I work, was this easy.
Kevin S | Online Move InI would like to thank the Manager for all the help and customer care she provided. You are the perfect picture of customer care. As I waited on my service I see that you are constant with the way you treat all your customers. You deserve a promotion. Thank you from the bottom of my heart Patricia Jones
Patricia J | Overall ExperienceI didn’t like how I wasn’t told about the one month free storage when I had ordered a truck rental by the time I found out about it online I had already paid two months for my unit . It also concerned me when I saw mice . I know people can be dirty but I was shocked like damm they at a storage place too . Other then that I also didn’t like how every week I was late on the payment it was a 30$ charge for the each week that went by . As if the storage unit wasn’t enough .
Shantell J | Overall ExperienceGreat experience wit uhaul Riverdale. 10/10
Brandon R | First ImpressionsI rented a 4x4 storage on 10/19/21 and was charged a full months October rent. I feel strongly my November's rent should be prorated.
Lewis C | First ImpressionsEverything was as expected, organize, clean, very friendly people all around
Pedro L | Overall ExperienceEntender un poco el horarios de la oficina. En un futuro ok
YAJAIRA R | Overall ExperienceJust I have to say that I feel good to be there. For me everything was Excellent .
RAMON P | Overall ExperienceWe love this location! Everyone is sweet and helpful. The staff is knowledgeable and efficient!
Elizabeth B | First ImpressionsMr butler is great
Solomon T | Overall ExperienceWonderful experiences
LUIS C | Overall ExperienceThank you for your many years of service. The location at 230 West 230rd Street in the Bronx, New York was a convenient and well managed facility for the storage of my professional materials. Unfortunately, the location was not able to provide a large enough room to store my needs at this time. I presently had the largest rooms available. Thank you for your service.
LYDIA G | Overall ExperienceThe staff and facility were both helpful and clean I was surprised that when we moved our furniture there was hardly to no dust at all on the furniture that was a big help in the move not that much cleaning had to be done and I definitely would recommend this facility to my friends thank you for being there
John R | Overall ExperienceGREAT VALUE AND CUSTOMER SERVICE
Pedro M | First ImpressionsMy credit card information was charged for someone else's storage unit. They never explained what happened to me and didn't follow-up about how my card was used despite multiple calls.
Olivia A | Overall ExperienceI have been using this facility for years and it has remained It's high standards.
CAROL G | First ImpressionsEveryone on the staff were great.
Melody V | Overall ExperienceStaff was fantastic and facility was convenient and well maintained. They went above and beyond helping me drop off my truck and rent a monthly unit
Ryan M | First ImpressionsThank you uhaul for holding my stuff in storage for 3 years. i apperception your business. i never had a problem when i had to come get my stuff the facility was always clean and even when i was late sometimes they always had patience and waited on my payments. i had a very good experience. i used the uhaul storage space on 230th street in the bronx.
shadella h | Overall ExperienceIF YOU DONT CHARGE LESS FOR THE MONTH OF FEBRUARY I SHOULDNT HAVE TO PAY FOR MOVING OUT THE DAY RENT DUE. You’re there to keep my things safe not to manage my life. Your staff treats your guests with disdain and condescendingly… with snarky comments under their breath… never will you ever get my business again… Jeff!
joao c | Overall ExperienceThe 2 elevators are frequently out of order with no management available to assist after office hours. During summer, the floors become extremely hot with no air circulation or cooling making it a hazard when moving items in or out of the facility. No consistency in staff behavior, Some are excellent while others might need coaching and there is no visible management leadership throughout the facility. Compared to Cubesmart, I rather pay for limited access to a clean, cooled and well managed facility than to pay U-Haul for inconsistent access, poor service and no management accountability.
Jensey C | Overall ExperienceEveryone was very nice but special Thanks to Adan for being very helpful with my husband .
Fatima S | First ImpressionsIt was good
Tyvonne D | Overall ExperienceOverall my experience was great , amazing customer service
Jennifer C | Online Move InWe didn't move out it is your company mistake. Then you want me to pay more for a storage I have had for over 20 years. I would like to talk to corporate. You people in uhaul are aways having an issue. You have some workers that are very helpful like the woman named Margareta in 230 location. The mangers and cleaning staff need to go to a class for customers service. I'm going to call the mangers tomorrow and I hope I get they can get there act together. It's sad to have a company only about the money.
JOSE R | Overall ExperienceFirst of all the staff was very helpful and friendly The facilities was clean. And my storage unit was secured and the access was very convenient. Special thanks to staff members.
Louis A | Overall ExperienceExtremely expensive..
Maria A | Overall Experience5 stras
Alexandra R | Overall ExperienceThank You
Porfirio N | Overall ExperienceElevators were slow, and sometimes did not work effectively. Communication about this was poor. I was unclear about what the access hours were and if they differed from the store hours. This often resulted in not being able to access my unit as frequently as I wanted.
BRIDGETT P | Overall ExperienceHorrible experience .....was told one thing and it was another.....I agreed to a 50 cleaning fee and they charged me 150
Michael R | Overall ExperienceFecha de mudanza fuè 6/15/21
Maria A | Overall ExperienceHad a large unit here for a couple years, always clean, safe and secure. Staff is well attentive and professional at all times.
cory r | Overall ExperienceThe only issue we having is that the elevator broken along so what is to go up in the room or couldn’t go up couple of days that’s the only issues we have
MOHAMMEDZ K | Overall ExperienceExcelente servicio en todo sentido
RUBEN F | First ImpressionsI have been a customer for the past fours years. For the most part the staff is good but they are always on the phone and it takes forever to get service. Sometimes there are two people but it is still a long wait. Otherwise I had no problems. I would use the facility again.
andrea a | Overall ExperienceEs los mejor
Yajaira F | Overall ExperienceStaff is very helpful, Jerry thank you very much.
CARLOS R | Overall ExperienceEn cuanto a las luces en el area k me encontraba las lámparas se apagaban y tenía k estar caminando unos pasos fuera de mi storage para k la luz regresaba y solo pasaba de ciertos cubículos hacia atrás, espero se corrija en el area 45?? Adelante y demás de tener el mismo problema.
DORIS I | Overall ExperienceExelente
JENRRY J | First ImpressionsAll the U haul employees I dealt with were courteous and professional.
Michael H | Overall ExperienceAwesome sauce
Nafeesah A | First ImpressionsNordelee(check-in receptionista) was well informed, courteous, charming & very attractive(if that’s OK to write) One unusual observation: Rented vehicle should have completely full gas tank. It’s a nuisance trying to calculate the exact volume of gas required for return. A full tank solves the problem...But, I sense U may have a business reason for your gas policy.
JAMES H | First ImpressionsThe only problem was my storage unit was damaged when I rented it. I told the customer Service Agent about it. I told her I am not one who complains about anythings
WILLIAM V | Overall ExperienceTo be honest the management was excellent and staffs are very very friendly, and am sure that many of my friends will be visiting you soon because am non going to stop telling them how good you guys are I really appreciate your staff and manegement ones again thanks
HAGIEE T | Overall ExperienceHad an issue with card & pin number,it was 8:00 PM and couldn't contact anyone,after 27 minutes I figured it out with the card,the pin never worked.
Rene M | First ImpressionsThe agent was very helpful. I had a problem with billing because my credit card number was compromised, and the agent understood
RUTH S | First ImpressionsDulce was excellent
Miguel A | First ImpressionsNordialee Gordon is the cashier that checked me in and it was one of the worst experience I’ve ever dealt with in such a established business place. She need to go read up About customer service a person with the attitude she has should stay in the back of your business she’s not a front desk type material.
SPENCE A | First ImpressionsTodo muy bien...
JOSE S | Overall ExperienceStaff were extremely busy so there was a line— but the staff were very helpful and courteous! The women who helped me find the locker and check in was extremely patient!! Thank you!
Pam M | First ImpressionsI was in a huge rush and the staff was amazing. I’m very happy with my choice of UHaul again.
John C | First ImpressionsThe best storage facility in the Bronx!! Very secure, temperature controlled units and full insurance for your valuables.
JUANITA B | Overall ExperienceMs. Nordialee Gordon was so informative about the whole procedure and very patient. My mother has a unit with this company for years and we have been very satisfied with their services. I would recommend this company to my friends and family.
Melody V | First ImpressionsThank you
DANNIE S | Overall ExperienceClean and safe place. Staff is very professional and polite.
Yennely T | Overall ExperienceVery good everyone sad super helpful and friendly
Camille C | Overall ExperienceOver charging
Avanti M | First ImpressionsExtremely professional, clean, helpful staff, friendly, etc. It was almost a bit sad to leave.
gary c | Overall ExperienceThe girl in the night time for the rent unit there she is super nice . She have a lot customer service.
gonzalo l | First ImpressionsI have rented a prior unit in the back building and my brother-in-law has one currently in the front building. I specifically asked for a front unit before I made my online reservation and I was told "yes" the the 4th floor 8x8x8 was in the front building. I asked the same question when I arrived the next day to sign the paperwork. I was again told "yes" but then I was shown the unit in the back building. Going over the hump between buildings causes items to fall off a card and makes moving much more difficult and really unacceptable. I declined that unit and was then given #6000 which I did not inspect. I regret that. That unit had absolutely no light. It is a second rate unit and makes usage much more difficult. I had a helper running a meter at $70 per hour so I gave up and just moved in. This is what I call third rate service. I have rented vans from you and storage units from you and I expect better. You failed me this time. I regret being in your facility. I will not recommend you to others.
Robert I | First ImpressionsNeed more customer help the wait was a little long
ingrid S | First ImpressionsI’ve had the unit for over ten plus years and nothing but good things to say .. great service fast and reliable... thank you guys so much...
RAFAEL J | Overall Experienceelevators sometimes were out of order.
David F | Overall Experience36 years of service. Saw many customer service models. Took a while to perfect but the last iteration has been in perfect!! Thank you for making my visits there trouble free.
ROBERT F | Overall ExperienceThank you, u-haul, it was a great experience doing business with you !
LEON M | Overall ExperienceThe staff at this location are very professional and pleasant. The facility is well-maintained. At times (weekdays, evenings) it can get very busy at this location with both elevators being held up, thus making what should be a quick trip to your unit take a long time. Other than that, it was fine.
Marci H | Overall ExperienceMy personal belongings were stored in the Riverdale U-Haul storage facility for 12 years, during which time I never worried about their preservation. And during the same period, every facility staff member was helpful and courteous toward me. Well done, NYC!
SUSAN B | Overall ExperienceThe staff was really helpful and professional. They were all great! I always have a great experience with this 230 W. 230th St, Bx NY location!
CLAUDE J | Overall ExperienceRebecca and Margarita were great. The only disappointment is that our access card for the elevators still does not work. Margarita reset it three times, and we left last night without one that works. She informed us that a manager will need to help resolve the issue. We’re coming with movers on Wednesday, 12/23, and desperately hope that this will be resolved upon our arrival (and not add time to our move!).
CECILY M | First Impressionsyou should give a lower rate for 4rooms combined
AJAY S | First ImpressionsThe staff was great always answered any questions that I asked would recommend to anybody that need storage and rental
Abdelkrim A | Overall ExperienceElevators not working, entrance gates not working. Insane
Ana C | First ImpressionsYou Guys Really Deserve All Those “Yes”’I Checked Off To.
Ryan P | Overall ExperienceMay God bless you all, I really appreciated making business with you. You really save my life. Thank you so much from the bottom of my heart.
DARIA P | Overall ExperienceLots of maskless employees! When I took my stuff out of storage there were STAINS on much of my stuff from a rusty pipe or tube thing resting on top of the mesh grid leaking down into the storage locker. Also, it is utterly ridiculous that you do not prorate for the month if a locker is emptied out early and that you make people be there in person to end the contract. It is possible to e-sign a document.
ELIZABETH D | Overall ExperienceOur experience was great, will definitely recommend to other people. Thanks
John J | First ImpressionsU-Haul??? More like U-da-best!
michael l | Overall ExperienceFees are very expensive from the lock to materials and lock replacement. I was left with 10 days. My bill is 11/08/2020. I did not any money back for the STORAGE. I CLOSE THE STORAGE ON 10/31/2020. SO THANK YOU FOR BEING GREAT TO THE COSTUMER.
luis A | Overall ExperienceMy issue is that the quality of the unit was good and the service reps were always more than adequate. What did not like the constant change regarding the rising rental fee every few months -and then the new mangement the decreased the timeframe of the late payments toward auction since September 2019 did not ease my contentment at the time
KORIDON S | Overall ExperienceThe floors are very dirty. Very expensive for no reason and the workers were so unprofessional and unhelpful.
jordan b | Overall ExperienceAlexa thank you very much
Carlos E | First ImpressionsI stored for 4 years and all was good. Thank you.
GLADYS R | Overall ExperienceThe staff here are terrific. We were transferring from one unit to another on 9/26 and without even being asked, Carlos went off to find us a cart (there were none in the main area). He walked with us all the way to the kingsbridge side units multiple times, first to show us the available units, and later to make sure our card was working. The staff working behind the register were patient in explaining the invoice. We had an excellent experience.
steven x | First ImpressionsThe check in process to get the uhaul truck was quite long (40 mins). However, I was so happy with the move in process of my furniture. The staff went above and beyond to make sure we had all the dollies we needed, assisted immediately when all the parking by the loading station were taken by passenger cars, and even assisted unloading the truck. Teresa was especially helpful. Great customer service.
HOI C | First ImpressionsI had a minor billing problem once but it was quickly corrected. This is the first time I have used a storage company so I have nothing to compare it to. It's been four years which speaks for itself. I would and have recommended it to friends.
andrea a | First ImpressionsWell organized, clean place and nice staff.
Horatio D | Overall ExperienceGreat costumer service
LUCIA Q | First ImpressionsEveryone is very nice and the facility is always clean
Lucia Q | Overall ExperienceEveryone was extremely helpful from the beginning to the end. I had no issues and would definitely rent a until again at that location if I need to in the future.
Lori M | Overall ExperienceIt took two hours to move in to my storage unit, because of mistakes from the uHaul team on site. I received an access card that did not work, and had to go back to their office to get an access code. Then went upstairs to see the unit, and it was locked, so I had to go back a second time to request it unlocked. It seems like the team was understaffed at the time, with only one person at the front desk.
Michael S | First ImpressionsJerry thank you, and Nordialee great help
CARLOSE R | First ImpressionsI rented out a storage unit a half an hour before the offices were closing. I rushed to return the van I had used from the same location. When I arrived at my unit with all my belongings is emptied from the truck, I found that the staff had not removed their lock. I called every number I could find and was left on hold. Finally we found someone that could help us, a worker closing out in the office. We explained the situation to her and she told us to come back tomorrow, knowing all our stuff was waiting outside the unit. An hour passes and we find someone else to help (Raymond from another location, very nice person), he calls the general manager and he sends the same woman who told us she couldn’t help, to open the lock. They didn’t apologize, and were laughing upon arrival.
Kayla H | First ImpressionsThank you Jerry for your help and Nordialee . Thumbs up
Carlos R | Overall ExperienceSurprisingly the storage area and truck was very clean and smelled clean. Customer service at trucking and storage was great...no fuss. Thanks!
Kimberly A | First ImpressionsNordialee, was very helpful, thank you
David T | Overall ExperienceAbsolutely fantastic store, service, satisfaction and culture. Uhaul and Ustore-it on 230th Bronx NY is AMAZING. Jerry Butler runs a well oiled machine there FANTASTIC place.
Brendan M | Overall ExperienceJerry and all the staff are the best Thanks for alll your help
LUCIA Q | First ImpressionsWish you well and Thank You
MAURA M | Overall ExperienceThis is the worst place in history
eric r | Overall ExperienceThere was always a problem with my unit. They kept saying that I owed money when I didn’t and put the red lock on my unit. The old manager was horrible and never available to speak with me. Overall, a huge disappointment.
Frank R | Overall ExperienceThe area I had was always hot. I let the manager know the first day aI moved in. Some areas were cool, but my area was not. It's a very old site and the floors were bumpy and made it difficult to roll the moving carts. The site was clean. The building was so large and only 2 elevators. Climate control was not the best.
Sharon G | Overall ExperienceThe Managers have always been rude and inconsiderate My mom went there to handle my business for years because 8 am curreny oversees and starting with Dominic to the guy who is there now they are disrespectful
JONATHAN P | Overall ExperienceCostumer service and the manager are real professionals
LUCIA Q | First ImpressionsClean, well managed, friendly staff.
Andrew W | Overall ExperienceGeneral Manager Jerry Butler was very understanding of my families needs and helpful in figuring out how to settle our account in light of the difficulties bought on by the current health crisis that is affecting millions of American families just like ours. We are very grateful for his compassion and for the opportunity he made available to us to settle our account satisfactorily. We commend him for his actions on our behalf, and would definitely recommend the facility to anyone in need of storage and moving services. Five stars all the way!
Joseph D | Overall ExperienceJerry help me a lot
Carlos R | First ImpressionsThank you. You were there when I needed a place to store things for a friend. I did recommend you to another friend and she now has a storage unit there. She was particularly impressed by the area where one can leave furniture or other items for others to take.
Sarah C | Overall ExperienceThere needs to be more people working. I was the second person in line when the location opened. I completed the online pre-check in. I had ordered supplies over 1 month in advance. Not only were my supplies not available (I ordered 6 furniture pads, there were only 3), half of them were missing from the order (TV box and mattress cover). I also had to wait in line for about 45 minutes before I could be seen. Next, I was given no instruction, or map as to where my storage unit was located. When I came in with a full truck 90 min later, I found out that my movers were unloading the truck at the wrong doc! We had to then request a different (more expensive) storage unit so we didn't have to pack back up only to unpack again. I then needed a refund for the furniture pads that were not given to me. This took over 30 min! The ONLY good thing about this experience were the movers I hired through you. I understand the the staff here was strapped for help ( while I was there I learned that one staff member was late, and another just left work without telling anyone.) You all need to hire more reliable people, and train them better in communication skills. I spent almost as much time in the office waiting as I had actually packing or unpacking my apartment.
BRIDGETT P | First ImpressionsIt took too long to process. Although the staff was nice and accommodating, the whole process tonget the unit was way too long. Not to mention, I wasn't able to get thr card key to access my until. I have to return back to the office e another day to get the card key.
Lori M | First ImpressionsThis is the best-run U-Haul I've never seen. The employees are professional and helpful. They treated me with respect and helped me when I had problems. All of this during the COVID-19 Pandemic. The employees at U-Haul Riverdale deserve a raise! They are the best!
Christopher K | Online Move In👍🏻😎
CHRISTOPHER A | Overall ExperienceFor years this facility has provided outstanding services to the red rings community.
ROBERT F | Overall ExperienceI will never recommend uhaul to anyone. Their service Overall is extremely poor and they’re thieves!
Crystal V | Overall ExperienceEnding my account communications taking too long to finalize end of service.
MIRELLA B | Overall ExperienceThe staff was very professional and helpful. The storage area was clean and easy to navigate. The rest room was convenient and clean. I will highly recommend this U-Haul location.
Agustin G | Overall ExperienceI was thinking as I moved the remaining personal articles from the space, how appreciative I am to had chosen U-Haul Riverdale over the past 2 years. The staff has always responded to any inquiry with professionalism and respect. The unit fit my need up to the last day, and although the location is a tad off the beaten path - I didn’t mind. I enjoyed the security, which allowed me to trust my personal articles were safe. And, I really give Riverdale credit for maintaining a VERY clean facility; anytime I needed to use the restroom, I was confident based on experience that it was well kept. Thank you U-Haul Riverdale!
Keith J | Overall ExperienceOver the last few years my overall experience with U-Haul Storage was excellent. This is a nice, clean and accessible facility. Thank you for the great service!
LATONIA A | Overall ExperienceThe service was very professional and good customer service
John R | First ImpressionsGreat facility and personal
Jesus H | Online Move InEmployees are the best but: 1. It shouldn't be necessary to swipe out. 2. An employee has to direct traffic and keep both elevators moving.
William N | Overall ExperienceExcellent services
Rodo R | Overall ExperienceI was with Uhaul for many tears. NEVER a complaint. Moving on was an issue of convenience. I will continue to use Uhaul for other storage needs.
LATEEF M | Overall ExperienceI was very pleased with the service and staff at this facility. Special praise needs to go to Rosa who was always available to assist me.
ELIZABETH B | Overall ExperienceVery convenient access, great security measures, nice space
Cassandra R | First ImpressionsThe facility is very clean and well maintained. The staff are polite and helpful. If you need extra storage space, the cost is reasonable.
LUANE K | Overall ExperienceExecelent facility
EST J | Overall ExperienceThe badly formed floor connecting the two buildings is seriously unacceptable. Multiple items fell off my cart while attempting to go between the rooms on the 6 th floor. Your staff is very good.
Robert I | Overall ExperienceThe staff at the front desk were extremely helpful and it was easy to move my belongings into the storage unit.
Nina D | First ImpressionsI received excellent customer service from Monique Anderson, also I was able to get a free month of storage fees based on my long-standing patronage,
STANLEY B | First ImpressionsStephaney was very helpful
richard w | First ImpressionsRent their equipment return them in a timely manner. There is nothing for free no one month free storage .
Ethel B | Overall ExperienceOverall facility was always great. Never had a good experience with the staff always rude never helpful. Once was double charged and local leadership promised a refund. Never did it. Waste if my time.
KEVIN N | Overall ExperienceThe service I received at the desk from Maria was outstanding. However the climate control claims "like home" are not met. 6th floor was 60 F not 65 and I really worry about going to 85 degrees.
Robert I | First ImpressionsThe staff is top notch . Always helpful and considerate. Excellent staff.
CHRIS W | Overall ExperienceThe staff is always helpful and accommodating. I really appreciated this. Thank you.
Katherine C | Overall ExperienceThe workers were nice but pretended to be unable to upgrade unit size despite UHaul's promise to me. Long delay. I wasn't told I would need a circular lock. Old timers helpful. Pls train newbies.
Joan P | First Impressionswonderful customer service from Worker named Stephanie.
Ruth F | First ImpressionsWas accessible to me when I needed it really appreciated the service and the friendly and helpfulness of the staff. Great work
MALIKKA V | Overall ExperienceThe staff was very courteous and professional. The storage area is very well organized, clean and secure.
Agustin G | First ImpressionsVery good for my 6 years and 4months.never have a problem.
PAULINE C | Overall ExperienceThe staff was helpful, friendly and knowledgeable. The $10 fee for 24 hour access was well worth it. The bathrooms were always clean and well stocked. The facility felt safe.
christina m | Overall ExperienceAmazing general manager. Good rapport among employees and collegial environment. Professional service all around. Very clean location. Highly recommend to anyone and will to all I know in the Bronx!
Marilyn m | First ImpressionsThe staff was polite, punctual and offered great service.
rachel b | First ImpressionsGreat customer service
Jesus M | Overall ExperienceCourteous, helpful staff. Customer friendly. Clean facility.
Andrew W | First ImpressionsI don’t like the fact that I was charged the extra 5 dollars when I originally was paying 139 and it went to 144
michael s | Overall ExperienceGreat service
Esmeralda M | Overall ExperienceIf a client is one day past the move out threshold due to medical reasons, the client should not be charged. I do thank the male customer service rep that waived the late fees.
susan g | Overall ExperienceThe years I used Uhaul ad my preferred storage facility, were great. My things were kept safe, and the stuff was always very helpful. My facility was Riverdale. You guys are truly a great staff.
CAROLINA W | Overall ExperienceThe gentleman working the desk was very knowledgeable and quick and efficient in setting us up.
Jennifer N | First ImpressionsThe customer service here sucks big time. I would never rent from U-Haul nor will I ever rent from these expensive incompetent lack of knowledge rude clowns.
april k | First ImpressionsLuis was knowledgeable, efficient and helpful. And Rosa was friendly and also knowledgable. I visited several storage places and because of the personal service I received at U-Haul I went there.
Michael L | First ImpressionsVery good service
aurelia u | First ImpressionsThe UHaul Self Storage Room completely met our needs. It had easy, safe and secure access 24/7. i would recommend UHaul Storage. Thanks and UHaul Truck Rental was also great. Easy Easy!
KIM J | Overall ExperienceThe lighting in front of my unit 4692 was not working for many days. The lack of illumination made my unit inaccessible. Luis Hernandez, the manager, was most unhelpful.
geraldine m | Overall ExperienceSome of the employees are unprofessional maintenance during the day with no notifications Lights not working Expensive
joseph i | Overall ExperienceTheir 24 hr access was extremely convenient for me and my family’s needs. Always well light and safe even at 3am. Will definitely used them for future needs. Professional, respectful and helpful staff
JEANNIE G | Overall ExperienceThe young man at the front desk was courteous and helpful. However, I was quoted a different price on the phone and it was more money when I arrived at the U-Haul office.
Daisy F | First ImpressionsIt was easy and good. Which it had long evening hours, especially Sunday which is a big moving day
ryan f | Overall ExperienceReally helpful guys on the front desk looked after me for hours, found me new storage units and coordinated with my movers
Louise M | First ImpressionsClosing procedure was not conducted correctly resulting in additional fees, multiple calls, and emails from U-haul that took 2 months for me to resolve.
Ashley D | Overall ExperienceKind and courteous and no waiting!
Lamar J | First ImpressionsThere's a group of staff at this facility. Keep up the good work.
TOM C | Overall ExperienceExceptional facility! Every staff I met is client-focused & professionally appropriate. We credit General Manager Luis Hernandez. Durable excellence at this level is a resource to our neighborhood.
miake-lye r | Overall ExperienceThe staff was very attentive. They took time to answer all our questions and concerns. Stephanie, was a great help in assisting us find the right size storage room.
PAUL H | First ImpressionsPaid for second lock to be removed And wasn’t removed. Stayed on site till 5AM trying to get access to my mattress with my kids. Had no where to sleep that night due to irresponsibilities of employee.
Yancy G | Overall ExperienceThe strorage facility was clean and secure. There were always carts available to transport your items.
anthony p | Overall ExperienceSupervisor at the Riverdale Bronx location is very unprofessional and does a very bad job running this place Uhaul needs to get people in that care about the customers and not just a freaking paycheck
craig h | Overall ExperienceEveryone is very helpful and kind. Especially Luis and his boss lady.
jamie p | First ImpressionsIf I ever need storage again, will definitely not hesitate to use this place!
kadiatou t | Overall ExperienceRep, took care of all our problems.
TOM C | First ImpressionsThe gentleman (Marvin) was very polite and he explained everything to me. I was accommodated with a small unit of my liking. Thank you!
ovina o | First ImpressionsEasy check in, friendly staff, clean
ryan f | First ImpressionsHours could be later, but adequate for general use!
David H | Overall Experience***
IRVING R | Overall ExperiencePlease empower client-focused staff on site to learn mgmt skills. Great facility & manager. 1 specific example: Staff need to be able to re-stock swipe cards from client service area. Darrow gets it.
miake-lye r | First ImpressionsGreat
David R | Overall ExperienceEveryone was helpful and courteous.
mark g | First ImpressionsAll good but first assigned locker was out of alignment. Second was fine. Clerk was excellent.
Robert K | First Impressionsgood service overall
Janet a | Overall ExperienceEveryone was so professional and easy to work with from beginning to end! Moving is not easy and I felt welll guided by every person on your team!
Monica B | First ImpressionsStaff great
JOHN O | Overall ExperiencePretty good service
kadiatou t | First ImpressionsSafe, secure and well maintained!
richard a | Overall ExperienceMy experience at U-HAUL wasn’t a great one. When I asked Marvin D. about the promotion with the first month being free, he showed no type of interest in explaining. He wasn’t helpful at all. Horrible.
jordan b | First ImpressionsVery clean facility with helpful staff. Ground floor storage was well-lit and I felt safe going there during the day. Nighttime access was a little challenging—another customer had to let me in.
IVY A | Overall ExperienceTemperature is to warm in the storages and i am sure im not the only saying this but you all need to remove that concrete bump you csnt even push a cart over that withouth things falling and breaking
JOHN M | Overall ExperienceGood place to store things.
KENNETH P | Overall ExperienceLove Ray!!!
Cindy M | Overall ExperienceYour service was great as always!! My only comment is to fix the metal portion of unit It was not level ( holes did not align to well) It was not easy to put the recommended lock Thank you
DENISE V | Overall ExperienceVery competent people
MAXIMO G | First ImpressionsIt's good
Tomas C | Overall ExperienceI received a U-box from the Riverdale Moving & Storage. Ray was the delivery driver. His customer service was excellent. He contacted me ahead of time and made a detailed plan for the delivery,
Jonni T | Overall ExperienceNo comment
Samuel B | Overall ExperienceStaff is very accommodating, informative, and courteous. Facility is well maintained. Good experience.
MARY M | Overall Experienceno other comments needed
kathleen b | Overall ExperienceWorld Class Services
Nkan E | Overall ExperienceI was helped promptly and received friendly, excellent service and all of my questions were answered by your wonderful staff. Thank you!
kimberly g | First ImpressionsThank you very nice!! 😀
rafael / | First Impressionsawesome service
Kimberley L | First ImpressionsEverything was good and easy
Dylan K | Overall ExperienceSAFE PLACE TO STORE PERSONAL ITEMS
francis l | Overall ExperienceThanks
alberto m | Overall Experienceprofessional
THOMAS D | First ImpressionsGreat place to put items away that don’t fit any ware in your house or apartment. Secured Clean Brite
YVETTE R | Overall ExperienceI have used u-haul and cube smart facilities and I find u-haul much better in all respects including pricing, rules n regulations, convenience and customer service
RUBEN F | Overall ExperienceVery helpful and friendly
ELIZABETH L | First ImpressionsHelpful
Norman T | Overall ExperienceIn the end, it's the staff that really makes a difference. Someone there to help and answer questions, someone there to work with you. Moves in and out can be really stressful. Thanks guys!
roxann p | Overall ExperienceFantastic, clean, friendly staff, secure, convenient location
Sean D | Overall ExperienceThe best thus far.
jose d | Overall ExperienceVery dishonest people. Charge money from your credit card unauthorized. After moving out on the last day of my rental they illegally and unauthorized debit one of the credit cards for $50
WINSTON R | Overall ExperienceAll was as needed,
Eric R | Overall ExperienceThanks to all the staff at Uhaul Riverdale for their courteous and knowledgeability.
Leon P | Overall ExperienceMost of the staff was pleasant and very helpful including the maintenance people. My only complaint was when I misplaced my storage key and was told I needed a locksmith-otherwise great service.
MIRIAM G | Overall ExperienceI appreciate you all..
Preston S | Overall ExperienceExcellent customer service.
jairo G | Overall ExperienceI like storing my things in your storage place but it cost too much and I don’t have more than enough things to store. Thanks for the good facility and the safety of my things. Good job.
rhodora d | Overall Experiencevery helpful
Norman T | First ImpressionsIf I was provided entry at 8:00 pm perhaps I would have provided a better review.
emmanuella m | Overall ExperienceI had a room on the 5th floor , way , way, way in the back. I had to take someone with me every time I went to the facility. There are no cameras in the back. The cameras are only near the elevator
lorin b | Overall Experiencehighly professional and helpful staff. keep up the good work.
Sean D | First ImpressionsThis location was vwry clean and staff was very friendly. Thank you again tem uhaul!
Lynette V | Overall ExperienceCustomer service needs improvement...I went to rent a van and the person on the register was on his personal cellphone and I had to wait And repeat my self because he wasn’t paying attention.
Robely M | Overall ExperienceQuick, simple, and friendly
Dionne M | Overall Experiencegood phone customer service.... I am not yet in the space I reserved. More to follow
Neil L | ReservationThe representative was courteous, informative and knowledgeable.
Mildred F | First ImpressionsGreat experience.
Karen O | Overall ExperienceGood
EDWIN Q | Overall ExperienceThank you for the years that you protected my household items. Thank you for your services as well. Happy Holidays to all.
LYDIA M | Overall ExperienceKarina was awesome...answered all my questions and was very professional. Facility is grade A++...so far getting this storage unit has been the easiest part of the moving process.
jesse m | Reservationeverything was great and they really bent over backwards to be responsive to any issues.
BETH S | Overall ExperienceThey just Stored and shipped my u box. I did not visit facility.
John F | Overall Experienceno problems
Marsha N | Overall ExperienceFirst time I brought my items to be stored there was a lock on the unit. No one was around to help. Had heavy furniture and boxes. Had to leave my items outside because I had more stuff to store
James K | ReservationEveryone with whom I had contact could not have been more friendly & helpful. Location is 1 mile from my apartment, and super-convenient to the Deegan for my previous move. Five out of four stars...
Timothy G | Overall ExperienceYou guys were great and professional
pedro G | Overall Experiencemy first day of moving the key card was not programmed correctly i came in after the store had closed no one answered the phone listed for after hours contact i think someone should be round 24hrs.
craig h | ReservationFacility issues were addressed promptly.
PATRICIA P | Overall ExperienceRay delivered my UBoxes to my apartment and he was incredibly helpful, responsive, and professional. He made a typically stressful situation very easy and seamless.
Jamie K | Overall ExperienceVery excellent
Carmen B | Overall ExperienceI greatly appreciate all that Dominick has done to help me with my questions and concerns over the last four years.
Camille S | Overall ExperienceGreat staff!!! The move went very well. Thank you.
Gary E | ReservationI always get great service in this branch, nice and efficient people. Thanks!!!
JAIRO B | Reservationgood service
JOSE C | Overall ExperienceWil definitely recommend. Great service
angelina m | Overall ExperienceExcellent customer service. Convenient location.
MARIA E | Overall ExperienceVery good service.
Rosie H | Overall ExperienceI had over3 yrs renting & the fees are high. I was hospitalized numerous times and fees were still not waived. Money is all this business sees. Very sad. Not working w/clients in need.
PRISCILLA B | Overall ExperienceVery friendly and eager to help You.Thank you
zoila f | Overall ExperienceYour workers from the truck rental and the storage rentels and the storage offices are nasty very rude to costumers that's what I just move out can deal with all this attitudes treating people like 🗑
ALEX S | Overall ExperiencePrices are too high.
Antonia F | Overall ExperienceI did not use storage space. I had 2 u boxes. I can say confidently that without rays assistance and customer service I would have never returned as a customer.
Annette R | Overall ExperienceThis was a good experience for me. I rate this as an excellent storage facility.
june m | Overall ExperienceI am pursuing a refund for my storage reservation. I closed it out one day after the original date of reserving and they are charging for a full month that I won’t and can’t use as I am moving west.
Casey O | Overall ExperienceHAPPY
Gustavo D | Overall ExperienceThanks for your help all the time I am very thankful
martin n | Overall ExperienceIt would be great if storage could open later on Sundays since most people utilize the weekend as a moving day!
Omobolaji O | Overall ExperienceMy pod was supposed to be delivered by 10 am. The pod was not delivered until after 1:40 p.m. I ordered a moving company to come at 10:30 and they sat there and the pod never came so they had to leave
Rashaad P | Overall ExperienceThe only thing is your price are high. Thank you
MILAGROS C | Overall ExperienceI requested my Ubox to be available at 9am. UHaul didn’t have it ready until 2pm. Also, they bolted the door of the Ubox shut and never removed the bolt, so we couldn’t access it when it was delivered
David B | Overall ExperienceThe worst experience I have ever had with moving, storage, access to my goods, consideration of my time and 3rd party moving costs. They did not resolve issues or refund my extra costs they caused.
SUSAN M | Overall ExperienceI have a bad memories not recommend
Jonathan / | Overall ExperienceU-Box delivery driver was very uncooperative.
Barclay L | Overall ExperienceThank you for your services.
SOPHIE S | Overall ExperienceThank you!
Jawar M | Overall ExperienceThe inability to prorate billing upon move out in this technical day & age is antiquated & ridiculous. Furthermore, a consumer rip off!
melany m | Overall ExperienceI did not actually visit the location, but Ray Bauer delivered my U-Boxes to my new home in the Bronx very smoothly. My only suggestion is to notify -Box customers quicker about delivery options upon
Thomas M | Overall ExperienceFriendly and professional staff. Easy access to facility. Clean and well maintained.
Wendy R | Overall ExperienceForklift drivers, need to pay more attention to the customer time, they were on training and I waited almost an hour to be assisted.
Juan B | Overall ExperienceNever had a problem
JAMALE C | Overall ExperienceI used a large storage for more than a month. For the second month I had to pay for an entire month and only needed 10 days. That's not very fair. You could offer prorating plan for customers.
alka / | Overall ExperienceThe only problem I had on the 6 floor there is no ac and it is extrelemy hot in the summer and extremey cold in winter.
ZULEIKA D | Overall ExperienceRay from the Ubox shipment department was extremely helpful and fantastic to work with.
HsienHsin C | Overall ExperienceExcelent services!!
ana t | Overall ExperienceExcellent service
TRINA P | Overall ExperienceVery efficient, helpful and friendly staff.
andre g | Overall ExperienceI like the people who works there, but the staff I feel always looking down on the people that have their stuff in storage. Never look down on people cause it might be you some day. Why so many fees?
MALIKAH M | Overall Experiencegot a call saying that I still owed a month but my due that was the 25th of April and I emptied my storage space and returned the card on the 24th of April I hope everything is situated thank youuu
Alfomso C | Overall ExperienceGreat storage facility, feels very secure. The elevators seemed to have problems pretty regularly, but other than that, move-in, storage, and move-out was all easy and smooth.
DAVID D | Overall ExperienceThe best
MARTHA S | Overall ExperienceIt’s expensive and not all staff members are respectful
FITZROY/CHERRYANN M | Overall ExperienceExcelente
Juan C | Overall Experience