Customer Reviews for U-Haul Moving & Storage of Riverdale

8,764 reviews

230 W 230th St   Bronx, NY 10463
(@ Riverdale)

(718) 562-7418

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(718) 562-7418

230 W 230th St
Bronx, NY 10463
(@ Riverdale)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 8 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I didn’t like how I wasn’t told about the one month free storage when I had ordered a truck rental by the time I found out about it online I had already paid two months for my unit . It also concerned me when I saw mice . I know people can be dirty but I was shocked like damm they at a storage place too . Other then that I also didn’t like how every week I was late on the payment it was a 30$ charge for the each week that went by . As if the storage unit wasn’t enough .

Shantell J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELC R. 
Rating:
5.0

Make sure trucks have gas before it is returned

Edna R. 
Rating:
4.0

The left side wheel strap was cut too short.. Had to buy a strap so I would be able to tie down the wheel

PETERP T. 
Rating:
5.0

Customer did not leave a comment.

SYNDISHARLENE A. 
Rating:
5.0

Customer did not leave a comment.

awilda r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRYL JR J. 
Rating:
5.0

Customer did not leave a comment.

MIHAILANTON D. 
Rating:
5.0

Great experience wit uhaul Riverdale. 10/10

Brandon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALY G. 
Rating:
5.0

todo esta bien

ARIELESTEBAN A. 
Rating:
3.0

I rented a 4x4 storage on 10/19/21 and was charged a full months October rent. I feel strongly my November's rent should be prorated.

Lewis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WELLINGTONJ P. 
Rating:
5.0

Mejorar para el lavado de los camiones o cargo van

RAFAEL P. 
Rating:
5.0

Customer did not leave a comment.

Louis H. 
Rating:
5.0

Everything was as expected, organize, clean, very friendly people all around

Pedro L.  |  Overall Experience 
Rating:
5.0

Nothing. Everything good. Thank you.

NICOLAS R. 
Rating:
5.0

Customer did not leave a comment.

JULIOE L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
4.0

Customer did not leave a comment.

Eyin T. 
Rating:
3.0

Customer did not leave a comment.

MANUEL C. 
Rating:
5.0

Leticia was extremely helpful to me. Will definitely come back.

S D. 
Rating:
2.0

let customers know there is no wait time for key pickup

Icario F. 
Rating:
5.0

Customer did not leave a comment.

JULIO J.  |  Overall Experience 
Rating:
5.0

Entender un poco el horarios de la oficina. En un futuro ok

YAJAIRA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Haslte free return. Good service.

JERMAINET M. 
Rating:
3.0

The gas tank was on E I couldn't used the van cause a need gas

Arody A. 
Rating:
5.0

Customer did not leave a comment.

Rick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOISES J. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
5.0

Customer did not leave a comment.

RAMONE O. 
Rating:
4.0

Customer did not leave a comment.

SHACTYSEEPACHELL D. 
Rating:
5.0

Customer did not leave a comment.

DEREKS M. 
Rating:
1.0

I have been a Uhaul customer for over 45 years and have rented from numerous locations. My experience at this location was the worst. I rented a truck with a ramp when we started loading the truck we found the ramp was coated with Motor Oil . We discovered this because we slipped and we're bruised by the furniture. We were forced to load to the furniture without bathe ramp, defeating bathe purpose of renting a truck with a ramp! I called your 800 number and emailed the photos of the oily ramp to Hello Mr. Walker, Please attach the picture to this email. Thank You, Melanie Poston U-Haul International Customer Service Agent 1-800-789-3638 #3 I informed her we had a serious safety issue and we injured, I also forwarded pictures of the ramp, obviously soiled. In order to unload the truck with the ramp I had to return your site to have the ramp power washed. More than once I requested some type of courtesy/ credit for the extreme inconvenience. Manager at the site was absolutely ignoring my issue problem, I found them very negligent! In addition Inthought Inhad lost my truck key that I knew I attached to my key ring so I wouldn't lose it. Only to find out the Uhaultag fell off and the key was still on my ring. Mr Walker It was the worst experience, besides the truck was beat up and we constantly bhad to struggle to open the rear door. Horrible Move In the end was given a $20 credit for the gas I put in. A bill of $622 without and customer Service consideration. I've worked in CS for 30 years and this should be an embrassmen to your corporation!

GEORGE W. 
Rating:
1.0

My experience was terrible. The staff left while I was unhitching my car and did not tell me that they would not be helping me check in. I arrived before the posted closing time and someone directed me to pull in closer to the truck that he appeared to be checking in. I assumed I would be next. When I finished unhitching my car from the carrier I discovered that everyone had left. They did not have the decency to tell me that they were not going to help me checkin. It was unprofessional and the staff at that location did not represent the company in a favorable light. I will think long and hard before I choose to do business with UHaul again.

Brigitte M. 
Rating:
5.0

Just I have to say that I feel good to be there. For me everything was Excellent .

RAMON P.  |  Overall Experience 
Rating:
5.0

Great service, would definitely recommend.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

LEMARIE L. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER V. 
Rating:
5.0

Customer did not leave a comment.

BRIANRAYMOND B. 
Rating:
5.0

Great service

LARRYD N. 
Rating:
1.0

The person who helped said the tank was full and cab/cargo clean. Neither was true. I had to track down my hand truck and moving pads, was also told that they were in the truck. I found the Uhaul representative unhelpful, unsympathetic and rushed to get me out of the door.

Thomas A. 
Rating:
5.0

Guy was super friendly and helpful.

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

MARKUSWILHELM R. 
Rating:
5.0

We love this location! Everyone is sweet and helpful. The staff is knowledgeable and efficient!

Elizabeth B.  |  First Impressions 
Rating:
5.0

Great experience. Very nice customer service reps. Person who delivered ubox, was excellent.

Karen B. 
Rating:
4.0

Customer did not leave a comment.

Paul E. 
Rating:
2.0

El servicio al cliente es muy ineficiente a la hora de resolver cualquier inconveniente…. Me hicieron cargos de mas en al factura final…

ELPIDIOMIGUEL D. 
Rating:
1.0

A totally horrible experience!

Claudia T. 
Rating:
5.0

Customer did not leave a comment.

ANTONIOBOLIVAR S. 
Rating:
5.0

Customer did not leave a comment.

JHONATHANL V. 
Rating:
2.0

It took over an hour after arriving at the location to get the truck

NOAH B. 
Rating:
3.0

Gas tank was not full and the return process was a bit challenging.

DAVIDMANUEL L. 
Rating:
5.0

When dropping the key off after hours. This location ask you to sign into uhaul, take pictures etc... then when you hit submit it takes you back to the first screen not letting you know if your submission went through.

DAWNT S. 
Rating:
5.0

Customer did not leave a comment.

Terence C. 
Rating:
5.0

I made the reservation over the phone and spoke to a Ms. Vicki Magadan. Am 70 years old and she answered all my questions and helped decide what equipment I needed. She was great, I felt at ease with my trip.

JOHNH V. 
Rating:
5.0

Customer did not leave a comment.

jermaine H. 
Rating:
5.0

Customer did not leave a comment.

MARY-JANETHERESE M. 
Rating:
2.0

I rented from this place before but had a nicer experience. Need some improvement on the cleaness and the after hours drop off.

DANYW H. 
Rating:
1.0

The service was horrible and I should get a refund for one whole truck!! 1-Rented a 20. When I got there, no 20' available. Told me there was no other but a 10'. Then a gentleman walks to rent in the top with no reservation and in my face tells him that she has a 15' and gives it to him. A whole hour later and I ended you having to rent TWO 10' because I had 4 movers charging $128/hours seating in from of my building. When I get to the lot to pick up the trucks, the equipamient was not available, waited another 20 minutes. Hired moving help from you too and 2 out of the 4 were no shows. Called and they did not even pick the phone. When they called back (3 1/2 hours later) they told me that they were busy with another move and had no idea when they were going to get to me. I ended practically begging friends, neighbors and family to come help, because I had a legal agreement with Lanlord to turn in unit by a certain time. So I will do my best not to EVER use Uhaul AGAIN!

Claudia T. 
Rating:
1.0

When I arrived they couldn't even locate my keys. I waited 45 minutes even though I had a reservation. In addition they put me in the wrong truck first and them switched me. The customer service inside was very unprofessional and unorganized . There should be a better way for customers to be taken care of especially after they already went thru having a reservation already

JORLYNA P. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
4.0

The pick up QR code should be in multiple locations. At the time of reservation a notice to arrive 15-20 minutes before your actual rental pick up should be stated. It took a long time to retrieve the vehicle cutting into my actual rental time.

MICHAEL M. 
Rating:
1.0

Serbisio al cliente es muy pobre

Edwin D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
1.0

Customer did not leave a comment.

CARLOSA F. 
Rating:
5.0

Customer did not leave a comment.

AQEELM K. 
Rating:
5.0

The only issue was when I arrived 3 other customers were before me however a tall grey haired employee was having a confrontation with the customer before me and it appeared it was due to not having a mask but the customer said he was vaccinated and your employee was verbally aggressive towards the man and even stated that if it was his turn to be next the employee said he would deny him service. The employee kept it up even after the customer pleaded to stop and leave it alone the employee told other customers that the man didn't care about them and in my opinion as a retired Real Estate property manager and now head of a contracting firm I think your employee was out of line and with his persistence on trying to make the situation turn into a violent altercation jeopardizing all in attendance especially the female employees's safety. I am a former Navy Seal and Police Officer and I was gravely concerned that this was going to lead into a physical confrontation and firmly believe that the only reason the customer didn't react in that manner is because I look like a cop. Your employee just kept antagonizing the customer and it was far beyond professionalism

Michael M. 
Rating:
5.0

Big thumbs up!

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO JR Q. 
Rating:
1.0

Customer did not leave a comment.

OCTAVIOANTONIO F. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Mr butler is great

Solomon T.  |  Overall Experience 
Rating:
5.0

Wonderful experiences

LUIS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BESFORT L. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS S. 
Rating:
5.0

Thank you for your many years of service. The location at 230 West 230rd Street in the Bronx, New York was a convenient and well managed facility for the storage of my professional materials. Unfortunately, the location was not able to provide a large enough room to store my needs at this time. I presently had the largest rooms available. Thank you for your service.

LYDIA G.  |  Overall Experience 
Rating:
5.0

Everyone was great

SHAWNJOSEPH M. 
Rating:
5.0

These guys were fantastic. They arrived when they said they would, were very courteous, careful, and expedient unloading my belongings. U-Haul was a different story; it was hellacious dealing with them to get my U-Box delivered across country with a number of delays and numerous phone calls to random departments. But what a happy ending to have such great local service. Very grateful.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

YULEISI P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

The staff checking the gas and mileage on the van I've rented aren't truthful about it. If you used 2.4 miles they will tell you you used 3 miles, if the gas needle is just 1/4 passed half they will rounded it to the next reading. Above all nice new van.

JOSELUIS B. 
Rating:
5.0

Customer did not leave a comment.

PEDRO J. 
Rating:
4.0

Keep your trucks well maintained, so users don't have to spend hours waiting for Road Assistance

HECTOR M. 
Rating:
4.0

Customer did not leave a comment.

Luis D. 
Rating:
4.0

Customer did not leave a comment.

CLAUDE P. 
Rating:
5.0

Not a complaint. But i forgot my keys in the truck I rented yesterday. Can I pick it up tomorrow?

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

VICTORA B. 
Rating:
5.0

Customer did not leave a comment.

JEANROSENTHAL B. 
Rating:
2.0

Have qualified help behind the counter. have the truck available that was promised originally.

RUSSELLP B. 
Rating:
1.0

When I return the van an employee tried to shake me down for 20$ .I moved a carpet and he said I made a dent inside. Take pictures and videos these employees are crooks

JAMALO P. 
Rating:
5.0

Nothing, the men were top notcch

Michael O. 
Rating:
4.0

Customer did not leave a comment.

AKEEMKADEEM W. 
Rating:
5.0

The staff and facility were both helpful and clean I was surprised that when we moved our furniture there was hardly to no dust at all on the furniture that was a big help in the move not that much cleaning had to be done and I definitely would recommend this facility to my friends thank you for being there

John R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

The employees were very helpful and made my experience a breeze.

TAISHAY K. 
Rating:
5.0

Customer did not leave a comment.

RICHARDJUNIOR R. 
Rating:
3.0

The front desk ladies are very nice welcoming, helpful and have much patience. Now the back part where you leave the truck and sometimes pick it up isn't as pleasant you do have exceptions but they are not cleaning, washing or even checking the trucks properly. My truck was disgusting smelled like vinegar in the back cargo area and the front was smelly and windshield was full of gunk. I was pressed for time and I did not notice until the next day on the road and what's worse no horn. Ridiculous doesn't really cut it. I enjoy uhual but they need to be held accountable for their jobs. Not at all a good representation of a overall good company.

ANALIA P. 
Rating:
1.0

I returned the truck clean exactly as they gave it to me and they charged me a cleaning fee when the returned the truck. that's unfair I always rent in that place and I always return the truck clean

WILFREDO S. 
Rating:
5.0

Allí time very good

ERNESTOBENJAMIN T. 
Rating:
5.0

Was not clear where to obtain ordered supplies (dolly/pads) I had done 24/7 pickup and expected them to be in the truck, I had to get them from under the green tent. If I had picked up off hours, would I have been able to get these?

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Freddy valerio

FREDDYWILSON V. 
Rating:
5.0

Customer did not leave a comment.

daisy p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO L.  |  Overall Experience 
Rating:
4.0

Kool

euris M. 
Rating:
4.0

Agents should learn to be truthful. They overestimated the fuel level, so they can charge customers extra for fuel.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

RAMON C. 
Rating:
3.0

The vehicle arrived at the drop off location at 1:00am instead of 8:00am. I called around 3:00am to change the Transporter drop off Location. The customer service promised to call me back as soon as they come to the office. They refused and that cost me panelty of $167 over my budget.

Michael M. 
Rating:
4.0

I did not receive a receipt when I dropped off and they charged me incorrectly 2 days later form when I actually dropped off vehicle. I called and it was corrected but this has never happened at U-Haul before so it was a little frustrating

MARC A. 
Rating:
3.0

Customer did not leave a comment.

JAMALR B. 
Rating:
5.0

You need to have night workers for when people need to return the trucks.

WANDA A. 
Rating:
5.0

GREAT VALUE AND CUSTOMER SERVICE

Pedro Augusto M.  |  First Impressions 
Rating:
2.0

My credit card information was charged for someone else's storage unit. They never explained what happened to me and didn't follow-up about how my card was used despite multiple calls.

Olivia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANIEL M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darnell T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LETISHA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDI L.  |  Overall Experience 
Rating:
5.0

I have been using this facility for years and it has remained It's high standards.

CAROL G.  |  First Impressions 
Rating:
5.0

Everyone on the staff were great.

Melody V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david g.  |  Overall Experience 
Rating:
5.0

Staff was fantastic and facility was convenient and well maintained. They went above and beyond helping me drop off my truck and rent a monthly unit

Ryan M.  |  First Impressions 
Rating:
5.0

Thank you uhaul for holding my stuff in storage for 3 years. i apperception your business. i never had a problem when i had to come get my stuff the facility was always clean and even when i was late sometimes they always had patience and waited on my payments. i had a very good experience. i used the uhaul storage space on 230th street in the bronx.

shadella h.  |  Overall Experience 
Rating:
1.0

IF YOU DONT CHARGE LESS FOR THE MONTH OF FEBRUARY I SHOULDNT HAVE TO PAY FOR MOVING OUT THE DAY RENT DUE. You’re there to keep my things safe not to manage my life. Your staff treats your guests with disdain and condescendingly… with snarky comments under their breath… never will you ever get my business again… Jeff!

joao c.  |  Overall Experience 
Rating:
1.0

The 2 elevators are frequently out of order with no management available to assist after office hours. During summer, the floors become extremely hot with no air circulation or cooling making it a hazard when moving items in or out of the facility. No consistency in staff behavior, Some are excellent while others might need coaching and there is no visible management leadership throughout the facility. Compared to Cubesmart, I rather pay for limited access to a clean, cooled and well managed facility than to pay U-Haul for inconsistent access, poor service and no management accountability.

Jensey C.  |  Overall Experience 
Rating:
5.0

Everyone was very nice but special Thanks to Adan for being very helpful with my husband .

Fatima S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ayotunde j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon A. T.  |  First Impressions 
Rating:
5.0

It was good

Tyvonne D.  |  Overall Experience 
Rating:
5.0

Overall my experience was great , amazing customer service

Jennifer C.  |  Online Move In 
Rating:
1.0

We didn't move out it is your company mistake. Then you want me to pay more for a storage I have had for over 20 years. I would like to talk to corporate. You people in uhaul are aways having an issue. You have some workers that are very helpful like the woman named Margareta in 230 location. The mangers and cleaning staff need to go to a class for customers service. I'm going to call the mangers tomorrow and I hope I get they can get there act together. It's sad to have a company only about the money.

JOSE R.  |  Overall Experience 
Rating:
5.0

First of all the staff was very helpful and friendly The facilities was clean. And my storage unit was secured and the access was very convenient. Special thanks to staff members.

Louis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ulysses C.  |  Overall Experience 
Rating:
3.0

Extremely expensive..

Maria A. M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MELVINMONROE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON S.  |  First Impressions 
Rating:
5.0

5 stras

Alexandra R.  |  Overall Experience 
Rating:
5.0

Thank You

Porfirio N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLAUDETTE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  First Impressions 
Rating:
4.0

Elevators were slow, and sometimes did not work effectively. Communication about this was poor. I was unclear about what the access hours were and if they differed from the store hours. This often resulted in not being able to access my unit as frequently as I wanted.

BRIDGETT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aimee T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

claudine a.  |  Overall Experience 
Rating:
2.0

Horrible experience .....was told one thing and it was another.....I agreed to a 50 cleaning fee and they charged me 150

Michael R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

padilla p.  |  First Impressions 
Rating:
3.0

Fecha de mudanza fuè 6/15/21

Maria A R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory T.  |  First Impressions 
Rating:
5.0

Had a large unit here for a couple years, always clean, safe and secure. Staff is well attentive and professional at all times.

cory r.  |  Overall Experience 
Rating:
3.0

The only issue we having is that the elevator broken along so what is to go up in the room or couldn’t go up couple of days that’s the only issues we have

MOHAMMEDZ K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  Online Move In 
Rating:
5.0

Excelente servicio en todo sentido

RUBEN F.  |  First Impressions 
Rating:
4.0

I have been a customer for the past fours years. For the most part the staff is good but they are always on the phone and it takes forever to get service. Sometimes there are two people but it is still a long wait. Otherwise I had no problems. I would use the facility again.

andrea a.  |  Overall Experience 
Rating:
5.0

Es los mejor

Yajaira F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA Y O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole C.  |  Overall Experience 
Rating:
5.0

Staff is very helpful, Jerry thank you very much.

CARLOS R.  |  Overall Experience 
Rating:
5.0

En cuanto a las luces en el area k me encontraba las lámparas se apagaban y tenía k estar caminando unos pasos fuera de mi storage para k la luz regresaba y solo pasaba de ciertos cubículos hacia atrás, espero se corrija en el area 45?? Adelante y demás de tener el mismo problema.

DORIS I M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMONIC P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MICHELLE D.  |  Overall Experience 
Rating:
5.0

Exelente

JENRRY JOEL S.  |  First Impressions 
Rating:
5.0

All the U haul employees I dealt with were courteous and professional.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jayquon B.  |  First Impressions 
Rating:
5.0

Awesome sauce

Nafeesah A.  |  First Impressions 
Rating:
5.0

Nordelee(check-in receptionista) was well informed, courteous, charming & very attractive(if that’s OK to write) One unusual observation: Rented vehicle should have completely full gas tank. It’s a nuisance trying to calculate the exact volume of gas required for return. A full tank solves the problem...But, I sense U may have a business reason for your gas policy.

JAMES H.  |  First Impressions 
Rating:
5.0

The only problem was my storage unit was damaged when I rented it. I told the customer Service Agent about it. I told her I am not one who complains about anythings

WILLIAM V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria A. M.  |  First Impressions 
Rating:
5.0

To be honest the management was excellent and staffs are very very friendly, and am sure that many of my friends will be visiting you soon because am non going to stop telling them how good you guys are I really appreciate your staff and manegement ones again thanks

HAGIEE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crisel R.  |  Overall Experience 
Rating:
4.0

Had an issue with card & pin number,it was 8:00 PM and couldn't contact anyone,after 27 minutes I figured it out with the card,the pin never worked.

Rene M.  |  First Impressions 
Rating:
5.0

The agent was very helpful. I had a problem with billing because my credit card number was compromised, and the agent understood

RUTH S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bonnie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Taziah T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R.  |  First Impressions 
Rating:
5.0

Dulce was excellent

Miguel A. H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IOVONNAY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS R.  |  First Impressions 
Rating:
1.0

Nordialee Gordon is the cashier that checked me in and it was one of the worst experience I’ve ever dealt with in such a established business place. She need to go read up About customer service a person with the attitude she has should stay in the back of your business she’s not a front desk type material.

DONNAVON CLIFTON C.  |  First Impressions 
Rating:
5.0

Todo muy bien...

JOSE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn M.  |  Overall Experience 
Rating:
5.0

Staff were extremely busy so there was a line— but the staff were very helpful and courteous! The women who helped me find the locker and check in was extremely patient!! Thank you!

Pam M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bridget A S.  |  First Impressions 
Rating:
5.0

I was in a huge rush and the staff was amazing. I’m very happy with my choice of UHaul again.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNISJOSEPH P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN A.  |  Overall Experience 
Rating:
5.0

The best storage facility in the Bronx!! Very secure, temperature controlled units and full insurance for your valuables.

JUANITA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRA S.  |  Overall Experience 
Rating:
5.0

Ms. Nordialee Gordon was so informative about the whole procedure and very patient. My mother has a unit with this company for years and we have been very satisfied with their services. I would recommend this company to my friends and family.

Melody V.  |  First Impressions 
Rating:
5.0

Thank you

DANNIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janett a.  |  Overall Experience 
Rating:
5.0

Clean and safe place. Staff is very professional and polite.

Yennely T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNETTE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shauna Gay C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vivodh A.  |  First Impressions 
Rating:
5.0

Very good everyone sad super helpful and friendly

Camille C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CURTIS T.  |  First Impressions 
Rating:
1.0

Over charging

Avanti M.  |  First Impressions 
Rating:
5.0

The girl in the night time for the rent unit there she is super nice . She have a lot customer service.

gonzalo l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Siita K.  |  First Impressions 
Rating:
2.0

I have rented a prior unit in the back building and my brother-in-law has one currently in the front building. I specifically asked for a front unit before I made my online reservation and I was told "yes" the the 4th floor 8x8x8 was in the front building. I asked the same question when I arrived the next day to sign the paperwork. I was again told "yes" but then I was shown the unit in the back building. Going over the hump between buildings causes items to fall off a card and makes moving much more difficult and really unacceptable. I declined that unit and was then given #6000 which I did not inspect. I regret that. That unit had absolutely no light. It is a second rate unit and makes usage much more difficult. I had a helper running a meter at $70 per hour so I gave up and just moved in. This is what I call third rate service. I have rented vans from you and storage units from you and I expect better. You failed me this time. I regret being in your facility. I will not recommend you to others.

Robert I.  |  First Impressions 
Rating:
4.0

Need more customer help the wait was a little long

ingrid S.  |  First Impressions 
Rating:
5.0

you should give a lower rate for 4rooms combined

AJAY S.  |  First Impressions 
Rating:
2.0

Elevators not working, entrance gates not working. Insane

Harry W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATHERINE A. M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shadi M.  |  First Impressions 
Rating:
5.0

Our experience was great, will definitely recommend to other people. Thanks

John J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julio D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonel V.  |  First Impressions 
Rating:
5.0

I had a minor billing problem once but it was quickly corrected. This is the first time I have used a storage company so I have nothing to compare it to. It's been four years which speaks for itself. I would and have recommended it to friends.

andrea a.  |  First Impressions 
Rating:
5.0

Surprisingly the storage area and truck was very clean and smelled clean. Customer service at trucking and storage was great...no fuss. Thanks!

Kimberly A.  |  First Impressions 
Rating:
1.0

There needs to be more people working. I was the second person in line when the location opened. I completed the online pre-check in. I had ordered supplies over 1 month in advance. Not only were my supplies not available (I ordered 6 furniture pads, there were only 3), half of them were missing from the order (TV box and mattress cover). I also had to wait in line for about 45 minutes before I could be seen. Next, I was given no instruction, or map as to where my storage unit was located. When I came in with a full truck 90 min later, I found out that my movers were unloading the truck at the wrong doc! We had to then request a different (more expensive) storage unit so we didn't have to pack back up only to unpack again. I then needed a refund for the furniture pads that were not given to me. This took over 30 min! The ONLY good thing about this experience were the movers I hired through you. I understand the the staff here was strapped for help ( while I was there I learned that one staff member was late, and another just left work without telling anyone.) You all need to hire more reliable people, and train them better in communication skills. I spent almost as much time in the office waiting as I had actually packing or unpacking my apartment.

BRIDGETT P.  |  First Impressions 
Rating:
5.0

The service was very professional and good customer service

John R.  |  First Impressions 
Rating:
5.0

Stephaney was very helpful

richard w.  |  First Impressions 
Rating:
3.0

The workers were nice but pretended to be unable to upgrade unit size despite UHaul's promise to me. Long delay. I wasn't told I would need a circular lock. Old timers helpful. Pls train newbies.

Joan P.  |  First Impressions 
Rating:
5.0

Amazing general manager. Good rapport among employees and collegial environment. Professional service all around. Very clean location. Highly recommend to anyone and will to all I know in the Bronx!

Marilyn m.  |  First Impressions 
Rating:
1.0

The customer service here sucks big time. I would never rent from U-Haul nor will I ever rent from these expensive incompetent lack of knowledge rude clowns.

april k.  |  First Impressions 
Rating:
5.0

Luis was knowledgeable, efficient and helpful. And Rosa was friendly and also knowledgable. I visited several storage places and because of the personal service I received at U-Haul I went there.

Michael L.  |  First Impressions 
Rating:
5.0

Everyone was helpful and courteous.

mark g.  |  First Impressions 
Rating:
5.0

Very competent people

MAXIMO G.  |  First Impressions 
Rating:
5.0

I was helped promptly and received friendly, excellent service and all of my questions were answered by your wonderful staff. Thank you!

kimberly g.  |  First Impressions 
Rating:
5.0

awesome service

Kimberley L.  |  First Impressions 
Rating:
1.0

First time I brought my items to be stored there was a lock on the unit. No one was around to help. Had heavy furniture and boxes. Had to leave my items outside because I had more stuff to store

James K.  |  Reservation 
Rating:
5.0

Great staff!!! The move went very well. Thank you.

Gary E.  |  Reservation 
No reviews have been submitted for this location.

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