Customer Reviews for U-Haul Moving & Storage of Rivers Ave

Rating:

5.0

The woman waiting on me was very helpful.

Rating:

3.0

Cab of truck could have been cleaner. The parking lot is tight and tricky. Customer service exceptional.

Rating:

3.0

After hours drop off but convenient.

Rating:

5.0

Gracias

Rating:

5.0

The gentleman that helped us, was fast, nice and very quick to help us get in and out with a smile. Thank you

Rating:

5.0

Nothing. Customer service was exceptional and equipment was clean and ready to go.

Rating:

2.0

Very unfriendly staff.

Rating:

5.0

Everything was outstanding

Rating:

3.0

Have drop-offs in Mt Pleasant for trailers

Rating:

5.0

Great customer service. Very friendly and knowledgeable. Would use them again.

Rating:

4.0

Everything was great, it would be good if the renter who has a storage can leave the truck there overnight until it's loaded.

Rating:

5.0

Awesome Customer Service

Rating:

5.0

Excellent customer service 💯💯

Rating:

5.0

Nice Location Fast friendly Good Location to get uhaul with parking behind in The Home parking lot

Rating:

5.0

Great customer service from employee's.

Rating:

1.0

My pickup location was changed the day of resulting in additional mileage charges and fuel charges. I specifically reserved a pickup on Clements Ferry Rd for convenience. I then had to drop the truck off at the new location rather than the location I had originally booked. I filled the fuel tank to the required half tank and was charged for it being less than half a tank when I dropped it off. Had I been able to drop the truck where I originally booked, the tank would be been fine.

Rating:

5.0

I had a great experience picking up and returning my rental at this location. The staff was very friendly and helpful.

Rating:

3.0

The $50 "Reservation Guarantee" That’s bull. If you have a guarantee you should honor it especially if it says that “ Should U-Haul, through its own fault fail to meet time, place and equipment size of your truck, trailer or towing equipment, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation.”

Rating:

5.0

Fast and friendly service.

Rating:

5.0

You all are excellent at this branch! To the professional, kind young lady that checked my rental in thank you for assisting me! Thank you to Kacey for initially assisting me with setting up my reservations, congratulations once again. To Mike thank you for your professionalism, kindness, prompt check-in (even though I wasn’t there first😊), that was the most funniest part of my day! Thank you all for another great experience! From a very satisfied customer.

Rating:

5.0

Awesome & friendly service

Rating:

5.0

Customer service is stellar at this location. In and out time was 2nd to none. It’s ALWAYS a pleasure to do business with this U-Haul location. Thanks again! See y’all soon. Alan O.

Rating:

4.0

Scheduling, picking up, and returning equipment is easy. Not much to improve on.

Rating:

5.0

I was very satisfied

Rating:

4.0

Good staff.

Rating:

5.0

The website a little, something

Rating:

5.0

My move from Ft.Worth, TX to North Charleston, SC, went fine. Both U-Haul stores and people at each end were great, the truck was great too. .

Rating:

5.0

Great customer service.

Rating:

5.0

Have more people working so there r 2 people working the register. 1 for sales the other for equipment rental.

Rating:

5.0

Casey, the General Manager, was exceptional. She was very much in charge, very professional yet entertaining. She is great with her customers, co-workers and knows what she is doing. Our trip from Charleston to our home in western NC was easy as the trailer was not as issue. On the highway home, the drop-off point was conveniently located on our right exactly 1 mile from our mountain. Thank you.

Rating:

1.0

Service sucks cashier had a shitty attitude. Trailer had a brake fluid leak and no brakes

Rating:

4.0

This was by far the nicest van I’ve ever been given, and by nicest I think I mean safest. The backup camera and overall design of the van was extremely easy to operate. The employees at this location were very friendly and helpful. The location was very busy, and I think better organization on the admin end would make the checkout procedure more bearable. (or faster computers?? What a lengthy process!)

Rating:

3.0

The waiting time to talk to someone is crazy. I wait an hour just to get info on my reservation. Not enough help at this location. Once I pick up the rental it was still a wait time yes there was people in front of me but there should be a quicker and better way of doing this check in and check out.

Rating:

4.0

Car was not washed.. a bit surprising.. small detail that was overlooked

Rating:

5.0

People were good

Rating:

5.0

I’m very satisfied, and happy, I’m glad because have profissional work there,thank you very much

Rating:

5.0

Easy drop off location, they took care of the return for me

Rating:

5.0

Both locations were completely above and beyond in service and professionalism It could not have been better Thank you so much

Rating:

5.0

Deshaunna was knowledgeable, funny and professional. Five stars because of the great customer service and clean truck!

Rating:

3.0

Empty tank, $30.00 in gas. Not enough discount. Not a good office.

Rating:

2.0

I reserve my truck for 2:15, it took an hour to get checked out and not even for the truck I reserved. My card was dbl charge. Worst experience ever

Rating:

5.0

Staff I met was really nice, smiled, and helpful

Rating:

4.0

Justin is very helpful Michael is also very helpful The girl that set up the reservation is very helpful however the girl who checked in the return seems to be really standoffish and lacks customer service skills not that she was rude or anything but I have dealt with her before in the office and she isn't quite as friendly as the others in the office other than that I am highly upset that under a tornado warning not a watch but a warning with active tornadoes I was told that I would be charged extra if I did not have the rental returned on time when I called to let them know that I would be late due to the fact that there were two active tornadoes in my area I then had to wait until 7:00 a.m. to speak with somebody in corporate that told me that it was okay to be a little bit late but I wasn't able to wait until the warning was over so not only did I put myself at risk but the person coming to pick me up from dropping the rental off was also being put at risk this made it difficult to find somebody stupid enough to go out in a tornado warning to return a damn rental I believe you need to add a clause in your policy that when you are in a state of emergency especially under a tornado warning for active tornadoes in your area that people are allowed to wait until the tornado warnings expire without penalty before they go out and risk their lives to return a rental truck rental trucks are insured and can be replaced our lives are not and cannot !

Rating:

5.0

The visit was perfect.

Rating:

5.0

I booked a U-Haul at the location off of clements ferry at 5 am. It took me 50 minutes to figure out that this location wasn’t set up for 24 hour pick ups so I had to call and switch to a new location. I was on a tight schedule so I really wish the online booking would’ve prevented me from selecting the first location.

Rating:

5.0

The staff was very friendly and efficient.

Rating:

5.0

The staff and support is always performs above expectations! They are quick and informative to providing the best service. Always a pleasure doing business. Thank you.

Rating:

5.0

Better parking!!! Everything was great . They got me in and out within 15 minutes. No smiles but fast and easy

Rating:

5.0

It was not quick or easy to use mobile pickup. Luckily there was an employee there early and she helped us out. I didn’t catch her name but she was very nice and helpful! We were on a strict time schedule and wouldn’t have made it if she hadn’t helped us.

Rating:

5.0

Offer better discounts is the only thing that I can think of

Rating:

4.0

Pros : lots of inventory, knowledgeable staff Cons : cluttered parking lot.

Rating:

4.0

I was charged an extra $90 which I found to be unacceptable. I spoke with customer service who explained the extra charges which I also found unacceptable. I have always used U-Haul for all of my moving needs. I will never use your company again and will encourage all family and friends to do the same.

Rating:

5.0

A little crowded but effecient.

Rating:

5.0

thank yall

Rating:

2.0

Trailer smelled like farm animals oor agricultural feed had been in it. Did appear to be maintained well however. Largest concern was for the staff. Never greeted or asked about the equipment. One guy brought a small boombox with him to check out the trailer. Never spoke to me as he checked and detached until he confirmed price. I felt invisible. It’s not hard to be generally kind or respectful. Wouldn’t return to this location

Rating:

5.0

Great service!

Rating:

2.0

I was notified at pick up time that no U-Haul was available…I called the number that was given by site personal. After several unsuccessful attempts I finally spoke to a representative of U-Haul. He told me where one was at. This rental was farther away… They did offer a couple extra miles…This did not help with my cash outflow with movers standing around on my dime.. Thank you in advance for your attention to this mishap, Sara Hughes

Rating:

4.0

The lady today was very nice the other employees should be more like her

Rating:

5.0

Staff did a great job

Rating:

4.0

Coffee in the lobby would be nice

Rating:

1.0

Changed my pick up/drop off address 45 minutes prior to my appointment. Told me it was only a 6 mile difference. Those 6 miles were actually 13 miles and an hour and 15 minute drive due to traffic at that time. The uhaul was blocked in and employment was not helpful. The uhaul had 5 miles until empty and I ran out of gas just before the gas station and had to walk there and buy a gas tank which I will never use again so wasted money. After this awful experience I had very little time to complete my move due to the delays and terrible customer service.

Rating:

4.0

Wish it was a drive up

Rating:

5.0

Very helpful and courtesy

Rating:

4.0

Thank you for keeping my storage items safe for the last 9 years. My moving out expectations and experience was very professional. Thank you!

Rating:

2.0

I will not do business far as hear anymore, we're trying to charge me for stores that I never even got into, and they don't really pay attention to the accounts because if they did they will see that I never gained access to this but I finally got mine situation handle weeks after the incident occurred, Casey was cool but other staff members need a reality check on attitude and work ethic

Rating:

3.0

I said average because i really don’t under why you get flagged for someone else mess! Then if that person doesn’t pay you can’t rent a truck, that is VERY disturbing! But other than that uhaul was good to me.

Rating:

5.0

Top notch customer service.

Rating:

2.0

Lazy

Rating:

5.0

My overall experience was awesome, staff was very helpful and respectful and knowledgeable of their job they keep the line moving very little wait time. When they were not taking care of the customers they were taking cleaning and checking the oil in the trucks.

Rating:

5.0

It was raining when I moved in. There’s no good solution to the weather being what it is but I think the high gloss floors might be a contributing factor to the possibility of accidents happening during inclement weather

Rating:

3.0

Place was clean and secure but the door on the unit kept pushing in leaving the unit a bit exposed and very hard to open.

Rating:

5.0

Raven was excellent. She stayed a little late to rent me a space and saved me easily 30 minutes in the process. I had turned in the uhaul autobody transport with Sebastian (who was quite helpful and courteous as well) and had seen how busy they were so Raven came in clutch as she was about to be off. At the end I turned in the 15’ truck to an African American young man who’s name started with an “A” and he was helpful as well — gave me time to fold up my 2 dozen blankets and avoid the fee. All in all an experience that was handled well on their end from the point of view of someone who had just flown to Detroit, had to pack up a uhaul in the snow, drove it all night down to SC, and then unload it to the storage unit in nonstop fashion. Truly appreciated them.

Rating:

5.0

Awesome team. Clean storage. Definitely recommend.

Rating:

5.0

Excelente serviço

Rating:

5.0

Great customer service

Rating:

5.0

All the staff was nice and friendly, also helpful.. I appreciate all the staff that had help me understand everything..

Rating:

5.0

I always do my business with U-Haul. There no other convenient place. The workers are always friendly and courteous to you. Keep up the good work.

Rating:

5.0

Exelente

Rating:

1.0

Cluttered, tight, chaotic area. No space to work in or drive through. Maybe a foot of clearance on either side of the truck trying to navigate in the area.

Rating:

3.0

When I first come they told me if you don’t pass 10 days from the current month we will refund you the rent I don’t pass 9 days and they tell me we charge the whole price

Rating:

5.0

Great service

Rating:

5.0

Thank you for making my cross state move breeze

Rating:

5.0

U-Haul was helpful from start to finish.

Rating:

1.0

This is the worst place they are too high for no reason

Rating:

5.0

In and out fast. Staff very friendly

Rating:

5.0

Very understandable and respectable

Rating:

1.0

Didn’t know there rat problem was as serious until I started moving my furniture in, you can hear the rats running on the metal roof. Plus the storage was not what I was shown for a two bedroom apartment not even enough room.

Rating:

4.0

Well I know that something is wrong with door c. So I guess I’ll have to come during open hours

Rating:

4.0

Only issue that we have we requested client Appliance hand truck which was approved by the store and then when I went to pick it up it was given to another customer and we were disappointed in it because we made it we’re battle another hand truck was awful but we had things we had to take up three flights of stairs

Rating:

5.0

management was very nice and helpful! Rates.are reasonable too, I like the easy access, and the the convenience of the moving cart. I will highly recommend your company!

Rating:

5.0

Friendly staff, and helpful. Even when they were busy they took time aside to help me access my storage unit because my card wasn't working.

Rating:

4.0

Eddie was ready and able to help me with my storage requirements. He knows well what he is doing and went the extra mile to be sure I was satisfied. Great experience. I recommend this location!

Rating:

4.0

Should have 24 he access.

Rating:

5.0

Excellent service, very professional.

Rating:

5.0

Quick service and efficient

Rating:

5.0

I'm saddened to have had to leave without my belongings. It was a hard decision but UHaul was and is an excellent place for storage.

Rating:

1.0

Inside the unit its self there is no lights and the problem with the key pad was an incovince to myself and I'm sure the staff also. Thanks to Meghann for all she did to help me out each time month after month with gaining access to storage area due to key pad or card not working.

Rating:

5.0

I had a really great experience. The owner and staff are extremely friendly and helpful and the processes of renting a truck and a storage unit were very smooth and simple!

Rating:

5.0

Friendly and helpful Uhaul staff made my first Uhaul storage experience enjoyable! Location off main busy street feels safe with easy access.

Rating:

5.0

The new manager is great! She was very helpful and accomodating.

Rating:

4.0

The space was good—Only issue is parking area is a bit congested, and it takes a lot of time to get a phone answered.

Rating:

5.0

Went above and beyond to make sure I was taken care of with storing my belongings.

Rating: