Customer Reviews for U-Haul Moving & Storage of Rivers Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rivers Ave

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Erin G.
Rating:

Customer did not leave a comment.

Charles D.
Rating:

Great people,very friendly and informative. Except for one thing. I was told I had 2 days to turn in the trailer. No time was mentioned. I picked it up Friday and turned it in Sunday. Yet I was still charged for another day.

Leander G.
Rating:

Customer did not leave a comment.

Lina U.
Rating:

Customer did not leave a comment.

Daniel S.
Rating:

Customer did not leave a comment.

Jeremy B.
Rating:

Customer did not leave a comment.

Mathew M.
Rating:

The truck was absolutely filthy. Brought my owns cleaning cloths and after I was finished, they were disgusting. Would never recommend this location especially during this time when cleanliness is essential.

James R.
Rating:

I love U-Haul! Just keep up what you are doing, thank you, Jim and Elaine...

Ronald W.
Rating:

Customer did not leave a comment.

Ryan C.
Rating:

All good!

Michael J.
Rating:

Customer did not leave a comment.

Rhonda C.
Rating:

Have used this facility before as I always get good service and friendly customer service.

Alita T.
Rating:

Customer did not leave a comment.

Margaret W.
Rating:

Your employees are very efficient.

Thomas M.
Rating:

Customer did not leave a comment.

Benjamin N.
Rating:

It was great.

Marcus B.
Rating:

I called to make the location aware that I was on my way to return a rental. They told me that they were there and open. I arrived to a locked building with individuals clearly in the back talking to one another. So I called the same number and no one answered this time and I am looking directly at them on the inside of the store. So I dropped the keys in the drop box and was billed a $20.00 After Hours Fee. How is it possible to be charged this fee when there is a DROP BOX and they are Closed with Locked Doors. No one assisted me after hours. So what was the charge for? "This location" has no respect for your customers and I know that I would never recommend them to anyone else.

Denise D.
Rating:

So when I turned it in somebody was post to call me that Friday because the manager was out of town then 2 weeks later there deducting another $90 out of my account didn't even bother to call me or anything I thought was pretty shitty

John H.
Rating:

Customer did not leave a comment.

Jordan G.
Rating:

Parking space felt cramped and limited

Shavon B.
Rating:

Customer did not leave a comment.

Connie M.
Rating:

Nothing

Juana C.
Rating:

Customer did not leave a comment.

Andre G.
Rating:

Customer did not leave a comment.

Rhonda C.
Rating:

Customer did not leave a comment.

Lakeasha R.
Rating:

Justin is the best. Very professional and helpful. I will sent all my friends and family to this location for for their rentals. Keep up the great work Justin. Thank you! This location is the best location to rent from!!!

Frank A.
Rating:

Great job!!!!

Kim J.
Rating:

Customer did not leave a comment.

Kiersten T.
Rating:

I did a late night pick up so I did not have much interaction with this location or it's staff. My overall experience with this transaction was way below average and I have to be contacted by anyone.

Shaondra S.
Rating:

Customer did not leave a comment.

Matthew D.
Rating:

I went to 1418 Remount Rd first, where I reserved a van that wasn’t there. That shouldn’t be a Uhaul location, inside a pawn shop. Shut it down so nobody has to go there to try to pick up a vehicle.

Raymond T.
Rating:

Thank the working crew for a job well done. I have NEVER had any company employees treat me with such respect, The knew their job upside down (if you do not know what that means, it means to perfection!!!!) I will not even consider another company for doing the things you do. Thank you so very much!!!

William C.
Rating:

Improve the quality of your customer service as well as the quality of your services.

Nicole G.
Rating:

Customer did not leave a comment.

Francis Philip P.
Rating:

The vehicle I rented was really old, but overall experience is great!

Derrick P.
Rating:

Nothing needed guys helped me I was in and out

Vasquel J.
Rating:

Customer did not leave a comment.

Brady C.
Rating:

Customer did not leave a comment.

Nicole R.
Rating:

Customer did not leave a comment.

Amanda C. | First Impressions |
Rating:

Customer did not leave a comment.

Jason W.
Rating:

I dropped off after hours

Raymond M.
Rating:

Customer did not leave a comment.

Tiffany R.
Rating:

I will forever only use this location from now on. My vehicle was IMPECCABLY CLEAN! It smelled great, the back was immaculate as well as the dolly I rented. The new girl that helped me was very knowledgeable and courteous. The manager over there is running a tight ship. Not sure how things look behind customers view, but the front end is looking great! Keep up the great work. Tiffany Ross

Christopher M.
Rating:

Customer did not leave a comment.

William L.
Rating:

Customer did not leave a comment.

Nakeysa H.
Rating:

Customer did not leave a comment.

Patrick M.
Rating:

Customer did not leave a comment.

Joe L.
Rating:

Nothing y'all did a great job.

Joseph R.
Rating:

All staff was extremely helpful.

Sylvia M.
Rating:

Customer did not leave a comment.

Gail C.
Rating:

Everything was great! Fast and Easy!

BENJAMIN J.
Rating:

Customer did not leave a comment.

Andrea C.
Rating:

Cleanest truck I have EVER rented. They team was efficient and knowledgeable. They had me in and out in minutes for both pick up and drop off. Amazing! If you need to haul something, this is your place to rent equipment!

Patricia W.
Rating:

Customer did not leave a comment.

James W.
Rating:

Two young men who help me were great, they were fast, hooked up a trailer and lights and had me on my way in a short time. At return it was easy with same guy checked me in with and phone and again I was on my way. Reward them for being prompted, and great employees that made u haul a great rental experience. if every store was staffed like that store you would a trouble free rental and returns. I will drive further to use this store over others because of the service I received.

Christian B.
Rating:

Customer did not leave a comment.

Antonio T.
Rating:

40$ for late return is bit much. Over all appreciate uhaul.

Berndette M.
Rating:

Customer did not leave a comment.

pam K.
Rating:

Customer did not leave a comment.

Thomas P.
Rating:

Customer did not leave a comment.

Corey H.
Rating:

Cleaner interior inside pick-up truck

William L.
Rating:

Customer did not leave a comment.

Joseph J.
Rating:

Customer did not leave a comment.

Anna M.
Rating:

My mom picked up the trailer. Said the young guy was great. Nice, polite and quick at hooking up the trailer and getting her on her way.

Candace R.
Rating:

Customer did not leave a comment.

David E.
Rating:

Customer did not leave a comment.

Reginald H.
Rating:

Customer did not leave a comment.

Iram J.
Rating:

Customer did not leave a comment.

Jerry H.
Rating:

The trailer could have been swept out (some dirt, leaves, a loose screw) before I received it but but overall it was okay. The roll up back door could use some lubrication. Overall, great staff, great service and great equipment. A very satisfied customer. Thanks

Christopher W.
Rating:

I was charged for a cleaning fee when there was no cleaning needed

Claudia D.
Rating:

Nice customer service.

Brian F.
Rating:

Service at North Charleston UHaul was great!!! I had to return my car trailer first in order to be able to unload my truck. Man, was I glad to not be towing a car for the remainder of my move. ?? I would highly recommend this location.

Cynthia G.
Rating:

Customer did not leave a comment.

Tanya T.
Rating:

Justin was very helpful and friendly. I will certainly consider this location in the future!

Brian H.
Rating:

Customer did not leave a comment.

David W.
Rating:

Great customer service. Truck was very nice and clean. Best service I’ve received by UHaul. Very happy customer

DahQuell M.
Rating:

Car chargers & gas were minor concerns. Possibly provide a $20 minimum towards gas for each truck and the customers finish fill it the rest of the way

jessica M.
Rating:

Customer did not leave a comment.

STEPHEN L.
Rating:

Customer did not leave a comment.

Micah M.
Rating:

Unfortunately the chain mounted to my rear axle was mounted tightly and shifted just a bit during travel and was way too tight to get it off when I arrived at the drop off place. The uhaul folks at the drop off location tried to help me but were closing soon and had to go. This left me with roadside assistance which said it would probably take an hour to get someone there to help. An hour later I had some bolt cutters and permission to use them. Big hassle after a long trip. People, equipment and facilities were great but don’t put the chain on so tight next time.

Kendrick S.
Rating:

Continue with the great service.

Jennifer C.
Rating:

Customer did not leave a comment.

Norman M.
Rating:

Customer did not leave a comment.

Vanessa B.
Rating:

Customer did not leave a comment.

Sandra A.
Rating:

Customer did not leave a comment.

Bill K.
Rating:

Customer did not leave a comment.

Jillian M.
Rating:

Customer did not leave a comment.

Patrick M.
Rating:

Customer did not leave a comment.

Latoya B.
Rating:

Customer did not leave a comment.

Theren W.
Rating:

Have at least a half tank of gas in the truck

Richard K.
Rating:

Nothing. Russell was great. There were some IT issues. Perhaps assess connectivity issues or employee training. I believe the issue was IT and not employee related

John T.
Rating:

Make sure there is not paraphernalia in any part of the vehicle or any attachments I will have somebody to locked up if they get pulled over!

Brandon S. | First Impressions |
Rating:

Great service. Really happy with the unit!

Maria T.
Rating:

Customer did not leave a comment.

Robert W.
Rating:

Customer did not leave a comment.

Joshua R.
Rating:

Customer did not leave a comment.

Frank A.
Rating:

Customer did not leave a comment.

Wilfredo R.
Rating:

None

Dennis J.
Rating:

Hire better, more responsible people from the manager Justin to the incompetent crew- I don’t have the energy to write a full review as I have contacted my credit card company to fight the charges. When I returned the van on 12/21 and was going to fight the charges then Justin the manager told me that he would take care of my dispute but of course he did nothing!,

Alvin G.
Rating:

Eventhough I submitted my credit card and drivers license info online I still had to provide that info in person. What was the point providing it online?

Adrian J.
Rating:

Customer did not leave a comment.

Denise A. | First Impressions |
Rating:

The guys were very nice and accommodating

Robert W.
Rating:

Customer did not leave a comment.

Patrick D. | First Impressions |
Rating:

We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.

eloise w. | Overall Experience |
Rating:

Justin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.

Edson M. | First Impressions |
Rating:

Excellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.

Leroy D. | First Impressions |
Rating:

Good customer services

Michael B. | Overall Experience |
Rating:

While I think this U-haul location has the best customer service of all locations I have dealt with, I was not pleased with the price of storage compared to other locations in town.

Michael B. | First Impressions |
Rating:

Always a great experience at this location

Matt L. | Overall Experience |
Rating:

Justin Brownell, from the uhaul facility on Rivers Ave in Charleston SC, was the light at the end of the tunnel, he went out of his way to make up for multiple issues with Uhaul/ubox in San Francisco

Tom H. | Overall Experience |
Rating:

I have to say, everything promised was delivered thank you

shaine b. | Overall Experience |
Rating:

We rent a U-Haul box. The company was great. They delivery drive was amazing. The only thing was the box would not close properly & would leak.

Ralph L. | First Impressions |
Rating:

Very accommodating and professional!

James G. | First Impressions |
Rating:

The staff is always helpful and friendly

DJ P. | Overall Experience |
Rating:

Very friendly staff. U Haul could improve it's billing and credit terms for business customers. It took a while to get an W-9 and we had a very small window to submit monthly company checks.

RON N. | Overall Experience |
Rating:

Thanks

Lisa L. | Reservation |
Rating:

Very nice and friendly and got me serviced fast

Robert W. | Reservation |
Rating:

Called ahead. Reserved unit. Next day drive to location in car first to make sure ok. They said I needed my truck there. Got truck. Unit full of someone stuff. Next location.....same problem. Wow.

thomas d. | Overall Experience |
Rating:

The agent who delivered and picked up our uboxes was excellent. She was personable, friendly,helpful, and answered all our questions. I would highly recommend her.

Brett S. | Overall Experience |
Rating:

Thank you

Brittney P. | Overall Experience |
Rating:

Na

john b. | Overall Experience |
Rating:

great staff, very friendly

barbara f. | Overall Experience |
Rating:

The ladies who delivered my u box. We're amazing So friendly and fast

Certisteen S. | Overall Experience |
Rating:

Very good service and I would recommend them to my friends.

KENNETH K. | Overall Experience |
Rating:

great place,very good people. Only problem is space for parking in front and room to unload in back.

Frederick Y. | Overall Experience |
Rating:

Our entire Uhaul moving experience was poor. I will never move with Uhaul again.

Susan R. | Overall Experience |
Rating:

I NEVER give five stars to anyone. I moved to SC from ID. My first day in SC was made of nightmare material. The staff at this facility went above and beyond to help make this awful day salvageable.

Anita B. | Overall Experience |
Rating:

The staff at the Rivers Avenue location were very friendly and helpful. My only complaint is that when my UBox arrived damaged I was not immediately called.

William V. | Overall Experience |
Rating:

The associates were helpful and friendly. I was disappointed that the unit was not climate controled. . It was free and we love UHaul and will always rent from you in the future.

Cheryl B. | Overall Experience |
Rating:

The box was scheduled by your staff for delivery between 10:00-1:00. It was delivered at 4:30. Talking to someone took 3 calls and transfers to others who knew nothing. Sorry you were so busy.

karen p. | Overall Experience |
Rating:

did not go to facility

Tracy W. | Overall Experience |
Rating:

Elizabeth rocks She was more than accommodating when it came to my delivery and pick up of my Uboxes. Thanks you soooooo much

jessica r. | Overall Experience |
Rating:

The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.

No reviews have been submitted for this location.

Back
To Top