Customer Reviews for U-Haul Moving & Storage of Rivers Ave

4008 reviews

2155 Credit Union Ln   North Charleston, SC 29406
(Behind C&W Chinese Buffet and Salvation Army)

(843) 572-1140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(843) 572-1140

2155 Credit Union Ln
North Charleston, SC 29406
(Behind C&W Chinese Buffet and Salvation Army)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Caroline E. 
Rating:
4.0

The overbooking was an issue but resolved quickly. The time to wait could be excessive at times, because of only one staff member working the counter. However, the staff was very friendly and helpful.

ANGELA M. 
Rating:
5.0

Quick service and efficient

BENJAMIN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Nothing. Service is always great

Brandon P. 
Rating:
4.0

Your quotes do not match up with what i am charged at the time of picking up my uhaul trailers.

JERRY H. 
Rating:
5.0

Great Service!

Lyle P. 
Rating:
4.0

Parking lot could be bigger for that location since it's a high traffic area

TERRY S. 
Rating:
1.0

The first time I used this location about 2 months ago they the mileage was wrong on the contract, so I figure hey it's an honest mistake and they fix it. I used this location again yesterday and contract says truck needs to be returned with the starting amount of gas, 1/4 tank. Truck only has 1/8 of a tank when I get in. I bring it to the employees attention and she says I'll get a $22 reimbursement when I return it with 1/4 tank. Why not fix the contract? She didn't know how. These people are either scamming everyone that comes through that door or grossly incompetent. She didn't even know where my truck was at when I arrived. And they give me the keys to a truck that is blocked in by a trailor. Two thumbs down!!

Brock K. 
Rating:
5.0

Customer did not leave a comment.

LATOYA F. 
Rating:
5.0

Customer did not leave a comment.

Norman K. 
Rating:
3.0

Customer did not leave a comment.

CARLA P. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

Janie P. 
Rating:
3.0

The checkout process was fine the only problem was trying to get the credit card to go through coming back when is it waiting like 10-15 minutes the girl didn't say anything and then finally she said we were all set and she walked in and out like three times.She also wasn't very conversational

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Hazel N. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

chris L. 
Rating:
5.0

The UHAUL agent, Chris Spears, was very helpful and accommodating. Our original trailer drop location was full, but this nearby location allowed us to drop the trailer there instead. Thanks!

Thomas A. 
Rating:
5.0

Great service

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
4.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Brakes squeaked all the way across the country. Shake in the front end over 50 mph.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

Muhanned A. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

Not a thing.

ROSEMARY M. 
Rating:
1.0

WARNING: be sure you verify they will actually BRING your UBoxes to your final address, BEFORE you load them up and send them away! I was moving and needed a temporary storage option for 6 weeks. I rented three UBoxes and they were delivered and picked up from the move-out with no problem; the driver was great! From there, it was all downhill. I called to arrange delivery and learned they won't bring the boxes to my new home…I have no idea why! The options, now they they're basically holding my belongings hostage, are: (A) rent a truck and unload my storage units at the storage facility, then drive my belongings to the new house or (B) let them load the boxes onto a trailer and I can pull it, myself. So basically, I can foot the bill for an entirely separate second move -or I choose the convenient but “feels wildly unsafe” option of pulling this massive trailer with three containers on it. Unbelievable. Customer serviced asked if I verified my “deliver to” address - well, if it had been on the form I had to fill out to RENT the boxes, I guess I would have. Since I'm moving to a huge, established neighborhood in a central-located spot…why on earth would I have thought they wouldn't bring the boxes back???

Rebecca F. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Seems like lady who took my order messed up my contact information, when I came to return vehicle and used website to return , I couldn't login because it was not matching what they had on file. Therefore we were on a phone for over 30 min with customer support before someone even responded. Terrible customer support….

VOLHA S. 
Rating:
5.0

Fuel Reimbursement

Matthew B. 
Rating:
5.0

Nothing!!!

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Cal M. 
Rating:
5.0

Friendly / knowledgeable staff. Smooth counter rental - return

CYNTHIA J. 
Rating:
1.0

Customer did not leave a comment.

Rebecca L. 
Rating:
3.0

Customer did not leave a comment.

jaron L. 
Rating:
3.0

just make sure you check that your trucks are in good condition to be used and that it provides security for those who drive them before renting them to your customers. Also make sure they are clean , bc the one they gave to me was full of mold in the drive area.

THATIENE D. 
Rating:
5.0

Customer did not leave a comment.

TANISHA S. 
Rating:
1.0

I will be seeking a full refund do to the fact Ubox stopped delivering containers to our house and I was forced to use a local mover to clear our house. I only received 3 containers of the 5 I needed to move. I had to pay $1700 to finish the local move.

Ross M S. 
Rating:
4.0

Customer did not leave a comment.

COURTNEY L. 
Rating:
4.0

Customer did not leave a comment.

MARTINA G. 
Rating:
5.0

The employee working did a great job, considering she was the only person there to help customers. At 4 PM the place was fairly busy.

Rickter H. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
4.0

Customer did not leave a comment.

HOWARD S. 
Rating:
5.0

Easy to check out.

Harold G. 
Rating:
5.0

Great customer service from Olivia. She answered questions from me and dealt with the phone calls in a professional and pleasant manner at bot check out and check in.

Crystal B. 
Rating:
5.0

Olivia was very kind and respectful. A previous customer with my rental was late and she stayed until he came and even checked me in. Thank you again for your spectacular customer service.

MALAYSHA B. 
Rating:
3.0

Advise the next customer, should this happen for them, that a One-Way rental, such as a move from one city or state to another, is not subject to a refund for unused days (early turn in). Very disappointing to find out AFTER THE FACT, that a 9 day rental that turned into a 5 day rental, due to the Apartment management Co. and no Fault of our own), would not be refunded. Thanks U-haul. You kept $180.00 of MY MONEY.

Logan W. 
Rating:
4.0

The location is very cumbersome and tight. An enter and exit sign would be extremely helpful. Offering an SOMEWHAT or MAYBE, instead of just YES and NO would get you more accurate reviews because that's what I wanted to rate this location but couldn't do a yes.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
5.0

Customer was outstanding !!!! Nothing to improve.

BRIAN M. 
Rating:
3.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Three girls the best staff I've ever seen they should train other u haul employees

Dennis C. 
Rating:
3.0

I was charged for gas and I returned the truck back to the level of gas that I received it. I am calling when they open for a refund.

REGINA Y. 
Rating:
5.0

I was very satisfied with everything, from check out to check back in. No complaints at all! 😊

TIFFANY G. 
Rating:
4.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

joshua G. 
Rating:
5.0

Customer did not leave a comment.

mark R. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS K. 
Rating:
5.0

Customer did not leave a comment.

chris l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albert H D. 
Rating:
1.0

I will not be charged the full rate of two full days for a truck that I only rented for 4 hours I pick the truck up at 6 and had it back to your establishment by 10:30 and if there is any kind of argument about this I will hire a lawyer we can look at the cameras demand that the cameras people down I was charged the price full price of two full days for my truck and when I got there and bought the truck yesterday I signed a contract for only same-day rental and they charged me without my consent or two full days claiming a drop the car off about two hours ago?

Leah H. 
Rating:
5.0

Customer did not leave a comment.

PERSEPHONE B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
4.0

Employees need to explain how the u-hall application works for accepting and delivering the truck at drop off depot. I'm a first time user and wasted a lot of time checking out. Peter Ruth

Peter R. 
Rating:
5.0

Ed was absolutely the best! A real professional and excellent customer service!

Shareen M. 
Rating:
3.0

Customer did not leave a comment.

AUDREY C. 
Rating:
4.0

Customer did not leave a comment.

Makenna R. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Xavier G. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
3.0

just your average drop off location. when I dropped the truck off the person said nothing to me. I asked if i needed to do anything else and she said "nope". I said have a great day and left... all in all just fine...

Nicholas A. 
Rating:
1.0

Arrived to check in online and i still had to go inside to get the keys. The attendant didn't go outside with me and when I found the rear lift locked, I had to go back inside to ask her to unlock it. She did and then I find out the dolly I requested wasn't there, no apology or resolution were offered for this issue so at some point it felt like I was intruding on her time.

IRVING S. 
Rating:
5.0

Excellent fast and friendly service!

LORI ANNE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
4.0

Customer did not leave a comment.

LORAINE B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

DEBRA C. 
Rating:
1.0

Still trying to resolve a billing issue. Apparently we were not completely moved out of the WSS (?) The GM at this store was to call back and has yet to do so. Very frustrating! Nearly impossible to get someone to answer the phone, let alone follow thru. One pod leaked and items needed to be disposed of.

Deborah G. 
Rating:
3.0

Customer did not leave a comment.

ANDREA A. 
Rating:
5.0

Customer did not leave a comment.

NATHAN C. 
Rating:
5.0

The woman that accepted the uhaul was very nice and helpful

Jesse C. 
Rating:
4.0

convenient drop off location seemed huge and maintained altho there was trash on the ground in the lot where we parked the truck - the office was closed so we did not interact with any staff

GRACIA C. 
Rating:
5.0

Customer did not leave a comment.

SUNI M. 
Rating:
4.0

Customer did not leave a comment.

Chrystal G. 
Rating:
5.0

Customer did not leave a comment.

Thomasina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Estela S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
3.0

Customer did not leave a comment.

AUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

Annette P. 
Rating:
5.0

Customer did not leave a comment.

IRA B. 
Rating:
5.0

I'm saddened to have had to leave without my belongings. It was a hard decision but UHaul was and is an excellent place for storage.

laura p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

christopher S. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

The representatives were awesome!!!

Josephine M. 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
1.0

Inside the unit its self there is no lights and the problem with the key pad was an incovince to myself and I'm sure the staff also. Thanks to Meghann for all she did to help me out each time month after month with gaining access to storage area due to key pad or card not working.

Timothy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenor D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RODOLFO F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eva S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aiesha C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy D.  |  First Impressions 
Rating:
5.0

I had a really great experience. The owner and staff are extremely friendly and helpful and the processes of renting a truck and a storage unit were very smooth and simple!

Emily D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Douglas F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eva s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah F.  |  First Impressions 
Rating:
5.0

Friendly and helpful Uhaul staff made my first Uhaul storage experience enjoyable! Location off main busy street feels safe with easy access.

Theresa P.  |  First Impressions 
Rating:
5.0

The new manager is great! She was very helpful and accomodating.

Cameron C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamilee S.  |  First Impressions 
Rating:
4.0

The space was good—Only issue is parking area is a bit congested, and it takes a lot of time to get a phone answered.

Judith T.  |  Overall Experience 
Rating:
5.0

Went above and beyond to make sure I was taken care of with storing my belongings.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda C.  |  First Impressions 
Rating:
5.0

Great service. Really happy with the unit!

Brandon S.  |  First Impressions 
Rating:
5.0

The guys were very nice and accommodating

Denise A.  |  First Impressions 
Rating:
5.0

We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.

Patrick D.  |  First Impressions 
Rating:
5.0

Justin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.

eloise w.  |  Overall Experience 
Rating:
5.0

Excellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.

Edson M.  |  First Impressions 
Rating:
4.0

Good customer services

Leroy D.  |  First Impressions 
Rating:
5.0

The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.

jessica r.  |  Overall Experience 
No reviews have been submitted for this location.

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