Customer did not leave a comment.TRISTAN SHAUN C.
U-Haul Moving & Storage of Rivers Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RALPH K.
Customer did not leave a comment.RICHARD G.
Customer did not leave a comment.LOUIS C.
Nothing, uhaul customer service was excellent.Robin G.
Customer did not leave a comment.Gary G.
I did not rent anything! You screwed up verifying your customers contact info. I told you this once and you did nothing. Never using lazy U-Haul again.ABU R.
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.RICKTER H.
Customer did not leave a comment.Susan O.
Nothing. Friendly quick and easyMARTIN M.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.antonio G.
Did not have the van I reserved so was switched to a 10' truck. Made it to my location with truck to find that the appliance dolly was left out. Had to return to uhaul location to get dolly and return to location. This caused an excess number of miles than originally planned and excess gas usage. Still charged for it.GAGE Q.
Customer did not leave a comment.carl B.
The only problem I had was that the battery died & I had to get a jump. Then I was afraid to turn it off until I returned the truck same day. The young woman that is there has excellent customer service & is very efficient & knows the trailers & trucks for the size load I had. Now that's excellent. Can't find many that go out of their way to do thatCECELIA A.
Customer did not leave a comment.XAVIER L.
Customer Service is terrible at this particular location.Kalyx J.
Customer did not leave a comment.Glenn M.
Speed up deposit returnsVERNARD S.
Customer did not leave a comment.Rachel S.
Customer did not leave a comment.Tony E.
Wonderful, would highly recommend.CHARLIE R.
No improvementsDavid T.
Customer did not leave a comment.COURTNEY P.
Everything was great, and the young lady that served me was very kind and professional this was my first time renting anything from U-Haul but I was impressed... thanksROBERT B.
Well I would strongly recommend keeping the clerk that checked me out and checked me back in right where she is!!! It is clear that she cares about customer service and in today's world she is definitely a perfect 10 I can't thank her enough very appreciative of her professionalism and courtesy as well as attentiveness to our needs!!!bu believe her name is Bethany or Britney the one that actually rang me up at the cash register, all the others were nice people but it was clear she was sort of coordinating the entire process and I'm very gratefulShane H.
Customer did not leave a comment.Juanita A.
Customer did not leave a comment.Lauren M.
All The Ladies were very pleasant and did a great job. Not much to improve on from my visit.MICHAEL F.
Customer did not leave a comment.JOEL H.
The staff was very friendly and helpful. The gentleman who assisted me was fantastic. I would not only recommend them, but look forward to renting again with this location.William H.
Maybe one more employee to assist customers if busy spell should occur but for only 2 there today when I returned van and the young lady whom helped me with card key issue in a professional and quick fix to storage entry accessTimothy D.
I had a really great experience. The owner and staff are extremely friendly and helpful and the processes of renting a truck and a storage unit were very smooth and simple!Emily D. | Overall Experience
Customer did not leave a comment.Maurell W.
Customer did not leave a comment.Douglas F. | Overall Experience
Stop giving Uhaul out that just came in so it can be properly check in. Two clean them outJenine J.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.JACQUELINE K.
Customer did not leave a comment.Shane J.
Customer did not leave a comment.William L.
The whole process was easy and simple.Outstanding service!!PHILIP C.
Customer did not leave a comment.Colten P.
Pick up and drop off was very quick. Staff were very friendly.Carla P.
Bethany was outstanding. Not only was I impressed with the friendly/cheerful and positive attitude by the store manager and others during a visit to the store a few days before (which is why i selected this location over another), but i observed them in action. Providing training to a new employee in asking the right questions over the phone, as well as the maintenance and cae of the equipment. Mike quickly checked out the vehicle in in a friendly and professional manner while Bethany opened up the hood, checked fluids,filled the windshield washer tank. A great team at this location.Michael M.
Customer did not leave a comment.Shane M.
The rental went well with 1 exception the allowed mileage was too low. I picked up the truck at Uhaul company store because I trust the inventory and process better at company stores. I drove about 10 miles to Pooler Georgia where my son's apartment is. We loaded the truck and drove straight to North Charleston, SC to unload then straight to Uhaul company store to return truck. Unfortunately I was informed I went over my allotted miles and had to pay $9 and change. Not a dealbreaker but leaves a bad taste after a flawless move.RANDALL M.
Truck ran well but leaked inside. Damage to several of my belongings. The store manager was very nice and willing to assist. Excellent customer service.Jacqueline H.
Nothing. The young lady That helped me was fantastic. She got me set up over the phone and the next morning helped me quickly get the van rented and also quickly got me checked in when I returned it later in the day.Lynne B.
Customer did not leave a comment.Deborah F. | Overall Experience
Customer did not leave a comment.Matt M.
Customer did not leave a comment.STEVEN A.
Customer did not leave a comment.Alyssa N.
Customer service was great!BILLIEJO R.
Customer did not leave a comment.Steven M.
Friendly, quick drop off, which was good. Asked if any issues, I explained what issues I thought were relevant, transmission and alignment, she seemed as if she was going to have things checked out before the next person. The truck jerked to one side even if you hit a small bump in road, which is pretty frightening. All good thoughKristen S.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.Hoyt H.
Customer did not leave a comment.eva s. | Overall Experience
Customer did not leave a comment.VICTOR K.
Very friendly staff and quick service.tony G.
Customer did not leave a comment.LILIANE S.
Customer did not leave a comment.Deborah F. | First Impressions
Customer did not leave a comment.Timothy C.
N Chareston was great to work with. So was Huber Heights, OH. Thank you.Steve W.
The girl at Uhaul attached the trailer to my hitch. She explained well. I had to adjust the chain length once during my trip per her instructions. All went smooth.SAIYED H.
Great customer service at pick up & drop off. Kind friendly people on both ends. They made a difficult situation so much easier. I'm grateful!!!Mary W.
I have used this service 3 times and have always been satisfied. There is nothing to improve. ThanksANNABELLE R.
Clerks were very prompt and courteous. Service was excellent. Would definitely recommend them to others.EDSEL B.
It was perfect!!!Danica S.
Friendly and helpful Uhaul staff made my first Uhaul storage experience enjoyable! Location off main busy street feels safe with easy access.Theresa P. | First Impressions
Customer did not leave a comment.CHARLES O.
Representatives at the desk are super polite and know the products. The showroom is well stocked. The truck I rented was new And clean. All modern tech is used for your convenience . I'm a repeat customer at this location.Claudia D.
Staff was Very helpful, I originally rented a Tow dolly and then realized I couldn't use a dolly for my sons vehicle so went in panic mode as I was 4 hours from home and Uhaul was about to close but the staff here traded out my contract for trailer and got me on road fast ! Very appreciativeWilliam W.
As a manager at my job, I noticed this location to be understaffed or miss managed. I had to wait outside for 10 mins then I rented a uhaul for just the night and was charged for 2 days. I had the uhaul back 3 hours after I rented. Same day. That showed me what I needed to know with oversite and incompetence. I don't mean to bash, but if I needed that extra money badly I would have been up a creek because it takes days for a refund. Doesn't seem fair in a pandemic for some people. Then, I was charged for a storage unit even after I closed my unit out. Which again showed me the oversite or issue there is with the payment system because that money was also needed for something else yet it came out of my bank for a unit I didn't rent any longer.Brandon H.
Customer did not leave a comment.Tiera G.
Customer did not leave a comment.Christian W.
Customer did not leave a comment.consuella W.
Customer did not leave a comment.Chris M.
Very friendly staff and fast, was in and out quicklychad W.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.Sabrina B.
Customer did not leave a comment.Frank A.
The site said a piece of equipment was available and as i reserved it but was called on my way to say it was not, however they located one and upgraded it to a trailer at no additional cost. I appreciate the service and the equipment operated like a champ.Diane J.
Very few employees were wearing masks, some were not wearing their mask correctly. Also, there were some customers who were not wearing masks, using company telephones and I didn't see not 1 person wipe down the phone after use. Seems like this store is not following cdc guidelines, I will not be returning. I felt extremely uncomfortable. The store manager was wearing his mask, did help me and I'm thankful for that.Charity G.
I was over charged and nobody is doing anything. I have a final receipt for $257 and some change. That includes $167 and some change for the rental and estimated mileage of 100 miles. I went about 90 miles more than estimate, which would be ok. I was charged another $167.81 thats caused my account to overdraft. Why? Did this happen?Richard S.
Customer did not leave a comment.Gregory H.
The trailer looked good and clean. However when I was offloading it, there was pudding of water on boxes from rain that we drove in most of the way to Pensacola,FL. The trailer had leaks.William M.
I was totally impressed by the level of service and value.sam C.
There was miscommunication regarding the furniture dolly. Over the phone I was instructed to leave it beside the Ubox. Upon pickup of the Ubox, the driver informed me they were not responsible for it. My car had already been shipped so I could not drop off the dolly at a location. I nearly missed my flight and spend $20 extra for an Uber. Very poor communication and an inconvenience for the added expense.Keith Q.
Scheduled dates kept changing. Had to get another box costing me more money then I budgeted for. Said box was overweight when it wasn't. Was charged 3 times for a delivery. Made numerous calls to get issues cleared up. So all and all it cost me a 1000.00 extra for no reason. And a lot of stress.Lorraine G.
The truck smelled like cigarette smoke which made the trip miserable.George G.
Customer did not leave a comment.Erin M.
Customer did not leave a comment.Erin M.
This store is the cleanest, nicest, most hardest and the most delightful uhaul store I've have ever had the privilege to deal with! Every time I have ever needed to rent anything i just call and they book me and make life so much easier! The staff is so amazing and just make you feel like family! Truly has been the most dedicated employees that I have ever seen! The employees are like a team that works so well together and they do more at this location than I have ever seen with some of the greatest teamwork... I am so honored to have such a uhaul rental place! Definitely a fast pace and lots of great workers with a staff that truly knows how to work so great together! It's almost like a pit crew for nascar! Thank You!Steven C.
Originally I was scheduled at Central Station 1418 Remount Rd North Charleston, SC and the agent was no where to be found. After waiting for a half hour and calling a mail box that was full, I called UHaul and they rescheduled me at: U-Haul Moving & Storage of Rivers Ave. They were professional, helpful and turned my situation around. Thank you. They did an excellent job and so did the customer service representative I contacted for after hour drop off and instruction. I will recommend U-Haul Moving & Storage of Rivers Ave to everyone.DOUGLAS G.
Everything went smooth and David was awesome! Such great customer service. Would definitely recommend!Koriko B.
Nothing. By far the best experience I have had working with u-haul for my moving needs.Mark H.
Customer did not leave a comment.Anthony P.
The 24/7 phone return failed miserably. I was trying for almost 30 min, without success. I finally had to call the customer service number. I finally was able to return hauler after waiting another 20 minutesGregory M.
Customer did not leave a comment.leroy A.
Customer did not leave a comment.Chris S.
The original location was some cheesesteak place further up rivers avenue that wasn't even open. I would highly suggest not using these random places as pickup locations since they're apparently not open when they're supposed to be in all cases.Nicholas H.
Customer did not leave a comment.ALEXAGUAS F.
The new manager is great! She was very helpful and accomodating.Cameron C. | Overall Experience
Customer did not leave a comment.Tamilee S. | First Impressions
The space was good—Only issue is parking area is a bit congested, and it takes a lot of time to get a phone answered.Judith T. | Overall Experience
Went above and beyond to make sure I was taken care of with storing my belongings.Michael G. | First Impressions
Customer did not leave a comment.Amanda C. | First Impressions
Great service. Really happy with the unit!Brandon S. | First Impressions
The guys were very nice and accommodatingDenise A. | First Impressions
We moved in Sept of 1995. We are getting this survey because some how the computer showed us as moving out. Hayden "Russell" at the Rivers ave "Credit Union Lane" was very helpful fixing the issue.Patrick D. | First Impressions
Justin and the rest of the workers was there was friendly nice and if I would ever come back to Charleston I will use you guys again.eloise w. | Overall Experience
Excellent overall customer service with clean air conditioned storage units! Beyond my expectations after a poor experience when renting truck in Kentucky.Edson M. | First Impressions
Good customer servicesLeroy D. | First Impressions
While I think this U-haul location has the best customer service of all locations I have dealt with, I was not pleased with the price of storage compared to other locations in town.Michael B. | Overall Experience
Always a great experience at this locationMichael B. | First Impressions
Justin Brownell, from the uhaul facility on Rivers Ave in Charleston SC, was the light at the end of the tunnel, he went out of his way to make up for multiple issues with Uhaul/ubox in San FranciscoMatt L. | Overall Experience
I have to say, everything promised was delivered thank youTom H. | Overall Experience
We rent a U-Haul box. The company was great. They delivery drive was amazing. The only thing was the box would not close properly & would leak.shaine b. | Overall Experience
Very accommodating and professional!Ralph L. | First Impressions
The staff is always helpful and friendlyJames G. | First Impressions
Very friendly staff. U Haul could improve it's billing and credit terms for business customers. It took a while to get an W-9 and we had a very small window to submit monthly company checks.DJ P. | Overall Experience
ThanksRON N. | Overall Experience
Very nice and friendly and got me serviced fastLisa L. | Reservation
Called ahead. Reserved unit. Next day drive to location in car first to make sure ok. They said I needed my truck there. Got truck. Unit full of someone stuff. Next location.....same problem. Wow.Robert W. | Reservation
The agent who delivered and picked up our uboxes was excellent. She was personable, friendly,helpful, and answered all our questions. I would highly recommend her.thomas d. | Overall Experience
Thank youBrett S. | Overall Experience
NaBrittney P. | Overall Experience
great staff, very friendlyjohn b. | Overall Experience
The ladies who delivered my u box. We're amazing So friendly and fastbarbara f. | Overall Experience
Very good service and I would recommend them to my friends.Certisteen S. | Overall Experience
great place,very good people. Only problem is space for parking in front and room to unload in back.KENNETH K. | Overall Experience
Our entire Uhaul moving experience was poor. I will never move with Uhaul again.Frederick Y. | Overall Experience
I NEVER give five stars to anyone. I moved to SC from ID. My first day in SC was made of nightmare material. The staff at this facility went above and beyond to help make this awful day salvageable.Susan R. | Overall Experience
The staff at the Rivers Avenue location were very friendly and helpful. My only complaint is that when my UBox arrived damaged I was not immediately called.Anita B. | Overall Experience
The associates were helpful and friendly. I was disappointed that the unit was not climate controled. . It was free and we love UHaul and will always rent from you in the future.William V. | Overall Experience
The box was scheduled by your staff for delivery between 10:00-1:00. It was delivered at 4:30. Talking to someone took 3 calls and transfers to others who knew nothing. Sorry you were so busy.Cheryl B. | Overall Experience
did not go to facilitykaren p. | Overall Experience
Elizabeth rocks She was more than accommodating when it came to my delivery and pick up of my Uboxes. Thanks you soooooo muchTracy W. | Overall Experience
The staff were incredibly patient and kind, and my UBox was delivered and picked up in a timely manner.jessica r. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!