Customer did not leave a comment.Danny L.
Customer Reviews for U-Haul Moving & Storage of Roanoke
Roanoke, TX 76262
(@ Hwy 114)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tires were nearly new and in very good shape. The manager was great in assisting and documenting the hookup. Tires pressure looked good, but when checked by me at my home, was way under the 65psi that load range D are suppose to be run at. This is my 3rd one way rental from the 3rd pickup different pickup point in the Fort Worth area. Why aren't your dealers required to check pressures and document that along with the hook up? Eyeballing the tires is a very good way to cause a premature tire failure. A simple gauge and pump is a easy way to extend tire life by eliminating uneven wear and unnecessary heat buildup leading to premature wear problems and dangerous blowouts. Not to mention giving the best MPG possible from the tow vehicle. All 3 of your rental places sent me out on a thousand mile trip from TX to GA with tirepressures ranging from 28 to 40psi that I corrected at my home with my gauges and compressor. Is this lazy or willful neglect on Uhauls part?Daryl P.
Customer did not leave a comment.David T.
The person working at this location was terrific. She was helpful and provided great service. It made the entire rental experience a much less stressful one. Very happy with her help and with the rental itself.Kimberly B.
Frequent renter rewards or discounts! Friendly staff, easy pick up and returnJeffry W.
Great job! Thank you.Scott M.
All goodMichael L.
The folks were very nice and the whole process was very easy. Truck was ready to go and the return was smooth.Chad S.
The folks were very friendly.roland g. | First Impressions
Customer did not leave a comment.Joel R.
Not lie about the charges.Julie H.
Customer did not leave a comment.Phillip W.
Customer did not leave a comment.James S.
Staff was great, no issues at all. Plus honored my mileage for pick up, since it was what I reserved.Christopher W.
Very accommodating and professional! All employees are friendly and always welcoming.ally n. | First Impressions
Customer did not leave a comment.Kenton M.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Phillip C. | Overall Experience
Customer did not leave a comment.Matthew T.
Customer did not leave a comment.Jason B.
My first time there I could have used a sign directing me to the office.Craig W.
Customer did not leave a comment.Jazmakeya B.
tough location to get to but attentiveness of staff eased that sufficiently.John B.
Customer did not leave a comment.Dan A. | Overall Experience
Customer did not leave a comment.Dan A.
Customer did not leave a comment.Esteban R.
Ran late. Thought I was paying for the day. Would never answer the phone. Tried 2 different numbers. The second number finally transferred to a automated system that told you to go on line to make changes... blah blah. Yes I have time to stop in the middle of a move to try and call and log in. So finally i received a call when it wasn't returned in 3 hrs and then got an attitude and was hung up on. So no I won't be back nor will I recommend them. The next day i continued my move with my other local uhaul oh and j booked a move with one of my clients and we used the other uhaul as well and next week when I move yet another client from Southlake to Keller, I'll book thru the other local uhaul so I would say based on the rudeness of the staff, you lost 600-$900 .Jerry D.
Rebecca is smart and friendly. The only reason I moved out was no available climate controlled unit for me.ANDREW G. | Overall Experience
Customer did not leave a comment.David W.
Customer did not leave a comment.Joseph A.
Re-pave the driveway.Charles K.
Customer did not leave a comment.Jordan G.
Great service, Richie was very friendly and very helpful.Sven H. | First Impressions
Had a wonderful experience at this location. Very friendly and prompt service. Excellent quality of vehicle for renting. Wish you much success.Robert M.
You are bestGeorge P.
Customer did not leave a comment.Trevor K.
Customer did not leave a comment.Jordan G.
Customer did not leave a comment.Jordan G.
Customer did not leave a comment.Jessica C.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Greg W.
Customer did not leave a comment.Patricia W.
Customer did not leave a comment.Paula M.
I would definitely Rent from this Location in the future.Tim B. | Overall Experience
I really enjoyed this storage facility and if needed, I would recommend everyone who need a storage to consider this location first. The facility stays very clean and the the employee are super nice, friendly all of the times to all customers. If they can assist you. You can not find a storage as clean and nicer employees for a company.. if I was the owner, I would grant them a pay raise.. Thank you....lopaka K. | Overall Experience
This location is difficult to get to. The office area is very small and cramped. However the staff was excellent.Jason W.
Great customer service polite and helpful staffRamon J.
Thank youGreg W.
I rented 12 blankets but they weren't in the truck when I left the location. My wife had to go back and pick them up for me. in error I assumed the blankets would have been placed in the back of the truck when I picked it up.Robert B.
Rebecca was extremely helpful and friendly! She made the process so quick and easy and took all the extra steps to make my storage experience exceed all expectations. I would definitely recommend using the Roanoke, TX location to anyone looking for a little extra space!!Erica B. | First Impressions
Customer did not leave a comment.Benjamin T. | Overall Experience
Customer did not leave a comment.Roger S.
Rebecca & her staff were wonderful!AMANDA S. | Overall Experience
They still care about peopleThomas D.
Richie was very helpful.PHILIP S. | First Impressions
Customer did not leave a comment.LOVELL L.
The attendant was very helpful and informative, once I found the proper spot to park. The area needs to be better marked as to where to drop off the vehicle.PHILIP S.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.DaLisha C.
Customer did not leave a comment.Elizabeth N.
Customer did not leave a comment.Elizabeth N.
Had issues dealing with UHaul Corp...MUCH prefer dealing with the smaller locations. More personalized attention and don't deal with any false promises.Douglas K.
The Guy is rude and acting smart in his answer. even i was not talking to him he keep putting his nose in. no complaint about the ladyRamadan M.
Customer did not leave a comment.Jeff J.
Customer did not leave a comment.TESSA B.
Customer did not leave a comment.Carolyn H.
Great place to rent equipment. Service was outstanding, 10 of 10.Michael R.
The desk crew was great. Super easy to pick up and they even added free miles to my rental. Thanks!Kellee L.
Customer did not leave a comment.Lindsey P.
Customer did not leave a comment.Stephen S.
The staff are nice, friendly and quick to get you on your way.Susan U.
Customer did not leave a comment.Philip A.
Customer did not leave a comment.JERROLD V. | First Impressions
Customer did not leave a comment.Kathleen R.
Really, everything went VERY smoothly.Erich M.
Great people and ServiceKevin S.
Customer did not leave a comment.Albert E.
Quick and easy drop off. Ritchie and Cole were very friendly and helpful.Dewayne H.
Outstanding team in all respects!!!John Y.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Jamie O.
Customer did not leave a comment.ABRAHAM C.
Great service!!!!Eduardo R. | Overall Experience
This location in Roanoke is awesome! Super friendly and helpful staff. I had a great experience--it made my move much less stressful.Amanda B.
Couldn't be better.Eduardo R.
Customer did not leave a comment.Donald N.
Customer did not leave a comment.Destiny T.
Location is not maintained, employees did not have masks on inside the small building nor when asking me for help putting trailer on hitch.Alejandro D.
Absolutely nothing they were excellent and very very helpful.Elisha T.
Customer did not leave a comment.Janay B.
Great service and friendly helpful personnel.Michael R.
Great location and service! There is a lot of large water puddles on the storage property, but other than that, completely satisfied.Robert S. | First Impressions
Customer did not leave a comment.George P.
Great communication. Only issue I had was the email that I was sent with a list of online â€œto doâ€ before delivery of Ubox (provide delivery location, etc) kept giving me an error message. I ended up driving to the uhaul office to verify everything was set. Woman who helped me and the driver were wonderful.Stacy L.
Wonderful pick up experience except for one thing. Pick up is in a small office. The lady checking us out was excellent and wore a mask. The gentleman at the other register did not. The office is way too small to socially distance. It was uncomfortable in this pandemic time.Natalie R.
Becky is a great representative of UHaul. She was very helpful.John S.
Customer did not leave a comment.DALE T.
Amazing customer service!!!Michael A.
Customer did not leave a comment.Phillip S.
Everyone was great. The manager was exceptional.Nick B.
Customer did not leave a comment.Jeffery N.
The staff was amazing and the truck was big enough for my project. Thank you!Howard P.
Customer did not leave a comment.Frank L.
, I rent very often from uhaul and upon returning my trailer last evening I was not given the link to complete the after hours return. The trailer was return in perfect condition and clean, so therefore I'm asking for the $20 to be returned to my credit card on file used for the purchase.Billy L.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Petro S.
Customer did not leave a comment.Gary A.
Customer did not leave a comment.Michael M.
Rebecca and the other associate, I can't remember her name, both were amazing! Very friendly, very helpful and outstanding customer service. Next time I need a truck I will come see these ladies again! Thank you for doing a wonderful job! Merry Christmas!Ryan L.
I always felt my storage items were secure, I was always able to access the unit. The location was convenient for me. The reason for leaving is I no longer needed a storage unit.leo w. | Overall Experience
Customer did not leave a comment.William S. | First Impressions
Make your app more user friendly. I had trouble returning the truckDonald D.
Customer did not leave a comment.William S.
This location has TONS of choices and makes it so easy. Since you refill the truck back to what it was when you checked out, they even give you an easy chart to show you how many gallons will bring it back to the level you need so you don't overpay. Brilliant! Also, Rachel is a joy to work with. Highly recommend!!Shandra D.
Customer did not leave a comment.Alan U.
Customer did not leave a comment.Tracy D.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Stacy I. | First Impressions
The staff was very friendly and helpful.Gerald E. | Overall Experience
Great all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!Rhonda W. | Overall Experience
Customer did not leave a comment.Craig S. | Overall Experience
Customer did not leave a comment.Ron O. | Overall Experience
Staff very professional and courteous.David allen H. | Overall Experience
The new management is what I like the best. They have improved the storage facilityDavid F. | Overall Experience
Everything is good for meGrace L. | Overall Experience
My experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward RiosEdward R. | Overall Experience
Price just a little to highSheldon C. | Overall Experience
I have been a regular customer for over 30 years . I had my daughter go to rent small u haul to move to Austin Tx . A bill of $750 is absolutely absurd. I could have hired two men and a truck for that price . I will pay my obligations to u haul . As a father of three 18-23 Daughters , I will instruct them to NEVER BE OVER CHARGED BY U HAUL AGAIN , This will not make a dent in your business, but I will never use your company again for anything . I will also tell as many golfs in my large neighborhood right here next to your location not to be taken by your company.RUSSELL D. | Overall Experience
The staff has bent over backwards for me Even trying to determine why my UBOX shipment has not left Bakersfield 1 week later. I guess the Eagles song hotel California applies to my UBOX. Now the Roanoke operations is a true customer service operation. Calling me and updating me Thanks DSelfDavid S. | Overall Experience
Rebecca and Ritchie are the kind of employees that everyone wants to have. They made everything easy and convenient for my family. It was nice knowing with all the uncertainty of a state to state move they were there to back us up. I am eagerly anticipating the next time i have to use uhauls services because these two people left a really good impression on me. Thanks Rebecca and Ritchie. You guys are rockstarsMartin T. | Overall Experience
Customer did not leave a comment.Alicia C. | Overall Experience
This was the best UHAUL experience we have ever had.The management team and staff are friendly, professional, nice and extremely helpful. We will continue to use this facility as we have used opened and closed storage units, rented trucks and bought supplies. THe manager, Richie is phenomenal with customer service.Christy T. | Overall Experience
Customer did not leave a comment.STEVEN M. | Overall Experience
The only constructive feedback I would give us fix the road leading up the hill to your place.David G. | Overall Experience
Absolutely the best Uhaul in North Texas. Best customer service from the staff. Always willing to help with anything.richie w. | First Impressions
Customer did not leave a comment.ray b. | First Impressions
Customer did not leave a comment.ray b. | Overall Experience
Customer did not leave a comment.Stephanie F. | Online Move In
Very good & helpful staffDwain T. | Overall Experience
Customer did not leave a comment.Mary J. | Overall Experience
Customer did not leave a comment.SUSAN N. | First Impressions
The staff was extremely professional and courteous. My storage unit was flooded in front of it every time it rained. Numerous times when I got out of my vehicle I stepped in small ponds that covered my shoes. My storage unit itself was more than adequate.KEVIN L. | Overall Experience
When we entered the gate, we pulled through, the moving truck came through, and our friend’s truck all came through the gate with no issue. After we unloaded our trucks, we were pulling out of the property. The gate started to close. There apparently was no safety sensor on the gate and it hit our truck. It broke the door handle, rear wheel well, and scratched the paint down the side of the truck.Jennifer P. | First Impressions
Very helpful and friendly staff.brent h. | Overall Experience
To whom it may concern, Rebecca and Ricky made my experience quite easy and they are truly exceptional Employees. They deserve a raise because in my opinion they went beyond to make sure everything was in order for my move. I will definitely recommend them.Doreen G. | Overall Experience
Customer did not leave a comment.Patrick L. | Overall Experience
Customer did not leave a comment.Phillip C. | First Impressions
I worked with an absolutely wonderful young lady Rebecca McClure she is definitely a great manager and I will mention this to everyone who needs assistance in moving and needing a storage.Doreen G. | First Impressions
Customer did not leave a comment.CHARLES E. | First Impressions
Customer did not leave a comment.Shafony B. | Overall Experience
Customer did not leave a comment.David allen H. | First Impressions
Customer did not leave a comment.Gerald E. | First Impressions
Customer did not leave a comment.Bothwell C. | Overall Experience
Very convenientDavid G. | First Impressions
I am moving stuff in to my storage facility and have to tread thru ankle deep water to get into my unit.KEVIN L. | First Impressions
Out standing service and I will recommend U- Haul storage in Roanoke Texas to my friends.B-LINE T. | Overall Experience
Np problems encountered. All was good.ROBERT G. | Overall Experience
Customer did not leave a comment.Ricky T. | Overall Experience
The owners were very sweetie an very nice. They helped provide excellent support when needed.ROBERT J. | Overall Experience
Customer did not leave a comment.Mikayla R. | Overall Experience
Great staff, always very helpful.Fred L. | Overall Experience
Both the owner and his wife were friendly and helpful.ROBERT J. | First Impressions
Exceptional customer service. Very kind, helpful, and competent.rachael w. | First Impressions
worked out great for me,close to our home,very pleasedMICHAEL C. | Overall Experience
Great service!Daniel D. | First Impressions
Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to allEdward R. | First Impressions
Fantastic to work with!Eric B. | Overall Experience
They were extremely helpful and polite through our entire stay. I would highly recommend this facility!Brandi H. | Overall Experience
There should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It’s frightening to know probably carried those into my new home.Shahieda R. | Overall Experience
Staff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.Charles L. | Overall Experience
Excellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.Peter V S. | Overall Experience
Great facility. Terrible road getting to it.George C. | Overall Experience
Richie and his wife were always really nice!Kasheva B. | Overall Experience
👍🏻Noelle W. | First Impressions
Wonderful customer service!CHARLES L. | Overall Experience
Great place.KRYSTAL M. | Overall Experience
Overall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.Jeremy W. | Overall Experience
Great staff. Very friendlyDavid F. | First Impressions
The people are very knowledgeable and friendly, and super helpful, if and when I would use them again,gia v. | Overall Experience
Front desk employees were extremely helpful Our storage unit was cleanRobert K. | First Impressions
Friendly Knowledgeable staff.steve r. | First Impressions
Overall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendlyMichael H. | First Impressions
Friendly, competent staff.Steven M. | Overall Experience
Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.😃Sandy M. | First Impressions
Would definitely use this facility again.Mary V. | Overall Experience
Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requestsOscar O. | First Impressions
Everything was in ordered and the staff was always helpful and nice.LARRY P. | Overall Experience
The Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!Wes L. | Overall Experience
Ladies were AWESOME !Daniel M. | First Impressions
Found holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvementsDavid M. | Overall Experience
After the issues I had in Lubbock was refreshing to have Roanoke a pleasureChristina H. | First Impressions
Great. Thanks for helping me tie my washer and dryer down In my truck.Misty C. | Overall Experience
Good clean vehicle and prompt efficient service.Jim F. | First Impressions
It did the job. We are happyMisty C. | First Impressions
The Management was very informative and polite. Couldn’t ask for any better!John F. | First Impressions
Friendly staff. Clean facility.Steven M. | First Impressions
Richie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..james m. | Overall Experience
The facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problemLOREN R. | Overall Experience
I didn’t need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.Kyle H. | Overall Experience
Travel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.Jeffrey H. | Overall Experience
They were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothlySusan S. | Overall Experience
Alex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She’s GREAT!!!Wes L. | First Impressions
Very kind and accommodating. Will definitely use again for any moving related and storage needs.Leigh B. | Overall Experience
Excellent experience. Would recommend.tom c. | Overall Experience
Only thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.Cliffton D. | Overall Experience
Sarah was awesome during a stressful time for me. Checking in and out was a breeze. Thank youRobert K. | Overall Experience
Very helpful, friendly. Will use againRobert H. | Overall Experience
This facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uniJERMAINE P. | Overall Experience
Very friendly staff and plenty of moving supplies on hand.Emerio G. | Overall Experience
Had no problems with U-Haul Moving & Storage of Roanoke.RALPH K. | Overall Experience
Great jobIda C. | Overall Experience
Girls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!Kevin B. | Overall Experience
helpful and attentiveken m. | Overall Experience
All staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.Kayoun K. | Overall Experience
The access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.Tim H. | Overall Experience
Great service!CARL L. | Overall Experience
Very nice folks, helpful, easy to work with.Richard S. | Overall Experience
Very nice peopleANTHONY D. | Overall Experience
Doors are very hard to open. Would get locked when trying to roll up every time.Matthew Z. | Overall Experience
Very poorly maintained as far as rodent control and rain coming into unit. Closing the unit was horrible as well. Took 3 wks to finally get someone to do there job right.MARK J. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!