Customer Reviews for U-Haul Moving & Storage of Roanoke

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Roanoke

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Luis C. on

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Disappointed you guys call to change location because truck was not available after I did everything online you guys transfer reservation to new location went there in the morning and nothing, after I was dropped by a friend then had to get uber to drive to original location, was truck was available how can you guys screw this up so bad never again.

james B. on

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Armand E. on

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The management team at this location is absolutely amazing! Thank you to Rich and the team for always providing an exceptional customer experience!

Chris W. on

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Ricky S. on

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The drivers were helpful but I don't understand why the customer service people could rarely give me time estimates. That was not good.

Nandakumar R. on

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Edward R. on

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Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to all

Eric B. on

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Fantastic to work with!

Eric B. on

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Fantastic to work with!

Eric B. on

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Fantastic to work with!

Richard C. on

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Ritchie is very knowledgeable and friendly.

Edward R. on

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As well, the staff were professional, helpful and friendly. I also rented a storage unit from this location and staff and were very helpful and thorough. Thank you

Brandi H. on

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They were extremely helpful and polite through our entire stay. I would highly recommend this facility!

Rafael S. on

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Great customer service.

CHARLES P. on

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Got charged a 20 dollar convenience fee for after hours drop, even though they said if I used the app I wouldn't get charged that.

Chelsee S. on

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The app continues to not allow me to return the truck. I try to call the next morning (multiple times) and no one answers. So then I get charged $20 late fee. It’s ridiculous.

Sherri B. on

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I can honestly say that I can't think of how they could do better. When you are good at what you do then you are just good. The customer service at this location is friendly, professional, knowledgeable, and more than I have seen at other businesses. A++++ rating from me and I have used this location 5 or 6 times over the years. Would recommend this facility in a heartbeat.

John M. on

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Clean trucks. Available sizes always and great personnel!

Peggy G. on

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Timothy S. on

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Radley U. on

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Joseph K. on

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Ritchie was great. He was friendly and got me in and out quickly. The road going into the facility needs to be resurfaced badly.

Robert B. on

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Joshua R. on

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thomas L. on

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The Sales person was excellent!

Lonnie W. on

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Chelsee S. on

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The app would not allow me to check the truck in after hours. It states that I just need to park the truck and put key in drop box. I do that but still wake up with a contract with a $20 fee. FIX YOUR APP

Jeffrey H. on

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Well equiped rental site. Courteous staff.

Thomas W. on

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Joel L. on

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Very friendly welcoming people.

Erik R. on

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Leon C. on

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David H. on

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At Pick up location.Mrs.Cheryl was amazing. She went over and above to help me out. If everyone conducted themselves as she does. This world would be a much better place. This might sound SAPPY. But after dealing with her, i will try to treat my customers as she treated me. Thank you mame.

Kim P. on

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Stephen M. on

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Shahieda R. on

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There should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It’s frightening to know probably carried those into my new home.

Charles L. on

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Staff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.

Peter V S. on

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Excellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.

George C. on

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Great facility. Terrible road getting to it.

Kasheva B. on

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Richie and his wife were always really nice!

Noelle W. on

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👍🏻

CHARLES L. on

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Wonderful customer service!

KRYSTAL M. on

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Great place.

Jeremy W. on

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Overall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.

David F. on

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Great staff. Very friendly

gia v. on

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The people are very knowledgeable and friendly, and super helpful, if and when I would use them again,

Robert K. on

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Front desk employees were extremely helpful Our storage unit was clean

steve r. on

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Friendly Knowledgeable staff.

Michael H. on

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Overall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendly

Steven M. on

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Friendly, competent staff.

Sandy M. on

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Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.😃

Mary V. on

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Would definitely use this facility again.

Oscar O. on

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Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requests

LARRY P. on

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Everything was in ordered and the staff was always helpful and nice.

Wes L. on

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The Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!

Daniel M. on

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Ladies were AWESOME !

David M. on

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Found holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvements

Christina H. on

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After the issues I had in Lubbock was refreshing to have Roanoke a pleasure

Misty C. on

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Great. Thanks for helping me tie my washer and dryer down In my truck.

Jim F. on

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Good clean vehicle and prompt efficient service.

Misty C. on

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It did the job. We are happy

John F. on

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The Management was very informative and polite. Couldn’t ask for any better!

Steven M. on

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Friendly staff. Clean facility.

james m. on

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Richie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..

LOREN R. on

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The facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problem

Kyle H. on

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I didn’t need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.

Jeffrey H. on

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Travel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.

Susan S. on

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They were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothly

Wes L. on

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Alex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She’s GREAT!!!

Leigh B. on

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Very kind and accommodating. Will definitely use again for any moving related and storage needs.

tom c. on

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Excellent experience. Would recommend.

Cliffton D. on

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Only thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.

Robert K. on

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Sarah was awesome during a stressful time for me. Checking in and out was a breeze. Thank you

Robert H. on

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Very helpful, friendly. Will use again

JERMAINE P. on

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This facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uni

Emerio G. on

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Very friendly staff and plenty of moving supplies on hand.

RALPH K. on

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Had no problems with U-Haul Moving & Storage of Roanoke.

Ida C. on

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Great job

Kevin B. on

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Girls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!

ken m. on

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helpful and attentive

Kayoun K. on

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All staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.

Tim H. on

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The access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.

CARL L. on

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Great service!

Richard S. on

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Very nice folks, helpful, easy to work with.

ANTHONY D. on

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Very nice people

Matthew Z. on

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Doors are very hard to open. Would get locked when trying to roll up every time.

MARK J. on

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Very poorly maintained as far as rodent control and rain coming into unit. Closing the unit was horrible as well. Took 3 wks to finally get someone to do there job right.