Customer Reviews for U-Haul Moving & Storage of Roanoke

4,364 reviews

1600 Mesa Butte Ct   Roanoke, TX 76262
(@ Hwy 114)

(817) 491-1114

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(817) 491-1114

1600 Mesa Butte Ct
Roanoke, TX 76262
(@ Hwy 114)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeff B 
Rating:
1.0

The attendant didn't show up for work - so we had to wait about 45 minutes for our truck - The truck leaked from the drivers side and when it was raining - it rained inside the truck The sun visor on the driver side was broken and kept falling down while I was driving When I brought it back all I received was a dismissive "I'm sorry" Location is close to us and that's why I rent

Fu S 
Rating:
4.0

The couple that checked me out were very personable and helpful. I give them 5 stars!

Doug A 
Rating:
5.0

Very friendly helpful staff!

Jennifer A 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Excellent customer service

Arline R 
Rating:
5.0

Nice place

Leopoldo L  |  Overall Experience 
Rating:
5.0

Quick and easy process. Great people. Highly recommend!!

Jeff H 
Rating:
5.0

Employees are great and very helpful!

David P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donny H 
Rating:
4.0

Storage units get dusty.

Joseph H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zachary Z 
Rating:
3.0

Customer did not leave a comment.

Joshua S 
Rating:
3.0

Improve the entrance road. An alternate entrance would also be helpful. When paying by the mile for a rental you must go out of the way and get charged extra milage because of the restricted location of the facility.

David S 
Rating:
4.0

I needed dolly’s for my move and reserved then. However, I learned that they just ran out, forcing me to go to another location. I would have just got the trailer at a different location if it meant having all the items I reserved.

Choyce H 
Rating:
5.0

Customer did not leave a comment.

Matthew C  |  Overall Experience 
Rating:
5.0

Trevin did a great job and was extremely helpful.

Rodney M 
Rating:
5.0

Services were provide at this location in times past.

Gordon F 
Rating:
5.0

Customer did not leave a comment.

Richard F 
Rating:
5.0

The associates that worked there were great and provided a good experience

Nathaniel L 
Rating:
5.0

Customer service was excellent

Dawn C 
Rating:
5.0

Customer did not leave a comment.

Brandi B 
Rating:
5.0

Ken made checking in quick and efficient. I've used this location before and I had no problems. I certainly recommend using this location. Drop off was easy with the website on my phone. No complaints!

MICHAEL C 
Rating:
5.0

Fantastic service! Helpful and was very communicative during checkout between customers.

Malcolm L 
Rating:
4.0

Good people, equipment, and facility. But the road in and out needs work!!!

John M 
Rating:
5.0

Great customer service!

Darin T 
Rating:
5.0

The roads leading up to the storage are horrible. The driveway needs repaved other than that everything‘s good.

carita w  |  First Impressions 
Rating:
5.0

Everything went smoothly. Excellent service.

Amy H 
Rating:
4.0

I tried to speak to a person over the phone about transaction but my calls went to a call center and were never answered.

Alan W 
Rating:
4.0

Rebecca was friendly, knowledgeable and helpful. Other staff I had contact with were friendly as well. Overall experience was above average . Only complaint and reason it was not an excellent experience was the road and ground leading into the facility was bumpy with potholes and the gravel road around our storage unit held water when it rained and was a bit inconvenient to get in an out.

Vitina M  |  Overall Experience 
Rating:
5.0

I had the easiest drop off experience ever! The gentleman that checked me in made the experience fantastic. I recommend him and this location to everyone.

Tye R 
Rating:
5.0

When you have a reservation and it’s guaranteed—you need to have the items there. We had to go to a different location because they couldn’t fill our paid reservation. The location in Roanoke took care of us because Justin failed to have our truck or a back up ready. The staff is so great at both locations. They just need a better system for reservations.

Kristi C 
Rating:
5.0

Customer did not leave a comment.

Catherine H 
Rating:
5.0

Customer did not leave a comment.

Leopoldo L  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Sue S 
Rating:
5.0

Customer did not leave a comment.

Mike E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEAH S 
Rating:
5.0

Customer did not leave a comment.

Fernando L 
Rating:
5.0

Customer did not leave a comment.

ram g 
Rating:
1.0

I had a unit for boat storage for a total of 7 weeks and had items stolen on 2 separate occasions. The site is extremely insecure. The fence is 4’ tall in some areas and the location where the thieves cut the fence was still not fixed over a month after the first break in. Also the camera coverage was more than inadequate. After the first break in one camera was installed and it did not even point to where the thieves broke in the first time. Additionally, the manager told me the first break in was the first time in years it had happened, but later on I talked to someone else who had a unit and said there’s stuff stolen all the time. This facility is an absolute joke.

nolan y  |  Overall Experience 
Rating:
5.0

Fast and friendly service.

STEVEN M 
Rating:
4.0

Possibly see to getting the entry way into the facility cleaned. That road has some dips and bumps that'd make the potholes in New York proud.

Aaron S 
Rating:
5.0

Customer did not leave a comment.

Jordan C 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Please give vehicles with full tank of fuel. i got mine with 5/8th tank full. While refilling it back to 5/8ths of the tank, I had a really tough time

Asheli M 
Rating:
5.0

Quick, friendly customer service. Thanks

Norma E 
Rating:
5.0

Everything was great.

Gordon T 
Rating:
4.0

Customer did not leave a comment.

Amber D  |  Online Move In 
Rating:
5.0

Fantastic customer service! Would recommend highly

taylor f 
Rating:
5.0

The staff at your Roanoke, Texas location have always been very helpful and courteous. The online reservation, scheduling and billing have been seamless, as well. Thank you, UHaul!

Stephen M 
Rating:
5.0

You guys are doing well. Very professional service!

DELFIN M 
Rating:
5.0

Customer did not leave a comment.

Ernie E 
Rating:
5.0

You don't need to improve anything. Customer service was perfect. They made it super easy for me to focus on moving. They where super kind and had everything ready to go for me to grab it and go. It was perfect.

Kaylee G 
Rating:
5.0

I’ve used this location numerous times! Great folks here!

Douglas K 
Rating:
5.0

Customer did not leave a comment.

Man-Lin T 
Rating:
5.0

Uhaul should allow an option for 1/4 day & 1/2 day rates. I picked up the trailer at about 12:30 pm on Thursday, & returned it about 5:30 pm on Sunday. That's less than 6 hrs pst the time it was due to be returned, but I was charged for another full day's rental. In the future, iI am going to be charged for an additional full day anyway, I will just keep the rental equipment until the due date/time, so that Uhaul can't double-dip by charging me for an additional day, the renting it to someone else because I returned it "early" based on the due date/tme.

Kenneth M 
Rating:
5.0

Customer did not leave a comment.

QUINTON B 
Rating:
5.0

Customer did not leave a comment.

Dallas L 
Rating:
3.0

The truck I rented leaked water badly when it sat in the rain overnight. Fortunately, it was mostly empty that night. If I had had a full load of household items or documents, etc., I would have been very upset about the amount of water that penetrated the back of the unit.

Alan R 
Rating:
5.0

All good. Staff are very friendly

Pradeep S 
Rating:
5.0

amazing management at this location. great value, will recommend to my friends and family!!!

KURT W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin C 
Rating:
5.0

Customer did not leave a comment.

Dustin C 
Rating:
5.0

Extremely friendly staff, team members went above and beyond to meet my needs as a customer! 5stars…!

scott g 
Rating:
5.0

Customer did not leave a comment.

kelli v 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
5.0

Customer did not leave a comment.

Mike E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel g 
Rating:
5.0

People were friendly and helpful with our questions.

Fred D  |  First Impressions 
Rating:
4.0

The light was burned out in our unit. We mentioned it to the front desk, but they didn't get to it within the hour we were there unloading.

Richard B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Please keep the fuel tank full all the time.. The vehicle i was given had a little less than half tank. I found it very difficult to fill it back to the exact level while returning.

Asheli M 
Rating:
5.0

Customer did not leave a comment.

Van R 
Rating:
4.0

offer to show the customer the features of the truck and how to use rented equipment.

Adam P 
Rating:
5.0

Customer did not leave a comment.

C.M. H 
Rating:
3.0

No comment

Darin C 
Rating:
5.0

Trevor made the entire experience the best. Truly the best experience.

Khoren M 
Rating:
5.0

Very understanding

Haif M 
Rating:
5.0

Customer did not leave a comment.

john a 
Rating:
5.0

Customer did not leave a comment.

Steve M 
Rating:
5.0

Very organized staff, friendly and polite.

alice r  |  First Impressions 
Rating:
5.0

Fast and friendly service

Andre Y 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

I want to thank the 2 gentlemen that were present when I picked the trailer up at 5pm. There is one gentleman that was doing training and then another gentleman that helped me. They were 2 of the most polite and helpful people I have encountered lately. People have forgotten how to treat people with kindness and these 2 went above and beyond. I truly think they need to be recognized for their efforts.

DAVID W 
Rating:
5.0

Nothing, you guys did great!

GARY D 
Rating:
5.0

Customer did not leave a comment.

Noel L 
Rating:
4.0

Customer did not leave a comment.

eric r 
Rating:
5.0

Originally had a reservation at Home Depot but both trailers they had on site were damaged. Uhaul did NOT disappoint and had us on our way in record time with no reservation.

Billy C 
Rating:
5.0

Very friendly and helpful! Said we were in a hurry and they jumped into action to get us going as fast as possible. Retuning was super easy with the app.

Amada M 
Rating:
5.0

Customer did not leave a comment.

Gary C 
Rating:
2.0

Please have enough gas in the U-Haul when it’s time for me to pick it up. The first thing I had to do was go to a gas station to put gas in the U-Haul because there was only an eighth of a tank in the truck. This is careless management and disappointing.

Andrew R 
Rating:
4.0

Friendly staff and fair pricing. The location is a nightmare with major work on an over traveled and a very busy highway. Awful!

Dale L 
Rating:
5.0

Everything was perfect for me. Loved the costumer service

Jorge C 
Rating:
5.0

Great staff!

GARY D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew W 
Rating:
5.0

The whole process was easy reserved online the attendant on site was professional and friendly auto transport was in great condition and performed as needed over all great experience

William J 
Rating:
5.0

Customer did not leave a comment.

Vitalis N 
Rating:
5.0

Customer did not leave a comment.

Nestor V 
Rating:
5.0

Great truck. I loved that it had Bluetooth so I could use my cell phone to listen to audio.

William P 
Rating:
5.0

Customer did not leave a comment.

Nathan W 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
5.0

Customer did not leave a comment.

George F 
Rating:
3.0

Initially the storage unit was damaged and difficult to access. I moved to another unit which was fine. Staff were friendly and understanding the entire time.

KEEYA V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN P  |  Overall Experience 
Rating:
5.0

I use this location all the time and it is always great!

Scott C 
Rating:
2.0

The access tp this location is difficult. One needs to go west on 114 past the location and turn around at an intersection west of the location to get to the eastbound lanes of divided highway 114 to access. I would not have figured this out without local knowledge by my son-in-law. The access is up a steep hill on a bumpy dirt road. The space for return of equipment is Cramped and uninviting. I would not voluntarily seek this location out for future business.

R M 
Rating:
5.0

Great experience all around. Amazing front desk staff! Thank you!

Nathan L 
Rating:
5.0

No need to improve, excellent customer service,

Kendra C 
Rating:
1.0

Hi I rented the truck, went to load the goods, and the truck did not start because the vehicle's battery was dead. I had a lot of difficulties in the rain and cold, in the middle of the night. We had to unload the goods we loaded into the car, we had to return home by taxi, we could not do our duty, the money I gave to the employees was wasted. On top of all this, while I was waiting for an apology and compensation from the company, the exact opposite happened. Since I could not deliver the non-running car to the branch, you charged me an extra $300 and an additional $110 for the non-running car. Unfortunately, I have never seen a company as bad and selfish as yours. I expect you to refund all the money you unjustly took from my credit card and to value your customers. Sincerely

Cengiz M 
Rating:
2.0

Trailer brakes kept hammering my truck when steping on the brakes and fish tailed above 45 mph

Edwin J 
Rating:
5.0

Customer did not leave a comment.

Matt M 
Rating:
5.0

you are the best

yuriy b 
Rating:
4.0

Hard to get to.

Kenneth R 
Rating:
5.0

Customer did not leave a comment.

Karen P 
Rating:
5.0

Customer did not leave a comment.

Daniel L 
Rating:
5.0

I was able to drop off the trailer at 11:30pm when it was convenient for me. The app walked me through the return process step by step and was so easy to do. Highly recommend!!!

Lynette P 
Rating:
5.0

Customer did not leave a comment.

Jason J 
Rating:
5.0

Thank you for storing my stuff, but I think that it is now time for me to either take it out or just get rid of the things that I have in there, Mahaloz for years of service👍🏽🤙🏽

patrick k  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRAIG S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

danelle k  |  First Impressions 
Rating:
5.0

Richie and his wife provide outstanding customer service !!

RICARDO B  |  First Impressions 
Rating:
5.0

Trevin and Rebecca are so fabulous and give the best customer service. It will be sad once we moved into our new home and do not see the staff regularly.

danelle k  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

candace g  |  Overall Experience 
Rating:
5.0

The website works great and is easy to navigate. Rebecca and her crew are all friendly, helpful and professional.

David K  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Rhesha O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RANA R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rana R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R  |  Overall Experience 
Rating:
5.0

Awesome customer service and support.

victoria T  |  First Impressions 
Rating:
5.0

The staff was genuinely nice and thoroughly helped with all of my needs and concerns

Rikkita C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan M  |  Overall Experience 
Rating:
5.0

This has been my BEST uHaul experience in my twenty years.

Pamela N  |  Overall Experience 
Rating:
5.0

Love the staff very helpful and great customer service

Carolyn M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gareth B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clark W  |  Overall Experience 
Rating:
5.0

Onsight managers, Richie and Rebecca are the nicest folks and so accommodating. I knew nothing about the area and they made a very stressful time much better. I felt calm and understood. They are very kind and the facility is clean and cool. Rebecca went out of her way to help me navigate my unload and loading process. Still not done, on my end, but they are awesome. Glad to have my things shipped to their facility. Some times you just aren't sure where the move takes you. Thank you Uhaul in Roanoke, Tx.

sharon c  |  First Impressions 
Rating:
5.0

N/A

william a  |  First Impressions 
Rating:
5.0

Thank you!!

Douglas D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venkatakalyan p  |  Overall Experience 
Rating:
2.0

I give the rating because this place is always muddy, drainage is an issue and there is no asphalt or concrete, Which makes it loading and unloading difficult. There is a rise to get into the storage so dolly and other moving equipment are useless. Never using this place again. People are nice enough, but I’m paying for storage and this was not easy.

David T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY A  |  Overall Experience 
Rating:
5.0

Everyone was phenomenal all I came in contact with Thank you so much for simple humanity

Tiara W  |  First Impressions 
Rating:
5.0

The best customer service I’ve had in a long time.

Jill H  |  First Impressions 
Rating:
5.0

Always a pleasure to deal with the staff, easy access, clean.

Thomas W  |  Overall Experience 
Rating:
5.0

Absolutely fantastic. Best U-Haul in town. Manager Rebecca and her husband were great. Helped with anything everytime I asked. Will definitely be back.

Carlos C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kellie t  |  First Impressions 
Rating:
5.0

Thank you Rebecca! You really went above and beyond in helping us with the Anglia car!

Gary D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trevin m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KABIR T  |  Overall Experience 
Rating:
4.0

Very friendly

Harvey M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SCOTT R  |  First Impressions 
Rating:
5.0

Customer service was excellent!

Brian F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD M  |  Overall Experience 
Rating:
5.0

Rebecca is very helpful and knowledgeable for what I was needing

Kenneth D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cedric S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet G  |  First Impressions 
Rating:
5.0

On-site Manager was awesome! SHE WAS SUOER HELPFUL AND WENT ABOVE ABD BEYOND!

Gary S  |  Overall Experience 
Rating:
4.0

They all ways was very helpful even after hours.

Norma S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rod F  |  Overall Experience 
Rating:
2.0

I reserved this online and when we got there it was a gravel muddy road in front of the unit.(no asphalt or concrete) then, it had an 8” step up into the unit from the gravel… this is not good for heavy, large or bulky items needing a 2 or 4 wheel dolly. It an older facility asking for top dollar…if I wasn’t so old and tired we would move to a more user friendly facility.

David T  |  First Impressions 
Rating:
5.0

After several changes and a couple of issues that were a little concerning but we're resolved in the best way Uhaul could do. They did the best

Ramsey C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramsey C  |  First Impressions 
Rating:
5.0

They were AMAZING. The people there are wonderful and helpful. Cheap compared to the competition, and very very well secured. I would rent again in a heartbeat.

Nolan H  |  Overall Experience 
Rating:
5.0

Rebecca went above and beyond the call of duty and I appreciate her customer service

alisha a  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

Paul J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler D  |  First Impressions 
Rating:
5.0

Owners and staff are very friendly and helpful and the facility is dry and secure

Kent A  |  Overall Experience 
Rating:
5.0

The owners were both very friendly and accommodating.

ROBERT G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYON R  |  Overall Experience 
Rating:
5.0

I have never received customer care like I did here! Richie & his wife are the absolute best. They are friendly, helpful and resourceful! Richie went beyond the call of duty to help me when U-Haul didn’t and still haven’t so I will forever be grateful. I would recommend this location to anyone & everyone moving to or from!

Tiffany C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen C  |  Overall Experience 
Rating:
4.0

I like the location and the owner was very friendly and understanding.

Sheila J  |  First Impressions 
Rating:
5.0

Rebecca gave excellent customer service.

Jesus E  |  First Impressions 
Rating:
5.0

The team at this U-Haul & Storage facility was excellent. Very happy and will recommend and use again when the need arises in the future!

Matthew C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandi W  |  Overall Experience 
Rating:
5.0

Rebecca and U-Haul Moving & Storage Of Roanoke are very accomodating and offer a great variety of services. I highly recommend them.

Lyn K  |  First Impressions 
Rating:
5.0

Rebecca is so friendly and very helpful!!

Kelsey H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josh w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronny Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise K  |  Overall Experience 
Rating:
5.0

Rebecca was awesome

Lea L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene S  |  Overall Experience 
Rating:
4.0

I asked someone to contact me by phone to make sure that the move out was correct. But nobody called me so I had to call back in to the Support Center.

Martin M  |  Overall Experience 
Rating:
5.0

Could not have been easier or more pleasant.

Gary S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reuben B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

danelle k  |  First Impressions 
Rating:
5.0

Ritchie and Rebecca are great! They’re easy to work with and very friendly.

Corbett W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUG J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deniece S  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. They were able to help us quickly and we were very satisfied with their pricing.

Jamie H  |  First Impressions 
Rating:
1.0

Filthy!! Our Unit, #110, always had standing, muddy water right in front of it. Moving in and out all our shoes & vehicles got dirty. Smell is horrific too. Website pictures are very misleading!!! For our move out on 2/20/22, there was trash everywhere in the row of our unit - including: nails, shrapnel, and re-bar. We had to get a locksmith from Michael's Keys to sauter off our lock, and he said it was the most run down U-haul facility he had ever seen. Our rolltop door had more than half of the weather stripping missing off the bottom of the door; therefore, any rodent could have easily sought refuge in our mattresses. Please send someone from corporate to audit this DUMP!!! I took pictures. I'm telling/showing anyone that will listen just how awful this property is. Waste of money!!

Dustin A  |  Overall Experience 
Rating:
1.0

The folks are awesome. Store was clean, general condition of the facility is neat and easy to navigate.. My "24 hr access" wasn't available, I swiped my card over and over again and finally somehow the gate opened! Then I get to my unit a little after 4àm. Everything I own from my little apartment is in my pick up. I'm ready to unload and then get on the road Heading for Mississippi for work! But unfortunately there was a lock on my unit😕. So much for trying not to pay the month to month rate at my complex, I start brain storming about what to do cause I really don't have the money.. so I head to the gate to get ready to possibly roll the eviction timing dice.. Now I'm at the gate, made sure my load didn't shift so I can safely navigate my way home.. Can't get out... I will spare u the details, but literally had a melt down, I felt trapped, I felt duped, most of which is totally on me and typically I'm stronger than that but I'm literally at one of the lowest points of my life. Again nothing that's y'all's fault but damnit this one in a million experience just plain hurt more than it has upset me. In closing Im a returning customer for a reason. And I know this isn't the norm, and I know y'all do right and make right. Out of respect I chose to type, I was uncertain if I called if I would be upset and speak harshly or have an unpleasant tone or if I would just busy out crying lol.

Arnold L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael U  |  Overall Experience 
Rating:
2.0

Unit had holes in backwall. Mice had been getting in thus mouse traps. Unit wasn't swept out before renting. Had to make room for storage at sons which is what I was trying to get away from since there was no room.

Jeffrey M  |  Overall Experience 
Rating:
3.0

Unit back wall overhangs cement flooring. Mice trap in unit. Experienced mice chewing on boxes and my belongings. Can't move anything of value into unit.

Jeffrey M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shelia N  |  First Impressions 
Rating:
2.0

The problem is the entrance - the hill is steep which enters on 114. The road on the hill is in major need of maintenance- repair!

kathleen b  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LANCE L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig P  |  Overall Experience 
Rating:
1.0

Muddy mess!!!! Also, I didn't know I needed to bring a broom to sweep the unit clean before moving items in. Our newly aassigned unit #110 was awful to try to move into. There were inches of standing, muddy water all the way up to the concrete edge of the unit. Our brand new, white King mattresses, leather couches, and upholstered chairs now have black muddy water stains because it was impossible to unload and place our belongings in the unit without getting our feet filthy muddy and soaking wet. I had new plastic sheeting to set the mattresses on & cover them, since the original plastic got torn during the move. Unfortunately, the movers repeatedly and unavoidably got mud on the clean plastic. I'm hopeful management will have several loads of gravel delivered/spread. The pictures of the property I saw when selecting this property showed clean, concrete paved driveways. The only positive comment I can say is the man working in the office was professional and courteous, but there was a long line of people out the office door. That poor kid was covering the entire property alone. This U-Haul facility has been neglected and grossly misrepresented and managed. I took several pictures to submit to the corporate office.

Dustin A  |  First Impressions 
Rating: