Customer Reviews for U-Haul Moving & Storage of Roanoke

3,620 reviews

1600 Mesa Butte Ct   Roanoke, TX 76262
(@ Hwy 114)

(817) 491-1114

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 491-1114

1600 Mesa Butte Ct
Roanoke, TX 76262
(@ Hwy 114)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Just check for seam leaks.

Kira K. 
Rating:
5.0

The location itself was on a dirt/gravel lot atop a small hill. To reach it, one had to drive up a steep, bumpy, pot-holed road. The attendant at the location was great (fast and efficient). That is why I'd still recommend this location to a friend.

Jay P. 
Rating:
5.0

Our family has rented storage, trucks, and flatbeds from this location and they are always welcoming and super nice. On top of that they are knoledgeable and try to help. They understand and can identify your needs. Moving can be stressful, but at least this rental process, went well.

Kayla M. 
Rating:
5.0

Windshield was dirty. Everything else was great.

James L. 
Rating:
5.0

Customer did not leave a comment.

dedbie J. 
Rating:
5.0

Customer did not leave a comment.

Moabe M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Brad T. 
Rating:
5.0

Trailer had a minor issue, but staff was helpful. They always treat me great at this location.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Everything was excellent except the entry road is in horrible condition. I'm not sure who is responsible for road maintenance, but it needs repair.

Janetta B. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

The Wrights were very nice and extremely helpful

Katrina N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

Roanoke Location & staff was very helpful and easy to work with. U-Haul Online staff and securing the truck, getting moved to multiple locations and switching equipment was a horrible experience.

Rhett B. 
Rating:
5.0

Ms. Rebecca was the absolute best!!!! She was very personable and knowledgeable about her job. Her customer service skills were the just awesome.

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

Randy A. 
Rating:
4.0

Not charge so much for mileage.

David H. 
Rating:
5.0

Great experience. Fast and friendly service.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Florent S. 
Rating:
5.0

Good Job!

Joe N. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

very well managed, products are exactly as stated

Gregory J. 
Rating:
5.0

Thank you so much for accommodating. Great staff and service in Roanoke!

Loraine B. 
Rating:
5.0

Customer did not leave a comment.

Venkatakalyan P. 
Rating:
5.0

Very easy check in. Very smooth.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn M. 
Rating:
5.0

Easy pick up and drop off. Friendly helpers.

James P. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Great service! Always friendly attendants whenever I need them. The after-hours drop off area is too small however. I've done two different late-hour returns (once with a 6x12 cargo trailer and once with a 17-ft truck) and both times I had to do some tricky maneuvering to fit my returns without hitting or blocking something. A minor quibble in an otherwise great operation and location (entrance-road aside… yikes! 😉)

Terry O. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Nothing

Colleen H. 
Rating:
4.0

Had a blow out on a bad tire 2 hours into the rental. Took Uhaul an hour to “find someone” to come change the tire and then 3 more hours for the person to come. 4 hours of daylight wasted sitting on the side of the road.

Lisa K. 
Rating:
4.0

Customer did not leave a comment.

Anjali P. 
Rating:
5.0

Friendly and courteous service. I used this location various times and always professional.

Frank E. 
Rating:
5.0

Issue with trailer wiring, u haul rep repaired it quickly.

Henry W. 
Rating:
3.0

The person at rental did great, the person who checked in failed to send receipt of trailer arriving.

Gustavo G. 
Rating:
5.0

Great experience overall

patrica H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Great service, nicest people!

James M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Brady M. 
Rating:
5.0

Customer did not leave a comment.

Bonita R. 
Rating:
5.0

Great service

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

They were very helpful and would highly recommend this location for anyone needing their services.

Kent A. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Very Accommodating!!

David K. 
Rating:
4.0

Customer did not leave a comment.

danelle k.  |  First Impressions 
Rating:
5.0

Thank you!!

BARBARA W. 
Rating:
5.0

Great service here as always.

Jonathan L. 
Rating:
5.0

Ritchie and Rebecca are great! They’re easy to work with and very friendly.

Corbett W.  |  First Impressions 
Rating:
5.0

Always excellent service at Roanoke U-Haul. I highly recommend Roanoke U-Haul

John D. 
Rating:
5.0

Staff was polite, punctual and very knowledgeable about the whole check in process as well ready to assist me with getting a unit to store my belongings.

Mark D. 
Rating:
5.0

Do the moving for me ? I really like people and service at 1600 Mesa butte location . Always go there first for all rentals .

Ronald G. 
Rating:
5.0

Super quick and easy process!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jason Lee K.  |  Overall Experience 
Rating:
5.0

Very efficient and accommodating operation !

michael G. 
Rating:
4.0

Great people keep doing what they are doing.

Jaime G. 
Rating:
5.0

Most excellent place!

DAVID F. 
Rating:
3.0

The road has been an issue for 20 years going up the hill Charging me a 1 dollar environmental fee is insulting. Add a dollar to the price od the truck if you need to. Imagine McDonald's tacking on an extra dollar for your quarter pounder meal without advertising that in the price at first kind of seems ridiculous doesn't it. It angers me every time I rent a truck from you guys if there were somewhere else I could rent I would do it looks like Home Depot is on their way

Kristopher W. 
Rating:
4.0

Customer did not leave a comment.

Sheila F. 
Rating:
5.0

Very helpful and attentive to my requests. Thank You!

Jim S. 
Rating:
5.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Customer did not leave a comment.

Debbie N. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Rebecca was a dream to work with. She made everything so simple and painless. From the reservation making through returning the equipment, it was a breeze. She is friendly, has great customer service, and is always willing to help the customer out where they need it. We needed to extend our rental time for a few hours, and she was able to accommodate us and give us a discount for the extra time that we needed the truck for. I was also helpful with gas and her equipment was clean, easy to use, and ran very well. I would definitely recommend her location and when we are in need of another U-Haul truck this is where we will be renting from.

Cassandra J. 
Rating:
5.0

Customer did not leave a comment.

Carrie W. 
Rating:
5.0

Customer did not leave a comment.

DOUG J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sob V. 
Rating:
5.0

Friendly manager

mark I. 
Rating:
5.0

Awesome as usual. We have used this location before. Thanks again

Mike C. 
Rating:
5.0

Very friendly and eager to help. Appreciate good customer service!

Dale E. 
Rating:
5.0

Everything was great! No improvements needed!

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Abi T. 
Rating:
5.0

Customer did not leave a comment.

Deniece S.  |  First Impressions 
Rating:
5.0

This is an amazing place to get a U-Haul !!!

Saleem K. 
Rating:
5.0

Also, don't change a thing. Great service as it stands

Luis C. 
Rating:
5.0

It was perfect.

Julie A. 
Rating:
5.0

Always good

Mike R. 
Rating:
5.0

Very easy check in and friendly staff. I don't remember the lady's name that helped me when I got there but was very friendly and service with a smile. When I returned the equipment, the gentleman that was there during the return was equally nice with a smile. Thank you guys for a pleasant rental experience. I appreciate it!

Michael B. 
Rating:
3.0

Staff was very friendly and caring. Actually cared about my safety picking up and dropping off the truck.

Antrice L. 
Rating:
5.0

The staff was very friendly and helpful. They were able to help us quickly and we were very satisfied with their pricing.

Jamie H.  |  First Impressions 
Rating:
1.0

Filthy!! Our Unit, #110, always had standing, muddy water right in front of it. Moving in and out all our shoes & vehicles got dirty. Smell is horrific too. Website pictures are very misleading!!! For our move out on 2/20/22, there was trash everywhere in the row of our unit - including: nails, shrapnel, and re-bar. We had to get a locksmith from Michael's Keys to sauter off our lock, and he said it was the most run down U-haul facility he had ever seen. Our rolltop door had more than half of the weather stripping missing off the bottom of the door; therefore, any rodent could have easily sought refuge in our mattresses. Please send someone from corporate to audit this DUMP!!! I took pictures. I'm telling/showing anyone that will listen just how awful this property is. Waste of money!!

Dustin A.  |  Overall Experience 
Rating:
5.0

Quality service up and down, could not be any better

Cody H. 
Rating:
5.0

This is my favorite Uhaul location near my home. They are very customer oriented and always pleasant.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Very fast and simple to pick up the vehicle. Kind staff.

Dylan M. 
Rating:
5.0

Customer did not leave a comment.

Marie S. 
Rating:
4.0

fast and accomodating service

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

raymean B. 
Rating:
1.0

The folks are awesome. Store was clean, general condition of the facility is neat and easy to navigate.. My "24 hr access" wasn't available, I swiped my card over and over again and finally somehow the gate opened! Then I get to my unit a little after 4àm. Everything I own from my little apartment is in my pick up. I'm ready to unload and then get on the road Heading for Mississippi for work! But unfortunately there was a lock on my unit😕. So much for trying not to pay the month to month rate at my complex, I start brain storming about what to do cause I really don't have the money.. so I head to the gate to get ready to possibly roll the eviction timing dice.. Now I'm at the gate, made sure my load didn't shift so I can safely navigate my way home.. Can't get out... I will spare u the details, but literally had a melt down, I felt trapped, I felt duped, most of which is totally on me and typically I'm stronger than that but I'm literally at one of the lowest points of my life. Again nothing that's y'all's fault but damnit this one in a million experience just plain hurt more than it has upset me. In closing Im a returning customer for a reason. And I know this isn't the norm, and I know y'all do right and make right. Out of respect I chose to type, I was uncertain if I called if I would be upset and speak harshly or have an unpleasant tone or if I would just busy out crying lol.

DENERIK S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

sarah B. 
Rating:
5.0

The owners of this Uhaul were very friendly and made the whole checkout/checkin a very pleasant experience.

Rebecca M. 
Rating:
4.0

Office smelled like smoke or something. Otherwise excellent service, highly recommend, and would definitely return for rentals.

Bryan J. 
Rating:
2.0

Unit had holes in backwall. Mice had been getting in thus mouse traps. Unit wasn't swept out before renting. Had to make room for storage at sons which is what I was trying to get away from since there was no room.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Sefula M. 
Rating:
3.0

Unit back wall overhangs cement flooring. Mice trap in unit. Experienced mice chewing on boxes and my belongings. Can't move anything of value into unit.

Jeffrey M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Very friendly staff. Great experience. Will definitely rent from this location again.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Rebecca was so very helpful and friendly. We will be back

Joe Bob R. 
Rating:
5.0

Staff very helpful and friendly

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Walter W. 
Rating:
4.0

Customer did not leave a comment.

Shelia N.  |  First Impressions 
Rating:
2.0

The problem is the entrance - the hill is steep which enters on 114. The road on the hill is in major need of maintenance- repair!

kathleen b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LANCE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig P.  |  Overall Experience 
Rating:
1.0

Muddy mess!!!! Also, I didn't know I needed to bring a broom to sweep the unit clean before moving items in. Our newly aassigned unit #110 was awful to try to move into. There were inches of standing, muddy water all the way up to the concrete edge of the unit. Our brand new, white King mattresses, leather couches, and upholstered chairs now have black muddy water stains because it was impossible to unload and place our belongings in the unit without getting our feet filthy muddy and soaking wet. I had new plastic sheeting to set the mattresses on & cover them, since the original plastic got torn during the move. Unfortunately, the movers repeatedly and unavoidably got mud on the clean plastic. I'm hopeful management will have several loads of gravel delivered/spread. The pictures of the property I saw when selecting this property showed clean, concrete paved driveways. The only positive comment I can say is the man working in the office was professional and courteous, but there was a long line of people out the office door. That poor kid was covering the entire property alone. This U-Haul facility has been neglected and grossly misrepresented and managed. I took several pictures to submit to the corporate office.

Dustin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sariyah G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Henry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher F.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful.

Patrick M.  |  Overall Experience 
Rating:
5.0

So nice… so convenient… and informative. Very quick in assessment and taking care of all the paperwork…

Lee M.  |  First Impressions 
Rating:
3.0

I can't say that I didn't try to find a storage with no mice there's mouse poop & pee all over the boxes. A couple of staff members with blonde hair are really friendly and kind to me and I can't thank them enough for buying me time to clear out the storage.

Ethan N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA R.  |  Overall Experience 
Rating:
5.0

Property manager deserves a raise!!

Douglas D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

phil b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joana A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haylee R.  |  First Impressions 
Rating:
5.0

I would so highly recommend this place ! The staff was super helpful down to trying to help me find a place to live when I first came ! I asked for recommendations and the staff pointed me in several great directions. Move-out was a breeze and again the staff was friendly and efficient!

DEIDRE V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SPENCER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEONARD V.  |  Overall Experience 
Rating:
5.0

Friendly and professional staff with good interpersonal skills.

WADE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
5.0

Both facilities had great and friendly!

Tessa S.  |  First Impressions 
Rating:
5.0

Always friendly thank you

David F.  |  First Impressions 
Rating:
4.0

Only the few times I had face to face contact, they were slammed. Even turning in the cargo van on 6/18/2021, waited 15 minutes or so to o ly be told it would take at least 30 minutes before they inspect and close out reservation.

Christina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darryl S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRANK K.  |  First Impressions 
Rating:
3.0

Not the staff but the road access is not maintained, large pits and erosion , grounds around storage unit, large gravel hard to walk on and deep erosions. I would think “UHAUL” would have put the money into the grounds. My storage is temporary, but would never store here again.

Debra G.  |  First Impressions 
Rating:
5.0

Rebecca and Rachel were very helpful over the phone which made moving my daughter a lot less stressful

Jordan S.  |  First Impressions 
Rating:
4.0

The young lady that helped me was so kind. My son had passed away 2 days earlier and I was trying to get his things stored safely and she was very patient and kind they all my tears and apologies. They young man on the other hand not so much. If you could commend her for being so compassionate it would mean the world to me.

Leigh D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon M.  |  Online Move In 
Rating:
5.0

Quick and easy move in process. Staff was prompt to answer any questions that I had. Appreciate the opportunity to do business with this location!

Gail J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  First Impressions 
Rating:
4.0

Only issue I have with this facility is nobody answers the phone.

DARREN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher R.  |  Overall Experience 
Rating:
5.0

The whole renting and move-in process was very easy and the employee in the office was really friendly when I went to ask a question!

Taylor J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Albert T.  |  First Impressions 
Rating:
5.0

We dealt with Richie Wright at 1600 Mesa Butte Ct., Roanoke, Tx. We cannot say enough good things about Mr. Wright. He was friendly, helpful and accommodating in every way. We would certainly recommend him and his office to all our friends and family.

Manuel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nai S.  |  Overall Experience 
Rating:
1.0

I moved out of this storage Dec 5, 2020. There was no lock an the door was open I asked the young man in the office if a mattress I had left could be removed at my cost he said they would just throw it in the dumpster..... now 5 months later I’m being told they are auctioning this storage off? How when it was open n unlocked and your employee ok’d 1 mattress being left to be disposed of.... over $500 in fees and some poor fool will buy on this storage that they locked an created a whole situation.... I have contacted corporate 7 times an each time told do not worry it will be taken care of.... today I got an email thanking me for my business an asking for a review..... so here we are.... bunch of scammers at this location.....

Leia K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla G.  |  Online Move In 
Rating:
5.0

Richie is "the man". Very helpful, cordial, respectful and friendly. Awesome guy! i have not met Rebecca yet but am sure she is equally very nice person like Richie! Thank you very much!

Ramon J.  |  First Impressions 
Rating:
5.0

None

Alfred T.  |  Overall Experience 
Rating:
5.0

The person that helped me was very friendly and helpful. She really did a great job.

Neri C.  |  First Impressions 
Rating:
4.0

The folks were very friendly.

roland g.  |  First Impressions 
Rating:
5.0

Very accommodating and professional! All employees are friendly and always welcoming.

ally n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan A.  |  Overall Experience 
Rating:
4.0

Rebecca is smart and friendly. The only reason I moved out was no available climate controlled unit for me.

ANDREW G.  |  Overall Experience 
Rating:
5.0

Great service, Richie was very friendly and very helpful.

Sven H.  |  First Impressions 
Rating:
5.0

I would definitely Rent from this Location in the future.

Tim B.  |  Overall Experience 
Rating:
5.0

I really enjoyed this storage facility and if needed, I would recommend everyone who need a storage to consider this location first. The facility stays very clean and the the employee are super nice, friendly all of the times to all customers. If they can assist you. You can not find a storage as clean and nicer employees for a company.. if I was the owner, I would grant them a pay raise.. Thank you....

lopaka K.  |  Overall Experience 
Rating:
5.0

Rebecca was extremely helpful and friendly! She made the process so quick and easy and took all the extra steps to make my storage experience exceed all expectations. I would definitely recommend using the Roanoke, TX location to anyone looking for a little extra space!!

Erica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin T.  |  Overall Experience 
Rating:
5.0

Rebecca & her staff were wonderful!

AMANDA S.  |  Overall Experience 
Rating:
5.0

Richie was very helpful.

PHILIP S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERROLD V.  |  First Impressions 
Rating:
5.0

Great service!!!!

Eduardo R.  |  Overall Experience 
Rating:
4.0

Great location and service! There is a lot of large water puddles on the storage property, but other than that, completely satisfied.

Robert S.  |  First Impressions 
Rating:
4.0

I always felt my storage items were secure, I was always able to access the unit. The location was convenient for me. The reason for leaving is I no longer needed a storage unit.

leo w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy I.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful.

Gerald E.  |  Overall Experience 
Rating:
5.0

Great all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!

Rhonda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron O.  |  Overall Experience 
Rating:
5.0

Staff very professional and courteous.

David allen H.  |  Overall Experience 
Rating:
4.0

The new management is what I like the best. They have improved the storage facility

David F.  |  Overall Experience 
Rating:
5.0

Everything is good for me

Grace L.  |  Overall Experience 
Rating:
5.0

My experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward Rios

Edward R.  |  Overall Experience 
Rating:
3.0

Price just a little to high

Sheldon C.  |  Overall Experience 
Rating:
1.0

I have been a regular customer for over 30 years . I had my daughter go to rent small u haul to move to Austin Tx . A bill of $750 is absolutely absurd. I could have hired two men and a truck for that price . I will pay my obligations to u haul . As a father of three 18-23 Daughters , I will instruct them to NEVER BE OVER CHARGED BY U HAUL AGAIN , This will not make a dent in your business, but I will never use your company again for anything . I will also tell as many golfs in my large neighborhood right here next to your location not to be taken by your company.

RUSSELL D.  |  Overall Experience 
Rating:
5.0

The staff has bent over backwards for me Even trying to determine why my UBOX shipment has not left Bakersfield 1 week later. I guess the Eagles song hotel California applies to my UBOX. Now the Roanoke operations is a true customer service operation. Calling me and updating me Thanks DSelf

David S.  |  Overall Experience 
Rating:
5.0

Rebecca and Ritchie are the kind of employees that everyone wants to have. They made everything easy and convenient for my family. It was nice knowing with all the uncertainty of a state to state move they were there to back us up. I am eagerly anticipating the next time i have to use uhauls services because these two people left a really good impression on me. Thanks Rebecca and Ritchie. You guys are rockstars

Martin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia C.  |  Overall Experience 
Rating:
5.0

This was the best UHAUL experience we have ever had.The management team and staff are friendly, professional, nice and extremely helpful. We will continue to use this facility as we have used opened and closed storage units, rented trucks and bought supplies. THe manager, Richie is phenomenal with customer service.

Christy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN M.  |  Overall Experience 
Rating:
5.0

The only constructive feedback I would give us fix the road leading up the hill to your place.

David G.  |  Overall Experience 
Rating:
5.0

Absolutely the best Uhaul in North Texas. Best customer service from the staff. Always willing to help with anything.

richie w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ray b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ray b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie F.  |  Online Move In 
Rating:
5.0

Very good & helpful staff

Dwain T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN N.  |  First Impressions 
Rating:
2.0

The staff was extremely professional and courteous. My storage unit was flooded in front of it every time it rained. Numerous times when I got out of my vehicle I stepped in small ponds that covered my shoes. My storage unit itself was more than adequate.

KEVIN L.  |  Overall Experience 
Rating:
2.0

When we entered the gate, we pulled through, the moving truck came through, and our friend’s truck all came through the gate with no issue. After we unloaded our trucks, we were pulling out of the property. The gate started to close. There apparently was no safety sensor on the gate and it hit our truck. It broke the door handle, rear wheel well, and scratched the paint down the side of the truck.

Jennifer P.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

brent h.  |  Overall Experience 
Rating:
5.0

To whom it may concern, Rebecca and Ricky made my experience quite easy and they are truly exceptional Employees. They deserve a raise because in my opinion they went beyond to make sure everything was in order for my move. I will definitely recommend them.

Doreen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip C.  |  First Impressions 
Rating:
5.0

I worked with an absolutely wonderful young lady Rebecca McClure she is definitely a great manager and I will mention this to everyone who needs assistance in moving and needing a storage.

Doreen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shafony B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David allen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bothwell C.  |  Overall Experience 
Rating:
5.0

Very convenient

David G.  |  First Impressions 
Rating:
3.0

I am moving stuff in to my storage facility and have to tread thru ankle deep water to get into my unit.

KEVIN L.  |  First Impressions 
Rating:
5.0

Out standing service and I will recommend U- Haul storage in Roanoke Texas to my friends.

B-LINE T.  |  Overall Experience 
Rating:
4.0

Np problems encountered. All was good.

ROBERT G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky T.  |  Overall Experience 
Rating:
5.0

The owners were very sweetie an very nice. They helped provide excellent support when needed.

ROBERT J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikayla R.  |  Overall Experience 
Rating:
4.0

Great staff, always very helpful.

Fred L.  |  Overall Experience 
Rating:
5.0

Both the owner and his wife were friendly and helpful.

ROBERT J.  |  First Impressions 
Rating:
5.0

Exceptional customer service. Very kind, helpful, and competent.

rachael w.  |  First Impressions 
Rating:
5.0

worked out great for me,close to our home,very pleased

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Great service!

Daniel D.  |  First Impressions 
Rating:
5.0

Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to all

Edward R.  |  First Impressions 
Rating:
5.0

Fantastic to work with!

Eric B.  |  Overall Experience 
Rating:
5.0

They were extremely helpful and polite through our entire stay. I would highly recommend this facility!

Brandi H.  |  Overall Experience 
Rating:
2.0

There should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It’s frightening to know probably carried those into my new home.

Shahieda R.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.

Charles L.  |  Overall Experience 
Rating:
5.0

Excellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.

Peter V S.  |  Overall Experience 
Rating:
5.0

Great facility. Terrible road getting to it.

George C.  |  Overall Experience 
Rating:
5.0

Richie and his wife were always really nice!

Kasheva B.  |  Overall Experience 
Rating:
4.0

👍🏻

Noelle W.  |  First Impressions 
Rating:
5.0

Wonderful customer service!

CHARLES L.  |  Overall Experience 
Rating:
5.0

Great place.

KRYSTAL M.  |  Overall Experience 
Rating:
4.0

Overall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.

Jeremy W.  |  Overall Experience 
Rating:
4.0

Great staff. Very friendly

David F.  |  First Impressions 
Rating:
5.0

The people are very knowledgeable and friendly, and super helpful, if and when I would use them again,

gia v.  |  Overall Experience 
Rating:
5.0

Front desk employees were extremely helpful Our storage unit was clean

Robert K.  |  First Impressions 
Rating:
5.0

Friendly Knowledgeable staff.

steve r.  |  First Impressions 
Rating:
5.0

Overall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendly

Michael H.  |  First Impressions 
Rating:
5.0

Friendly, competent staff.

Steven M.  |  Overall Experience 
Rating:
5.0

Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.😃

Sandy M.  |  First Impressions 
Rating:
5.0

Would definitely use this facility again.

Mary V.  |  Overall Experience 
Rating:
5.0

Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requests

Oscar O.  |  First Impressions 
Rating:
4.0

Everything was in ordered and the staff was always helpful and nice.

LARRY P.  |  Overall Experience 
Rating:
5.0

The Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!

Wes L.  |  Overall Experience 
Rating:
5.0

Ladies were AWESOME !

Daniel M.  |  First Impressions 
Rating:
1.0

Found holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvements

David M.  |  Overall Experience 
Rating:
5.0

After the issues I had in Lubbock was refreshing to have Roanoke a pleasure

Christina H.  |  First Impressions 
Rating:
5.0

Great. Thanks for helping me tie my washer and dryer down In my truck.

Misty C.  |  Overall Experience 
Rating:
5.0

Good clean vehicle and prompt efficient service.

Jim F.  |  First Impressions 
Rating:
5.0

It did the job. We are happy

Misty C.  |  First Impressions 
Rating:
5.0

The Management was very informative and polite. Couldn’t ask for any better!

John F.  |  First Impressions 
Rating:
5.0

Friendly staff. Clean facility.

Steven M.  |  First Impressions 
Rating:
5.0

Richie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..

james m.  |  Overall Experience 
Rating:
4.0

The facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problem

LOREN R.  |  Overall Experience 
Rating:
5.0

I didn’t need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.

Kyle H.  |  Overall Experience 
Rating:
2.0

Travel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.

Jeffrey H.  |  Overall Experience 
Rating:
5.0

They were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothly

Susan S.  |  Overall Experience 
Rating:
5.0

Alex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She’s GREAT!!!

Wes L.  |  First Impressions 
Rating:
5.0

Very kind and accommodating. Will definitely use again for any moving related and storage needs.

Leigh B.  |  Overall Experience 
Rating:
5.0

Excellent experience. Would recommend.

tom c.  |  Overall Experience 
Rating:
5.0

Only thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.

Cliffton D.  |  Overall Experience 
Rating:
5.0

Sarah was awesome during a stressful time for me. Checking in and out was a breeze. Thank you

Robert K.  |  Overall Experience 
Rating:
5.0

Very helpful, friendly. Will use again

Robert H.  |  Overall Experience 
Rating:
3.0

This facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uni

JERMAINE P.  |  Overall Experience 
Rating:
4.0

Very friendly staff and plenty of moving supplies on hand.

Emerio G.  |  Overall Experience 
Rating:
5.0

Had no problems with U-Haul Moving & Storage of Roanoke.

RALPH K.  |  Overall Experience 
Rating:
4.0

Great job

Ida C.  |  Overall Experience 
Rating:
1.0

Girls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!

Kevin B.  |  Overall Experience 
Rating:
4.0

helpful and attentive

ken m.  |  Overall Experience 
Rating:
5.0

All staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.

Kayoun K.  |  Overall Experience 
Rating:
4.0

The access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.

Tim H.  |  Overall Experience 
Rating:
5.0

Great service!

CARL L.  |  Overall Experience 
Rating:
5.0

Very nice folks, helpful, easy to work with.

Richard S.  |  Overall Experience 
Rating:
5.0

Very nice people

ANTHONY D.  |  Overall Experience 
Rating:
4.0

Doors are very hard to open. Would get locked when trying to roll up every time.

Matthew Z.  |  Overall Experience 
Rating:
1.0

Very poorly maintained as far as rodent control and rain coming into unit. Closing the unit was horrible as well. Took 3 wks to finally get someone to do there job right.

MARK J.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top