Could not have been easier or more pleasant.Gary S. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Roanoke
Roanoke, TX 76262
(@ Hwy 114)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff is awesome. The truck was clean and ready immediately. Quick check in and out. Everything went so smoothly. I would definitely use this location again.Roosevelt A.
Customer did not leave a comment.Reuben B. | Overall Experience
The people managing this location are great. One issue: 1. The truck's A/C did not work and it was 102 degrees.Joe N.
Customer did not leave a comment.FranciscodeBorja S.
It's a little tricky to get to, find, and the drive up to the office is in need of repairs. I'm not even sure who's responsible for that, but it's kind of a mess.Steve H.
Customer did not leave a comment.Mark H.
Truck I rented two weeks prior wasn't available when I arrived and I was told the next closest location would be a 80 mile round trip to pick it up. I was given conflicting info. 1 they had the truck but now it doesn't work so that's why I couldn't rent but then I was also told I had only selected that location as a â€œpreferred locationâ€ and it wasn't locked in. Well that's not what my reservation said. I was made to feel like it was my fault and I had somehow done something wrong. I ended up renting a smaller truck on-site as I had movers coming. They did at least reduce the rate due to the multiple trips that would be needed with the smaller truck. However, when I called at the end of my reservation to ask if I could have more time the representative at the Roanoke location that I spoke to asked me if I could have it back by 630 to which I replied â€œi would try my darndest.â€ And he said â€œtry isn't going to work for me. It's either a yes or a no.â€ Absolutely horrible experience from start to finish. Extremely disappointed.Lauren C.
Customer did not leave a comment.Emmanuel C.
Customer did not leave a comment.David B.
Efficient and friendly service. Didn't have the appliance dolly requested so suggest calling the location and not relying on website for these extrasMalcolm P.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.SCOT H.
Customer did not leave a comment.Matthew H.
The worker who checked me in was rude, impatient, and communicated unclearly. Please communicate to your workers to be patient, polite, and not assume that every customer is an experienced U-Haul customer. It was unprofessional and not what I needed to hear or experience at the end of a 12 hour move.Clare H.
Customer did not leave a comment.James H.
Excellent experience! Everything was ready as promisedKimberly G.
Customer did not leave a comment.Ed C.
Coming back this weekLucien F.
Nothing, freindly staff, was checked in in less than 5 minutes.Lane M.
Significant vibration rattle the entire 8 hours of drivingâ€¦so loud coming from inside the top of cab. Started at about 45 mph. Have driven several Uhauls so understand the noiseâ€¦this was not ordinaryâ€¦it was beyond excessive. Would have returned and swapped but had a deadline. so no time.Wendy A.
The Roanoke, Texas U-Haul store is great. Family operated store that provides a genuine personalized touch to their service when you take the time to tell them what you need. Rented a 26-foot truck, appliance dolly, two furniture dollies, pads. Have done this before. The truck worked as intended with no mechanical issues. It was clean, The people were great. Would use them again.John C.
Pave the entrance road!joe A.
Customer did not leave a comment.Gerald C.
Customer did not leave a comment.SHEKIETA W.
Customer did not leave a comment.William B. | First Impressions
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Wayne T.
Customer did not leave a comment.Brad T.
Customer did not leave a comment.Jennifer J.
Sent us off with a trailer with wheels all very low. Didn't even make it out of the neighborhood.carra G.
Customer did not leave a comment.Anaclet K.
Customer did not leave a comment.Carl W.
Customer did not leave a comment.Michael U.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.hugo M.
The truck was an older version and did not have cruise control or updated phone charging equipmentRebecca R.
Customer service was excellent! I have rented from this location previously and always been satisfied.Peter W.
Customer did not leave a comment.Clarence B.
Customer did not leave a comment.Jacob R.
Customer did not leave a comment.Catherine B.
The location sucks. You have to enter the driveway from Hwy 114 and if you miss it you have to turn around and go back to the previous light and turn around. It is the only entrance. At 4:30 in the afternoon with all the traffic on Hwy 114 it is very stressful.Harvey H.
Really nothing to change. This is the go to location for me. They are efficient, friendly and knowledgeable. I've never had a bad experience at this location.Jeff W.
Great service. Superb franchisee! Outstanding attitude. Brightened my whole day.Mark S.
Customer did not leave a comment.Chris F.
Best Uhaul experience yet!!Dustin B.
I have used this location multiple time. The staff is outstanding.Bryan M.
repair/repave the road to the location!!JAMES D.
Trailer was waiting for me, friendly staff.Hans S.
Customer did not leave a comment.Jeffery H.
Customer did not leave a comment.Jordan S.
Just check for seam leaks.Kira K.
The location itself was on a dirt/gravel lot atop a small hill. To reach it, one had to drive up a steep, bumpy, pot-holed road. The attendant at the location was great (fast and efficient). That is why I'd still recommend this location to a friend.Jay P.
Our family has rented storage, trucks, and flatbeds from this location and they are always welcoming and super nice. On top of that they are knoledgeable and try to help. They understand and can identify your needs. Moving can be stressful, but at least this rental process, went well.Kayla M.
Windshield was dirty. Everything else was great.James L.
Customer did not leave a comment.dedbie J.
Customer did not leave a comment.Moabe M.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Brad T.
Trailer had a minor issue, but staff was helpful. They always treat me great at this location.Scott A.
Customer did not leave a comment.James W.
Everything was excellent except the entry road is in horrible condition. I'm not sure who is responsible for road maintenance, but it needs repair.Janetta B.
Customer did not leave a comment.Carl W.
The Wrights were very nice and extremely helpfulKatrina N.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.ronald B.
Roanoke Location & staff was very helpful and easy to work with. U-Haul Online staff and securing the truck, getting moved to multiple locations and switching equipment was a horrible experience.Rhett B.
Ms. Rebecca was the absolute best!!!! She was very personable and knowledgeable about her job. Her customer service skills were the just awesome.SHARON W.
Customer did not leave a comment.Randy A.
Not charge so much for mileage.David H.
Great experience. Fast and friendly service.Anthony P.
Customer did not leave a comment.Florent S.
Good Job!Joe N.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Joseph R.
very well managed, products are exactly as statedGregory J.
Thank you so much for accommodating. Great staff and service in Roanoke!Loraine B.
Customer did not leave a comment.Venkatakalyan P.
Very easy check in. Very smooth.Jeffrey W.
Customer did not leave a comment.Gwendolyn M.
Easy pick up and drop off. Friendly helpers.James P.
Customer did not leave a comment.Cody M.
Great service! Always friendly attendants whenever I need them. The after-hours drop off area is too small however. I've done two different late-hour returns (once with a 6x12 cargo trailer and once with a 17-ft truck) and both times I had to do some tricky maneuvering to fit my returns without hitting or blocking something. A minor quibble in an otherwise great operation and location (entrance-road asideâ€¦ yikes! 😉)Terry O.
Customer did not leave a comment.Ronald L.
Customer did not leave a comment.John B.
Customer did not leave a comment.Derek H.
Had a blow out on a bad tire 2 hours into the rental. Took Uhaul an hour to â€œfind someoneâ€ to come change the tire and then 3 more hours for the person to come. 4 hours of daylight wasted sitting on the side of the road.Lisa K.
Customer did not leave a comment.Anjali P.
Friendly and courteous service. I used this location various times and always professional.Frank E.
Issue with trailer wiring, u haul rep repaired it quickly.Henry W.
The person at rental did great, the person who checked in failed to send receipt of trailer arriving.Gustavo G.
Great experience overallpatrica H.
Customer did not leave a comment.Michael L.
Great service, nicest people!James M.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Brady M.
Customer did not leave a comment.Bonita R.
Great serviceMATTHEW S.
Customer did not leave a comment.Jennifer J.
They were very helpful and would highly recommend this location for anyone needing their services.Kent A.
Customer did not leave a comment.James C.
Very Accommodating!!David K.
Customer did not leave a comment.danelle k. | First Impressions
Ritchie and Rebecca are great! They’re easy to work with and very friendly.Corbett W. | First Impressions
Customer did not leave a comment.Jason Lee K. | Overall Experience
Customer did not leave a comment.DOUG J. | First Impressions
Customer did not leave a comment.Deniece S. | First Impressions
The staff was very friendly and helpful. They were able to help us quickly and we were very satisfied with their pricing.Jamie H. | First Impressions
Filthy!! Our Unit, #110, always had standing, muddy water right in front of it. Moving in and out all our shoes & vehicles got dirty. Smell is horrific too. Website pictures are very misleading!!! For our move out on 2/20/22, there was trash everywhere in the row of our unit - including: nails, shrapnel, and re-bar. We had to get a locksmith from Michael's Keys to sauter off our lock, and he said it was the most run down U-haul facility he had ever seen. Our rolltop door had more than half of the weather stripping missing off the bottom of the door; therefore, any rodent could have easily sought refuge in our mattresses. Please send someone from corporate to audit this DUMP!!! I took pictures. I'm telling/showing anyone that will listen just how awful this property is. Waste of money!!Dustin A. | Overall Experience
The folks are awesome. Store was clean, general condition of the facility is neat and easy to navigate.. My "24 hr access" wasn't available, I swiped my card over and over again and finally somehow the gate opened! Then I get to my unit a little after 4àm. Everything I own from my little apartment is in my pick up. I'm ready to unload and then get on the road Heading for Mississippi for work! But unfortunately there was a lock on my unit😕. So much for trying not to pay the month to month rate at my complex, I start brain storming about what to do cause I really don't have the money.. so I head to the gate to get ready to possibly roll the eviction timing dice.. Now I'm at the gate, made sure my load didn't shift so I can safely navigate my way home.. Can't get out... I will spare u the details, but literally had a melt down, I felt trapped, I felt duped, most of which is totally on me and typically I'm stronger than that but I'm literally at one of the lowest points of my life. Again nothing that's y'all's fault but damnit this one in a million experience just plain hurt more than it has upset me. In closing Im a returning customer for a reason. And I know this isn't the norm, and I know y'all do right and make right. Out of respect I chose to type, I was uncertain if I called if I would be upset and speak harshly or have an unpleasant tone or if I would just busy out crying lol.DENERIK S. | First Impressions
Customer did not leave a comment.Michael U. | Overall Experience
Unit had holes in backwall. Mice had been getting in thus mouse traps. Unit wasn't swept out before renting. Had to make room for storage at sons which is what I was trying to get away from since there was no room.Jeffrey M. | Overall Experience
Unit back wall overhangs cement flooring. Mice trap in unit. Experienced mice chewing on boxes and my belongings. Can't move anything of value into unit.Jeffrey M. | First Impressions
Customer did not leave a comment.Shelia N. | First Impressions
The problem is the entrance - the hill is steep which enters on 114. The road on the hill is in major need of maintenance- repair!kathleen b. | Overall Experience
Customer did not leave a comment.LANCE L. | Overall Experience
Customer did not leave a comment.Craig P. | Overall Experience
Muddy mess!!!! Also, I didn't know I needed to bring a broom to sweep the unit clean before moving items in. Our newly aassigned unit #110 was awful to try to move into. There were inches of standing, muddy water all the way up to the concrete edge of the unit. Our brand new, white King mattresses, leather couches, and upholstered chairs now have black muddy water stains because it was impossible to unload and place our belongings in the unit without getting our feet filthy muddy and soaking wet. I had new plastic sheeting to set the mattresses on & cover them, since the original plastic got torn during the move. Unfortunately, the movers repeatedly and unavoidably got mud on the clean plastic. I'm hopeful management will have several loads of gravel delivered/spread. The pictures of the property I saw when selecting this property showed clean, concrete paved driveways. The only positive comment I can say is the man working in the office was professional and courteous, but there was a long line of people out the office door. That poor kid was covering the entire property alone. This U-Haul facility has been neglected and grossly misrepresented and managed. I took several pictures to submit to the corporate office.Dustin A. | First Impressions
Customer did not leave a comment.Sariyah G. | First Impressions
Customer did not leave a comment.Jeffrey S. | Online Move In
Customer did not leave a comment.Henry B. | Overall Experience
Customer did not leave a comment.Christopher F. | First Impressions
The staff was extremely helpful.Patrick M. | Overall Experience
So nice… so convenient… and informative. Very quick in assessment and taking care of all the paperwork…Lee M. | First Impressions
I can't say that I didn't try to find a storage with no mice there's mouse poop & pee all over the boxes. A couple of staff members with blonde hair are really friendly and kind to me and I can't thank them enough for buying me time to clear out the storage.Ethan N. | Overall Experience
Customer did not leave a comment.JEFFREY S. | Overall Experience
Customer did not leave a comment.BARBARA R. | Overall Experience
Property manager deserves a raise!!Douglas D. | First Impressions
Customer did not leave a comment.phil b. | First Impressions
Customer did not leave a comment.Joana A. | Overall Experience
Customer did not leave a comment.Haylee R. | First Impressions
I would so highly recommend this place ! The staff was super helpful down to trying to help me find a place to live when I first came ! I asked for recommendations and the staff pointed me in several great directions. Move-out was a breeze and again the staff was friendly and efficient!DEIDRE V. | Overall Experience
Customer did not leave a comment.SPENCER M. | Overall Experience
Customer did not leave a comment.Jacqueline G. | First Impressions
Customer did not leave a comment.LEONARD V. | Overall Experience
Friendly and professional staff with good interpersonal skills.WADE H. | First Impressions
Customer did not leave a comment.Jordan S. | Overall Experience
Customer did not leave a comment.Charles M. | Overall Experience
Both facilities had great and friendly!Tessa S. | First Impressions
Always friendly thank youDavid F. | First Impressions
Only the few times I had face to face contact, they were slammed. Even turning in the cargo van on 6/18/2021, waited 15 minutes or so to o ly be told it would take at least 30 minutes before they inspect and close out reservation.Christina H. | Overall Experience
Customer did not leave a comment.Darryl S. | First Impressions
Customer did not leave a comment.FRANK K. | First Impressions
Not the staff but the road access is not maintained, large pits and erosion , grounds around storage unit, large gravel hard to walk on and deep erosions. I would think “UHAUL” would have put the money into the grounds. My storage is temporary, but would never store here again.Debra G. | First Impressions
Rebecca and Rachel were very helpful over the phone which made moving my daughter a lot less stressfulJordan S. | First Impressions
The young lady that helped me was so kind. My son had passed away 2 days earlier and I was trying to get his things stored safely and she was very patient and kind they all my tears and apologies. They young man on the other hand not so much. If you could commend her for being so compassionate it would mean the world to me.Leigh D. | First Impressions
Customer did not leave a comment.Jon M. | Online Move In
Quick and easy move in process. Staff was prompt to answer any questions that I had. Appreciate the opportunity to do business with this location!Gail J. | First Impressions
Customer did not leave a comment.Joseph H. | First Impressions
Only issue I have with this facility is nobody answers the phone.DARREN S. | First Impressions
Customer did not leave a comment.christopher R. | Overall Experience
The whole renting and move-in process was very easy and the employee in the office was really friendly when I went to ask a question!Taylor J. | Online Move In
Customer did not leave a comment.Albert T. | First Impressions
We dealt with Richie Wright at 1600 Mesa Butte Ct., Roanoke, Tx. We cannot say enough good things about Mr. Wright. He was friendly, helpful and accommodating in every way. We would certainly recommend him and his office to all our friends and family.Manuel S. | Overall Experience
Customer did not leave a comment.Nai S. | Overall Experience
I moved out of this storage Dec 5, 2020. There was no lock an the door was open I asked the young man in the office if a mattress I had left could be removed at my cost he said they would just throw it in the dumpster..... now 5 months later I’m being told they are auctioning this storage off? How when it was open n unlocked and your employee ok’d 1 mattress being left to be disposed of.... over $500 in fees and some poor fool will buy on this storage that they locked an created a whole situation.... I have contacted corporate 7 times an each time told do not worry it will be taken care of.... today I got an email thanking me for my business an asking for a review..... so here we are.... bunch of scammers at this location.....Leia K. | Overall Experience
Customer did not leave a comment.AARON B. | Overall Experience
Customer did not leave a comment.Carla G. | Online Move In
Richie is "the man". Very helpful, cordial, respectful and friendly. Awesome guy! i have not met Rebecca yet but am sure she is equally very nice person like Richie! Thank you very much!Ramon J. | First Impressions
NoneAlfred T. | Overall Experience
The person that helped me was very friendly and helpful. She really did a great job.Neri C. | First Impressions
The folks were very friendly.roland g. | First Impressions
Very accommodating and professional! All employees are friendly and always welcoming.ally n. | First Impressions
Customer did not leave a comment.Phillip C. | Overall Experience
Customer did not leave a comment.Dan A. | Overall Experience
Rebecca is smart and friendly. The only reason I moved out was no available climate controlled unit for me.ANDREW G. | Overall Experience
Great service, Richie was very friendly and very helpful.Sven H. | First Impressions
I would definitely Rent from this Location in the future.Tim B. | Overall Experience
I really enjoyed this storage facility and if needed, I would recommend everyone who need a storage to consider this location first. The facility stays very clean and the the employee are super nice, friendly all of the times to all customers. If they can assist you. You can not find a storage as clean and nicer employees for a company.. if I was the owner, I would grant them a pay raise.. Thank you....lopaka K. | Overall Experience
Rebecca was extremely helpful and friendly! She made the process so quick and easy and took all the extra steps to make my storage experience exceed all expectations. I would definitely recommend using the Roanoke, TX location to anyone looking for a little extra space!!Erica B. | First Impressions
Customer did not leave a comment.Benjamin T. | Overall Experience
Rebecca & her staff were wonderful!AMANDA S. | Overall Experience
Richie was very helpful.PHILIP S. | First Impressions
Customer did not leave a comment.JERROLD V. | First Impressions
Great service!!!!Eduardo R. | Overall Experience
Great location and service! There is a lot of large water puddles on the storage property, but other than that, completely satisfied.Robert S. | First Impressions
I always felt my storage items were secure, I was always able to access the unit. The location was convenient for me. The reason for leaving is I no longer needed a storage unit.leo w. | Overall Experience
Customer did not leave a comment.William S. | First Impressions
Customer did not leave a comment.Stacy I. | First Impressions
The staff was very friendly and helpful.Gerald E. | Overall Experience
Great all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!Rhonda W. | Overall Experience
Customer did not leave a comment.Craig S. | Overall Experience
Customer did not leave a comment.Ron O. | Overall Experience
Staff very professional and courteous.David allen H. | Overall Experience
The new management is what I like the best. They have improved the storage facilityDavid F. | Overall Experience
Everything is good for meGrace L. | Overall Experience
My experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward RiosEdward R. | Overall Experience
Price just a little to highSheldon C. | Overall Experience
I have been a regular customer for over 30 years . I had my daughter go to rent small u haul to move to Austin Tx . A bill of $750 is absolutely absurd. I could have hired two men and a truck for that price . I will pay my obligations to u haul . As a father of three 18-23 Daughters , I will instruct them to NEVER BE OVER CHARGED BY U HAUL AGAIN , This will not make a dent in your business, but I will never use your company again for anything . I will also tell as many golfs in my large neighborhood right here next to your location not to be taken by your company.RUSSELL D. | Overall Experience
The staff has bent over backwards for me Even trying to determine why my UBOX shipment has not left Bakersfield 1 week later. I guess the Eagles song hotel California applies to my UBOX. Now the Roanoke operations is a true customer service operation. Calling me and updating me Thanks DSelfDavid S. | Overall Experience
Rebecca and Ritchie are the kind of employees that everyone wants to have. They made everything easy and convenient for my family. It was nice knowing with all the uncertainty of a state to state move they were there to back us up. I am eagerly anticipating the next time i have to use uhauls services because these two people left a really good impression on me. Thanks Rebecca and Ritchie. You guys are rockstarsMartin T. | Overall Experience
Customer did not leave a comment.Alicia C. | Overall Experience
This was the best UHAUL experience we have ever had.The management team and staff are friendly, professional, nice and extremely helpful. We will continue to use this facility as we have used opened and closed storage units, rented trucks and bought supplies. THe manager, Richie is phenomenal with customer service.Christy T. | Overall Experience
Customer did not leave a comment.STEVEN M. | Overall Experience
The only constructive feedback I would give us fix the road leading up the hill to your place.David G. | Overall Experience
Absolutely the best Uhaul in North Texas. Best customer service from the staff. Always willing to help with anything.richie w. | First Impressions
Customer did not leave a comment.ray b. | First Impressions
Customer did not leave a comment.ray b. | Overall Experience