Just check for seam leaks.Kira K.
Customer Reviews for U-Haul Moving & Storage of Roanoke
Roanoke, TX 76262
(@ Hwy 114)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location itself was on a dirt/gravel lot atop a small hill. To reach it, one had to drive up a steep, bumpy, pot-holed road. The attendant at the location was great (fast and efficient). That is why I'd still recommend this location to a friend.Jay P.
Our family has rented storage, trucks, and flatbeds from this location and they are always welcoming and super nice. On top of that they are knoledgeable and try to help. They understand and can identify your needs. Moving can be stressful, but at least this rental process, went well.Kayla M.
Windshield was dirty. Everything else was great.James L.
Customer did not leave a comment.dedbie J.
Customer did not leave a comment.Moabe M.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Brad T.
Trailer had a minor issue, but staff was helpful. They always treat me great at this location.Scott A.
Customer did not leave a comment.James W.
Everything was excellent except the entry road is in horrible condition. I'm not sure who is responsible for road maintenance, but it needs repair.Janetta B.
Customer did not leave a comment.Carl W.
The Wrights were very nice and extremely helpfulKatrina N.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.ronald B.
Roanoke Location & staff was very helpful and easy to work with. U-Haul Online staff and securing the truck, getting moved to multiple locations and switching equipment was a horrible experience.Rhett B.
Ms. Rebecca was the absolute best!!!! She was very personable and knowledgeable about her job. Her customer service skills were the just awesome.SHARON W.
Customer did not leave a comment.Randy A.
Not charge so much for mileage.David H.
Great experience. Fast and friendly service.Anthony P.
Customer did not leave a comment.Florent S.
Good Job!Joe N.
Customer did not leave a comment.Michael O.
Customer did not leave a comment.Joseph R.
very well managed, products are exactly as statedGregory J.
Thank you so much for accommodating. Great staff and service in Roanoke!Loraine B.
Customer did not leave a comment.Venkatakalyan P.
Very easy check in. Very smooth.Jeffrey W.
Customer did not leave a comment.Gwendolyn M.
Easy pick up and drop off. Friendly helpers.James P.
Customer did not leave a comment.Cody M.
Great service! Always friendly attendants whenever I need them. The after-hours drop off area is too small however. I've done two different late-hour returns (once with a 6x12 cargo trailer and once with a 17-ft truck) and both times I had to do some tricky maneuvering to fit my returns without hitting or blocking something. A minor quibble in an otherwise great operation and location (entrance-road asideâ€¦ yikes! 😉)Terry O.
Customer did not leave a comment.Ronald L.
Customer did not leave a comment.John B.
Customer did not leave a comment.Derek H.
Had a blow out on a bad tire 2 hours into the rental. Took Uhaul an hour to â€œfind someoneâ€ to come change the tire and then 3 more hours for the person to come. 4 hours of daylight wasted sitting on the side of the road.Lisa K.
Customer did not leave a comment.Anjali P.
Friendly and courteous service. I used this location various times and always professional.Frank E.
Issue with trailer wiring, u haul rep repaired it quickly.Henry W.
The person at rental did great, the person who checked in failed to send receipt of trailer arriving.Gustavo G.
Great experience overallpatrica H.
Customer did not leave a comment.Michael L.
Great service, nicest people!James M.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Brady M.
Customer did not leave a comment.Bonita R.
Great serviceMATTHEW S.
Customer did not leave a comment.Jennifer J.
They were very helpful and would highly recommend this location for anyone needing their services.Kent A.
Customer did not leave a comment.James C.
Very Accommodating!!David K.
Customer did not leave a comment.danelle k. | First Impressions
Thank you!!BARBARA W.
Great service here as always.Jonathan L.
Ritchie and Rebecca are great! They’re easy to work with and very friendly.Corbett W. | First Impressions
Always excellent service at Roanoke U-Haul. I highly recommend Roanoke U-HaulJohn D.
Staff was polite, punctual and very knowledgeable about the whole check in process as well ready to assist me with getting a unit to store my belongings.Mark D.
Do the moving for me ? I really like people and service at 1600 Mesa butte location . Always go there first for all rentals .Ronald G.
Super quick and easy process!Michael M.
Customer did not leave a comment.Jason Lee K. | Overall Experience
Very efficient and accommodating operation !michael G.
Great people keep doing what they are doing.Jaime G.
Most excellent place!DAVID F.
The road has been an issue for 20 years going up the hill Charging me a 1 dollar environmental fee is insulting. Add a dollar to the price od the truck if you need to. Imagine McDonald's tacking on an extra dollar for your quarter pounder meal without advertising that in the price at first kind of seems ridiculous doesn't it. It angers me every time I rent a truck from you guys if there were somewhere else I could rent I would do it looks like Home Depot is on their wayKristopher W.
Customer did not leave a comment.Sheila F.
Very helpful and attentive to my requests. Thank You!Jim S.
Customer did not leave a comment.PAULA M.
Customer did not leave a comment.Debbie N.
Customer did not leave a comment.David G.
Rebecca was a dream to work with. She made everything so simple and painless. From the reservation making through returning the equipment, it was a breeze. She is friendly, has great customer service, and is always willing to help the customer out where they need it. We needed to extend our rental time for a few hours, and she was able to accommodate us and give us a discount for the extra time that we needed the truck for. I was also helpful with gas and her equipment was clean, easy to use, and ran very well. I would definitely recommend her location and when we are in need of another U-Haul truck this is where we will be renting from.Cassandra J.
Customer did not leave a comment.Carrie W.
Customer did not leave a comment.DOUG J. | First Impressions
Customer did not leave a comment.Sob V.
Friendly managermark I.
Awesome as usual. We have used this location before. Thanks againMike C.
Very friendly and eager to help. Appreciate good customer service!Dale E.
Everything was great! No improvements needed!Lisa T.
Customer did not leave a comment.Abi T.
Customer did not leave a comment.Deniece S. | First Impressions
This is an amazing place to get a U-Haul !!!Saleem K.
Also, don't change a thing. Great service as it standsLuis C.
It was perfect.Julie A.
Always goodMike R.
Very easy check in and friendly staff. I don't remember the lady's name that helped me when I got there but was very friendly and service with a smile. When I returned the equipment, the gentleman that was there during the return was equally nice with a smile. Thank you guys for a pleasant rental experience. I appreciate it!Michael B.
Staff was very friendly and caring. Actually cared about my safety picking up and dropping off the truck.Antrice L.
The staff was very friendly and helpful. They were able to help us quickly and we were very satisfied with their pricing.Jamie H. | First Impressions
Filthy!! Our Unit, #110, always had standing, muddy water right in front of it. Moving in and out all our shoes & vehicles got dirty. Smell is horrific too. Website pictures are very misleading!!! For our move out on 2/20/22, there was trash everywhere in the row of our unit - including: nails, shrapnel, and re-bar. We had to get a locksmith from Michael's Keys to sauter off our lock, and he said it was the most run down U-haul facility he had ever seen. Our rolltop door had more than half of the weather stripping missing off the bottom of the door; therefore, any rodent could have easily sought refuge in our mattresses. Please send someone from corporate to audit this DUMP!!! I took pictures. I'm telling/showing anyone that will listen just how awful this property is. Waste of money!!Dustin A. | Overall Experience
Quality service up and down, could not be any betterCody H.
This is my favorite Uhaul location near my home. They are very customer oriented and always pleasant.Kenneth H.
Customer did not leave a comment.Daniel W.
Very fast and simple to pick up the vehicle. Kind staff.Dylan M.
Customer did not leave a comment.Marie S.
fast and accomodating serviceKevin B.
Customer did not leave a comment.raymean B.
The folks are awesome. Store was clean, general condition of the facility is neat and easy to navigate.. My "24 hr access" wasn't available, I swiped my card over and over again and finally somehow the gate opened! Then I get to my unit a little after 4àm. Everything I own from my little apartment is in my pick up. I'm ready to unload and then get on the road Heading for Mississippi for work! But unfortunately there was a lock on my unit😕. So much for trying not to pay the month to month rate at my complex, I start brain storming about what to do cause I really don't have the money.. so I head to the gate to get ready to possibly roll the eviction timing dice.. Now I'm at the gate, made sure my load didn't shift so I can safely navigate my way home.. Can't get out... I will spare u the details, but literally had a melt down, I felt trapped, I felt duped, most of which is totally on me and typically I'm stronger than that but I'm literally at one of the lowest points of my life. Again nothing that's y'all's fault but damnit this one in a million experience just plain hurt more than it has upset me. In closing Im a returning customer for a reason. And I know this isn't the norm, and I know y'all do right and make right. Out of respect I chose to type, I was uncertain if I called if I would be upset and speak harshly or have an unpleasant tone or if I would just busy out crying lol.DENERIK S. | First Impressions
Customer did not leave a comment.Michael U. | Overall Experience
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.sarah B.
The owners of this Uhaul were very friendly and made the whole checkout/checkin a very pleasant experience.Rebecca M.
Office smelled like smoke or something. Otherwise excellent service, highly recommend, and would definitely return for rentals.Bryan J.
Unit had holes in backwall. Mice had been getting in thus mouse traps. Unit wasn't swept out before renting. Had to make room for storage at sons which is what I was trying to get away from since there was no room.Jeffrey M. | Overall Experience
Customer did not leave a comment.Brian F.
Customer did not leave a comment.Sefula M.
Unit back wall overhangs cement flooring. Mice trap in unit. Experienced mice chewing on boxes and my belongings. Can't move anything of value into unit.Jeffrey M. | First Impressions
Customer did not leave a comment.STEPHEN M.
Very friendly staff. Great experience. Will definitely rent from this location again.Ryan E.
Customer did not leave a comment.Gary T.
Rebecca was so very helpful and friendly. We will be backJoe Bob R.
Staff very helpful and friendlyTodd B.
Customer did not leave a comment.Walter W.
Customer did not leave a comment.Shelia N. | First Impressions
The problem is the entrance - the hill is steep which enters on 114. The road on the hill is in major need of maintenance- repair!kathleen b. | Overall Experience
Customer did not leave a comment.LANCE L. | Overall Experience
Customer did not leave a comment.Craig P. | Overall Experience
Muddy mess!!!! Also, I didn't know I needed to bring a broom to sweep the unit clean before moving items in. Our newly aassigned unit #110 was awful to try to move into. There were inches of standing, muddy water all the way up to the concrete edge of the unit. Our brand new, white King mattresses, leather couches, and upholstered chairs now have black muddy water stains because it was impossible to unload and place our belongings in the unit without getting our feet filthy muddy and soaking wet. I had new plastic sheeting to set the mattresses on & cover them, since the original plastic got torn during the move. Unfortunately, the movers repeatedly and unavoidably got mud on the clean plastic. I'm hopeful management will have several loads of gravel delivered/spread. The pictures of the property I saw when selecting this property showed clean, concrete paved driveways. The only positive comment I can say is the man working in the office was professional and courteous, but there was a long line of people out the office door. That poor kid was covering the entire property alone. This U-Haul facility has been neglected and grossly misrepresented and managed. I took several pictures to submit to the corporate office.Dustin A. | First Impressions
Customer did not leave a comment.Sariyah G. | First Impressions
Customer did not leave a comment.Jeffrey S. | Online Move In
Customer did not leave a comment.Henry B. | Overall Experience
Customer did not leave a comment.Christopher F. | First Impressions
The staff was extremely helpful.Patrick M. | Overall Experience
So nice… so convenient… and informative. Very quick in assessment and taking care of all the paperwork…Lee M. | First Impressions
I can't say that I didn't try to find a storage with no mice there's mouse poop & pee all over the boxes. A couple of staff members with blonde hair are really friendly and kind to me and I can't thank them enough for buying me time to clear out the storage.Ethan N. | Overall Experience
Customer did not leave a comment.JEFFREY S. | Overall Experience
Customer did not leave a comment.BARBARA R. | Overall Experience
Property manager deserves a raise!!Douglas D. | First Impressions
Customer did not leave a comment.phil b. | First Impressions
Customer did not leave a comment.Joana A. | Overall Experience
Customer did not leave a comment.Haylee R. | First Impressions
I would so highly recommend this place ! The staff was super helpful down to trying to help me find a place to live when I first came ! I asked for recommendations and the staff pointed me in several great directions. Move-out was a breeze and again the staff was friendly and efficient!DEIDRE V. | Overall Experience
Customer did not leave a comment.SPENCER M. | Overall Experience
Customer did not leave a comment.Jacqueline G. | First Impressions
Customer did not leave a comment.LEONARD V. | Overall Experience
Friendly and professional staff with good interpersonal skills.WADE H. | First Impressions
Customer did not leave a comment.Jordan S. | Overall Experience
Customer did not leave a comment.Charles M. | Overall Experience
Both facilities had great and friendly!Tessa S. | First Impressions
Always friendly thank youDavid F. | First Impressions
Only the few times I had face to face contact, they were slammed. Even turning in the cargo van on 6/18/2021, waited 15 minutes or so to o ly be told it would take at least 30 minutes before they inspect and close out reservation.Christina H. | Overall Experience
Customer did not leave a comment.Darryl S. | First Impressions
Customer did not leave a comment.FRANK K. | First Impressions
Not the staff but the road access is not maintained, large pits and erosion , grounds around storage unit, large gravel hard to walk on and deep erosions. I would think “UHAUL” would have put the money into the grounds. My storage is temporary, but would never store here again.Debra G. | First Impressions
Rebecca and Rachel were very helpful over the phone which made moving my daughter a lot less stressfulJordan S. | First Impressions
The young lady that helped me was so kind. My son had passed away 2 days earlier and I was trying to get his things stored safely and she was very patient and kind they all my tears and apologies. They young man on the other hand not so much. If you could commend her for being so compassionate it would mean the world to me.Leigh D. | First Impressions
Customer did not leave a comment.Jon M. | Online Move In
Quick and easy move in process. Staff was prompt to answer any questions that I had. Appreciate the opportunity to do business with this location!Gail J. | First Impressions
Customer did not leave a comment.Joseph H. | First Impressions
Only issue I have with this facility is nobody answers the phone.DARREN S. | First Impressions
Customer did not leave a comment.christopher R. | Overall Experience
The whole renting and move-in process was very easy and the employee in the office was really friendly when I went to ask a question!Taylor J. | Online Move In
Customer did not leave a comment.Albert T. | First Impressions
We dealt with Richie Wright at 1600 Mesa Butte Ct., Roanoke, Tx. We cannot say enough good things about Mr. Wright. He was friendly, helpful and accommodating in every way. We would certainly recommend him and his office to all our friends and family.Manuel S. | Overall Experience
Customer did not leave a comment.Nai S. | Overall Experience
I moved out of this storage Dec 5, 2020. There was no lock an the door was open I asked the young man in the office if a mattress I had left could be removed at my cost he said they would just throw it in the dumpster..... now 5 months later I’m being told they are auctioning this storage off? How when it was open n unlocked and your employee ok’d 1 mattress being left to be disposed of.... over $500 in fees and some poor fool will buy on this storage that they locked an created a whole situation.... I have contacted corporate 7 times an each time told do not worry it will be taken care of.... today I got an email thanking me for my business an asking for a review..... so here we are.... bunch of scammers at this location.....Leia K. | Overall Experience
Customer did not leave a comment.AARON B. | Overall Experience
Customer did not leave a comment.Carla G. | Online Move In
Richie is "the man". Very helpful, cordial, respectful and friendly. Awesome guy! i have not met Rebecca yet but am sure she is equally very nice person like Richie! Thank you very much!Ramon J. | First Impressions
NoneAlfred T. | Overall Experience
The person that helped me was very friendly and helpful. She really did a great job.Neri C. | First Impressions
The folks were very friendly.roland g. | First Impressions
Very accommodating and professional! All employees are friendly and always welcoming.ally n. | First Impressions
Customer did not leave a comment.Phillip C. | Overall Experience
Customer did not leave a comment.Dan A. | Overall Experience
Rebecca is smart and friendly. The only reason I moved out was no available climate controlled unit for me.ANDREW G. | Overall Experience
Great service, Richie was very friendly and very helpful.Sven H. | First Impressions
I would definitely Rent from this Location in the future.Tim B. | Overall Experience
I really enjoyed this storage facility and if needed, I would recommend everyone who need a storage to consider this location first. The facility stays very clean and the the employee are super nice, friendly all of the times to all customers. If they can assist you. You can not find a storage as clean and nicer employees for a company.. if I was the owner, I would grant them a pay raise.. Thank you....lopaka K. | Overall Experience
Rebecca was extremely helpful and friendly! She made the process so quick and easy and took all the extra steps to make my storage experience exceed all expectations. I would definitely recommend using the Roanoke, TX location to anyone looking for a little extra space!!Erica B. | First Impressions
Customer did not leave a comment.Benjamin T. | Overall Experience
Rebecca & her staff were wonderful!AMANDA S. | Overall Experience
Richie was very helpful.PHILIP S. | First Impressions
Customer did not leave a comment.JERROLD V. | First Impressions
Great service!!!!Eduardo R. | Overall Experience
Great location and service! There is a lot of large water puddles on the storage property, but other than that, completely satisfied.Robert S. | First Impressions
I always felt my storage items were secure, I was always able to access the unit. The location was convenient for me. The reason for leaving is I no longer needed a storage unit.leo w. | Overall Experience
Customer did not leave a comment.William S. | First Impressions
Customer did not leave a comment.Stacy I. | First Impressions
The staff was very friendly and helpful.Gerald E. | Overall Experience
Great all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!Rhonda W. | Overall Experience
Customer did not leave a comment.Craig S. | Overall Experience
Customer did not leave a comment.Ron O. | Overall Experience
Staff very professional and courteous.David allen H. | Overall Experience
The new management is what I like the best. They have improved the storage facilityDavid F. | Overall Experience
Everything is good for meGrace L. | Overall Experience
My experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward RiosEdward R. | Overall Experience
Price just a little to highSheldon C. | Overall Experience
I have been a regular customer for over 30 years . I had my daughter go to rent small u haul to move to Austin Tx . A bill of $750 is absolutely absurd. I could have hired two men and a truck for that price . I will pay my obligations to u haul . As a father of three 18-23 Daughters , I will instruct them to NEVER BE OVER CHARGED BY U HAUL AGAIN , This will not make a dent in your business, but I will never use your company again for anything . I will also tell as many golfs in my large neighborhood right here next to your location not to be taken by your company.RUSSELL D. | Overall Experience
The staff has bent over backwards for me Even trying to determine why my UBOX shipment has not left Bakersfield 1 week later. I guess the Eagles song hotel California applies to my UBOX. Now the Roanoke operations is a true customer service operation. Calling me and updating me Thanks DSelfDavid S. | Overall Experience
Rebecca and Ritchie are the kind of employees that everyone wants to have. They made everything easy and convenient for my family. It was nice knowing with all the uncertainty of a state to state move they were there to back us up. I am eagerly anticipating the next time i have to use uhauls services because these two people left a really good impression on me. Thanks Rebecca and Ritchie. You guys are rockstarsMartin T. | Overall Experience
Customer did not leave a comment.Alicia C. | Overall Experience
This was the best UHAUL experience we have ever had.The management team and staff are friendly, professional, nice and extremely helpful. We will continue to use this facility as we have used opened and closed storage units, rented trucks and bought supplies. THe manager, Richie is phenomenal with customer service.Christy T. | Overall Experience
Customer did not leave a comment.STEVEN M. | Overall Experience
The only constructive feedback I would give us fix the road leading up the hill to your place.David G. | Overall Experience
Absolutely the best Uhaul in North Texas. Best customer service from the staff. Always willing to help with anything.richie w. | First Impressions
Customer did not leave a comment.ray b. | First Impressions
Customer did not leave a comment.ray b. | Overall Experience
Customer did not leave a comment.Stephanie F. | Online Move In
Very good & helpful staffDwain T. | Overall Experience
Customer did not leave a comment.Mary J. | Overall Experience
Customer did not leave a comment.SUSAN N. | First Impressions
The staff was extremely professional and courteous. My storage unit was flooded in front of it every time it rained. Numerous times when I got out of my vehicle I stepped in small ponds that covered my shoes. My storage unit itself was more than adequate.KEVIN L. | Overall Experience
When we entered the gate, we pulled through, the moving truck came through, and our friend’s truck all came through the gate with no issue. After we unloaded our trucks, we were pulling out of the property. The gate started to close. There apparently was no safety sensor on the gate and it hit our truck. It broke the door handle, rear wheel well, and scratched the paint down the side of the truck.Jennifer P. | First Impressions
Very helpful and friendly staff.brent h. | Overall Experience
To whom it may concern, Rebecca and Ricky made my experience quite easy and they are truly exceptional Employees. They deserve a raise because in my opinion they went beyond to make sure everything was in order for my move. I will definitely recommend them.Doreen G. | Overall Experience
Customer did not leave a comment.Patrick L. | Overall Experience
Customer did not leave a comment.Phillip C. | First Impressions
I worked with an absolutely wonderful young lady Rebecca McClure she is definitely a great manager and I will mention this to everyone who needs assistance in moving and needing a storage.Doreen G. | First Impressions
Customer did not leave a comment.CHARLES E. | First Impressions
Customer did not leave a comment.Shafony B. | Overall Experience
Customer did not leave a comment.David allen H. | First Impressions
Customer did not leave a comment.Gerald E. | First Impressions
Customer did not leave a comment.Bothwell C. | Overall Experience
Very convenientDavid G. | First Impressions
I am moving stuff in to my storage facility and have to tread thru ankle deep water to get into my unit.KEVIN L. | First Impressions
Out standing service and I will recommend U- Haul storage in Roanoke Texas to my friends.B-LINE T. | Overall Experience
Np problems encountered. All was good.ROBERT G. | Overall Experience
Customer did not leave a comment.Ricky T. | Overall Experience
The owners were very sweetie an very nice. They helped provide excellent support when needed.ROBERT J. | Overall Experience
Customer did not leave a comment.Mikayla R. | Overall Experience
Great staff, always very helpful.Fred L. | Overall Experience
Both the owner and his wife were friendly and helpful.ROBERT J. | First Impressions
Exceptional customer service. Very kind, helpful, and competent.rachael w. | First Impressions
worked out great for me,close to our home,very pleasedMICHAEL C. | Overall Experience
Great service!Daniel D. | First Impressions
Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to allEdward R. | First Impressions
Fantastic to work with!Eric B. | Overall Experience
They were extremely helpful and polite through our entire stay. I would highly recommend this facility!Brandi H. | Overall Experience
There should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It’s frightening to know probably carried those into my new home.Shahieda R. | Overall Experience
Staff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.Charles L. | Overall Experience
Excellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.Peter V S. | Overall Experience
Great facility. Terrible road getting to it.George C. | Overall Experience
Richie and his wife were always really nice!Kasheva B. | Overall Experience
👍🏻Noelle W. | First Impressions
Wonderful customer service!CHARLES L. | Overall Experience
Great place.KRYSTAL M. | Overall Experience
Overall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.Jeremy W. | Overall Experience
Great staff. Very friendlyDavid F. | First Impressions
The people are very knowledgeable and friendly, and super helpful, if and when I would use them again,gia v. | Overall Experience
Front desk employees were extremely helpful Our storage unit was cleanRobert K. | First Impressions
Friendly Knowledgeable staff.steve r. | First Impressions
Overall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendlyMichael H. | First Impressions
Friendly, competent staff.Steven M. | Overall Experience
Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.😃Sandy M. | First Impressions
Would definitely use this facility again.Mary V. | Overall Experience
Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requestsOscar O. | First Impressions
Everything was in ordered and the staff was always helpful and nice.LARRY P. | Overall Experience
The Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!Wes L. | Overall Experience
Ladies were AWESOME !Daniel M. | First Impressions
Found holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvementsDavid M. | Overall Experience
After the issues I had in Lubbock was refreshing to have Roanoke a pleasureChristina H. | First Impressions
Great. Thanks for helping me tie my washer and dryer down In my truck.Misty C. | Overall Experience
Good clean vehicle and prompt efficient service.Jim F. | First Impressions
It did the job. We are happyMisty C. | First Impressions
The Management was very informative and polite. Couldn’t ask for any better!John F. | First Impressions
Friendly staff. Clean facility.Steven M. | First Impressions
Richie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..james m. | Overall Experience
The facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problemLOREN R. | Overall Experience
I didn’t need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.Kyle H. | Overall Experience
Travel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.Jeffrey H. | Overall Experience
They were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothlySusan S. | Overall Experience
Alex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She’s GREAT!!!Wes L. | First Impressions
Very kind and accommodating. Will definitely use again for any moving related and storage needs.Leigh B. | Overall Experience
Excellent experience. Would recommend.tom c. | Overall Experience
Only thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.Cliffton D. | Overall Experience
Sarah was awesome during a stressful time for me. Checking in and out was a breeze. Thank youRobert K. | Overall Experience
Very helpful, friendly. Will use againRobert H. | Overall Experience
This facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uniJERMAINE P. | Overall Experience
Very friendly staff and plenty of moving supplies on hand.Emerio G. | Overall Experience
Had no problems with U-Haul Moving & Storage of Roanoke.RALPH K. | Overall Experience
Great jobIda C. | Overall Experience
Girls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!Kevin B. | Overall Experience
helpful and attentiveken m. | Overall Experience
All staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.Kayoun K. | Overall Experience
The access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.Tim H. | Overall Experience
Great service!CARL L. | Overall Experience
Very nice folks, helpful, easy to work with.Richard S. | Overall Experience
Very nice peopleANTHONY D. | Overall Experience
Doors are very hard to open. Would get locked when trying to roll up every time.Matthew Z. | Overall Experience
Very poorly maintained as far as rodent control and rain coming into unit. Closing the unit was horrible as well. Took 3 wks to finally get someone to do there job right.MARK J. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!