Customer Reviews for U-Haul Moving & Storage of Rochester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rochester

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ellen e. on

Rating:

Jody and Taylor were extremely helpful and friendly! I cannot express enough how happy I was with their customer service and ability to remedy any issues that came up. Specifically, Jody coordinated getting a replacement truck to pick up my empty container earlier than planned. Thank you!

Douglas L. on

Rating:

I stopped in Wednesday (the sotre by Barlow Hyvee Rochester ) to make reservation for Friday (6/14). When I stopped in Friday, told me no reservation had been made . I showed the confirmation email from Uhaul and the current rep he stand he couldn't understand what happened but did help me get a rental truck. one hour later, a rer from another store called me and asked if I was going pick the reserved truck. Evidently, the rep that waited on me on Wednesday, reserved the truck by accident (or without telling me) to be be picked up from the other store..... not very good.. Typically this store is pretty good, but this experience was not.

Philip B. on

Rating:

Customer did not leave a comment.

Daniel M. on

Rating:

There was confusion regarding my pick up location (different store) which would have been a major issue. The staff here changed everything and made it easy for me to get the equipment I needed and had it ready early! I've used them before and think they are greaT

Karen W. on

Rating:

The lot is ridiculous! You can't drive through, but have to drive back and forth to drop a trailer and even to get your tow vehicle out of the lot. Manager on duty was very condescending to the obviously new employee we were dealing with. With the one way trailer rental we got 1 month free storage and for a second time there were problems with this. Finally got a room, but was sent to the wrong site and the room already had a lock on it. Tried the other site and that one was open.

Scott S. on

Rating:

Customer did not leave a comment.

Scott S. on

Rating:

Customer did not leave a comment.

Gerald p. on

Rating:

Customer did not leave a comment.

Jared W. on

Rating:

Customer did not leave a comment.

Saw S. on

Rating:

Customer did not leave a comment.

Micheal R. on

Rating:

Customer did not leave a comment.

Monte P. on

Rating:

Everything was working as it should. Thanks.

Jennifer S. on

Rating:

Customer did not leave a comment.

ricky p. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

The only complaint I have is when I returned it the same day after your store closing hours.There were quite a few u haul vehicles parked one behind the other blocking the entrance getting. I barley made it through to park it.. There were big gaps between vehicles which backed the u haul vehicles almost totally blocking the entrance.Other wise I think you folks do a great job.

Damon H. on

Rating:

Busy, staff were moving quickly but didn’t seem to have enough help

Matthew P. on

Rating:

Lights didn’t fully work, stand to take trailer off and on truck didn’t work, slow long rental process at pick up.

Nikita N. on

Rating:

Customer did not leave a comment.

Hilton F. on

Rating:

Customer did not leave a comment.

Deven H. on

Rating:

The rear tires need to be replaced. Otherwise, everything else seems to be functioning well for a 90,000+ miles rental vehicle. Thanks.

CHERYL D. on

Rating:

Damonte was friendly, quick and efficient

Darik D. on

Rating:

Customer did not leave a comment.

Amy W. on

Rating:

Andy was a pro. We’ve only had a couple of experiences at this location, but both have been top notch and very customer oriented.

Wesley P. on

Rating:

Process from start to finish was very easy.

John M. on

Rating:

Customer did not leave a comment.

Keith J. on

Rating:

Customer did not leave a comment.

STEPHEN M. on

Rating:

There were 3 gentlemen working the Service area, .ALL 3 were pleasant, helpful and had a welcoming attitude. Very Professional. The store was clean and well organized. Keep up the Terrific Customer Service.

Kim L. on

Rating:

Customer did not leave a comment.

Lakisha W. on

Rating:

Provide the associates with more customer service training.

Scott P. on

Rating:

Excellant customer service

George D. on

Rating:

Extremely helpful under extreme weather conditions. Thank you

George D. on

Rating:

Great service, especially under very poor weather conditions. Great guys to work with,. Thank you

Lisa R. on

Rating:

Customer did not leave a comment.

Kalyan M. on

Rating:

The online check in process is not very good or efficient, I had to go and stand in line to get checked out.

Nick K. on

Rating:

Customer did not leave a comment.

Noel S. on

Rating:

Excellent service, thank you!

Carlos A C. on

Rating:

They gave me the wrong address, they never answered my called, and when I finally get to the place, I had to wait 45 MINUTES for the verification! THE WORST EXPERIENCE EVER! I WON’T RECOMMEND THIS SERVICE AT ALL!!

Deborah B. on

Rating:

Customer did not leave a comment.

Shaina C. on

Rating:

I had a terrible experience using uhaul for my move. I reserved my truck well I’m advance, chose the size that was appropriate for my needs and one day before my move was set to take place I was informed that my truck was not available and I would have to take a smaller one. Now has I been alerted well in advance I could have planned accordingly but because of this last minute notice I was forced to just deal with what I could get. This meant having to do an additional trip which is about a 45 minute drive and using way more gas than we anticipated. Drop off at the second location was easy and I can’t speak bad about that. Pick up was okay aside from the employees all seeming like they didn’t want to help us. I can’t see using uhaul again in the future if I can’t at least sort of depend on my reservation either being filled as expected or being notified well in advance.

Rebecca M. on

Rating:

Customer did not leave a comment.

Thomas M. on

Rating:

Perfect, only rental place to get what you need.

Richard S. on

Rating:

Customer did not leave a comment.

MIKE N. on

Rating:

Customer did not leave a comment.

Richard W. on

Rating:

I have returned to this location 4 times now on one way rentals from colorado great location great personnel. Thank you!

Trevor W. on

Rating:

Customer did not leave a comment.

Kayla H. on

Rating:

Customer did not leave a comment.

DIANA W. on

Rating:

The men working there was very nice,pleasant, and very helpful and I would recommend them and use their services again.

BRIAN A. on

Rating:

Customer did not leave a comment.

NICK G. on

Rating:

Everything was GREAT and went WELL, until I tried to return the truck (after hours) I used the Website and my phone, followed instructions (seemed fairly simple) but it kept telling me the mileage I entered was lower than what I started with!!?? How FRUSTRATING IS THAT?? (Very!) Finally, I gave up, it was going on 10:30 at night and I was VERY tired and in no mood to f*** around anymore... I dropped the keys in the box and left...I will continue to use Uhaul in the future, but they need to “work on” they’re after- hours drop-offs...

Shanneya J. on

Rating:

There staff is super friendly, they were great. I felt bad spending so much time with the staff as other people were standing in line waiting to be helped. I would say that they could use some more super friendly helpful people at this location. So that other's don't have to wait as long.

Michael A. on

Rating:

I was told if I got it back to the drop off within 24hrs I get some of my money back from the accident protection. The drop off place said that wasn't the case.

John B. on

Rating:

Customer did not leave a comment.

DALE H. on

Rating:

Long wait due to computers locking up.

Dan K. on

Rating:

Customer did not leave a comment.

Alaina F. on

Rating:

Customer did not leave a comment.

Greg B. on

Rating:

Customer did not leave a comment.

Daniel H. on

Rating:

Customer did not leave a comment.

CRAIG P. on

Rating:

Customer did not leave a comment.

Jeffrey W. on

Rating:

Customer did not leave a comment.

robert g. on

Rating:

Very helpful staff!

Brady I. on

Rating:

Customer did not leave a comment.

Jay W. on

Rating:

Customer did not leave a comment.

Michelle L. on

Rating:

Customer did not leave a comment.

Larry G. on

Rating:

Customer did not leave a comment.

marilyn s. on

Rating:

Customer did not leave a comment.

Jannelle T. on

Rating:

Customer did not leave a comment.

RENAE S. on

Rating:

Customer did not leave a comment.

randall m. on

Rating:

Thanks for the great service , job well done

David B. on

Rating:

The crew is is friendly, curtious and very helpful. They make pick up and drop off quick and easy.

David S. on

Rating:

Customer did not leave a comment.

Benson M. on

Rating:

Customer did not leave a comment.

Charles J. on

Rating:

Customer did not leave a comment.

Gregory B. on

Rating:

Your policy of employees using personal cell phones to photograph drivers licenses is absurd. Really? The kid that mows my lawn uses better technology.

Jennifer F. on

Rating:

thanks to the morning crew who helped me get the truck!

MICHAEL C. on

Rating:

It was raining on Sunday May 19th, the truck was leaking above the cab area into the and on my items I was moving. I'm still accessing how much damage I have. Will be making a claim soon!

Michelle L. on

Rating:

I was happy with my service at this location. However, I was very disappointed that my truck rental pickup time was moved to the evening even though I requested to pick it up in the morning. I had to spend over an hour on the phone on Mother's Day to get a truck before my movers showed up the next day. I made this reservation 3 weeks in advance. I do not blame this location for this problem. It is clear that this is just how Uhaul operates.

Michelle L. on

Rating:

I was happy with my service at this location. However, I was very disappointed that my truck rental pickup time was moved to the evening even though I requested to pick it up in the morning. I had to spend over an hour on the phone on Mother's Day to get a truck before my movers showed up the next day. I made this reservation 3 weeks in advance. I do not blame this location for this problem. It is clear that this is just how Uhaul operates.

lauren m. on

Rating:

Customer did not leave a comment.

Chris H. on

Rating:

Customer did not leave a comment.

Kristopher L. on

Rating:

Everything went smoothly. Good service and good vehicle. Rates were affordable.

Robert R. on

Rating:

The kid that helped me in Rochester was very helpful and a good sport. I can’t remember his name but he was a Steelers fan, he was very quick witted and seemed like he knew his way around the computer system which was not working properly. He also spoke very highly of the company and in particular his boss. It was a very pleasant experience!

Carol C. on

Rating:

Customer did not leave a comment.

Laura G. on

Rating:

Customer did not leave a comment.

Mitchell H. on

Rating:

I checked in online but still had to go through everything again. The trailer had 3 marker lights that didn't work.

Alan G. on

Rating:

I was supposed too pick up the van at 5:00 PM, I arrived at 4:50 and the process to finish the reservation took 40 min. I received the van until 5:30, when I only had 4 hours to use it. I would recommend to make the process faster to give the van or truck to customers.

KIMBERLY C. on

Rating:

Customer did not leave a comment.

BRIAN H. on

Rating:

Customer did not leave a comment.

Shannan S. on

Rating:

Customer did not leave a comment.

Kylie W. on

Rating:

Nothing!! From start to finish, the process and people were awesome!

Lyle H. on

Rating:

Customer did not leave a comment.

George C. on

Rating:

Customer did not leave a comment.

DENNIS N. on

Rating:

Customer did not leave a comment.

Todd J. on

Rating:

Good all round, thanks

DELLA M. on

Rating:

Customer did not leave a comment.

beth k. on

Rating:

Thanks for going above and beyond! Excellent service

Barbara F. on

Rating:

Customer did not leave a comment.

Lori C. on

Rating:

I would never send anyone to your store and will make sure to tell people that you provide the poorest service available.

Kathleen K. on

Rating:

Customer did not leave a comment.

Guadalupe R. on

Rating:

I rented a trailer to move a bit of furniture. As soon as the representative set up the trailer he realized that the turn signals and and break lights weren’t working, he sent a co worker to retrieve an adapter for the alternate plug in for the trailer lights. As I’m on my way home with my haul I was pulled over do to there being no lights on the trailer. I should have double checked but the associate assured me they were working as I was sitting in my vehicle applying the breaks and turn signals. Lesson learned I’ll always double check instead of taking an associates word.

Daniel P. on

Rating:

Excellent! I can't think of anything to improve as the woman that took care of us at checkout and checking back in was excellent.

Randy P. on

Rating:

Customer did not leave a comment.

Karl R. on

Rating:

Customer did not leave a comment.

Anthony M. on

Rating:

Customer did not leave a comment.

Mark M. on

Rating:

Customer did not leave a comment.

Leslie S. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

Customer did not leave a comment.

Tyrone M. on

Rating:

Customer did not leave a comment.

Jean G. on

Rating:

Customer did not leave a comment.

Scott S. on

Rating:

More staff needed. Only 2 people working on a Sat. 7 inline

Corey A. on

Rating:

Customer did not leave a comment.

Jacqueline E. on

Rating:

Customer did not leave a comment.

Karli F. on

Rating:

Customer did not leave a comment.

Peter B. on

Rating:

Customer did not leave a comment.

CORY K. on

Rating:

Customer did not leave a comment.

richard k. on

Rating:

Customer did not leave a comment.

Mike s. on

Rating:

slow processing at counter for check out

Christopher S. on

Rating:

We were not told that we should take a photo of the fuel/odometer before dropping the key into the box for after-hours check-in. Therefore we could not complete it. We were surprised that all of the processes seem to require a smart phone, and were not sure what would happen if it were rented by my father who does not have one.

anthony f. on

Rating:

I could not have had a better experience! The guys helping were professional and enjoyable to have help us!

Sarah R. on

Rating:

Customer did not leave a comment.

Shaun L. on

Rating:

Customer did not leave a comment.

roger m. on

Rating:

Customer did not leave a comment.

Mark B. on

Rating:

Make it clear to those waiting that they will be helped soon. Or next. Or after the person they are helping

William F. on

Rating:

I WAS DISAPPOINTED THAT THEY WOULD NOT GIVE ME ARECEIPT WHEN I RETURNED THE TRAILER. I WAS CONCERNED THAT I WOULD GET SOMETHING IN THE MAIL LATER SAYING THE TRAILER WAS DAMAGED OR RETURNED LATE. THANKFULLY THAT DID NOT HAPPEN

Matthew B. on

Rating:

Nothing. It went pretty well.

Kurt T. on

Rating:

My check out and check out staff were great customer service focused and friendly. Keep up the good work

Terris S. on

Rating:

The location in Rochester Minnesota on civic center drive was very good I had no problems with them. About a month prior I rented a trailer from the Waterloo Iowa location on University Avenue. That location was awful worst experience I've ever had! The gentleman working behind the counter used profanity with me was extremely rude not helpful and not friendly I actually called your customer service to make a complaint and report him. You seem to have handled it and was told that the manager from that store would call me to further discuss the situation. He did call me the very next day and discussed it and said that he would be talking to that employee to resolve the matter. He also told me when I came back to drop my rental off that I was supposed to ask for him and he would discuss with me what they were going to do and he said he would take care of the situation and hassle that I had when I arrived at the store. I asked for him they said that he was busy I was supposed to leave my name and number and he would contact me. I did that I have never heard back from the manager of the Waterloo Iowa location on University Avenue I have also never heard anything back from U-haul upper management I am assuming that this is the regular norm and that you guys don't really care about customers. I am very very unhappy with the way I was treated at that location the only reason I rent it from the Rochester Minnesota location is because I was an absolute need of the trailer and you were last resort otherwise because of the Waterloo Iowa location I will never be U-haul customer again and I will tell absolutely every single person I know about that awful experience at the Waterloo location on University Avenue.

Julie M. on

Rating:

Customer did not leave a comment.

Keith H. on

Rating:

Customer did not leave a comment.

gary h. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Everything went really well...thanks for the excellent service.

Harold K. on

Rating:

Has really improved over the past 20 years. Pleasant, very competent employees. Will definitely return.

John G. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Customer did not leave a comment.

Mandy L. on

Rating:

Customer did not leave a comment.

heather z. on

Rating:

Thank you for making this move easier. As well as the patience and care the employees showed. Keep up the great work!

Marguerite Z. on

Rating:

Everything from booking the truck online to rebooking and finally taking and returning the truck was awesome. Counter and customer service with Zach was a pleasant experience. I would highly recommend this location if moving in Rochester.

Clinton H. on

Rating:

This location is great and U-Haul overall is a great company.

steve b. on

Rating:

Stop charging an arm and leg to rent your equipment. You triple charge for renting a truck. $19.99 a day, plus .79¢ cents a mile, plus if we don't return the truck with a full gas tank you charge $4.00 a gallon (if we don't fill it and you do) so there is another charge. Uhaul has become a rip-off. The staff was awesome but seriously your prices are way out of line!!! Drove 163 miles and you charged me $175 not including the $45 I had to put in for gas. I had the truck for approximately 5 hours. Not happy with your company at all.

GERALD F. on

Rating:

Customer did not leave a comment.

Nicholas P. on

Rating:

Customer did not leave a comment.

CHRIS K. on

Rating:

Customer did not leave a comment.

Deb R. on

Rating:

Customer did not leave a comment.

Jon W. on

Rating:

Customer did not leave a comment.

Scott H. on

Rating:

Customer did not leave a comment.

Larry T. on

Rating:

Worked well for me to rent a trailer.

maureen h. on

Rating:

Customer did not leave a comment.

Charley G. on

Rating:

Customer did not leave a comment.

Obang O. on

Rating:

Nothing I can talk about. Everything was so good and nice. Thank you for your great service. God bless you.

LINDE S. on

Rating:

Everyone was very nice and explained everything well.

dallas n. on

Rating:

We were very happy with the service and friendliness of the staff. The truck we used was clean and ready to go when we arrived to pick it up. The return of the vehicle was fast and simple. Very satisfied with the U-haul experience.

Skip L. on

Rating:

Staff was good to work with, they were busy yet still helpful. Thanks

Michael C. on

Rating:

Even getting the trailer hooked up in the rain it went very well. It took about ten-fifteen minutes from arrival to pulling out of the lot.

Etinosa A. on

Rating:

Customer did not leave a comment.

john s. on

Rating:

The facility is so crowded moving around is very difficult and was stressful. I am a regular driver of trailers and this was very tight to get around. The officer was very good the staff was great. The lie reading is strictly due to the outside of the facility

james H. on

Rating:

Need a bigger area, hard to drive in and out of.

nathan f. on

Rating:

Customer did not leave a comment.

Pritha C. on

Rating:

The staff was very helpful and the entire process of my move was quite smooth. I have no complaints from this location and the staff.

Duane L. on

Rating:

Customer did not leave a comment.

Evan L. on

Rating:

Nothing really to give for feedback. They just grabbed the keys and had me on my way. Very easy. My biggest complaint is the scheduling of the truck and trailer. All problems we're resolved but the run around to get a truck and trailer at the time afford was a complete hassle. The first customer service agent I spoke with was very rude, wasn't willing to work with me on switching locations. The next lady was very nice and resolved my issue and gave me an extra day for piece of mind. Much appreciated.

JOHN M. on

Rating:

Hood of truck not closed all the way,plastic inside the back of truck.

Roberto B. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

Customer did not leave a comment.

Virgil E. on

Rating:

Customer did not leave a comment.

Jonna B. on

Rating:

Customer did not leave a comment.

Daniel C. on

Rating:

Customer did not leave a comment.

Oluwatomilona I. on

Rating:

The truck was not swept and i had to put my mattress on a dirty surface. Other than that everything else was wonderful!

Jane B. on

Rating:

Customer did not leave a comment.

patrick c. on

Rating:

Great service again.

Wayne B. on

Rating:

All good

Larry B. on

Rating:

Very good help from desk person.

Jay H. on

Rating:

Customer did not leave a comment.

Chris A. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

Tess H. on

Rating:

Customer did not leave a comment.

Dave R. on

Rating:

Very nice customer service.

Scott W. on

Rating:

Customer did not leave a comment.

Kanen H. on

Rating:

Customer did not leave a comment.

Thomas H. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Customer did not leave a comment.

Lowell D. on

Rating:

Customer did not leave a comment.

Cheryl C. on

Rating:

Great customer service!

mary k. on

Rating:

Nothing.

RON J. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Better identification where to return vans

Tim D. on

Rating:

Customer did not leave a comment.

mike k. on

Rating:

Customer did not leave a comment.

Ron M. on

Rating:

Customer did not leave a comment.

Andrew D. on

Rating:

Customer did not leave a comment.

DENNIS N. on

Rating:

Customer did not leave a comment.

Daniel M. on

Rating:

Did on line booking but not sure it saved much time (did not do on line check in)

Christina S. on

Rating:

Customer did not leave a comment.

Stephen P. on

Rating:

A great staff. Give them raises they deserve it.

Nathan S. on

Rating:

Customer did not leave a comment.

Tilly D. on

Rating:

Customer did not leave a comment.

kelvin w. on

Rating:

Customer did not leave a comment.

adriane g. on

Rating:

Customer did not leave a comment.

Monte I. on

Rating:

Customer did not leave a comment.

Randy H. on

Rating:

Customer did not leave a comment.

ahmed s. on

Rating:

Customer did not leave a comment.

LAUREN T. on

Rating:

had to wait awhile to be helped when picking up pick up truck

Larry A. on

Rating:

I had not used this uhaul location for several years due to a poor experience back then. I was unsure if that would be repeated this time, but was very pleasantly supreised when not only did they actually answer the phone, but were super freindly and easy to deal with. Glad the angry, bitter folks that used to run it are long done, and the overal experience was excellent. Thanks for helping make my daughters move super easy!

Dennis K. on

Rating:

Customer did not leave a comment.

David B. on

Rating:

The staff was friendly, helpful, and took care of us quickly.

Barth C. on

Rating:

Customer did not leave a comment.

blake w. on

Rating:

You guys where great thank you

Lisa S. on

Rating:

Customer did not leave a comment.

krishna a. on

Rating:

Customer did not leave a comment.

mark e. on

Rating:

Customer did not leave a comment.

Terry S. on

Rating:

Customer did not leave a comment.

Tanya B. on

Rating:

Customer did not leave a comment.

LINDA T. on

Rating:

These guys were super helpful & efficient!

Mitch H. on

Rating:

Customer did not leave a comment.

sam k. on

Rating:

Customer did not leave a comment.

james v. on

Rating:

Customer did not leave a comment.

William H. on

Rating:

Great service and helpful staff!

Lynn M. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Did a great job.

laurie v. on

Rating:

Employees seemed very reluctant to help with anything.

Katherine A. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Went very well. In and out in just a few minutes.

Glenn S. on

Rating:

Customer did not leave a comment.

Roger C. on

Rating:

It took a full 60 minutes from the time I arrived until I completed the paperwork and hooked up the trailer. There was a very long line of customers waiting. This is the longest it has ever taken me to rent a vehicle and get on the road. This location definitely needs to work on having enough staff to handle an increase in customers. I will be looking elsewhere next time.

William C. on

Rating:

Customer did not leave a comment.

Piotr R. on

Rating:

Customer did not leave a comment.

John J. on

Rating:

Customer did not leave a comment.

Lynette F. on

Rating:

Have more customer service people in the front to cut down on wait time and long lines.

Ryan B. on

Rating:

Customer did not leave a comment.

Rick H. on

Rating:

I really appreciated the help connecting the trailer and assistance with renting it. Everyone is very professional and I would highly recommend them.

Mikayla R. on

Rating:

Mileage did not match, poor communication and customer service!

JAMES K. on

Rating:

Customer did not leave a comment.

Brian M. on

Rating:

Customer did not leave a comment.

CHRIS K. on

Rating:

Customer did not leave a comment.

Horacio H. on

Rating:

I’m very pleased with the service. Thanks. I think if the trucks could have a rear mirror to see the back of the truck

sharon s. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

Customer did not leave a comment.

Jay G. on

Rating:

Customer did not leave a comment.

Tony S. on

Rating:

Customer did not leave a comment.

Judy B. on

Rating:

Uhaul representative tried to substitute a 17' truck instead of 15' truck reserved. Needed 15' truck (not 17) to be able to fit in driveway. Uhaul rep reluctantly agreed to provide what I actually reserved (15' truck) but truck had less than 1/4 tank gas, 2 feet of packed snow on roof (road hazard), and a badly torn windshield wiper in a 6 inch Winter Weather Advisory snowfall event. Not safe!

Cody M. on

Rating:

Far too busy and very congested.

beverly m. on

Rating:

Nothing- The employee that help me was very pleasant and efficient. Sorry I do not remember his name. The process is quick and they get you in and out in a short amount of time.

brad p. on

Rating:

Customer did not leave a comment.

Scott R. on

Rating:

It was cold and little place to park after the Blizzard. It was a good experience

mario h. on

Rating:

Customer did not leave a comment.

Shawn F. on

Rating:

I felt the process to rent a trail was insanely slow. I've rented from this Uhaul several times, why do I need to give up half an afternoon to just pickup a trailer?! Exaggeration, but just the check out time, I was there working with an employee for around 20 minutes. And once done inside, we went outside to hook the trailer up, then back inside to finish up. Umm, why couldn't we just get everything done inside at once so I could hit the road? I think something can be tweaked with the process to make it more efficient.

Darrell G. on

Rating:

The location was convenient but the trailer was in snow and had a lot of snow on it. Took forever to get it since there was someone trying to rent a truck and her check wouldn’t go through! I stood in line for close to 25 minutes.

doug r. on

Rating:

Customer did not leave a comment.

Zhaohui J. on

Rating:

Customer did not leave a comment.

kirk t. on

Rating:

Customer did not leave a comment.

James T. on

Rating:

As always this is a great location to rent anything for your next move. The staff are very friendly and very helpful.

Daniel H. on

Rating:

Customer did not leave a comment.

adam s. on

Rating:

Nice group of guys, thanks 4 the help.

Elaine H. on

Rating:

Customer did not leave a comment.

Ken D. on

Rating:

The staff were trying to clean lot from snow. The trailer was covered in snow. The staff were trying but only 2 workers trying to do it all.

Tanya K. on

Rating:

Super helpful and friendly.

Jeanette R. on

Rating:

On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.

ROBERTA C A. on

Rating:

I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.

Jeffrey N. on

Rating:

Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.

Marsha S. on

Rating:

Everyone has been very helpful and courteous

Chantel S. on

Rating:

This was all last minute planned and uhual was very patient and helped!

LeRoy M. on

Rating:

Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt