Customer Reviews for U-Haul Moving & Storage of Rochester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rochester

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SCOTT G.
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I've always had a a great experience renting from this location

Margaret Y.
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I was pleased with my overall experience

Joseph M.
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Customer did not leave a comment.

Matthew M.
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Had to wait for 10+ minutes for someone to check us in on return. Not a big deal...but not great either.

Daniel H.
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Sean was very helpful and pleasant.

RICHARD K.
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Customer did not leave a comment.

Jean C.
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Staff was excellent with customer service both for drop of car dolly and truck return.

RUSSELL P.
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Customer did not leave a comment.

Alexandra N.
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Nothing you could do to improve it. Just waiting on the refund now.

Mike T.
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The van I rented had the cargo barrier right up to the seats. I drove about 70 miles, unloaded, then drove back. I have long legs & needed the seat all the way back. It would have been nice to not have the seat back to be straight up. My back & butt were pretty sore once we got there. And more so after we returned. I was glad to be outta that vehicle after 3 hrs.

SHAUN M.
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Checking out always seems to be a bit slow - not sure if it is confused employees or a slow / overly complicated checkout program. Otherwise, I always get what I am looking for and have been a repeat customer.

MICHAEL S.
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Customer did not leave a comment.

Kevin V.
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Kristen L. | Overall Experience |
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Customer did not leave a comment.

JUDITH D.
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Roger C.
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Robert C.
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BART H.
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Michael K.
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carole ann E.
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DOUGLAS P.
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Nothing

linda S.
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Customer did not leave a comment.

Gary S.
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The only frustrating aspect inn dealing with U Haul was the multiple long wait times on hold, often in excess of 15 or 20 minutes until someone answered my request for rental. Once answered, staff was courteous, knowledgeable, and had the vehicle ready promptly.

Kathryn D.
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Customer did not leave a comment.

RICHARD H.
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So the car hauler lost a wheel bearing and wheel on the highway. We had to wait nearly 3 hours for someone to claim the trailer. Ended up having my daughter drive the car we were hauling the final 2-hours to our destination.

Kurt B.
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Simple and quick!

ZACHARY W.
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There was a strong fuel odor on start up and shut down on the truck and the fuel gauge was not where the paper stated it was. There was also part of a bed frame from the last person with debris all over the floor in the back

ken B.
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Customer did not leave a comment.

BRADLEY L.
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Zach is awesome

DENISE G.
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Only one person working, could have been two, I had to wait 25 when I dropped off the trailer.

Scott R.
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Customer did not leave a comment.

STEPHAN D.
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The staff were very efficient. An agent handled the return paperwork in the yard and another employee unhooked the trailer. I was very impressed with their teamwork and the fact I didn't need to enter the office.

MICHAEL Z.
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No Need. Everything went well. The person who helped me was very pleasant and helpful. Would rent from this location again.

Matthew L.
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Include all of the equipment that was initially rented. I rented a furniture dolly and paid for one however I did not get the dolly for my move instead I had to improvise and use a skateboard of my kids

Michael H.
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Customer did not leave a comment.

MICHAEL N.
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Review your online return service. Had a horrible time and turned on keys before reading that we had to do the check in digitally!

CRAIG T.
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Customer did not leave a comment.

PRESTON P.
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Nothing to improve upon. Also, one of your employees let me borrow his personal ball hitch, so that was pretty tight. 11/10 rating. Will rent again.

ROBERT B.
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Customer did not leave a comment.

KERRY I.
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Damani was very friendly and helpful during the rental process.

Mee M.
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First business that sanitizes cards/ID before returning it to me.

Beatriz O.
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The process to get the car out of the lot was very inconvenient. My Van was parked at the farthest spot in the lot, and I had to move it to make sure there was no issues with it. It made me think that they were maybe trying to hide the dent that was in the back? I also had to go into the store to get the key. I did the self checkout thinking that I was going to avoid getting into the store completely due to Covid-19.

John M.
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Shane runs a top-notch business and I will definitely use his equipment again! The whole crew is great!

Mark S.
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Very professional and amazing customer service. From checking in to hooking up the trailer he was very kind Thank you I will be back 😊

Liang Z.
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Customer did not leave a comment.

Samuel M.
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Ester D.
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Customer did not leave a comment.

Richard R.
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Check out and check in were fairly quick and easy.

Paul S.
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Estimated mileage was short by 11 miles and truck only had 1/2 tank of gas. Little things, but kept you from earning an excellent rating.

Nathan C.
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Customer did not leave a comment.

Jennifer T.
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Customer did not leave a comment.

Pamela H.
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Customer did not leave a comment.

Chris S.
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I rented the truck from another location and discovered when I went to pick it up that I had to drive to this U-Haul location. It's further from my home but there was no adjustment for mileage. I am disappointed that I had to pay for extra mileage for a change I had no control or knowledge of.

Thomas W.
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your staff is very professional, this is the 3rd truck we rented from the Rochester store and will rent more in the future Thanks for great service U Haul keep up the good work

Richard K.
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Customer did not leave a comment.

William R.
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Customer did not leave a comment.

CHRISTIAN P.
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Customer did not leave a comment.

Donna G.
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The Actual Pickup went Fine but The reservation software is bad. I followed this closely and was supposed to pick up at a nearby dealer. I visited the dealer twice to confirm the arrangements and location. On the last day, The reservation was compromised and had to be reissued, and the pickup location was changed. Had I not followed up this would have been a fiasco on pickup day!

DUANE B.
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Customer did not leave a comment.

Mark R.
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Quick and easy pick up of the truck. Excellent customer service. I highly recommend Uhaul for moving.

Michael P.
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My appointment was at 9. I checked in online to make sure it went smoothly. I arrived at the location and then proceeded to wait for 25-30 minutes for service. The workers were very nonchalant and didn't seem to be in a rush as I could see one vaping in the parking lot. They were also dressed very unprofessional. Customers should be your top priority.

CHAD J.
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Customer did not leave a comment.

Emily K.
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Customer did not leave a comment.

Don M.
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Customer did not leave a comment.

David K.
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$1.51/mile really drove my bill up. Cab was so noisy it was impossible to listen to the radio. Otherwise, no glitches.

SIARA H.
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The girl working the counter was kind of rude but everyone has their days.

Paul G.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

TIMOTHY S.
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Service was quick and staff gave me options for my need.

Mary L.
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Customer did not leave a comment.

Pamela H.
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Customer did not leave a comment.

JOHN L.
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Customer did not leave a comment.

COREY A.
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The trailer was in terrible condition. Shook like crazy going down the road. Refund would be appreciated.

STEVEN O.
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Customer did not leave a comment.

Gert B.
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Customer did not leave a comment.

Hannah S.
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Customer did not leave a comment.

KATHLEEN T.
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Super efficient! I was off and running in under five minutes. I appreciate the quick check-in and friendly service. I'll be back!

ZANE M.
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I was all around please with my experience.

Kirby B.
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Customer did not leave a comment.

Edward R.
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Wesley E.
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KIMBERLY E.
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Nothing. We had a difficult time trying to locate trucks in a different city and pick up time because the lady that took my reservation put the time 6 hours PAST the time we needed the truck!! When I called U Haul they were courteous fast and professional and found me a truck in a closer town and took care of changing the older reservation cancelling and and making new ones and my “headache” was gone after speaking with them!! Kudos to customer service @ U Haul !!!!

John C.
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The CS agent, Zach, was exemplary in giving advice on how to checkin at the drop off site in St. Paul by using my smart phone and showed us how it works. Never had such a helpful U Haul agent take the time to explain that.

Edward K.
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All the employees I worked with were very efficient and friendly. Good experience in every way

STEPHEN P.
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Customer did not leave a comment.

Ryan C.
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Customer did not leave a comment.

Grant H.
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Inside trailer was OK but could use the pressure washing. Front side of fenders still had mud on from last rental. Front clearance lights were in operable. Ball hitch knob needs some lube it was OK for me but I don't think a woman would've been able to loosen the nut. Hub temperature when I return from a 200 mile trip were cold so bearings are good. Over all a good rental

Cory W.
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Not about the location. But I've had my emails forwarded to management with no response. Please have a manager reach out to me regarding billing. Thank you

Roland P.
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Customer did not leave a comment.

George C.
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Just keep up the perfect attitude and keep good customer service.

Robert M.
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Professional and friendly

Tamara K.
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Customer did not leave a comment.

SCOTT R.
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Customer did not leave a comment.

Drew G.
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James J.
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everyone there did a great job, used this U-Haul location 3 to 4 times I already!

ILA T.
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Customer did not leave a comment.

CHARLES T.
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truck ride was very bouncy

Erica D.
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Customer did not leave a comment.

Scott C.
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Good job

David T.
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Very quick and easy process to pickup and return vehicle!!

Justine L.
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Customer did not leave a comment.

Kristen L. | First Impressions |
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Staff was super helpful. They take great care of their customers!

SUSAN G. | First Impressions |
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Excellent assistance!

Norma B. | Overall Experience |
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Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.

Tanya K. | Overall Experience |
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Super helpful and friendly.

Jeanette R. | Overall Experience |
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On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.

ROBERTA C A. | Reservation |
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I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.

Jeffrey N. | Overall Experience |
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Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.

Marsha S. | Reservation |
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Everyone has been very helpful and courteous

Chantel S. | Overall Experience |
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This was all last minute planned and uhual was very patient and helped!

LeRoy M. | Overall Experience |
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Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt

No reviews have been submitted for this location.

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