Customer Reviews for U-Haul Moving & Storage of Rochester

7,892 reviews

1641 Civic Center Dr NW   Rochester, MN 55901

(507) 288-0633

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(507) 288-0633

1641 Civic Center Dr NW
Rochester, MN 55901

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
2.0

Customer did not leave a comment.

Diane B. 
Rating:
3.0

The right trailer light did not work & should have been checked prior to my arrival to pick up. This was a 30 minute delay to correct & could have been avoided. The cause was a nick in one of the wires & troubleshooting could have been done prior to pickup.

Fred M. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
4.0

I filled out the reservation online. There were about 5 different screens of "would you like to add..." and I said no to most of them but I did say yes to one. When I went to pay at the location, the insurance wasnt added on like i had ordered online. We didn't realize this till we had driven away then it was too late to add the insurance. What was the point of doing all that stuff online if you just ignore it all in person

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
3.0

My destination wasn't correct in the computer so i ended up paying another $80 when i got to the Rochester location for pick up.

Cameron K. 
Rating:
5.0

Customer did not leave a comment.

Dennis V. 
Rating:
5.0

Customer did not leave a comment.

Joel D. 
Rating:
2.0

We were disappointed to see when we got to our destination that after take off water started leaking inside the box truck and in the cab. The interior cup holders hand some kind of drink spilt in the cup holder and what looked like tobacco pieces. We tried to do everything just by using the mobile share, but it is definitely not faster! I figured it would've been easier since I'm in a wheelchair but it takes forever and you definitely need to be mobile and not in a wheelchair. That is a lesson learned on my part. We still had to go in to get the keys and dolly while the truck was parked all the way across a huge parking lot. There was a guy there that was supposed to be helping people but not one time offered to help. When I tried to wave him down he told me he had to help someone else though we were there first. I sent my friend in to get the keys and dolly but the guy working gave him a furniture dolly with 4 wheels when I marked on line for the dolly with 2 wheels and my friend told him that..he still sent him with the wrong one. So, we had to drive to the front after already being late and I had to explain to him so then he processed to tell me I was wrong, but got the 2 wheel for me. I don't necessarily thing this would be a bad location but more so the worker if he is also the one to clean the trucks or box trucks.

Candy E. 
Rating:
2.0

Next time make sure all of the trailer lights work. I was pulled over when it was dark during my drive because the marker lights weren't on. I had to leave the trailer on the side of the road and get it in the morning when it was light out making my arrival time very late. I payed $900+ for the trailer and this happens? Never again will I rent from U-haul nor will I ever recommend. I should be compensated for this. I would have been better off buying a trailer, moving and then selling it when I was done!!!

Shane H. 
Rating:
5.0

Full tank of gas!

Michael B. 
Rating:
5.0

Nothing I can think of.

Craig E. 
Rating:
5.0

Customer did not leave a comment.

Goran L. 
Rating:
4.0

Repave the location and make turn around room. The trailer was clean enough, but certainly not spotless. It was sufficient.

Susan N. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
4.0

Please answer the phone. I was unable to open the gate because my access code had changed without my knowledge. I had to drive to the main office to find out what was wrong because no one would answer the phone.

Fletcher H. 
Rating:
2.0

When I arrived without an appointment the lady at the counter asked me if I had an appointment to which when I replied no she immediately shut down and acted like there was nothing available, she then started asking questions like can I bring it back to this location and what time can I bring it back. I needed this for about 50 miles one way and I could take any size as this was only for a couch. She said they have nothing so seeing how I counted 20 trucks I called the 800 number and made an reservation and then walked right back in and was helped by a very polite man who helped make the process easy.

Andrew B. 
Rating:
5.0

The gentleman that helped me was incredible!

Mark M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
2.0

When I ordered online it stated that I reserved a 17 inch truck when I got there they didn't have what I asked for and told me they never had a 17 inch truck but the website said it did. Then they told me they don't have any trucks available today but a 26inch. They did not give it to me at the price I. Which I reserved as it was there screw up and as I rolled pass the location maybe one hour later the parking lot was full of trucks. The manger could have told me I could wait an hour and one will get dropped off instead she told me nothing and still made me pay for a bigger truck which I didn't reserve and of course I'm going to take it I had to move. The Civic center drive location in Rochester Mn was very unhelpful and didn't treat the customer as a customer was to be treated. If you guys don't offer the 17 inch truck at that location why have it advertised online

Laquiesha M. 
Rating:
3.0

Located in a terrible spot! Barley any place to park without getting within inches of other vehicles. And several massive pot holes in parking lot.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

JAKOB F. 
Rating:
5.0

Customer did not leave a comment.

Kirby L. 
Rating:
5.0

Customer did not leave a comment.

Cathy R. 
Rating:
5.0

Courteous friendly professional staff Thanks uhaul

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

NO ONE AT ANY UHAUL PLACE BY PHONE, COMPUTER KNEW WHAT WAS GOING ON, RECEIVED ALL DIFF INFO. ALL PLACED BLAME ON EVERYONE ELSE, THEY DONT KNOW WHAT THEYRE TALKING ABOUT. 2 DAYS OF HELL!!

Jodi W. 
Rating:
1.0

After a long trip of moving across the country with many issues, stated above, this staff was so extremely rude and dismissive. I explained my situation and these three men could not have been less helpful and more rude. Refused to even look up my transaction even though I had my receipt. Overall such an awful experience and I will never use uhaul ever again.

Syd T. 
Rating:
2.0

Increase staff! It appeared there was only 1 person working that morning. I had to wait a long time for a simple pickup.

James B. 
Rating:
5.0

Customer did not leave a comment.

Blake H. 
Rating:
5.0

The gentleman who checked us in, Paul was absolutely great. Very good customer service coming and going.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

The after hours return via the link was confusing and too reliant on GPS. Despite having my phone's location services on, uhaul.com refused to allow me to check in w/o per instructions, so no matter what, I was charged the $20 fee because of a faulty website.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

great place to rent!

Diane O. 
Rating:
5.0

The customer service at this location is really good. I however do not like the national customer service 20 to 30 minute wait is It's terrible when you're trying to get assistance in a short amount of time

David K. 
Rating:
4.0

Staff was very helpful and knowledgeable

Bruce S. 
Rating:
5.0

Everything went smoothly. I liked the after hours pick up ability.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Check in was a breeze. Thank you to the staff that assisted me. Very kind and excellent customer service skills. Patricia Torchia

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

bob W. 
Rating:
4.0

Customer did not leave a comment.

Evan S. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Josh D. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Laurence R. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Everyone was super knowledgeable, professional and sincere in any and all suggestions and recommendations!!

Curtis Y. 
Rating:
4.0

Everything was great no improvement needed

James C. 
Rating:
3.0

The appliance dolly I asked for in my order and was supposed to be in the truck was not in there. Thankfully we checked before leaving and the store was open so the employee gave us one.

William S. 
Rating:
5.0

Helpful staff, knowledgeable

Daniel F. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
2.0

Called to see if we.could pick up the trailer a few hours early. We were told no problem. When we arrived to pick up the trailer the counter person was very rude about the fact that we were early. Informed us in no uncertain terms that the trailer would need to be back a few hours early also

Eric P. 
Rating:
5.0

If you want a easy non-problematic move call you hall that's the best when you can call best rates people are awesome U-Haul's number one thanks for all my moves you help with U-Haul

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Sherry L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C. 
Rating:
5.0

The price is little high

Aideed A. 
Rating:
1.0

Customer did not leave a comment.

Paul O. 
Rating:
3.0

cleaner, tank at a generous 3/4 instead of on the scan side of 3/4... also app didn't work and phone support was not helpful

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Dorothea C. 
Rating:
4.0

We dropped off after scheduled hours so did not go into the store or interact with anyone.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
5.0

Thanks for the great service !

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
4.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

fast, efficient and friendly. Thank you!

chad M. 
Rating:
5.0

Customer did not leave a comment.

ayobami M. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

PAUL K. 
Rating:
4.0

Service desk location is not obvious from the entryway. Maybe better signs?

Susan J. 
Rating:
5.0

TOP NOTCH! HELPFUL,PROFESSIONAL, ILL RETURN FOR ANY MOVING NEEDS IN THE FUTURE! THANKYOU! N TED ROCHESTER,MN

NORMAN R. 
Rating:
5.0

Easy process

Alden T. 
Rating:
5.0

Improve flow of traffic outside during busy times

Madeline L. 
Rating:
5.0

Customer did not leave a comment.

Gol M. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

PAULA J. 
Rating:
5.0

Customer did not leave a comment.

North S. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel R. 
Rating:
3.0

I spent much more time at the south location, they were great

alaxandra M. 
Rating:
4.0

Service was fast and helpful. Well run operation thanks for making my move less stressful.

tonya D. 
Rating:
5.0

Customer did not leave a comment.

THEODORE T. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

Wonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.

ROSA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bengi D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bengi D.  |  First Impressions 
Rating:
5.0

Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.

GEORGE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen L.  |  Overall Experience 
Rating:
5.0

Staff was super helpful. They take great care of their customers!

Kristen L.  |  First Impressions 
Rating:
5.0

Excellent assistance!

SUSAN G.  |  First Impressions 
Rating:
5.0

Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.

Norma B.  |  Overall Experience 
Rating:
5.0

Super helpful and friendly.

Tanya K.  |  Overall Experience 
Rating:
1.0

On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.

Jeanette R.  |  Overall Experience 
Rating:
5.0

I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.

ROBERTA C A.  |  Reservation 
Rating:
3.0

Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.

Jeffrey N.  |  Overall Experience 
Rating:
5.0

Everyone has been very helpful and courteous

Marsha S.  |  Reservation 
Rating:
5.0

This was all last minute planned and uhual was very patient and helped!

Chantel S.  |  Overall Experience 
Rating:
5.0

Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt

LeRoy M.  |  Overall Experience 
No reviews have been submitted for this location.

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