The woman on the phone (McKenzie) was incredibly rude.Gretchen M.
Customer Reviews for U-Haul Moving & Storage of Rochester
Rochester, MN 55901
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I cannot say enough words for the professional, Excemplary! FIRST RATE!!! EXCELLENT CUSTOMER SERVICE! ILL BE BACK! GREAT JOB! HARD WORKING PROFESSIONAL!, COURTEOUS! VERY WELL DONE! EMPLOYEES OF THE YEAR!NORMAN R.
Our reservation 23785674 for a trailer was to be picked up in St. Charles, MN. On our way to the pick up location, I called to be sure the trailer was ready only to be told it wasn't. It was booked the day before and they let the person keep the trailer until Sunday leaving us without a trailer and any solution. We had people waiting to help move and left completely without any help. We stopped at a location in Rochester and after 3 tries and driving around we finally got a trailer. We are very disappointed in the customer service. While this firm is for reviewing the Civic Center location and the ultimate trailer we were finally able to get (their service was okay), there wasn't another option to share this feedback on the one they ultimately cancelled on us that day.TAMI B.
Staff was great!Amy B.
The application to return the truck after hours was cumbersome. The link froze up. Eventually it worked by typing in the web address. The physical site had a good number of vehicles available and was well organized.Linda S.
Very efficient and friendly service.Gary S.
Customer did not leave a comment.Gerald S.
Customer did not leave a comment.gary C.
Excellent costomer survice. Not sure of his name but the guy with the beard who has only been with u haul for a short time was excellent in helping with a quick in and out process.Marty Z.
All goodJay H.
Everything goodJAMES B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Anthony F.
Customer did not leave a comment.Anthony F.
Customer did not leave a comment.RICHARD H.
Excellent service!!Daniel F.
Customer did not leave a comment.Frederick B.
Customer did not leave a comment.Henry W.
Great and fast overall experience. Employees were helpful and hard working!Brian T.
The customer service was excellent!Katie P.
We did everything online first and were surprised when we had to reexplain all the same information to the store associate. It seems that the online set up did not communicate well with the records in the store. We had to chose a new drop off location. Also, Shoreview was not a city listed in your system so we had to pick St. Paul instead.Brian G.
Customer did not leave a comment.Theodore Scheite S.
Customer did not leave a comment.Jeff L.
Customer did not leave a comment.Jared J.
Customer did not leave a comment.Kevin L.
I will never use U-Haul again! You rented me a truck that leaked. It was my birthday and the seatbelt had water running down the belt and I was soaking wet underwear included. I had to take off the seatbelt while I drove other wise it would have continued the entire drive from Minnesota to Illinois. Your customer service rep that I spoke with was not unhelpful he asked if I called road side assistance. This is for mechanical issues I was flabbergasted at his remarks. I said no I called the store. When I got back and returned the truck I call this afternoon after I called the store again directly. The store was helpful and took notes. Before renting a truck they should be maintained and obviously this one was not. I spent $500.00+ and this was a horrible experience and your service customer service rep made it worse. You will loose my business and I will be writing a review on social media and tag U-Haul.BRIAN P.
Customer did not leave a comment.Terence M.
Personnel very helpful here. Not so much at pickup locations.Thomas H.
Customer did not leave a comment.TINA P.
Had there stuff together,fixed the 2 location drop off problem. People were professional and friendlybrent O.
Customer did not leave a comment.Luke O.
Both gentlemen that assisted me with check in and check out were very courteous and efficient. The pick up and drop off process went seamlessly. Thank you.William T.
Fast and friendly service. Would definitely recommend this location to others.Sarah C.
Customer did not leave a comment.Frances W.
Customer did not leave a comment.Sandra I.
I always have great service at this location, even when they are very busy!Shaun B.
Very helpful staff as I dropped off the trailer first and the truck later. As for the truck, 2 things would have made it a much better experience: 1. Cruise Control, very hard to keep a constant speed with the angle of the gas pedal. 2. Sound deadening in the cab. Heard so much wind and road noise, made it difficult to hold a conversation without yelling.Randy K.
Customer did not leave a comment.Thomas P.
best service in rochesterkris W.
Customer did not leave a comment.William K.
Customer did not leave a comment.Josh P.
Friendly, efficient staff! Very nice experience!Jon G.
Site was supposed to open at 7am. Personnel arrived at 7:18am - 7:20am. They were very quick in getting people settled in, though.Rodrigo C.
Fast. Great staffRUSSELL S.
Store employees, as usual, were very helpful and courteous. The national number, again, was a long wait- 20 minutes before i hung up. There typically is no direct line to the store, which would be helpful when having a question about something directly related to the location. Everything else was very good.David K.
Customer did not leave a comment.Matthew O.
Customer did not leave a comment.Terry T.
Drop off was easy as could be. dropped truck off and worker from inside was pro-active and met me outside to finish off the drop off.stephen B.
Customer did not leave a comment.Russell V.
Drop off entry point could be signed better. Drove by the driveway and needed to double back. Not a big deal, just a suggestion.STEVE Y.
Customer did not leave a comment.Jordan H.
You were great!Pamela B.
I had very good experience, excellent customer service. thanks!Ramesh A.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.Rodrigo C.
Customer did not leave a comment.David N.
Customer did not leave a comment.LISA W.
Quick and friendly!!mohammad G.
Staff was kind, efficient, and helpful!Daniel S.
Customer did not leave a comment.Mariah S.
Customer did not leave a comment.Afia A.
A longer than expected wait for truck pickup.Matthew F.
The staff at the Civic Center Drive location are very helpful and friendly.Wade L.
Customer did not leave a comment.Joel W.
Customer did not leave a comment.James B.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Aaron K.
Customer did not leave a comment.David C.
Customer did not leave a comment.Diane B.
The right trailer light did not work & should have been checked prior to my arrival to pick up. This was a 30 minute delay to correct & could have been avoided. The cause was a nick in one of the wires & troubleshooting could have been done prior to pickup.Fred M.
Customer did not leave a comment.Samantha M.
I filled out the reservation online. There were about 5 different screens of "would you like to add..." and I said no to most of them but I did say yes to one. When I went to pay at the location, the insurance wasnt added on like i had ordered online. We didn't realize this till we had driven away then it was too late to add the insurance. What was the point of doing all that stuff online if you just ignore it all in personSamuel W.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Susan N.
Customer did not leave a comment.John B.
My destination wasn't correct in the computer so i ended up paying another $80 when i got to the Rochester location for pick up.Cameron K.
Customer did not leave a comment.Dennis V.
Customer did not leave a comment.Joel D.
We were disappointed to see when we got to our destination that after take off water started leaking inside the box truck and in the cab. The interior cup holders hand some kind of drink spilt in the cup holder and what looked like tobacco pieces. We tried to do everything just by using the mobile share, but it is definitely not faster! I figured it would've been easier since I'm in a wheelchair but it takes forever and you definitely need to be mobile and not in a wheelchair. That is a lesson learned on my part. We still had to go in to get the keys and dolly while the truck was parked all the way across a huge parking lot. There was a guy there that was supposed to be helping people but not one time offered to help. When I tried to wave him down he told me he had to help someone else though we were there first. I sent my friend in to get the keys and dolly but the guy working gave him a furniture dolly with 4 wheels when I marked on line for the dolly with 2 wheels and my friend told him that..he still sent him with the wrong one. So, we had to drive to the front after already being late and I had to explain to him so then he processed to tell me I was wrong, but got the 2 wheel for me. I don't necessarily thing this would be a bad location but more so the worker if he is also the one to clean the trucks or box trucks.Candy E.
Next time make sure all of the trailer lights work. I was pulled over when it was dark during my drive because the marker lights weren't on. I had to leave the trailer on the side of the road and get it in the morning when it was light out making my arrival time very late. I payed $900+ for the trailer and this happens? Never again will I rent from U-haul nor will I ever recommend. I should be compensated for this. I would have been better off buying a trailer, moving and then selling it when I was done!!!Shane H.
Full tank of gas!Michael B.
Nothing I can think of.Craig E.
Customer did not leave a comment.Goran L.
Repave the location and make turn around room. The trailer was clean enough, but certainly not spotless. It was sufficient.Susan N.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.JEFFREY R.
Customer did not leave a comment.James C.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.Susan T.
Please answer the phone. I was unable to open the gate because my access code had changed without my knowledge. I had to drive to the main office to find out what was wrong because no one would answer the phone.Fletcher H.
When I arrived without an appointment the lady at the counter asked me if I had an appointment to which when I replied no she immediately shut down and acted like there was nothing available, she then started asking questions like can I bring it back to this location and what time can I bring it back. I needed this for about 50 miles one way and I could take any size as this was only for a couch. She said they have nothing so seeing how I counted 20 trucks I called the 800 number and made an reservation and then walked right back in and was helped by a very polite man who helped make the process easy.Andrew B.
The gentleman that helped me was incredible!Mark M.
Customer did not leave a comment.David F.
When I ordered online it stated that I reserved a 17 inch truck when I got there they didn't have what I asked for and told me they never had a 17 inch truck but the website said it did. Then they told me they don't have any trucks available today but a 26inch. They did not give it to me at the price I. Which I reserved as it was there screw up and as I rolled pass the location maybe one hour later the parking lot was full of trucks. The manger could have told me I could wait an hour and one will get dropped off instead she told me nothing and still made me pay for a bigger truck which I didn't reserve and of course I'm going to take it I had to move. The Civic center drive location in Rochester Mn was very unhelpful and didn't treat the customer as a customer was to be treated. If you guys don't offer the 17 inch truck at that location why have it advertised onlineLaquiesha M.
Located in a terrible spot! Barley any place to park without getting within inches of other vehicles. And several massive pot holes in parking lot.Andrew L.
Customer did not leave a comment.JAKOB F.
Customer did not leave a comment.Kirby L.
Customer did not leave a comment.Cathy R.
Courteous friendly professional staff Thanks uhaulROBERT P.
Customer did not leave a comment.William H.
Wonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.ROSA E. | First Impressions
Customer did not leave a comment.jessica l. | Overall Experience
Customer did not leave a comment.Bengi D. | Overall Experience
Customer did not leave a comment.Bengi D. | First Impressions
Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.GEORGE B. | Overall Experience
Customer did not leave a comment.Kristen L. | Overall Experience
Staff was super helpful. They take great care of their customers!Kristen L. | First Impressions
Excellent assistance!SUSAN G. | First Impressions
Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.Norma B. | Overall Experience
Super helpful and friendly.Tanya K. | Overall Experience
On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.Jeanette R. | Overall Experience
I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.ROBERTA C A. | Reservation
Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.Jeffrey N. | Overall Experience
Everyone has been very helpful and courteousMarsha S. | Reservation
This was all last minute planned and uhual was very patient and helped!Chantel S. | Overall Experience
Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmntLeRoy M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
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