Customer Reviews for U-Haul Moving & Storage of Rochester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rochester

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Abilene H.
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MELONY O.
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William L.
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Brian S.
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John B.
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Janine F.
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TIM W.
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NARESH K.
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BARBARA N.
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Mark L.
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JENNA P.
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Yasmin S.
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excellent

Jordan G.
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The traction control needed to be serviced. It got scary when we were driving through a foggy icy part of South Dakota without traction control.

CINDY G.
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Thank you for allowing me to drop my trailer off here instead of Winona due to a medical emergency.

Lisa K.
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Vance H.
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Unhooked and gone in five minutes.

Melanie E.
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Everyone is so helpful. Picking up the rental truck is easy and convenient.

JAMES Z.
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great people you have working for you at that location

Holly T.
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Dustin F.
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Tessa D.
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Jake C.
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Nothing special they returned our trailer, didn't seem all that excited to assist us but it was early and cold so I understand.

Sherry Z.
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MATTHEW S.
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Great staff and a very easy drop off.

MELISSA M.
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SKYLER N.
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Robert S.
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Gabriel G.
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The customer service at the location was great, unfortunately I was late for work because of your no contact/ app ordering setup. It's stupid and requires things the customer is not aware of like the added phone contact person, who knows that you guys will be calling to speak with said person for verification, that information needs to be put on your website, also you need to streamline that whole setup, why not ask the customer to do the headshot, front and back of ID prior to getting to the location, it took me 30 min alone just to do that when it could have already been done prior to arrival. It's just much easier and quicker to simply to the counter to check in.

LYNN R.
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The truck to have cruise control. Electric mirrors..

William W.
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Customer did not leave a comment.

calvin C.
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The local office was fine. The COMPANY experience with the pre-scheduling and then last minute second verification when you GET to the location? That's ridiculous! I HATE your company so much I will look elsewhere the next time I rent. The hoops, the delays and the poor planning on YOUR part cost me valuable time and made me late for my pick up. You have a LOT to learn about customer service. The agents felt my frustration and were very nice - they obviously have to deal with your level of idiocy on a daily basis. Whomever is running the company should be FIRED.

GREGORY H.
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Staff was timely and helpful, everything was perfect

MARY H.
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Terry J.
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Good equipment and staff was learned and friendly and helpful.

JAMES C.
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It was a great experience..,check and check in personnel were very courteous, helpful and had great attitudes!!

JULIE L.
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JOHN M.
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MARK H.
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I have been a long time uhaul customer out of necessity. However, the customer experience is one of the poorest of any company I do business with. Your web site is awkward, buggy, and focused on upselling rather than being customer centric.

JONATHAN S.
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Customer did not leave a comment.

Christopher D.
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Employees were great! The almost 200k mile 26ft trucks would both bounce so bad at 40-50mph that it made it unsafe to be on the highway. I used twice the miles I needed, just to avoid the highway. They trucks were clean inside and outside, but were very dinged up. The seats were nice in both trucks I got. Overall, it was fine. The trucks were really best up though. It would make me rethink using one again without checking mileage at least. Some items were damaged in the move that probably ly woukdnt hsve been damage if it wasnt such poor ride quality. It felt ad if the cab was going to separate from the bed. Pretty terrifying.

BRIAN J.
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The trailer I rented did not have drinking lights that worked... They told me " it must be a fuse" it was the same way the last time I rented a trailer from there.

Oindrila C.
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The entrance to truck drop offs is quite confusing -- could be difficult to locate in the dark.

TIMOTHY G.
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Joseph R.
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Larry R.
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No comments! I am really appreciate your good job!

Jill B.
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Best experience! Excellent service! Highly recommend!

PAUL M.
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Joseph O.
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Hard to find which made us late for drop off so had to complete on line. Need better signage close to road to turn onto drive into location.

MICHAEL M.
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JOEL G.
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Zach did a great job with the reservation. Hannah did an excellent job cleaning out the bed of snow and checking the truck back in. More than I expected.

Josh S.
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Guy that helped us was very personable and knowledgeable about everything. Wish I knew his name to give him kudos - but I don't. I know he had dyed hair and contacts.

Corey O.
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After a no show situation with Safeway Uhaul I was sent here. Poor customer service with an employee (Jericho) arguing with me repeatedly about my experience and blaming me for Uhaul's inadequacies. Now I was informed that even though I didn't move into my storage unit I may have to pay next month's rent which is not okay.

Richard K.
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Jamison S.
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DANIEL D.
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Wayne V.
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SULEJMAN C.
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TIM J.
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James D.
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Stan L.
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DENNIS N.
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Artemis P.
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The employees there at this location were wonderful and very helpful when they rented the equipment to me. Fast and courteous service!!!! I apreciated that! Thank you so much.

Benjamin S.
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ASPEN P.
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Richard K.
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Quicker repair response if possible. It took an hour to hear anything about when a repair would be coming, then another 45 min. for arrival and then the repair itself.

rebecca G.
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Thomas S.
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The truck was showing it's age. Driver side large mirror was stuck in a position preventing clear view w/o leaning way forward in seat.

Steven G.
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JAN Q.
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RUSSELL S.
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Staff are helpful and fast

DAVID N.
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Friendly staff and quick service. Will use this location again when needed.

Rod L.
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Gary S.
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Bed not swept out prior. Interior etc. very clean.

ALEXANDRA K.
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Very friendly service!

Darian R.
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Edin V.
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Did an excellent job explaining how equipment works. Thanks!

RICHARD S.
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answer the phone.

chad M.
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Helpful and personable people as always. Thank you!

Dennis P.
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The movers did an excellent job.

MARK Y.
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Logan L.
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SCOTT B.
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Customer service is fine. I have a comment on the truck tho. I did not like the engine braking in hilly country. There should be a way to disengage that. The rpms red line and that can't be good for the engine or belts. I found that the best way to deal with it is to not touch the brake or gas and just let the truck go faster...and that is dangerous!

CARMEN S.
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Howard S.
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GARY T.
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Your attendees were GREAT

NICKOLAS D.
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Very friendly. Was helped and back on the road quickly.

PAUL M.
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CHRISTOPHER K.
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DAVID N.
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Marvin T.
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RALPH H.
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WILLIAM N.
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DAVID W.
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JOHN Z.
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All went very well in the 48 hour period we used the trailer for. Thanks to U-haul.

Thomas S.
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None

CHAD M.
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The person who checked me in and checked me out was great!

Timothy R.
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Your people were friendly, informed, and efficient. Don't know what else could be asked of your employees.

Larry E.
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DARRELL G.
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Wayne V.
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Kristen L. | Overall Experience |
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Customer did not leave a comment.

Kristen L. | First Impressions |
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Staff was super helpful. They take great care of their customers!

SUSAN G. | First Impressions |
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Excellent assistance!

Norma B. | Overall Experience |
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Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.

Tanya K. | Overall Experience |
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Super helpful and friendly.

Jeanette R. | Overall Experience |
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On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.

ROBERTA C A. | Reservation |
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I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.

Jeffrey N. | Overall Experience |
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Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.

Marsha S. | Reservation |
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Everyone has been very helpful and courteous

Chantel S. | Overall Experience |
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This was all last minute planned and uhual was very patient and helped!

LeRoy M. | Overall Experience |
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Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt

No reviews have been submitted for this location.

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