Customer Reviews for U-Haul Moving & Storage of Rochester

7,681 reviews

1641 Civic Center Dr NW   Rochester, MN 55901

(507) 288-0633

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(507) 288-0633

1641 Civic Center Dr NW
Rochester, MN 55901

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

Excellent service!

Steven L. 
Rating:
5.0

Allen was extremely efficient and helpful. Second time using this location and will be back

SEAMUS K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Need more help. Trailer was filthy

STEVEN R. 
Rating:
5.0

The position of the mirrors on the truck were horrible for me. I could mostly only see the side of the truck and not much beside me or behind me. While still at the pickup location, I asked about how to adjust them I was told they were not adjustable. I checked more carefully when I got home and found that they are adjustable but it takes a properly sized allen wrench to loosen and retighten the set screw. Would really appreciate accurate and helpful information regarding mirror adjustments on the trucks. Its a huge safety issue to have proper visibility beside the truck.

Steve J. 
Rating:
5.0

very helpful

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

COLIN H. 
Rating:
5.0

Customer did not leave a comment.

JOY K. 
Rating:
5.0

Customer did not leave a comment.

Luke C. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Can't think of anything. All went very well.

GARY S. 
Rating:
5.0

Super fast, helpful, and professional team at location.

Thomas S. 
Rating:
4.0

Easy in...easy out...no problems with using the app to return.

Chris E. 
Rating:
5.0

Friendly, helpful staff much appreciated! Clean van, full gas tank. Warning light was on ... low tire pressure .. one tire was 20 lbs low! I filled all 4.

RUTHANN R. 
Rating:
3.0

Customer did not leave a comment.

MARY G. 
Rating:
2.0

Insure that the correct truck is at the correct location

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

I thought I reserved the truck at 12th St SE location indicated on your website but that location does not exist. You need to remove it from your website

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

I will say that this trailer was the worst of all the trailers I have rented from UHaul over the past years. I don't blame anyone, though if I see a trailer like this one again, I will kindly request a different one or cancel. The trailer bounced a LOT, and I had trouble with the back gate wanting to open, and then close, all the way. It served its purpose, so I am happy enough! Thanks for hiring kind and helpful people!!!

BRANDEN S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
5.0

Everything was excellent. Thanks

KIRAN Y. 
Rating:
5.0

Great experience, everything was smooth

Cecelia M. 
Rating:
4.0

Was not aware I had to travel 100 miles to get the trailer- inconvenient.

JON W. 
Rating:
4.0

Customer did not leave a comment.

DON B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

Simon Z. 
Rating:
5.0

Place a sticker on previous dents that are on the vehicle

Chris N. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
4.0

Cruise control on the truck.

Glen T. 
Rating:
5.0

I was made to feel welcomed to Minnesota.

ROSA E. 
Rating:
5.0

Thank you

GAIL K. 
Rating:
5.0

Customer did not leave a comment.

Corey N. 
Rating:
5.0

Wonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.

ROSA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOAN H. 
Rating:
4.0

Customer did not leave a comment.

TARA B. 
Rating:
5.0

Super bunch of guys

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

MICHELE C. 
Rating:
5.0

The young lady who helped check us in was wonderful - kind, helpful, and friendly!

SUSAN M. 
Rating:
5.0

Make sure all customers understand the drop-off time deadline and consequences of being late for themselves and the next customer. I had to wait 2.5 hours for the previous customer to return my scheduled one-way truck. This was after already having to drive an hour to pick-up the truck for my own use. It cost me half a day of good moving time & pre-arranged labor.

STEPHEN V. 
Rating:
5.0

This is my third rental from this Uhaul location. All have been great experiences.

DAVID B. 
Rating:
4.0

None that I can think of. This was our first time using uhaul.

parker A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
4.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

KARLA N. 
Rating:
5.0

Nothing. Everything was great!! There was some packing material in the trailer and it needed to be swept, but nothing large or obtrusive. Employees were super friendly and helpful!!

Michele K. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
4.0

Customer did not leave a comment.

RANDALL F. 
Rating:
1.0

Your customer service people especially the manager were exceptionally rude. I was charged more mileage than I put on and the mileage from the beginning was wrong. So the managers response was I shouldn't have to discount you but I'm going to. Just really rude. And he still ended up charging me the full amount. $83 for 4 hours not to mention it took almost 30 mins to even get the truck. This used to be my go to place and I can't say it will be anymore..

Megan P. 
Rating:
5.0

Customer did not leave a comment.

Stanley R. 
Rating:
5.0

Customer did not leave a comment.

VERNON WAYNE T. 
Rating:
5.0

Even though I created a cosmetic dent (I did pay for the insurance), they did not charge me a penny for the damage. I highly recommend using them for your hauling needs.

David N. 
Rating:
1.0

I called as I wanted to return truck the same day at a location which showed it was open 24 hours.in Rochester Mn. The employee told me on the telephone I could go right in. This was about 8 PM. When I got there no one answered nor were available to give me any kind of service as the place was closed.This was not more than an hour later.. Very maddening as they made me go there and waste my time. Only a lady at another location helped me out.

Anna M C. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

This was one of the best experiences at U-Haul I have ever had; as a military veteran I have used U-Haul at least 25 times over the course of twenty years. Allen helped me to resolve issues surrounding an e-alert from a previous rental patiently explaining the process and helping me to navigate the process. Due to his exemplary assistance I would recommend this location specifically to anyone who needs rental vehicles/equipment.

CORY L. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL P. 
Rating:
4.0

Customer did not leave a comment.

COLIN B. 
Rating:
5.0

Anthony was there both times and super friendly. You can clearly tell he enjoys his job and has great customer service skills! Thank you

ERIC R. 
Rating:
4.0

They were short of staff.

Roger D. 
Rating:
5.0

Get more cute attendants

TODD J. 
Rating:
5.0

Nothing very nice location

ERIC M. 
Rating:
5.0

Excellent customer service.

THERESA M. 
Rating:
4.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

quit asking me multiple times if I want the insurance.

mark R. 
Rating:
4.0

Very happy with service

DANIEL F. 
Rating:
4.0

Thank You.

HASAN K. 
Rating:
4.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Easy return and friendly staff. Great rental overall.

MORGAN F. 
Rating:
3.0

Customer did not leave a comment.

COLTON F. 
Rating:
4.0

Customer did not leave a comment.

Mustaq M. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H. 
Rating:
5.0

Customer did not leave a comment.

jessica l.  |  Overall Experience 
Rating:
5.0

NA

CYNTHIA K. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
1.0

Have more staff available to help on picking up and dropping off the rental.

TODD W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Excellent service. We were 7 miles over due to what was mentioned above and the service person understood and took care of it. This is how business should be run, listening to customers.

Paul J. 
Rating:
4.0

Customer did not leave a comment.

Kenneth Y. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

jefztryx V. 
Rating:
5.0

Nothing. Your service professionals were exceptional.

IAN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Excellent customer service!!! Great crew working at this location!!!!

SUZANNE MAE K. 
Rating:
3.0

Everything was great easy and fast.only problen is I was double charged.

Schiann T. 
Rating:
5.0

Although I went through the app to obtain my van, it was a lengthy process. I believe just going into the store would have been faster. If there is a way to improve the efficiency of the app by having fields that could be filled in a head of time would save time.

Gary W. 
Rating:
5.0

This location is excellent and my go-to for my U-Haul needs! Thank you!!

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
3.0

Customer did not leave a comment.

Craig W. 
Rating:
1.0

Was Charged for 2 full days, when we didn't have the truck for even a full 24 hours. Truck smelled like marijuana and was dirty in the cab. The person working did not return the truck in the system and now have to deal with more bullshit from uhaul.

DEREK F. 
Rating:
4.0

Transport worked flawlessly.

Timothy N. 
Rating:
5.0

Have rented from here a couple of times now and they're always friendly and helpful.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
3.0

counter service very slow

laura C. 
Rating:
5.0

the staff was amazing.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Very good customer service on site!

HUONG T. 
No reviews have been submitted for this location.

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