Customer Reviews for U-Haul Moving & Storage of Rochester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rochester

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Patrice R. on

Rating:

Customer did not leave a comment.

Harley H. on

Rating:

Customer did not leave a comment.

Jodi A. on

Rating:

Customer did not leave a comment.

Bhagwan V. on

Rating:

Customer did not leave a comment.

Chris C. on

Rating:

Absolutely nothing. Exceptional!

Johnthomas V. on

Rating:

Check in and check out were both VERY quick, friendly and efficient. Very positive experience.

Edward S. on

Rating:

Have requested equipment at desired location especially when order is placed weeks in advance.

Brian I. on

Rating:

Customer did not leave a comment.

Katherine D. on

Rating:

Customer did not leave a comment.

Justin M. on

Rating:

Customer did not leave a comment.

Victor O. on

Rating:

Customer did not leave a comment.

Cristina C. on

Rating:

Customer did not leave a comment.

MICHAEL M. on

Rating:

Customer did not leave a comment.

Briankeith C. on

Rating:

No suggestions

Joseph O. on

Rating:

Customer did not leave a comment.

Bruce P. on

Rating:

The check in process at the beginning of the rental was quite slow, in spite of me having done the on-line thing.

Michelle M. on

Rating:

Our only comment would be the signage on outside of building We couldn't see the front door Big trucks were in the way

Morganlynn B. on

Rating:

Customer did not leave a comment.

Michael K. on

Rating:

Clean and professional. A+

Larry H. on

Rating:

Customer did not leave a comment.

Valerie P. on

Rating:

We rented 2 trailers my husband and I. He reserved his and a week later I did mine. Then someone at Uhaul cancelled my husband s reservation without calling us. We needed 2 trailers. Moving out if state. They should have called and asked. Not just cancelled. The staff called another location and got us another. But we wasted an hour driving out to get it.

Nicholas W. on

Rating:

Customer did not leave a comment.

Robertwilliam S. on

Rating:

Customer did not leave a comment.

Spencer L. on

Rating:

Very upset. Turned in the truck, attentant told us gas was exactly where it should be and everything was good. Later saw they emailed me a receipt with an $18 fuel charge. We have a receipt with the time and gas station located near this uhaul where we bought 3 gallons of gas for only a 13 mile total trip. Can't get in touch with no one at the location, have to talk to a rep after waiting 20 minutes on the phone. Then the rep tells me there's nothing they can do, I have to get in touch with the location later, when they can answer their phones or drive up there, which is an hour away from me.

Teresa K. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

n

anita d. on

Rating:

This is a huge Uhaul mega- location. We were not instructed on the returning instructions- where to park returning truck, where to put key so we went inside office and stood in a slow moving line. When you are exhausted from the demands of moving the last thing you want to do is drag out the day even longer.

Rosalinda V. on

Rating:

N/A

gary g. on

Rating:

Customer did not leave a comment.

Jonathan P. on

Rating:

I thought the entire rental process was smooth and easy. Very happy with my service here.

Rick A. on

Rating:

Could not be "confirmed" at original date and time because reasons? Set me behind 10 hours and had to deal with rain, thanks uhaul

George G. on

Rating:

Customer did not leave a comment.

Ralph W. on

Rating:

Customer did not leave a comment.

Brian T. on

Rating:

Customer did not leave a comment.

Paul S. on

Rating:

Great experience overall, the only slight criticism I can make is long hold time (15+ minutes).

Madison M. on

Rating:

Customer did not leave a comment.

Robert J. on

Rating:

No additional comments

Stephen V. on

Rating:

Never had a bad experience. Friendly staff and quick to get you in and out. Rented from here more than 5 times and will continue to come back.

Robert J. on

Rating:

Nothing to change. Your GM at this site is fantastic. She ALWAYS has a smile on her face is great with customers. She is one of the reasons I would recommend this location and will continue to take my business there.

GREG P. on

Rating:

Customer did not leave a comment.

Michelle K. on

Rating:

Customer did not leave a comment.

Christopher A. on

Rating:

Customer did not leave a comment.

Sharon H. on

Rating:

Great site& great helpful people.

Robert V. on

Rating:

Customer did not leave a comment.

Philip H. on

Rating:

The young man that helped was was awesome!

Anthony V. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

Customer did not leave a comment.

Craig M. on

Rating:

Need more quality people to help on the weekends to get the rush in and out......!

FERNANDO S. on

Rating:

I had to run to return the truck in less time that I had contracted. The pick up process took longer than I expected, I had to wait about 30min. to get the car. If I knew that the system would start counting the time from the “contracted” time 9am, I would ask more time.

Edgardo R. on

Rating:

Customer did not leave a comment.

Carol M. on

Rating:

because a headlight was not working we were delayed for our departure. Driving through Ohio Kentucky and Tennessee in heavy rain only to have wipers that were falling apart. These items are safety factors and should have been tended and checked on before letting this vehicle go on a trip from Michigan to Florida. Very disappointed.

Mathew V. on

Rating:

Customer did not leave a comment.

Theresa S. on

Rating:

Na

Michael T. on

Rating:

Customer did not leave a comment.

Dale R. on

Rating:

I dropped off the rented 6x12 trailer 3 hours later than the 2day contract stated. I was charged a full extra day, while the manager was connecting the trailer to the next client’s vehicle. What a rip-off. At least give the next guy the day I just paid for, or if you were honest, just charge me for the additional three hours proprated. Late, due to construction and rain.... things out of my control. I would gladly pay something reasonable. Signed, Disappointed

Terry W. on

Rating:

Terra was very helpful and took notes of the issues I had on pick up

JUSTIN W. on

Rating:

Customer did not leave a comment.

GARY S. on

Rating:

Customer did not leave a comment.

CHARLES A. on

Rating:

Great customer service. Excellent trailer

Tayler M. on

Rating:

The key lock box and key drop off are not clearly marked or highlighted in orange like is shows on the website, which made them a little difficult to find. The phone shows an orange box for both, which is what we were looking for yet both boxes are black. It just added unnecessary time to our move trying to find them. Other than that, no complaints!

Tiffani K. on

Rating:

best experience I have had yet, will rent from you again! very large location, easy to get the equipment you need. and it is only a few miles from my house so it is VERY convenient.

MICHAEL J. on

Rating:

I’ve rented from this location many times, and generally the staff goes above and beyond, but the man that unhooked my trailer was quite rude, and not helpful at all. I had to go back into the store to make sure the trailer was checked in.

Douglas H. on

Rating:

Fast and efficient. Only issue was it was so big it was hard to tell where I was supposed to return my vehicle.

Geoffrey E. on

Rating:

Team was very efficient and professional. The whole experience was great

Brieanne V. on

Rating:

Customer did not leave a comment.

GENE S. on

Rating:

Kristin (the manager) was fantastic!!!

Mike B. on

Rating:

Customer did not leave a comment.

Mike B. on

Rating:

Customer did not leave a comment.

Diane B. on

Rating:

Every time I go there the computer system is not working and delays are long. The trailer I rented was beat up - upper rails bent so that I could not load lumber properly. Wheel bearings are in terrible shape and squealed constantly.

Chelsea U. on

Rating:

Customer did not leave a comment.

Afred D. on

Rating:

More smiling faces.

Emma L. on

Rating:

Customer did not leave a comment.

Paul C. on

Rating:

Customer did not leave a comment.

craig w. on

Rating:

excellent service. extremely helpful folks at both check-in and return.!!

darryl h. on

Rating:

Customer did not leave a comment.

Adam R. on

Rating:

Internet was really slow on your computers that caused an excessively long line to get checked out. Otherwise the location was great. Please look into your slow internet to speed up check out times.

Charles W. on

Rating:

Everything was fine.

donald r. on

Rating:

Great experience.

michael i. on

Rating:

Customer did not leave a comment.

Mark J. on

Rating:

Customer did not leave a comment.

BOB V. on

Rating:

Great employees. Attentive and friendly

John B. on

Rating:

Customer did not leave a comment.

Kristina G. on

Rating:

Noah was great to work with

Roger N. on

Rating:

Customer did not leave a comment.

ALEJANDRO H. on

Rating:

Customer did not leave a comment.

William C. on

Rating:

The only issue I had was trying to call the local store at both locations. I was on hold for a long time and transferred to the call center, rather the local store.

John M. on

Rating:

Customer did not leave a comment.

RUSSELL H. on

Rating:

Customer did not leave a comment.

David N. on

Rating:

The trailer worked great, it was just a little old and beat up but worked great for what we needed.

Eric R. on

Rating:

Customer did not leave a comment.

Paul W. on

Rating:

Customer did not leave a comment.

Kristina G. on

Rating:

Customer did not leave a comment.

Susan H. on

Rating:

Customer did not leave a comment.

Thomas F. on

Rating:

Customer did not leave a comment.

Douglas V. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Customer did not leave a comment.

Kyle M. on

Rating:

Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.

Michael J. on

Rating:

Outstanding service and personnel!! Highly recommend!😀

JUERGEN N. on

Rating:

Customer did not leave a comment.

Dean W. on

Rating:

I had made an appointment several day before the day of service for a trailer hitch installation . When I got there , I waited an hour before my car was even brought in for the service. This is my second experience at this location with similar results. The employees ,however were pleasant and knowledgeable

Mark B. on

Rating:

They will charge you hidden fee's at exorbitant amounts!!! This is the worst facility I have ever dealt with. Bad customer service. I rented a trailer from a different facility and when I dropped it off at this location they charged my card almost $300 for a wrong location drop off fee. I have spent over a week trying to resolve with customer service and management but keep getting the go around. Take your business elsewhere. I thought U-Haul was suppose to be a company built for convenience to be able to drop off equipment at any location, but when I did, I was charged and know one is willing to help rectify the situation.

John P. on

Rating:

Customer did not leave a comment.

John F. on

Rating:

This was a painless transaction. Friendly fast service at a very reasonable price.

Susan H. on

Rating:

Really great staff here at this location.

TOM D. on

Rating:

Customer did not leave a comment.

Philip K. on

Rating:

I want to recognize Noah. He did a great job helping me out even though the location had just closed. I appreciate him taking some of his time off the clock to help me get checked in and return the equipment. A HUGE thank you to him

bryan c. on

Rating:

Customer did not leave a comment.

Nancy S. on

Rating:

Customer did not leave a comment.

Grethchen g. on

Rating:

Customer did not leave a comment.

Andrew H. on

Rating:

Customer did not leave a comment.

PHILLIP H. on

Rating:

Customer did not leave a comment.

Randy M. on

Rating:

Customer did not leave a comment.

ERIC K. on

Rating:

To expensive.

Kevin C. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

Customer did not leave a comment.

james t. on

Rating:

Customer did not leave a comment.

Jennie S. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

This was my second rental this month. Both were great experiences. Great employees. Great trucks. Don't change a thing.

James M. on

Rating:

Great experience. Don't change a thing.

Bennet B. on

Rating:

Customer did not leave a comment.

JT D. on

Rating:

Customer did not leave a comment.

gery j. on

Rating:

Great service but the van is rather tired.

James C. on

Rating:

Entire staff was professional and helpful.

Alexis F. on

Rating:

Customer did not leave a comment.

rebecca w. on

Rating:

Customer did not leave a comment.

Gerald L. on

Rating:

Customer did not leave a comment.

Kelly W. on

Rating:

Customer did not leave a comment.

Stacy O. on

Rating:

Customer did not leave a comment.

Gregory K. on

Rating:

Everything was superb.

Kurt F. on

Rating:

Customer did not leave a comment.

joe w. on

Rating:

excellent service

Austin A. on

Rating:

Staff was extremely friendly

Mark G. on

Rating:

Wonderful facility. Knowledgeable and professional employees.

James R. on

Rating:

All was good with great customer service.

Jennifer C. on

Rating:

NOAH was great on the phone and in the office. Very mature young man. Truck was easy to use and served its purpose very well.

SALVATORE D. on

Rating:

Truck was not water tight and some of my belongings had sustained some water damage. Decommission the truck or repair.

craig m. on

Rating:

Customer did not leave a comment.

Dale L. on

Rating:

Great job by all.

Dene C. on

Rating:

Customer did not leave a comment.

Ronald H. on

Rating:

great service

Marsha D. on

Rating:

Spent way to much on this truck

Raymond M. on

Rating:

Everything was handled well. Thank you.

imma h. on

Rating:

I was charged incorrectly. I am disputing the charge. I spoke with uhaul rep who said that a manager will contact me in 2 business days for approval of above wrongful charge. I need this charge removed since it's a mistake.

everett t. on

Rating:

Your website is not useful for booking equipment. Does not show available equipment. You have to call. The trailer worked OK but was really worn. I could barely get latch pins out of gate and floor was all rusty and dented. Overall process to rent takes too long.

Mark S. on

Rating:

Noah Gerhard was extremely helpful and friendly. Great employee that took pride in his work.

Luis S. on

Rating:

Surprised about mileage charge on equipment for local movements. I recall flat rate is the same and unlimited mileage is included on other locations. Unless I'm confused and this may be a competitor or is a state related issue.

Latisha H. on

Rating:

I had the worst experience ever! First off, a drop location was never scheduled for me. Next when I had to call customer service for a total of 4 times. The first drop off location I went to would not take me and told me to come to this location. I called several times to this location and no answer. I had to contact the main customer service just to get through to this store.Meanwhile this location was a whole hour from me. I will never use uhaul again!

Ronald H. on

Rating:

Quick in and out service. Inexpensive

Clayton H. on

Rating:

Customer did not leave a comment.

Martha W. on

Rating:

Everyone was friendly and the check in process was fast.

Raymond S. on

Rating:

The vehicle should be fully fueled when you pick them up absolutely ridiculous That I would have to get a half a tank a gas I need to fill it up for my trip and then fill it up again before I deliver it back other than that great employees and overall a good experience

Christopher D. on

Rating:

The Rochester HIlls branch of U-Haul has this down. They have the most helpful and friendly staff i've ever experienced. Moving day is always a hug hassle. Wasting time in line or arguing with incompetent staff only makes things worse. I've had terrible experiences at U-Haul in the past -- but not here. They are excellent. The new system of rental is so hassle-free that you deserve some kind of award. Your IT and development team deserves a HUGE Kudo for that one. It is fantastic. I would definitely recommend this U-Haul.

DANny W. on

Rating:

Customer did not leave a comment.

Jacob K. on

Rating:

Customer did not leave a comment.

Debbora B. on

Rating:

Truly, not a thing ! U-Haul corporation is already providing the ultimate positive customer experience,

Brandy B. on

Rating:

Setting up the appointment online was a breeze! When I got there they were very friendly and professional and had me out in no time at all!

mitchell m. on

Rating:

Customer did not leave a comment.

Michael N. on

Rating:

Easy to book; fast pickup and return of the trailer; what more could I ask!

stephen m. on

Rating:

Customer did not leave a comment.

Peter G. on

Rating:

Customer did not leave a comment.

gary V. on

Rating:

Customer did not leave a comment.

Richard B. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Customer did not leave a comment.

BRIAN P. on

Rating:

Find employees who are half willing to work.

kevin s. on

Rating:

Ask if they need pads or dollies wasn’t a huge deal but to have an opinion would be nice!

RYAN C. on

Rating:

Very easy check in and employees did a great job explaining everything. So far a great experience.

Kishore P. on

Rating:

Customer did not leave a comment.

Gerald K. on

Rating:

Check functionality of equipment better.

Sharon H. on

Rating:

Perhaps additional staff at busier times.

mark m. on

Rating:

The staff was very helpful.

Mark W. on

Rating:

Customer did not leave a comment.

Lori B. on

Rating:

Nothing. Your people at the store in Rochester were so nice and personable and knowledgeable. I would highly recommend that store.

John P. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

Nothing...check-in time was unusually and slightly longer because of the amount of customers but nothing to worry about. Frank out back, who does the yard work, was awesome. Real nice man. Keep up the good work.

Allen D. on

Rating:

Customer did not leave a comment.

Gerald P. on

Rating:

Customer did not leave a comment.

BETH O. on

Rating:

The woman at the counter was amazing. There was a long line and she was doing two to three peoples jobs and then helped me hitch up the trailer I rented. She made the renting experience amazing!

Santanu P. on

Rating:

Customer did not leave a comment.

LAURA B. on

Rating:

Confused how The price jumped $33when I put more gas in it than I was given to start with.

kevin C. on

Rating:

Customer did not leave a comment.

frances b. on

Rating:

Highly Professional, friendly, helpful, informative.

DAVID W. on

Rating:

Friendly place to rent a U-haul

gary s. on

Rating:

T van was a joy to drive, my whole experience from start to finish was great. I would use this location again. Thank you again

Jennifer R. on

Rating:

Customer did not leave a comment.

daniel f. on

Rating:

Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.

Joanne H. on

Rating:

Customer did not leave a comment.

JOANNE D. on

Rating:

I would definitely recommend this facility to others!

Alma M. on

Rating:

I have rented equipment from this location twice now, and both times I received exceptional customer service. I have rented from other U-Haul locations in the past but I do not recall the interactions, so I can't quite compare service between locations but I can tell you the team working at the N Rochester Rd location has been great to me. Keep up the good work!

Scott B. on

Rating:

Customer did not leave a comment.

Kenneth S. on

Rating:

Great people and service.

Susan H. on

Rating:

Customer did not leave a comment.

Scott G. on

Rating:

Customer did not leave a comment.

Robert K. on

Rating:

Customer did not leave a comment.

Mark G. on

Rating:

Customer did not leave a comment.

JOANNE T. on

Rating:

Customer did not leave a comment.

Dwayne C. on

Rating:

Customer did not leave a comment.

Kaitlin C. on

Rating:

Customer did not leave a comment.

Amerigo Z. on

Rating:

I could not have asked for a better experience.These people are first class.

Richard C. on

Rating:

This is a very well organized operation. The trailer drop off was a very quick and efficient operation.

Amy H. on

Rating:

Customer did not leave a comment.

Brian B. on

Rating:

Customer did not leave a comment.

Clyde C. on

Rating:

Customer did not leave a comment.

Jill V. on

Rating:

Very friendly, helpful, and knowledgeable for both pick up and drop off. Vehicle was started and warm for me. It was clean and perfect for the move. Thank you!

Monika B. on

Rating:

inform next time to ckeck the fuel and come back and tell them then and there that fuel level is not what u said , i refiled the fuel exct what it was when i got van but they still charged me 8$ more for less fuel . which is unfair.

Rachel B. on

Rating:

While in the store, I was asked if I needed a dolly or moving blankets. I said no. When I got the truck to my place and opened the back, there were moving blankets and a dolly strapped in. This took up so much space at the end of the truck even when I said I didn’t need them. No one told me those were standard in the trucks so I called to ask if I could clip them to use the space and the woman on the phone very unhelpfully said if I move them I’ll be charged and “there’s nothing else I can tell you”. Very frustrating to pay for a large truck and not be able to use every inch of it without being charged. Additionally, when filling the tank back up, the gas gauge was not working. I stopped and turned the car on THREE times to check the gas level and it didn’t budge. I felt it was exorbitant to spend $40 on gas when I only had it for 5 hours and made one round trip. After I turned the car on the fourth time, the gauge adjusted and I had spent twice what I needed to on the refill which was just as frustrating after a tedious day of moving.

Dennis C. on

Rating:

Local staff was helpful each time I was at the facility.

Henery G. on

Rating:

excellent customer service, every thing was right on time

Stephen B. on

Rating:

Excellent experience

Michael f. on

Rating:

Very knowledgeable and helpful staff especially the two females

Robert G. on

Rating:

Customer did not leave a comment.

Kevin O. on

Rating:

I was in a hurry and did not have time to ask if I can waive the damage insurance. This was only a 4' X 7' trailer and I will try to make sure in the future I can waive this.

Tenisha W. on

Rating:

Checked in and out with my mobile device. The associates I interacted with were nice and professional. Truck performed as expected

Robert T. on

Rating:

Customer did not leave a comment.

Thomas W. on

Rating:

Customer did not leave a comment.

William B. on

Rating:

Drop-off was fast and excellent. Staff was friendly, location was very convenient.

Stephen A. on

Rating:

Rent went very well

PAUL W. on

Rating:

Customer did not leave a comment.

Melissa B. on

Rating:

I felt like a pit crew came out to greet us as we returned our truck. Checking over the vehicle efficiently and getting us out quick. It was really fun to watch. Great experience.

Robert M. on

Rating:

Customer did not leave a comment.

Gary G. on

Rating:

Customer did not leave a comment.

martin h. on

Rating:

Customer did not leave a comment.

Christopher E. on

Rating:

Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”

Sandra M. on

Rating:

Great customer service. Made this part of our day easy. Thank you !

Mary S. on

Rating:

Customer did not leave a comment.

ROBERT P. on

Rating:

Worked perfectly for my 1 day rental

Maria R. on

Rating:

Customer did not leave a comment.

mark n. on

Rating:

Always pleased with this location

Jim C. on

Rating:

Customer did not leave a comment.

Josef L. on

Rating:

Allow for mobile pick up images of face and license to be provided prior to pick up as well as key code to avoid cell DATA time in waiting for system approval. At minimum, spray off vehicle and wipe off coffee drips from windows, steering wheel and console.

philip R. on

Rating:

Customer did not leave a comment.

david m. on

Rating:

Customer did not leave a comment.

Andrew H. on

Rating:

Customer did not leave a comment.

Mike M. on

Rating:

The app is a GREAT idea but it needs to get better (choppy on S8 phone) contact me if you want more details michael87t@yahoo.com Checking in this truck went amazing, an employee saw me pull up and I was out of there in 2 minutes. This NEVER happens, she should be notified that she made a difference today...

DIANA B. on

Rating:

I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.

anthony r. on

Rating:

Customer did not leave a comment.

Brenda P. on

Rating:

We continue to use this location over all others we've used in the past. The staff continues to go out of their way to meet our needs. Brandon, Kristen, Terri as well as all of the staff is very professional.

PAUL E. on

Rating:

Customer did not leave a comment.

Harry K. on

Rating:

Nothing. Excellent customer service provided. Will return when needed without any concerns.

Paul V. on

Rating:

Customer did not leave a comment.

Roberta G. on

Rating:

Customer did not leave a comment.

Don M. on

Rating:

Customer did not leave a comment.

JENNIFER Y. on

Rating:

The staff were knowledgeable and helpful.

Aaron S. on

Rating:

The trailer rental process was simple and easy. The staff were friendly and in good spirits. It’s always nice to see people appear to enjoy their job. I was going to borrow a friend’s trailer but I won’t bother anymore because the price and convenience of renting at this location is way easier.

Pamela T. on

Rating:

The bed of this truck was littered with grass, or hay or whatever the previous renter was hauling. Very dirty

DAN C. on

Rating:

My trailer hitch broke on my van. I disconnected it. Left to get another vehicle to finish my run. Then by the time I was on my way back, U-Haul called me to say it was hauled away way & impounded. And then I called the impound, and they said U-Haul has to get it. And so aftering renting a $75 truck to finish the move, I found out that U-Haul took money out of my account which is okay because I put a couple hundred dollars in there anyways just for insurance. I'm still confused on the total amount but U-Haul was great. Yes I would recommend them! Thank you U-Haul

Bonnie H. on

Rating:

Great customer service

Earl W. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

the trailer itself was extremely dirty on the outside due to the time of year. It wasn't a problem whatsoever because the inside was clean and worked well. The staff was extremely nice and helpful. 5-Star rating.

Jeanne J. on

Rating:

Quick easy rental

Vincent G. on

Rating:

Customer did not leave a comment.

RICHARD S. on

Rating:

Access to more small moving trucks would be nice

kevin d. on

Rating:

Customer did not leave a comment.

Paul V. on

Rating:

Customer did not leave a comment.

cindy m. on

Rating:

Everyone there were very friendly and helpful. I highly recommend U Haul at this location.

Daniel M. on

Rating:

My one complaint is there was a hole in the bottom of the box when I was unpacking it. Does not appear anything was damage but still need to unbox the items

Frans T. on

Rating:

Customer did not leave a comment.

Todd H. on

Rating:

Worked great!

Francis M. on

Rating:

had 4 units for 14 months and had no problems

dean t. on

Rating:

Was great. Much better than the Big Box.

Rosalinda V. on

Rating:

Thank u!!!

Robert H. on

Rating:

This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.

michelle c. on

Rating:

Great service

Christine K. on

Rating:

All the staff very helpful and NICE!

Jeremy L. on

Rating:

Great staff and service.

Sherri S. on

Rating:

Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.

mary l. on

Rating:

Priscilla is very thorough and patient and extremely helpful!

Rod K. on

Rating:

Very good overall experience.

GARY W. on

Rating:

it would be awesome if you could get the water tower painted !!!!!

Daquan S. on

Rating:

Enjoyed easy access to move in and out

Gary K. on

Rating:

The place was very nice. Wish the overhead door work work after hours. The staff is great.

Michael B. on

Rating:

Staff is accommodating, pleasant and helpful. Will recommend and return!

Nancy S. on

Rating:

Great experience which dumpsters were closer to units

William J. on

Rating:

Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful

Kimberly G. on

Rating:

Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.

Chris V. on

Rating:

It was as expected

Christain T. on

Rating:

Expensive is all

bill c. on

Rating:

Awesome service

Michael C. on

Rating:

Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great

cheryl d. on

Rating:

Awesome experience!

Arthur P. on

Rating:

Vary good

Wendy B. on

Rating:

Great facility! Would highly recommend.

Melita B. on

Rating:

The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.

Raquel M. on

Rating:

anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee

daniel f. on

Rating:

Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.

Allan P. on

Rating:

awful service. overcharged $189 and still not refunded.

Haley H. on

Rating:

The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.