Customer Reviews for U-Haul Moving & Storage of Rochester

4165 reviews

6875 N Rochester Rd   Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)

(248) 218-0502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(248) 218-0502

6875 N Rochester Rd
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
5.0

Customer did not leave a comment.

Deborah O. 
Rating:
5.0

Employees were friendly and very helpful, hooked my Vehicle up to my Trailer Rental and got me out the door quickly upon arrival and departure! Price was very inexpensive for my 1 day Rental and I will use this service again, thanks!

James L. 
Rating:
5.0

I have never had such an easy pick up and drop off! The staff was great all around but the people dealing with the trailers in the back were really awesome! Busy as heck but still attentive, happy, and polite to everyone!

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

I turned the trailer in the same day I arrived and unloaded it. I was very tired and worn out and they made it so easy to bring back the trailer. I would definitely do this again anytime I needed to haul some thing. Great company and great service

Patricia M. 
Rating:
5.0

Pricing is misleading and a little maddening. It's not the price you advertise or print on your trucks. Moreover, your scare tactics to coherence customers to buy insurance is also maddening, better would be to be honest about what the real cost is and frankly its still a good deal - just don't be misleading - we (your customers) are not stupid.

john O. 
Rating:
4.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

We use this Rochester Hills U-Haul a lot for rental and propane refills. Matthew and Noah are always helpful and friendly!! So is other staff- for the most part - unless you arrive within seven minutes before closing.

Mark M. 
Rating:
5.0

Manager Bethany was especially helpful and knowledgeable.

Douglas H. 
Rating:
3.0

I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.

Daniel E.  |  Overall Experience 
Rating:
5.0

Bethany is the best customer service person. Ask for her if you rent a truck. The place was clean and this is the 2nd or 3rd time I have rented a truck from them. They were quick and you can even reserve it online.

Catherine N. 
Rating:
5.0

Customer did not leave a comment.

Roberto V. 
Rating:
3.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Trailer bed was dirty and had various debris in it, including some screws and washers, that had to be picked up before loading my motorcycles in it. Overall though, it was a good experience. I was originally supposed to pick up at the 15 & Crooks location but the truck had a flat tire, so they called and sent me here instead, and had everything ready when I arrived.

Michael M. 
Rating:
5.0

Bethany and her crew went out of their way to accommodate me. I had to store the rental trailer for a few days until the apartment was ready to occupy. They unhooked the trailer and stored it until I could return, then they re-hooked the trailer so I could finish the move. The move went great, thanks for all your help.

THOMASSTEVEN O. 
Rating:
5.0

Customer did not leave a comment.

Nicole A. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

I don't have a need for truck rental that often but, I tell you what your best option is 1-800-GO-U-HAUL. This experience could not have gone better. If you want finer details I would be happy to go into them. GREAT SERVICE and thank you. Denis Pecar

DENISFRANCIS P. 
Rating:
5.0

Trailer floor was dirty, rubber cushion rail and wood bar on right side of inside of trailer was torn off the wall, dangling and getting in the way.

Francois G. 
Rating:
5.0

Customer did not leave a comment.

Sharon Z. 
Rating:
5.0

Had trouble with phone app for taking picture of location upon returning trailer. Took many, many pics and app would always say there's an error. No sure it it ever recorded that requirement.

Christopher S. 
Rating:
4.0

Vehicles need cruise control very difficult to maintain a constant speed especially on my route through the mountains driving to SC

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

Sherry R. 
Rating:
4.0

Customer did not leave a comment.

Thomas V. 
Rating:
4.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

Serafina J. 
Rating:
4.0

The check in process is incredibly slow especially for making a reservation on line.. there were 6 people in total… too between 20-30 minutes to get the vehicle… Outside of the check in process, everything was very good. The return process was incredibly quick. Thank you.

FRANK GEORGE P. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Always friendly and accomodating.

Louannfrances E. 
Rating:
4.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

COLIN NIGEL S. 
Rating:
5.0

Customer did not leave a comment.

Jae-Hwan L. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

Wayne F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHARON RENEE N. 
Rating:
5.0

Ashley was helpful, prompt, and professional. Thank you Ashley for your help and for a terrifically running cargo van.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Kirsten B. 
Rating:
4.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Kyan F. 
Rating:
5.0

Customer did not leave a comment.

Juan-Pablo B. 
Rating:
5.0

I have rented through Bethany and the crew there in Rochester frequently over the past six months and they do a great job! Friendly, efficient and super helpful, I've only had grade A experiences with the U Haul team there . Great work! Keep it up. ;-)

Michael P. 
Rating:
4.0

Hooked up first trailer and was ready to drive away and I decided to look inside the trailer. The roll up door was jammed and a cable was hanging out the door jam. Had to unhook the trailer and find a new trail that was not broken

STEVENMICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Juary D. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Very prompt, excellent service by all. Thank you!!

BETHANYKAY L. 
Rating:
4.0

Customer did not leave a comment.

THIAGO A. 
Rating:
5.0

Customer did not leave a comment.

Kanwinder G. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
3.0

Customer did not leave a comment.

Terryrichard S. 
Rating:
5.0

Nothing... status quo!

Brian G. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nothing

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

All was good

Gary P. 
Rating:
1.0

The staff are friendly but the managers were angry and unprofessional because I wasn't wearing a mask. My first time driving a moving truck, I scraped the side of the loading space on a carport and the manager Cecile was short with me. The insurance I bought conveniently failed to cover the damage. I am responsible for the damage but the coverage was misleading and the staff were anything but comforting. I was given no moving blankets even though I had paid for them. And I also had two mattress covers to return and the manager ignored that. I'm not impressed. I've shopped this u-haul a number of times and no one has ever given me an issue about not wearing a mask until yesterday after spending almost $500 for a truck rental and a moving team. And they conveniently charged me another $250 for the scrape on the side. If you're going to pretend to walk both sides of the aisle politically, then remain professional and friendly when issues arise. It does not give you cause to be rude and condescending. Please note all of my Patriot American friends will hear about the managers and joke of an insurance policy you are selling people.

Jamie L. 
Rating:
5.0

Not much to say, this was a cross country move with a 6x12 trailer loaded with belongings. They never shifted and nothing was damaged over 1200 miles. Your teams at both locations deserve recognition for being excellent!

FREDRICK C. 
Rating:
5.0

Clean, convenient and secure. It was everything I needed.

Matthew K.  |  Overall Experience 
Rating:
1.0

The vehicle was not clean on the outside and the interior smelled a lot of cigarettes to the point that they had it in the parking lot with the windows open. The loading area of the vehicle was dirty full of cigarette butts as well as spilled liquids. The reservation and data collection system that day was down and the poor person in charge of the business was filling out all the information by hand on sheets of paper (name, credit card, driver's license, vehicle number, amount of miles, charges, ....) of each of the clients which took around 45 min of waiting.

Carlos-Gerardo D. 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

Great job, and happy for the convenience

Kurt O. 
Rating:
5.0

Fantastic service and equipment. I will use this uHaul location for all of my moving needs!!!

Ingrid H. 
Rating:
5.0

Customer did not leave a comment.

Mandeep D. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Jesus G. 
Rating:
5.0

The first trailer we came to pick up had a bad tire. The same size trailer wasn't available we were offered the bigger trailer for our inconvenience. That worked out quite well for us we miss judged what we needed. I wasn't a fan of having my pickup location changed 3 times but I do understand if something isn't returned in time it might happen.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Smooth, quick and easy drop off!

Daniel D. 
Rating:
5.0

Professional and courteous service from start to finish! Noah was very helpful, thorough and friendly.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Salvatore C. 
Rating:
4.0

Customer did not leave a comment.

Justin U. 
Rating:
5.0

Best U Haul location ever used. Clean, well maintained, employees wore uniforms with ID badges, very friendly (even when busy), equipment in good order, and easy to check out and in. I will go out of my way to use this location in the future.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

The description of locating the truck on the south side near the front of the building was wrong. It was near the back. We wasted a lot of time looking for it. The customer service of those we encountered was great, and the truck served its purpose. We'll be back.

Heather P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT ALLEN H. 
Rating:
4.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Person working desk was awesome, very friendly and helpful. Female person, forgot her name, but she was very nice

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Alvah M. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Gave the equipment a no only because the driver's door seemed like the seal was broken. When driving, you could hear the wind seeping through the door even when the door was secure and locked. Otherwise the truck was clean.

Sierrasamaal B. 
Rating:
5.0

Very organized. Very nice people! Great service.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Kyan F. 
Rating:
5.0

Very nice folks working at this location and the equipment worked like you expect it to

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL ALFREDO R. 
Rating:
5.0

Customer did not leave a comment.

Sachin R. 
Rating:
3.0

Trailer leaked in light rain, got the furniture on one side of the trailer very wet. Seemed to come in at top, front right corner because of a poorly maintained caulk joint.

JERRY I. 
Rating:
4.0

Keep truck parts lubricated. Roll up door dry and didn't open well.

Mitchell L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Karthikbabu R. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Trailer exterior was muddy

JAMES MATTHEW B. 
Rating:
2.0

There was a lost communication somewhere and the rate is reserved the truck at was not the rate I was given when I picked it up. The rate told to me at pickup was about $200 over the rate I was told when I reserved the truck. Michael was very helpful in getting the rate down to a reasonable level, but I still paid a little more than I was told I would at reservation.

Joseph U. 
Rating:
4.0

I was charged a service fee of $20.00 . I tried for 20 min to get uhaul.com/share to accept my info when i arrived at 10:15pm and spent 45 min on hold trying to sort out. Went home tried again and site accepted my info but could put in pic of uhaul building. Need a secound way to do this that works if site down.

Charles T. 
Rating:
5.0

Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.

edward j.  |  Overall Experience 
Rating:
4.0

I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭

Chanel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zachary D.  |  Online Move In 
Rating:
5.0

I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five stars

Andrea P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike c.  |  Overall Experience 
Rating:
5.0

Great facility and would use it again if needed. Excellent experience. Thanks

Mark G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATIAS G.  |  Overall Experience 
Rating:
5.0

Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.

JAMES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLY PAUL S.  |  First Impressions 
Rating:
5.0

Michael was very helpful!

ROBERT D.  |  First Impressions 
Rating:
5.0

Staff was very courteous and helpful.

Phil H.  |  First Impressions 
Rating:
4.0

Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.

Susan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina H.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Friendly and helpful.

Carrie E.  |  Overall Experience 
Rating:
5.0

Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!

Michael M.  |  Overall Experience 
Rating:
5.0

Very satisfied with my experience with U-Haul of Rochester!

THOMAS L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie E.  |  First Impressions 
Rating:
5.0

When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?

michael w.  |  First Impressions 
Rating:
5.0

waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed

gaile k.  |  First Impressions 
Rating:
5.0

Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.

gaile k.  |  Overall Experience 
Rating:
5.0

Awesome Service & Staff

Ginalashawn S.  |  First Impressions 
Rating:
5.0

Very professional and helpful throughout my experience at u hau

Marc P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy C.  |  Overall Experience 
Rating:
5.0

All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.

DIDRIK K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lou A.  |  Overall Experience 
Rating:
5.0

I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,

Mohammad Sedigh T.  |  Overall Experience 
Rating:
4.0

My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.

Brenda E.  |  First Impressions 
Rating:
1.0

Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn’t tell me that ther was no elevator, didn’t tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can’t carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn’t need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.

Scott G.  |  First Impressions 
Rating:
4.0

Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!

arin l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doug p.  |  First Impressions 
Rating:
5.0

I like u hall Rochester mi , very clean storage, wierment and exlent job very nice people and helpful god bliss them I be back in future Thanku Thanku so much

Jasminder G.  |  Overall Experience 
Rating:
5.0

Bethany and her team are top notch. She has the cleanest storage in Rochester Hills. The large unload bays make it easy to unload.

JAMES C.  |  First Impressions 
Rating:
5.0

Like the donation drop-off for household goods. Very convenient.

Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SALLY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalinda V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DARELENE D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Diane K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brittany C.  |  Overall Experience 
Rating:
5.0

It is really wonderful in today's climate to deal with professional, knowledgeable and pleasant staff at a well-run company. The staff was always courteous and I never waited longer than 2-3 minutes if that for assistance. My storage unit was excellent the whole time I had my valuables in storage...no leaks, no wet floors, all inside, climate controlled. And once I cleaned out and closed my unit the rat trap had no bugs and no rats. The place is clean, very well lighted, safe, secure! Well run place! Thank you!

mary l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig M.  |  First Impressions 
Rating:
3.0

Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!

DARREN V.  |  First Impressions 
Rating:
5.0

Bethany and April and terry are fantastic - top notch experience

Jeff K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn s.  |  Overall Experience 
Rating:
5.0

Very pleasant customer service. Never had a problem with my whole 3.5 year rental. Very clean.

kayla d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  First Impressions 
Rating:
5.0

The entire staff is always super helpful and extremely polite. The location is convenient to where I live, the facility itself is safe, secure and they offer those carts which are super helpful. The loading/unloading area is well lit, I feel safe even when being there alone at night, have never had any issues. Would highly recommend this facility for any of your moving and/or storage needs.

jodie g.  |  Overall Experience 
Rating:
5.0

Staff was always very helpful.

Michele M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Great customer service, clean environment and professional staff!

angelo j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn B.  |  Overall Experience 
Rating:
5.0

The facility and employees were simply great! I was so greatful when my payment was due that they would even call and leave me a kind, simple reminder so I wouldn't receive a late fee.

Kathey A.  |  Overall Experience 
Rating:
4.0

I had the end unit. It had a small leak in the wall.

Paul L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARLENE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  Overall Experience 
Rating:
4.0

It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.

Derrick S.  |  Overall Experience 
Rating:
5.0

Everyone at this location is amazing, always helpful and always smiling and willing to help

Hannah R.  |  Overall Experience 
Rating:
5.0

Great clean storage fair prices.

Robert W.  |  First Impressions 
Rating:
5.0

Sales person was great and attentive!

STEPHAN Z.  |  First Impressions 
Rating:
5.0

Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.

JILLIAN R.  |  First Impressions 
Rating:
4.0

Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!

Scott D.  |  First Impressions 
Rating:
5.0

Everything is great

Tim S.  |  Overall Experience 
Rating:
5.0

Secure and clean facility, friendly staff.

Louann E.  |  Overall Experience 
Rating:
5.0

Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!

DARELENE D.  |  First Impressions 
Rating:
4.0

Only issue is trying to talk with the local office via phone.

William C.  |  Overall Experience 
Rating:
5.0

Great place.

megan c.  |  Overall Experience 
Rating:
5.0

Very happy with my experience.

Michelle M.  |  Overall Experience 
Rating:
5.0

Used the unit for 1.5 years. Never an issue, always clean and secure.

Patricia S.  |  Overall Experience 
Rating:
5.0

Thank you for the great experience

Alexandra C.  |  Overall Experience 
Rating:
5.0

I felt comfortable leaving my belongings here during the construction of my house.

amanda b.  |  Overall Experience 
Rating:
5.0

Local team was awesome and helpful. They made me a happy customer.

Paul C.  |  Overall Experience 
Rating:
5.0

Very helpful

Katrina B.  |  First Impressions 
Rating:
5.0

Thank you this particular locations’ staff friendliness, courteous and efficient service.

Olga B.  |  Overall Experience 
Rating:
5.0

Terrific experience. Thank you!

Yahawa A.  |  Overall Experience 
Rating:
5.0

Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.

THOMAS L.  |  First Impressions 
Rating:
5.0

But your phone system is a disaster!

David T.  |  Overall Experience 
Rating:
5.0

Easy transactions with pleasant, helpful people.

Myrna M.  |  Overall Experience 
Rating:
5.0

Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!

LAURA G.  |  Overall Experience 
Rating:
5.0

Would definitely use them again.

Charles D.  |  Overall Experience 
Rating:
5.0

great customer service

Andrew R.  |  First Impressions 
Rating:
5.0

Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.

Nathan S.  |  Overall Experience 
Rating:
5.0

The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.

ROBERT C.  |  Overall Experience 
Rating:
5.0

Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works

David T.  |  First Impressions 
Rating:
5.0

Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.

Nicole V.  |  First Impressions 
Rating:
5.0

My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.

Nick B.  |  Overall Experience 
Rating:
5.0

Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!

RYAN C.  |  Overall Experience 
Rating:
5.0

Top shelf and convenient.

ROGER P.  |  Overall Experience 
Rating:
5.0

Staff did a great job walking me through the process!

MARK S.  |  First Impressions 
Rating:
2.0

Staff was always rude at desk. Not helpful. I always had problems reaching by phone.

James P.  |  Overall Experience 
Rating:
5.0

Great facility and easy access to everything.

alyson b.  |  Overall Experience 
Rating:
5.0

Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!

Roosevelt J.  |  Overall Experience 
Rating:
4.0

Employees were all helpful and friendly.

Pamela P.  |  First Impressions 
Rating:
4.0

None

Tamekqua M.  |  Overall Experience 
Rating:
5.0

The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Best storage experience I've ever had. Loved the 24 hour access fob.

Thomas H.  |  Overall Experience 
Rating:
5.0

n

James C.  |  Overall Experience 
Rating:
5.0

No additional comments

Robert J.  |  Overall Experience 
Rating:
5.0

The young man that helped was was awesome!

Philip H.  |  First Impressions 
Rating:
2.0

Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.

Kyle M.  |  Overall Experience 
Rating:
5.0

Outstanding service and personnel!! Highly recommend!😀

Michael J.  |  Overall Experience 
Rating:
5.0

Entire staff was professional and helpful.

James C.  |  Overall Experience 
Rating:
5.0

Wonderful facility. Knowledgeable and professional employees.

Mark G.  |  Overall Experience 
Rating:
4.0

Very easy check in and employees did a great job explaining everything. So far a great experience.

RYAN C.  |  First Impressions 
Rating:
5.0

Highly Professional, friendly, helpful, informative.

frances b.  |  First Impressions 
Rating:
5.0

Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.

daniel f.  |  Overall Experience 
Rating:
5.0

I would definitely recommend this facility to others!

JOANNE D.  |  Overall Experience 
Rating:
5.0

Local staff was helpful each time I was at the facility.

Dennis C.  |  Overall Experience 
Rating:
5.0

Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”

Christopher E.  |  Overall Experience 
Rating:
5.0

I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.

DIANA B.  |  Overall Experience 
Rating:
5.0

Worked great!

Todd H.  |  Overall Experience 
Rating:
5.0

had 4 units for 14 months and had no problems

Francis M.  |  Overall Experience 
Rating:
5.0

Was great. Much better than the Big Box.

dean t.  |  Overall Experience 
Rating:
5.0

Thank u!!!

Rosalinda V.  |  First Impressions 
Rating:
5.0

This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.

Robert H.  |  Overall Experience 
Rating:
5.0

Great service

michelle c.  |  First Impressions 
Rating:
5.0

All the staff very helpful and NICE!

Christine K.  |  First Impressions 
Rating:
5.0

Great staff and service.

Jeremy L.  |  Overall Experience 
Rating:
5.0

Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.

Sherri S.  |  Overall Experience 
Rating:
5.0

Priscilla is very thorough and patient and extremely helpful!

mary l.  |  Reservation 
Rating:
5.0

Very good overall experience.

Rod K.  |  Overall Experience 
Rating:
5.0

it would be awesome if you could get the water tower painted !!!!!

GARY W.  |  Overall Experience 
Rating:
5.0

Enjoyed easy access to move in and out

Daquan S.  |  Overall Experience 
Rating:
5.0

The place was very nice. Wish the overhead door work work after hours. The staff is great.

Gary K.  |  Overall Experience 
Rating:
5.0

Staff is accommodating, pleasant and helpful. Will recommend and return!

Michael B.  |  Overall Experience 
Rating:
5.0

Great experience which dumpsters were closer to units

Nancy S.  |  Overall Experience 
Rating:
2.0

Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful

William J.  |  Overall Experience 
Rating:
5.0

Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.

Kimberly G.  |  Overall Experience 
Rating:
3.0

It was as expected

Chris V.  |  Overall Experience 
Rating:
4.0

Expensive is all

Christain T.  |  Overall Experience 
Rating:
5.0

Awesome service

bill c.  |  Reservation 
Rating:
5.0

Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great

Michael C.  |  Overall Experience 
Rating:
5.0

Awesome experience!

cheryl d.  |  Overall Experience 
Rating:
5.0

Vary good

Arthur P.  |  Overall Experience 
Rating:
5.0

Great facility! Would highly recommend.

Wendy B.  |  Overall Experience 
Rating:
5.0

The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.

Melita B.  |  Overall Experience 
Rating:
3.0

anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee

Raquel M.  |  Overall Experience 
Rating:
4.0

Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.

daniel f.  |  Overall Experience 
Rating:
1.0

awful service. overcharged $189 and still not refunded.

Allan P.  |  Overall Experience 
Rating:
5.0

The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.

Haley H.  |  Overall Experience 
No reviews have been submitted for this location.

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