The guy I had at the counter did a great job in assisting us. He was able to answer any question we had. very good customer service. Thanks guys!
KEVIN W | First ImpressionsSelf Storage Units in Rochester Hills, MI, 48306
U-Haul Moving & Storage of Rochester
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Staff were great (Kyle and Fawn)! They were so helpful in finding me a second, smaller storage unit for the overflow on our rental truck! Highly recommend!
Kathleen L | First ImpressionsStaff is always very helpful and pleasant, and I'm always glad that the general manager is around to be of assistance.
Darrett P | First ImpressionsOverall I had a positive experience. The bathroom and unit area was always clean. However, near my unit there was a leak coming from the ceiling in the hallway and one in front of my unit. There would be blankets laid out to control the water, but it was concerning that if the leak was larger water could leak into the units. The garage doors seemed like they were being repaired constantly. Once one was fixed it seemed like the other one wouldn’t work. Staff was always friendly and helpful.
Kathryn S | Overall ExperienceI wanted a 1st floor space, but they didn't have any. They also lacked a elevator which made loading/unloading the space difficult.
David R | Overall ExperienceFriendly office help & clean facility.
Geraldine Z | First ImpressionsOnly problem I had was the overhead door not functioning properly at different times and having to get out of my vehicle and go inside to manually activate it to open it.
david c | Overall ExperienceThank you for the excellent experience.
Justin B | Overall ExperienceJosh was very helpful and courteous and patient.
david c | First ImpressionsThis facility has been a true blessing for my post divorce moving (a few times) and subsequent blending families and all the stuff that comes with that. I am grateful to have had the indoor/temp controlled space, with plenty of lighting and always clean. Office staff always helpful!! Thank you!
Theresa S | Overall ExperienceThe website and App need serious upgrade. Invest in the infrastructure. I had to checkin at desk due to below par website and app- (Fawn was awesome). But was time consuming
Larry K | First ImpressionsWe experienced many issues with carded keys. We had to go to the service counter on multiple occasions for assistance (as well as other customers), which is a long walk. The alley on the north side of the building needs attention- road needs repaired, and more lighting needed to make you feel safe. The staff was always very helpful and friendly.
NORMAN R | Overall ExperienceNot enough flat carts in the north bay area. Only 2.
Bruce U | Overall ExperienceI've rented storage areas twice from this location. I'll be back again when I need to store college items.
DAVID L | Overall Experience