Customer Reviews for U-Haul Moving & Storage of Rochester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rochester

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Neil B.
Rating:

Have rented two 26' trucks over last two weeks. Both of these trucks were given to me with 1/8 tank of gas both times. This is not a minor inconvenience, and absolutely places the misuse by the previous renter as a problem to be solved by the new renter, rather than by Uhaul. Imagine trying to calculate your last fill up potentially hundreds of miles in advance so as not to waste gas by overfilling because it needs to somehow land back at 1/4 tank or lower. Coupled with the fact that my last full tank in Oklahoma would cost $2.19/gallon, but instead I got to fill up over 50 gallons immediately after rental in Michigan for $2.89/gallon. There are material costs and inconveniences being passed along to new renters due to poor fleet management and the excuse that "That's our policy, sorry." Really, it's very poor Customer Service behavior.

Andrea P. | Overall Experience |
Rating:

I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five stars

John H.
Rating:

Great service!

Robert L.
Rating:

Customer did not leave a comment.

C. Daniel B.
Rating:

Customer did not leave a comment.

Donald E.
Rating:

This was my first truck rental experience and it was a positive one! Well-trained staff and clean environs within the building and the truck. See y'all next time!

Charles H.
Rating:

Customer did not leave a comment.

Vilson S.
Rating:

Customer did not leave a comment.

Linda S.
Rating:

Well run organization! Very pleased that I chose U-Haul for my local moving needs.

Giovanni N.
Rating:

Customer did not leave a comment.

Gregory B.
Rating:

Customer did not leave a comment.

Jacob J.
Rating:

Customer did not leave a comment.

Phyllis P.
Rating:

Customer did not leave a comment.

Mike c. | Overall Experience |
Rating:

Customer did not leave a comment.

Mark G. | Overall Experience |
Rating:

Great facility and would use it again if needed. Excellent experience. Thanks

Robert H.
Rating:

Customer did not leave a comment.

Ian A.
Rating:

Excellent all round service.

MATIAS G. | Overall Experience |
Rating:

Customer did not leave a comment.

Allen D.
Rating:

Customer did not leave a comment.

Walter K.
Rating:

Best UHAUL place I have ever rented from. Have used them for propane and other supplies too. Very professional and friendly.

gregory L.
Rating:

Nothing! Bethany, the Manager took care of us beautifully! During our experience Noah was an excellent help too later in the day. Keep up the good work! We will recommend many people to UHaul.

John P.
Rating:

Noah was exceptional!!!!!!!

Garth P.
Rating:

Customer did not leave a comment.

Colin S.
Rating:

Increase the entrance width

Vivek K.
Rating:

The remote pickup or 24/7 pickup whatever you call it, did not work for me. I wasted a total of 90 minutes in below freezing temperatures, trying to follow the process but the website just did not acknowledge my location and kept saying I was at a wrong location. Then it gave me an option to scan the location barcode, which also did not work after trting many times for 15 minutes. Imagine trying to scan a single barcode for 15 mins in frigid cold without any success. Then it gave me an option to upload an image of the barcode, which also failed many times. All in all, I would rate my experience as pathetic, the call wait time was around 15-20 mins, which is after I had struggled with all the issues above. While I was lucky enough that the store was open at my pickup time, what if I was picking up after store hours? It would have ruined my whole plan. I had the same location issue while returning the truck, and wasted another 30 mins. The only saving grace was that the store employees were very friendly and the customer support on call was also helpful.

Keith K.
Rating:

This location is well-managed and equipped. The staff is universally friendly and helpful.

Peter A.
Rating:

Customer did not leave a comment.

Rodolfo M.
Rating:

Customer did not leave a comment.

Elizabeth H.
Rating:

Customer did not leave a comment.

Kurt O.
Rating:

Great management

gery J.
Rating:

Our Organization (CCRT) Catholic Community Response Team rents a U Haul truck on the average of 3 out of 4 Mondays thru the year. The employees at the Rochester Hills, MI location are absolutely great to work with, from reservation to the truck return. All the employees are very friendly, helpful and accommodating.

Werner E.
Rating:

You had a really old truck, but it worked just fine. It was o.k. clean and did the trick

Thomas B.
Rating:

Customer did not leave a comment.

Glenn T.
Rating:

This is my 2nd time renting from this location. The pickup and return is much faster than other Uhaul locations I've been to.

Davidjohn S.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

James M.
Rating:

Customer did not leave a comment.

Seongjin L.
Rating:

Customer did not leave a comment.

Leandrws S.
Rating:

Excellent and clean truck. Highly recommend.

Gary W.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

Customer did not leave a comment.

Roger M.
Rating:

Beth refunded me for a delay in hitch installation. Thank you.

Robert C.
Rating:

Customer did not leave a comment.

James B.
Rating:

Customer did not leave a comment.

Reinhard S.
Rating:

Great and friendly staff at the location for the pick up. She provided a really good customer experience.

Mary H.
Rating:

Customer did not leave a comment.

IMAN Z.
Rating:

Customer did not leave a comment.

Hana H.
Rating:

They charged we twice I paid cash 230.00 dollars and they still charged my card 195.00 never told me they will charge my card after paying them I even made sure to fill up the gas tank.

Alan M.
Rating:

The staff is extremely friendly and courteous (especially Noah Gerhard who served us). We have a Uhaul much closer to our home that I told my wife I would drive out of my way to come back to this location.

Jacob G.
Rating:

Customer did not leave a comment.

DAVIDJAMES N.
Rating:

Customer did not leave a comment.

Roger S.
Rating:

Customer did not leave a comment.

AMANDA MARIE P.
Rating:

Customer did not leave a comment.

Allen D.
Rating:

Nothing the girl is very professional and smart

Derrick L.
Rating:

Customer did not leave a comment.

PHILLIP JOHN M.
Rating:

Customer did not leave a comment.

Jeannine L.
Rating:

Bethany has always been extremely friendly and polite to us, we have rented from here several times in the past 2 years.

Terrence C.
Rating:

Customer did not leave a comment.

Bradley P.
Rating:

Customer did not leave a comment.

James L.
Rating:

I felt sorry for the employees who were in the storefront area, as it felt unheated. They were both bundled-up (multiple coats, stocking caps, gloves) as if working in a barn. The storefront area would be much more inviting and I'd have spent more time shopping if it were not 25 degrees in there.

Chad W.
Rating:

Customer did not leave a comment.

Joseph K.
Rating:

Always professional!

Raymond S.
Rating:

The staff at this location is so friendly and helpful it really truly blows my mind

Benjamin G.
Rating:

Nothing excellent experience

KENNETH LEE H.
Rating:

I've had nothing but great service each time I've done business with the Rochester Rd site. I've done business there quite a few times over the past few years and will keep returning as long as the great attitudes and level of service they provide still exists. They are a great team... Ken H.

Walter M.
Rating:

Customer did not leave a comment.

Jill V.
Rating:

Friendly, professional, and knowledgeable staff! My rental experience was perfect. They kept me informed with texts and genuinely cared about me as a customer. Great job to all as usual at this location.

Guilherme D.
Rating:

Customer did not leave a comment.

Charity M.
Rating:

Customer did not leave a comment.

James B.
Rating:

Customer did not leave a comment.

Roger Y.
Rating:

staffs are friendly talking so polite service was excellent always recommend this location

Walter S.
Rating:

Customer did not leave a comment.

MARTIN JUDE B.
Rating:

Customer did not leave a comment.

Carl H.
Rating:

Customer did not leave a comment.

Anil B.
Rating:

Customer did not leave a comment.

Elena K.
Rating:

Customer did not leave a comment.

Roman M.
Rating:

Customer did not leave a comment.

Mark M.
Rating:

Outside of trailer had quite a bit of mud on it when I picked it up, nothing interfering with function, just dirty. Interior was clean. Everything was fine with ride, handling, and electric.

Alicia K.
Rating:

Customer did not leave a comment.

Richard W.
Rating:

Customer did not leave a comment.

JAMES C. | Overall Experience |
Rating:

Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.

RYAN CHRISTOPHER R.
Rating:

Customer did not leave a comment.

PAUL CHRISTOPHER F.
Rating:

Customer did not leave a comment.

BILLY PAUL S. | First Impressions |
Rating:

Customer did not leave a comment.

Lisa I.
Rating:

Great service- quick!

MARK DOUGLAS J.
Rating:

Great staff from check-in, to trailer hook-up and take-off. No improvement needed for these folks.

PAUL STANLEY S.
Rating:

Customer did not leave a comment.

CHARLESROBERT J.
Rating:

The van was covered in dirt and road salt when I received it. I spent $2.00 at a self serve wash and rinsed it off prior to turning it in. The u-haul app was quite cumbersome to use during the after hours check in. Other than that, it was a positive experience.

PATRICIA S.
Rating:

Customer did not leave a comment.

Andrea A.
Rating:

Customer did not leave a comment.

Jeffery T.
Rating:

Customer did not leave a comment.

Munir K.
Rating:

Customer did not leave a comment.

thomas R.
Rating:

Customer did not leave a comment.

Raymondyoshio K.
Rating:

Customer did not leave a comment.

RONALD S.
Rating:

Put phone chargers in your rental trucks

David K.
Rating:

I never received a final receipt and that is poor business. I will hesitate before ever using or recommending this establishment ever again

Christopher G.
Rating:

Personnel were excellent. Nice large facility but the sign I needed was too small and I missed it. Maybe a guidance summary at the entrance? Will do better next time but difficult to navigate for a first timer.

Mamie B.
Rating:

Customer did not leave a comment.

ADAM DANIEL M.
Rating:

Truck was in great condition and drove well. I had to wait about 5 minutes for a staff member to get the truck from me when I dropped it off, but no big deal.

Brucealan H.
Rating:

Everyone was knowledgeable and friendly

Philip O.
Rating:

Customer did not leave a comment.

DENNIS JOHN M.
Rating:

Lower price per mile

Shannon O.
Rating:

Customer did not leave a comment.

Jonathon B.
Rating:

Customer did not leave a comment.

ROBERT D. | First Impressions |
Rating:

Michael was very helpful!

dennis W.
Rating:

Customer did not leave a comment.

Phil H. | First Impressions |
Rating:

Staff was very courteous and helpful.

Philip H.
Rating:

Staff was very courteous and helpful!

Susan S. | Overall Experience |
Rating:

Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.

Tina H. | Overall Experience |
Rating:

Customer did not leave a comment.

Carrie E. | Overall Experience |
Rating:

Excellent customer service. Friendly and helpful.

Michael M. | Overall Experience |
Rating:

Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!

THOMAS L. | Overall Experience |
Rating:

Very satisfied with my experience with U-Haul of Rochester!

Carrie E. | First Impressions |
Rating:

Customer did not leave a comment.

michael w. | First Impressions |
Rating:

When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?

gaile k. | First Impressions |
Rating:

waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed

gaile k. | Overall Experience |
Rating:

Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.

Ginalashawn S. | First Impressions |
Rating:

Awesome Service & Staff

Marc P. | Overall Experience |
Rating:

Very professional and helpful throughout my experience at u hau

Nancy C. | Overall Experience |
Rating:

Customer did not leave a comment.

DIDRIK K. | Overall Experience |
Rating:

All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.

Lou A. | Overall Experience |
Rating:

Customer did not leave a comment.

Mohammad Sedigh T. | Overall Experience |
Rating:

I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,

Brenda E. | First Impressions |
Rating:

My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.

Scott G. | First Impressions |
Rating:

Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn’t tell me that ther was no elevator, didn’t tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can’t carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn’t need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.

arin l. | First Impressions |
Rating:

Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!

doug p. | First Impressions |
Rating:

Customer did not leave a comment.

Jasminder G. | Overall Experience |
Rating:

I like u hall Rochester mi , very clean storage, wierment and exlent job very nice people and helpful god bliss them I be back in future Thanku Thanku so much

JAMES C. | First Impressions |
Rating:

Bethany and her team are top notch. She has the cleanest storage in Rochester Hills. The large unload bays make it easy to unload.

Jean B. | Overall Experience |
Rating:

Like the donation drop-off for household goods. Very convenient.

SALLY K. | Overall Experience |
Rating:

Customer did not leave a comment.

Rosalinda V. | Online Move In |
Rating:

Customer did not leave a comment.

DARELENE D. | Overall Experience |
Rating:

Customer did not leave a comment.

Diane K. | First Impressions |
Rating:

Customer did not leave a comment.

Brittany C. | Overall Experience |
Rating:

Customer did not leave a comment.

mary l. | Overall Experience |
Rating:

It is really wonderful in today's climate to deal with professional, knowledgeable and pleasant staff at a well-run company. The staff was always courteous and I never waited longer than 2-3 minutes if that for assistance. My storage unit was excellent the whole time I had my valuables in storage...no leaks, no wet floors, all inside, climate controlled. And once I cleaned out and closed my unit the rat trap had no bugs and no rats. The place is clean, very well lighted, safe, secure! Well run place! Thank you!

John G. | Overall Experience |
Rating:

Customer did not leave a comment.

Craig M. | First Impressions |
Rating:

Customer did not leave a comment.

DARREN V. | First Impressions |
Rating:

Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!

Jeff K. | Overall Experience |
Rating:

Bethany and April and terry are fantastic - top notch experience

lynn s. | Overall Experience |
Rating:

Customer did not leave a comment.

kayla d. | Overall Experience |
Rating:

Very pleasant customer service. Never had a problem with my whole 3.5 year rental. Very clean.

Mark L. | First Impressions |
Rating:

Customer did not leave a comment.

Brian G. | First Impressions |
Rating:

Customer did not leave a comment.

jodie g. | Overall Experience |
Rating:

The entire staff is always super helpful and extremely polite. The location is convenient to where I live, the facility itself is safe, secure and they offer those carts which are super helpful. The loading/unloading area is well lit, I feel safe even when being there alone at night, have never had any issues. Would highly recommend this facility for any of your moving and/or storage needs.

Michele M. | Overall Experience |
Rating:

Staff was always very helpful.

Michael C. | Overall Experience |
Rating:

Customer did not leave a comment.

angelo j. | Overall Experience |
Rating:

Great customer service, clean environment and professional staff!

Laurie S. | Overall Experience |
Rating:

Customer did not leave a comment.

Wayne C. | Overall Experience |
Rating:

Customer did not leave a comment.

thomas d. | Overall Experience |
Rating:

Customer did not leave a comment.

Kaitlyn B. | Overall Experience |
Rating:

Customer did not leave a comment.

Kathey A. | Overall Experience |
Rating:

The facility and employees were simply great! I was so greatful when my payment was due that they would even call and leave me a kind, simple reminder so I wouldn't receive a late fee.

Paul L. | Overall Experience |
Rating:

I had the end unit. It had a small leak in the wall.

MARLENE S. | Overall Experience |
Rating:

Customer did not leave a comment.

Mary L. | Overall Experience |
Rating:

Customer did not leave a comment.

Derrick S. | Overall Experience |
Rating:

It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.

Hannah R. | Overall Experience |
Rating:

Everyone at this location is amazing, always helpful and always smiling and willing to help

Robert W. | First Impressions |
Rating:

Great clean storage fair prices.

STEPHAN Z. | First Impressions |
Rating:

Sales person was great and attentive!

JILLIAN R. | First Impressions |
Rating:

Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.

Scott D. | First Impressions |
Rating:

Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!

Tim S. | Overall Experience |
Rating:

Everything is great

Louann E. | Overall Experience |
Rating:

Secure and clean facility, friendly staff.

DARELENE D. | First Impressions |
Rating:

Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!

William C. | Overall Experience |
Rating:

Only issue is trying to talk with the local office via phone.

megan c. | Overall Experience |
Rating:

Great place.

Michelle M. | Overall Experience |
Rating:

Very happy with my experience.

Patricia S. | Overall Experience |
Rating:

Used the unit for 1.5 years. Never an issue, always clean and secure.

Alexandra C. | Overall Experience |
Rating:

Thank you for the great experience

amanda b. | Overall Experience |
Rating:

I felt comfortable leaving my belongings here during the construction of my house.

Paul C. | Overall Experience |
Rating:

Local team was awesome and helpful. They made me a happy customer.

Katrina B. | First Impressions |
Rating:

Very helpful

Olga B. | Overall Experience |
Rating:

Thank you this particular locations’ staff friendliness, courteous and efficient service.

Yahawa A. | Overall Experience |
Rating:

Terrific experience. Thank you!

THOMAS L. | First Impressions |
Rating:

Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.

David T. | Overall Experience |
Rating:

But your phone system is a disaster!

Myrna M. | Overall Experience |
Rating:

Easy transactions with pleasant, helpful people.

LAURA G. | Overall Experience |
Rating:

Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!

Charles D. | Overall Experience |
Rating:

Would definitely use them again.

Andrew R. | First Impressions |
Rating:

great customer service

Nathan S. | Overall Experience |
Rating:

Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.

ROBERT C. | Overall Experience |
Rating:

The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.

David T. | First Impressions |
Rating:

Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works

Nicole V. | First Impressions |
Rating:

Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.

Nick B. | Overall Experience |
Rating:

My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.

RYAN C. | Overall Experience |
Rating:

Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!

ROGER P. | Overall Experience |
Rating:

Top shelf and convenient.

MARK S. | First Impressions |
Rating:

Staff did a great job walking me through the process!

James P. | Overall Experience |
Rating:

Staff was always rude at desk. Not helpful. I always had problems reaching by phone.

alyson b. | Overall Experience |
Rating:

Great facility and easy access to everything.

Roosevelt J. | Overall Experience |
Rating:

Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!

Pamela P. | First Impressions |
Rating:

Employees were all helpful and friendly.

Tamekqua M. | Overall Experience |
Rating:

None

Elizabeth H. | Overall Experience |
Rating:

The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.

Thomas H. | Overall Experience |
Rating:

Best storage experience I've ever had. Loved the 24 hour access fob.

James C. | Overall Experience |
Rating:

n

Robert J. | Overall Experience |
Rating:

No additional comments

Philip H. | First Impressions |
Rating:

The young man that helped was was awesome!

Kyle M. | Overall Experience |
Rating:

Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.

Michael J. | Overall Experience |
Rating:

Outstanding service and personnel!! Highly recommend!😀

James C. | Overall Experience |
Rating:

Entire staff was professional and helpful.

Mark G. | Overall Experience |
Rating:

Wonderful facility. Knowledgeable and professional employees.

RYAN C. | First Impressions |
Rating:

Very easy check in and employees did a great job explaining everything. So far a great experience.

frances b. | First Impressions |
Rating:

Highly Professional, friendly, helpful, informative.

daniel f. | Overall Experience |
Rating:

Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.

JOANNE D. | Overall Experience |
Rating:

I would definitely recommend this facility to others!

Dennis C. | Overall Experience |
Rating:

Local staff was helpful each time I was at the facility.

Christopher E. | Overall Experience |
Rating:

Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”

DIANA B. | Overall Experience |
Rating:

I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.

Todd H. | Overall Experience |
Rating:

Worked great!

Francis M. | Overall Experience |
Rating:

had 4 units for 14 months and had no problems

dean t. | Overall Experience |
Rating:

Was great. Much better than the Big Box.

Rosalinda V. | First Impressions |
Rating:

Thank u!!!

Robert H. | Overall Experience |
Rating:

This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.

michelle c. | First Impressions |
Rating:

Great service

Christine K. | First Impressions |
Rating:

All the staff very helpful and NICE!

Jeremy L. | Overall Experience |
Rating:

Great staff and service.

Sherri S. | Overall Experience |
Rating:

Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.

mary l. | Reservation |
Rating:

Priscilla is very thorough and patient and extremely helpful!

Rod K. | Overall Experience |
Rating:

Very good overall experience.

GARY W. | Overall Experience |
Rating:

it would be awesome if you could get the water tower painted !!!!!

Daquan S. | Overall Experience |
Rating:

Enjoyed easy access to move in and out

Gary K. | Overall Experience |
Rating:

The place was very nice. Wish the overhead door work work after hours. The staff is great.

Michael B. | Overall Experience |
Rating:

Staff is accommodating, pleasant and helpful. Will recommend and return!

Nancy S. | Overall Experience |
Rating:

Great experience which dumpsters were closer to units

William J. | Overall Experience |
Rating:

Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful

Kimberly G. | Overall Experience |
Rating:

Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.

Chris V. | Overall Experience |
Rating:

It was as expected

Christain T. | Overall Experience |
Rating:

Expensive is all

bill c. | Reservation |
Rating:

Awesome service

Michael C. | Overall Experience |
Rating:

Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great

cheryl d. | Overall Experience |
Rating:

Awesome experience!

Arthur P. | Overall Experience |
Rating:

Vary good

Wendy B. | Overall Experience |
Rating:

Great facility! Would highly recommend.

Melita B. | Overall Experience |
Rating:

The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.

Raquel M. | Overall Experience |
Rating:

anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee

daniel f. | Overall Experience |
Rating:

Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.

Allan P. | Overall Experience |
Rating:

awful service. overcharged $189 and still not refunded.

Haley H. | Overall Experience |
Rating:

The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.

No reviews have been submitted for this location.

Back
To Top