Great job, and happy for the convenienceKurt O.
Customer Reviews for U-Haul Moving & Storage of Rochester
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic service and equipment. I will use this uHaul location for all of my moving needs!!!Ingrid H.
Customer did not leave a comment.Mandeep D.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.Jesus G.
The first trailer we came to pick up had a bad tire. The same size trailer wasn't available we were offered the bigger trailer for our inconvenience. That worked out quite well for us we miss judged what we needed. I wasn't a fan of having my pickup location changed 3 times but I do understand if something isn't returned in time it might happen.Tom G.
Customer did not leave a comment.David M.
Customer did not leave a comment.Adam S.
Smooth, quick and easy drop off!Daniel D.
Professional and courteous service from start to finish! Noah was very helpful, thorough and friendly.Anna C.
Customer did not leave a comment.Salvatore C.
Customer did not leave a comment.Justin U.
Best U Haul location ever used. Clean, well maintained, employees wore uniforms with ID badges, very friendly (even when busy), equipment in good order, and easy to check out and in. I will go out of my way to use this location in the future.Kevin G.
Customer did not leave a comment.John R.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Richard Z.
Customer did not leave a comment.William H.
The description of locating the truck on the south side near the front of the building was wrong. It was near the back. We wasted a lot of time looking for it. The customer service of those we encountered was great, and the truck served its purpose. We'll be back.Heather P.
Customer did not leave a comment.SCOTT ALLEN H.
Customer did not leave a comment.Glenn H.
Customer did not leave a comment.Michael M.
Person working desk was awesome, very friendly and helpful. Female person, forgot her name, but she was very niceMichael D.
Customer did not leave a comment.Alvah M.
Customer did not leave a comment.Michael A.
Gave the equipment a no only because the driver's door seemed like the seal was broken. When driving, you could hear the wind seeping through the door even when the door was secure and locked. Otherwise the truck was clean.Sierrasamaal B.
Very organized. Very nice people! Great service.Brian C.
Customer did not leave a comment.David M.
Customer did not leave a comment.Kyan F.
Very nice folks working at this location and the equipment worked like you expect it toSTEVEN B.
Customer did not leave a comment.DANIEL ALFREDO R.
Customer did not leave a comment.Sachin R.
Trailer leaked in light rain, got the furniture on one side of the trailer very wet. Seemed to come in at top, front right corner because of a poorly maintained caulk joint.JERRY I.
Keep truck parts lubricated. Roll up door dry and didn't open well.Mitchell L.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Karthikbabu R.
Customer did not leave a comment.Debra C.
Trailer exterior was muddyJAMES MATTHEW B.
There was a lost communication somewhere and the rate is reserved the truck at was not the rate I was given when I picked it up. The rate told to me at pickup was about $200 over the rate I was told when I reserved the truck. Michael was very helpful in getting the rate down to a reasonable level, but I still paid a little more than I was told I would at reservation.Joseph U.
I was charged a service fee of $20.00 . I tried for 20 min to get uhaul.com/share to accept my info when i arrived at 10:15pm and spent 45 min on hold trying to sort out. Went home tried again and site accepted my info but could put in pic of uhaul building. Need a secound way to do this that works if site down.Charles T.
I renr a lot from here. Always friendly. Only complaint is sometimes its faster to drive there to rent vs getting someone to answer the phone.Jeannine L.
Customer did not leave a comment.KENNETH M.
I had a 9:30am am scheduled pick up. I arrived at 9:15am. There was one lady working the counter and a second that was helping occasional customers. I waited in a line of 10 people for my truck and didn't get out the door until 10am. I would suggest having a faster process on a Saturday morning for pick up.Jeff J.
Just had an extremely long wait to get service. 10am appointment and didn't leave with my trailer until almost 11.BENNET B.
Customer did not leave a comment.HECTOR SERGIO M.
Have used U-haul from small trailer to large truck more than a half dozen times past few years. Always seamless and easy with online reservations to in-person pickup. Trucks have been new, clean and drive great. Moving helpers makes hiring help to load and unload very easy as well.Daniel D.
I have a green dot prepaid card that pay check, government checks deposit into as checking account, but you don't except it as a visa. I pay everything with this. Do need take it as visa. Has visa on card.Robert O.
Customer did not leave a comment.Gene V.
Customer did not leave a comment.Evelyn H.
I was givin 1300 miles to move from Michigan all the way back to Louisiana and still went over 50 miles wish they would give you more miles because helps they don't know if we have to take a long route on not because of constructionDerek H.
Customer did not leave a comment.Bruce H.
Customer did not leave a comment.John M.
Customer did not leave a comment.Nancy S.
My truck was so old and banged up , plus it rode very rough and loud. Smelled of pot!! I have to throw a sofa out cause it still smells like por and it has been in my house for 3 days. When i told the guy about when returned the truck he agreed it has been a problem with that truck.Brian B.
Extremely helpful and very customer service oriented. I have rented from them 8-10 times in the last 3-4 years.Thomas R.
Excellent service!Tommaso C.
Customer did not leave a comment.Timothy R.
Quick and easy. Great serviceJeffery R.
Great experience during what can be a frustrating time (moving!) Thank you.Carey H.
After hour drop off only had 2 drop off spots and both were already fullSAMIER BEGARAZ S.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Luis-Antonio R.
I use this location often and Noah is always professional and helpful.Steven T.
Customer did not leave a comment.Barbara F.
Customer did not leave a comment.Melinda A.
Information required at online check in needs to be made readily available before pickup. At time of pick up one is ready to go and not to read fine print and provide information one had plenty of time to enter since reservation.Stefanie K.
Went to drop off and the guy left me up front waiting for him with the trailer unhitched. After a few minutes I go inside to find out he is waiting in the back of the building for me. I was in the return lane with the hitch off. Then I go to the back and get attitude from the guy because he was back there waiting for me.Erick J.
Service was greatKristie D.
The staff at this location is great! Very professional.gery J.
Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.edward j. | Overall Experience
I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭Chanel L. | Overall Experience
Customer did not leave a comment.Anthony D. | Overall Experience
Nothing everything was great.Richard B.
Customer did not leave a comment.Zachary D. | Online Move In
Have rented two 26' trucks over last two weeks. Both of these trucks were given to me with 1/8 tank of gas both times. This is not a minor inconvenience, and absolutely places the misuse by the previous renter as a problem to be solved by the new renter, rather than by Uhaul. Imagine trying to calculate your last fill up potentially hundreds of miles in advance so as not to waste gas by overfilling because it needs to somehow land back at 1/4 tank or lower. Coupled with the fact that my last full tank in Oklahoma would cost $2.19/gallon, but instead I got to fill up over 50 gallons immediately after rental in Michigan for $2.89/gallon. There are material costs and inconveniences being passed along to new renters due to poor fleet management and the excuse that "That's our policy, sorry." Really, it's very poor Customer Service behavior.Neil B.
I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five starsAndrea P. | Overall Experience
Great service!John H.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.C. Daniel B.
This was my first truck rental experience and it was a positive one! Well-trained staff and clean environs within the building and the truck. See y'all next time!Donald E.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.Vilson S.
Well run organization! Very pleased that I chose U-Haul for my local moving needs.Linda S.
Customer did not leave a comment.Giovanni N.
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.Jacob J.
Customer did not leave a comment.Phyllis P.
Customer did not leave a comment.Mike c. | Overall Experience
Great facility and would use it again if needed. Excellent experience. ThanksMark G. | Overall Experience
Customer did not leave a comment.Robert H.
Excellent all round service.Ian A.
Customer did not leave a comment.MATIAS G. | Overall Experience
Customer did not leave a comment.Allen D.
Best UHAUL place I have ever rented from. Have used them for propane and other supplies too. Very professional and friendly.Walter K.
Nothing! Bethany, the Manager took care of us beautifully! During our experience Noah was an excellent help too later in the day. Keep up the good work! We will recommend many people to UHaul.gregory L.
Noah was exceptional!!!!!!!John P.
Customer did not leave a comment.Garth P.
Increase the entrance widthColin S.
The remote pickup or 24/7 pickup whatever you call it, did not work for me. I wasted a total of 90 minutes in below freezing temperatures, trying to follow the process but the website just did not acknowledge my location and kept saying I was at a wrong location. Then it gave me an option to scan the location barcode, which also did not work after trting many times for 15 minutes. Imagine trying to scan a single barcode for 15 mins in frigid cold without any success. Then it gave me an option to upload an image of the barcode, which also failed many times. All in all, I would rate my experience as pathetic, the call wait time was around 15-20 mins, which is after I had struggled with all the issues above. While I was lucky enough that the store was open at my pickup time, what if I was picking up after store hours? It would have ruined my whole plan. I had the same location issue while returning the truck, and wasted another 30 mins. The only saving grace was that the store employees were very friendly and the customer support on call was also helpful.Vivek K.
This location is well-managed and equipped. The staff is universally friendly and helpful.Keith K.
Customer did not leave a comment.Peter A.
Customer did not leave a comment.Rodolfo M.
Customer did not leave a comment.Elizabeth H.
Great managementKurt O.
Our Organization (CCRT) Catholic Community Response Team rents a U Haul truck on the average of 3 out of 4 Mondays thru the year. The employees at the Rochester Hills, MI location are absolutely great to work with, from reservation to the truck return. All the employees are very friendly, helpful and accommodating.gery J.
You had a really old truck, but it worked just fine. It was o.k. clean and did the trickWerner E.
Customer did not leave a comment.Thomas B.
This is my 2nd time renting from this location. The pickup and return is much faster than other Uhaul locations I've been to.Glenn T.
Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.JAMES C. | Overall Experience
Customer did not leave a comment.BILLY PAUL S. | First Impressions
Michael was very helpful!ROBERT D. | First Impressions
Staff was very courteous and helpful.Phil H. | First Impressions
Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.Susan S. | Overall Experience
Customer did not leave a comment.Tina H. | Overall Experience
Excellent customer service. Friendly and helpful.Carrie E. | Overall Experience
Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!Michael M. | Overall Experience
Very satisfied with my experience with U-Haul of Rochester!THOMAS L. | Overall Experience
Customer did not leave a comment.Carrie E. | First Impressions
When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?michael w. | First Impressions
waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixedgaile k. | First Impressions
Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.gaile k. | Overall Experience
Awesome Service & StaffGinalashawn S. | First Impressions
Very professional and helpful throughout my experience at u hauMarc P. | Overall Experience
Customer did not leave a comment.Nancy C. | Overall Experience
All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.DIDRIK K. | Overall Experience
Customer did not leave a comment.Lou A. | Overall Experience
I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,Mohammad Sedigh T. | Overall Experience
My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.Brenda E. | First Impressions
Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn’t tell me that ther was no elevator, didn’t tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can’t carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn’t need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.Scott G. | First Impressions
Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!arin l. | First Impressions
Customer did not leave a comment.doug p. | First Impressions
I like u hall Rochester mi , very clean storage, wierment and exlent job very nice people and helpful god bliss them I be back in future Thanku Thanku so muchJasminder G. | Overall Experience
Bethany and her team are top notch. She has the cleanest storage in Rochester Hills. The large unload bays make it easy to unload.JAMES C. | First Impressions
Like the donation drop-off for household goods. Very convenient.Jean B. | Overall Experience
Customer did not leave a comment.SALLY K. | Overall Experience
Customer did not leave a comment.Rosalinda V. | Online Move In
Customer did not leave a comment.DARELENE D. | Overall Experience
Customer did not leave a comment.Diane K. | First Impressions
Customer did not leave a comment.Brittany C. | Overall Experience
It is really wonderful in today's climate to deal with professional, knowledgeable and pleasant staff at a well-run company. The staff was always courteous and I never waited longer than 2-3 minutes if that for assistance. My storage unit was excellent the whole time I had my valuables in storage...no leaks, no wet floors, all inside, climate controlled. And once I cleaned out and closed my unit the rat trap had no bugs and no rats. The place is clean, very well lighted, safe, secure! Well run place! Thank you!mary l. | Overall Experience
Customer did not leave a comment.John G. | Overall Experience
Customer did not leave a comment.Craig M. | First Impressions
Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!DARREN V. | First Impressions
Bethany and April and terry are fantastic - top notch experienceJeff K. | Overall Experience
Customer did not leave a comment.lynn s. | Overall Experience
Very pleasant customer service. Never had a problem with my whole 3.5 year rental. Very clean.kayla d. | Overall Experience
Customer did not leave a comment.Mark L. | First Impressions
Customer did not leave a comment.Brian G. | First Impressions
The entire staff is always super helpful and extremely polite. The location is convenient to where I live, the facility itself is safe, secure and they offer those carts which are super helpful. The loading/unloading area is well lit, I feel safe even when being there alone at night, have never had any issues. Would highly recommend this facility for any of your moving and/or storage needs.jodie g. | Overall Experience
Staff was always very helpful.Michele M. | Overall Experience
Customer did not leave a comment.Michael C. | Overall Experience
Great customer service, clean environment and professional staff!angelo j. | Overall Experience
Customer did not leave a comment.Laurie S. | Overall Experience
Customer did not leave a comment.Wayne C. | Overall Experience
Customer did not leave a comment.thomas d. | Overall Experience
Customer did not leave a comment.Kaitlyn B. | Overall Experience
The facility and employees were simply great! I was so greatful when my payment was due that they would even call and leave me a kind, simple reminder so I wouldn't receive a late fee.Kathey A. | Overall Experience
I had the end unit. It had a small leak in the wall.Paul L. | Overall Experience
Customer did not leave a comment.MARLENE S. | Overall Experience
Customer did not leave a comment.Mary L. | Overall Experience
It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.Derrick S. | Overall Experience
Everyone at this location is amazing, always helpful and always smiling and willing to helpHannah R. | Overall Experience
Great clean storage fair prices.Robert W. | First Impressions
Sales person was great and attentive!STEPHAN Z. | First Impressions
Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.JILLIAN R. | First Impressions
Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!Scott D. | First Impressions
Everything is greatTim S. | Overall Experience
Secure and clean facility, friendly staff.Louann E. | Overall Experience
Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!DARELENE D. | First Impressions
Only issue is trying to talk with the local office via phone.William C. | Overall Experience
Great place.megan c. | Overall Experience
Very happy with my experience.Michelle M. | Overall Experience
Used the unit for 1.5 years. Never an issue, always clean and secure.Patricia S. | Overall Experience
Thank you for the great experienceAlexandra C. | Overall Experience
I felt comfortable leaving my belongings here during the construction of my house.amanda b. | Overall Experience
Local team was awesome and helpful. They made me a happy customer.Paul C. | Overall Experience
Very helpfulKatrina B. | First Impressions
Thank you this particular locations’ staff friendliness, courteous and efficient service.Olga B. | Overall Experience
Terrific experience. Thank you!Yahawa A. | Overall Experience
Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.THOMAS L. | First Impressions
But your phone system is a disaster!David T. | Overall Experience
Easy transactions with pleasant, helpful people.Myrna M. | Overall Experience
Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!LAURA G. | Overall Experience
Would definitely use them again.Charles D. | Overall Experience
great customer serviceAndrew R. | First Impressions
Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.Nathan S. | Overall Experience
The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.ROBERT C. | Overall Experience
Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it worksDavid T. | First Impressions
Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.Nicole V. | First Impressions
My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.Nick B. | Overall Experience
Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!RYAN C. | Overall Experience
Top shelf and convenient.ROGER P. | Overall Experience
Staff did a great job walking me through the process!MARK S. | First Impressions
Staff was always rude at desk. Not helpful. I always had problems reaching by phone.James P. | Overall Experience
Great facility and easy access to everything.alyson b. | Overall Experience
Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!Roosevelt J. | Overall Experience
Employees were all helpful and friendly.Pamela P. | First Impressions
NoneTamekqua M. | Overall Experience
The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.Elizabeth H. | Overall Experience
Best storage experience I've ever had. Loved the 24 hour access fob.Thomas H. | Overall Experience
nJames C. | Overall Experience
No additional commentsRobert J. | Overall Experience
The young man that helped was was awesome!Philip H. | First Impressions
Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.Kyle M. | Overall Experience
Outstanding service and personnel!! Highly recommend!😀Michael J. | Overall Experience
Entire staff was professional and helpful.James C. | Overall Experience
Wonderful facility. Knowledgeable and professional employees.Mark G. | Overall Experience
Very easy check in and employees did a great job explaining everything. So far a great experience.RYAN C. | First Impressions
Highly Professional, friendly, helpful, informative.frances b. | First Impressions
Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.daniel f. | Overall Experience
I would definitely recommend this facility to others!JOANNE D. | Overall Experience
Local staff was helpful each time I was at the facility.Dennis C. | Overall Experience
Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”Christopher E. | Overall Experience
I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.DIANA B. | Overall Experience
Worked great!Todd H. | Overall Experience
had 4 units for 14 months and had no problemsFrancis M. | Overall Experience
Was great. Much better than the Big Box.dean t. | Overall Experience
Thank u!!!Rosalinda V. | First Impressions
This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.Robert H. | Overall Experience
Great servicemichelle c. | First Impressions
All the staff very helpful and NICE!Christine K. | First Impressions
Great staff and service.Jeremy L. | Overall Experience
Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.Sherri S. | Overall Experience
Priscilla is very thorough and patient and extremely helpful!mary l. | Reservation
Very good overall experience.Rod K. | Overall Experience
it would be awesome if you could get the water tower painted !!!!!GARY W. | Overall Experience
Enjoyed easy access to move in and outDaquan S. | Overall Experience
The place was very nice. Wish the overhead door work work after hours. The staff is great.Gary K. | Overall Experience
Staff is accommodating, pleasant and helpful. Will recommend and return!Michael B. | Overall Experience
Great experience which dumpsters were closer to unitsNancy S. | Overall Experience
Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpfulWilliam J. | Overall Experience
Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.Kimberly G. | Overall Experience
It was as expectedChris V. | Overall Experience
Expensive is allChristain T. | Overall Experience
Awesome servicebill c. | Reservation
Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was greatMichael C. | Overall Experience
Awesome experience!cheryl d. | Overall Experience
Vary goodArthur P. | Overall Experience
Great facility! Would highly recommend.Wendy B. | Overall Experience
The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.Melita B. | Overall Experience
anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employeeRaquel M. | Overall Experience
Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.daniel f. | Overall Experience
awful service. overcharged $189 and still not refunded.Allan P. | Overall Experience
The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.Haley H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the enviroment!