Customer Reviews for U-Haul Moving & Storage of Rochester

4,755 reviews

6875 N Rochester Rd   Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)

(248) 218-0502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(248) 218-0502

6875 N Rochester Rd
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Karen O. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Nothing! Great job by everyone!

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

The trailer brakes were not functioning properly, the customer support when i called was terribly slow and did not help anything. I will never rent a car trailer from you again. The staff at the rental location were amazing. The company them self has issues, booking was not easy and equipment tech support is not good at all

ZACHARY DAVID L. 
Rating:
1.0

They claimed I dropped the truck off two days later than I actually did and tried to charge me for being late and for fuel that I filled up prior to pulling in. Worse customer experience ever.

Jermaine W. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Kelsey B. 
Rating:
5.0

Truck was clean but had 150,000 miles on it and it needed a front end alignment - you had to turn the wheel to the left to go straight.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
1.0

We showed up to the site we were told, an hour away from our house…there was no U-Haul and the location was closed. We had to call customer service, they sent us to another location…only four miles from our original starting location. Overall, the experience cost us a lot of money, time, and we now need to rent another truck another day because this experience took so much time out of the day. I can't begin to describe how disappointed we are and how much this experience negatively impacted our move. My husband is gone with the military, so it was up to me to get everything moved. My friends and family were so willing to help, but because of U-Haul it was a terrible experience and we couldn't get everything done we needed to. Now I'm out alot of time and money that is so valuable to us.

Grace L. 
Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

Very smooth return and was greeted promptly by U-Haul staff. Very convenient drop off location, easy to navigate around the lot and drop the trailer with no complicated maneuvering.

Ray M. 
Rating:
5.0

Nothing, Betheny and her team are awesome!!!!

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Thank you, worked out well

Sandy S. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

My original equipment pickup location was Waterford, Mi. They didn't have correct equipment, weren't there the time their sign advertised, and didn't inform of the unavailability.

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
2.0

Picking up my rental was a huge pain. None of my reservation information was saved properly and it doubled the amount of time expected just to pick up a truck. This could be avoided by updating the tech used even just slightly.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

DARREN O. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
4.0

Customer did not leave a comment.

AMY ELIZABETH Y. 
Rating:
5.0

Customer did not leave a comment.

VIKRAM P. 
Rating:
5.0

Nothing! Visit went great!!!

JOSEPH WILLIAM-C S. 
Rating:
5.0

Keep it up

KESZI KIYETTA J. 
Rating:
5.0

Everything went smoothly from pick up to return. Quick, fast customer service.

HARROLD LEE A. 
Rating:
5.0

Customer did not leave a comment.

STUART ANTON J. 
Rating:
5.0

I always have excellent service at the Rochester Hills Uhaul location. Thank you

Janicemarie G. 
Rating:
5.0

This is a great place. The staff is always helpful and friendly.

David S. 
Rating:
5.0

Customer did not leave a comment.

Luigi D. 
Rating:
5.0

Everything has been good from start to finish. No issues!

Wendell C.  |  Overall Experience 
Rating:
5.0

Great Job! Very much appreciate your service!

GREGORY ALLEN L. 
Rating:
5.0

The windshield had a crack in it. There was a sticker on that it had been acknowledged by Uhaul from a former customer. The windshield should've be replaced before sending it back on the road.

JOANN MARIE H. 
Rating:
5.0

Owner works to help the customer. She is flexible and looks to give the customer the most for their money and time.

Daralene L. 
Rating:
5.0

This time is my first experience using U+Haul. It was a good time, and the staff was very kind. I have a plan to use U+Haul next month, and I will gladly use Rochester Hills U+Haul again. Thanks!

JINWOO B. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY STEPHEN H. 
Rating:
5.0

Rented a car hauler- bethany helped me out. She was great! Will definitely be back!

Martin N. 
Rating:
3.0

I did not stay the full last month. It would be nice to be refunded for the 3 weeks I was not there.

Ashlee Morgan E.  |  Overall Experience 
Rating:
4.0

We did late drop off and were charged an extra $20 but we were told if we checked out on our phone we wouldn't be charged. I did check out but was charged.

JOHN MICHAEL C. 
Rating:
2.0

They were as helpful as they could be. And it was still a mess.

JACQUELINE H. 
Rating:
5.0

The owner, Noah went above and beyond to make me a satisfied customer. I have rented U-Haul's several times in my life and I have never had someone so polite and attentive. He helped me out with an issue and made sure I had a great rental experience. I really couldn't have asked for more. Thanks Noah.

ANDREW RAYMOND O. 
Rating:
5.0

Customer did not leave a comment.

Mikayla B. 
Rating:
4.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

JAE-HWAN L. 
Rating:
5.0

26 foot truck seemed tired.

ERIC SEAN F. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Very secure and convenient for me to enter alone at various times of the day. Well maintained with bathroom facilities available, and a spot to leave no longer wanted items that others might need…

CONNIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Brooke J. 
Rating:
5.0

Customer did not leave a comment.

Antonio V. 
Rating:
5.0

The General Manager was amazing. She went above and beyond!!

Johnny D. 
Rating:
5.0

The lady that checked me in, was not only helpful and friendly, but she was assisting multiple customers simultaneously better than most people could assist one. she also fixed my lights later The guy that hooked up my trailer was friendly The lady who met me in the lot to return was also friendly and helpful

MICHAEL Z. 
Rating:
4.0

The website would not allow me to do the after hours return as it would not recognize my location despite approval to do so. I was charged $20 that I don't believe I should have been charged.

DEREK J. 
Rating:
5.0

Great service, the only confusing part which I believe has to improve is the automatic checking in using the phone, I ended asking for help

Jose-Luis R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE DENISE H. 
Rating:
5.0

Nice staff & nice clean well running truck

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

avinaschander M. 
Rating:
5.0

Very good service from UHaul. The only negative would be for the add on help. I contacted Mighty Men Movers however they were not available at the time requested. The representative who contacted me said he had to have confirmation # in order to cancel. NOT true. No one helped us move and we were charged for the service!

GLENN ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Noah did an excellent job

Karl B. 
Rating:
5.0

Nothing I can think of. Great overall experience. I will be a repeat customer many times. Appreciate the after hours truck drop off.

DOUGLAS H. 
Rating:
5.0

You could make it more obvious on the outside of the building where to drop the keys after hours. It took me about 20 minutes in the dark to find it. Otherwise, the rental went well, and this is a really great location. Thanks!

Michelle H. 
Rating:
4.0

Customer did not leave a comment.

CHERYL ANN H. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

LAUREN ELIZABETH Y. 
Rating:
5.0

Great customer service. After arriving and logging in, the system said we didn't have a reservation. We went inside and was promptly taken care of and we were on our way. We didn't get the moving blankets we rented but were given a discount for the inconvenience.

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

The door to opening up the back of the truck is jammed on the tracks and hard to open. The truck has an acceleration problem. It was manageable i've driven U-Haul trucks before but you might want to do a check up on this truck

Gail G. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Stuart J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Very good rental, staff was knowledgeable and very helpful and location/facility made process go smoothly.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

the truck leaked water on passenger side > i was soaking wet for hours. the location and personal were outstanding. we turned it in at midnight there was no one to tell about leaking and i was too tired.

SUE CLARK P. 
Rating:
2.0

I had originally scheduled to pick up my truck on Sunday before the location opened. When I showed up at 7 AM, I was unable to pick it up and had to come back at nine, which cost me a little over two hours of moving time. When I showed up, the owner said he forgot to open the store online and that was why I couldn't pick it up originally. The check in process was smooth, But when I received the truck, they had grabbed the wrong one and mileage and gas was off. The owner had to go back in, re-check me in to give me the correct truck, and then I could leave. Overall, it took about 45 minutes from when I showed up at 9 AM. Everyone was nice and I do believe they were honest mistakes, but it was very unorganized and overall a very unpleasant experience.

Mark M. 
Rating:
5.0

The GM of this store was very helpful!! She was very polite and I really appreciated all the help we was given.

LAQUALA T. 
Rating:
5.0

The Staff is the best . Great customer service every time I have used them.

Philip H. 
Rating:
5.0

I wish I could add a comment for improvement but, honestly, this is a smoothly run operation. My experience was personal, customer oriented, fast, and efficient.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Suzette G. 
Rating:
4.0

Customer did not leave a comment.

nick b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Garry S. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Windshiled was VERY DIRTY, bug splattered and very hard to see out of. Mileage on my contract was one mile off the mileage on the vehicle, and when you are required to pay for mileage this should be accurate. .

Claire B. 
Rating:
1.0

Was charged $15 for gas when vehicle was returned with same amount of gas in vehicle when picked up. Rip-off

David G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Very pleased! Thanks Bethany!!

MATTHEW CARL H. 
Rating:
4.0

Everything was great but my lamp was broken when it arrived.

Saurabh B. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
5.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Great job by everyone I had contact with. Service, communication and even pricing were all well taken care of.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

KURT WILLIAM S. 
Rating:
5.0

Noah is ALWAYS so friendly and professional. We love this location and rent from it several times a year.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Jean F. 
Rating:
5.0

Always professional and friendly

THOMAS WAYNE C. 
Rating:
5.0

I rented an 8x5 enclosed trailer. It was clean and performed well. I was concerned about the hitch on the trailer, however, which was badly worn and had a severe stress fracture. I pointed it out to the attendant when I returned the trailer and he said he would have someone deal with it. Hopefully it gets fixed or replaced before it is rented again.

Leonard K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K.  |  Overall Experience 
Rating:
5.0

A young man whose name is Noah works at the location where my units ( 7 of them at one time) in Rochester MI on Rochester Rd. NOAH, was extremely helpful and always a big smile and he remembered my name calling me Mr Taylor whenever I walked into the office/sales area He always had a sympathetic ear for the perils of one moving from a huge house and downsizing. If I owned a business I would hire him and promote him... his kindness and politeness will never be forgotten. Sincerely, Glenn Taylor

glenn t.  |  Overall Experience 
Rating:
5.0

Storage is well maintained and secure. Have used this location multiple times for my short term need for additional storage space. Will use it again.

John P.  |  Overall Experience 
Rating:
5.0

Pleasantly surprised

Julie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  Overall Experience 
Rating:
5.0

Thank you

murt o.  |  First Impressions 
Rating:
5.0

We stored our daughters belongings for college at the storage unit over the summer. It was well lit, well maintained and would definitely be back

Lee W.  |  Overall Experience 
Rating:
5.0

Thank you for awesome.

Ginalashawn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith J.  |  Overall Experience 
Rating:
4.0

Need an elevator!

donna F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK S.  |  Overall Experience 
Rating:
5.0

The customer service person on 8/2 was VERY patient and helpful as he explained the process. (Sorry, I can’t remember his name.) Kevin in the storage facility was very earnest and helpful too. Both these guys were young and I was impressed that they were well trained.

Karenmarie L.  |  First Impressions 
Rating:
3.0

The storage hours should be 24/7 with no extra charge for that.

Judith C.  |  Overall Experience 
Rating:
5.0

Michael was very helpful, I would definitely recommend this location to my friends and family.

Catherine B.  |  First Impressions 
Rating:
4.0

Bethany was very helpful and a pleasure to work with.

Amina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander M.  |  Online Move In 
Rating:
5.0

Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.

Elizabeth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY JOAN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce H.  |  Overall Experience 
Rating:
5.0

The people here were always helpful. We never had any problem getting into our units. We also purchased many boxes and other items from this location. They had everything we needed.

Leslie H.  |  Overall Experience 
Rating:
5.0

Very clean, good smelling and always good temperatures in this storage facility. Would highly recommend

lauren K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorene T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NANCY JOAN W.  |  First Impressions 
Rating:
5.0

Nin

JUDLEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond K.  |  Online Move In 
Rating:
5.0

Excellent facility and I would recommend U-haul storage to anyone.

janet S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcella P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

susan a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DARREN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris W.  |  Overall Experience 
Rating:
5.0

Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.

carol m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerica A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zyshonne b.  |  Online Move In 
Rating:
4.0

When I was getting ready to move out there were no available carts, had to postpone my move out date until carts became available

Michaels C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana C.  |  Overall Experience 
Rating:
1.0

Building was confusing, no signs where to go. Couldn’t get into unit due to error in with check in device. Can’t use my own lock.

Aaron K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

martkeshia g.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sean H.  |  First Impressions 
Rating:
3.0

I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.

Daniel E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  Overall Experience 
Rating:
5.0

Clean, convenient and secure. It was everything I needed.

Matthew K.  |  Overall Experience 
Rating:
5.0

Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.

edward j.  |  Overall Experience 
Rating:
4.0

I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭

Chanel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zachary D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BILLY PAUL S.  |  First Impressions 
Rating:
5.0

Michael was very helpful!

ROBERT D.  |  First Impressions 
Rating:
5.0

Staff was very courteous and helpful.

Phil H.  |  First Impressions 
Rating:
5.0

waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed

gaile k.  |  First Impressions 
Rating:
5.0

Awesome Service & Staff

Ginalashawn S.  |  First Impressions 
Rating:
4.0

My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.

Brenda E.  |  First Impressions 
Rating:
3.0

Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!

DARREN V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  First Impressions 
Rating:
5.0

Great clean storage fair prices.

Robert W.  |  First Impressions 
Rating:
5.0

Sales person was great and attentive!

STEPHAN Z.  |  First Impressions 
Rating:
5.0

Staff did a great job walking me through the process!

MARK S.  |  First Impressions 
Rating:
4.0

Employees were all helpful and friendly.

Pamela P.  |  First Impressions 
Rating:
5.0

The young man that helped was was awesome!

Philip H.  |  First Impressions 
Rating:
5.0

Great service

michelle c.  |  First Impressions 
Rating:
5.0

All the staff very helpful and NICE!

Christine K.  |  First Impressions 
No reviews have been submitted for this location.

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