Customer Reviews for U-Haul Moving & Storage of Rock Island

739 reviews

3840 46th Ave   Rock Island, IL 61201

(309) 948-5022

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(309) 948-5022

3840 46th Ave
Rock Island, IL 61201

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
3.0

Customer did not leave a comment.

Anetta B. 
Rating:
5.0

Customer did not leave a comment.

Komanique J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

The only problem i had was I never received a receipt or break down of charges

Edward K. 
Rating:
5.0

Staff always accommodating and facilities exceptional and easily accessible. Trucks are reasonably priced and would recommend this location to everyone.

patricia v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Douglas D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

morgan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas L. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

this location was professional

Linda D. 
Rating:
5.0

Management and staff were awesome. Evans

Stanley E. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Alyssa L. 
Rating:
3.0

Customer did not leave a comment.

Asbjorn L. 
Rating:
5.0

Customer did not leave a comment.

ANNA W. 
Rating:
5.0

no need for improvement, thank you.

SERGIO R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
4.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Nice facility and friendly accommodating staff

stephanie M. 
Rating:
5.0

Great service

Dianna P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lyn K.  |  First Impressions 
Rating:
5.0

Very professional took care of us on short notice

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
4.0

Customer did not leave a comment.

LYNN P. 
Rating:
5.0

helpfull staff

Rich C. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Thanks!

Ali A. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Staff was perfect and very nice place is super clean easy in and out

kenneth d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Eric A.  |  First Impressions 
Rating:
3.0

The mileage calculation was a little suspect in my opinion.

Brandon J. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
1.0

Sat on hold over an hour waiting to speak with someone about charge issues.

Ashiareekah M. 
Rating:
5.0

Customer did not leave a comment.

mary d.  |  Overall Experience 
Rating:
4.0

Please make the after-hours drop-off protocol a little more accessible to customers.

Bradley J. 
Rating:
5.0

Customer did not leave a comment.

Myron B. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
4.0

Customer did not leave a comment.

Lawrence F. 
Rating:
5.0

Customer did not leave a comment.

Josephine J. 
Rating:
5.0

Customer did not leave a comment.

marlee S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY D. 
Rating:
5.0

Customer did not leave a comment.

Crystal G. 
Rating:
5.0

Customer did not leave a comment.

Patricia E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

There was a number of little things inside the vehicle that were annoying like no knob on the window crank, no grab bar entering the cab, and the visor was missing an inside securing bar causing the visor to drop down into the window and bounced as you drove. Just little things, but annoying.

Arlene R. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

A great experience. The customer service I received was outstanding. I will exclusively use this location whenever possible.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

RAY W. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

ronald H. 
Rating:
5.0

Love the garage feature!

Beth A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Managers were a big help.

DAVID C. 
Rating:
5.0

Quick and easy transaction. Friendly and efficient employees.

Claudia A. 
Rating:
5.0

I already have been recommending this location.

RAY W. 
Rating:
5.0

General manager went above and beyond to help us out!

Melanie G. 
Rating:
5.0

Thanks again the service

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

nicole H. 
Rating:
3.0

At times, it was difficult at the rock island location because the phone isn't always answered. Had to track down someone to answer questions about rentals too. We ended up just renting out of winterset, ia because it was cheaper. But, the drop off at the rock island location went smooth and was pleasant. We've always used U-Haul for our moves. This was our first time moving someone several hours away. I was disappointed that the app didn't give me the option of returning the truck the same day because I knew we would be done with it. I feel like we payed for a whole day and half that we didn't need. I don't remember this happening the last time we rented a U-Haul. We will still remain a customer in the future and as soon as this august. I'm just saying that it doesn't make sense to charge for any time that the truck is not being used.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Kitty L. 
Rating:
5.0

fast friendly service

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
5.0

It was an easy and quick process both to pick-up and drop-off. Friendly and helpful staff!

Sam F. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Great experience

Ward B. 
Rating:
4.0

Customer did not leave a comment.

Claire B. 
Rating:
5.0

Great staff! Nice units! Nice facility! Good prices!

bernice A. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY W. 
Rating:
5.0

The website experience is horrible with all the upsell attemps. It's so scummy. Please make that go away

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Kris B. 
Rating:
5.0

Customer did not leave a comment.

Johnathan C. 
Rating:
5.0

Customer did not leave a comment.

Alica B. 
Rating:
5.0

It was very quick, convenient and the rates are great.

Brian A. 
Rating:
3.0

Truck broke down and it was 4 hours before help arrived.

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Janice S. 
Rating:
5.0

The staff were very nice and professional. The location was inviting and well maintained. I will return to this location.

scott G. 
Rating:
5.0

Customer did not leave a comment.

Casey H. 
Rating:
5.0

Customer did not leave a comment.

Shawn T. 
Rating:
5.0

Very good

Troy S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

This location's customer service was excellent far exceeding any that I've ever had when using uhaul. I think the individual that helped me was named Seth and he did a great job.

Debbie J. 
Rating:
5.0

Not sure what can be done for improvement. Every member of the staff was pleasant and professional. I would continue to make these team members happy (pay, vacation, bonus) to maintain a positive and profitable business. GREAT EXPERIENCE. Thank you.

Bradley M. 
Rating:
5.0

When we arrived they were very busy and a second employee came in early willingly knowing they were busy to help out

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Have used this location multiple times over several years. The staff is always helpful.

Anita H. 
Rating:
5.0

Customer did not leave a comment.

RAY W. 
Rating:
1.0

The one guy who seemed to be the lead man showed no interest in providing other services like declining to sell and install a tow hitch to my car. Also refused to help load my car onto transport, I had to tell them that other places had secured my car to the transport trailer for me and made sure it was secured.

Pedro B. 
Rating:
5.0

The staff was great - professional, friendly and helpful. They had enough people to take care of the customers in a reasonable amount of time. Thanks!

Jonathan M. 
Rating:
5.0

This UHaul location is in my old Kmart. My experience with UHaul has been exceptional. At this location, they always had enough staff to take care of the customer (my experience at other locations has been one person at the counter taking care of 5+ customers). The staff was courteous and professional - asking questions that might address other items that I may need. Thank You!

Jonathan M. 
Rating:
5.0

Terrific service! Will use exclusively moving forward for all my uhaul needs.

Luke K. 
Rating:
5.0

The staff was exceptionally amazing!!! Huge thank you to them!!!

BRANDON S. 
Rating:
5.0

Nothing at all, everything you do is great, excellent service and very professional

GERARDO P. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Excellent and friendly customer service. Made a difficult time a lot easier to manage. Thanks to the whole crew at 46th Ave!!

Margaret B. 
Rating:
5.0

we were in a bind and the team went helped us greatly, thanks

HOLLY E. 
Rating:
5.0

The driver side door of cab was sprung. You had to slam it to seal it. While driving, truck spent inordinate amount if time in a low gear. When it finally shifted, there was a clunk from the rear end.

William S. 
Rating:
5.0

Very flexible hours and service

john W. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Anita H. 
Rating:
5.0

The only issues I had were with the uhaul app

Kevin K. 
Rating:
5.0

This is about the 5th time that I have rented from the RI location. They are always friendly, efficient, and have my equipment ready to go.

TODD W. 
Rating:
4.0

Customer did not leave a comment.

Greg B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherrie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John A.  |  First Impressions 
Rating:
5.0

I had a back unit on the west side, definitely needed more light. Dark inside unit.

Kelly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

temika p.  |  First Impressions 
Rating:
5.0

Staff was very helpful and polite. Made everything easy.

Sandra M.  |  Overall Experience 
Rating:
4.0

Na

nora p.  |  Overall Experience 
Rating:
1.0

I lost the key to my storage and I was told to wait until the morning for maintenance to open it. The next day I was told maintenance doesn’t do that. Wasted money and time.

Ronique J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie D.  |  First Impressions 
Rating:
5.0

The desk reception was very helpful. Knowledgeable and informative. The facility itself was very convenient with being able to pull in your car to get out of the elements. The facility inside and the unit itself were very clean. A job well done by the U-Haul staff.

olitio r.  |  First Impressions 
Rating:
4.0

It's cool so far. I've made a couple mistakes with procedures but so far so good. Have been treated with respect by the staff.

Joe P.  |  First Impressions 
Rating:
5.0

Staf was very helpful, freindly and informative. And the facilities are awesome. Definitely recommend

Michael M.  |  First Impressions 
Rating:
5.0

Caleb is the reason we had several storages and will use him and uhaul in the future. He is the reason we will return when we have the need for storage again. THANK YOU!!

DEAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  First Impressions 
Rating:
5.0

Offers better options for protecting your things than any other facility I've seen.

Kristal T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

omar j.  |  Overall Experience 
Rating:
5.0

For the short time we needed a rental place, I was very grateful to have a clean, safe and secure place to have my daughter’s things accessible when needed. I was able to have a trolley available when we needed to use them.

Kevin B.  |  Overall Experience 
Rating:
5.0

Outstanding staff!!!

Carol G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA T.  |  First Impressions 
Rating:
5.0

I used the storage facility for a month. It was exactly what you would want. It was clean, convenient and the staff was very friendly and helpful.

CLARA S.  |  Overall Experience 
Rating:
5.0

This facility is a busy place! The staff is helpful and everything is just as one would expect!

David T.  |  Overall Experience 
Rating:
4.0

Staff was unfriendly and not very willing to explain things clearly if wasn’t for the staff would of given 5 stars

Damian D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Avis T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

joseph p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

paige m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy D.  |  First Impressions 
Rating:
5.0

The staff here was awesome and very helpful, I can’t say enough nice things! The facility was clean, easy to navigate and I was grateful for the space. Thank you!

Stephanie W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jennifer a.  |  First Impressions 
Rating:
1.0

My belongings became infested with bedbugs after using your facility. I will never again use a U-haul service.

Rose B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evelyn r.  |  First Impressions 
Rating:
5.0

Thank you, I really appreciated the opportunity to have a nice place to store my things as I transitioned to a new location.

Rebecca F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W.  |  Overall Experience 
Rating:
5.0

I’m a first time customer. I was very pleased with the staff’s friendliness, helpfulness and courteous service.

CLARA S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Maureen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YWCA Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL C.  |  Overall Experience 
Rating:
5.0

Your front desk attendants were ECELLENT!!! The young man the first day checked in was THE BEST!!!! BEST STORAGE FACILITY I'VE EVER EXPERIENCED!!!! THANK YOU!!

Anna F.  |  Overall Experience 
Rating:
5.0

So glad we used it, even it was temporary. Very clean, convenient and the price was right! Thanks!!

Rhea F.  |  Overall Experience 
Rating:
5.0

The whole staff here is AMAZING! We would recommend this place to everyone.

Thomas P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  First Impressions 
Rating:
5.0

outstanding facility and especially personnel! Totally impressed with both the young gentleman working the counter, Seth & Jett. Both of them were professional, kind, extremely helpful, and an absolute joy to work with. I have told everyone I know how outstanding these two gentlemen were and how impressed I was with the organization and the cleanliness of the facility. Thank you so much!

Carol G.  |  First Impressions 
Rating:
4.0

When calling to ask questions the folks were very helpful

JUDI K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob H.  |  Overall Experience 
Rating:
5.0

Very clean and secure, with a door alarm for each individual unit. Easy access from outside, climate controlled on the inside. Friendly, helpful staff.

Garold E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan H.  |  Overall Experience 
Rating:
4.0

Maybe it is our timing, however there was not enough carts. Thanks

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory H.  |  First Impressions 
Rating:
5.0

This U-Haul facility was well staffed unlike other facilities I've used. They did a very good job.

Curtis M.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and would it again.

Harvey B.  |  Overall Experience 
Rating:
5.0

Very courteous and professional. All of my questions were answered.

JAMY T.  |  First Impressions 
Rating:
3.0

The guy that checked me in/set up my account was friendly and helpful. The other guy in the office, not so much. He acted like he had better things to do than be there. When we went to the side to the unload area the garage door would not open. I called the office and the guy with the attitude problem answered. He said some of the doors are broke and to try another door. I was in a 26’ U-Haul truck, I am not driving to each door to find one that works. He should have gotten up off his butt and put a sign on the doors that don’t work. I’d highly recommend reviewing having him as an employee.

Bradley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl A.  |  First Impressions 
Rating:
5.0

From the general manager on my initial visit to the staff on Sunday, great experience and friendly folks! They didn’t have a large unit available but accommodated us with 2 side By side units of equal total size! Very happy with the process and accommodations! We even made an initial error with how to put our security code in and the front desk staff was very nice about the way to properly queue it in and helped us better understand the process.

JOSHUA S.  |  First Impressions 
Rating:
4.0

I am very pleased with our unit.

CHARLES G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  First Impressions 
Rating:
5.0

Linda in the Nampa, ID store on Caldwell Blvd was more than awesome!!!!!!The 2 young men that served me were great in Moline & were very knowledgeable & personable. Over all, this moving experience has been great and U-haul was a large part of the great experience. Thank you

marie N.  |  Overall Experience 
Rating:
5.0

Only "complaint" I might have was that it was a bit confusing to know how to access the unit. It was explained but would have been better to be shown. Staff willingly came from front office to show me how to do security card, however I had some difficulty removing the zip tie from the unit.

Jennifer M.  |  First Impressions 
Rating:
5.0

Very nice company and employees are excellent.

DEAN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Garold E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine c.  |  Overall Experience 
Rating:
3.0

The "Free" storage unit was not necessarily free, due to the fact that the lock I had from my previous storage unit was not able to be used. Customers must to purchase a specific lock for the storage facility. The sales person wasn't able to explain exactly why my lock was not sufficient, but he was courteous. Aparently, this is the protocol for the use of storage units but I'm unsure if its location specific or franchisewide. For convenience, I paid for a lock to unload the rental and turn-in the vehicle as soon as possible. To say that "the larger a corporation grows, the weaker customer service and quality control" is an understatement. Some ppl take pride in their representation of a company and operate in the interest of both customer and the business by the level of customer service. Although my personal experience OVER-ALL was horrific, I can say there are some cool people working for this company that value customers and assisting them as much as possible, and THAT is greatly appreciated. When corporate wouldn't listen and noted my dissatisfaction with a process as an individual incident stemming from a specific location I was disappointed and frustrated even more. I was cut off frequently, I was told the military has money to spend so trying to monitor the amount spent on transport is pointless because he submitted a plan to save the Air Force money and it was ignored. The manager was helpful and empathetic. I am glad she called because from my experience with this location ( after the storage guy left and the replacement shift took over) &customer service @1800GOUHAUL I didn't think UHAUL was concerned about the people that use their services and that their goal is how much they can get away with, without someone asking questions or without explanation. The manager validated my issue, acknowledged I'm not the only customer who had an experience involving misinformation, apologized ( Although I told her it was okay), apologized for the dismissive posture and behavior of the drop-off location, apologized for the customer service representative, informed me of the equipment checks that should have been made on the Auto transport to ensure customer safety and informed me she would try to find some compensation for my experience which I don't need and will not use, nor do I want a refund, but I felt like a valued customer. I was: -sent email with wrong location -notified by another location of the location associated with my reservation -pick-up location at two separate locations -Tread on tire blown two hours into travel (tires looked okay but noone checked pressure or the trailer I used the email from the lady in the office that didn't know she had the trailer in the lot) - 2hours in the heat waiting for roadside assistance in an area with no signal to use a website posted all over the truck! -being dismissed by drop-off personnel and customer service!

Edwin L.  |  First Impressions 
Rating:
5.0

Great

Bryan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naamah M.  |  Overall Experience 
Rating:
3.0

The size I reserved was not available

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaliyah G.  |  Overall Experience 
Rating:
5.0

Gentleman who helped me was very nice and quick as I was stopping in on my way to work. Received the keys and stored my items in less than 20-25 minutes. Thank you!

christina g.  |  First Impressions 
Rating:
5.0

Glad we chose this facility. It was clean, temperature controlled, pest free, and secure. The enclosed loading/unloading area was a nice bonus that came in handy during bad weather. Will definitely use their services again when needed in the future.

Stephen a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie B.  |  Overall Experience 
Rating:
5.0

Best storage I have been in.

Vickie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica M.  |  First Impressions 
Rating: