Customer Reviews for U-Haul Moving & Storage of Rock Island

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rock Island

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Debbie V. | First Impressions |
Rating:

The staff was professional but they lacked a great sense of customer service. We tried to ask questions about the potential products of interest or future payments or even tried to start a conversation, the GM seemed so distressed & disturbed. We dont expect for people to be purky but in a customer service field, you have to show more proactiveness than your personal feelings. Other than that, all is good.

Wacey K.
Rating:

Customer did not leave a comment.

Dean C.
Rating:

Customer did not leave a comment.

Matthew S.
Rating:

We were out of there within 15 minutes! I'll be coming back for sure! Matt S.

Susan D.
Rating:

I had difficulty returning the truck with the online return process. It wouldn't recognize my location, and then the website wouldn't respond at all. I called Customer Service, and was put on hold for a long period of time. I would assume that others were having difficulty as well. Otherwise, the local rental location was very polite, equipment was clean and in good condition.

Tauheedah E.
Rating:

Customer did not leave a comment.

William F.
Rating:

My only complaint is the online reservation system. I was supposed to pick up the trailer at the Moline IL location but was redirected to the Rock Island location on the day of pickup. Later I found out they could have moved the trailer to Moline location but somehow thought I wanted it in Rock Island. Cost me 30-40 minutes before a 6 hour drive back to MN.

WILLIAM K. | First Impressions |
Rating:

Very helpful and informative

Sandra A. | Overall Experience |
Rating:

Very friendly staff. Nice controlled secure environment. Liked that it was month to month and didn’t have to give notice ahead. Would definitely use this facility again :)

Ricky W.
Rating:

Customer did not leave a comment.

Bill S.
Rating:

Customer did not leave a comment.

Roger W.
Rating:

Customer did not leave a comment.

Tiana J.
Rating:

Customer did not leave a comment.

Andrew W.
Rating:

Very nice and helpful staff. Thank you

Jeff R.
Rating:

Customer did not leave a comment.

Jeffrey Y.
Rating:

Customer did not leave a comment.

Cynthia S.
Rating:

Gas tank was supposed to be full when I picked up the truck. I drove 15 miles, filled up and it needed 4 gallons. This leads me to believe that the previous renter had NOT filled up.

tony w. | First Impressions |
Rating:

Very helpful and friendly staff

Richelle A.
Rating:

I was suppose to pick up in Camanche iowa which was just 15 minutes from my storage unit but ended up having to pick up in Rock island Illinois which was about 45 minutes from my storage unit. I feel if a person is allowed to make the reservations for a specific location it should be UHAULs responsibility to get the proper truck to the proper location.

Shawn C. | Overall Experience |
Rating:

Helpful and friendly staff, couldn't have had a better experience.

Clara S.
Rating:

Continue with the quality of service which we received today. We happened to return right at closing. Our Service Rep took the time to check our rental in. The customer service provided was much appreciated!

Thomas D.
Rating:

Great experience in Rock Island. Guy working Sunday morning ran out before I could park. No wait. Please please close the Davenport location on Harrison. Not even open to get the trailer. Spruce Hills location in Bettendorf has rude employees.

mike M.
Rating:

thank you

LESTER H.
Rating:

Customer did not leave a comment.

Theresa G.
Rating:

Customer did not leave a comment.

Rose D. | First Impressions |
Rating:

Your employees are fabulous and very helpful!

Douglas M.
Rating:

Customer did not leave a comment.

Andrew B.
Rating:

Customer did not leave a comment.

Darrell D.
Rating:

Trailer was very dirty inside, had to clean it out when i got it home.

Phyllis K.
Rating:

I very highly recommend this location to everyone. They were so nice to me both when I rented the truck and when I returned it.

Michael H.
Rating:

I had a bad experience last year. I booked a trailer I we the phone and when I came to pick it up a week later in bettendorf they had no information that I had booked a trailer and messed up my whole weekend. This time I was told the wrong price of rental, told to pick up in Davenport when it was actually rock island that was way out of the way for me, they guy in bettendorf I told him I needed a car trailer and tried getting me a small box trailer? Then said I was dropping the trailer off in Michigan when I told him I was picking up a vehicle Michigan. Long story short, everyone seemed unorganized, understaffed, and I will never use uhaul again. 2 bad experiences is enough.

Robert C.
Rating:

Customer did not leave a comment.

Jeffrey F.
Rating:

Customer did not leave a comment.

James P.
Rating:

At this time I can think of nothing. Everyone I dealt with was extremely polite gracious professional and above all else very very helpful and accommodating. Shout out to Jonas for his exceptional service!

Mark C.
Rating:

Customer did not leave a comment.

Gail P.
Rating:

Customer did not leave a comment.

Terry P.
Rating:

Customer did not leave a comment.

CONNIE P.
Rating:

Customer did not leave a comment.

Kerry S.
Rating:

The young man that helped me was great. Very nice. A definite asset to your company. I will be back. Kerry Stoudt, State Farm Agent

Tim H.
Rating:

Customer did not leave a comment.

Scott B.
Rating:

Very quick and easy return process. Staff very helpful.

Richard F.
Rating:

Great all around experience. Thanks U-Haul I will definitely be back again..

Jonathan R.
Rating:

Representative was great. Thanks

Richard C. | Overall Experience |
Rating:

Nice and clean secure storage units

Eloy S.
Rating:

Had to rent a 2nd truck & they were very helpful. They had a little computer trouble but got through it. Very friendly staff!!!

Eloy S.
Rating:

Very pleasant experience! Staff are very friendly & helpful.

Anthony H.
Rating:

Customer did not leave a comment.

Ronald F.
Rating:

Customer did not leave a comment.

Hilary K.
Rating:

Customer did not leave a comment.

Freddie H.
Rating:

Customer did not leave a comment.

Theresa S. | First Impressions |
Rating:

Seth was very helpful. He showed me the access panel for entering the storage building and explained to me the things I need to do to NOT make an alarm go off. Very important.

Michael K.
Rating:

Nothing. I'm a Retired Military Veteran and I HONESTLY have to say that this is the BEST experience I've EVER had with a U-Haul Customer Service Rep and a clean vehicle! Would recommend this location to anyone! 10 Stars!!!

Melissa P.
Rating:

Very friendly staff and they helped me out when my truck number ended up not being the same as the unit i was suppose to have. They are awesome

Toya T.
Rating:

Customer did not leave a comment.

Eugene B.
Rating:

Customer did not leave a comment.

Joseph T.
Rating:

Customer did not leave a comment.

Linda H.
Rating:

Customer did not leave a comment.

Bruce D.
Rating:

Jonas was extremely helpful and very friendly. I thought he did an excellent job.

Kathryn S.
Rating:

Great place!! Very professional!! Extremely helpful and kind!! Thank you!!

Kathryn S.
Rating:

Jonas was so kind and helpful I definitely will rent there again. I only had trouble with the after hours drop off online. Tried doing when I got home. Had pics but didn't realize I had to be at u haul to make it work. I'm 67. Not that great at doing online things. Was very happy with everything there. Will always rent from there! Thank you!

Craig S.
Rating:

Customer did not leave a comment.

Stanley Z.
Rating:

Customer did not leave a comment.

david V.
Rating:

Customer did not leave a comment.

MIKE G.
Rating:

Customer did not leave a comment.

Michael D.
Rating:

All is well.

Tony T.
Rating:

Customer did not leave a comment.

Jonathan K.
Rating:

Customer did not leave a comment.

Shane P.
Rating:

The guy seemed annoyed the whole time. Didnt even put my car transport on right. Thank god i noticed before i put a car on it.

Cheryl M.
Rating:

Customer did not leave a comment.

Alvin B.
Rating:

Very unprofessional environment. I'm a African American and this young man was watching a video directly in front of me using racial slurs.

Alan M.
Rating:

The staff there is very helpful and courteous

Joseph K.
Rating:

Customer did not leave a comment.

stephanie M.
Rating:

Customer did not leave a comment.

Mike P.
Rating:

very helpful and met me at the dropoff point

Cynthia S.
Rating:

Customer did not leave a comment.

maxine m. | First Impressions |
Rating:

The two guys who helped me were excellent.

Susan J.
Rating:

Communication between the storage place and driver/delivery person was not good. Because of this, I wasted a morning waiting for my U-Box. When I called about this, I was told the manager would get back to me. A few hours later, I was still waiting for his/her call. I called again and the issue was resolved.

Jeffrey W.
Rating:

Customer did not leave a comment.

Hanane B.
Rating:

The online app didn’t work so I had to wait for 30 min to get to talk to the Uhaul employees. I was also charged way more than I expected.

Eugene T.
Rating:

Customer did not leave a comment.

David F.
Rating:

I did not get what I wanted and this was the 4th location that I was directed to go to. The equipment got done what I needed but not the way I would've like. All the customer service people were great - until - I got to the traffic person - what a MISERABLE experience. I will use Ryder next time

April S.
Rating:

Customer did not leave a comment.

Jonathan M.
Rating:

Customer did not leave a comment.

Russell K.
Rating:

Customer did not leave a comment.

Craig S.
Rating:

I wasn’t given an option for drop off date...or it auto filled. Subsequently I was over charged. I was charged for a week rental when I only had it for less then 24 hours. Please advise!!!!

Amanda B.
Rating:

I was charged $54.13 and received a receipt for my rental but my bank statement is showing an additional charge by UHaul for $17.38. I'm not happy with this because I was not advised of this fee and still do not know what it is for. I would like refund of $17.38!

Catherine G. | Overall Experience |
Rating:

Great U-Haul and storage Facility.

April S.
Rating:

Staff was very personable and we'll versed in the steps and duties. They were very accommodating and informative. I am grateful for their professionalism!!!

Rebecca P.
Rating:

Customer did not leave a comment.

David W.
Rating:

Very smooth and problem-free process. It made moving day less stressful.

Leif R.
Rating:

Kaleb is a great manager, and gave great service!!!

Daniel D.
Rating:

Customer did not leave a comment.

sherry W.
Rating:

Customer did not leave a comment.

Jennifer W.
Rating:

Customer did not leave a comment.

Ashley D. | First Impressions |
Rating:

Talked to 3 different uhaul places and all were different answers. Long story shirt it was alot more money than originally told.

John H.
Rating:

tell anyone that rents about you cleaning fee. I was charged $20.00 for a little mud on the floor mat of the drivers side. yes I bet you have that in the contract, But who is going to read that whole contract. when I go to a hotel I don't get charged for the tub being dirty and you know why that is part of the service provided as this should have been. well I will not rent from you again I have told all my fellow contractors about the cleaning deal so I would bet they are going to budget like me and yes a little mud on the floor mat will not get you a cleaning charge at budget. but thank you for the survey I feel better still out $20.00 but lesson learned

Molly M.
Rating:

Customer did not leave a comment.

Matthew B.
Rating:

Had problem with GPS finding that location. Gentleman working there said that it’s happened before. I clicked right on the address attached to the link Weird

Cheryl H.
Rating:

Couldn’t get up to building due to pavement work but staff came out to truck and took it around for me . Very friendly staff

Brett H. | First Impressions |
Rating:

Nice new facility. Helpful staff. All around great experience

Catherine G.
Rating:

Customer did not leave a comment.

Stephen G.
Rating:

Customer did not leave a comment.

Arthur V.
Rating:

rented pickup to haul their car hauler at another location.they never gave me a ball hitch and had to buy one!

Jeffrey M.
Rating:

Customer did not leave a comment.

Kelly P.
Rating:

Customer did not leave a comment.

Thomas F.
Rating:

Extremely bad experience. Rented a pick up truck, didn't notice damage to the tailgate until unloaded the items. Manager accused us of damage, which we did not do. After much conflict he charged our credit card $500 which we did not authorize. As we were leaving we saw a light pole laying in the area where they keep the vehicles. Obviously someone had backed into the light pole base to with enough force to remove the pole from the base. We took pictures. So apparently we paid the deductible for their insurance so they can have the vehicle their employee damaged repaired. Very rude and dishonest location. Would never go back or recommend.

Dan M. | First Impressions |
Rating:

Helpfull

Kerry M.
Rating:

Customer did not leave a comment.

Fernando R.
Rating:

Customer did not leave a comment.

Linda H.
Rating:

Customer did not leave a comment.

William T.
Rating:

Nice use of an empty property with investments. I love the fact that the inventory level was the highest in my area, I would like to see large inside storage units added to the facility

Mark F.
Rating:

Did my reservation online, gave me a different location. They called and did not have the vehicle I needed. I was given a lot of attitude and excuses. So I stopped by the Rock Island location, they helped. Only reason I still did business with U-haul.

RANDELL L.
Rating:

Better than other Quad City area U-Haul locations, but still, U-Haul! When we arrived, we were told the truck was available for only 3 hours, when we'd been scheduled for 12! She said the reservation was on-line and only covered 3 hours, when in fact it was made in person at that location 2 weeks earlier. Manager, Caleb, stuck up for his employee and threatened twice to keep the truck when they were "trying to work with us" to overcome a 9-hour discrepancy. They "let" us have the truck for 6 hours - we had it back in 5....and Caleb told me I should apologize to his employee for "yelling at her", which I did. She then said she'd changed the time for us to 3 p.m......proving that she'd said 3 hours originally - the reason we were so upset. She lied to cover her mistake and he stuck up for her. No one offered to apologize to us for the original mistakes that were U-Haul's responsibility. Also, they couldn't print the receipt we were to have before leaving with the truck, and they could not text photos of the truck prior to our leaving. When we returned we worked with a young man named Seth who was courteous, professional and efficient and very pleasant to work with. There's a reason Budget and Penske trucks are always all rented in Quad Cities....customer service and good management.

No reviews have been submitted for this location.

Back
To Top