Customer Reviews for U-Haul Moving & Storage of Rock Island

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rock Island

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Daniel D. on

Rating:

Customer did not leave a comment.

sherry w. on

Rating:

Customer did not leave a comment.

Jennifer W. on

Rating:

Customer did not leave a comment.

Ashley D. on

Rating:

Talked to 3 different uhaul places and all were different answers. Long story shirt it was alot more money than originally told.

John H. on

Rating:

tell anyone that rents about you cleaning fee. I was charged $20.00 for a little mud on the floor mat of the drivers side. yes I bet you have that in the contract, But who is going to read that whole contract. when I go to a hotel I don't get charged for the tub being dirty and you know why that is part of the service provided as this should have been. well I will not rent from you again I have told all my fellow contractors about the cleaning deal so I would bet they are going to budget like me and yes a little mud on the floor mat will not get you a cleaning charge at budget. but thank you for the survey I feel better still out $20.00 but lesson learned

Molly M. on

Rating:

Customer did not leave a comment.

Matthew B. on

Rating:

Had problem with GPS finding that location. Gentleman working there said that it’s happened before. I clicked right on the address attached to the link Weird

Cheryl H. on

Rating:

Couldn’t get up to building due to pavement work but staff came out to truck and took it around for me . Very friendly staff

Brett H. on

Rating:

Nice new facility. Helpful staff. All around great experience

Catherine G. on

Rating:

Customer did not leave a comment.

Stephen G. on

Rating:

Customer did not leave a comment.

Arthur V. on

Rating:

rented pickup to haul their car hauler at another location.they never gave me a ball hitch and had to buy one!

Jeffrey M. on

Rating:

Customer did not leave a comment.

Kelly P. on

Rating:

Customer did not leave a comment.

Linda S. on

Rating:

Customer did not leave a comment.

Thomas F. on

Rating:

Extremely bad experience. Rented a pick up truck, didn't notice damage to the tailgate until unloaded the items. Manager accused us of damage, which we did not do. After much conflict he charged our credit card $500 which we did not authorize. As we were leaving we saw a light pole laying in the area where they keep the vehicles. Obviously someone had backed into the light pole base to with enough force to remove the pole from the base. We took pictures. So apparently we paid the deductible for their insurance so they can have the vehicle their employee damaged repaired. Very rude and dishonest location. Would never go back or recommend.

Dan M. on

Rating:

Helpfull

Kerry M. on

Rating:

Customer did not leave a comment.

Fernando R. on

Rating:

Customer did not leave a comment.

Linda H. on

Rating:

Customer did not leave a comment.

William T. on

Rating:

Nice use of an empty property with investments. I love the fact that the inventory level was the highest in my area, I would like to see large inside storage units added to the facility

Mark F. on

Rating:

Did my reservation online, gave me a different location. They called and did not have the vehicle I needed. I was given a lot of attitude and excuses. So I stopped by the Rock Island location, they helped. Only reason I still did business with U-haul.

RANDELL L. on

Rating:

Better than other Quad City area U-Haul locations, but still, U-Haul! When we arrived, we were told the truck was available for only 3 hours, when we'd been scheduled for 12! She said the reservation was on-line and only covered 3 hours, when in fact it was made in person at that location 2 weeks earlier. Manager, Caleb, stuck up for his employee and threatened twice to keep the truck when they were "trying to work with us" to overcome a 9-hour discrepancy. They "let" us have the truck for 6 hours - we had it back in 5....and Caleb told me I should apologize to his employee for "yelling at her", which I did. She then said she'd changed the time for us to 3 p.m......proving that she'd said 3 hours originally - the reason we were so upset. She lied to cover her mistake and he stuck up for her. No one offered to apologize to us for the original mistakes that were U-Haul's responsibility. Also, they couldn't print the receipt we were to have before leaving with the truck, and they could not text photos of the truck prior to our leaving. When we returned we worked with a young man named Seth who was courteous, professional and efficient and very pleasant to work with. There's a reason Budget and Penske trucks are always all rented in Quad Cities....customer service and good management.

Susan T. on

Rating:

Customer did not leave a comment.

TOM K. on

Rating:

Excellent service. My needs appear to be this U-Haul location's staff highest priority. Very good experience.

Tony C. on

Rating:

Nothing

Daniel R. on

Rating:

Great staff!

Myron F. on

Rating:

Customer did not leave a comment.

Lorie B. on

Rating:

Customer did not leave a comment.

DANA K. on

Rating:

No problems Easy check in and easy check out. Staff very nice.

Brian F. on

Rating:

Customer did not leave a comment.

Saul S. on

Rating:

Have a concerning attitude when you didn't have what I reserved online. Appliance dolly

MICHAEL R. on

Rating:

Customer did not leave a comment.

Alexander D. on

Rating:

I’ve used the 24/7 app (or whatever it’s called) and it was awful. However after just picking up the truck in person from an employee, it was great and easy.

Tara C. on

Rating:

Extremely nice location.

Una G. on

Rating:

Customer did not leave a comment.

DANIEL C. on

Rating:

Quick and great quality. Customer service was very good.

john w. on

Rating:

Customer did not leave a comment.

Jessica S. on

Rating:

Customer did not leave a comment.

Jesse w. on

Rating:

Customer did not leave a comment.

Geoffrey P. on

Rating:

I was in a difficult situation and UHaul people at both ends were so helpful. I cannot thank you enough.

Ann W. on

Rating:

Customer did not leave a comment.

Mary B. on

Rating:

was excused of not filing the tank up to the level of it was when first took it. They did let it go which I appreciated

ken t. on

Rating:

Vehicle was filthy!

BRUCE D. on

Rating:

Truck storage area should have been swept out before we rented it...not a big deal but something to give customer a better experience. Thought 'per mile' charge was too high, but truck rental process was simple and truck was easy to drive.

MARK H. on

Rating:

Quick, Easy and Efficient ... Thank you R.I. U-haul

Shakayla A. on

Rating:

Customer did not leave a comment.

Penny B. on

Rating:

5 Star all the way. Fast, Efficient, Top Notch Service, Easy, Convenient and the Best Price. Would recommend over and over. We will definitely be back.

WILLIAM K. on

Rating:

Customer did not leave a comment.

Duane C. on

Rating:

Customer did not leave a comment.

Ken M. on

Rating:

Customer did not leave a comment.