Customer Reviews for U-Haul Moving & Storage of Rock Island

602 reviews

3840 46th Ave   Rock Island, IL 61201

(309) 948-5022

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(309) 948-5022

3840 46th Ave
Rock Island, IL 61201

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Van got stuck in snow easily but over all was good. Staff very helpful and friendly. Everything handled quickly and easily.

SYLVIA R. 
Rating:
5.0

Nothing, I've been in many rides and this was one of the smoothest drives that I've took!! This was an awesome experience. I will use this location 💯 again!!!

XHEMIL Q. 
Rating:
4.0

Customer did not leave a comment.

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY V. 
Rating:
4.0

Na

nora p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
2.0

We had to go to 3 separate locations for a working trailer we reserved and paid for several days in advance

Scott M. 
Rating:
1.0

I lost the key to my storage and I was told to wait until the morning for maintenance to open it. The next day I was told maintenance doesn’t do that. Wasted money and time.

Ronique J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie D.  |  First Impressions 
Rating:
5.0

The desk reception was very helpful. Knowledgeable and informative. The facility itself was very convenient with being able to pull in your car to get out of the elements. The facility inside and the unit itself were very clean. A job well done by the U-Haul staff.

olitio r.  |  First Impressions 
Rating:
5.0

na

NORA P. 
Rating:
5.0

Customer did not leave a comment.

Doug E. 
Rating:
5.0

Truck did have a crack in fender and also leaked threw seems in door when loading and unloading

CHRISTOPHER E. 
Rating:
5.0

Keep up the good work and excellent service

JOHN M. 
Rating:
5.0

Really good experience

KELLY G. 
Rating:
4.0

It's cool so far. I've made a couple mistakes with procedures but so far so good. Have been treated with respect by the staff.

Joe P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCIS S. 
Rating:
5.0

Staf was very helpful, freindly and informative. And the facilities are awesome. Definitely recommend

Michael M.  |  First Impressions 
Rating:
5.0

Caleb is the reason we had several storages and will use him and uhaul in the future. He is the reason we will return when we have the need for storage again. THANK YOU!!

DEAN C.  |  Overall Experience 
Rating:
5.0

Everything went great

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

ROJEANNA M. 
Rating:
5.0

Customer did not leave a comment.

GLORIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD V. 
Rating:
5.0

The staff was excellent, the truck I rented was clean, and the storage facility is maintained in top notch condition

DANIEL G. 
Rating:
3.0

Tell your customer what is wrong with the equipment before they get it so they don't worry about it when traveling

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Offers better options for protecting your things than any other facility I've seen.

Kristal T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

omar j.  |  Overall Experience 
Rating:
5.0

Great customer service experience! Thank you for the help coming out and making sure the equipment had everything functioning prior to my departure.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

For the short time we needed a rental place, I was very grateful to have a clean, safe and secure place to have my daughter’s things accessible when needed. I was able to have a trolley available when we needed to use them.

Kevin B.  |  Overall Experience 
Rating:
5.0

This is a super fine service. Everything was handled efficiently and without a hitch.

JAMES S. 
Rating:
5.0

It wasnt cleaned out. Dirt in the back, and sticky soda and crumbs in the front. I was traveling with my kid so I didnt care, just was a little surprised

LAUREN A. 
Rating:
5.0

Nothing really. Sales Associate was very professional and helpful.

MELODYE A. 
Rating:
5.0

Outstanding staff!!!

Carol G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Store was clean, truck was clean, but the truck that I had seemed like it was way overdue on maintenance and needed a tune-up. I'm glad I only needed it for local travel. Going over 55 it shook terribly, brakes squealed, and there was a weird click/squeek that routinely happened shifting into second gear.

Stephen R. 
Rating:
5.0

n/a

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

TERESA T.  |  First Impressions 
Rating:
5.0

I used the storage facility for a month. It was exactly what you would want. It was clean, convenient and the staff was very friendly and helpful.

CLARA S.  |  Overall Experience 
Rating:
5.0

This facility is a busy place! The staff is helpful and everything is just as one would expect!

David T.  |  Overall Experience 
Rating:
4.0

Staff was unfriendly and not very willing to explain things clearly if wasn’t for the staff would of given 5 stars

Damian D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Guys were very helpful and friendly.

DEBORAH W. 
Rating:
5.0

Customer did not leave a comment.

LEE G. 
Rating:
1.0

Sat (per signage) waiting for them to come check my truck in and no one came out.

LORI G. 
Rating:
4.0

Customer did not leave a comment.

Avis T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HAROLD WAYNE C. 
Rating:
5.0

I should've got the guys name, but it was a guy and girl working 10/23/21 around 930am. Was originally supposed to pick up in Hamton, il but had to pick it up in Rock Isalnd in stead. Gave me extra miles to cover the extra I had to drive (hampton was a lot closer to my move). No hassle, extremely helpful. The girl workin was as well, just dealt with the guy 95% of the time. Good workers are hard to find these days and they both are in my opinion.

LOUIS D. 
Rating:
5.0

The young gentlemen was quite nice and professional.

EMMANUEL N. 
Rating:
4.0

Customer did not leave a comment.

Nancy D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GLORIA B. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Truck was a bit rough & Jerry but Overall experience was good, good customer service, friendly staff, great location, will use & recommend them in the future.

TARISITA N. 
Rating:
4.0

Customer did not leave a comment.

Jordon M.  |  First Impressions 
Rating:
5.0

Excellent staff

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

evelyn r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
4.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

I’m a first time customer. I was very pleased with the staff’s friendliness, helpfulness and courteous service.

CLARA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KENNY P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Rental was seamless and easy. Truck was ready for pick up at requested time. Customer service rep was courteous and efficient.

JADA T. 
Rating:
5.0

Customer did not leave a comment.

Carol J. 
Rating:
4.0

Was skeptical about this uhaul place at first because I was so used to the one in Davenport. I am extremely impressed with the staff and the facility. Thank you.

CAMERON MICHAEL D. 
Rating:
5.0

Fair and reasonable price

RUDOLPH H. 
Rating:
2.0

I was advised by the young man who rented the vehicle from me to NOT do the pre/post rental inspections, as their facility was in a technology "black hole", which resulted in an extra fee upon return of the vehicle, since I followed his instructions instead of the instructions on the contract. Since he is a representative of the company, I would expect him to not only look out for the company's best interest, but also the future rental possibilities from the customer. Also, something needs to be done so that this address is the one given out, instead of Nico's Tire Store (bad part of town).

MICHELLE RENEE R. 
Rating:
5.0

The crew on hand for pickup as well as drop off were over the top friendly and helpful.

Mike M. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW U. 
Rating:
5.0

Customer did not leave a comment.

YWCA Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIN J. 
Rating:
5.0

Make web site equipment return easier to locative

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

DANNY S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS N. 
Rating:
5.0

Nothing at all. The young man who helped me was friendly and efficient.

DAVID R. 
Rating:
5.0

I have rented many, many U-Haul's over a few decades. This place is the absolute BEST location I have ever rented from. Best equipment, knowledgeable staff, and friendly service. I will not use any other local U-Haul establishment other than this one.

GABRIEL S. 
Rating:
5.0

Website would not allow me to schedule a Sunday drop off, but I was able to drop off anyway.

CRAIG S. 
Rating:
5.0

Was difficult doing the long process with cell phone after hours took 45 mins with all the photos, alternate phone number,pass port,and didn't give me a code had to call uhaul number support but she was very nice she got me a code for the box and i got my key

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  First Impressions 
Rating:
5.0

outstanding facility and especially personnel! Totally impressed with both the young gentleman working the counter, Seth & Jett. Both of them were professional, kind, extremely helpful, and an absolute joy to work with. I have told everyone I know how outstanding these two gentlemen were and how impressed I was with the organization and the cleanliness of the facility. Thank you so much!

Carol G.  |  First Impressions 
Rating:
4.0

The mobile check in doesn't work. It would have been nice to know so I didn't sit in my car for 15 minutes trying to get it to load. When I went into the store the employee told me “yeah cell service isn't great here”. If it's a known issue then do not allow this option at this location.

Zachary F. 
Rating:
5.0

Quick in and out and Friendly employees!!

DANIEL S. 
Rating:
5.0

Great service! Thx

BRIAN F. 
Rating:
5.0

Friendly helpful staff, clean storage facilities and trucks

LISA P. 
Rating:
5.0

Everyone very helpful and kind. Keep it up

JUDI K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Great as is!

RANDY N. 
Rating:
5.0

Customer did not leave a comment.

ADRIANO M. 
Rating:
5.0

Keep doing the great job and the friendly, welcoming customer service crew.

SALWA ALI E. 
Rating:
2.0

Better communication. My containers were shipped to this location correctly, but then were delivered 5 days late to my location. They were then picked up 5 days late, only after I called to let them know no one had come to pick them up. I was never notified of the containers would be late, or that they wouldn't be picked up on time.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

For a customer's first visit, accompany them to the entry area and show them how to use the electronic card to disarm the alarm to their storage unit.

TIMOTHY D. 
Rating:
5.0

The Van we rented was a 2021 Model with approximately 5k miles. The interior was absolutely filthy when we obtained the Van for rental. It was obviously not cleaned or re-conditioned from the prior renter. It is unacceptable to me to rent a vehicle which is delivered unclean, specifically in the current COVID-19 environment with a known high risk of illness due to unsanitary or non-hygienical pro-active protocols.

MICHAEL B. 
Rating:
4.0

There were cockroaches in the trailer. We saw them before we loaded and hope we killed all of them prior to loading the 2 pieces of furniture. The staff was great and apoligetic. I showed them the cockroaches and he seemed concerned.

RANDY A. 
Rating:
1.0

Get Serice

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

The people at Rock Island U-Haul were very helpful and friendly. Great service...

THEODORE K. 
Rating:
5.0

Customer did not leave a comment.

ANN L. 
Rating:
5.0

N/A

JAMES N. 
Rating:
5.0

Very nice facility. Check in was quick and easy.

Robert S. 
Rating:
5.0

Not put a dolly in the truck unless the customer requested one. It was in the way and took up wall space for me to secure items against the wall.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Great customer service expedient operation

DONALD A. 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
1.0

There was German cockroaches in the back of the vehicle. I had drove the vehicle from the location to my apartment and back once I noticed I wasn't going to be able to use the vehicle. Then the employees at the location tried to bill me for the gas. I was very stern and I believe that was waived. I had tickets to a baseball game Saturday and I was unable to make it because the cockroach incident set me back about an hour and a half. Also I was on hold for 25 minutes before arriving to the location to return the first vehicle I was given. Thankyou for your time have a good day.

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

ALICIA M. 
Rating:
5.0

Great service and people!!

KATHRYN S. 
Rating:
5.0

Nothing. It was perfect! Jonas is fantastic!

AMY M. 
Rating:
1.0

Caleb Williams the General manager at our drop off location was rude and disrespectful to me and my wife. We ask about the free month on a storage unit from a email sent to us from UHaul . He said he didn't have the size we wanted and it was up to him to refuse the offer. So we paid the rent on two smaller units, no wanting to argue after our 14 hour drive. We called the UHaul number on the web site and talked to them, they were real nice and said they would sent them a email correcting the problem and for us to go in and get a refund back on our card. When we went back in the store the next day and ask about our refund , they were rude and disrespectful again , said they got the email but the girl that sent it wasn't his boss and said we were out of luck getting a refund. We are now getting ready to rent our third UHaul. Waiting on a call back for the 20% discount.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

DEAN C. 
Rating:
5.0

Very helpful

DANIEL D. 
Rating:
5.0

Very courteous and professional. All of my questions were answered.

JAMY T.  |  First Impressions 
Rating:
5.0

Very courteous and professional, answered all of my questions. I was very impressed with the process from start to finish and will be using this location again in the near future even though there is one closer to my house.

JAMY T. 
Rating:
5.0

Truck was late which was frustrating but the employee did everything he could and made it right. I appreciate the customer service he provided.

ADAM U. 
Rating:
4.0

Have your corporate get it together. These guys were great. All of my experience with u-haul this time was a nightmare. And that is not an exaggeration. No problem with the rock island location- however =moving is hard enough. Many on hold calls that were never picked up after an hour plus wait. Your business has become very very insufficient. You are no longer customer oriented. Making people drive 3+ hours to pick up there truck??? Your company is a solid mess. I have used u-haul for all my moves -many. I have never been left hanging till the last minute to know if I even had a truck to move with. Movers booked etc. miserable experience. I am surprised all your help didn't walk out on you. NEVER again will I waste my time and struggle to do business with you. What a shame.

DENISE T. 
Rating:
5.0

Everyone at the Rock Island location were amazing... From pick up to drop off - they were all incredibly friendly and helpful. I seriously could not have asked for anything more.

MARY D. 
Rating:
5.0

Customer did not leave a comment.

DYLAN B. 
Rating:
4.0

Have the vehicle at the original rental location. Had to drive 35 miles to pick it up

Randall A. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN W. 
Rating:
5.0

Customer did not leave a comment.

Cheryl A.  |  First Impressions 
Rating:
4.0

I am very pleased with our unit.

CHARLES G.  |  First Impressions 
Rating:
5.0

Only "complaint" I might have was that it was a bit confusing to know how to access the unit. It was explained but would have been better to be shown. Staff willingly came from front office to show me how to do security card, however I had some difficulty removing the zip tie from the unit.

Jennifer M.  |  First Impressions 
Rating:
5.0

Gentleman who helped me was very nice and quick as I was stopping in on my way to work. Received the keys and stored my items in less than 20-25 minutes. Thank you!

christina g.  |  First Impressions 
Rating:
4.0

Would have preferred two handicapped storage units due to arthritis.

Renee L.  |  First Impressions 
Rating:
5.0

Chase was very helpful and I would definitely be back to use your moving facility and equipment.

Amber D.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Kenneth K.  |  First Impressions 
Rating:
5.0

My only concern is whether the space we rented was really the 8 X 10 X 10 that I am paying for. The queen size mattress and box spring are very tight when laid on their side from front to back. This caused the door to rip the plastic cover and sheet on the mattress. Otherwise, The access was a little confusing due to our inexperience with the facility, however the staff at the U-Haul store were very helpful and explained everything to our satisfaction. They were very helpful and checked on us to be sure we were doing okay and had no further questions. My thanks to them.

Anita M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexis F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Veronica W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NANCY C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John W.  |  First Impressions 
Rating:
5.0

Seth was very helpful. He showed me the access panel for entering the storage building and explained to me the things I need to do to NOT make an alarm go off. Very important.

Theresa S.  |  First Impressions 
Rating:
5.0

Nice new facility. Helpful staff. All around great experience

Brett H.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top