Customer Reviews for U-Haul Moving & Storage of Roxborough

3791 reviews

8300 Ridge Ave   Philadelphia, PA 19128
(Ridge and Port Royal)

(215) 482-7015

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 482-7015

8300 Ridge Ave
Philadelphia, PA 19128
(Ridge and Port Royal)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager that we worked with named Quincy Quintos was absolutely incredible. He accommodated our needs quickly and efficiently. We feel lucky to have had him there when we needed additional help. He is an employee you undoubtedly want working for you long term!

JULIANNA M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY G. 
Rating:
5.0

Customer did not leave a comment.

Ayo P. 
Rating:
5.0

By far the best U-haul I have ever experienced. Utilized them numerous times and Percy and crew are outstanding!

MARGARET G. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

STACY D. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Excellent!!!

Donnell W. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Steering wheel would lock up. Difficult to start

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

Annie S. 
Rating:
1.0

Customer did not leave a comment.

RITA S. 
Rating:
5.0

Customer did not leave a comment.

Gena M. 
Rating:
5.0

Nothing. Vehicle was ready on arrival and clean. Check in paperwork was done quickly & efficiently.

FREDDIE M. 
Rating:
5.0

Customer did not leave a comment.

DOZIE M. 
Rating:
5.0

Nothing

RODNEY G. 
Rating:
4.0

We never received an email receipt.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
2.0

Get more then one person on the counter so people aren't waiting 20 minutes past their reserved time. I am still waiting for the receipt that was supposed to be e-mailed to me.

Gary O. 
Rating:
4.0

Customer did not leave a comment.

Judith S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Brando the person help me was very nice and helpful

FABIOLA G. 
Rating:
5.0

Very unhappy with my Uhaul ordeal. I was t the Norristown Pa location and they did not have a tow do;y for me...one showed up as I was leaving but I could not have that one as it was promised the next day....So I had to call the 800 number and although it was helpfull I had to drive 26 minutes out of my way which equates to an hour to get a tow dolly and that location had four of them just sitting there. Four...one of which could have been transferred to the Norristown location for their needs the next day as I was there and in need that day.

SCOTT O. 
Rating:
5.0

Customer did not leave a comment.

TYBRIA A. 
Rating:
5.0

Drop off was a little confusing- one of the employees said I would get an email receipt and I haven't. I may have just misunderstood them but I would appreciate clearer instructions/expectations for how the return process goes

SAMANTHA C. 
Rating:
5.0

Customer did not leave a comment.

Marissa G. 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
5.0

Customer did not leave a comment.

Ruthann D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
1.0

Customer did not leave a comment.

MONTASIA B. 
Rating:
5.0

NA - experience was great and fast.

RODRIGO F. 
Rating:
5.0

Customer did not leave a comment.

Randall G. 
Rating:
1.0

Customer did not leave a comment.

ANYEE B. 
Rating:
3.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

The storage unit was perfect and a great price thank you U-Haul

Linda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew T.  |  Overall Experience 
Rating:
5.0

Smooth experience... No complaints at all....

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

HASAUN H. 
Rating:
4.0

Customer did not leave a comment.

KARON H. 
Rating:
1.0

Customer did not leave a comment.

GERMAN A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
4.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

LAUREN S. 
Rating:
5.0

Customer did not leave a comment.

ALLAN S. 
Rating:
5.0

Customer did not leave a comment.

Mohammad A. 
Rating:
5.0

Very quick and easy process. Move went smoothly. Thanks!

MATHIEU B. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

Parker W. 
Rating:
5.0

YOU ARE DOING FINE.

ANDREW C. 
Rating:
3.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Not nickel and dime us with fees.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

PAIGE G. 
Rating:
5.0

So sadly my aunt passed away a few months ago and she left me some of her furniture. My nephew bought her house, so I had to move the things out quickly. Someone suggested to rent a U-Haul because it's only $20 for the day. When I called the first time, Tim was very helpful with the information about the rental. I was stressing because I was not sure how I was going to get the furniture into the truck by myself being that it was too heavy for one person to lift. When I went into the store to set up the rental, Brandon gave more information telling me that the website had a “moving labor” tab or to just go onto the “movinghelp.com” website where I could hire movers to help with the moving. After having not much luck on my outdated computer, I called U-HAUL again for assistance and a very nice person Stacey went above and beyond to help set everything up for me and all I had to do was connect with the movers. The first set of movers, Right Choice Moving went very well. The second set of movers did not call or show so I was stuck. It was too late to reserve anyone else and not enough light in the storage unit because it was getting darker so I had to wait. The next day, Q-Haul came to the rescue and loaded the furniture into the storage unit. Later that day I took the truck back to U-HAUL and explained the situation and they were so kind to not charge me for the second day. I was really pleased with the whole U-Haul experience . For not knowing what I was doing from the get go, it was a relief and I was grateful to be surrounded by informative and knowledgable employees. Everyone was so helpful and patient, the 10' truck was easy to drive, they have cool stuff in the store like packing tape and plastic wrap for glass, you can rent dollies, the prices are affordable, and a bonus--they provide additional assistance with moving help. (P.S. I discovered that they even have their own storage unit rentals.) They are the complete package of moving essentials.

Mary H. 
Rating:
5.0

These location is awesome, first rate!

David W. 
Rating:
5.0

Great service. Please, increase the salary of your employees.

Leonel N. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Lucas P. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
1.0

Mileage was off when I got in truck and was charged for it

Dino D. 
Rating:
5.0

so fast and easy. thanks!

LEIGH N. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo I. 
Rating:
3.0

Customer did not leave a comment.

Heidi G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
5.0

I was not happy moving the pickup to a new locations.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

C R. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

I was charged double due to someone at this location not logging in the proper miles of the previous rental. I was charged for their miles as well as my own and after speaking with the GM I was told that it was also my fault as well as theirs. I won't be renting from u-haul anymore. Terrible way to treat customers.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Nothing

CRYSTAL D. 
Rating:
5.0

Quick pick up, drop off. Very courteous

Lisa M. 
Rating:
5.0

None. I was very happy.

Peter L. 
Rating:
5.0

Staff friendly and answered all my questions made me feel comfortable will definitely rent again

Percell B. 
Rating:
5.0

I have avoided this location for a lot of years because of a few horrible experiences. Well, I am happy to relate that things are MUCH better now! Prompt, courteous, helpful service- I will be back!

Joseph S. 
Rating:
5.0

I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.

VERONICA S.  |  Overall Experience 
Rating:
5.0

The customer service agents we're excellent.

Gregory R. 
Rating:
1.0

This was a horendous experience from start to finsih. If there was a lower rating than Poor, i would have selected that. Just awful

Shane C. 
Rating:
5.0

Customer did not leave a comment.

matthew N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
1.0

The young lady that worked there in August but the new guy is simply awful He handed me my receipt by punching me in the middle of my chest with it after returning the equipment He was terribly argumentive and I had to ask the manager at the location to help me even make my reservation. It was all I could do to keep my cool. Horrible personality to be working with the public. I wish the young lady would not have left she was allsome.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.

Daniel B.  |  Overall Experience 
Rating:
5.0

Quincy & staff are very good. Thankyoi

robert b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

No improvement needed. Equipment and truck was available when we needed. Easy pickup and drop off experience

Laura T. 
Rating:
5.0

Customer did not leave a comment.

Aesha M. 
Rating:
5.0

Location is very convenient. I was very happy with ability to access storage facility whenever needed.

Allyson C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayna G. 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
5.0

Customer did not leave a comment.

Clinton G. 
Rating:
5.0

The vehicle had very low mileage making it difficult to know which was the trip computer and which was the actual mileage. A mix up happened between the 2 when checking in and I was charged for extra mileage I didn't actually drive. The staff was excellent and corrected the milage refunding me my money after I showed them cell phone photos of the milage from before and after my drive.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
3.0

Customer did not leave a comment.

JAMES M.  |  Overall Experience 
Rating:
3.0

Store was fine, I have no complaints there. I would like to call out that it's not made very clear that your reservation is guaranteed but your pick up location is not. I was told 2 days before my reservation that my equipment was not available at my desired location (which was 5 minutes from me) and that I now had to go 45 minutes away to get the equipment. Furthermore, I luckily called customer service to ask a question and found out that my equipment was never checked in to that location, so they had to find another rental for me.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Easy to rent and return off-hours. No contact! Good experience all around

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

MICHAELDOMINIC M. 
Rating:
5.0

Did the mobile rental and return, I was surprised how smooth everything went with mobile rental and return A+

Lewis Y. 
Rating:
3.0

Customer service was lacking and rude. Didn't provide the right additional add ons.

LIEN Q. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

RHONDA S. 
Rating:
5.0

The girl working the counter for pick up and check out was amazing! Very helpful and very fast. A++

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Quincey was extremely helpful and very accommodating!

Julia F.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Brett W.  |  Overall Experience 
Rating:
5.0

Great customer service.

LANCE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ryan M.  |  Overall Experience 
Rating:
2.0

Quincy was the only staff member I liked. Everyone else was aloof and lazy. Unit was full of leaves, spider webs and was nasty.

Nick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne F.  |  Overall Experience 
Rating:
5.0

Very good service, helpful staff members

Brett M.  |  Overall Experience 
Rating:
5.0

The workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+

Hillary H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devaughn N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clara B.  |  First Impressions 
Rating:
5.0

The young last was helpful during a stressful time

Noel R.  |  First Impressions 
Rating:
4.0

I will continue to use this facility.

Stephen M.  |  Overall Experience 
Rating:
3.0

The employees at the Roxborough location are knowledgable and helpful. But there aren't enough of them. Please hire more staff, especially at peak periods (like the Friday before Labor Day).

Thomas W.  |  First Impressions 
Rating:
5.0

You guys are the GOAT!

Stephen M.  |  First Impressions 
Rating:
5.0

Dennis was very kind, patient and helpful. He is to be commended for his customer service.

Sara K.  |  First Impressions 
Rating:
2.0

I was charged TWICE for the uhaul that I rented. $222.48 on July 1 and $226.94. I need to be reimbursed ASAP. Thank you.

Carolyn G.  |  First Impressions 
Rating:
5.0

Both of the staff were pleasant and helpful. Dionna (manager) was especially impressive, not only with me but I witnessed her remarkable patience with another customer who was in front of me.

Eric D.  |  First Impressions 
Rating:
5.0

Dioanna was very nice and very helpful

Ruthann D.  |  First Impressions 
Rating:
5.0

The best U-Haul place I been too! Great customer service!!!

Alan W.  |  First Impressions 
Rating:
1.0

Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police

IBN A.  |  Reservation 
Rating:
5.0

The team at the Roxborough UHaul are the best! They helped when I forgot how to log in and out to my storage space. I would recommend using this site for your storage needs.

Karen W.  |  Overall Experience 
No reviews have been submitted for this location.

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