Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gas was not at 2/3 full when we picked up truck so we had to fill it up and lost money
STEPHEN L
Rating:
5.0
continue to keep up the excellent work and customer service
SONYA S
Rating:
5.0
Customer did not leave a comment.
JOHN K
Rating:
5.0
Always seems smooth and well-done at this location
CHRISTOPHER V
Rating:
5.0
Customer did not leave a comment.
Janice J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
IRENE H
Rating:
1.0
I reserved the trailer for pickup at the Oreland Uhaul with plenty of notice to make sure a trailer was onsite. It doesn't make sense that I had to travel further. I was offered no compensation for the inconvenience and UHaul's improper planning.
Timothy F
Rating:
2.0
Customer did not leave a comment.
MARIE H
Rating:
5.0
Both associates that I dealt with were polite and efficient, i was impressed,
JOHN R
Rating:
5.0
Customer did not leave a comment.
Stefanie S
Rating:
5.0
Customer did not leave a comment.
ALLISON W
Rating:
1.0
I'm being falsely accused of damaging a vehicle when there were no instances that would have done so when I rented the vehicle. I am being over charged for damages that I did not cause
JOSEPH L
Rating:
5.0
I had no problems at this location.
JOHN T
Rating:
5.0
Customer did not leave a comment.
JOSEPH B
Rating:
5.0
I will be getting my rental equipment from this location from here on out
Durrell W
Rating:
3.0
Trailer wasn't cleaned out. Had trash left in it. Was promised a call back next day but have not heard anything.
Gerry H
Rating:
5.0
Not a thing everyone and everything was great
Marc F
Rating:
5.0
Mary, store manager, and Matt, a store staff, go beyond to help out customers. They are very proficient, knowledgeable, courteous, and very helpful. I truly recommend this store to my friends in the area. I will definitely reach out to Mary and Matt for my next rental.
Afshin D
Rating:
5.0
Easy pickup and even easier drop off made rental a seamless experience.
AARON B
Rating:
5.0
Customer did not leave a comment.
JAMES F
Rating:
5.0
The staff were very helpful, and the check-in process was easy and quick.
ROY C
Rating:
5.0
Easy pickup and even easier drop off made rental a seamless experience.
AARON B
Rating:
5.0
Customer did not leave a comment.
JAMES F
Rating:
5.0
Mary, store manager, and Matt, a store staff, go beyond to help out customers. They are very proficient, knowledgeable, courteous, and very helpful. I truly recommend this store to my friends in the area. I will definitely reach out to Mary and Matt for my next rental.
AFSHIN D
Rating:
5.0
Customer did not leave a comment.
IJEOMA O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IJEOMA O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES K
Rating:
3.0
Trailer wasn't cleaned out. Had trash left in it. Was promised a call back next day but have not heard anything.
GERALD H
Rating:
5.0
The manager Mary Kraft was great!
CASEY C
|
Overall Experience
Rating:
5.0
Not a thing everyone and everything was great
Marc F
Rating:
5.0
I will be getting my rental equipment from this location from here on out
DURRELL W
Rating:
5.0
Mary was so kind and efficient when helping us pick up the truck on Memorial Day. I had some concerns when trying to drop off at another location and when I called and talked with Mary she reassured me that I would be fine and if I had any concerns or issues to have them call her.
LEAH B
Rating:
5.0
Customer did not leave a comment.
JOSEPH B
Rating:
4.0
Customer did not leave a comment.
DEBORAH G
Rating:
5.0
Customer did not leave a comment.
Rony L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cesar R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT R
Rating:
5.0
Exceptional staff and service.
John L
Rating:
5.0
Customer did not leave a comment.
Kay K
|
Overall Experience
Rating:
5.0
The staff are very helpful and competent.
Afshin D
|
First Impressions
Rating:
5.0
The permanent staff, particularly Mary is very competent and capable store manager.
Afshin D
Rating:
5.0
Customer did not leave a comment.
JOSEPH B
Rating:
5.0
Customer did not leave a comment.
paul D
Rating:
2.0
My first location was switched without any notification to The Sunoco on Ridge Ave. From there they told me their system was down and to call U-Haul. I had my location changed for a third time to the main location on ridge 2 miles away.
Adam D
Rating:
5.0
Customer did not leave a comment.
DOMINIC S
Rating:
2.0
Customer did not leave a comment.
Monique P
Rating:
5.0
The woman attendant was great and doing the job of three people.
JONATHAN M
Rating:
5.0
Customer did not leave a comment.
COLIN H
Rating:
5.0
Everyone we worked with was completely helpful. Bathrooms were super clean every time we went. They were usually very busy, but so kind. Made our move way less stressful! Thanks again! I appreciate all your help!
CRYSTAL S
|
Overall Experience
Rating:
5.0
Trailer light didn't work and attendant was reluctant to help and quickly gave up. So I fixed it myself on lot p
Repairing the broken wires. I asked for a discount and was quickly rejected
Patrick G
Rating:
5.0
The gentleman who helped me on Sunday 4/20 was extremely helpful and kind even though I arrived close to the end of his shift. I was surprised at how clean the facility was and appreciated having immediate access to the unit.
KILSI H
|
First Impressions
Rating:
5.0
Fast and easy. Staff is very friendly and professional
John T
Rating:
3.0
The staff was extremely helpful when I realized I left my EZpass in the truck and when I called they found it and held it until someone in my family could pick it up. Happy that the pass was found and turned in.
Lynn S
Rating:
5.0
Customer did not leave a comment.
LANDEN L
Rating:
5.0
Customer did not leave a comment.
YURII H
Rating:
5.0
nothimg. keep it the same . fast service ,good price
JOSEPH C
Rating:
5.0
Customer did not leave a comment.
Sarmira R
Rating:
2.0
Although the cargo van we rented was clean and in good condition, the customer service after the rental was lacking. We never received a receipt for the rental, although I can see from our bank account that they charged us the correct amount. I called the location multiple times, and was assured a receipt would be e-mailed to us. It never showed up, so we gave up trying to get one.
STEPHEN M
Rating:
5.0
Good customer service. Very easy dropoff
shaun H
Rating:
5.0
Customer did not leave a comment.
TIMOTHY C
Rating:
5.0
Excelente citio y muy buen personal
Taishaliz V
|
Online Move In
Rating:
2.0
UHaul charged me $5k mistakenly ... on a $140 order. How does that happen???!!! Would not recommend.
Trevor B
Rating:
4.0
Customer did not leave a comment.
BOHDAN V
Rating:
5.0
Customer did not leave a comment.
Sarmira R
Rating:
5.0
Customer did not leave a comment.
PATRICIA I
Rating:
5.0
DROP OFF WENT SMOOTH AND EASILY.
Jeffrey P
Rating:
3.0
I just think customer services can be approved person was very nice. I just think policy can be explain more better the person was not very talkative or good explaining. But I still was able to get a smile and my unit.
KATINA C
|
First Impressions
Rating:
5.0
NATE WAS GREAT...very helpful at every turn!
MARK T
Rating:
5.0
Customer did not leave a comment.
Randall J
Rating:
5.0
Customer did not leave a comment.
Jo A
Rating:
5.0
This U-Haul location was clean, and the truck was ready to go. Only thing that was questionable was that there was less than 1/4 tank of gas in the truck when we picked it up. Luckily our move was a close distance, but would have preferred there to be at least half a tank at the start.
LAUREN M
Rating:
5.0
Customer did not leave a comment.
CHRISTINA D
Rating:
5.0
Very 👍 ce truck. Good value. Nice location. Friendly staff. Really try hard there.
stephan s
Rating:
5.0
Everything went smooth. The employees where very nice and helpful
GERALD M
Rating:
3.0
Customer did not leave a comment.
DOROTHY B
Rating:
1.0
The location change at the last minute caused issues. When I expressed my concern about the distance, the manager at this location took it upon herself to cancel my 2 orders and not tell me. I was moving across the country and accidentally discussed the orders were cancelled. The manager needs some kind of retraining
LORIE T
Rating:
3.0
I was forced to buy the insurance on site even though I was able to waive it online when booking. I didn't appreciate the hidden charge when I showed up for my reservation.
Michele A
Rating:
5.0
The Uhaul team was very patient in explaining complex details and answered all my questions thoroughly.
I really appreciated their proactive approach in anticipating potential issues and providing solutions beforehand.
Their follow-up communication was excellent, ensuring I felt supported even after the sale was completed.
The Uhaul team went above and beyond to accommodate my specific requirements.
The Uhaul team has done a sensational job.
Robert D
|
Overall Experience
Rating:
2.0
I returned the vehicle yesterday, and we never went over the status of the vehicle at the time of return. It is a day later, and I still have not received the bill, which is concerning, as I do not even have a rough idea of what extra charges there may be.
David T
Rating:
0.0
Train staff to fix financial issues correctly and update trucks this rental your experience was horrible this time
SIMONE S
Rating:
5.0
I was told there would be no fee for the time I brought the uhaul back and charged the $22
Nick M
Rating:
5.0
Customer did not leave a comment.
James L
Rating:
5.0
The equipment was clean but I highly recommend you guys oil the cranks for the wheel straps.
Johnny B
Rating:
5.0
Keep on doing what you’ve been doing.
MIKAL S
Rating:
5.0
Customer did not leave a comment.
SHRETTE V
Rating:
5.0
The on-site manager, Mary, gets you in and out very efficiently. This is a well-run location.
DAVID R
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN F
Rating:
5.0
Customer did not leave a comment.
MAAYAN M
Rating:
5.0
Easy to work with
TORQUIL M
Rating:
5.0
Customer did not leave a comment.
TORQUIL M
Rating:
5.0
The drop off location listed above was not the location where we returned the truck. The drop off location was Glenside, PA on Mt. Carmel Avenue.
GLENNA H
Rating:
5.0
Always pleasant. Happy to keep doing business with them.
Matthew S
Rating:
5.0
I have rented trucks from Moving and Storage of Roxborough several over the years and they've always been fantastic. Neat, clean, organized, and straight forward.
Mark E
Rating:
1.0
Customer did not leave a comment.
FRANK H
Rating:
5.0
Give those people a raise!! Truly the best customer service experience I’ve had in months.
And I dealt with 3 different people there.
10/10
ANDREW H
Rating:
4.0
Only issue was the mileage was higher than what was on the paper. This resulted in me having a charge after drop off but I called and they refunded right away. Minor inconvenience
LAURICE W
Rating:
5.0
Customer did not leave a comment.
Joe W
|
First Impressions
Rating:
4.0
The staff helpful and accommodating shout out to Miss Mary K!
Mayra d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph C
Rating:
4.0
When I went to pick up the vehicle the price I was initially asked to pay was much more than what I was quoted when I made my reservation online.
Mary Kraft was extremely helpful in taking the time to not only correct the charges, but she also gave me her card and told me I could contact her if I was billed incorrectly. Thus making me feel valued as a customer. I truly appreciate her and her customer service!
Tyreek C
Rating:
5.0
Mary was easy to work with, quick and efficient on a very busy day.
KEVIN M
Rating:
5.0
The associate was working alone and had 3 customers. She took each of us on separate computers and had us out in record time.
RANDY B
Rating:
1.0
Two days in a row, I was promised a receipt via email and it never was sent
JEFFREY R
Rating:
3.0
The app and the website were very bad for returning equipment. No one in the store. Had to contact customer service. Way too complicated for no reason.
ZACHARY H
Rating:
4.0
Can of truck was dirty. The interior of the back of the truck was really dirty
JEFFREY R
Rating:
5.0
Customer did not leave a comment.
Antonio F
Rating:
5.0
Customer did not leave a comment.
JEFFERY T
Rating:
2.0
I needed a dolly and blankets but this location did not have any and so we needed up having to buy one instead. There should be some communication prior to an appointment that this equipment isn’t available because I would have cancelled and tried another location, I think for most people moving, a dolly is a necessary piece of equipment to have. Also we were given the truck but it was blocked in by another. So after searching the yard for it through snow, we finally asked for help and were told the truck was blocked in. Not sure why we didn’t get a truck that wasn’t blocked in? Seems a little silly. This wasn’t a terrible experience but I won’t be using this location again.
MAUREEN L
Rating:
5.0
the place worked out perfectly for our needs , thanks again !
patrick b
|
Overall Experience
Rating:
5.0
The staff we're very knowledgeable and friendly - made the pick up a breeze.
BRIAN D
Rating:
1.0
Our U-Haul experience was bad. We specifically reserved 4 dolly’s and when we arrived we were told we only would be able to have 1. That is completely unacceptable and made our move so much longer and harder than it needed to be. Personally I believe they should have given us some kind of discount to compensate for that.
Jarett P
Rating:
5.0
Customer did not leave a comment.
LANCE C
Rating:
5.0
Customer did not leave a comment.
ANNETTE B
Rating:
5.0
Nothing. The young man that I met while returning the truck was informative and very nice. Thank you!
Vicki I
Rating:
4.0
Customer did not leave a comment.
JAMES L
Rating:
5.0
Mary, Matt and Nate were excellent and I am grateful for all the help they gave me! What wonderful and professional employees Uhaul has at this location in Roxborough and I would recommend to everyone I know!
NOTHANDO B
|
Overall Experience
Rating:
5.0
I love the stuff. They were so helpful and always so friendly. They made a tough transition for me go smoothly. I appreciate them all
Jennifer M
|
Overall Experience
Rating:
5.0
The staff has been more than great. They were all so friendly and especially helpful!! I appreciate them all!
Jennifer M
|
Overall Experience
Rating:
1.0
Bryan was super helpful and friendly. He gave me a heavy discount by upgrading from the 4x8 to the 5x8. I had safety concerns on a previous trip when I had a wobbly old trailer, and he addresses this by switching the equipment rental to a newer trailer. He said he took care of all his trailers. 5/5 service. Please give Bryan a raise.
JOSHUA O
|
Overall Experience
Rating:
1.0
I couldn't access the storage on my first day. No one was available to help. I call the 24h phone number I was given and a girl hanged up on me. She does not know nothing about how to help me. I had to leave my stuff in the uhaul truck until the next day to go back to the store.
Kokou A
|
First Impressions
Rating:
4.0
They could use more staff, the one person on duty had to do a lot. But he was great.
mark t
|
First Impressions
Rating:
5.0
This is great location with the best staff. They're all very friendly and more importantly very helpful
Jennifer M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHARVALIA L
|
Overall Experience
Rating:
5.0
This is the best location for UHaul Storage. Everyone is so helpful. I appreciate every one them!!
Jennifer M
|
First Impressions
Rating:
5.0
I love everyone of the staff members at this location. So friendly and very very helpful!
Jennifer M
|
First Impressions
Rating:
1.0
There was no lights. During the past couple of weeks. I think the lights were burned out near my unit. I spoke to guy and he said he couldn’t do anything about it.
Also the entrance door was never locked and I was told it was broken. Not good at all. Because anyone could get into storage area.. I didn’t feel safe when I was working there.
LOUISE W
|
Overall Experience
Rating:
5.0
So far so great!
Jennifer M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea G
|
Overall Experience
Rating:
5.0
Everything was exceptional especially with the last minute circumstances. Thank you so much.
ASHLEY T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VALERIE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cesar R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nahmor D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSE M
|
First Impressions
Rating:
3.0
Rental truck had a problem transmission. No climate controlled locker available
Ira R
|
Overall Experience
Rating:
5.0
Mary, the general manager, is incredibly efficient and deserves a raise.
Frederick C
|
First Impressions
Rating:
4.0
Thanks for keeping my storage safe for almost 4 years .
DEANNA W
|
Overall Experience
Rating:
5.0
I had a good experience at this Uhaul. Very clean units, helpful staff, and good parking. Mary, the manager is as good as it gets. She was respectful to me when there was an issue and she handled it quickly. If I ever needed storage again I would use this location.
Anthony P
|
Overall Experience
Rating:
3.0
All of the above boxes should have had another option other than yes and no but maybe it should have had a box saying something other than yes or no. Anyway other than that no I would not suggest anyone uses the inside storage units I would advise them to stick to the outside storage units where they can actually get their stuff from their vehicle into the storage without having to walk up a whole bunch of stairs and downstairs it was so inconvenient because there is no elevator or lift it was so so so so much a bad experience. So again I would suggest people use the outside storage and not even consider for one second using the inside storage. But not only is it inconvenient to get your stuff in and out the lighting inside each individual unit really is not at all good and if I were to rate it out at 10 I would give the lighting situation at two.
JOHN O
|
Overall Experience
Rating:
5.0
Matt was really helpful
Cesar R
|
Overall Experience
Rating:
5.0
They were extremely great to work with, always helping with questions and never making me feel like a bother.
Nikolas B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
rufus S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSIAS D
|
Overall Experience
Rating:
4.0
This was the easiet U-HAUL/Storage rental at the counter that I've ever experienced. Mary really displayed "Southern Hospitality" at it's finest.
Tamika R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Inga K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lloyd H
|
Overall Experience
Rating:
5.0
I needed some space between leaving house and waiting for apartment to be ready. This worked out perfectly. Clean, well-lit, and close to our new apartment.
Georgia S
|
Overall Experience
Rating:
5.0
I have used this storage location for the past four years and I have to tell you, the staff here is excellent. Extremely helpful and very kind, if I needed a storage unit again in the future, I would pick the Roxborough locations above any others closer to my house. Great job!
Sarah W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VALERIE W
|
First Impressions
Rating:
1.0
The staff is ignorant, I was conveniently overcharged, but no hesitation on locking my unit when late. My belongings got infested with bugs. No light in the units and couldn’t see. The hours suck. Definitely not recommending & will share my experience with my social media audience.
Nikkia M
|
Overall Experience
Rating:
1.0
The employees there were unhelpful, told us they couldn’t do it because it is 15 minutes before closing. I had to do the application online and show him that I had the unit number then he begrudgingly gave us access to the storage
Nicholas T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Timothy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sherry M
|
Overall Experience
Rating:
5.0
Staff was excellent! Genuinely kind and professional.
Michelle B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dayna S
|
Overall Experience
Rating:
5.0
Mary and Matt were beyond helpful and patient, a true example of great customer service!
ERIN R
|
Overall Experience
Rating:
4.0
The free lock was missing.
Maria U
|
Online Move In
Rating:
5.0
The general 800 # did not actually reserve what I wanted but the reps at 8300 ridge Ave were able to reserve what we needed. Customer service at this location was excellent!!
Michelle B
|
First Impressions
Rating:
5.0
The Roxborough office staff was very friendly and professional. The only issue I had was with the 800 call center staff. They give false prices and do not check to see if units are actually available.
Valerie S
|
Overall Experience
Rating:
5.0
Friendly and helpful staff.
Ronnie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latoya P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronnie W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nefertiti T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shawnnae B
|
Overall Experience
Rating:
4.0
The whole staff made me feel very pleased...
Gloria W
|
First Impressions
Rating:
5.0
l would like like to recommend Mary who went beyond and more to gove good customer service. l am disabled and she was patient with me. She even offered me a chair while l wait for my ridd. l would gove her A in Customer Service Care
DELROSE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raj B
|
Overall Experience
Rating:
5.0
Ryan was extremely efficient calm collected & helpful!
Explained everything very well.
MICHELE B
|
First Impressions
Rating:
4.0
The lady that helped me was pleasant, efficient and made the experience fluid. The relaxing music helped making it stress free transaction.
JASON T
|
First Impressions
Rating:
5.0
The staff were always readily available to answer any questions I had and always gave helpful answers. They were careful to walk me through all of the storage ins and outs and were always kind and courteous.
Matthew O
|
Overall Experience
Rating:
5.0
A elevator/lift would be good.
Thank You.
Gilberto O
|
Overall Experience
Rating:
5.0
Everyone of the U-Haul people that I came in contact with were very helpful and did a great job. I would absolutely recommend this location to others.
Larry h
|
Overall Experience
Rating:
5.0
I had a very good experience at the UHaul in Roxborough. The staff are professional, helpful and know their job. Rita and Mary are both excellent to work with. The facility was clean and well-lit. The only issue I had was that my rental - a large storage on first floor - had no lighting. It made it very difficult to find things or organize. Mary tried to help with some small battery-operated nightlights, but they did not shed enough light and very quickly burned out. Really needs lighting, especially as B1052 is very large. Thank you for an otherwise great experience!
MICHELLE T
|
Overall Experience
Rating:
3.0
My storage room had no lighting. I had to rely on hall light or a flashlight I would take to the facility when I needed something from storage. I think the storage is over priced with prices constantly increasing. It's difficulty to park after U-Haul added numerous storage areas and trucks.
Benita C
|
Overall Experience
Rating:
5.0
Rita has very good customer services skills. She is welcoming and caring. The staff overall is very nice and professional. I’m very appreciative to Quincy and the staff for how accommodating there were. I would definitely recommend this Uhaul location to anyone. Thank you.
ADRIENE C
|
Overall Experience
Rating:
5.0
The staff was very hospitable and kind..
A great place to do business...Thanks very much..
MICHAEL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSS H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evan P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jarrod j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN C
|
First Impressions
Rating:
1.0
When I made the reservation I was told I would be getting a first floor unit however upon arriving the unit was on the second floor without an elevator. Totally unacceptable. Unfortunately it was too late to find other accommodations otherwise I would’ve found a location with a first floor available.
CAITLIN G
|
First Impressions
Rating:
5.0
Rita was very helpful and friendly, she exceeded all customer service expectations!!!!!!!
michael S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George M
|
Overall Experience
Rating:
5.0
Staff was extremely helpful and courteous.
Facilities were very clean.
Thanks
Melissa P
|
Overall Experience
Rating:
5.0
The staff is excellent.
St. M
|
Overall Experience
Rating:
4.0
Everyone was very friendly and supportive
MICHAEL M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tania t
|
First Impressions
Rating:
5.0
The staff is amazing. I had the most supportive and kind service. When I came in to rent storage
I forget the 2 beautiful ladies names and the gentleman that helped me to close my storage was very nice. Please recognize them for this
Thank you
Jacqueline A
|
Overall Experience
Rating:
2.0
I have received a call from the uhaul manager and apparently I’ve been given the wrong unit and she asked me to return and switch to the upstairs unit i need to receive a phone call to make sure I’m not getting charged to much for a mistake on the company end 2673046676
anthony t
|
First Impressions
Rating:
5.0
Pretty good experience customer service excellent
ANTONIO M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carolyn B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXANDRIA C
|
First Impressions
Rating:
2.0
Mice destroyed most of my belongings that were in there. I’m allergic to mouse droppings so I had to abandon most of my things I kept in storage there. Even the facilities guy on staff noted that every single thing was covered in mouse feces.
Ethel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara D
|
Overall Experience
Rating:
5.0
The staff was always friendly and helpful..My locks rusted and could not open and they were replaced by staff with no problem,Thanks to all for helping me.
lynette s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leslie M
|
Overall Experience
Rating:
5.0
Best U-Haul storage facility I have ever used. Great facility and great staff.
ANDREW W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Aaron T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kenneth C
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Stefanie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabrielle D
|
Overall Experience
Rating:
5.0
Great place….pricey for such a small unit
Scott P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Colleen H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victoria H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEANNA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELLEN R
|
First Impressions
Rating:
2.0
On 6/1/2021 Quincy had called me and stated that the storage unit I rented, the door was damaged. I agreed to a replacement with one month free. He also told me I didn’t need to have a lock and bring that back foe a replacement. On 6/2/2021, I arrived. Mike was at the desk. I walked in with 2 other customers. He needed propane and the 3rd needed boxes. Mike was flustered , and rude to me because of being stressed. Even though I was before them, and as I told him of the conversation with Quincy he said “he told me none of this and I have to take these other customers because it will take a half hour to go through everything with you”. I was placed aside so he could waif on other customers. When I finally did get to the desk. Mike was huffing and puffing about having to do this rental. I told him Quincy mentioned on the phone about the one month free and he said “ he never told me”. He then acted us if I was stupid to bring back the lock I purchased . I said Quincy said to bring it back because I didn’t need one, I don’t know - I never did this before. Mike was rude and talked down to me. He could not handle the stress of more than one customer. It was very uncomfortable to feel belittled in front of my son and pushed aside.
Stacey S
|
First Impressions
Rating:
1.0
Your phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility
CHRISTIAN E
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Marc G
|
First Impressions
Rating:
5.0
Quincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages.
We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization.
We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service.
We will definitely encourage all to utilize UHAUL for their storage needs.
Patricia W
|
Overall Experience
Rating:
4.0
I rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.
Frank B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruthann D
|
Overall Experience
Rating:
5.0
The storage unit was perfect and a great price thank you U-Haul
Linda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew T
|
Overall Experience
Rating:
5.0
I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.
Veronica S
|
Overall Experience
Rating:
5.0
It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.
Daniel B
|
Overall Experience
Rating:
5.0
Quincy & staff are very good. Thankyoi
robert b
|
Overall Experience
Rating:
5.0
Location is very convenient. I was very happy with ability to access storage facility whenever needed.
Allyson C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JAMES M
|
Overall Experience
Rating:
4.0
Quincey was extremely helpful and very accommodating!
Julia F
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
BRETT W
|
Overall Experience
Rating:
5.0
Great customer service.
LANCE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MEGAN M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
RYAN M
|
Overall Experience
Rating:
2.0
Quincy was the only staff member I liked. Everyone else was aloof and lazy.
Unit was full of leaves, spider webs and was nasty.
Nick C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dianne F
|
Overall Experience
Rating:
5.0
Very good service, helpful staff members
Brett M
|
Overall Experience
Rating:
5.0
The workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+
Hillary H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Devaughn N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Adam T
|
First Impressions
Rating:
5.0
The young last was helpful during a stressful time
Noel R
|
First Impressions
Rating:
4.0
I will continue to use this facility.
Stephen M
|
Overall Experience
Rating:
3.0
The employees at the Roxborough location are knowledgable and helpful. But there aren't enough of them. Please hire more staff, especially at peak periods (like the Friday before Labor Day).
Thomas W
|
First Impressions
Rating:
5.0
You guys are the GOAT!
Stephen M
|
First Impressions
Rating:
5.0
Dennis was very kind, patient and helpful. He is to be commended for his customer service.
Sara K
|
First Impressions
Rating:
2.0
I was charged TWICE for the uhaul that I rented. $222.48 on July 1 and $226.94. I need to be reimbursed ASAP. Thank you.
Carolyn G
|
First Impressions
Rating:
5.0
Both of the staff were pleasant and helpful. Dionna (manager) was especially impressive, not only with me but I witnessed her remarkable patience with another customer who was in front of me.
Eric D
|
First Impressions
Rating:
5.0
Dioanna was very nice and very helpful
Ruthann D
|
First Impressions
Rating:
5.0
The best U-Haul place I been too! Great customer service!!!
Nadiyah W
|
First Impressions
Rating:
1.0
Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police
IBN A
|
Reservation
Rating:
5.0
The team at the Roxborough UHaul are the best! They helped when I forgot how to log in and out to my storage space. I would recommend using this site for your storage needs.
