Customer Reviews for U-Haul Moving & Storage of Roxborough

YOU ARE DOING FINE.

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Not nickel and dime us with fees.

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So sadly my aunt passed away a few months ago and she left me some of her furniture. My nephew bought her house, so I had to move the things out quickly. Someone suggested to rent a U-Haul because it's only $20 for the day. When I called the first time, Tim was very helpful with the information about the rental. I was stressing because I was not sure how I was going to get the furniture into the truck by myself being that it was too heavy for one person to lift. When I went into the store to set up the rental, Brandon gave more information telling me that the website had a “moving labor” tab or to just go onto the “movinghelp.com” website where I could hire movers to help with the moving. After having not much luck on my outdated computer, I called U-HAUL again for assistance and a very nice person Stacey went above and beyond to help set everything up for me and all I had to do was connect with the movers. The first set of movers, Right Choice Moving went very well. The second set of movers did not call or show so I was stuck. It was too late to reserve anyone else and not enough light in the storage unit because it was getting darker so I had to wait. The next day, Q-Haul came to the rescue and loaded the furniture into the storage unit. Later that day I took the truck back to U-HAUL and explained the situation and they were so kind to not charge me for the second day. I was really pleased with the whole U-Haul experience . For not knowing what I was doing from the get go, it was a relief and I was grateful to be surrounded by informative and knowledgable employees. Everyone was so helpful and patient, the 10' truck was easy to drive, they have cool stuff in the store like packing tape and plastic wrap for glass, you can rent dollies, the prices are affordable, and a bonus--they provide additional assistance with moving help. (P.S. I discovered that they even have their own storage unit rentals.) They are the complete package of moving essentials.

These location is awesome, first rate!

Great service. Please, increase the salary of your employees.

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Mileage was off when I got in truck and was charged for it

so fast and easy. thanks!

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I was not happy moving the pickup to a new locations.

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I was charged double due to someone at this location not logging in the proper miles of the previous rental. I was charged for their miles as well as my own and after speaking with the GM I was told that it was also my fault as well as theirs. I won't be renting from u-haul anymore. Terrible way to treat customers.

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Nothing

Quick pick up, drop off. Very courteous

None. I was very happy.

Staff friendly and answered all my questions made me feel comfortable will definitely rent again

I have avoided this location for a lot of years because of a few horrible experiences. Well, I am happy to relate that things are MUCH better now! Prompt, courteous, helpful service- I will be back!

The customer service agents we're excellent.

This was a horendous experience from start to finsih. If there was a lower rating than Poor, i would have selected that. Just awful

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The young lady that worked there in August but the new guy is simply awful He handed me my receipt by punching me in the middle of my chest with it after returning the equipment He was terribly argumentive and I had to ask the manager at the location to help me even make my reservation. It was all I could do to keep my cool. Horrible personality to be working with the public. I wish the young lady would not have left she was allsome.

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No improvement needed. Equipment and truck was available when we needed. Easy pickup and drop off experience

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The vehicle had very low mileage making it difficult to know which was the trip computer and which was the actual mileage. A mix up happened between the 2 when checking in and I was charged for extra mileage I didn't actually drive. The staff was excellent and corrected the milage refunding me my money after I showed them cell phone photos of the milage from before and after my drive.

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Store was fine, I have no complaints there. I would like to call out that it's not made very clear that your reservation is guaranteed but your pick up location is not. I was told 2 days before my reservation that my equipment was not available at my desired location (which was 5 minutes from me) and that I now had to go 45 minutes away to get the equipment. Furthermore, I luckily called customer service to ask a question and found out that my equipment was never checked in to that location, so they had to find another rental for me.

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Customer did not leave a comment.

Easy to rent and return off-hours. No contact! Good experience all around

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Did the mobile rental and return, I was surprised how smooth everything went with mobile rental and return A+

Customer service was lacking and rude. Didn't provide the right additional add ons.

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Customer did not leave a comment.

The girl working the counter for pick up and check out was amazing! Very helpful and very fast. A++

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Customer did not leave a comment.

The truck's lights kept flickering on and off overnight when key not in ignition. Was not a problem in end but was worrisome.

The location did a great job but I did think the rental was a tad expensive.

The lift door was very difficult to move and covered in grease. Many of our items and clothing was damaged by this grease. I reserved the trailer for Toms River NJ however the afternoon before pick up I was called to say the closest trailer was located in Baltimore MD (3 hours one way from my requested location) After much time and begging on the phone I was offered Havre De Grace MD and two locations in PA over 2 1/2 hours one way. I asked if they could get me a trailer a day or two later and was told they wouldn't know until the day before. I had driven 2 days up from FL to take things back from the home I was moving out of. Finally they found one for me in Philadelphia PA (two hours each way) When asked why they couldn't supply the trailer reserved I was told everyone was moving out of NJ and no one was bringing the trailers back north. Making me drive hours to pick up the trailer (as I had no other choice) was very poor business. Perhaps you should truck trailers up for people who are depending on you. With a few days notice I could have changed my drive up and work schedule. Very poor communication and service!!!!!

Give them what they actually ordered. U-Haul ruined our moving day by telling us they did not have the truck size we reserved over a month prior avaliable so we had to use a smaller one, forcing us to make multiple trips and move things ourselves when we had hired movers to do that work for us. The truck has almost no gas when we picked it up and felt like the gear box was going to fail at any moment. I WILL NEVER USE U-HAUL EVER AGAIN

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Very efficient Very responsive

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I scheduled a week in advance for a specific location. The day before my move, my reservation was moved 20 miles away. I obviously could not book another rental company that late. It took half a dozen phone calls early in the morning to get a truck that was slightly closer. The amount of blatant incompetence was staggering. No one offered anything to make up for how shitty the service was and I was told that I would not qualify for the $50 reservation guarantee even though it was their fault I had to travel further and pay for extra miles. Won't be using Uhaul again.

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I appreciate the great professional service at this location. The woman working the service desk there quickly got me on my way with a nice, clean, new truck. Thanks U-Haul Roxborough.

Everything was good except my rental was not available when I went to pick it up at the Norristown location. I had to drive 30 minutes out of my way to pick up the rental in Roxborough.

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Customer did not leave a comment.

Everything was clearly explained so there were no surprises when final bill was totaled up, its a safe location that was well lit when I returned the truck in the evening. Truck was clean and equipment was in great condition.

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Quincy is awesome! His attention to each customers needs is beyond professional. My interaction (or lack of interaction) when I returned the equipment was jarring by comparison. The gentleman at the desk lacked the professionalism I got with with Mary and Quincy. He came off as unmotivated and uninterested in me as a customer.

The two Customer service Associatet s were amazing! Mary & I'm sorry I forgot the young mans name were great! I often come in the Uhaul location and the are always hard working and professional! Thanks! 🙂

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Great experience. Easy and quick.

We rent from here regularly. Great service and equipment.

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So glad I rented from u haul

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Was all good......I love the drop off feature!!!

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never thought renting a truck was so easy

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My concern is not with the location as much as it is the vehicle. The vehicle was not safe to operate. The driver's side sun visor was missing. In late afternoon sun, we were blinded driving west. The electrical system had an intermittent short causing the dashboard not to light up. The transmission did not shift properly. The truck had trash in it from the previous rental. I am not sure the truck was properly sanitized between rentals which is particularly dangerous during a pandemic. It was overall a terrible experience. I would not rent from u-haul again.

Reserving a truck was horrible. I was told there would be no 25 foot truck available but once I passed later in the day there were multiple. I reserved a 20 foot truck but the representative put me until 2:30 even though I said 4:30 so we had to down grade even more to a 15 because another reservation after us. Since we downgraded twice we had to take multiple trips and waste gas and mileage. I had to speak with 4 different people over the phone in the course of an hour because nobody was able to help me. After all was said and done the information on our paperwork was completely wrong and I was to be given a 30$ discount. I paid 40$ For gas just to return it since we had to take so many trips. I was able to receive an addition 20$ off after I complained while returning the key since the original discount didn't even cover the cost of gas. The entire situation was ridiculous and I would never use uhaul again. The ONLY good thing about this location was Mary Kraft. This girl was not the one who made the mistake but on two separate occasions helped us get both of our discounts. She was extremely nice even though I was a bit aggressive after dealing with the entire experience. If it weren't for Mary I would have escalated the situation even further, because a business should not be run like this. She was understanding and able to calm all three of us down. If you do not hire more workers like her this location, I'm sure, will be run down and out of business.

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Mary was awesome. They make it easy. Thank you

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